Air Asia review - by R Muroby

8 January 2008  Customer Trip Rating :

KCH-KUL return. New Airbus 320, punctual schedule, cheerful FA, nice interior and clean toilets. I wasn't impressed with extremely hot and crammed KLIA LCC terminal. Moreover, it looks like an old cargo building that was converted into an airport terminal.

Air Asia review - by Steve Campbell

24 December 2007  Customer Trip Rating :

OOL-KUL return, 2nd flight out of Gold Coast since they started. Night flight both ways. Plane 15 years old A330 ex Aer Lingus. Leg room good (I am 183cm) got away with no checked bags- 21kg carry on between 3 of us (weigh it before you leave as they check both carry on and checked to the Kg) & you do not get the usual  15kg Air Asia free on X flights. Check in slow but OK, got seats allocated at counter both ways rather than pay for prebooked which was good as flight only about 60% full and we got to pick the seats. Stick to the Asian Meal if buying prepaid. Kids meal OK. Exchange rate for $AU to RM poor on plane & also at OOL , best to prepay for food and change $ when you get to KL. FAs friendly for budget airline - on the way back, they let me sleep on the floor between the centre seats. Return flight delayed by 2 hrs due to maintenance - Got RM5 McDonalds vouchers which was a bit of a shock. I would fly with them again given the ticket price and service. The seat allocations at check in make a big difference. Be aware that as they only have the one plane and do the maintenance on the turn around, the odds on it will be delayed. If you are flying on from KL I would suggest the onwards flight be the next day.
SKYTRAX Note:  Very concerning that Air Asia FA's allowed this passenger to sleep on the floor

Air Asia review - by Ron Kuhlmann

26 November 2007  Customer Trip Rating :

BKK-KUL No real complaints but the baggage restriction is a pain. The luggage that was perfectly acceptable on my transpacific flights cost $40 to carry on this short hop. Nonetheless, the price was still very low. I found the check-in process very slow - partly because the Malaysian Hockey (like ice) Team was also checking in. However, it seemed to be labor intensive and lots of steps. Far more complex than similar carriers' services in the US or Europe.

Air Asia review - by C Loh

19 November 2007  Customer Trip Rating :

JHB-MFM return. A320 cabin looked new & fresh. On-time departure from JHB (as this is the aircraft 1st flight of the day). 30 minutes delay on return from MFM (as usual for Air Asia). No explanation is given. JHB-MFM flight almost full. Please bear in mind that boarding in JHB for this route can be notorious due to passenger behaviours. Xpress boarding is highly recommended for this route. A good note is that the aerobrige is used for this outgoing flight & I guess this is due to the early first flight of the aircraft. FA greet passengers during boarding and disembarking. Seat pitch is a real problem for flight duration of 3hr 40m, due to limited spaces and seat recline. However, this is expected for low cost carriers. Bear is mind that there is limited airlines flying from SE Asia to Macau - all of them are low cost carriers. If you can afford, try flying a full service airline to HKG then transfer to Macau by ferries.

Air Asia review - by David Hake

6 November 2007  Customer Trip Rating :

KUL-HKT-KUL last week. A spotless A320, very pleasant cabin crew. Vegetable noodles and a mineral water bought onboard for 10 Ringgit was good value. I was lucky enough to have 3 seats to myself both ways. Both flights not even half full, so no scrum for boarding. Overall, a very positive experience, particularly when compared to low-cost carriers in Europe. The only downside was the LCCT at KUL. It's a good 20-minute taxi ride away from KLIA. Despite being only a year old, the LCCT looks like a terminal out of the early 1970s. The immigration queue on my return journey there was horrendous.

Air Asia review - by J Denton

26 October 2007  Customer Trip Rating :

MFM-BKK-HKT return. A very mixed service average to very poor experience, including one hour for the trolley service (no own food allowed) only to find KitKat and Water the only things left! “Xpress Boarding” is not all it should be for the extra money especially as not controlled in BKK at all well (Bus to aircraft). If this is how everyone can now fly people will not want to!

Air Asia review - by Karen Villareal

5 October 2007  Customer Trip Rating :

Kuala Lumpur to Langkawi. Was impressed by the black leather seat. No service from cabin crew on board so there is not really anything to comment on. On return sector however we were informed at airport that the flight has been delayed for 3hours due to technical reasons. We had to book a flight for a lot more at another airline to make it on time for our international flight back home. Air Asia has a 'No Refund' policy. You have to use your credit amount within 3 months or you will lose it. I only get annual leave every six months, so that is money down the drain for me. That is the only bad thing I could mention about this airline. Would be nicer if their credit limit was extended to a longer period.

