AIRASIA   Passenger Reviews and Air Asia Customer Trip Reports

AIR ASIA review :  16 March 2009 : by Bernard Foo (Malaysia)

KUL-Bali and back. Both flights on time and on new A320. LCCT is basic and not busy on both occasion. Been using Air Asia & Air Asia X and so far satisfied with their no frill service and price. Just have to be cautious and beware of booking procedure.

AIR ASIA review :  13 March 2009 : by J Badawri (Singapore)

I have used Air Asia on a few occasions and found the service good. They were on time most of the time and delays were usually the Airport's fault (gate change, queue etc). I agree with most reviews that LCCT is a total mess. If they were to move to KLIA, then the cost of the ticket would go up, and it would not be budget anymore. Seats are really really small. AA should learn from Tiger. Much more comfortable. Budget Terminal in Spore is good, and not such a mess.

AIR ASIA review :  5 March 2009 : by Dan Wilson (Malaysia)

KUL - Kuching return. Check-in for both legs was immediate as we used the machine at the airports because we had no hold luggage. However, this was the only negative of the flights as on both legs we were given seat numbers apart. We were not the only ones as much to our amusement, when the doors were shut before take-off about 20 people in unison suddenly changed seats / rows / aisles to sit with family members on these 80 percent capacity flights. I think having seat numbers instead of the previous rugby scramble is great, but families should be given seats together. We're flying again on Sunday and returning on Wednesday and will be using the check-in counter this time. The rest of the flights was excellent. Flights departed on time, cabin crew efficient, and price of the trip was fantastic. We also stayed in the brand new Tune Hotel in Kuching, which is linked to Air Asia and it was very good indeed for a total of just 78RM including all the extras.

AIR ASIA review :  3 March 2009 : by Tyler Thia (Singapore)

SIN-KUL return, no hiccups. With seating now assigned, you'll be given a random seat when checking in online, and if you attempt to change the seat, you'll be asked to pay sgd2.2 or equivalent for a standard seat. I left it as it is and got the check in desk at airport to change the seat for free, while collecting my boarding pass. You can also print it at home but I didn't. Another advantage for checking in online (for Changi departures and if you do not have luggage), you may go straight to the sales desk for boarding pass and skip the queue should there be any. I flew alone so do not know if the online system will allocate random single seats for passengers travelling together.

AIR ASIA review :  3 March 2009 : by Neil Lucas (Australia)

Perth-Kuala Lumpur return. Check in at Perth the best I have ever experienced, quick with no problems. Seats on the plane were okay. Return had it's problems. Kuala Lumpur LCCT at 5.30am looked like the backdrop to a disaster movie! Overspill outside the terminal building, signage inside was very poor. Once the bags were checked in things improved and the flight back to Perth was excellent. The planes on both flights were new A330's, flight attendants were very attentive and professional. Flights departed on time and arrived 30 minutes early.

AIR ASIA review :  1 March 2009 : by Andrew Smith (UK)

Flew with then 4 times over Xmas/New Year 2008. KUL to BKK terrible check in, one staff and some problematic customers meant a huge delay for everyone else. Second trip KUL to Langkawi, chaotic check in again and then a 3 hour delay including a change of aircraft. Return trip had been 'rescheduled' and as commented elsewhere; they made no attempt to contact us, even though they had e-mail and phone numbers. They claim to offer $55 refund for delays over 2 hours; 2 months later I am still following this up - several logs on their web site and 3 calls to the call centre - all to no avail so far. They are cheap, but treat you like rubbish. Consider as an 'airline of last resort' - only use them if no one else flies the route or is dramatically different in pricing.

AIR ASIA review :  1 March 2009 : by Simon Loh (Singapore)

SIN-KUL-SIN on A320. Check-in at Changi very slow. FAs very pleasant and friendly, and they sell drink & snack with just 35mins of airborne time. Make a long walk to the international arrival hall from where the plane had stopped. Immigration clearance was quick at KL LCCT, but it was very chaotic and full of people and vehicles once outside the terminal. Check-in on return trip was quick, but the waiting area for international departure to board the plane is just too cramped and noisy, with frequent loud announcement even for domestic flights which doesn't seems to concern us people inside there. I'm glad Air Asia finally has seat allocation, but I was told to seat somewhere at the rear even when I'm allocated in the middle section as someone took over my seat. FA explain it's just for this flight only, without further elaborating why.

AIR ASIA review :  26 February 2009 : by Graham Shaws (UK)

Good value and reasonable space for a no frills airline. baggage allowance should be 20kg not 15kg as this seems a money making exercise.

AIR ASIA review :  19 February 2009 : by Evgenios Kalatsidis (Greece)

BKK-HKG return. Airbus 320 on both legs. Flights left on time. Brand new aircraft. They lost my bag though on BKK-HKG part, found the next day, but Air Asia apparently doesnt deliver lost baggage to your hotel, so had to go to HKG Intl to pick the suitcase. This is really a drawback. Of course nobody cared about Airport express expenses, and an extra tooth brush etc etc. But in these cases you are really happy that your bag is with you again. BKK-KBV-BKK. Creepy, old Boeing 737. Check in efficient and fast, boarding also (if you have obtained the express boarding service, for others a long queue). Inside plane very tired, scarily tired, so I think Air Asia at least on domestic flights should be avoided. Pay a few baht more and get yourself a safe flight on TG.

