AIR CANADA   Passenger Reviews and Passenger Trip Reports   Air Canada an official 3-Star Airline   Add your Air Canada Review   Air Canada detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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AIR CANADA customer review :  22 September 2009 : by Kathryn McDonagh   (Canada)

Calgary to London 17th September - initially cancelled due to faulty valve on aIRcraft, 5 hour delay waiting for replacement aircraft. Boarded and sat on tarmac until 3am, finally advised flight cancelled due to faulty water system on 2nd aircraft. Passengers met by extremely unhelpful and aggressive ground staff (and RCMP) on disembarkation from aircraft. Total delay time was 21 hours, compensation = CAD$50 Air Canada voucher for use on future AC flights. Appalling attitude and service, extremely poor representation of Canada.

AIR CANADA customer review :  22 September 2009 : by P Smith   (Canada)

YYZ-PEK-YYZ Executive First. The positives include the aircraft (new 777-300), lie-flat seats and that it is a direct flight that leaves at a convenient time. The crew on these flights were OK, although service was inconsistent between outbound and inbound flights. The negatives include food quality (very weak relative to trans-Pacific competition) and woefully inadequate in-flight entertainment (very sparse offering with little change from month to month). Air Canada needs to address their IFE offering: the system is generally unreliable and has been for years, the inflight map system has never worked, and the quality of programming is weak ("Slap Happy"?! Poker lessons?! Air Canada's official languages policy? Hardly entertainment!).

AIR CANADA customer review :  19 September 2009 : by J Johnson   (United Arab Emirates)

Edmonton to Toronto, Executive First (business) class in A320. Cabin comfort was typical for a North American domestic flight - sufficient but no more. The same could be said of the cabin service. As a high status member of Air Canada's Aeroplan, and an Executive First customer, I was entitled to use the arrival lounge at Toronto. As I was switching flights to a different airline (Alitalia, but on a single ticket), I left the domestic part of the terminal without using the lounge, and then entered the international area. I was refused entry to the Air Canada lounge in that part of the terminal on the grounds that I was no longer an Air Canada customer. While the staff member may have been technically correct, it is this sort of jobsworth attitude and the unpleasant way in which it is shown that gives Air Canada a bad name.

AIR CANADA customer review :  17 September 2009 : by S Matthew   (Canada)

Toronto-Beijing and Shanghai-Toronto. Flight from Toronto left on time but due to bad weather in Beijing we were diverted to Dalian. Aircraft sat on the tarmac in Dalian for 2-3 hours waiting for weather to clear up in Beijing, get a new flight plan to Beijing, and to refuel. Arrived in Beijing about 4-5 hours behind schedule. My kids were served chicken nuggets for lunch and dinner (special kid's meal). Shanghai to Toronto flight was initially 6.5 hours delayed from 5pm to 11:30pm. Ground staff would not explain the cause for the delay other than the incoming flight was delayed. As we were waiting at the boarding gate they announced that the flight was delayed due to mechanical problems and it was further delayed but no ETD was provided. We finally left at 1am (8 hour delay!!). At Shanghai they did provide a day room at the airport hotel because of the delay but they refused to provide meal vouchers as well. I am assuming they provided the hotel room because I had a business class ticket. My wife and kids were in economy and I was in business class (no Aeroplan seats were available in economy). The only reason we flew AC was because we got free tickets (taxes extra) through Aeroplan. Food in business class was very good but food in economy was barely edible. Lie flat bed was great but the inflight entertainment was limited. If I had a choice I would not fly AC again.

AIR CANADA customer review :  11 September 2009 : by C Migas   (Canada)

YYZ-TLV Boeing 767 return in Executive class. Outward flight crew a bit tired but adequate. Much better staff with more energy on the return . Comfy flat-bed suites with good selection of movies. Food was ok to good. Crew topped off drinks frequently. Flew mostly overnight so crew didn't have a lot to do.

AIR CANADA customer review :  9 September 2009 : by M Morrison   (Australia)

SYD-YVR in business. Service friendly if at times a little benile. The flat beds were comfy, however the switch for the light and FA call button was broken in my seat. I enjoyed the fact that the seat went straight to flat bed without having to get up (as with Air NZ). Food was generous and staff frequently asked for drink top ups etc.

AIR CANADA review :  5 September 2009 : by Kevin Tunnicliffe   (UK)

SYD-YVR-YYZ-LHR. All flights on time, pleasant food, good lie-flat seating but woefully inadequate entertainment system. SYD-YVR we got the stewardess from hell too. She spared every effort, even to the extent of refusing to get me a glass of water instead of the orange juice or sparkling wine pre take off drink. She claimed that it would not be "convenient" to give me water! Apart from her the experience was great and luckily for us she was in the other business class cabin for the rest of the flight. My kids (17 and 21) are rarely happy with airline food but the offerings on all our segments were well accepted. Air Canada would score far higher if they got a decent entertainment system.

