Air Canada Customer Reviews and Air Canada Passenger Trip Reports

YYZ to LHR in J class.  I haven't generally compared AC very favourably to BA which I use a lot. However, this flight was  excellent. Food and wine selection and cabin service were outstanding. Bed a little narrow and the IFE does not offer the range of options that BA does. That said, Air Canada has risen in my estimation and is superior to other North American carriers.

London to Halifax - o/w in coach and return in Executive First. Easy check-in at Heathrow as an Elite member at the business check in, but a very average experience in the club lounge (run by SAS) No presence in coach by cabin crew on boarding though thankfully the flight was not full. On time departure and early arrival in Halifax were the best things about the flight. Lunch was adequate with a hot wrap as a snack before landing. However, service was woefully slow with the combined bar and meal service almost an hour into the flight. It transpires that there are 6 crew on the flight in total (legal minimum) 4 in coach and 2 in Executive First, though on boarding 4 were needed in the front section. The return flight was full in both classes. Friendly staff though scruffy male crew but a very fragmented service with not everyone in club having coats taken / drinks served. Poor cabin secure with half of the passengers still having empty glasses not cleared away. A 23.45 takeoff does place Air Canada in a difficult position regarding service after takeoff. However, in club - a cookie and ice cream is not adequate for people who haven't eaten. A slow service for this offering with it being served 45 mins after takeoff. Breakfast was ok though again slow with only two cabin members serving the cabin. An on time departure and early arrival into Heathrow were the highlights of the return journey. Overall - it could be a lot better with a little effort and the right number of crew in both classes.

Booked for a flight AC509 from Toronto to Chicago on 21 Sep (departure 16.20hrs), to connect with other flights all the way to Perth in Australia (2.5 hours transfer time for Chicago connecting flights). Got to the departure gate on time, the boarding time approached but no Air Canada staff at the gate to advise waiting passengers. No announcement of delay. I got concerned, and heard some passengers talking about a delay, so checked the departures screen to see the departure was changed to 17.30 hrs and now at a different gate. Went to new gate, waited, still no information on delay. Came to know from other passengers (but not from Air Canada staff) that our flight was held up to wait for other passengers from a Montreal-Chicago flight that was diverted to Toronto due to engine problems. Then advised departure was delayed to 18.00 hrs. We finally took off around 18.37 hours. Missed the connecting flight from Chicago to LA and Australia, had to book an overnight hotel and resume travel the next day. I was not impressed with the lack of information or announcements fro this flight. If flights are going to be late, at least keep passengers informed.

LHR-YYZ-SFO. Online check-in was down but there was no queue whatsoever at Heathrow and so it was easy to drop my bags and get my boarding pass for my first flight, system still wouldn't print a pass for flight #2. The lounge at T3 Heathrow is shared with SAS and could do with a refurb - very busy. The first flight is a tale of two halves: fantastic food (especially the warm scone with clotted cream and jam), great AVOD and a seat that is truly lie flat, but the crew could not have cared less. On an 8 hour flight, you expect some interaction, but there was absolutely none - unless you call the flight attendant walking through the cabin with a bunch of tablecloths, shouting 'tables out' to us all, as an attempt at breaking the ice. Nevertheless, I felt rested upon arrival at Toronto. I had thought that clearing US immigration at Toronto would be an advantage, but after endless queuing I changed my mind. A refreshing shower in the lovely Maple Leaf lounge in the Transborder section of the airport was very welcome. Second flight was fine - it was getting late and I was tired. Food and drink were both good. On time departures and arrivals for both flights.

YYZ-LAS-YYZ Business Class. Outbound flight forty minutes late as is usual with Air Canada. Service was perfunctory at best. Confusion as to where menus were placed resulted in verbal recital of items by staff. Meat, fish or pasta. Food drowned in salt and inedible. Poor and cheap selection of wines. Uncomfortable seat for sleeping. Inbound even worse. Flight late again with tired disengaged cabin staff on turnaround. Identical menu to inbound and just as inedible. Everything late and below grade. Never again.

Flew Vancouver to New York on flight AC548 and had no problems whatsoever. Flight departed on time and service very efficient, friendly and food and drink plentiful. Would not hesitate to fly Air Canada again.

We flew outbound Windsor-Toronto-Vancouver. The flight left and arrived on time. The onboard entertainment was nothing to write home about if you were a classical music fan. When I was told I had to buy the earphones I declined but the attendant gave them to me anyway. For some reason we couldn't get our national news service on this and our return flights. Overall, it was a good experience. We flew back Vancouver-Edmonton-Toronto-Windsor and the pattern was repeated (except for the earphones).

Toronto - Dublin, then return from Belfast (with British Airways) through London Heathrow back to Toronto. Flight from Toronto to Dublin. I paid an extra $300 ($150 each) for what they deem "Premium Economy". The cabin was poorly lit, there was a terrible smell, everything was dirty and the seats - they are not Premium Economy! My spouse needs a special meal but when they finally started serving dinner, there was no meal for her. When I asked whether there was anything else they could offer, the response I received was "I don't have time for this right now". On our way back, we missed our connection in London as check-in was closed but it was Air Canada who booked the tickets! If there were not enough time to make the connection why did they book us on those flight. The people at the desks were rude, we eventually got booked on a flight to St Johns with a connection to Toronto. Miserable flights both of them, again no special meal for my spouse again as all the "information had not been transferred over to the new flights".

My husband and I were to fly 891 from Rome to Toronto on September 14th on the second leg of a round trip ticket. The aircraft returned to Fiumicino airport shortly after takeoff owing to mechanical problems. We were kept in our seats for approximately one hour then were told we would have to deplane taking all personal belongings and proceed to the Hilton hotel. We were told the flight would be leaving the following morning "between 8 and 9 am". We had to go through customs again, then we were forced to stand for nearly two hours to retrieve our luggage, then walk approximately 25 minutes to reach the hotel, during which time there was not one AC representative in sight to provide information or assistance. We had been told passengers would be advised of our flight status. Advice consisted of a hand written notice board in the hotel lobby. We printed new boarding passes with the help of a hotel representative. Despite our suspicion that the flight would not leave as announced, we asked for a wake up call for 4am and when we appeared in the lobby to proceed to airport, on foot again, for the 5.30 am check in, sure enough the flight was now to be at noon with a 10.30 am check in. So much for being kept informed. By the way, the noon flight left well after 1pm. AC did do the bare minimum it was required to do but the passengers felt, and were completely abandoned by AC. When we returned home we found emails from AC advising of the flight changes and offering a promotion code for a future flight.

Narita to Vancouver. On Time. Staff friendly and keen to please, although not to the same extent as staff on the Asian flights I have recently taken. IFE not really interesting. Food good. Good flight.

