AirAsia Passenger Reviews and AirAsia Customer Trip Reports

AIRASIA customer travel guide
AirAsia Passenger Trip Reviews	AirAsia X Passenger Trip Reviews
AirAsia Passenger seat tips	AirAsia X official Star Ranking
AirAsia official 3-Star Ranking

AIRASIA customer review :  15 October 2009 by David Lee (Australia)

MEL-KUL return, outbound fly delayed for 4 hours for some mechanical reasons, food voucher provided in the last 30mins, so everyone had to rush out and back in. Inbound flight, had some very young FAswith appalling attitude when approached. Domestic fly kind of disorganized, lack of information and not so courteous customer service and dirty seats. MAS offers roughly the same price for domestic flight, from a more convenient KLIA airport. Yes, price is cheap no doubt, but do shop around often full service airlines offer the same price. LCCT airport is not a pleasant place to stay for too long.

AIRASIA customer review :  13 October 2009 by Steven Cao (China)

KUL-Krabi, BKK-KUL, flights on time, inflight service were good and pre-reserved meals were value for money.

AIRASIA customer review :  6 October 2009 by J Tou (Singapore)

KUL-SIN. Cheap and fast way to get to our destination. The inflight service efficient. Food ordered online was delivered to us once the seat belt sign was off. However I think they need to improve their ground staff services at LCCT Kuala Lumpur. The check-in service was slow. Only limited check-in counters were in operation. Although we did web check-in a day before, we needed to join the long queue as we need to get our boarding pass and passport verified. They do not open a separate counter for those who did web check-in.

AIRASIA customer review :  29 September 2009 by B Walberer (USA)

BKK-CNX return. Both flights on old but clean B737-300 aircraft. The outbound flight was delayed by about one hour and little information was given by the ground crew. Otherwise, both flights were enjoyable, with adequate legroom and a friendly cabin crew. For the price I paid, less than US $25, the flights were a great value. If you want to get from A to B cheaply, don’t care for any frills, and are somewhat flexible Air Asia is the way to go.

AIRASIA customer review :  24 September 2009 by Lorenzo Pasquini (Italy)

HKG-KUL. Nothing special for a LCC. The seat was very unconfortable and service standard with no friendly crew. Also the price was not competitive. The LCC terminal in KUL is really ugly and with poor services.

AIRASIA customer review :  22 September 2009 by R Mundy (Vietnam)

SGN-KUL return. Leaving SGN you use the new International terminal, which is nice and easy. The agents were friendly, quick and lines well organized by arrival city. The food on the flight is pretty horrible. The seats are small and a bit uncomfortable with little leg room and a slight recline. KUL LCCT is cheap with no frills. I was one of the first people off the plane and through immigration, and was amazed that my bags were there waiting for me when I got there. Again, KULs LCCT is basic and looks like a warehouse from the inside. They still have the duty free, McDonald's and other fast food restaurants, but I was not impressed with the terminal. Overall, I would only fly them again if the flights were cheap and the flights were short. I would never take this on a long haul flight.

AIRASIA customer review :  19 September 2009 by Kevin Leung (Hong Kong)

HKG-BKK evening departure. Check-in at Terminal 2 smooth. Boarding quick and flight was peaceful. Purchased food on board, average and reasonable pricing. Arrival at Bangkok with airbridge, but bussed back to the other side of the airport for immigration, not convenient. 20 minutes wait for luggage. BKK-DPS. Early morning departure, line up 20 minutes for check in. Boarding fine and flight was uneventful. The 4 hours inflight was not easy with Air Asia due to minimal legroom. Luggage quick this time. DPS-KUL. Mid-afternoon flight. Run out of meals. Arrival at KUL-LCCT (a shame to Air Asia, very poor signage and check-in was a mess). All four sectors on time, excellent service onboard and good concern to safety. Except HKG- BKK, all other sectors only about 60-70% load. Great value for money (total fare was about USD$250, inclusive).

AIRASIA customer review :  19 September 2009 by D Lee (Singapore)

KUL to SIN. Check in quick, boarding smooth and flight departed on time. New A320, drink/food service prompt and efficient for a 55 minute flight. All in all, worth the money paid for the flight (the lowest fare for RM25), and worth flying them again.

AIRASIA customer review :  18 September 2009 by Terry Stokes (Australia)

SIN-KUL return. No problems with check-in in Singapore. Flying to KL the flight was on time with only average levels of customer service inflight. Check-in at KL was very slow. I counted over 130 passengers queuing and only 3 desks open. The flight boarding time came but there were no ground staff to be seen. When I did find one he indicated the flight had been delayed by 30mins. 40 minutes passed and there had still been no announcement and there were still no ground crew to be seen. When I did find staff, he said the flight had been delayed again and could not give me a time frame for departure. Speaking with other passengers waiting for the same flight they had all been given different information. When I asked to speak to a supervisor they wouldn't reply. After finally speaking to someone senior I was told the flight would be departing no later than an hour later - as he finished telling me this the flight was called for boarding. It seemed as though nobody knew what was happening. I would book with them again as they are cheap and aircraft are clean but not if I needed to be somewhere at a specific time.

AIRASIA customer review :  11 September 2009 by C Baker (UK)

Glad I'm not the only one to have found the cabin crew a station above themselves. Otherwise the longhaul flight was ok, KL to Stansted. I think possibly they need a couple of crew more of the mature end.

AIRASIA customer review :  8 September 2009 by Toby Price (UK)

Bangkok-Chiang Mai-Bangkok. Food onboard cheap and aircraft reasonably clean. It was an old 737 and a bit dated but its only a short flight and for £85 return for 2 a great deal. The only worry I had was one of the flight attendants wearing a mask. Did she have swine flu or did I?

AIRASIA customer review :  25 August 2009 by K Wong (Malaysia)

KUL to KCH. Our flight flew on time and checking in using the self help machines was a breeze. Air Asia is doing a fine job and should keep up the good work. Our only complain was the tight seat arrangements. I cannot imagine flying long haul with Air Asia ie. KUL to London/Melbourne. The XL seats are too expensive for many budget travelers like myself. If only the seat configuration can improve with more leg room and better reclining angle then Air Asia will win more hearts.

AIRASIA customer review :  24 August 2009 by Neil Osrin (Thailand)

BKK-Kuala Lumpur LCCT - online checkin worked well and staff at BKK very pleasant. The gate opened on time and boarding was swift. Onboard the cabin crew were young and pleasant. The seats were not very comfortable and legroom tight. I found the prices for bottled water expensive. On landing there was a 10 mins trek to the passport control area. LCCT is a busy and not particularly nice place and looks like an old shopping mall. The Skybus took 2.5 hrs to get to the city centre as opposed to the advertised 1 hour. The 28 mins train from airport to city centre is a much better option (although you do need to get a bus from LCCT to KLIA).

AIRASIA customer review :  17 August 2009 by J Ellis (Australia)

I have travelled Air Asia on 3 occasions with my family. The prices are amazing, I agree that seats are very narrow, food ordinary etc. Air travel is foul even in the best circumstances and in my view, it doesn't matter who you travel with. Just get me there and get me there safely.

AIR ASIA review :  17 August 2009 by Chin Shi Hong (Malaysia)

Kuala Lumpur to Kuching. New A320 aircraft. "You get what you paid for" can be applied to this airline. The inflight meal must be purchased online or purchase on-board. The purchased meal are OK. I only rate this airline 6 because of the rude cabin crew. Beside this, all other services are OK. I will use this airline when my budget is limited and my journey does not require me to transit through other airport.