AIR CANADA   Passenger Reviews and Passenger Trip Reports   Air Canada an official 3-Star Airline   Add your Air Canada Review   Air Canada detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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AIR CANADA review :  9 June 2009 : by C Buckley  (Australia)

Vancouver to Sydney economy. Flight delayed one hour. Dinner literally thrown at passengers and then lights turned off. A woman two rows in front stood up from her seat to allow a male passenger to get to overhead locker. He stood on her seat for 8 minutes in which time a male flight attendant walked past. The lady told the attendant about the male on her seat. The male flight attendant made no effort to get the man off the ladies seat or offer to help the man with the overhead locker. A young child screamed for most of the flight. No effort was made by the crew to help the mother. I was a flight attendant for a number of years and I was appalled by the lack of service on this aircraft.

AIR CANADA review :  9 June 2009 : by D Chang  (Canada)

YYZ-HKG, B777. Check in queue short, agent was friendly Food has improved and the in- between-meal snack offer has also improved since my last trip about 5 months ago. However, IFE still limited and map did not work. The business class lounge at YYZ was minimal. Priority baggage was amongst the first to come off but baggage delivery has always been fast at HKG with any airline. All in all, a satisfactory flight but not top notch. For the same money, CX is a lot better except for the departure time from HKG to YYZ!

AIR CANADA review :  9 June 2009 : by P Smith  (Canada)

YYZ-PEK return in Executive Class. I have to say the service is getting better. Nice planes (new 777-300), decent food, and IFE seems to be finally debugged (it has been a 50/50 proposition on most long-haul flights for the past 2 years). The tendency of flight attendants to spend 90% of their time chatting among themselves seems to be abating slightly. All in all, a decent experience.

AIR CANADA review :  5 June 2009 : by Michael Parkes  (Canada)

YGK-YYZ-YQT Return. Journey started at Kingston Norman Rogers Airport, Ontario on a Beech 1900D on-route to Toronto Pearson. The 18 seater aircraft was very clean, comfortable seats, however the cabin lighting was a bit dim. After the 43 minute flight, landed in YYZ to connect to an Air Canada Jazz flight to Thunder Bay. The CRJ-705 was very clean, with innovated cabin lighting and PTV's was very comfortable, however it lacked legroom. On the return journey, it was a CRJ-100 to Toronto. Very uncomfortable! Low ceilings and an extreme lack if legroom. Another Beech 1900D back to Kingston. YYZ-LHR Return. Boeing 767-300ER on the outbound leg, aircraft clean, comfortable. FA were kind and friendly and a bountiful amount of in-flight entertainment. Return journey was on a Boeing 777-300ER. Again aircraft very clean, however a very rude flight crew.

AIR CANADA review :  4 June 2009 : by Eleni Agapis  (Canada)

YYZ-FCO-YYZ. Everything was wonderful. Check-in smooth and fast. Boarded on time and departed 5 minutes early. Flight attendants friendly and very polite. One flight attendant even gave me some pointers on Rome.

AIR CANADA review :  1 June 2009 : by P Lavin  (UK)

Vancouver to Heathrow - never again will I choose Air Canada. We had pre assigned seating with seat numbers on confirmation documents - on check in at Vancouver we noticed we had 2 seats at totally different ends of the aircraft. F for a 9 hour flight this is totally unacceptable. The explanation I had from Air Canada customer services is that although allocated seating is given (consequently means nothing), seats are actually not allocated until the day because of changes.

AIR CANADA review :  28 May 2009 : by P Cook  (UK)

LHR-YHZ return. Aircraft clean, prompt & efficient cabin service on all sectors. The cabin crews excelled themselves. Boeing 767-300 seemed somewhat agricultural with much more cabin noise than similar Airbus aircraft. The aircraft on this route have a refurbished cabin but with rather strange LED lighting that does not give a relaxed cabin feel. IFE system was good unfortunately individual screens froze several times but corrected when pointed out to the crew. Inflight catering another plus point with fresh food and imaginative presentation. Flight & arrrival information from the flight deck on was almost non existent.