I took AC from San Fran to Shanghai and had a stopover in Vancouver. Apart from the 2-hour delay in Vancouver everything else was fine. Their on-board entertainment system was pretty good loaded with plenty of new movies. I fly quite frequently between North America and Asia and I personally think AC has made some improvements over the past decade and is now competing with American-based airlines on these routes. Thought it is still not as good as Singapore airlines or Cathay Pacific on Asian routes, it is definitely worth flying if you can get a reasonably-priced ticket. I paid USD960 in June, 2012 for an E-class round-trip ticket with both departure and arrival date in September, 2012.

LAS to YVR, YYC to LAS. Executive class. Flights on time, planes comfortable and food and entertainment system fantastic. Great flight experience.

Tampa to Toronto and Toronto to Heathrow. Tampa to Toronto off the ground on time and surprised to see individual seat back entertainment screens for such a short flight, however unable to use them as you needed 3 Canadian dollars to purchase ear phones, I had a pocket full of American dollars but they would not accept them onboard or accept payment by card? Easy transition through Toronto airport boarded flight to UK but delayed due to passenger having to be removed from flight and then the bag hunt in the hold. Constant updates from the cockpit once airborne on our UK arrival time which was good and informative. We were in "Cattle" class so didn't expect too much from the flight attendants during the flight. Which was just as well as they didn't seem to be bothered with anyone down the back end seems they focus on business class and above me thinks!

We had travel to Vancouver from Boston last month. During transition in Toronto, the flight delayed for 9 hours! First, they told us that the aircraft was over booked, and they can't find people to pull the aircraft from the other side of the airport to the gate. After about 3 hour delay, the aircraft was pulled over, and all passengers are on board and ready to go. Then we were told that the aircraft were having mechanic problem and the we all have to get off the plane. By the time we get to another plane and ready to go, it was 9 hours delayed.

Fight from Los Angeles to Toronto and return trip. Rude customer service during check in. Prepaid meals for my family not provided until attendants were informed by me. The prepaid meals consisted of junk food snacks, which were not eaten and stuffed in the seat pockets. Horrible and unacceptable. Restrooms a health hazard. Flight at least an hour delay at the gate due to shared swing gate. Air Canada will not see me again.

Round-trip Flight from Toronto to Barcelona. The equipment was a very old, shabby, Boeing 767-300. From the moment the central entertainment system was switched on, the "Attendant Call Signal" immediately above our heads started chiming. It "pinged" several times per minute! And often in staccato bursts lasting 10 seconds or more. It continued to do so, throughout the 7.5 hour flight. The flight attendants seemed unconcerned and initially argued that a passenger must be inadvertently pressing his/her call button. Finally, when faced with some half-dozen or more irate passengers, they accepted that this was perhaps not the case, but were said that they were unable to switch it of. There were no alternative empty seats on the plane. Consequently, we sat there (Row 32F,33F) throughout the flight, with a movie projected onto the bulkhead 3 feet in front of my face in Row 32, with a bell constantly pinging away over our heads. This was a transatlantic, overnight flight, but the chance of sleeping was rendered totally impossible. Imagine our horror when boarding our return flight two weeks later (AC 815, 8/8/12), we found that we had not only the same plane, but had been allocated the same row (32D)! And, yes, as soon as the entertainment started up, the Attendant Call signal started chiming again, just like before! Fortunately, on this occasion, about two hours into the flight, the much more concerned and responsive Lead Attendant finally managed to "re-set" the system and cancel the call signal.

We travelled to Vancouver for our 50th anniversary, our trip of a lifetime. Our flight was fine but the food was very poor. The flight back was more than an hour late leaving from Vancouver. We were served dinner after 1am, that was also inedible as was a doorstep of a sandwich which was served later. A small snack and a hot drink would have been better when all most people wanted was to get some sleep. There was not even a cup of tea or coffee offered after the meal. Water was offered a few times during the night. Our first hot drink was given to us with breakfast just before landing.

Round trip from St. Louis through Toronto to London. All flights were late between an hour and a half and more than two hours. On the flight back we missed the connection to St. Louis, because the flight from London was more than two hours late and for some reason we had to go trough customs! The agents at the airport were very rude and pretended that we were invisible for more than half an hour. I was worried that we were going to miss our connection in Chicago (we were re-ticketed to St. Louis trough Chicago) because the flight to Chicago was already an hour late. On the way to London one of the suitcases did not make it on time. The seats were very uncomfortable. The flight from Chicago to St. Louis had more leg room than the overseas flight to and from London. The food was awful - especially on the way to Europe. Never again.

Vancouver - London Heathrow, B777-300, Business. Excellent. Flight was flawless from start to finish - easy boarding - greeted with a smile and a champagne and international papers. Delicious meals and plentiful beverages. Excellent in-flight entertainment system. Attendants were some of the best I can remember in the last couple of years. Overall excellent service.

Just travelled from Toronto to Vancouver. Then cruised to Seward Alaska. Then Flew back from Anchorage to Vancouver and then back to Toronto. The whole trip was a pleasant experience. The check-in agents were pleasant and smiling. The on board personnel greeted us with a warm hello and smile. Service was prompt. The food quality is still a problem and thus we tend not to purchase the food offered on board. My wife and I found that the attitude overall has greatly improved and we look forward to our next trip.

CDG to YUL. Long-haul on Air Canada is not what it used to be, and the B777 fleet is showing its age. I planned to work on this flight using my laptop, but the power outlets in my row were not working, and the staff could not re-seat me. So I lost hours of productive time.

Flight 214 from Vancouver to Calgary- August 25/12. There was a problem with finding proper luggage space for our 2 bags. All the bins were filled in the area where we sat, and the only other space available was several seats forward. This was very unacceptable. Some passengers had luggage that needed to be checked in, but still were allowed to bring these oversized bags onboard. We ended up having to store our bags by our feet, and this was certainly unacceptable to say the least. Why is the rule about luggage not enforced? It is as though Air Canada turns a blind eye to the reality of the situation.

Sydney Australia to Vancouver. Plane delayed one hour leaving. Staff on board for the 14 hour flight were rude, unhelpful and treated passengers like cattle. I went hungry for most of the flight, with lunch within an hour of leaving then nothing but a small ham roll for the next 11 hours. When I asked at the end of service if there might be a spare roll, was firmly told one per passenger was the quota. I've got the 15.5 hour return flight coming up - and dreading it. Never again!

YVR-YOW: Embraer E90. Seats were uncomfortable, quite hard and difficult to sleep. Head rest was also very hard. My neck hurt after 2-3 hours in flight. No complimentary meal service. For a 5 hour flight-this is completely unacceptable. Cabin crew did serve drinks shortly after takeoff, but afterwards, they were too busy talking to each other. Didn't care about the passengers at all. Too busy chatting to even serve me a glass of water. Completely mediocre service. Cabin too noisy to sleep. Quite a disappointment. Only 1 toilet for 85+ economy class passengers. A huge step down from European and Asian airlines.

