AIR CANADA   Passenger Reviews and Passenger Trip Reports   Air Canada an official 3-Star Airline   Add your Air Canada Review   Air Canada detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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AIR CANADA review :  22 July 2009 : by M Kroeker   (Canada)

YWG-YYZ Business, found the flight attendants attentive, cabin not quite full. Food was excellent, pre-departure drinks, followed by choice of two breakfasts. Flight was early and priority bags were on the carousel by the time I arrived the escalator in T1. Overall, great experience. Good job AC!

AIR CANADA review :  20 July 2009 : by A Hayyez   (UK)

Heathrow to Calgary, marvellous flight attendants, food not bad. IFE a bit hit and miss but we offered a voucher as compensation. Return journey to Heathrow not so enjoyable - flight attendants not that friendly, food acceptable. Disappointed that the interactive maps were not working the whole flight.

AIR CANADA review :  16 July 2009 : by Vassen Kauppaymuthoo   (Mauritius)

Air Canada has a long way to go to be up to international standards. A fairly recent fleet and a new executive first product (seats too narrow) are not sufficient. When will they consider that ground staff and cabin crew are key elements to a nice travel experience? I was treated like cattle at the airport and not even welcomed on board. I boarded as if I entered a self service supermarket with cabin crew filling up glasses of orange juice, and I had to ask my way to my seat. Staff really did not look happy to serve us, even in Executive First.

AIR CANADA review :  15 July 2009 : by Andrew Weight   (UK)

I have just used my hard earned Aeroplan miles to take a trip from the U.K. to Canada, and was stunned to find out that it was still going to cost me $401 in taxes and surcharges ( I could have flown from London to New York return on BA for $540 all included, without points). On contacting Air Canada I was told that it was nearly all government taxes and that Aeroplan is not their responsibility anyway. I went to the Aeroplan site and selected my subject, wrote a detailed email and sent it. A few minutes later I received a response that due to circumstances beyond their control they couldn't respond (the same response I had 6 months ago!). I called and was given the same line as Air Canada - except the blame was reversed. What a waste of hard earned money, other airline programs are far superior and actually give virtually "free" flights.

AIR CANADA review :  14 July 2009 : by N Guido   (Hong Kong)

Hongkong - Vancouver - Calgary return. On all 4 flights cabin was quite full. Due to different booking I could not sit together on the Hong Kong - Vancouver flight with my wife and son, but FA managed so finally we sit together. Food was acceptable with a bigger meal in the middle of the flight. IFE working but movie selection OK. Return flight had more movies. Overall a nice experience, better than expected.

AIR CANADA review :  14 July 2009 : by J Duarte   (Portugal)

Toronto to London-Heathrow on A330. The crew was friendly and choice of inflight entertainment vast. Food not so good and seats were quite cramped.

AIR CANADA review :  13 July 2009 : by R Orssich   (Thailand)

Economy on Thai Airways Bangkok to Hong Kong - Thai Airways flight attendants polite and very courteous. Food was good too. Connected in Hong Kong to Air Canada flight to Vancouver. Air Canada flight attendants aggressive and impolite. Food trays tossed onto tables. Attendants behaved as is they would rather be somewhere else. General attitude was poor and made me feel inferior and uncomfortable to ask them for anything. Air Canada really needs to a program keep their attendants attitude in check. Food was good but portions too small.

AIR CANADA review :  5 July 2009 : by Michael Dielissen   (Canada)

YYZ-DCA-YYZ in J class. The aircraft was an E175. A cold breakfast served after take off along with coffee and drinks. One FA for 7 people in business class was sufficient. Baggage was waiting for us once we got to the baggage claim area and was out of the airport in less than 15 minutes. On the way back, checked in quickly, then relaxed in the Delta lounge until boarding. Same aircraft and service as on the outbound flight.

AIR CANADA review :  3 July 2009 : by A Turek   (UK)

Vancouver to Calgary, long wait there and fly on to Heathrow. AC did the job in Exec/First. Exciting it was not but punctual, clean and polite made up for it.

