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AirAsia Passenger Reviews and AirAsia Customer Trip Reports
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AIR ASIA review : 23 June 2009 : by Sean Collins (Australia)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
KUL to PEN rtn. A disaster from start to finish. Air Asia have a great PR team and like to
boast about how "everyone can fly" but they need to practice what they preach. Was scheduled
to fly KUL-PEN on 11/6/09 and arrived at LCCT 3 hours prior to departure time. Couldn't find
flight number on departure board and was told to go to service desk. Gentleman at service
desk said our flight had been cancelled and that we were booked on a flight that had left 3
hours earlier and that contact had been made by SMS and email advising us of the changes.
Fortunately my wife and I had both our mobiles with us as well
as my laptop, and was able to prove to the rather arrogant and surly customer service person
that none of that had happened. He was then very QUICK to offer to put us on the next
available flight at no extra cost which was 4 hours after our original scheduled departure
time. This was of no use to use as by the time we arrived in PEN our meeting was already
over. I have no problem in airlines cancelling, rescheduling flights etc but don't blantantly
lie to people that they have been informed of the changes when that is not the truth, from
past experience this in not the Malaysian way. In comparison we flew PER-KUL return with MH
and got a fare slightly less than what Air Asia X were offering for the same dates and the
service in all aspects are worlds apart.
AIR ASIA review : 22 June 2009 : by Tyler Thia (Singapore)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SIN-BKK-SIN. Both flights on B737, planes old but clean, right on time, fantastic value. The
system randomly allocates seats so if you're a family on one booking, seating maybe separated,
and was told since we didn't purchase the seats, even the check-in counter wasn't able to
reassign, could only swap once onboard. The seat shown during online check-in will be THE seat
as far as the system is concerned, so don't be too upset if you don't get to sit together, get
the FAs to arrange.
AIR ASIA review : 22 June 2009 : by N Artana (Italy)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
KUL-LGK return. Because this is a no frills airline, they provide quick and smooth boarding,
with short standby times. Airplanes are pretty new and reasonably clean, but freezing cold:
make sure you have a warm jumper with you! Both flights on time. They offer a quite good
choice of hot/cold refreshments and food, to by purchased only. If needed, you can also buy
bus tickets to KL Sentral (9 myr oneway; about 1 hour journey.) The only aspect we didn't like
is that staff, otherwise very helpful and smiling, is too "rock'n'roll" with is bright red or
black uniforms, lots of makeup, cool jewellery and messy hair. They don't seem fly attendants
at all, and you wonder if they are properly trained.
AIR ASIA review : 20 June 2009 : by B Vincent (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
DPS-JHB in A320. Aircraft immaculate, cabin crew friendly, flight on time. Pre-paid meal
(Vegetarian Nasi Lemak) delicious. On landing, luggage was delivered promptly. JHB airport
was a bit of a mess due to reconstruction, but can't blame the airline for that. Very
impressed with Air Asia, my only suggestion for improvement is with the announcements - the
safety demo was a bit rushed, and some announcements were a bit difficult to hear.
AIR ASIA review : 9 June 2009 : by E Leong (Singapore)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
KUL-CAN. Flight check in at LCCT a mess, same for the boarding. Overcrowded. Witness people
boarding the wrong plane at the tarmac as no signage or staff to guide. Flight was delayed for
45 minutes as explained by the cockpit in flight due to the previous flight delay. A320 clean
and tidy with friendly cabin crew. Requested a hot meal onboard but was forgotten until I
reminded crew again. Seat was not the most comfortable for the close to 4hr flight. Due to
H1N1, the plane was fumed with antiseptic while passengers were onboard 5 min prior landing as
requested by Chinese authorities. Arrived Guangzhou 1hr late. Uses aerobridges at CAN. Overall
was a pleasant flight and Air Asia did a great job for the fare I have paid. Would fly Air
Asia on shorter flights again, but would fly full-service flight for longer journey like this
one next time.
AIR ASIA review : 9 June 2009 : by S Ryan (Thailand)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I fly with Air Asia a lot and fortunately am able to deal with delays which occur frequently
especially the Bangkok - Chiang Mai route. I know that they will never have enough food on
board so prefer to eat beforehand or after my flight. Basically you get what you pay for, and
this suits me just fine.