Chicago-Toronto, Toronto-Chicago, Toronto-Houston. Of the 3 short haul flights mentioned, not one was on time. The delays have ranged from a minimum of 1 hour to a maximum of 2.5 hours. Even though the flights were international, no food was offered (except the option to buy overpriced chips and stale sandwiches). Seats, entertainment options and service all reflect a budget airline, except Air Canada does not offer budget prices. Most flight attendants treat passengers with indifference or as a nuisance. Occasionally there is a friendly one.

BCN-YYZ-Chicago roundtrip in economy class. Flight sat on the tarmac for six hours while they fixed a mechanical issue. They announced the flight was delayed and we would be leaving the following morning. No Air Canada ground crew to explain to us that we would have to get our bags, clear customs, and then wait to be re-ticketed on the same flight the following morning. Only two employees at the desk to rebook 250 passengers. It took 6 total hours of waiting to finally get our bags and get re-ticketed. Air Canada provided meal and hotel vouchers. Had to return to the airport by 6 am, we were told AC employees would be there to help book us through to our final destinations. They arrived at 6.45. Waited in line 3 hours. When we arrive at the counter, we are told we can only be confirmed on a flight to Montreal. In Montreal, we would have to deplane, get our bags, find an AC agent, and find our own way to Chicago. Flight is delayed that day until 2 pm, it is then cancelled. We now have to spend another night. Air Canada then tells us it isn't their responsibility to rebook us and instead we must proceed to the Lufthansa desk. AC agents are rude and hostile. Awful customer service. After waiting in line 4 hours with Lufthansa, we are booked on a flight home. We will never, ever fly Air Canada again.

London to Calgary, Vancouver to London, Economy. Check in at all airports we fine, pleasant and efficient ground staff at all airports. But that was as good as it got, very disappointed with Air Canada, was expecting more for the £1000 each we paid. Aircraft was ok, 777-300, leg room was fine but pitch in the 'reclined' position, awful. The seat only went back a couple inch's, almost impossible to sleep. This was made worse by the fact that that the lights on the port side of the aircraft would not go out. On asking the attendant to turn out the lights I received a very stern "they won't go out, some kind of glitch"! It must have been the same aircraft on both legs, as we had the same problem back to London. In general the flight attendants were ok. Not the most friendly but efficient. The in-flight entertainment system was not fantastic really. The films, just about up-to date, but then there were problems with the sound on the best movies. The food - the dinners were just about edible, where we were offered one alcoholic drink. That was it. The "breakfast" was a waste of time - yoghurt and a muffin, not what you expect from a national carrier. Overall, very disappointed.

YOW-YUL-BRU (round trip). Getting good service is a game of roulette. On the departing trip we had okay service, but they don't handle small kids and minors well. On the way back though we had exceptional service, though this is rare. You can also sometimes count on waiting an hour for baggage. Other than that the flight went well, and the food was okay. However halfway through the flight half of the TV's cut out (this is not an isolated incident as it did happen to me before). Overall an okay trip.

YUL-FCO, in business. Check-in was good, with a polite and interested agent. Unfortunately, AC still doesn't provide enough staff at its desks so there is a wait during peak travel times. Stopped in at the international departures MLL and realized that I would be better off walking around. The lounge was crowded with no food and nowhere to sit. Boarding was on time and cabin was 1/2 full. which made it easier for the crew to give decent service. Dinner service was efficient and FAs did their jobs although lacked the human touch. Meal probably started out as appetizing, but by the time it ended up in front of me, the beef was over cooked, and dried out, and the vegetables wilted. Wine quality was better than previous flights. Light continental breakfast with emphasis on fruit was a welcome change. Overall though, AC catering is still uninspiring and not of particularly high quality by the time it is served to the clients. No availability of mid flight snacks, unlike other airlines. AC seat pods and IFE are showing their age and are slowly being outclassed by the new seat products being introduced by AC's long haul route competitors. IFE selection adequate, but the lack of news or a better quality/more informative map system is annoying. Overall, the flight was much better than my last long haul on AC and the staff attitude has certainly improved. Limited commentary from the flight deck and from cabin crew which was greatly appreciated as it was a night flight and I wanted to sleep.

PVG-YYZ-EWR EWR-YVR-PVG round trip, economy class. Flight out was delayed due to typhoon, but AC sent me multiple emails and made multiple calls to keep me updated on the latest changes to check-in times. Missed my connection in Toronto due to the delay, but AC put me on the first flight out the next morning. Called customer service with some questions and they were informative and polite. On the return flight I had a 1 hr 3 min layover in Vancouver and my baggage didn't make it onto the plane, but AC put it on the next Star Alliance flight out to Shanghai, and I received it just a few hours after I got home. Seats were wider than I'm used to on intercontinental flights, seat cushions nice and thick, leg room average. My only complaint is the food: small portions and truly unappealing presentation and taste. Seat comfort takes precedence for these long international flights though. Would fly again.

Flight from Toronto to Sydney. The seats are in the herringbone format ie back to window which gives all direct access to the aisle. The seats are comfortable in upright, reclining and fully flat formats with reasonable amount of places to store various articles while traveling. The seats appear to have issues with faults. Mine had no power or personal lights that worked. Across the aisle a fellow traveler had to be moved as video did not work. Service is adequate but not overly friendly and meals served in a hurry more than leisurely courses. One problem to note is seat row 8 is a noisy location. Right by the galley and toilets. Staff leave the curtains open all night and spend a lot of time conversing aside from the usual sound of food preparation. Avoid this seat row if possible. Overall for a good experience on a very long flight but not at the standard of Asian airlines.

Flew YUL-YHZ then YHZ-YYT return. Only one of three flights was on time, first flight to Halifax late because of thunderstorm in Montreal then landed in fog. AVOD excellent, service fine. 2nd flight to St Johns late without explanation, seating and service ok. Flight back from St Johns fine. Overall Air Canada seems to have a large number of delayed flights and customer service especially on ground seems to be lacking.

TLV-ORD via YYZ. Boarding late due to late arrival of aircraft from Toronto. Staff was very polite and asked all passengers to co-operate to avoid losing slot and avoiding length tarmac delay in Ben-Gurion airport. We departed at 2 pm instead of 1.10 pm. B767, well kept with personal on demand entertainment system. Quite comfortable, well kept, very nice decor for cabin interior. Cabin crew friendly, helpful. Catering was Gluten Free for me, reasonable, my son enjoyed his child meal. Our lights got stuck, and could not be turned off. The purser gave us business class amenity kit, so we could use the eye shades and my son fell asleep. Connection in Toronto, painless, as you clear us immigration and go through security screening before going to the gate to Chicago. Chicago flight was OK, the embraer jet had personal entertainment system as well as beverage service. My son spilt his drink over the seat and the flight attendant replaced the seat base for him with another seat. Very nice gesture. Will not hesitate to fly Air Canada again.

