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AIR ASIA review :  5 May 2009 : by P Pybus (UK)

DPS-BKK A320. Pre-booked seats and meals, all honoured. Flight left on time with a 95% load. Service good, announcements plenty and clear. Landed in Bangkok during a thunderstorm but on time. Bargain price and great service.

AIR ASIA review :  5 May 2009 : by Stephen Jones (Australia)

Have flown Air Asia and enjoyed them (and posted on this) before. As an aside, I just rang their call centre twice to update email details for upcoming bookings - and both of my calls were answered within a minute!

AIR ASIA review :  30 April 2009 : by Mei Ling Lee (Malaysia)

KL-Stansted-KL. Happy to have cleared through Stansted and not Heathrow. Enjoyed comfortable service level despite low cost and age of aircraft. Friendly staff, on ground and in flight. Stewardess on return gave up her own meal in exchange for my prepaid Malaysian order, to accomodate my bad tummy. Definitely above expectation.

AIR ASIA review :  28 April 2009 : by Z Ahmad (Germany)

Kuala Lumpur to Bali. The cabin crew went through safety procedures. New planes with clean toilets. Quite a few announcements from the Captain during flight as well. Young attendants doing a fine job. Air Asia has connected many destinations closer and being a low cost airline one cannot expect too much. The same ticket on any regular airline would cost twice as much with perhaps the same service so no complains.

AIR ASIA review :  24 April 2009 : by J Siebrand (Australia)

MEL-KUL-MEL. Sat in row 8, these are the front seats with the screen that folds out. The seats were very narrow. Requested an infant cot. This was provided but was way too small for out 15month old daughter. The sever on board both flights was ordinary with the cabin crew coming across as being very grumpy.

AIR ASIA review :  24 April 2009 : by D Kilminster (Australia)

Gold Coast to KL return and KL - Penang return. Picked up cheap tickets for the family - $1200 return for the 4 of us including meals and checked baggage. Plane new - not the best leg room and the seats narrow. But if you want a cheap fare put up with a few inconveniences. Flight Attendants fantastic and food on board was better than most airline food I've had.

AIR ASIA review :  24 April 2009 : by S Williams (UK)

Phuket Singapore and Kuala Lumpur Langkawi. New planes, one flight was changed by an hour but texted us to advise which was great. Efficient, good value, very friendly crew. Would suggest not booking connecting flights close together as they are not a point to point carrier and take no responsibility if a flight is delayed and you miss your next flight even if its on Air Asia. The Low cost terminal in KUL is bit of a pain as there is nothing there but for the price of these seats and the network they offer you cant complain,. All in all great airline, great service, amazing fares, just dont complain if the flight is delayed.

AIR ASIA review :  15 April 2009 : by Kiran Param (UK)

CGK-KUL and KUL-SIN. Excellent value for fares and good service all around. For a budget carrier they are vastly streets ahead of some European budget carriers. They used brand new A320 aircraft on their regional flight. Air Asia now allocate seat numbers to all passengers at check in, this makes the boarding process very smooth. Further all flights on time. Will fly them again

AIR ASIA review :  15 April 2009 : by Brian Pullinger (UK)

BKK to Chiang Mai return. Both flights left on time, flight attendants were very attentive. The only negative is that Air Asia is still flying 737-300 that must be well over 20 years old. Overall for £30 return we cannot complain, come on Air Asia, get the A320's on this route!

AIR ASIA review :  7 April 2009 : by Francis Lee (Malaysia)

KUL-OOL-KUL. Booked these "zero fare" tickets in May 2008. The new AirAsia X Airbus A330-300's were used on this service. The seats were very narrow (I felt they were narrower than the AirAsia A320's) and legroom was just adequate. Fortunately the third seat in our row was not occupied and I could stretch out a little onto the adjacent seat. Will have to look into booking hot seats or XL seats if I go on this aircraft type again. The pre-booked meal was OK from KUL-OOL but terrible from OOL-KUL. The KUL-OOL was about 25 minutes late but the OOL-KUL was spot on time. For the price paid (RM 820+ round trip), it was a reasonable experience although Web Check in is still a work in progress, both on the online system as well as the ground handling.

AIR ASIA review :  29 March 2009 : by Rajika Mageswaran (Malaysia)

I had a very pleasant flight on Air Asia X flight to Melbourne. The XL seats are the way to fly! Comfortable and for a fraction of the cost. No compromise in quality as well. The cabins were clean and the flight attendants were accommodating. Albeit you have to pay for most things but if you do not require the items you would not have to and this reduces wastage.

AIR ASIA review :  26 March 2009 : by M Kean (New Zealand)

Macau to KL. Only one trolley of food for the whole 4 four hours flight full load. Obviously no food left when it reached the other end of the cabin. The flight attendant insisted that we should pre book lunches when flying with Air Asia as they did not expect the in flight business is so good. So, please remember to per book your meal for longer distance. One trolley of food for the whole full load A320 flight is unbelievable.

AIR ASIA review :  10 March 2009 : by Ede Kerek (Hungary)

KUL-BKI-SDK-BKI-SIN. Nice, comfortable aircraft, kind cabin crew. It is good bargain to buy food on board, you get delicious stuff. Their airfares are really cheap. Kuala Lumpur LCC is basic, but it is still OK. They use the main terminal at Changi, not the budget terminal.

AIR ASIA review :  17 March 2009 : by S Lowing (Australia)

I booked flights for my family (2 adults, 2 children) in May 2008 to fly from Gold Coast to Bangkok via KL in December 2008. We arrived in KL to find the Bangkok flight had been cancelled, and no-one could give an explanation why. They claimed that all passengers had been notified by SMS, which I never received. Why do they not use e-mail? They offered a refund to be paid within 30 days, or take a flight the next morning. We had to be in Bangkok that night due to onward travel arrangements, so we incurred a cost of AUD$1,400 to fly Thai Airways. I finally received the refund today, 3 months after the cancelled flight, and they had the nerve to deduct a processing fee! Communication is pathetic. I will never again fly with this airline. I would rather sacrifice spending money and fly with a reputable, reliable airline.