AIR CANADA   Passenger Reviews and Passenger Trip Reports   Air Canada an official 3-Star Airline   Add your Air Canada Review   Air Canada detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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AIR CANADA customer review :  30 October 2009 : by Christopher Adam   (Canada)

Ottawa-Toronto-Calgary-Kelowna return. Service onboard was dismal. On the nearly five hour Toronto to Calgary flight, flight attendants ran out of the $7 sandwiches they sell, as well as most other snacks, by the time they reached the back of the aircraft. They offered free juice and soft drinks once during the flight, and then disappeared for the remainder of the trip. When the passenger next to me asked if he could get another coffee from a surly flight attendant who passed at top speed through the economy cabin, he was told to wait until after she had finished providing "water service." Needless to say, the flight attendant never returned. The flight between Kelowna and Calgary was equally unsatisfactory. At the beginning of the trip, the flight attendant announced that there had been a problem with the catering company that Air Canada deals with, and that she could only offer passengers "a little bit" or orange juice, water or coffee. The one box of orange juice ran out after she served the first row and it turned out that the coffee machine was out of order. As such, in-flight service consisted of a glass of water.

AIR CANADA customer review :  26 October 2009 : by Tony Pratt   (UK)

Montreal-London. Two flights in July and October. Five hour delay on both. Great difficulty getting meal vouchers from staff. Procedure seems to be to announce a one hour delay and then disappear for two hours. Come back with extra security.

AIR CANADA customer review :  26 October 2009 : by J Thorpe   (Canada)

Rome-Montreal-Vancouver . Everything was fine except that in both planes we were extremely warm. Is it not possible to keep the cabins at a more reasonable temperature? It was too uncomfortable to sleep and I usually like to be warm to drift off.

AIR CANADA customer review :  26 October 2009 : by C Anthony   (Canada)

LAS-YUL-YYZ. Las Vegas to Montreal delayed, so we missed our next flight to Toronto. The flight attendants were a bit rude to us and they didn't have enough meals for the entire flight. The in seat PTVs were good and easy to use.

AIR CANADA customer review :  24 October 2009 : by Kathleen Munden   (USA)

DFW-Toronto-London. Although the website states that alcoholic beverages, a meal item and a snack item are free on the domestic segment if it is part of an international flight, the FA looked at me like I was crazy when I mentioned this, and I had to pay for my wine. It didn't matter anyway, because she told me they were out of meal items. She was also quite busy flirting with the man across the aisle from me, and giving him free snacks. IFE system was great, cleanliness and comfort of the seats good, and I even had the good fortune of having an empty seat next to me on the Toronto-London segment. Food, which I finally got on the Toronto- London segment, was awful, so it was just as well I didn't get a meal earlier. I'll pay the extra next time for a non-stop on BA from DFW - much better food, free alcohol, and much friendlier FAs.

AIR CANADA customer review :  19 October 2009 : by D Skiffington   (USA)

SEA-YYZ and YYZ-LHR. Service good on both flights. Menus were missing from the Seattle flight, but service and food exceptional. Enjoyed the lounges at YYZ and the flight over to London. New flat-bed seats are great, albeit cramped as someone who is over 6 foot. As many have mentioned, the inflight maps are useless. Pretty pathetic given the fact they have had problems for well over a year. Overall, good experience.

AIR CANADA customer review :  18 October 2009 : by M Kroeker   (Canada)

YWG-YVR-NRT on B777. Priority check in smooth. Seated in row 18GK - proved to be excellent seat, lots of leg room and served first for meal service. Service good and professional. Seemed a little rushed at times, meals okay but not great, with lots of water runs. IFE system worked flawlessly, good selection of movies and inflight map worked for the first time.

AIR CANADA customer review :  18 October 2009 : by Geoff Hailstone   (UK)

LHR-YYC return economy. A330 both ways, seats comfortable, flights on time, food better than average, IFE worked fine (apart from the maps). Good water runs on the way out, slightly fewer coming back, but it was a night flight. We would happily fly AC again.

AIR CANADA customer review :  13 October 2009 : by G Lim   (Singapore)

HKG-YVR in Economy on B777. Seat belt sign was perpetually turned on although there was hardly any turbulence. Flight attendants went about shouting at passengers and were far from polite (save one). IFE only had a choice of a handful of good movies, and many features (including the inflight map) were not working. Food choices quickly ran out despite my sitting in the middle of the cabin - and instead of apologizing for it, the flight attendant curtly informed me "I only have pork" (and it was not up to standard I'm afraid). What could potentially be a comfortable flight, unfortunately, turned out to be very disappointing. Not worth the high fare paid.

AIR CANADA customer review :  6 October 2009 : by D Ronksley   (UK)

LHR-YOW return. Service good, good inflight meals. FA's helpful, seating comfortable, and IFE was working.

AIR CANADA customer review :  1 October 2009 : by Chao Cheng En   (Taiwan)

NRT-YYZ-YYC / YVR-NRT. Expensive fare. Poor inflight meal on international sector, beverage only on domestic sector (a 4 hour flight). No kits for children. Inflight entertainment so so. Nice FAs.

AIR CANADA customer review :  28 September 2009 : by P Robson   (UK)

YEG-LHR. FAs did their work with a smile and a chat. Food as good as it gets on an aircraft. IFE okay and as a bonus for the first time on an Air Canada flight the map was working. We arrived at LHR 30minutes early. All in all a good experience.

AIR CANADA customer review :  25 September 2009 : by Richard Griffiths   (UK)

Economy Vancouver-London Heathrow. Our BA flight was full and Air Canada accepted our ticket so I shouldn't complain. New 777-300 with good seat space and on-demand IFE system. But the service! Flight attendants were aged, seriously bad attitude from them all. Food was not bad but was served as quickly as possible, no drinks served prior to the meal. All disposable catering equipment, hot drinks in polystyrene cups. Very cheap impression. Saving grace was the strong tail winds that gave us a mercifully short 8-hour flying time. BA are so much better than this lot.

AIR CANADA customer review :  25 September 2009 : by John Gallant   (Canada)

Saskatoon to Toronto Embraer 90, return on Embraer 75. Both aircraft new, clean and roomy. No problem with flight entertainment system. FA's cordial and professional. Both flights on time. Drinks served along with a light snack.

AIR CANADA customer review :  24 September 2009 : by G Wilmshurst   (Canada)

I often fly Air Canada in economy and Executive First. Mostly the service is satisfactory if not stellar. On September 18 YYZ to YVR and I had an upgraded business class ticket using my upgrade certificates. I had the boarding pass in hand but Air Canada changed the equipment from a 777 to a 767 thus eliminating many Business class seats. That meant me and about 10 others were downgraded as we boarded I (and many others with no seat). I am not happy with this as most of us book full fare Y class seats in order to use the upgrades. The onboard staff did end up giving us a free meal off the pay cart but there was no other offer of compensation.