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AIR ASIA review :  23 June 2009 : by Sean Collins (Australia)

KUL to PEN rtn. A disaster from start to finish. Air Asia have a great PR team and like to boast about how "everyone can fly" but they need to practice what they preach. Was scheduled to fly KUL-PEN on 11/6/09 and arrived at LCCT 3 hours prior to departure time. Couldn't find flight number on departure board and was told to go to service desk. Gentleman at service desk said our flight had been cancelled and that we were booked on a flight that had left 3 hours earlier and that contact had been made by SMS and email advising us of the changes. Fortunately my wife and I had both our mobiles with us as well as my laptop, and was able to prove to the rather arrogant and surly customer service person that none of that had happened. He was then very QUICK to offer to put us on the next available flight at no extra cost which was 4 hours after our original scheduled departure time. This was of no use to use as by the time we arrived in PEN our meeting was already over. I have no problem in airlines cancelling, rescheduling flights etc but don't blantantly lie to people that they have been informed of the changes when that is not the truth, from past experience this in not the Malaysian way. In comparison we flew PER-KUL return with MH and got a fare slightly less than what Air Asia X were offering for the same dates and the service in all aspects are worlds apart.

AIR ASIA review :  22 June 2009 : by Tyler Thia (Singapore)

SIN-BKK-SIN. Both flights on B737, planes old but clean, right on time, fantastic value. The system randomly allocates seats so if you're a family on one booking, seating maybe separated, and was told since we didn't purchase the seats, even the check-in counter wasn't able to reassign, could only swap once onboard. The seat shown during online check-in will be THE seat as far as the system is concerned, so don't be too upset if you don't get to sit together, get the FAs to arrange.

AIR ASIA review :  22 June 2009 : by N Artana (Italy)

KUL-LGK return. Because this is a no frills airline, they provide quick and smooth boarding, with short standby times. Airplanes are pretty new and reasonably clean, but freezing cold: make sure you have a warm jumper with you! Both flights on time. They offer a quite good choice of hot/cold refreshments and food, to by purchased only. If needed, you can also buy bus tickets to KL Sentral (9 myr oneway; about 1 hour journey.) The only aspect we didn't like is that staff, otherwise very helpful and smiling, is too "rock'n'roll" with is bright red or black uniforms, lots of makeup, cool jewellery and messy hair. They don't seem fly attendants at all, and you wonder if they are properly trained.

AIR ASIA review :  20 June 2009 : by B Vincent (Australia)

DPS-JHB in A320. Aircraft immaculate, cabin crew friendly, flight on time. Pre-paid meal (Vegetarian Nasi Lemak) delicious. On landing, luggage was delivered promptly. JHB airport was a bit of a mess due to reconstruction, but can't blame the airline for that. Very impressed with Air Asia, my only suggestion for improvement is with the announcements - the safety demo was a bit rushed, and some announcements were a bit difficult to hear.

AIR ASIA review :  9 June 2009 : by E Leong (Singapore)

KUL-CAN. Flight check in at LCCT a mess, same for the boarding. Overcrowded. Witness people boarding the wrong plane at the tarmac as no signage or staff to guide. Flight was delayed for 45 minutes as explained by the cockpit in flight due to the previous flight delay. A320 clean and tidy with friendly cabin crew. Requested a hot meal onboard but was forgotten until I reminded crew again. Seat was not the most comfortable for the close to 4hr flight. Due to H1N1, the plane was fumed with antiseptic while passengers were onboard 5 min prior landing as requested by Chinese authorities. Arrived Guangzhou 1hr late. Uses aerobridges at CAN. Overall was a pleasant flight and Air Asia did a great job for the fare I have paid. Would fly Air Asia on shorter flights again, but would fly full-service flight for longer journey like this one next time.

AIR ASIA review :  9 June 2009 : by S Ryan (Thailand)

I fly with Air Asia a lot and fortunately am able to deal with delays which occur frequently especially the Bangkok - Chiang Mai route. I know that they will never have enough food on board so prefer to eat beforehand or after my flight. Basically you get what you pay for, and this suits me just fine.

