AirAsia Passenger Reviews and AirAsia Customer Trip Reports

Having flown Air Asia X and the domestic service on numerous occasions, I have only experienced one glitch. On a return flight from Kuching to KUL, the incoming flight to Kuching was almost 3.5 hours late. No explanation was offered. As a consequence, I failed to catch a connecting flight from KL to Penang. The counter staff at LCCT were helpful and reissued my ticket. The only problem was that this was the last flight to Penang that evening. It was a very long day! Providing you leave 3 to 4 hours leeway if you have another flight booked, generally AA are pretty good. It is really a question of value for money and AA are exceptional in this respect.

CGK-DPS (Dec 9) and DPS-CGK (Dec 12) flight. The first stint was on time but the later one about 10 minutes delayed, although eventually we arrived only 5 minutes late. Everything in general very good.

Travelled in a group of 40, KUL-CNX on 29/11/2012. Upon arrival to LCCT, the crowd at LCCT was horrendous, especially during holiday season. However, we managed to check in our luggage within an hour thanks to efficient ground staff who was at the counter alone. CNX-KUL on 2/12/2012. Chiang Mai airport was much more less crowded early in the morning, it was only AK flight at that time but were surprised that the check in procedure took more than an hour! There were one lady at front counter, one at the back helping to cut the e-boarding pass and stick the stickers to the check in luggage. We should have been checked in as a group and not 2 by 2! My question is what if there are 3-4 groups checking in simultaneously? Some could miss the flight?

Phuket-Chiang Mai Economy. Air Asia is riding the budget airline wave and doing a reasonable job of it. We ordered some food when we booked (Pancakes and Satay) which turned out to be decent. Everything went smoothly, and on time. My only grief was how tightly packed the seats are onboard. I'm 6'1" and used to being a bit squished on airlines. These seats were the worst I'd ever been on without question. In our case, the flight was a little over an hour and we had the row to ourselves to spread out. I would never book this airline for longer legs with more passengers.

We flew from Kuala Lumpur to Vientiane and back and found Air Asia very good, both the ground staff and cabin crew were excellent, the aircraft was one of the cleanest I have travelled on and the cost and range of drinks and food were also very good. Outbound flight departed on time and on our return we actually departed a little early. Keeping in mind the low price we paid for tickets for a two and half hour flight Air Asia provided excellent value for money and we would certainly use them again.

Night flight from DMK-KUL last week and the flight was delayed 45 minutes. This week, my friends took flight to SIN and CGK (both were from KUL) and both flights were delayed for 45 and 40 minutes. They had to pay midnight charges on their return trip from the airports, not to mention the normal hassle when you got delayed.

Having found a promotion fare from CNX-MFM, I thought I would try the latest destination out of Chiang Mai. I was interested to see why they gave up Singapore in favour of Macau. It quickly became apparent as most of the pax were in a tour group from mainland china. Standard Air Asia service although this time I booked a hotseat and had a nice chicken lasagne. Flight was 30 mins early. No jetway at MFM but the walk in fact makes getting to immigration easier. Next to the airport is a new jetfoil service to Hong Kong.

Flights from Pekanbaru to Bandung and otherwise reasonably satisfactory to me. However, flight attendants are not very friendly towards passengers. Other than that I think no problems, the flight on time.

Having checked online for Yangon to Bangkok it just remained to have documents checked at the appropriate desk. 50 minutes later still waiting. They allowed passengers with checked luggage to use the same line and then a tour group had problems with documentation. Instead of asking them to stand aside to fill in the documents they let them block the line. The supervisor said "you could have joined another line" - yes, at the back again!

I could not check in online therefore did not know that luggage, food and entertainment had to be pre- booked. At the airport we had to pay $240 for luggage because I had not checked in online. This holiday was purchased as a package and the flights were to be with Jetstar. The trip took too long overall with waiting time in airports but the worst part was that on the return, the flight was supposed to leave Phuket at 7.30pm and was delayed until 9.30pm. Staff kept assuring us the flight to Australia would wait for us. This did not happen and the plane left before we arrived, were put up in sub standard hotel for the night. Quite a long day for a 1.5 hour flight from Phuket. Not acceptable. I also told staff we had a domestic flight booked to Brisbane on the Sunday and they told me it was nothing to do with them.

Perth to KL and 8 days later back to Perth. We were fortunate to obtain hot seats which proved to be excellent, plenty of room. Coming home we changed our flight to travel with friends that left a day earlier. Changes were made efficiently but we were unable to get hot seats. Pleasantly surprised at the amount of leg room, was able to fully stretch my legs under the seat in front with no effort. Didn't order food. We found staff to be pleasant, efficient and I would not hesitate to book Air Asia again. The only thing I would make sure next time that I had a laptop to watch movies. Excellent flight and landed 20 minutes early.