HKG-YYZ in J class. Excellent service by cabin crew, especially considering they had to serve the entire first meal within an hour before hitting the typhoon hovering over Japan. Meal quality, especially the appetizer was bad when compared to other flights I have had with AC in the past. IFE selection was mediocre and only had to be rebooted once. However, service from cabin crew made up for any shortcomings. They were friendly and efficient. Someone was around serving during the entire flight - didn't have to call anyone for top ups or snacks. Overall, an excellent flight. Highly recommend AC in biz class.

Supposed to leave on flight 113 from Ottawa to Calgary on July 14, 2012. It first arrives from St. John's, NFLD. Those passengers were told there were problems with the oxygen. Then the delays. It will be 2 hours before scheduled to leave Ottawa for Calgary. Then we are told another hour late leaving. In the meantime, off comes the luggage - not a good sign. We are then told they have to switch planes. If we prefer, we could choose alternate plans and advised to walk to the AC customer service desk and speak to an agent. Customer service - what a joke. Finally we are on the new plane and a flight attendant tells us she has to leave the plane to retrieve her log book that she forgot on another plane. After this delay, we head to Calgary. The flight attendants that worked the back end never cracked a smile the entire 4 hour flight. Once at the luggage carousel, an Air Canada rep came over and told the entire plane load of passengers that none of our luggage was placed on the plane in Ottawa. Told it would be on the next flight from Ottawa at 16.22. We only took this airline because of the time and seat sale. Wasn't worth the stress.

My kids were returning from Japan through Toronto to Chicago. Delayed departure twice, claiming bad weather, although other airlines were leaving - eventually cancelled the flight. First flight they could book them on was next day at 4.20pm. That ended up being overbooked so booked them for next day on United at 7.29am. When they arrived, told there was only one reserved seat. Bumped again to fly American Airlines at 9.05am. Two days in Toronto for a one hour flight to Chicago is unacceptable. Their service is below par and unacceptable. Saving a couple bucks on your airfare does not pay for extended stays, hotels, extra food, wasted time waiting in line.

YYZ-CPH on 763 and FRA-YYC on 333. YYZ-CPH uneventful flight, cheerful crew, good food. FRA-YYC excellent flight - multilingual staff. The cabin was clean, excellent food, and they are generous with the drinks! Cabin crew took pity on me since I was seated next to the toilets and gave me extra ice-cream and an extra drink. Even though it was a small token it was appreciated after a long flight (having connected already earlier). While walking to stretch my legs I had a short discussion at the back of the aircraft with some of the crew and they were funny and pleasant. Far better than the other North American alternatives to and from Europe.

I fly weekly on Air Canada. I am pleased with the number of airports that Air Canada flies to. My issues with them are the lack of services, the help line number that is printed on every ticket is useless while travelling, the wait times are usually too long for the help desk to be of any use. The help counters, also, have too long a lineup to be of much help if you are in a hurry. Another issue that I see on a weekly basis is that of overbooking their flights, it seems that they have a policy of selling more seats than they have available. Air Canada employees also seem to have an annoying habit of disappearing from the departure gates before a delay is announced, this in turn puts their customers at the mercy of the help line or the help desk.

Consistently poor service from a mediocre airline. Customer service is what lets this airline down. The equipment is always modern/clean, and the entertainment system is one of the best in North America. Looking at the service in general however, leaves you frustrated. The baggage handling is appalling, but one gets that from almost any North American carrier. What makes this a miserable carrier are its flight attendants. These people are consistently the most unfriendly and unhelpful in the business. Of course not all attendants working there are bad, but in my experiences with flying this airline, the service level has been falling with each passing year. It just ruins the experience.

You have to pay for everything. I flew from Montreal to Los Angeles, June 2012. Paid $600 tickets, plus 2 x $25 baggage fee. Served free tea, coffee and juices only, you had to purchase food. Yet, they make you buy headphones $3 to watch movies/listen to music. This is outrageous, 6 hrs flight, $600 tickets and no food included. You fly Montreal - Paris and get a meal. On the top of that flight attendants are not polite or helpful.

Arrived at the airport in Orlando on a return flight. Even though flight was booked and prepaid, we somehow ended up on standby. We eventually were allowed on the plane but family of 4 include 2 small children (3 and 4) were seated apart (including the 2 children). Obviously this was not acceptable so we ended up keeping the 3 year old on our lap for the entire flight home. As a kicker, they had the nerve to sit someone else in the seat that we vacated. Worst Airline I've ever flown from a service perspective.

Flew HKG to YVR Aug 12, 2012. Boeing 777-300ER business class. Typical herringbone business class product, a comfortable seat in general. Difficult to chat with travel companions though with this configuration; you're basically travelling alone. Food and catering was satisfactory at best; catering for business class sub par as compared to other Asian carriers serving the same region such as CX, SQ or Korean despite departing the same airports. In fact my subsequent Air Canada J class flight from YVR to YEG had a better tasting chicken skewer than my long haul dinner. IFE needs more variety as I had just flown over to Asia ten days earlier via AC and was encountering the same entertainment selections; some airlines have different play list depending on the direction of travel. Entire flight crew definitely experienced (metaphor for older) and perhaps a bit less than enthusiastic.

I flew YVR to INC on Aug 2 on 767. Flight was very pleasant. First time on AC business class long haul. Herringbone configuration was difficult as I was travelling with my mother. Difficult to communicate with her over the barricade as we were separated due to the 1-2 business seating configuration on the 767. Seat selection is so important when travelling on a herringbone business class seating. Plan ahead! Service was attentive and friendly, good service co-ordinator, food was satisfactory. IFE was good. Flight was very smooth overall.

Bought two tickets for PHX-YYZ-YUL, one for myself and one for my 4 month-old son. When we showed up at PHX, with plenty of time to spare, our seats were not together and they were not the preferred seats I had paid for. Worse, they could not change them for the second flight until I landed in YYZ. I stood at the gate for 20 minutes while they called up passengers and begged them to switch for me. In YYZ, after carrying a 4 month old baby and luggage on my own through the airport, through customs and security again, I finally reached the gate. The gate agent told me to sit down and wait, I waited 20 minutes while he chatted with his colleagues. Finally, he called me and asked why I needed a seat for my infant. I told him I had purchased 2 seats, he told me it was my fault for making a last-minute reservation. I showed him the reservation made a month prior, he complained and moaned, and sent me back to sit down and wait to be called. When we were called again, we had seats that were together - an aisle and middle seat. I have a car seat to install, and a car seat can only be installed in the window seat as to not block passengers in case of an emergency. The window seat I paid for and reserved a month prior, no less. At this point, I was told that it was not the gate agent's problem, the plane was full and nothing could be done, I would have to wait for the next flight. I've flown PHX-YUL route dozens of time and this was the first and last time with Air Canada.