AIR CANADA review :  1 July 2009 : by L Wickham   (UK)

Heathrow to Vancouver. Cabin crew were not very friendly on this flight. The food was not very appetising. Montreal to Heathrow : the staff were much more friendly and the food was a great improvement. We enjoyed this flight much more. Not sure I would recommend Air Canada to anyone, I think they could improve considerably.

AIR CANADA review :  27 June 2009 : by Harold Ritzer   (Canada)

Edmonton-Toronto-Frankfurt-Calgary-Edmonton with large group. Edmonton-Toronto on A319. Check in was fast, staff friendly. Plane clean, looked new. FA's came around twice with full bar service on this 3 hour flight. Connection in Toronto was easy and fast. Boarding was as usual, chaotic. Plane (a new 777-200LR) was dirty, and seats held together by duct tape. Crew this time were tired looking, and didn't seem very interested. Dinner was quite good. Mood lighting was excellent. Seats very comfortable, and legroom great. Some of our taller friends were not too impressed though. My personal TV froze, and the FA supposedly, tried to reboot it to no avail. So for 6 hours, no tv for me! Arrived on time in Frankfurt. Return, re-routed via Calgary because of a late connection on Lufthansa. Air Canada 767 didn't have my assigned row 39 seat. 10 of us on this full flight didn't have seats, ended at row 38. The crew were all great though! They stayed calm, and assured us that it was simply a different seating configuration and it would be no problem. Sure enough, we were soon all scattered throughout the cabin, and the crew even asked others to let us all sit together. Food was again, good. Crew were smiling, excellent. Air Canada said that there were no Calgary-Edmonton seats all day, so they added an extra flight to accomodate us and a few other pax in Calgary. The Dash 8 was dirty, but the great flight attendant had a full beverage service and gave tons of extra snacks to us on the short 40 minute hop. All bags arrived no problem. Overall, a good experience!

AIR CANADA review :  23 June 2009 : by P Morgan   (UK)

B777 Heathrow-Vancouver return. Positives : pod like seats are private especially if flying alone, with electric adjustment to lie flat. Negatives - Inflight entertainment very poor. Map of flight aircraft path switched off Captain said in a broken french accent "Do not all use at one once or the plane will stall" everyone just looked at each other in amazement. Selection of music good if you like listening to west coast hippie music from the 60's or bottom of the barrel Country and Western. Films rubbish and CBC news home grown. Ended up closing my video screen for both flights and looking out the window. Service very average and definitely not what I expected from business class. You had to keep asking for anything. Second meal was a little piece of pizza. Never again, not worth it.

AIR CANADA review :  16 June 2009 : by Kevin Mann  (UK)

LHR-YYZ-LHR outbound upgraded to Exec first. Service as expected with good food, not convinced about the layout, especially when travelling with partner. Very isolated, also pain if like me you like to occasionally look out of the window. IFE worked then stopped after one film, constantly rebooted by flight crew. Return flight - checking staff at Toronto not as good as Heathrow, didn't seem to know that not putting me onto upgrade waiting list was likely to result in no ability to upgrade at desk, if any 'no shows'. Once on board good level of comfort and regular water runs throughout the night. IFE worked flawlessly, with good choice of entertainment.

AIR CANADA review :  14 June 2009 : by Andrew Amos  (Canada)

LHR-YYC. Unexpectedly pleasant flight. The crew were friendly and responsive and service top notch. A hot meal was served within the first hour, ice cream and snacks half way through. A warm pastry served in the last hour. Alcohol free and regular water runs were made. Good/friendly communications from the flight deck.

AIR CANADA review :  14 June 2009 : by Samir Akhavan  (USA)

Phoenix to Toronto in Business Class on my favourite short haul jet, the E190. A very bumpy flight made pleasant by a delightfully chatty flight attendant. Catering could/should have been a little more creative.

AIR CANADA review :  13 June 2009 : by Krishnan Chitoor  (Australia)

EWR-YYZ, YOW-YYZ and YYZ-LAX. Gate-to-gate IFE on A320s with efficient inflight service. More importantly, every flight was on time.