Home Page

 
Air Canada passenger reviews, Air Canada customer reviews, Air Canada review, compare Air Canada reviews

Air Canada Customer Reviews and Air Canada Passenger Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Follow us on Facebook









Air Canada Customer review :  29 December 2013 by Cheryl Macpherson    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew out of Torontoon October 31 arriving in Abu Dhabi on 2nd November. Left Abu Dhabi on 23rd November and arrived 23rd November. After flying Air Canada once I can be sure I will not do it twice. The plane was far from clean, at one point I lost my glasses and needed to lift the seat up to see if I had dropped my glasses under the seat, I knew the dirtiness of the plane was not a fluke, under the seat was filthy as well. The food was awful. Truly disappointed.



Air Canada Customer review :  25 December 2013 by Graham Wise    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew London to Quebec via Montreal and poor service was began before we boarded the flight. We checked in online selected our seats printed our boarding passes checked our luggage in and when we got to the gate they told us we could no longer sit in our allocated seats. We specifically requested the seats as we were travelling with an infant. On the plane the seats are cramped the cabin staff generally unhelpful and rude insisting we take our full meal service even though we had an infant on our lap. As it was it didn't matter as the food was of a very poor standard. The inflight entertainment system clunky and limited choice, the touch screen system not working effectively meant passengers behind constantly banging the screens and your seats trying to get the system to work. No seat belts are provided for infants either for take off or landing. This is an airline that see, s to be operating a decade behind most others. I will never fly with them again. The trip from Montreal to Quebec was even worse but found out later it was not AC but Jazz.



Air Canada Customer review :  23 December 2013 by Farouk Mogheth    (Czech Republic)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Not entirely certain why Air Canada calls itself a legacy carrier. Flew New York Newark to Vancouver and then later on to Los Angeles. Payment for checked in luggage on an international flight is unacceptable. Offering no food (only for purchase) for a 6+ flight is unacceptable. Ground male staff in Vancouver (flight to LAX) was extremely rude and arrogant to most passengers including an elderly gentleman who was confused about payment for luggage. Planes are spotless and its a complete shame since the onboard crew were simply perfect, with their service as well as attention to security (far superior to any US airline I used in the last 3 weeks on my USA/Canada tour). No value for money for sure. My future flights will be take in Asian/European carriers to ensure the full service that is expected as a standard.



Air Canada Customer review :  23 December 2013 by Clive van Rensburg    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Never fly Rouge - I couldn't sit upright. I had to angle my legs for 3 hours because there was almost no space between seats. At check in they ding you $25 per bag, so most people try to take it as hand luggage. That causes delays when loading passengers as size rules are not enforced. Plus pay for food and pay for entertainment. Nickel and diming at every turn. I am flying any other airline, except this one.



Air Canada Customer review :  23 December 2013 by Rouzbeh Zadeh    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Charges for everything, automated flight bookings with connections with 1 hour time mixed in with frequent delays, hold shorts, and breakdowns. Today I flew from Orlando, first flight was Rouge with 40 minutes delay. Got to Toronto and ran for my life to get my checked bag and make my Ottawa flight, staff were surprised I made it. Flight landed in Ottawa and had to change the gate, first stuck In traffic for 20 mins, than break problem for 30 meanwhile we had to put up with barking pets in cabin, constant bilingual announcements and other annoying derails.



Air Canada Customer review :  23 December 2013 by Graham Wise    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew London to Quebec via Montreal and poor service began before we boarded the flight. We checked in online selected our seats, printed our boarding passes, checked our luggage in and when we got to the gate they told us we could no longer sit in our allocated seats. We specifically requested the seats as we were travelling with an infant. On the plane the seats are cramped, the cabin staff generally unhelpful and rude insisting we take our full meal service even though we had an infant on our lap. As it was it didn't matter as the food was of a very poor standard. The inflight entertainment system clunky and limited choice, the touch screen system not working effectively meant passengers behind constantly banging the screens and your seats trying to get the system to work. No seat belts are provided for infants either for take off or landing. This is an airline that seems to be operating a decade behind most others. I will never fly with them again. The trip from Montreal to Quebec was even worse but found out later it was not AC but Jazz.