Flight from Guarulhos (Brazil) to Toronto. Aircraft was good, had some good legroom, and good food. The flight attendants were ok - nothing exceptional. Clean bathrooms. Good entertainment system.

YWG-YYC and then AC8303 YYC-SEA.  Quite impressed with the inflight services. Ground staff at YWG were helpful when informed that our bookings from UA to connect AC had been missed.  Again, check-in staff at YYC was very polite and attentive. In-flight services and atmosphere were OK for North American airline standards. Check-in reminders via e-mails are also helpful.

YYZ-MCO afternoon flight on A321, one of the best short-haul flights I've had in recent years. Aircraft seemed well-kept, seats offer decent legroom and the personal IFE should serve as an example for other airlines, offering on-demand movies and audio, plus a USB port for charging. There is only food for purchase on the 2.5 hr flight, but non-alcoholic drinks are provided on multiple occasions. The flight left Toronto delayed 60 minutes due to weather and waiting for transit passengers, but we arrived to Orlando with only a slight delay. A good experience overall.

Experienced a horrendous delay and bad customer service from YVR-HKG. Plane arrived late from Hong Kong due to a typhoon, but when I arrived early for my 10am flight to check-in, staff at Priority Check-in were surprised I showed up. They assumed all passengers knew of the 13.5hr flight delay. No manager was around, and I was in danger of missing a connecting flight to Singapore (which I did in the end). A lacklustre ticketing agent re-routed me to Vancouver, supposedly to catch the Vancouver-Hong Kong flight, but that was delayed as well! Mistake after mistake and no manager around to handle my grievances. Customer service counters at both Toronto and Vancouver airports are manned by staff who hardly smile, and treat my problems in a nonchalant manner. Only staff at the Maple Leaf Lounge were more helpful (it was them who caught the fact that I was re-routed to another delayed flight). I could have spent 5 hours resting in Toronto and 6 hours shopping at a Mall! I'm an Elite member, and the only saving grace was an upgrade to Executive class which was warranted anyway because so many people decided to change their plans and the business class was half-full.

I flew from Toronto to Calgary today. I purchased tickets 6 months ago in Australia and was told I could not book a window seat but if I went airport at least 2 hours before the flight I should get a window seat. Went to Toronto airport 2.5 hours before the flight and was told seats would be allocated at the gate. However, at the gate then told all window seats were taken and we were put in the seats at the back of the plane. After take off there was a high pitch whistle noise from the air conditioning, the hostess said she could do nothing about it, I was lucky that I had some earplugs in my carry on, but it meant I could not talk to my wife on the flight so sat in silence for the 3 hour flight. We did get a cup of juice and a cup of coffee, I think they could at least provide a biscuit with it. Then to top it off they left our luggage in Toronto, but they did get it to the hotel about 9 hours later. Air Canada never again.

Coming home From Norway, I flew Lufthansa to Frankfurt, and was supposed to fly from Frankfurt to Montreal on a 777-300ER. Boarding was a little slow. As the plane backed out, that is when the trouble began. They taxied to an-out-of-the-way gate and started working on it. They ordered everyone off the plane and to take personal belongings with them. They ordered us all meals at a restaurant in the airport, and said rescheduled departure was 6.50 pm (originally 9.00 am). They still hadn't fixed so rescheduled to 8 am next day. They got us a hotel room, and free meals. I admire the staff and crew for doing that for 300 people. Departed on time the next day, I liked the wide selection of videos to watch. I did miss our final flight so instead of taking one flight home, we had to take two. The other two flights the crew were friendly.

YVR to Inchon. On time, staff attentive. Food and AVOD good. Similar to my recent AC flights, quite satisfactory.

YYZ to DUB in Economy. The only positive thing to say about the trip was that we arrived on time. Transfer process in Toronto from the US is strange requiring an immigration form and an encounter with a sad individual from the Canadian BSA despite being in transit. The AC 767 was a 20yr old museum piece and should have been retired long ago - as indeed should the cabin staff. The 767 had the original old single screens - even in Business - and original lumpy seating. The old equipment could have been offset by good inflight service and meals, but the crew did want not the inconvenience of dealing with the paying punters. The food was worse than United, and that's some criticism.

We really enjoyed our trip in J class from YOW-YYZ-CUN return. Service was great. Food and beverages were excellent. The only negative I have is our luggage came last on 3 out of 4 legs even though they were tagged Priority - this should not happen!

Montreal to Los Angeles. AC actually made the service from US airlines look good. The check in process is a disaster, they force everyone to the machines. Unfortunately, the passport scanners and overall system don't work reliably, which results in substantial wasted time, especially when trying to check in a group of 5 on an international flight. The machine was happy to charge our credit card for checked baggage but did not issue any boarding passes because it could not read all passports. Staff were not only not helpful, they were actually hostile when we complained about the machines. Of course, the flight was late. On board service was essentially non-existent. They charge for just about everything. Perhaps we have been spoiled by living the past few years in Asia.

HKG-YYZ. The plane (777-200) is nice and comfortable. The cabin crew were attentive and friendly. I left my iPhone on the seat on the plane and only realized it after getting close to Hong Kong immigration, so made my way to the Air Canada ticket desk, less than 20 minutes later I had my phone back. There are a few drawbacks to the service that bother me. Whatever happened to the hot towels that used to come out to help refresh yourself after sleeping or before a meal? They have got to get rid of those horrible instant noodles that form part of the snack halfway through the flight. The sandwich is fine but the noodles are terrible. For inflight entertainment the games never seem to work, and the news wasn't available either. How hard is it to get these things functioning? I'll fly with Air Canada because they have comparable prices to other airlines, I can get a direct flight with them, and I know I'll arrive safely at my destination but some aspects of the service need fixing.

Calgary to Grand Cayman via Toronto. Excellent service, food and entertainment. Connection times very convenient. Red eye flight from Calgary, flight crew very accommodating as most passengers sleeping, but others are connecting to other flights in Toronto and are staying awake so food and drinks constantly available. Very pleasant experience all around.

Flew from Toronto to Holguin and back on Air Canada Executive class. Both flights were on time, return flight arrived half an hour early in Toronto. Food service good, choice between 3 meals, good red wine, very friendly staff. Very good trip, second in two years, this is for us the right way to start a good vacation.

