Air Canada Customer Reviews and Air Canada Passenger Trip Reports

LAX to Montreal, AC798. Flight is on average 30 mins late. Flew 3 times in last 4 months and every time it was late. Boarding crews are rude in terms of helping passengers with small children.

Vancouver to Maui, Dec 22. It was the coldest flight we have ever been on. We asked the flight attendants 3 times if they could find a blanket or turn up the heat. The stream of cold air blowing on us in seats 13a and b had our feet and legs like frozen blocks of ice. In desperation we finally tracked down the purser who was instantly rude to us asking 'what would you like me to do about it' in a very aggressive tone. He finally got us hot tea, and a bottle of hot water to put at our feet which helped but barely. We saw the attendees 3 times in 6 hours, terrible if not non existent service. On Dec 23, the next night, my sons had the same experience. I have never been on a flight where the captain did not come on once to welcome his passengers. Whatever happened to customer service? If my family and I can avoid Air Canada in the future we will make every attempt to do so.

Air Canada Express, Propeller aircraft from Vancouver to Seattle. Flight was not full and crew served juice on that 20 minutes flight. Baggage arrived quickly in Seattle. The small plane is nice to have a good view over the landscape. Would fly them again on such a nice route.

PEK to YYZ in Executive First on Dec 2nd 2012. Overall good, however since Air Canada on has 2 classes of service, Executive First cannot be considered as luxurious as "First Class" in a European or Asian type airline. In my option, its an upgraded business class at best. My biggest turn off is the sometimes poor attitude and demeanour of the flight attendants; not first class material.

YYC-NRT-YYC. Great flight onboard B767, which was nicely refurbished and had great IFE and power port. Arrived on time to and from NRT. The only downside was that the meal portions were quite small compared to other Asian airlines. I liked how the cabin crew asked me before landing if I enjoyed my flight and if there were any improvements that can be made.

My first flight (codeshare with Continental from Cancun) arrived late into Houston. I thought I was lucky when the flight to Calgary was still sitting at the gate. When I tried to board with my 2 kids (8 and 12), the Air Canada gate agent refused to let me on the plane. She told me my delay was Continental's fault. Wouldn't listen to reason. She referred me to Continental (which meant I would miss the flight). Across the hall was Continental's lounge, there offered tickets for the plane I was supposed to be on. As I pull up to the gate I'm finally (after 20 minutes) verified that I have seats and then, grudgingly allowed us to board.

PAR-YUL-PAR, extremely disappointing experiences. Service and food for both directions was just awful. This is very sad since the flight time is about 7 hours and you need to eat at least something. The lunch and dinner were not edible on both legs with the tiny piece of bread and half empty glass of sparkling water. I observed that they try to serve people with half empty glasses. Another issue is that the flight back was delayed, we spent 2 hours on the plane while they tried to fix the problem. Afterwards, the flight was delayed until a new aircraft arrived from Toronto. We spent 6 hours, not a single person was interested in our situation.

YYJ-EWR. First leg of trip through San Francisco (United Airlines). We arrived late 20 minutes late for check in at United Kiosk to find attendants had left to start boarding plane. A porter called them by phone and asked if they would return to check us in. They said no. This flight boarded early and left a few minutes before departure time. This was our fault for being late of course. As we stood there trying to come up with plan B, a very kind man from the Air Canada check in called us over. He said he felt sorry for us and re- booked our trip with better flight times and seats.

YYZ-EWR in J class to get a connection with UA to DEL. At YYZ check-in, told I could carry on board two small plastic toddler seats. Went through security no problem. At gate, AC agent informs me that I can't carry them on board and asked "and how did you get those through security". She said I would have to go to customer service to have them tagged. I ran to the customer service desk where they rudely informed me that they could tag these two kiddie seats but that my other checked bags were now being off loaded so as not to delay the flight. I explained that I was connecting to DEL and that I could not have my bags off loaded. I said I would just leave the plastic seats, which I did. I ran back to the gate and asked the agent why she told me to go to customer service if it meant that my other checked bags would be off loaded. She said she had started the process to have them off loaded. She rudely told me that "you should know better, you travel a lot". I reminded her that at check-in I was told to carry them on board, so it was AC's own instructions I was following. She continued yelling at me and being condescending until I boarded. Completely unacceptable. On board, good service for a short hop to EWR. On time arrival.

DCA-YYZ on Embraer 180 in C class. On time departure, very friendly, respectful and courteous service on- board - always called by name. Nice snack and beverages. Luggage out on the carousel surprisingly quickly with priority tagged bags delivered first. Well done AC.

Air Canada Express from Toronto Island Airport to Montreal and back. Economy class, no inflight entertainment. Excellent flight on a Bombardier Q400. Seats narrow but lots of legroom. Free drinks (incl alcohol) and food (snacks). Snacks include chocolate, almonds, chips or chicken wrap. You may take 1 item or several items. Drinks include all non-alcoholic and alcoholic drinks. Crew is overall friendly. Flights are usually cheaper than competitor airlines and the service provided is good value for money.

YVR to LHR. IFE was the best I have seen and the staff were friendly as always. The meal was very nice and I liked the magazine.

October 2012, Montreal YUL - Paris CDG. Flight delayed 2 hours without explanation or apology (offered a $10 meal voucher). The plane had not even arrived at the gate by the new departure time. We waited at the gate for 2 more hours before being asked to board. After boarding, we waited on the tarmac, delayed another 50 minutes before taking off. Again, no explanation offered. En route, we noticed our entertainment consoles did not work. We pressed the call button to let the attendants know. The call buttons also did not function. We flagged down a passing flight attendant to ask for a cup of tea. She acted as though she was annoyed that we hailed her while she was preoccupied. Awkwardly made to feel as though we had done something wrong by requesting service. A bit later we let another flight attendant know that our on board entertainment and call buttons were not functioning. He said he would try to reset the screens. The screens never reset. He never returned to offer an apology or explanation. I have flown Air Canada around 8 or 9 times. I would say two of these flights I was simply unimpressed, and another four of those times (including the flight mentioned here) I was extremely disappointed. I'm speaking simply in terms of common courtesy and manners let alone beginning to consider what constitutes good service vs poor service on an airline.

Flew Toronto to Munich and back to Toronto. All I have to say is that I was pleasantly surprised. The plane was clean and flight was enjoyable as a flight can be. Inflight Entertainment system was excellent and helped pass the time. Meals were good and Flight attendants were friendly and helpful, especially during the return flight. I would not hesitate to fly AC again.

My wife and I flew to Switzerland for our honeymoon with Air Canada. For our return flight our connecting flight was delayed in London (due to mechanical issues) such that we missed our connecting flight in Toronto. We received no apologies, and a 10% off coupon. I can understand how unforeseen things can happen, but I was disappointed with the lack of apology. They messed up my vegetarian meal, didn't seat my wife and I together on our return flights, and were another 20 minutes late on the final flight the next day. I must say, I will consider using my 10% off coupon for my next flight, but after that I will never fly with Air Canada again.

If you experience any problems submitting comments on the above link, please use our general   Feedback Page