AIR ASIA review :  1 July 2009 by J van Marle (South Africa)

KUL-Tawau and Sandakan-KUL. On time, good service, and well-priced at about 200RM each way. Their LCCT terminal has greatly expanded since last time I was there in 2007 and AirAsia check-in screens allow you to skip the queues now. Just a pity they can't operate from the more convenient main terminal building.

AIR ASIA review :  29 June 2009 : by A Bromage (UK)

I’ve yet to fly with Air Asia, but am already dreading doing so after the appalling customer service I have received from them. I had booked to fly London-KL in XL Class at 9:30 on 11th August however due to the increase to daily flight they changed my flight to the next day and didn’t even inform me, I found out when checking my booking on their website. I had paid the £5 to pre book my seat and on trying to re-select my seat for the new flight I found I could only select seats from row 12 and beyond which is normal economy Class not XL class that I had booked and paid nearly £500 one way to KL for. So I used their E-mail form and asked them to sort it out and allow me to select a seat in my correct booked class XL - 4 weeks later and no response whatsoever. Now over the past 2 days I have spent 2 hours on the phone trying to sort the problem out, Once I’ve finally got the operator to admit I had indead booked & paid for an XL ticket they put me back on hold while trying to sort it out after nearly half an hour on hold I was just cut off. Have just been on the phone to them again, with exactly the same result and they refused to take my details and call me back. It seems not only have they messed me around by changing the flights but have magically downgraded me from XL to normal economy on the new flight. If I had wanted to pay £500 to fly economy I would have Flown with Singapore Airlines, I’m now pulling my hair out on what to do next!

AIR ASIA review :  23 June 2009 : by Sean Collins (Australia)

KUL to PEN rtn. A disaster from start to finish. Air Asia have a great PR team and like to boast about how "everyone can fly" but they need to practice what they preach. Was scheduled to fly KUL-PEN on 11/6/09 and arrived at LCCT 3 hours prior to departure time. Couldn't find flight number on departure board and was told to go to service desk. Gentleman at service desk said our flight had been cancelled and that we were booked on a flight that had left 3 hours earlier and that contact had been made by SMS and email advising us of the changes. Fortunately my wife and I had both our mobiles with us as well as my laptop, and was able to prove to the rather arrogant and surly customer service person that none of that had happened. He was then very QUICK to offer to put us on the next available flight at no extra cost which was 4 hours after our original scheduled departure time. This was of no use to use as by the time we arrived in PEN our meeting was already over. I have no problem in airlines cancelling, rescheduling flights etc but don't blantantly lie to people that they have been informed of the changes when that is not the truth, from past experience this in not the Malaysian way. In comparison we flew PER-KUL return with MH and got a fare slightly less than what Air Asia X were offering for the same dates and the service in all aspects are worlds apart.

AIR ASIA review :  22 June 2009 : by Tyler Thia (Singapore)

SIN-BKK-SIN. Both flights on B737, planes old but clean, right on time, fantastic value. The system randomly allocates seats so if you're a family on one booking, seating maybe separated, and was told since we didn't purchase the seats, even the check-in counter wasn't able to reassign, could only swap once onboard. The seat shown during online check-in will be THE seat as far as the system is concerned, so don't be too upset if you don't get to sit together, get the FAs to arrange.

AIR ASIA review :  22 June 2009 : by N Artana (Italy)

KUL-LGK return. Because this is a no frills airline, they provide quick and smooth boarding, with short standby times. Airplanes are pretty new and reasonably clean, but freezing cold: make sure you have a warm jumper with you! Both flights on time. They offer a quite good choice of hot/cold refreshments and food, to by purchased only. If needed, you can also buy bus tickets to KL Sentral (9 myr oneway; about 1 hour journey.) The only aspect we didn't like is that staff, otherwise very helpful and smiling, is too "rock'n'roll" with is bright red or black uniforms, lots of makeup, cool jewellery and messy hair. They don't seem fly attendants at all, and you wonder if they are properly trained.

AIR ASIA review :  20 June 2009 : by B Vincent (Australia)

DPS-JHB in A320. Aircraft immaculate, cabin crew friendly, flight on time. Pre-paid meal (Vegetarian Nasi Lemak) delicious. On landing, luggage was delivered promptly. JHB airport was a bit of a mess due to reconstruction, but can't blame the airline for that. Very impressed with Air Asia, my only suggestion for improvement is with the announcements - the safety demo was a bit rushed, and some announcements were a bit difficult to hear.

AIR ASIA review :  9 June 2009 : by E Leong (Singapore)

KUL-CAN. Flight check in at LCCT a mess, same for the boarding. Overcrowded. Witness people boarding the wrong plane at the tarmac as no signage or staff to guide. Flight was delayed for 45 minutes as explained by the cockpit in flight due to the previous flight delay. A320 clean and tidy with friendly cabin crew. Requested a hot meal onboard but was forgotten until I reminded crew again. Seat was not the most comfortable for the close to 4hr flight. Due to H1N1, the plane was fumed with antiseptic while passengers were onboard 5 min prior landing as requested by Chinese authorities. Arrived Guangzhou 1hr late. Uses aerobridges at CAN. Overall was a pleasant flight and Air Asia did a great job for the fare I have paid. Would fly Air Asia on shorter flights again, but would fly full-service flight for longer journey like this one next time.

AIR ASIA review :  9 June 2009 : by S Ryan (Thailand)

I fly with Air Asia a lot and fortunately am able to deal with delays which occur frequently especially the Bangkok - Chiang Mai route. I know that they will never have enough food on board so prefer to eat beforehand or after my flight. Basically you get what you pay for, and this suits me just fine.

AIR ASIA review :  6 June 2009 : by Mike Rotheray (China)

SZX-BKK. They are cheap and online booking is quick and efficient. However, on the 6-7 times I've done this route, they have never taken off less than 20 mins later than scheduled 23.20. Latest trip, 45 mins late with no word of apology and/or explanation. Previous trip, no hot food available - perhaps they didn't realise there might be passengers on their return run from BKK? Will continue to use them as price is rarely beaten, but would be wary on any trip longer than 2-3 hrs as leg room for average-sized Westerners is very cramped.

AIR ASIA review :  3 June 2009 : by C Tin (Hong Kong)

MFM-BKI. Plane newish, clean. Boarded plane on tarmac but didn't have to take a bus to get to the plane which was a plus. On-time flight good. Seats comfortable, prices reasonable. The only thing I don't like about Air Asia is that they often do not use jetways so it's inconvenient getting on/off the plane.

AIR ASIA review :  1 June 2009 : by B Shenholds (Australia)

Melbourne-KL, clean aircraft, good inflight service. First time Air Asia user and most impressed with all aspect of Air Asia from easy check in at all ports, through to all aspects of their service.