YWG-YUL-BRU-BCN-YYZ-YWG. Every flight of this trip was good except one. My expectations were met on all but the BCN-YYZ flight. First off, they left 25 minutes late. Than my bag took 20 minutes to collect. Security wasn't busy but my line seemed to have incompetent trainees which took another 15 minutes. A 1 hour 20 minute connection now turned into about a 20 minute connection. The flight itself was also a disaster. Right off the hop they were using an old interior 767. Why would they use that for an 8 hour flight, beats me. Than the 1990's style entertainment system malfunctioned. My mother who has celiac disease didn't get her special meal. Will not be flying AC internationally anymore. Unfortunately YWG doesn't have much choice.

CDG-YYZ in J class 22 July. Plane clean, in good working order. Crew were pleasant and attentive throughout. Food choices nice, well-presented and tasty. On time arrival, bags out in short order. Nice trip.

First time flying Air Canada and was not impressed. Flew HKG-YVR-YYZ-HKG round-trip. Scheduling of the HKG-YVR flight was ideal however not all crew onboard were helpful and approachable. YVR-YYZ flight was good although no food was provided. However, there were many food options available onboard and at the airport. YYZ-HKG crew were great especially with a sick passenger onboard. Overall, the food was not enjoyable.

YTZ-YUL-and used Elite points to upgrade to Bus class to CDG. Adequate service in Bus class but IFE did not work in certain sections causing audible anger and frustration to premium paying passengers. Returned in economy from BRU-YUL-YTZ and fair service and just edible food. Hit a terrible storm from YUL to YTZ on approach disabling the pilot to land and having to go up again and circling over lake Ontario for seventy five minutes waiting for storm to move on. No calming announcements or apologies from flight deck other than reports on how long we would have to circle. Bad customer service.

YWG-YVR return in Y. Flight left a little late due to some computer issues but crew was professional and gave updates frequently. FA's were very pleasant and cheerful. Inflight service was prompt with frequent water runs. The return was good, connected in YYC and was delayed due to late arrival of the aircraft. Understandable as it was the last flight out that night back to YWG. Again single FA working the cabin was cheerful and had a great attitude. Pleasant flights overall, slight delays but nothing that a few drinks couldn't fix.

Flew Toronto-Copenhagen, I continued by other Star Alliance partners (mostly Lufthansa) but my partner enjoyed the return trip to Vancouver from London. Main issue was truly dreadful vegetarian food - they offer only one meal for all options and it's been the same meal since at least 2008. Plus I have almost never had a long flight series where most of the entertainment systems worked.

YYZ to PEK. On a 777-300ER. This flight was by far one of the better flights I was on. The seats were excellent and I managed to have a good night's rest on the plane without a hitch. The staff on this flight were also adequate and nice. Food was excellent, and the IFE was so-so (only used it for the map because I was listening to music for the whole flight). I thought it would be a nightmare being on this flight due to reviews, but it turns out that they've improved over the years, or its one of a few flights that the service wasn't bad. Return flight NRT-YYZ. I managed to get a seat where no one was sitting next to me. Food on the flight was just as good as the one from YYZ to PEK. Staff were much better this time around and seat comfort was a definite notch better. Again, I didn't really care about the IFE as I had music for the whole flight. All in all, a good trip.

Our flight from Edmonton-Toronto-Rome we were delayed getting into Toronto due to weather and missed the connection to Rome Italy. Because our flight had already left they could not help us, we stood in queues for 5.2 hours to get rebooked after receiving an e-mail saying they could rebook us 3 days later. The last straw was getting a hotel voucher because they could not get us out till the next night after standing for 2 hrs, to get to the hotel and find they have no rooms.

Orlando to Belfast City via Toronto and Heathrow. What a difference a good crew can make - largely smiling, industrious and sympathetic on both legs. The space and brightness of the A330 to London was noticeable and again, the food and beverages were more than adequate. The pompous boarding announcements at Toronto spoiled things a little. Arrived into London 20 minutes early, and then the games began; hopped onto the flight connections bus to T1 and breezed through passport control, only to wait 20 minutes at the BA transfer desk to collect my onward boarding card to Belfast. When my turn came, no record of the booking, no answer from Air Canada on the phone, and no option but to return to T3 for them to sort it out. Eventually got a charming AC employee to escort me to BA at T3 and was given a great seat without asking - in all it took 3 hours to re-negotiate the connections centre and it's various queues, and get to my final boarding gate! From various staff's comments, bmi leaving the Star Alliance has caused frequent ticketing headaches, not all of which are handled well by BA - my trip was originally all Air Canada; this apart, the journey was a vast improvement on my last.

June 23. Arriving 2 hours early we were told our flight from Orlando to Toronto was delayed due to weather and we would miss our Toronto connection to Frankfurt and on to Venice, and likely miss our cruise. "No," there's no other Star Alliance connection to get you there, we were told, advising us to cancel and buy tix on Delta. We did, and as we were paying twice as much for the only available coach seats than we had for biz tix on AC, another passenger noted that weather in Toronto was "79 and sunny." The gate agent miraculously offered tix to Toronto to overnight and fly early to Venice with a razor-thin chance to make the cruise. Ended up flying late night coach on Air France, waiting 12 hours in CDG airport and arriving in Venice in the middle of the night. Out $3,000 extra for coach seats and a rotten beginning to a vacation. And, as others have noted here, no one at AC in Orlando seemed to care.

Flew Air Canada from YYT-YYZ and back. Checked in online the day before, so the airport experience didn't take long at all. Flight left on time. Drinks and snacks were served right after takeoff. Free drinks, as usual (with the exception of alcoholic drinks). Food offered for purchase was a little overpriced, as with the majority of airlines, but was of good quality. I purchased a pizza which was relatively good! The seats are fairly comfortable as well. Legroom was decent. Flight arrived a little early. Return flight was just as good. I'd definitely recommend Air Canada if given the option.

I am never flying with Air Canada again. I flew from Heathrow to Toronto twice (continuing on to Denver), and both time I missed my connection and had to spend the night. On both occasions, most employees were down right mean. Horrible customer service on the ground and in the air. The first time I missed my connection, I waited in line for 6 hours to be re-booked. I thought this was an exception, but a year later when I missed my connection again, the line was the same length. It took the ticketing agents at least 30 minutes to re-book each person. For both occasions, there was no help for passengers getting off trying to make connections. The second time, I could have made my flight (I had 20min), but I was told it was not possible, and they actually refused to let me through. When I finally was re-booked on a flight for the next morning, they didn't even give me a dinner voucher. On the flight to Denver the next morning, they didn't serve snacks. With no breakfast (because they didn't give me a voucher for that either), that just added insult to injury. This is all not to mention the detached and angry employees in the airport. I was trying to get my 50lb bag on the luggage belt, and the male employee standing next to me just watched me struggle instead of helping. Personally, I am never flying on AC again, and definitely never through Toronto. In the future I will pay more money to go on a different airline.

