Air Canada Customer Reviews and Air Canada Passenger Trip Reports

London to Toronto in executive first. What an improvement with Air Canada. These two flights were possibly the best ever between London and Canada for me. The SAS lounge continues to disappoint with the range of food and drink. However, O/B on a 767 had the best cabin manager I have yet to encounter with any airline. She ran the cabin brilliantly, introduced herself to everyone, and worked professionally the entire trip. The other crew member complimented her well - with both of them smiling and attentive. There were even menus both ways - a first for me. When spotted with my toothbrush en route to the toilet, I was offered a cup of fresh water to brush my teeth. Breakfast was nothing special, but an excellent lunch and a perfect bar service, R/T leg had a hard act to follow, but the Cabin Manager and crew were excellent. The Air Canada lounge at Pearson is nicely done but crowded. The only club lounge I know where you can pour a pint of draught Guinness. Catering was good though the steak and veg were overcooked. On time departures and early / near time arrivals capped off the best flights to N America I've had for years!

Flew from Calgary to London Heathrow in Executive First on a 767 aircraft. Overall, this was a very good flight. The cabin was comfortable and clean. A little bit of a shabby feel to it, but otherwise it was very comfortable and the seat wins hands down. I enjoyed the in-seat massage feature, especially. A slightly better pillow and quilt would have been good. The food was very good and plentiful and the service was relaxed but efficient. There was a good wine list, and the range of eating options was impressive. My only criticism is that the crew, while efficient, were not very friendly and frankly looked as tired and tatty as the cabin. That being said, I think AC have the edge over BA on this route, and I would definitely fly with them again.

Just completed round-trip Montreal-Paris CDG. Both flights on-time and service superb. Having flown virtually every international airline at some point I am convinced that the in-flight personnel are among the best in the industry. Flight attendants are friendly and work hard. Food above average, well-presented and most important for a business traveller, fast. Executive first seats offer reasonable privacy and a comfortable flat bed for a 6'2" passenger. I have had some delayed and cancelled flights on AC over the years but problems were handled well in my experience.

LHR-YVR, 1 Feb 2013. Seat 1a Business Class. Cabin appeared grubby and looked tired. Discarded used flight socks and headphone covers left under footrest from previous flight along with used plastic wrappers. Provided with economy class amenity kit! Washroom on port side not very clean and basin tap did not work properly. Seat comfortable reclined but not great in lie flat position. IFE adequate. Cabin crew very attentive, food and drink excellent. Return flight YVR-LHR, 19 Feb 2013. Seat 6a Business Class. Newer aircraft, much cleaner. Business Class amenity kit provided this time. Only gripe was the inconsistent temperature in the cabin which fluctuated from OK to very hot right through the flight. Flight booked using reward points, would have been very disappointed if I had paid the going rate.

YEG-YYZ-TPA: Experienced a 4-hour delay due to bad weather in Toronto, not something Air Canada could do something about obviously (though it seems that delays at Air Canada are usually longer than at other airlines). When I found out about this delay, I called customer service and got changed to a later connecting flight immediately. For the passengers who did not know about the delay, service seemed to be less pleasant, as most were not helped before getting to Toronto and were thus left unsure about whether they would reach their destination. Inflight, I had a pleasant experience on both flights, with kind flight attendants and an excellent inflight entertainment system. Concluding, a pleasant carrier to fly with, but make sure you have enough layover if you have connecting flights.

Paris to Montreal and return. Flight was on time and FA was helpful. The entertainment system is ok and there is a good selection of movies. However, the food was extremely poor. You can survive during the short flights but it is unavoidable to eat during the trips lasting 7 hours. Ice cold potato salad with mayonnaise, tiny ice cold bread and a little portion of unhealthy curry). I do not mind paying for food if it is well prepared.

On Saturday 17th of February we were scheduled to travel from Montreal to London Heathrow. After a number of delays the flight was eventually cancelled. Not because of weather, but because the crew scheduled for the flight were stuck in Toronto and Air Canada failed to muster up any local crew in Montreal. The communication was appalling. We were evicted from their lounge to congregate at the gate with insufficient room. Despite this, the news that the flight was cancelled was not communicated beyond the departure gate. There then ensured a queue for hotel vouchers. Given a contact number to call and told we had to rebook. We were forced to return to the airport in the morning and queue for 2 hours to be re-ticketed. Air Canada put no extra staff on to cope with us + the other 5 flights cancelled. No more than 3 people on the ticketing desk and a queue of over a 100 passengers. Despite this, some Air Canada sat at desks with closed signs up and refused to help. This is the second time I have been let down by this airline.

Flight from YVR to London (Heathrow) was great! The seats were very comfortable and plush. The inflight entertainment is excellent, plenty of TV shows and movies offered. Staff were friendly, but the flight crew were a bit ignorant as I had hit the service button and it was not noticed for 5+ minutes, even on a mostly empty aircraft. Food and beverages? Servings are small and rather tasteless, but soft drink variety sold me. The airline itself is very nice. I would only change the food quality and the crew's training so that they can notice the service button ASAP.

