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AIR CANADA review :  5 July 2009 : by Michael Dielissen   (Canada)

YYZ-DCA-YYZ in J class. The aircraft was an E175. A cold breakfast served after take off along with coffee and drinks. One FA for 7 people in business class was sufficient. Baggage was waiting for us once we got to the baggage claim area and was out of the airport in less than 15 minutes. On the way back, checked in quickly, then relaxed in the Delta lounge until boarding. Same aircraft and service as on the outbound flight.

AIR CANADA review :  3 July 2009 : by A Turek   (UK)

Vancouver to Calgary, long wait there and fly on to Heathrow. AC did the job in Exec/First. Exciting it was not but punctual, clean and polite made up for it.

AIR CANADA review :  1 July 2009 : by L Wickham   (UK)

Heathrow to Vancouver. Cabin crew were not very friendly on this flight. The food was not very appetising. Montreal to Heathrow : the staff were much more friendly and the food was a great improvement. We enjoyed this flight much more. Not sure I would recommend Air Canada to anyone, I think they could improve considerably.

AIR CANADA review :  27 June 2009 : by Harold Ritzer   (Canada)

Edmonton-Toronto-Frankfurt-Calgary-Edmonton with large group. Edmonton-Toronto on A319. Check in was fast, staff friendly. Plane clean, looked new. FA's came around twice with full bar service on this 3 hour flight. Connection in Toronto was easy and fast. Boarding was as usual, chaotic. Plane (a new 777-200LR) was dirty, and seats held together by duct tape. Crew this time were tired looking, and didn't seem very interested. Dinner was quite good. Mood lighting was excellent. Seats very comfortable, and legroom great. Some of our taller friends were not too impressed though. My personal TV froze, and the FA supposedly, tried to reboot it to no avail. So for 6 hours, no tv for me! Arrived on time in Frankfurt. Return, re-routed via Calgary because of a late connection on Lufthansa. Air Canada 767 didn't have my assigned row 39 seat. 10 of us on this full flight didn't have seats, ended at row 38. The crew were all great though! They stayed calm, and assured us that it was simply a different seating configuration and it would be no problem. Sure enough, we were soon all scattered throughout the cabin, and the crew even asked others to let us all sit together. Food was again, good. Crew were smiling, excellent. Air Canada said that there were no Calgary-Edmonton seats all day, so they added an extra flight to accomodate us and a few other pax in Calgary. The Dash 8 was dirty, but the great flight attendant had a full beverage service and gave tons of extra snacks to us on the short 40 minute hop. All bags arrived no problem. Overall, a good experience!

AIR CANADA review :  23 June 2009 : by P Morgan   (UK)

B777 Heathrow-Vancouver return. Positives : pod like seats are private especially if flying alone, with electric adjustment to lie flat. Negatives - Inflight entertainment very poor. Map of flight aircraft path switched off Captain said in a broken french accent "Do not all use at one once or the plane will stall" everyone just looked at each other in amazement. Selection of music good if you like listening to west coast hippie music from the 60's or bottom of the barrel Country and Western. Films rubbish and CBC news home grown. Ended up closing my video screen for both flights and looking out the window. Service very average and definitely not what I expected from business class. You had to keep asking for anything. Second meal was a little piece of pizza. Never again, not worth it.

AIR CANADA review :  16 June 2009 : by Kevin Mann  (UK)

LHR-YYZ-LHR outbound upgraded to Exec first. Service as expected with good food, not convinced about the layout, especially when travelling with partner. Very isolated, also pain if like me you like to occasionally look out of the window. IFE worked then stopped after one film, constantly rebooted by flight crew. Return flight - checking staff at Toronto not as good as Heathrow, didn't seem to know that not putting me onto upgrade waiting list was likely to result in no ability to upgrade at desk, if any 'no shows'. Once on board good level of comfort and regular water runs throughout the night. IFE worked flawlessly, with good choice of entertainment.

AIR CANADA review :  14 June 2009 : by Andrew Amos  (Canada)

LHR-YYC. Unexpectedly pleasant flight. The crew were friendly and responsive and service top notch. A hot meal was served within the first hour, ice cream and snacks half way through. A warm pastry served in the last hour. Alcohol free and regular water runs were made. Good/friendly communications from the flight deck.

AIR CANADA review :  14 June 2009 : by Samir Akhavan  (USA)

Phoenix to Toronto in Business Class on my favourite short haul jet, the E190. A very bumpy flight made pleasant by a delightfully chatty flight attendant. Catering could/should have been a little more creative.

AIR CANADA review :  13 June 2009 : by Krishnan Chitoor  (Australia)

EWR-YYZ, YOW-YYZ and YYZ-LAX. Gate-to-gate IFE on A320s with efficient inflight service. More importantly, every flight was on time.

AIR CANADA review :  9 June 2009 : by C Buckley  (Australia)

Vancouver to Sydney economy. Flight delayed one hour. Dinner literally thrown at passengers and then lights turned off. A woman two rows in front stood up from her seat to allow a male passenger to get to overhead locker. He stood on her seat for 8 minutes in which time a male flight attendant walked past. The lady told the attendant about the male on her seat. The male flight attendant made no effort to get the man off the ladies seat or offer to help the man with the overhead locker. A young child screamed for most of the flight. No effort was made by the crew to help the mother. I was a flight attendant for a number of years and I was appalled by the lack of service on this aircraft.

AIR CANADA review :  9 June 2009 : by D Chang  (Canada)

YYZ-HKG, B777. Check in queue short, agent was friendly Food has improved and the in- between-meal snack offer has also improved since my last trip about 5 months ago. However, IFE still limited and map did not work. The business class lounge at YYZ was minimal. Priority baggage was amongst the first to come off but baggage delivery has always been fast at HKG with any airline. All in all, a satisfactory flight but not top notch. For the same money, CX is a lot better except for the departure time from HKG to YYZ!

AIR CANADA review :  9 June 2009 : by P Smith  (Canada)

YYZ-PEK return in Executive Class. I have to say the service is getting better. Nice planes (new 777-300), decent food, and IFE seems to be finally debugged (it has been a 50/50 proposition on most long-haul flights for the past 2 years). The tendency of flight attendants to spend 90% of their time chatting among themselves seems to be abating slightly. All in all, a decent experience.

AIR CANADA review :  5 June 2009 : by Michael Parkes  (Canada)

YGK-YYZ-YQT Return. Journey started at Kingston Norman Rogers Airport, Ontario on a Beech 1900D on-route to Toronto Pearson. The 18 seater aircraft was very clean, comfortable seats, however the cabin lighting was a bit dim. After the 43 minute flight, landed in YYZ to connect to an Air Canada Jazz flight to Thunder Bay. The CRJ-705 was very clean, with innovated cabin lighting and PTV's was very comfortable, however it lacked legroom. On the return journey, it was a CRJ-100 to Toronto. Very uncomfortable! Low ceilings and an extreme lack if legroom. Another Beech 1900D back to Kingston. YYZ-LHR Return. Boeing 767-300ER on the outbound leg, aircraft clean, comfortable. FA were kind and friendly and a bountiful amount of in-flight entertainment. Return journey was on a Boeing 777-300ER. Again aircraft very clean, however a very rude flight crew.