AIR CANADA   Passenger Reviews and Passenger Trip Reports   Air Canada an official 3-Star Airline   Add your Air Canada Review   Air Canada detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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AIR CANADA review :  14 April 2009 : by J Suarez  (Canada)

YYZ-Aruba return. Ground staff in Toronto helpful, flight staff friendly, a medical emergency onboard was handled professionally. The return was less flawless, the flight left Aruba over two hours late but this was not AC's fault, and they offered complimentary drinks and apologies for the inconvenience, and seemed on the ball with information about hotel vouchers and rescheduled connections for those who missed their connecting flights. My expectations were quite low, so I guess I'm easily impressed by what should be considered basic customer service! My only gripe would be value for money. The ticket was not purchased as part of a package, and considering how much this flight cost (~1200), it was a shock to have to pay $2 for peanuts on a 5+ hour flight. Generally speaking, however, the flight was a positive experience. Hardly the service you'd expect on BA, Virgin, etc, but positive.

AIR CANADA review :  8 April 2009 : by Sam Lightman  (Canada)

YVR-PHL via YYZ & return. If Air Canada could get themselves flying on time they would have a pretty good airline. Average delay, 44 minutes, we left Vancouver 42 minutes late. Meant a scramble to make the YYZ-PHL connection which otherwise would have been a relaxed two-hour stroll thru security and boarding. Aircraft new and comfy, plenty of leg room in economy, IFE all working fine, plane clean and fresh. Brought my own sandwiches both ways so I can't comment on the food quality, but I thought the inflight service was adequate both ways. FA's pleasant and accommodating. Return flight problematic due to 3-hour congestion/runway delays. Meant connection to YVR missed, automatically booked on next flight. Lost my local airline connection to my home (Salt Spring Island), but Customer Service worked diligently with their counterparts in Vancouver to get me on a YVR-YYJ flight economically from where I could get to my ferry. Saved me the cost, delay and discomfort of an overnight in Vancouver. YYZ-YVR return flight in older, tired aircraft, legroom still good, seat okay, IFE ancient and not visible from all seats. From what I've read of other transcontinental airlines, AC is better.

AIR CANADA review :  7 April 2009 : by Alison Austin  (UK)

My 90 year old mother flew from Heathrow to Comox via Vancouver yesterday. Despite having booked a wheelchair for her, which was available at Heathrow, no one helped her when she landed in Vancouver and she was left to find her own way across the airport to check in to her onward flight. Consequently she didn't claim her luggage and has now arrived in Comox without it after a distressing journey, although that is minor when I think what could have happened. Does Air Canada even have a customer service policy?

AIR CANADA review :  7 April 2009 : by A Russell  (Canada)

FRA-YYZ Executive first. Departure delayed by more than an hour as ground crew worked frantically to repare some toilets. Passengers using them prior to take off were to blame! Pilot kept passengers updated frequently on progress and approximate take off time. Flight attendants professional and very pleasant throughout the flight. Food was fine with a good drink selection and the AVOD (IFE) only froze once! True that the inflight map feature is not operational, but the movie and music selection are fantastic with something for everyone. Some have noted the pre movie commercials can't be skipped, but you can press the fast forward button on the screen to skip them. I have done so numerous times. The only problem is that sometime freezes your AVOD and the FA needs to reboot it! Key is to be gentle with the AVOD ! Seats are very private and comfortable with the cabin mood ligthing enhancing the experience. Landed 1h20 minutes late in YYZ. Nice touch from the FA's was to announce the misconnect flights and on which other flights passengers were secured. Nice touch AC! Keep it up.

AIR CANADA review :  7 April 2009 : by R Gamba  (Canada)

YYC-YVR-ICN business class. YYC-YVR food offering was ample for a very short flight. Flight attendant was friendly. YVR-ICN was by far the most perfect flight I've ever had with Air Canada. Flight attendants were very helpful. 3 full meals served on this flight and all of them were very good. Fully flat seat was very comfortable. Slept for about 7 hours

AIR CANADA review :  29 March 2009 : by K Johnson  (Canada)

It's unfortunate that Air Canada is the only airline offering Aeroplan incentives or I would never use this airline again. The service levels have consistently disappointed me through the years and now I've just been advised that my itinerary has been changed by 12 hours and the customer service person (I use the term loosely) basically said "too bad for you". The same happened to my husband when flying with West Jet and he actually got a call about the change, got offered to travel the day before and got compensated with a night hotel stay. Air Canada is always hundreds of dollars more per flight, the service is horrible and check in is always a nightmare. If there is any way to use an alternative to this airline in future, I will use them.