AIR ASIA review :  6 June 2009 : by Mike Rotheray (China)

SZX-BKK. They are cheap and online booking is quick and efficient. However, on the 6-7 times I've done this route, they have never taken off less than 20 mins later than scheduled 23.20. Latest trip, 45 mins late with no word of apology and/or explanation. Previous trip, no hot food available - perhaps they didn't realise there might be passengers on their return run from BKK? Will continue to use them as price is rarely beaten, but would be wary on any trip longer than 2-3 hrs as leg room for average-sized Westerners is very cramped.

AIR ASIA review :  3 June 2009 : by C Tin (Hong Kong)

MFM-BKI. Plane newish, clean. Boarded plane on tarmac but didn't have to take a bus to get to the plane which was a plus. On-time flight good. Seats comfortable, prices reasonable. The only thing I don't like about Air Asia is that they often do not use jetways so it's inconvenient getting on/off the plane.

AIR ASIA review :  1 June 2009 : by B Shenholds (Australia)

Melbourne-KL, clean aircraft, good inflight service. First time Air Asia user and most impressed with all aspect of Air Asia from easy check in at all ports, through to all aspects of their service.

AIR ASIA review :  18 May 2009 : by L Allen (UK)

Bangkok to Ubon Ratchathani Have used this service return on 4 or 5 occasions and have found the service first class for a budget airline. One thing to warn people about is the luggage allowance which is only 15kg for internal flights. Will continue to use Air Asia for any internal flights in Thailand

AIR ASIA review :  16 May 2009 : by Simon Dobson (UK)

Bangkok to Phuket and Krabi to Bangkok.New A320's immaculate. Service onboard is excellent, drinks and food very reasonably priced. Assigned seats and speedy no fuss boarding are excellent for a low cost airline. Despite a 2 hour delay at Krabi, aircraft was turned around in 15 minutes from arriving to departure! Due to the delay, we also got free refreshments in the airport provided by the airline. This airline represents exceptional value for money, excellent cabin crews and brand new planes.

AIR ASIA review :  15 May 2009 : by H Lee (Germany)

BKK-KUL return. I was impressed with appearance and service during check in staff at BKK airport. FAs were all professional, did an excellent job even though Air Asia is a budget airline. I have to say that food served on board wasnt that good. I encountered only one unpleasantness - disinterested check in staff in KL's LCCT. During the whole process she had muttered only one word, 'Passport'. As she handed me my boarding pass with one hand, the other was holding a bottle of water, she turned her head away to take a sip. Such behaviour contradicted the announcement of their award onboard the plane

AIR ASIA review :  13 May 2009 : by D Siemon (Germany)

KUL to Siem Reap, from KUL to MDC, from MDC-KUL-Phuket-KUL-MDC. All the aircraft were new and clean and the rest room too. The flight attendants were very kind and helpful. The food and drinks were very cheap. Leaving and arriving were on time. The pilots were always welcomed us and explained the routes very well. All in all were always a pleasant fights although all flights were promo prices.

AIR ASIA review :  5 May 2009 : by Quek Keng Guan (Singapore)

Singapore-Bali return. Travelled on their new A320s. 3 check in counters were opened at T1. We were given seat nos on both flights. There were a wide variety of shops and restaurants at T1 compared to the budget terminal for Tiger Airways. Flight was 85% full on the Sunday flight. Was given water and peanuts on board. There were 3 cabin crew on board selling food for purchase. Toilets were clean. Cabin crew appears reserved, not pushy in selling duty free items as compared to Tiger Airways. At Bali airport, longer check in Qs were seen as there was a earlier flight bound for Bangkok. A total of 4 check in counters were opened for 1 Air Asia flights bound for BKK and SIN. Qs were cleared promptly. Flight bound for Singapore was 95% full on the Thurs flight. Inflight services was similar to the inbound flight. Travelled with 2 kids and were given last row of seats for both sectors (did not request). Its closer to the toilets for nappy change. Baby strollers were given upon promptly upon disembarked of aircraft. Overall a pleasant flight and the ground staff handled Qs promptly as well.