AIR ASIA review :  17 February 2009 : by M Radalj  (Australia)

PER-KUL-PER. I was extremely satisfied with the service both in the air and on the ground. Yes the seats are thinner than normal. You get what you pay for and I was satisfied with the value.

AIR ASIA review :  16 February 2009 : by Barry Van Weeghel

MEL to KL great, new planes. However they really need to do something about the seats. Very small and don't recline. Many people seem upset with the 15kg limit. It seems more hassle than it's worth. Wish they would just tag a few extra $$'s on each ticket to off set the drama and delays. Not a wink of sleep on the overnight flight back to MEL! Flew between KL, Saigon, Bangkok, Penang and KL. Flights excellent. Few one hour delays which were not big deal. Not sure I could fly Air Asia X through to London with seats that don't recline.

AIR ASIA review :  13 February 2009 : by Li Ping Tan

KUL-Hangzhou-KUL. Bought the flight 1 month ahead and still managed to get 50% cheaper then if I had used full service carriers. Noted many complaints about AirAsia customer service. Happy to say that I've had no problems thus far, largely because I've avoided them entirely. Bought ticket online, paid for luggage and bought food online. Flight uneventful from start to finish. Kuala Lumpur LCCT is chaotic as expected. Flew on new aircraft equipped with on demand onboard entertainment system (RM 20). Seat pitch is standard economy, but very narrow, thus really feels like you're on a city bus. Food was ok, but pricey (RM20). Flight attendants acceptable. Hangzhou airport very stress-free. Bus from Hangzhou to Shanghai 100RMB each way, about 3-3.5 hr trip. Overall acceptable low cost alternative to Shanghai. Would fly with them again.

AIR ASIA review :  9 February 2009 : by J Cole

You get what you pay for with Air Asia. My husband and I took Air Asia for our trips in Hong Kong and Thailand due to the great deal we got. We had a total of 5 legs to our trip and to our unpleasant surprise had to pay for all of our checked baggage. Unlike all other airlines, Air Asia charges you for any bag you check per kg. It is a little cheaper to pay for the bags online, however we weren't informed until having to pay a ridiculous amount at the check-in counter. Another issue was that Air Asia does not allow any outside food or drink on their plane. The flight attendants actually gave the people ahead of us a hard time for bringing something on. They do not provide any snacks or drinks for free and charge even for water. In addition, the customer service is not acceptable, bordering on rude.

AIR ASIA review :  9 February 2009 : by S Kwan

MEL-KUL and KUL-Gold Coast. Customer service is abysmal for economy class. I prepaid for the comfort kit, only to find out halfway through the flight they had not provided me with the complete set, only the blanket. Repeated requests to provide the neck-pillow was continually delayed - and I finally gave up requesting one hour before reaching the destination. On my return trip, Air Asia did not improve my impression one bit in the terminal. At the check-in counter, having my visa on an old passport resulted in very long wait to verify it - something that has never occured in any other airport. They explained to me that this was due to the operating system they use to check in customers. The long wait further increased my irritation due to the lack of seats and room to wait. The seats are uncomfortable and stiff to sleep in, not worth the "cheaper" price you pay for a relatively long flight. The crew were understaffed, albeit polite.

AIR ASIA review :  7 February 2009 : by Joe White

Travelled with AirAsia three times - all flight have been booked months in advance. Two flights had been rescheduled without obvious reason. One had been cancelled. The Hotline was not available for hours and the refund is outstanding for more than one months. There was never any reply on requests sent via online form. Nevertheless, it was cheap, but for future travel: paying some extra money and you will receive better customer service.

AIR ASIA review :  3 February 2009 : by K Guenther

Be aware when boarding at Bangkok Airport. Do not bring any additional luggage along that you have not pre-booked online as they will treat it as excess baggage and charge you a hefty fee of THB 165 per kilo. Even if the luggage meets the 15KG limit. Total rip off. Worst was the arrogant and ignoring attitude of the attending supervisor. Otherwise the trip was okay, but the stress endured at the check in lasted too long and ruined the day.

AIR ASIA review :  3 February 2009 : by Ewan Barr

KUL to CAN return. Overall a good experience with punctual timings, very new planes and decent staff. KUL LCC terminal is somewhat crowded and poor, plus the rugby scrum to board the planes is something to get prepared for, however the price makes this a compelling way to travel. Food onboard very good, reasonably priced and served with a smile.

AIR ASIA review :  25 January 2009 : by A Ratilal

PER-KUL-SIN. PER-KUL was on new A330, about 70% full, flight was good. Flight attendants were helpful and friendly. One thing is that the seat only reclines forward, so there is little space. However, no complaints for the price I paid. KUL-SIN on a new A320. No problems with the flight, just that the Kuala Lumpur low cost airline terminal is a pain. The flight arrives at Singapore Changi T1 instead of the budget terminal, so that is a plus point when compared to Tiger Airways.