AIR CANADA review :  29 March 2009 : by P Wylie  (Australia)

Worst flight experience ever. Sydney-Vancouver. Flight departed with 1 toilet not working. Aircraft tired and uncared for. Wife's seat broken and she was blamed. FAs disinterested & lazy. Refused to supply any drinks or snacks between their 'regular' meal service times. Basic refreshments only. Boston to London (via Halifax) 1st flight cancelled 30 minutes before departure time and we were re-routed via Toronto (We were the only people re-routed because we were the only "internationals" on board). Staff at Maple Leaf lounge at Toronto refused to help us contact our arrival contact in London of 4 hour delay. Three of them were chatting together with no other passengers in sight. Supper & breakfast very ordinary.

AIR CANADA review :  26 March 2009 : by J Hinnecke  (Canada)

YYZ to PHX return in business class. Both flights in a full A321. Flights left and arrived on time. Ground staff and flight crew were friendly and available when you needed them. Food (breakfast outbound, lunch inbound) both satisfactory - my kids (15 and 13) in fact pronounced breakfast as 'the best airline food they'd ever eaten'. Airline entertainment varied and passed the time quickly - but those route maps still don't work! Maple Leaf lounge in Toronto very comfortable, US Airways lounge (which star alliance passengers can access) in Phoenix not as good by comparison - less food and you have to pay for alcoholic drinks.

AIR CANADA review :  26 March 2009 : by M Kroeker  (Canada)

YWG-YEG via YYC on CR7. Flight attendants great, flight wasn't full so I was able to change seats to 12D with no seat in front of me and the lots of leg room. IFE great, only thing that annoys me are the commercials that can't be fast forwarded through. On the return was in Business, YEG-YWG via YYC. Flight attendants superb, pre-departure drinks, quick 28 min flight to YYC and then on to YWG. Same service, cold meal, which tasted pretty good. Wine was kept full till landing. I had 2 big carry-on items and both were stowed in the closet which was nice. Priority bags arrived first, got ahead of the crowd at the rental counter.

AIR CANADA review :  21 March 2009 : by P Aldana  (Canada)

I fly on Air Canada frequently, an elite passenger - a completely meaningless designation. As a person who works for a small company that can never afford even full economy fares it is virtually impossible to ever get up-graded despite accumulating many, many miles and stacks of useless upgrade certificates. I am also in need of gluten free meals. Bad though AC food is the gluten free meals are truly disgusting. On one first class flight from Japan - paid for by my hosts - the steward agreed that my boiled white fish and boiled white rice was disgusting. On a recent flight from Lima I was given three apples for dinner. In flight staff are often great, happy to agree that AC has become a nightmare, but the ground staff has been trained and abused to the point that they hate their passengers. And there is never a manager in sight when flights are canceled (every day) out of La Guardia or because of snow. And how about those fuel surcharges now that oil prices have dropped through the floor? But if you are Canadian and don't want to have to fly to the US via Atlanta or Chicago you are stuck with Air Canada. No wonder Canadians are united in one thing - our loathing for our flagship airline.

AIR CANADA review :  20 March 2009 : by W van der Merwe  (Belgium)

Paris to Toronto return. Going to Toronto was ok, but not great. Some of our luggage was missing when we got to Toronto. Coming back to Paris though was a nightmare. We traveled with our 3 month old baby. We had the only baby on board and were not given a bulkhead seat. On asking if it was possible to change seats, we were told that we just had to live with it. We would just have to hold the baby all the way. We were also told that bulkhead seats cost extra, as if it was our fault. This really upset me because we tried repeatedly to try and organize a bulkhead seat days before we left with no success. The people in the bulkhead seat telling us that they had booked their bulkhead seats six months in advance, and thus would not give up their seats, did not help either. The trip just went downhill from there.