AirAsia

✅ Trip Verified | A flight that left early, unusual and great for travellers. Loading a little cumbersome but mainly from dis organised passengers. Staff affable and helpful. The seats narrow but in good condition

✅ Trip Verified |   My flight departed and arrived as scheduled, but the cabin crew's behavior ruined the experience. Upon boarding, I was hurried by a crew member as I searched for my seat. Another crew member yelled at me for taking slightly more than two seconds to move. I frequently fly both domestically and internationally from and within the U.S., and I have never encountered such unprofessionalism and rudeness from flight attendants. This experience was a first for me and left a negative impression.

✅ Trip Verified | I don't know if I am getting shorter with age, or if the seats are further apart now, but it feels like there was more legroom than normal - it wasn't that cramped at all. Everything else is still what you expect from budget airlines, but at these prices who can complain? The flight from Bangkok to Kaohsiung was over before we knew it. Clean cabin, no fuss service and food.

✅ Trip Verified | I flew with AirAsia several times . The flight was delayed ever time by around 30-40 minutes. The staff on the ground always gives you very optimistic estimates for the delays, and it usually takes longer.

✅ Trip Verified | Good Flight on time from Krabi to Bangkok. Standard Seat distance is cramped but ok for a short Flight. Had lunch including Package which was okay. So if price it’s low, AirAsia is a good option.

✅ Trip Verified | I am representing a party of 5 seniors traveling from Medan back to Kuala Lumpur after a 4D3N tour on Mar 14/24, and we would like to extend our sincere gratitude to Mr Ruly (Guest Service Officer) of Air Asia at the Medan International Airport Checkin counter desk. Mr Ruly was very pleasant and polite , and quickly booked us a flight back to KL the same day , after our flight on Batik Airline was suddenly cancelled without notice. He went out of his way to help us obtain a flight cancellation letter from Batik Airline at the airport. Further he also helped us saved money in advising us that we could combine the weights of all our check-in luggage, so our overall ticket cost is cheaper. It is not often that you meet nice people like this, especially one who is efficient and served with a warm smile. Our flight back to KL was pleasant, and we arrived 25 mins ahead of schedule! Again not many airlines can match this. Overall we were all very pleased with experience.

Not Verified | Booked a connecting flight with them from Singapore to Bali 4 months ago. Today they cancelled it and moved us to a flight that departs 4 hours before we land in Singapore. They suggest we fly the next day but do not want to fund a hotel and we do not want to lose a day of our holiday. Have had to cancel and switch to another airline at considerably higher cost. Could only talk to a BOT.

✅ Trip Verified | The AirAsia app offers flights combined with other airlines. I booked a flight through the AirAsia app; the first leg operated by Lion and the second by AirAsia. You assume it's one booking (like code sharing) but it's not. Lion was delayed so I missed the connecting flight. Bad luck I had to buy a new ticket to continue my trip. They don't take any responsibility and claim that you booked it through an agent. When you try to file a complaint that's impossible ... you have to chat with that stupid chat bot but that's useless.

✅ Trip Verified |  Worse customer service. Every email came back as undeliverable, every phone number goes to voice mail. The recording says you can talk to live person via app and website, but it's just a computer chat that can't do anything. Flight was okay, but everything else about this airline was bad. Rudest gate and ticket people I've met.

Not Verified | They have a free cabin baggage policy, but if it exceeds 2-3 kg, you have to pay 250 MYR, which is approximately $50.