Air Canada Customer review :  20 December 2013 by Ruth Balaban    (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly usual once a year from Toronto via Munich to Izmir/Turkey. All flights have always been enjoyable and the Air Canada crew was just wonderful. Last August the same except: The food was lousy. I rather take my own food in the future. Returning to Toronto the crew did not have enough time to collect the trays and to hand out immigration papers. The crew make a flight a pleasure or a horror.



Air Canada Customer review :  20 December 2013 by Aldwin Ragoonath    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AC should spend more to improve their food quality on international flights. On a recent trip to India, the food served was below international standard, on my trip from Germany we travelled with AC partner Lufthansa, the food was good, very good vs. AC bad. However the entertainment service is better with AC.



Air Canada Customer review :  17 December 2013 by Jane Jamieson    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AC Rouge to Samana (Dominican) December 8th returning the 15th, 2013. I had never heard of 'Rouge' but was happy that I was flying AC with my 2 boys as they enjoy the TV's in the individual seats and AC is fairly reliable (based on about 4 decades of brand loyalty). I was disturbed to discover that they had taken all the TV's out of the individual seats and we could only access the in-flight entertainment if 1) we had known to download the app before we got on the plane as it won't download on an android phone. 2) Had an I/OS phone or Ipad or 3) rented an Ipad for $10 in flight - which would have amounted to $30 x 2 for the return flight. Staff appeared between about 20 and 25 years old and very immature and unable to make any decisions without asking the 'senior' attendant. They sounded rather robotic and lacked any sense of humour. The pilot never spoke on the way back, we had some turbulence and we never heard from him. They offered us 2 free Ipads because I was unimpressed with their inability to entertain people without phones but the system was slow and unresponsive. Flight attendants disappeared for about 40 minutes off the top of the flight - nowhere to be found - very unprofessional. I paid more for my trip to Samana than virtually everyone I spoke to - and they flew other airlines that offered free meals and wine - we got nothing - and only 2 drinks on a 5 hour flight. Plane was delayed at the airport in Samana and then we had to wait about 35 minutes at our gate for a Sunwing plane to move out. I wish I had flown with Sunwing.



Air Canada Customer review :  13 December 2013 by M Jest    (Denmark)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Copenhagen-Toronto on a worn out 767-300, though slightly cleaner than the one I travelled on the other direction in May. The 767 has just become outdated, cramped and too small for 8+ hrs flights. Adorable lightning in the cabin, though. Barely room for carry-on luggage and the wall was freezing! My travel companions IFE did not work (decided to sleep instead). However, a few pros as well: Meal was delicious! Staff was nice, brought drinks several times. Flight on time, excellent connection to LaGuardia (but made it only because of nice AC-staff bringing us in front of the US-immigration line. I have to say the experience on the AC 777-300ER Frankfurt- Montreal in May was somewhat nicer. Wonderful aircraft with lots of space (the "old" 3-3-3 seating in economy) and very nice interior, service level fine.



Air Canada Customer review :  13 December 2013 by S Greenhalgh    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Vancouver to Sydney, November 2013 in a 777. What a great experience. The most space I've had on a long haul flight. Service was efficient and friendly and price was very low. Only slight criticism was the food which was pretty ordinary. All in all though I have no hesitation in recommending Air Canada.



Air Canada Customer review :  12 December 2013 by Bruce Oliver    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This was my first experience with Rouge. My biggest concern, and the main reason for the low rating, is the training and comportment of the cabin crew. They were all young and obviously inexperienced. The boarding through two doors was completely bungled, chaotic because proper procedures were not followed. I heard "boarding completed" reported twice at separate times, so obviously there was confusion. They giggled their way through the safety announcements as if they were a private joke. I was left with a very distinct feeling that in case of emergency, this crew would be no help at all in evacuation or other procedures. I have never felt that way on a commercial flight before. The Rouge design seems to be on the "hipster" model, with banter such as "you will get busted!" referring to smoke detectors in the washrooms. Fair enough I guess, flights do not have to be sombre to be safe, I know from experience. But this needs to be better delivered in the Rouge case. There needs to be an adjustment of crew conduct related a better show of competence. The presence of a more mature (but cheerful!) crew manger would be a big help. I'm sure these are nice deserving young people who work hard and they are trying to make a cramped flight feel lighter. However, the balance is not there for me at this point, and I just felt generally on my own in case of emergency. I have always felt good about Air Canada and recommended it highly. Rouge needs some rethinking before I can say the same.