Flew AC from Victoria to Toronto to London Heathrow. Airbus 319 from Victoria to Toronto was full and cramped. It's a shame that on a 4+ hour flight that AC won't serve a meal. Buy on board service is OK but not good quality. Upgraded to Executive First from Toronto to London. 13K pod was dirty with crumbs from the previous flight and bits of paper, previous customer's boarding card etc. Service however was very good with very friendly and attentive flight attendants. On return flight (A330) was in Economy class and the seats were fine, one of the flight attendants was snarky and quite brusque. Flight from Toronto to Victoria was full and very uncomfortable in Economy class. Service was fine with regular water refills being offered throughout the 5 hour flight.

Flew from YVR-LHR on 5 Sep 2012. Check in staff rude as were the flight attendants. All crew seemed to disappear 3 hrs into flight. I turned on the service light, 5 crew walked past it and ignored it. Food was tasteless, breakfast was a muffin or a small tub of yoghurt. Will avoid!

Flew Calgary to Fort McMurray on brand new Q400 Dash 8 that has replaced the CRJ 200 that was used on this route previously. Air Canada has crammed 74 seats into this plane, seat pitch was disappointing and the bulkhead/emergency exit seat in the front 2A is nothing sort of a joke as it is squeezed right up close to the wall and there is no window only a plastic panel. On other Airlines (Porter to name one) the seats start one row back making for a much more comfortable experience up front and more seat pitch for everyone else. It should also be noted that these seats reduce area for evacuation through the emergency exit and in my opinion present a safety hazard. The washrooms do not have sinks! The intercom system is useless when the propellers were on and we could not hear passenger announcements. I never thought I's say this but I miss the CRJ200!

Traveled from Toronto to Beijing with my friend. Sat in the first row and the touch screen was a bit too far to reach. Boeing 777 was apparently older or should I say not well maintained compared with the same aircraft from Cathay Pacific. Return flight was delayed for 2 hours which was understandable provided the inefficient air traffic control in China. My friend's return flight was cancelled after boarding the aircraft and had to stay at a hotel overnight. The flight was generally satisfactory.

Ottawa to Calgary business class E90 aircraft. Took advantage of last minute upgrade for $500. Business compartment is quite small and seat width and pitch not really much bigger than economy - but 1x2 seating is okay. I would not pay full price for this though at $2.000 its just too much. Food was good as was service. De-icing delayed us by one hour and as I arrived in Calgary my connecting flight was final boarding - luggage made it though and I flew economy with no overhead bin space - tight seating and a screaming baby - wished I upgraded that portion too for the extra $230!

I traveled for the second time with Air Canada from Montreal to Heathrow and back again over the Christmas holidays and I have to say, once again, the quality could not be faulted. I traveled economy / coach, the staff were friendly, the leg room was decent, the entertainment on demand system had the widest selection of films and TV shows I have seen on an aircraft, the drink was freely available and the food was perfectly edible. Plus, Air Canada worked out about $300 less than any other airline flying direct. I find with a lot of reviews that seem to find something to complain about and perhaps it is justified but on both occasions I have flown with Air Canada, I have found my experience to be positive. Yes, like one other review, there was a slight delay for de-icing at Montreal and another delay in a stack over Heathrow but neither of these are the fault of the airline.

My girlfriend and I traveled from San Francisco to Copenhagen with a layover in Toronto. Had a great experience. The staff were friendly and the entertainment was excellent, especially because you could plug in your own headphones so it actually became pleasant seeing a movie or listing to music. The only thing was that you could feel they had cut down on the food expenses. Our first 5 hour flight you had to buy food and were only given soft drinks or water. However, we were given food on our eight hour flight which was of alright quality (the vegetarian meal). On the shorter flights it might be a good idea to bring some food yourself, especially if you don't want to be stuck between choosing among expensive sandwiches or fast food.

LHR-LGA via Montreal and LGA-LHR via Toronto. End Jan early Feb. Chose this airline due to US customs clearance available in Montreal which as I had heard took only 5 minutes to clear. Slight delays both ways due to need for de-icing at Montreal and Toronto and getting stuck in a stack for twenty minutes on the approach to LHR. Pre-booked seats with greater leg room in both outbound A330 and return 767 and had ample leg room. Both flights were leaving on a Monday so neither flight was full. 767 noisier than A330. Service was fine, drinks freely available and a very good way to avoild immigration queues at Kennedy or Newark. only let down was the meals (chicken or pasta) but otherwise the service was average or above.

This was my first time flying with Air Canada from Sydney to Toronto on a round the world ticket. I travelled Executive First and would have to say I was not impressed. Apart from 2 flight attendants all the other including the purser were not friendly. My luggage was delayed 3 days. It was misplaced after clearing customs in Vancouver.

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