AIRASIA   Passenger Reviews and Air Asia Customer Trip Reports

PAGE 1 2 3 4 5 6 7

AIRASIA customer review :  29 January 2010 by R Howe (UK)

KUL-PEN-KUL-SIN-KUL. Internal return from Kuala Lumpur to Penang and an international flight from/to Singapore. All flights on time with one slight delay from Singapore (20 minutes 're- timing', but arrived only just behind schedule). Very impressed with Air Asia - web-check in is good, seat allocation works well (avoids the rush and scrum of Ryanair and Esay Jet!), airport procedures efficient and speedy (LCCT is excellent, with luggage from Penang arriving on the belt before we did). Cabin crew well presented and efficient - clear focus on punctuality and I sensed a pride in their work. New aircraft, clean leather seats. Very good value fares.

AIRASIA customer review :  23 January 2010 by John Neal (UK)

BKK-CNX-KUL booked hotseats on all flights well worth the extra money. All flights left and arrived on time reasonable service. Please note that the CNX-KUL flight arrives at the economy terminal in KUL. It costs 6RM and takes about 20 minutes on the shuttle bus to get to KLIA.

AIRASIA customer review :  23 January 2010 by A Tedja (Australia)

Bali to Bandung with Air Asia Indonesia - the weather in Bandung was very bad and flight delayed from Bandung to Bali. The crew and captain made apology announcements over and over again before take off. Once boarded everything else was fine and smooth, the crew were friendly, polite and talkative. I was waiting for the toilets at the back of the aircraft and a steward came and started to talk with me for sometimes. I will recommend Air Asia Indonesia for short domestic flights.

AIRASIA customer review :  20 January 2010 by W Nordin (Malaysia)

BKI-KUL. Not as cheap as I would expect from a budget airline if you are travelling on short notice. Passengers treated like cattle especially at the low cost terminal. Like many others on that flight I was strapped in a row of 3 passengers in a flight with so many empty seats. I was told to get back to my seat when I tried to change seat mid-flight. Inconvenience were created on purpose so that you so that next time you pre-book your seat and pay extra. The crew were tired and treat you like you like an inconvenience. Excess baggage beware. Only 15kg allowed and they will charge you even your excess is 0.1 kg.

AIRASIA customer review :  19 January 2010 by Bob Sparkson (Australia)

Gold Coast to Bangkok via KL. Overnight flight to KL, would not fly long distance ever again on these planes. Seats do not recline, they say that they do but it is the bottom seat that pushes forward jamming your knees even more into the seat in front. Back part of seat does not recline at all. Worst airline seats I've ever sat in, 8 hrs was not fun. Very hard seats as well. Food was the worst I've had, we preordered vegetarian fried rice which was vegetarian pasta on the way to KL and steamed rice with questionable tofu on the way back. They also ran out of a lot of food half way thru the flight (including water). Checkin staff of Gold Coast were great but all other service was quite poor, and flight attendants were not helpful. KL-Gold Coast they did not have any earphones available so you could not use the inflight entertainment unless you had your own earphones. LCCT terminal at KL is ok but it is a little confusing if you need to transfer to another flight. You need to go through customs, collect bags and then re-check for your next flight. Unless you get an extremely cheap flight it's not worth the trouble, by the time you pay for the add-ons, check in baggage, food, seats, inflight entertainment and transport to Gold Coast (if you live in Brisbane) etc. I would not do the Gold Coast-KL trip again but would use Air Asia for short trips within Asia.

AIRASIA customer review :  14 January 2010 by M Ritchie (Australia)

Gold Coast to KL-Clark. LCCT terminal in KUL a bit confusing as there are so many people checking in and no signage where Air Asia check-in counter is located. Seats ok, the only disadvantage flying with Air Asia is the lack of customer service - eg. when you ask for water, it'll take ages before they give you one - if they attend to your needs at all. Air Asia should at least provide water for passengers, or is it too much to ask?

