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AirAsia Passenger Reviews and AirAsia Customer Trip Reports



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AIRASIA Customer review :  14 February 2013 by L Y Chiew    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Sydney to Penang via KL, then Penang to KL, KL to Miri, Miri to Kuching, Kuching to KL and then on to Singapore. Both ground and air crews were excellent, extremely helpful and kind with our elderly parents with mobility issues. Check in at all airports was quick and efficient. Arrival at KL LCCT was a shock, did not expect to have to walk the long distance from the tarmac to the terminal building in the hot blazing sun. Most airports would have a bus to transport the passengers to the terminal building. Not a good first impression of KL. Will certainly fly AirAsia again.



AIRASIA Customer review :  8 February 2013 by A Mola    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Singapore on 30/1/13. Easy check in at Don Muang airport and was given an aisle seat as requested. Friendly airline staff and a good selection of food on sale. A little different to the grumpy lot on my next flight on Qantas from Singapore to Sydney.



AIRASIA Customer review :  8 February 2013 by Paul Bailey    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew return from Bangkok Don Muang to Chiang Mai. Check-in was very good at both airports, both flights were on time, nice clean aircraft and first rate cabin crew.



AIRASIA Customer review :  7 February 2013 by F Haglund    (Sweden)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DMK-DMK and DMK-KBV return on A320. Check in was quick. Flights on time. Seats comfortable and decent legspace. Crew attentive and polite. Food was decent. Luggage arrived promptly. Did miss that you could not buy a beer.



AIRASIA Customer review :  1 February 2013 by L S Jong    (Malaysia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

When 4 of us were flying from BKK-KUL on 15 Dec, there was a 2 hrs delay and we missed our connecting flight to Kuching. All flights to East Malaysia were fully booked to an extend where no standby passengers were allowed. We tried to check with all other airlines, none were available. When I presented my case to AirAsia counter at LCCT, somehow, the counter staff was able to fly us home. We appreciated their effort to make our travel comfortable even in a 'hopeless' situation. Most recently, when AirAsia halted their KL/CMB/KL flights, 14 of us were affected from 27 Feb to 5 Mar. Refund was fast, even our connecting flights were refunded. Value for money. In terms of comfort, services and planes are good. LCCT is sometimes below par especially the female washrooms - wet and smelly! Hopefully the new KLIA 2 will be a better terminal.



AIRASIA Customer review :  30 January 2013 by Bagus Widyanto    (Indonesia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The last time I flew Air Asia was when I returned back from Medan to Surabaya. It was a very long flight for an Indonesian domestic flight. More than 3 hours. It supposed to be a good flight, but due to a delay, my flight departed in the evening, and I was devoid of scenery as it was dark. Seat pitch was not great for a flight longer than one hour. I had a mixed feeling over the food. The fried rice was terrible, but the satay was great.



AIRASIA Customer review :  25 January 2013 by Phil Malone    (Thailand)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am unhappy that Air Asia's transfer to Don Muang airport has not improved any of their problems they had when they used to fly from Bangkok's main airport at Suvanabumhi. The delays are the same - from the check in counters to the flight departures. Last week I waited 1 hour in the check in line - unacceptable when they are only 1 of 3 small airlines using this airport. Then you have to take a bus from the check in gate to where the plane is located almost a kilometre away on the tarmac. Changing from Bangkok's main airport was supposed to improve all these things. Also, transferring from Don Muang to Survanabumhi (where all the other airlines leave from) takes a long taxi ride of around 600 baht (incl. 3 tolls). It is just not worth using Air Asia in Thailand at all! Their website often goes down during your flight booking, and there is never any response when you make a customer complaint. This airline makes changes to suit itself and save money but never makes changes for its customers.



AIRASIA Customer review :  25 January 2013 by Jerry Zindel    (New Zealand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Numerous flights, REP-KUL, KUL-HKT, HKT-KUL, KUL-SGN. Experiences differ at each airport but check-in and boarding was smooth. Nice leather seats and although not a lot, not bare minimum legroom. Good selection of food and drink (which was very cheap). The satay chicken was quite oily, however the tandoori chicken wraps were nice. Every flight was on-time, if not early. The Kuala Lumpur LCCT is a bit old and grubby but then again you do have to expect that when travelling low-cost.



AIRASIA Customer review :  24 January 2013 by T Yapa    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gold Coast to Colombo, Sri-Lanka Via Kuala Lumpur. Flight was good and food tasted alright. We had no problems with baggage, and staff were not all that bad. I didn't like the fact that you had to pay extra for in- flight entertainment and had no screen on the back of the seat in front of you, but that is common with most budget airlines. I would certainly recommend Air Asia, just remember you get what you pay for.



AIRASIA Customer review :  18 January 2013 by C Azevedo    (Malaysia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've flown with Air Asia often, last time at NYE, next time, 19th January. Flights are usually on time, some delays of 30 mins sometimes, but never had my flight cancelled. The attendants are friendly and the aircraft is clean. If you manage to plan ahead you can get really good promotions. Overall, good service, mainly considering you are flying a low budget airline.



AIRASIA Customer review :  18 January 2013 by N Wallace    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Yangon, Yangon to KUL and KUL to Bangalore. Flights left slightly late. Food available on board was reasonably priced and good quality. However, I was intrigued that each time we weighed in our bags on the Air Asia scales, they were 1kg to 1.5 kg heavier than on Qantas or Thai scales - and we had exactly the same contents in them. I also noticed that the crew paid scant attention to young children who did not have seat belts on.



AIRASIA Customer review :  17 January 2013 by S Teh    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with 2 others from KUL-PEN on 1/1/2013. Bought the Red Carpet service which was made the whole experience really good from check in to baggage claim. We got the seats we asked for (front row) and were very comfortable for the short flight. Friendly cabin crew. No complains at all about the flight.



AIRASIA Customer review :  15 January 2013 by T Lim    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Singapore with a stopover in KUL. Plane was clean with comfortable lighting. The seat's pitch is not a problem but the issue lies with the amount of shoulder space between passengers. There is just not enough space if you have broad shoulders. The seats are comfortable for smaller builds only. I had to lean on one side throughout my 8 hour flight. The poor quality padding starts to present itself about 2 hours into flight. The toilets are very clean. The sandwich taste good on both legs. The attendants are friendly but firm. I can see why it is the best low cost airline because it does offer the best value. I personally would prefer more space on long haul flights. Again, what you pay is what you get.





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