AIRASIA   Passenger Reviews and Air Asia Customer Trip Reports

AIRASIA customer review :  15 November 2009 by A Bakar (UK)

KUL to KCH. Check in and boarding smooth. It seems that there is no limit on hand luggage as people bring in at least 3 pieces which easily more than 7 kgs permitted. Check in do not even look at the hand luggage - pieces, size or weight, stark different with UK experience. As a result, the overhead compartment were so full with those oversize luggage. Cabin crew were attentive for the short journey. Good services except for too much excess hand luggage that may possess danger esp during turbulence.

AIRASIA customer review :  12 November 2009 by K Neo (Singapore)

Singapore to Penang. Check in at Changi is chaotic as there were so many Air Asia flights departing in the morning - need to open up more check in counters. Other than that, flights were comfortable and new planes.

AIRASIA customer review :  10 November 2009 by M Hubbard (Australia)

Late last year we flew with Air Asia and were satisfied with the experience. However, we have a beef with the airline in regard to refunding tickets when we could not take flights through no fault of our own. We were booked to fly from Laos to Bangkok with a connecting flight to Yangon. Our return flight from Yangon 12 days later was with Air Asia to Bangkok. With the troubles at Bangkok airport all flights to Burma were cancelled two days before we were due to leave Laos. So we could not get to our destination. Despite many emails, telephone calls to Air Asia explaining this (starting when we were in Laos) we have not been able to get a refund or even a credit against further travel. Given the well publicised trouble at Bangkok airport late last year we feel we have been ripped off by this airline.

AIRASIA customer review :  9 November 2009 by F O'Neill (UK)

I recently travelled Air Asia from Singapore to Kuala Lumpur and back. It was almost a year since we last travelled with AirAsia and the improvement was fantastic. Cabin crew friendly and well presented, pre-ordered meals excellent. Despite it costing a bit more, allocated seating that can be booked stops that chaotic approach to boarding still practised by many low cost airlines.

AIRASIA customer review :  6 November 2009 by D Nadarajan (India)

GGK-JOG, JOG-CGK, CGK-DPS sectors. Two of the three legs were re timed. Received SMS for the same in both times, but e mail only for one leg. JOG-Jakarta reschedule, delay was more 5 hrs which upset our connection flight and whole plans. Jakarta Bali flight also was retimed one hr late, and another an our late again due to late arrival of aircraft. One should be very careful with Air Asia if taking a connecting flight.

AIRASIA customer review :  1 November 2009 by M Thoburn (UK)

I have thus far had no problems on AirAsia and flights have been on time. I have found the staff very helpful. I understand that Air Asia is a low cost carrier so to those who complain the answer is that you get what you pay for. Would I recommend Air Asia the answer has to be yes. For the little money you pay for your trip and a reasonable service. Let's face it all budget airline work on the same principle get as many people to fly with you at cheap prices which in turn keeps prices low.

AIRASIA customer review :  29 October 2009 by James Halley (Thailand)

I'm not great fan of LCCs but Air Asia had a promotional fare (for once) from CNX to KUL. Flight wasn't full so plenty of room. No problems with check in and quite a pleasant experience overall. I didn't bother with the overpriced fare on offer. Very impressed with the facilities at LCCT and the bus service into KL sentral. If the price is right (and it isn't next week) I'll use them again.

AIRASIA customer review :  26 October 2009 by Krishnan Chitoor (Australia)

SIN-KUL-SIN return segment delayed for an hour but considering the fares and the level of service, this is a decent carrier in the region.

AIRASIA customer review :  26 October 2009 by Theresa Dunn (Australia)

$99 return Brisbane to KL. We had no problems checking in anywhere. We travelled to Cambodia and Borneo with Air Asia as well and I would recommend this airline to anyone who wants to travel on the cheap. The food isn't great but who cares for that money? We found check in and flight crew friendly and helpful.

AIRASIA customer review :  15 October 2009 by David Lee (Australia)

MEL-KUL return, outbound fly delayed for 4 hours for some mechanical reasons, food voucher provided in the last 30mins, so everyone had to rush out and back in. Inbound flight, had some very young FAswith appalling attitude when approached. Domestic fly kind of disorganized, lack of information and not so courteous customer service and dirty seats. MAS offers roughly the same price for domestic flight, from a more convenient KLIA airport. Yes, price is cheap no doubt, but do shop around often full service airlines offer the same price. LCCT airport is not a pleasant place to stay for too long.

AIRASIA customer review :  13 October 2009 by Steven Cao (China)

KUL-Krabi, BKK-KUL, flights on time, inflight service were good and pre-reserved meals were value for money.

AIRASIA customer review :  6 October 2009 by J Tou (Singapore)

KUL-SIN. Cheap and fast way to get to our destination. The inflight service efficient. Food ordered online was delivered to us once the seat belt sign was off. However I think they need to improve their ground staff services at LCCT Kuala Lumpur. The check-in service was slow. Only limited check-in counters were in operation. Although we did web check-in a day before, we needed to join the long queue as we need to get our boarding pass and passport verified. They do not open a separate counter for those who did web check-in.

AIRASIA customer review :  29 September 2009 by B Walberer (USA)

BKK-CNX return. Both flights on old but clean B737-300 aircraft. The outbound flight was delayed by about one hour and little information was given by the ground crew. Otherwise, both flights were enjoyable, with adequate legroom and a friendly cabin crew. For the price I paid, less than US $25, the flights were a great value. If you want to get from A to B cheaply, don’t care for any frills, and are somewhat flexible Air Asia is the way to go.

AIRASIA customer review :  24 September 2009 by Lorenzo Pasquini (Italy)

HKG-KUL. Nothing special for a LCC. The seat was very unconfortable and service standard with no friendly crew. Also the price was not competitive. The LCC terminal in KUL is really ugly and with poor services.

AIRASIA customer review :  22 September 2009 by R Mundy (Vietnam)

SGN-KUL return. Leaving SGN you use the new International terminal, which is nice and easy. The agents were friendly, quick and lines well organized by arrival city. The food on the flight is pretty horrible. The seats are small and a bit uncomfortable with little leg room and a slight recline. KUL LCCT is cheap with no frills. I was one of the first people off the plane and through immigration, and was amazed that my bags were there waiting for me when I got there. Again, KULs LCCT is basic and looks like a warehouse from the inside. They still have the duty free, McDonald's and other fast food restaurants, but I was not impressed with the terminal. Overall, I would only fly them again if the flights were cheap and the flights were short. I would never take this on a long haul flight.

AIRASIA customer review :  19 September 2009 by Kevin Leung (Hong Kong)

HKG-BKK evening departure. Check-in at Terminal 2 smooth. Boarding quick and flight was peaceful. Purchased food on board, average and reasonable pricing. Arrival at Bangkok with airbridge, but bussed back to the other side of the airport for immigration, not convenient. 20 minutes wait for luggage. BKK-DPS. Early morning departure, line up 20 minutes for check in. Boarding fine and flight was uneventful. The 4 hours inflight was not easy with Air Asia due to minimal legroom. Luggage quick this time. DPS-KUL. Mid-afternoon flight. Run out of meals. Arrival at KUL-LCCT (a shame to Air Asia, very poor signage and check-in was a mess). All four sectors on time, excellent service onboard and good concern to safety. Except HKG- BKK, all other sectors only about 60-70% load. Great value for money (total fare was about USD$250, inclusive).