AIRASIA customer review :  12 January 2010 by Joy Lim (Malaysia)

Just been informed that Air Asia had canceled our flights JHB-SUB in January 2010. I made the booking In August 2009. Then in December 2009, I tried to add in more pax for the same flight but not available to do so. In fact, I could not book any flight JHB-SUB-JHB dated Feb 2010 onwards. My fear comes true upon receiving cancellation notification from them. It is a common knowledge that Air Asia is not a reliable airline, but it is not fair for them to inform us at the very last minute regarding the cancellation. In fact, I have similar booking in 2010 March, April, May and June, and AA has not informed us yet that the flights are canceled. It is unethical for them not to inform us know regarding the canceled flights when they know that they're not flying the route anymore. Perhaps even the 0 fare during their promotion period is not worth it.

AIRASIA customer review :  9 January 2010 by S Batley (Australia)

Myself and my husband are both over 6 ft tall, so prebooked exit row seats. We flew Perth to Bali. The ground staff in Perth were fantastic and no waiting at all. The staff in Bali were busy trying to board 2 flights, so check in was very slow. I would recommend paying for your luggage upfront, that way you don't have to wait in another line to pay excess baggage. Both flights were early. Plane clean and staff friendly. Next time I will prebook a meal, because getting served takes ages as they do all the prebooked meals first then do another lap of sales. It is a shame they do not let you on the plane in Bali with drinks (you can in Perth), as I was very thirsty by the time I was able to purchase a drink.

AIRASIA customer review :  6 January 2010 by Kaushik Chaudhury (Oman)

The best low cost air-line I have travelled. Bankgok- Chiang Mai, Chiang Mai - Phuket and Phuket- Bankok sectors in Dec 2009. The service was excellent and staff were very helpful. There was a change of timing and SMS to us well in advance to avoid any inconvenience. I was told before the journey that they are bit finicky with the weight of the luggage- but in my experience- it was not so. I would recommend Air Asia to anybody travelling inside Thailand.

AIRASIA customer review :  3 January 2010 by A Logan (Australia)

BKK-HKT-BKK. When I originally booked this flight the flight times were pretty decent but they retimed my flight from HKT to BKK from 11amish departure to a 6.45am flight. Flight from BKK was delayed however no announcement. If tall, dont bother. I am 6'4 and my knees where so cramped up to the seat in front that I could no move my legs. Cheap but you pay for what you get, which in this case isn't very much.

AIRASIA customer review :  28 December 2009 by E Leong (Singapore)

SIN-BKK-SIN on a full A320. Brand new and clean aircraft. New leather seats, comfortable for the 2h plus journey. Check in at both airports a breeze. Arrives BKK via transfer from a bus from the apron. Bangkok Airport check in was impressive as they allow us to check in even when we arrive over 3h before schedule departure time - that leaves us more time shopping for duty- free. We were surprised when the aircraft was allocated an aerobridge. Our original returning flight was cancelled, but they rescheduled us on an earlier flight with our seat selection intact. The only downside would be that in flight announcements made by the FA and Captain were inaudible, weak in English conversation.

AIRASIA customer review :  22 December 2009 by K Luyten (Singapore)

Good service and friendly people but dirty airplane. Flew Singapore to Bali and back and on both flights the airplane was not cleaned between two flights. Although it is a low cost carrier, the tickets were not what you can call cheap and even it is a low cost airline it is not normal that you have to clean the left overs from what the previous passenger ate from your seat and that you find a lot of rubbish on the floor and in the pocket in front of you.

AIRASIA customer review :  19 December 2009 by S McMillan (UK)

I travelled throughout SE Asia earlier in the summer. We had no schedule and booked our flights on a whim generally the day before we flew. We made 10 flights in total over the course of 5 weeks. No flight delayed, aircraft shiny and new. The ground and cabin crew were first class - prices were inexpensive. On every flight we were given the roomy exit seats. The service from Air Asia was on a par with BA, taking into consideration that it is a budget airline of course.

AIRASIA customer review :  12 December 2009 by Hugh Gage (Singapore)

Singapore to Bangkok was cancelled and we were put on a later flight. We were notified by text in advance but regardless it meant we had to stop over for 1 night in Bangkok because we missed our connecting flight (only 1 per day). We arrived at Changi and our Sing - Bangkok flight was postponed making us later still. Bangkok - Singapore was also delayed by 1 hr. Just read another review in which both Air Asia flights were delayed. Seems like Air Asia have an ongoing issue with delayed flights. If you want to arrive on time and / or have to make a connecting flight chose another airline. Air Asia can't be relied upon to get you there when they say they will.