Air Canada Customer review :  12 December 2013 by Seth Martin    (Sweden)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YMM-YYZ-YMM weekly. Usually A319, sometimes A320, seldom E190, high vacation traffic season A321. Check in agents unfriendly, Food poor, Seats cramped, and its always hot on the plane in either direction! Most passengers seem to over do it when it comes to their carry on baggage. This should be policed a lot better. I always only travel with a laptop bag, and often there is no room left in the overhead storage compartments. I blame AC for this as they charge for extra check in luggage forcing its passengers to bring on a second carry on. YMM airport waiting area at gates is unacceptable! Pack 125 people in to an area designed for 50 people - standing room only. I hate flying this route, but its the best connection to get home. My biggest complaint has to do with the temperature on the plane, it is always way to hot to be comfortable. I always ask them to turn down the heat in the cabin, but it hardly changes. What could AC do better? Start by asking for feed back from its customers, hand out customer review cards to be collected at the end of a flight. Change the menu to higher quality food. Turn the heat down. Charge for the bathroom (Coin Operated), this would reduce the amount of traffic up and down the aisle just after the "Fasten Seat Belt" sign goes out 10 minutes in to the flight. AC has a lot to learn about customer service!



Air Canada Customer review :  11 December 2013 by Cameron Singer    (Sweden)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on Sunday Dec 8, Toronto to London Seat 8 F departure 20.05. A worn out seat and the electrical recliner not optimal functioning that requires overhaul. Requested Salmon but sold out however they offered Cod which was not in the menu. Meal quality acceptable. Bread was just not the finest. Desert and Cheese was just poor. Fruit quality just poor quality selected. No sparkling mineral water other than club soda.



Air Canada Customer review :  11 December 2013 by S Klass    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GRU-YYZ-LGA. Checked in online and used the bag drop counter at GRU. Check in staff was super friendly and fast. Boarding the 777 was via stairs after being bussed to the plane according to seat rows. The gate area seemed too small for the 2 big flights leaving, was hot and crowded. But that's GRU. Completely full flight. We ended up leaving 50 mins late thanks to passengers who didn't realize the gate change. Once airborne, crew set to work quickly with dinner and drinks. Food quality was better than on the outbound from Toronto. Crew worked hard, but some without any smiles. Same seat experience as on my outbound. Cushion felt hard and worn, so pretty uncomfortable for the long haul. Movie selection didn't seem to have changed from the previous month. Arrived a little late in Toronto, went through all the US customs screening etc and found our flight to EWR had been cancelled due to weather. The customer service agent we then dealt with was really just great. Friendly, concerned and patient - quickly booked us on an alternate to LGA. She called their baggage people to ensure our bags would be transferred accordingly. This flight was scheduled to depart only about 45 mins later than our original. However, after boarding we were informed by the captain that we'd be on the ground for under 3 hours more due to the hold at NY. Not fun after the long overnight. But at least we had gate to gate IFE on the A321 we were on. The movie selection this time was a little different so managed to pass the time. Crew did water runs and handed out cookies while we were parked. They were friendly and very pleasant. We eventually got to LGA as expected 3 hours later with bags delivered very quickly. A long and very tiring trip from start to finish made much more pleasant thanks to the efficiency, courtesy of some of Air Canada's staff and crew.



Air Canada Customer review :  10 December 2013 by Joel Hundert    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I found that the crew were courteous, but busy. Service was rushed, the seats too crowded and no video unless you knew enough to bring your iPad or rented one. We did not receive any notice that the flight that we originally booked from Toronto to Sarasota on Air Canada was switched to Rouge. It looks like Air Canada is down-grading its comfort items to compete with the low end "vacation" airlines.





PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 



 

 


top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax