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Air China Passenger Reviews and Air China Customer Trip Reports



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Air China Customer review :  29 January 2014 by S Schaefer (Germany)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt-Beijing-Singapore and back. Flights on time and relatively cheap. No hello and no goodbye, no thank you and no please from the crew. I asked for a glass of wine but was told that they only open the bottle with the food. My neighbor wanted a third glass of wine and was told he had enough. No spirits in economy. I eat just about anything and I have never really had reason to complain about airline food before, but just the smell of the food was awful. Food was bland and servings were small. They had drinks like juice in the kitchen for passengers to help themselves. Our 4 year old daughter didn't get any special attention. The cabin crew didn't smile and it felt like you are a burden to them. Inflight Entertainment had a small choice of bad movies. On one leg there were problems with the sound. Annoying announcements throughout the flight. The seatbelt sign was switched on throughout all flights.



Air China Customer review :  28 January 2014 by E Book (Sweden)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Hong Kong to Beijing on 2 January 2014. Really clean and nice aircraft. The Airbus 321 looked dirty but smelt like it came straight from the factory. The crew on this flight were excellent! They spoke English really well and were very friendly and service minded. As for the seats they were like any other standard economy seat but with great legroom. For lunch they served chicken or beef. I had the chicken which was good. Not the best food but it was okay for the 3.5 hr flight. We took of on time and landed on time despite leaving Hong Kong during the morning rush hour. I highly recommend Air China!



Air China Customer review :  25 January 2014 by A Yau (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

They changed my flight schedule more than 5 times prior to the flight date. After my initial outbound flight from London Heathrow, I wasn't too upset. I was actually pleasantly surprised by the hospitality and the fact that I had in-flight entertainment for both the 9-hour and 4-hour flights. However, on the inbound flight back to London, I was extremely disappointed with the fact that there wasn't any in-flight entertainment after being pleasantly surprised during the outbound. The connecting flight was scheduled much too early and the logistics in Beijing Airport meant that we had to be specifically rushed through. I was initially worried that my luggage would not be able to make the transfer, but after the hour's delay, I was hopeful! In the end, my luggage got left in Beijing and after arriving on a Friday, my luggage got to me on Sunday. Overall, the seats were alright but not quite right either - other airlines like Qatar are better. The food was not bad, but the drinks did not have enough variety. The hospitality was very good actually, which was a surprise to everyone who asked!



Air China Customer review :  25 January 2014 by T Shen (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Shanghai return, overall, it's worth the money (relatively cheaper than others), food is edible, plane is quite new, toilets clean throughout the flight and seats are wide enough for average height passengers. Only concern is the staff service, I did not see anyone smile throughout the entire flight.



Air China Customer review :  25 January 2014 by Andy Lin (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vancouver to Beijing, really needed to upgrade their cabin entertainment systems. The controls were dirty and buttons was unresponsive. Their food was awful. All of my baggage was delayed during the round trip. Never flying Air China again.



Air China Customer review :  23 January 2014 by Hawke Barbara (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-PEK-LHR return. 1st and last trip with Air China. Hostess handed out glass of champagne/orange on boarding but walked past me 3 times until I finally had to stop her and ask for a drink. Ordered Chinese food from SYD-PEK, totally tasteless and no salt/pepper to add. Same awful food PEK-LHR. Only time we saw the stewardesses was when they brought water/juice round which was not often. Their English was very poor, no smiles, announcements very unclear. 7.5hr wait in PEK. Beijing airport very short on shops/facilities. Food in Air China lounge at PEK just about edible. After having to get someone from reception to unlock shower I was very disappointed. Had to go through security again at PEK even though in transit. Had Chinese option again from LHR-PEK and that was actually passable but none of the meals were bigger/better than other airline economy airlines. Air China has to use Alliance lounge at LHR which had very tasty/varied food/drinks. On the return trip LHR-SYD I chose Western for the last meal (breakfast) and that was quite nice. Had 5 hr. wait at Beijing. I was able to have a Baileys drink from SYD-LHR but when I asked for one from LHR-SYD was told it was only available to 1st class passengers. The only good thing was the fully flat beds, try to book row 11 as it's the only one where the feet part does not narrow to the width of 2 feet side by side! Very limited choice of Western movies. The seatbelt signs were left on even when there was no turbulence and staff did not encourage people to open the window shades even in daylight. I have flown Business class to London with Singapore Airlines and Thai and am afraid that Air China is by far the worst airline I've ever flown with.



Air China Customer review :  22 January 2014 by Bev OShea (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled from UK to Australia via Beijing and visa versa. Staff were quite stand offish and didn't speak English very well, a smile would have been nice. 2 meals supplied were very poor and no English option available. Meals were very basic and no snacks offered. Drinks only offered during meals and they only came round a few times with water. Entertainment was poor, very dated films. Beijing airport: staff had no idea what they were doing and caused complete chaos amongst passengers. We passed through baggage control which took 2 hrs only to walk down 24 steps to go through the same thing again. Then transferred onto plane to Australia and service was exactly the same. Return was the same treatment, it was -9 in Beijing and hence it was also -9 in the airport, the air- conditioning was full blast. The flight to the UK was slightly better only because the staff spoke a little more English. We had to close the blinds even though it was a daytime flight. All in all our Air China experience was not a good one.



Air China Customer review :  21 January 2014 by Helen Chapman (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Air China as it was the cheapest at the time, flight on time and no delays, first leg of journey on A340 not too bad and food reasonable, but second leg Shanghai to Sydney plane was old, food inedible and cold. No drinks provided other than with meals, air hostesses command of English poor. On the way back food was awful on both legs, full of very badly behaved children, asked for an alcoholic drink and was told could only have one with dinner, entertainment system antiquated, no really up to date movies, too many Chinese ones, and very temperamental system. Would be worth paying extra for a better trip as on a long haul flight its needed.



Air China Customer review :  16 January 2014 by Burak Wallace (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown Air China Business class for many years. I have always found the staff more than courteous and helpful. On seating was handed a juice/wine and hot towel. This is a night flight. No problem getting coffee/tea at any time. Eat western food and is generally ok. Could do with some improvement. Staff always coming back to see if you need more coffee/tea. Inflight entertainment fair. Seats fold to straight bed and very comfortable. Got a good nights sleep. Staff very helpful in morning with coffee before breakfast.



Air China Customer review :  16 January 2014 by M Ritter (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai-Frankfurt, Jan 13th. Plane left on time. Flight attendant kind and helpful. Got an aisle seat in the first row of the cabin and had plenty of space for my legs. That were the good points. English announcements spoken with an incomprehensible beginner's accent. Movie choice again very violence dominated, mostly Chinese, audio quality very low. Food was a shame in comparison to even average Chinese cuisine. Though it was a day time flight, blinds had to be closed all day. Got a headache having to read all day by means of the dim seat lighting. Worst was the cabin temperature (my watch showed between 16 and 18). Almost everybody put on his/her coat, which sadly did not prevent from the AC which streamed constantly down to the aisle seats. Entered the plane in a sound condition, left it with heavy sinus irritations. This decreases the value for money very much. I would not recommend.



Air China Customer review :  15 January 2014 by N Raven (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CA998, YVR to PEK, then CA969 to SIN, then back again a few weeks later. These flights employ well-used A330s. Flights smooth and on time. However my economy seat was narrow and very poorly padded - little better than a city bus. The entertainment system was old and tired, with a limited selection of movies. Flight attendants did the basics but disappeared for long periods. They did, however, keep the toilets very clean. Loading procedures were amateur and chaotic, as if the ground staff were improvising. Individual staff were OK, but as a group they lacked management. This unpleasantness was magnified by the loading at Beijing. For reasons unknown, the SIN and YVR flights had to load using buses out to the tarmac (when gates at the main terminal were obviously available). This is not appropriate for a large plane at capacity. Beijing airport is a liability as a hub. It is very large, dreary, inefficient, and immersed in a toxic smog. Moreover, as a passenger in international transit, I had to go through a passport check and then through the general security check. This gobbled up most of the 3 hours I had for my connection, which I almost missed. Unacceptable. Avoid this place.



Air China Customer review :  15 January 2014 by M Ritter (Germany)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt-Shanghai, Economy. Had got a window seat by online check in. Flight started dead on time, plane was very clean, seats comfortable (A330). As the movie choice was mainly violence-bound and absurdly censored/cut, I resigned on spoiling my eyes on those low-quality monitors and slept through most of the flight. Food was quite okay, service efficient and kind. In comparison to the price this was a rather good value for money rate.


 



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