Flew SYD-YVR on AC34 (B777-200LR). Was actually quite impressed with Air Canada, as this was my first time flying with them. Completely full flight. The seat was okay, could have been a little more comfortable. IFE worked fine for the whole flight, although its a little bit annoying to navigate. The crew were extremely friendly and helpful. Very good timing between the meals and beverages. My only complaint was that, no amenities were offered e.g eye mask, toothbrush, toothpaste etc.

Heathrow to Orlando via Toronto. Had to check in at Heathrow, as BA could not provide AC boarding cards at Belfast City. I had selected seats, but was inexplicably changed from my selected aisle seat to a different one, and discovered that the IFE was broken at this seat. FA's serving my side of the aircraft tried to reset it, to no avail. Legroom was more than adequate for me at 5'8", and the food appetising. Drink runs were plentiful. Aside the two pleasant FA's in my aisle, the crews on the longer leg were largely robotic, and did not smile. On the Toronto-Orlando leg, the aircraft power unit was unserviceable and the heat unbearable before pushback, and after landing. To cap it all my bag did not show up until the next day. Potentially a good carrier, spoilt by some surly cabin crew and broken equipment.

Travelled with Air Canada 2 years ago and was reluctant to use again but glad we did, they have improved so much. Pleasant quick check in, flight left on time, good in-flight entertainment however the biggest improvement was the on board food - the best for a long time served by pleasant crew. Travelled from London Heathrow to Toronto, on arrival in Toronto the transit to our flight to USA had also been streamlined - previously it had been a nightmare.

AC continues to have abominable customer service - most notably by its ticketing and gate staff who are indifferent at best. Latest flight from SFO to VCR on 6/20/12 is a case point. We were flying to Montreal and there were two flights leaving from our gate area - one to Vancouver (our scheduled flight) and the other direct to Montreal. We inquired at the gate counter if we could get seats on the direct flight to our destination (leaving minutes after our scheduled flight). The staff member seemed bothered at even considering our request and first said if we had bags checked it would be impossible and that it would cost a $75 per person change fee to do this. We did not have checked bags so we persisted and asked again if seats were available. She then changed her tact and said "well, it's too late to make a change anyway" and that was that. She never did tell us if there were seats available on the direct flight to our destination. To top it all off the AC employee who took our boarding passes as we embarked on our plane insisted we could not bring our carry-on bags with us on the plane despite the fact there was tons of room in the overhead bins and bags at least as big as ours stowed away very easily. He was exceptionally rude in the way he told us we could not bring them on board.

I had been tracking the timeliness of AC flight from Vancouver to Japan. They had been only 50% on time departure for that flights. Sure enough, when I flew AC to Japan on June 9, it was delayed for more than one hour. Then, I flew AC June 21 from Shanghai to Vancouver. AC ticket agent at the Shanghai airport was not friendly and almost rude when I tried to check in, telling me that I had to check in my 2nd small luggage for a fee. No smiles, no thank you. Although flight attendants were quite pleasant, the food served during both flights was the worst among those provided by other airlines that I had been on. No snacks provided during the flight from Vancouver to Japan.

MEX-YYZ-LHR. Toronto bound flight departed on time. On board service on this 4 hour flight was outstanding, and there was personal entertainment for every passenger. Flight to Toronto was oversold, and therefore delayed one hour. Seats were comfortable, and cabin crew very attentive doing frequent water rounds. Unfortunately for me, maps were not working on the long-haul sector. I would like to use Air Canada again!

Nice and friendly flight attendants. However, Air Canada just doesn't seem capable of flying on time. Today, June 29th, the plane took off BRU 1 hour late because it arrived 1 hour late at BRU. Now in Toronto YYZ, waiting and waiting for my connection to Havana (again at least 1 hour delay). How do they manage this?

Return trip from Toronto to Vancouver in economy. Pleasant trip the entire way with clean, comfy planes, service with a smile and great IFE. 767's are a little smaller, but they are being phased out with new 787's on the way. All flights on time, arrived early on the way home. Always prefer to fly A/C.

Due to issues with boarding we were one hour late from Toronto. Information from crew scarce. The seats compensated for the delayed departure. Air Canada has real "lie flat" and in a fully relined position you can get at least a few hours sleep. Entertainment ok but system not as good as other airlines. Old 767 in use for the flight I took.

AC has pretty awful customer service and an increasing amount of hoops and catches to their booking policies. E190 fleet is very comfortable and inflight entertainment is excellent on all flights. Domestic service is typical of North American carriers, but International is above average.

SFO-YYZ-BOG The first leg was on an A321 and the second on a B763. Service and food on both were very good and the flights operated on time. The angled seating on the 763 seemed an odd configuration and while only 3 abreast, seemed to have little privacy - I could see passengers in all the other seats. However, no complaints and found the overall trip to be pleasant.

Flight: In last month. SFO-YVR-NRT with a 4 hour stopover in Vancouver. Both flights on time, uneventful and quick check in at SFO, clean ERJ, very friendly Montreal-based flight attendants. Efficient boarding onto the 777 at Vancouver. Aircraft generally clean, flight attendants friendly, service quick. Food quality definitely suffers compared to Asian or European counterparts, but it was ok. Good selection of international films, but map/airshow did not work during the whole flight. Overall a decent experience.

Flight: In last month. Flew AC34 SYD-YVR-YYZ upgraded to Executive First (with e-upgrade credits). The Exec 1st Suite was spacious, comfortable, and yet offered a good level of privacy. My first choice of main course was not available but the second choice was just as tasty. The a la carte menu was also extensive and prepared to order by the friendly cabin crew. Customs and immigration was smooth and efficient in Vancouver. Flew AC33 YYZ-YVR-YVR in Executive First as well in the same manner. Same fantastic level of service. Highly recommend seat 11K as it offers extra storage space to the left of the seat in the form of a ledge. The flight was delayed but not because of Air Canada's fault (no show passenger and required off loading of luggage). AC definitely deserves more than 3 stars.

Vancouver to Ottawa April 15, 2012. Flight delayed due to union issues and previous flight cancelled. Flight Airbus A320 was clean and every seat filled. I booked my seat in advance and took an aisle seat - passengers at the window were squeezed tight. Entertainment system is quite good although shut down three times on the 5 hour flight. Not a lot of space but adequate for economy. My business class upgrade request was not in the system at all-but biz class was full anyway. Good flight and onboard meal was good value.

What has happened to Air Canada's inflight food services? On recent flights June 6 (flight 106) and June 18 (flight 175) there was no food service for the economy section. On the Itinerary/Receipt, it indicated that there was 'food for purchase on board' for both flights. This was a huge inconvenience for passengers travelling for many hours without meals and with limited snacks on the first flight (flight 106), but nothing but drink service on the second flight. There was no indication that this would occur so that passengers could plan ahead.

