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AirAsia Passenger Reviews and AirAsia Customer Trip Reports



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AIRASIA Customer review :  14 January 2013 by K Alford    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown with AA numerous times over the past 5 years both internationally and domestically and as with every thing 'always read the fine print' and you will have no problems (you have to check the box to verify that when you purchase your ticket). You get what you pays for and Air Asia overall do precisely that with a minimum of fuss and bother.



AIRASIA Customer review :  9 January 2013 by Van Hiep Hoang    (Vietnam)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Langkawi-KUL economy class. Seamless online check in, same at airport bag drop. On time departure (in fact a couple of minutes early) and spot on time arrival in KUL. Fully loaded aircraft with lots of large family groups, typical for the time end of April. Meal was very good. Staff on board very professional without being overly friendly. Seats are a normal. The aisles were like a busy thoroughfare all flight. All in all a perfect flight, when taking prices etc into consideration.



AIRASIA Customer review :  7 January 2013 by N Reid    (Singapore)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Following the below review of our trip from Tokyo-Sapporo, the return flight Sapporo-Tokyo was cancelled, leaving us with the option of travelling the following day or getting a refund. To give a refund is to shirk responsibility. Anyway, I suppose low-cost travel is fine provided nothing goes wrong. If it does, you're completely stuck at a foreign airport. Overall the cheap experience from beginning to end is probably not worth it, unless you're desperate to save $50 on the ticket price at the purchase stage. We will certainly not be using low-cost air travel again if it can possibly be helped.



AIRASIA Customer review :  2 January 2013 by Aldo Samulo    (Indonesia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bandung to Pekanbaru on 9th December. At the time I bought the tickets scheduled for 3.40 pm but 3 days prior to departure the schedule suddenly changed to 5.35 am. A very disappointing change.



AIRASIA Customer review :  2 January 2013 by Nigel Reid    (Singapore)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled from Tokyo Narita to Sapporo-Chitose on 22 Dec. Air Asia is the usual low-cost routine - a separate terminal with no facilities, bus out to the plane at the far end of the airport, tight seating, and generally a joyless experience. Since when did air travel become so bland and so unexciting? Our biggest disappointment was the Air Asia terminal/departure lounge at Narita airport. Once you enter after check-in you cannot leave and there are no facilities except a toilet and a small shop. We felt trapped and stuck there in a facility that resembles a hospital waiting room. This in a busy and interesting airport with an array of shops, cafes, etc but we were stuck in this waiting room with no forewarning and no way to leave. Anyone checking in 3 hours in advance as requested would be well advised to time it to the last minute before going through security as this departure lounge is a horrid experience. I would also add, looking at the ticket prices which creep ever upwards, that the only thing cheap about low-cost travel nowadays is the way you feel after using it.



AIRASIA Customer review :  2 January 2013 by Paul Thompson    (Hong Kong)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight was diverted on the way to Phuket and we were dumped in Bangkok at midnight with no information let alone a hotel. Over 200 passengers were forced to fight for 8 available hotel rooms that they had to pay for themselves. After over a 12 hour wait the flight then boarded again but was then further delayed as they had messed up the luggage getting to the plane. It ended up with bags on the tarmac and passengers pointing out the windows to their bags. The staff were downright rude and refused to even provide a drink.



AIRASIA Customer review :  28 December 2012 by Steve Mulally    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney-KUL economy class. Seamless online check in, same at airport bag drop. Seats 25 over wing. On time departure (in fact a couple of minutes early) and spot on time arrival in KL. Fully loaded aircraft with lots of large family groups, typical for Christmas Day. Meal was ok - probably would have been nicer if it was hotter. Staff onboard very professional without being overly friendly. Seats are a touch narrow and sitting on the aisle I was continually bumped. The aisles were like a busy thoroughfare all flight. All in all a perfect flight, when taking prices etc into consideration.



AIRASIA Customer review :  22 December 2012 by Sebastien Dental    (Thailand)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked a return flight from Bangkok to Krabi with my wife. She was 27 weeks pregnant and we confirmed with Air Asia before flying that nothing special was required. We flew to Krabi and all was perfect. On the way back, we were seated onboard for 5 minutes when a crew member asked us to leave the plane as we did not have any authorization to fly. We were left at 8.30pm in the empty airport with no solution for us to go back home. Luckily we could take a Thai Airways flight home.



AIRASIA Customer review :  14 December 2012 by M Sprague    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Having flown Air Asia X and the domestic service on numerous occasions, I have only experienced one glitch. On a return flight from Kuching to KUL, the incoming flight to Kuching was almost 3.5 hours late. No explanation was offered. As a consequence, I failed to catch a connecting flight from KL to Penang. The counter staff at LCCT were helpful and reissued my ticket. The only problem was that this was the last flight to Penang that evening. It was a very long day! Providing you leave 3 to 4 hours leeway if you have another flight booked, generally AA are pretty good. It is really a question of value for money and AA are exceptional in this respect.



AIRASIA Customer review :  14 December 2012 by Taniwidjojo Handoko    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-DPS (Dec 9) and DPS-CGK (Dec 12) flight. The first stint was on time but the later one about 10 minutes delayed, although eventually we arrived only 5 minutes late. Everything in general very good.



AIRASIA Customer review :  5 December 2012 by T Lim    (Malaysia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled in a group of 40, KUL-CNX on 29/11/2012. Upon arrival to LCCT, the crowd at LCCT was horrendous, especially during holiday season. However, we managed to check in our luggage within an hour thanks to efficient ground staff who was at the counter alone. CNX-KUL on 2/12/2012. Chiang Mai airport was much more less crowded early in the morning, it was only AK flight at that time but were surprised that the check in procedure took more than an hour! There were one lady at front counter, one at the back helping to cut the e-boarding pass and stick the stickers to the check in luggage. We should have been checked in as a group and not 2 by 2! My question is what if there are 3-4 groups checking in simultaneously? Some could miss the flight?



AIRASIA Customer review :  4 December 2012 by J Forbes    (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Phuket-Chiang Mai Economy. Air Asia is riding the budget airline wave and doing a reasonable job of it. We ordered some food when we booked (Pancakes and Satay) which turned out to be decent. Everything went smoothly, and on time. My only grief was how tightly packed the seats are onboard. I'm 6'1" and used to being a bit squished on airlines. These seats were the worst I'd ever been on without question. In our case, the flight was a little over an hour and we had the row to ourselves to spread out. I would never book this airline for longer legs with more passengers.



AIRASIA Customer review :  2 December 2012 by T Kimberley    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Kuala Lumpur to Vientiane and back and found Air Asia very good, both the ground staff and cabin crew were excellent, the aircraft was one of the cleanest I have travelled on and the cost and range of drinks and food were also very good. Outbound flight departed on time and on our return we actually departed a little early. Keeping in mind the low price we paid for tickets for a two and half hour flight Air Asia provided excellent value for money and we would certainly use them again.





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