AIR ASIA review : 6 June 2009 : by Mike Rotheray (China)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SZX-BKK. They are cheap and online booking is quick and efficient. However, on the 6-7 times
I've done this route, they have never taken off less than 20 mins later than scheduled 23.20.
Latest trip, 45 mins late with no word of apology and/or explanation. Previous trip, no hot
food available - perhaps they didn't realise there might be passengers on their return run
from BKK? Will continue to use them as price is rarely beaten, but would be wary on any trip
longer than 2-3 hrs as leg room for average-sized Westerners is very cramped.
AIR ASIA review : 3 June 2009 : by C Tin (Hong Kong)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MFM-BKI. Plane newish, clean. Boarded plane on tarmac but didn't have to take a bus to get to
the plane which was a plus. On-time flight good. Seats comfortable, prices reasonable. The
only thing I don't like about Air Asia is that they often do not use jetways so it's
inconvenient getting on/off the plane.
AIR ASIA review : 1 June 2009 : by B Shenholds (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Melbourne-KL, clean aircraft, good inflight service. First time Air Asia user and most
impressed with all aspect of Air Asia from easy check in at all ports, through to all aspects
of their service.
AIR ASIA review : 18 May 2009 : by L Allen (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Bangkok to Ubon Ratchathani Have used this service return on 4 or 5 occasions and have found
the service first class for a budget airline. One thing to warn people about is the luggage
allowance which is only 15kg for internal flights. Will continue to use Air Asia for any
internal flights in Thailand
AIR ASIA review : 16 May 2009 : by Simon Dobson (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Bangkok to Phuket and Krabi to Bangkok.New A320's immaculate. Service onboard is excellent,
drinks and food very reasonably priced. Assigned seats and speedy no fuss boarding are
excellent for a low cost airline. Despite a 2 hour delay at Krabi, aircraft was turned around
in 15 minutes from arriving to departure! Due to the delay, we also got free refreshments in
the airport provided by the airline. This airline represents exceptional value for money,
excellent cabin crews and brand new planes.
AIR ASIA review : 15 May 2009 : by H Lee (Germany)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BKK-KUL return. I was impressed with appearance and service during check in staff at BKK
airport. FAs were all professional, did an excellent job even though Air Asia is a budget
airline. I have to say that food served on board wasnt that good. I encountered only one
unpleasantness - disinterested check in staff in KL's LCCT. During the whole process she had
muttered only one word, 'Passport'. As she handed me my boarding pass with one hand, the other
was holding a bottle of water, she turned her head away to take a sip. Such behaviour
contradicted the announcement of their award onboard the plane
AIR ASIA review : 13 May 2009 : by D Siemon (Germany)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
KUL to Siem Reap, from KUL to MDC, from MDC-KUL-Phuket-KUL-MDC. All the aircraft were new and
clean and the rest room too. The flight attendants were very kind and helpful. The food and
drinks were very cheap. Leaving and arriving were on time. The pilots were always welcomed us
and explained the routes very well. All in all were always a pleasant fights although all
flights were promo prices.
AIR ASIA review : 5 May 2009 : by Quek Keng Guan (Singapore)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Singapore-Bali return. Travelled on their new A320s. 3 check in counters were opened at T1. We
were given seat nos on both flights. There were a wide variety of shops and restaurants at T1
compared to the budget terminal for Tiger Airways. Flight was 85% full on the Sunday flight.
Was given water and peanuts on board. There were 3 cabin crew on board selling food for
purchase. Toilets were clean. Cabin crew appears reserved, not pushy in selling duty free
items as compared to Tiger Airways. At Bali airport, longer check in Qs were seen as there was
a earlier flight bound for Bangkok. A total of 4 check in counters were opened for 1 Air Asia
flights bound for BKK and SIN. Qs were cleared promptly. Flight bound for Singapore was 95%
full on the Thurs flight. Inflight services was similar to the inbound flight. Travelled with
2 kids and were given last row of seats for both sectors (did not request). Its closer to the
toilets for nappy change. Baby strollers were given upon promptly upon disembarked of
aircraft. Overall a pleasant flight and the ground staff handled Qs promptly as well.
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