AIR CANADA review :  25 May 2009 : by Len Perry  (Canada)

YVR-NRT in Economy. Flight started out poorly as we were 1 hour late departing due to tech difficulties. Once on board this refurbished A330 everything went smoothly. Excellent mix of flight attendants. Good seating in economy with personal AVOD. Food not bad although small portions. Water, juice and coffee runs. Unfortunately as we were late arriving into NRT I missed my connection and was transferred to United instead of the originally booked Thai. The difference is astounding between United and Air Canada.

AIR CANADA review :  25 May 2009 : by A Siva  (Canada)

Frankfurt- Montréal aboard renovated Boeing 777-300ER. Plane was clean but Air Canada has some serious issues with its FAs. My AVOD system froze on takeoff, and I pushed the service button twice over an hour and a half with no service whatsoever by idle FAs. Only was helped during meal service (barely edible). FA's were incompetent with lack of Customer service skills and no smiles.

AIR CANADA review :  25 May 2009 : by Gordon McFarlane  (Canada)

YYJ-YVR-YYZ-SCL. Victoria to Vancouver on a Dash 8, Vancouver to Toronto on full A321. FA's service was good. Aircraft clean. Inflight entertainment worked but still no Live Map. Bought onboard food, typical sub sandwich, quite fair value. Long walk within AC Terminal at Pearson to the connecting flight to Santiago, Chile. Refurbished 767, service was good and inflight meals more than adequate.

AIR CANADA review :  21 May 2009 : by Chris Duckett  (UK)

Toronto - Montreal return. Outward B777, return A321. Neither time were we allocated the pre- booked seats. However, staff on ground and inflight were efficient, professional and charming. On time departures, clean aircraft with superb in flight entertainment and prompt service of drinks and snacks on this short flight. An amazing domestic product!

AIR CANADA review :  13 May 2009 : by C Cavette  (USA)

YVR-PEK and PVG-YVR. On both long flights (10-11 hours) the inflight Entertainment didn't work. On the flight to Beijing only business class had IFE after re-booting the system 3 times. On the flight from Shanghai, both classes had to suffer without IFE. The compensation offer from Air Canada for the inconvenience - a 5% coupon off my next flight with Air Canada. They have got to be joking! On the flight out to Beijing, a 2 year old boy threw a massive temper tantrum upon boarding the airplane. We had already taxied out but the situation was so extreme that we had to pull off the runway for evaluation. After evaluation by the pilot, the pilot decided we'd take off anyway with the child still screaming and not buckled into his seat since it would take too long to return to the gate and unload them and their baggage. The child screamed for eight of the ten hour flight disrupting all of economy class who couldn't drown out the screams since there was no in flight entertainment. I will not fly Air Canada again.

AIR CANADA review :  13 May 2009 : by T Eldem  (Canada)

YUL-YYZ in Economy. Late evening Rapidair flight to Toronto. Smooth boarding onto a tired looking 767. The interior of the cabin looking dull and grimy with extensive use of duct tape Safety demonstration carried out manually by the FA's. On-time departure followed by the unfriendly treatment from cabin crew one has become accustomed to from AC. Rest of the one- hour flight uneventful with on-time arrival followed by a long wait for our bags. I have been a loyal AC customer since 1989 but have been watching their decline in customer service in recent years. If AC wants to regain its reputation it once had and stem the loss of loyal customers it needs to set the bar much higher.

AIR CANADA review :  10 May 2009 : by A Wiseman  (New Zealand)

Early morning YEG-YVR on a new E190 and quite impressed. Easy no bag check-in with kiosk, service with a smile, no delays and they offer free tea, coffee etc and delicious cranberry and oat cookies. Agree with others that news/games/airshow non existant, but cheap CAD$3 headphones let you enjoy movies, and great TV shows. Early arrival in YVR a bonus. Can not fault for the price paid.