We have just finished a 10 month tour of Southeast Asia with over 40 flights with Asian airlines and Air Canada has a long way to go to match those airlines. I am really shocked how our country has gone backwards in terms of service, cost, amenities offered, etc. Going automated has not only put the onus on the customer but reduces employment opportunities. Despite paying ridiculous fees (and taxes), we now have to do more for ourselves. Doing the check-in kiosk isn't bad but doing the luggage tags is a bit much (especially if elderly or disabled). The shocker though was finding all the seats taken (despite showing up 3 hours early) and my husband and I having no choice but to sit apart for a 3 hour flight to Toronto. I asked the attendant why there were limited seats left and she said we could have paid extra to get our seats assigned and that's what most people do? Extra on top of a ridiculously high price? What is wrong with Air Canada?

AC has pretty awful customer service and an increasing amount of hoops and catches to their booking policies. E190 fleet is very comfortable and inflight entertainment is excellent on all flights. Domestic service is typical of North American carriers, but International is above average.

Calgary to Vancouver on E190 as start of eventual journey to Australia. Uneventful flight just over an hour and at only about 50% capacity. Good check in process and relieved that they were able to send our bags direct to Brisbane. E190 very comfortable and seems to have more room than B737 or A320. Liked the 2x2 configuration in economy. Offered complimentary water, soft drinks etc. Only problem was the price. Expensive for a one hour flight.

It was our first time flying with Air Canada and I heard some bad comments about Air Canada how they are always on strike or things get lost, but in our case it was a very pleasant first experience! Pros: We got the sits we originally reserved when booked vacation; food was good (but we had to pay for it); movie and channel selection were just excellent; staff pleasant and helpful; flight and landing were smooth, and return flight was earlier then anticipated. Really happy with the service Air Canada provided. Cons: Had to pay for luggage $25 per person for first bag checked in; paid for food.

On a flight from Ottawa to San Francisco via Toronto, the flight to Toronto was delayed by over an hour, which is longer than the flight time. We were given no information regarding connections on the flight but were told there would be agents on the ground to help us - nothing, no info. Were told to run for our connection. On getting to the gate, our tickets had been given away. Stated reason: we couldn't possibly have made it in time. Meanwhile, they were paging customers who hadn't turned up yet to come to the gate. No information at the gate, one person to serve twenty customers. After a wait time of two hours we got hotel and meal vouchers and were told to go pick up our bags. No bags. Oh no, you don't get those until the morning. Make sure you get here early to pick them up. Arrived at the hotel too late for dinner, went to bed hungry. Very early start next morning to get our bags as instructed, only to wait an hour for the baggage area to open. Still no bags. Helpful person there arranged for our bags to go through so we didn't have to wait yet again - but at the gate, we were told there was a problem because we hadn't collected our bags. With one or two notable exceptions, lack of information, surly staff, confusion, general disorganisation.

Hong Kong to Toronto and return. Incessant announcements regarding so-called turbulence when there was none and not enough when there was real turbulence. Crew looked harassed and exhausted prior to takeoff. Food was terrible. Washrooms reeked prior to takeoff and were even worse mid-way through the flight. Even asking for a glass of water appeared to be an imposition. You can't extend your feet under the seat as there is a metal plate from floor to the top of the seats. The only positive thing (and its a huge thing) is that we arrived safely in Hong Kong and arrived safely back in Toronto.

YUL-CDG in economy. Pleasant flight on 777-300ER Montreal based flight crew was very professional with frequent beverage runs. Meals below standards. Crew spoke completely in French which was nice. 20min late arrival in CDG. IFE was above average. The Montreal crew is attentive compared to Toronto based crew.

Flight from Rome to Toronto was delayed an hour due to 'communication error at the hotel, late wake up call' so the flight crew was late. Of all the excuses I've heard for delays, this was the most ridiculous. Last 3 flights taken on Air Canada all have been late. Most cabin staff seemed annoyed to deal with passengers.

Flight from Sydney to Vancouver. Entertainment system did not work, overhead reading light did not work. Attitude of the flight crew was indifferent. Air Canada should follow the route of Westjet and Qantas for customer service.

I flew Edmonton to Vancouver and from Toronto to Edmonton! Staff were kind very helpful! The inflight entertainment was excellent with a wide variety to choose from. The snacks were great and the cabin was excellent! Arrived early! Would recommend.

The last 5 times I have flown Air Canada they have always been Late. So Late the last flight caused us to miss a connection flight we should have had two hours to make. Unlike other airlines the staff on Air Canada disappear after they serve the meals and do not show up again until they are about to land. If you want some service you have to get up and find someone because they don't answer the call buttons.

Ottawa to Frankfurt on A330. Flight delayed 2 hours because flight attendants were late coming in from Toronto. Boarding took longer than usual, once onboard we were told that we couldn't takeoff due to a missing third pilot and that the flight was set to depart the next day. Another hour passed by before everyone got off the plane and picked up their luggage again. Total chaos and frustration, no agents to handle the situation. Some lucky passengers got hotel vouchers for the night, others did not. As a result people were left stranded at the airport overnight. Air Canada wasn't able to undertake this situation correctly, therefore I will be choosing other carriers for my next travel.

Honolulu to Vancouver on 767-300. The only direct Service but this 6 hour flight is not scheduled at a convenient time. Leaving at 8.30pm by the time the dinner service is over you get 2 hours to sleep before arriving at 5am. Cabin crew were pleasant but not friendly or interested in conversation. Service was good and frequently asked if we needed anything. A printed menu was provided and the different courses were good in quantity. Quality varied depending on the course, but was generally good. The executive first suite is not as comfortable as Air New Zealand but the IFE system is very good.

London to Toronto in Executive first outbound on 767-300, returning on 777-300. A vast improvement on both legs from my trip in January - could have been a different airline. A late departure from Heathrow due to an aircraft swap though no explanation or apology offered. An average breakfast but excellent lunch served by an enthusiastic crew and cabin manager. Only downsides were no menu and the air map wasn't reset from the previous flight. Returning on 777 was generally an excellent trip but departed an hour late due to missing passengers. A full cabin with friendly crew and ever present Cabin Manager. Slow service to start, but plenty of drinks rounds, and excellent food though no menu again! My experience was however spoilt by my request to move being turned down by crew as the flight was full only to see crew/family being moved up from coach 5 mins later. The Cabin Manager was great and offered a swap but the damage was done. 777 is great with a 1-2-1 config. Would definitely return to AC based on this trip.

 
Earlier comments for AIR CANADA have been archived (ie. prior to the date of last comment above).

If you experience any problems submitting comments on the above link, please use our general   Feedback Page