AIR CANADA review :  3 September 2009 : by M Fong   (Canada)

My 3 different flights with Air Canada are memorable. Vancouver to Toronto, Vancouver to Montreal and Vancouver to Hong Kong. Ground crews rude and not willing to help, line ups to counters are such a mess (Montreal the worst one). Once my flight was delayed for 4 hours and nothing was offered. Inflight meals awful, TV screen keeps cutting in and out, ticket prices are not cheap - the list goes on.

AIR CANADA review :  3 September 2009 : by J Reed   (USA)

LAS-YVR-LAS. Free newspapers, juice, and movies appreciated. (If you don't have your own earphones Air Canada sells them for $3.) Seat pitch in E-190 was 33 inches. Also, the 2+2 seating in that plane is a plus. Economy on Air Canada is a cut above economy on most American airlines, although on some American airlines you can buy a more comfortable seat in economy.

AIR CANADA review :  1 September 2009 : by K Cloutier   (Canada)

My families experience with Jazz Air Canada flight AC 8105 on August 29 will not be forgotten, in a good way. The very helpful ladies went out of their way to arrange seats for our 5 month old baby, moving and shuffling people around to accommodate us, to seat us together. I dont think anyone had a problem with it but I did not expect them to go that far so that we had an (unpaid for) seat to put our car seat (and baby) in to.

AIR CANADA review :  30 August 2009 : by B Aleksander   (South Korea)

Vancouver-Seoul Boeing 767 Economy class. First time I've had to utilize Air Canada in 7 years (SIA no longer flying to Vancouver and KE not available for date). Aircraft for this route has not changed (rolled out about the same time I did), but at least the guts have changed for the better. Food was better, service attitude better (just smile though), entertainment better, seats were better, and response time to the call button was 5 minutes instead of 5 hours. I would still take KE, Singapore or any other Asian carrier, but at least the experience with Air Canada is no longer the chamber of horrors that it used to be.

AIR CANADA review :  30 August 2009 : by Geoffrey Barnum   (Canada)

Tokyo-Toronto in Economy. The flight staff were quite kind, professional, and punctual. Only two minor issues with the flight. It took a little over an hour for the entertainment system to start working but it once it did we had no more problems. Also due to a water contamination issue there was no coffee or tea served on the flight. The flight staff had plenty of other drink options available for the whole flight so it wasn't really an issue for me.

AIR CANADA review :  27 August 2009 : by G McFarlane   (Canada)

Victoria-Toronto on A321; Toronto-Zurich on A330, Rome-Toronto on B767; Toronto-Victoria on A321. Flight attendants were attentive and friendly. Lots of water runs on domestic and international legs. Meals good for Economy class on the international legs. Bought on-board sandwiches on the domestic flights. Only negative on the Rome to Toronto flight there were young children in the Executive First cabin who screamed and ran around for almost the whole 10 hour flight. I would not have been pleased to have paid thousands of dollars and had to suffer these kids. I felt that the flight attendants should have a had a word with the parents. We were sitting in Row 12 right behind Executive First.

AIR CANADA review :  25 August 2009 : by A Bernier   (Philippines)

Montreal-Vancouver in Business Class. By far my worse ever experience in Business Class. Flight was overbooked, loads of unhappy passengers except the 6 people who were offered hotel, meals, a very nice 200$ voucher and upgrade in business class to fly the next morning. Plane replaced with a smaller aircraft due to late arrival of scheduled craft. This only made the overbooking problem worse. Was served pre-flight drink in plastic cups because they had not loaded glasses on board. Although the Business section was quite small, they managed to run out of one of the choices on the menu and I had to settle for fish after being told by the attendant that she could always fetch me a sandwich from Economy! Cookies for dessert served on a napkin because they had not loaded plates on board. Many features on the IFE system didn't work with the message "Option not available yet". Poor choice of movies, games and music. Limited leg room. Was sitting in last row before Economy. Whenever I would recline, I would have the dividing curtain in my face. On the good side, the attendants were nice and apologetic. We sat in the plane for 45 minutes before they finally completed the preparation and loading of the plane. Several people with tight connections had to make a run for it in Vancouver but, at least, transportation to the gate was provided for the tightest connections. I would like to be proud of my flag carrier but it is going down and is far from the expected levels of service of leading airlines. No wonder people choose other options.