Air Asia review - by S Francois

20 September 2007  Customer Trip Rating :

Kuala Lumpur to Denpasar (Bali) and back, both planes were on time. Very nice staff on board. Even if it's a low cost, the seats on the plane are clean and very comfortable (even more comfortable than some standard airline companies I flied). Compared to other low cost companies in Europe such as Ryanair or Easyjet, Air Asia is the top!

Air Asia review - by Tai-Wei Wong

2 September 2007  Customer Trip Rating :

KUL-Siem Reap return on A320. Check in quick at KLCAT. Inflight sales/service simple and efficient. Cabin spacious but seat pitch was rather pathetic. Stewardesses were busy chatting loudly at the galley after round of service/in-flight sales. Overall, above average quality.

Air Asia review - by R Michaels

10 August 2007  Customer Trip Rating :

Morning flight from Johor Bahru to Penang. Flight basically full, and managed to leave 5 minutes early. Boarding was via sets of stairs at the front and back of the plane, even though airbridges were available at the airport - wonder how much they save by doing this - maybe its more about time than cost? Same deal at Penang when disembarking. Plane got quite hot as we waited on the tarmac with both front and rear door open while stragglers boarded. Seat pitch quite tight, seats shabby (probably vinyl, not leather) and plane, a 737-300 really showing its age, with broken window shades and grubby fixtures. We landed 20 minutes before due to land, so no complaints there. Staff were friendly enough but interaction with passengers was minimal. All in all they get you to where you want to go, dirt cheaply, and on (or before) time.

Air Asia review - by G Lazaro

7 August 2007  Customer Trip Rating :

Kuala Lumpur to Denpasar Bali last week. Air Asia basically has its own terminal in the Low-Cost Carrier Terminal, which is separate from the main terminal. The bus from KL Sentral straight to the LCCT is convenient and only 9 Ringgit, though give yourself time as it's over an hour away. Lining up at the boarding gate feels more like you're about to get on a bus than a flight, as it was busy, full of people, and a hectic start to a flight. That's because of the lack of assigned seating and cramped conditions of the terminal building. However, other than that, we left and arrived on time. I didn't try the food. The flight attendants were ok for a full flight. The leather seats are a bit tight. But, honestly, for the price I got for this 3-hour hop, I'd do it again.

Air Asia review - by Hugh Miller

25 July 2007  Customer Trip Rating :

Over 20 flights with Air Asia and only 1 delay. Service fine. Seaweed sandwich inedible. I like the airline and the prices. Actually given a choice between AK and QF I would take AK anytime because of staff attitude.

Air Asia review - by John Bauman

25 July 2007  Customer Trip Rating :

Bangkok-Kuala Lumpur-Langkawi return. Very helpful check in staff at all locations. KUL terminal fine but make sure you shop and eat before going airside. NO strict baggage restrictions that others have mentioned although we were only just over the limit. Aircraft clean and tidy but just have to become a "local" and stand no nonsense when it comes to boarding. Flights departed on time. Very good all round and would use them again.

Air Asia review - by M O'Brien

25 July 2007  Customer Trip Rating :

KUL-BKK. They opened the counter almost 3 hours before departure, which was appreciated. They also overlooked the fact that each of our suit cases were about 1 kg over the ridiculously low weight limit. The crew was a bit on the immature side but friendly enough, and the flight was on time and cheap, which is a big factor.

Air Asia review - by C Saunders-Tack

23 July 2007  Customer Trip Rating :

KL to Langawi travelling with 2 year old. The experience was much better than I expected. However, young families and the elderly are not given priority boarding, so on the flight out our daughter nearly ended up sitting on her own. Air Asia have introduced a Paid priority boarding service where by for MYR20 per person (paid at check in or when booking) you can board first. We were told that they limit it to 30 passengers per flight. This is the only airline that won't let us take our FAA approved car seat on to the plane. Air Asia (Langawi - KL) flight before ours had been cancelled. I got the impression this wasn't an unusual occurrence. The KL terminal (LCC not KL international Airport) is OK, had all the facilities one needs and the car park is right outside. Parking machines don't take MYR50 notes. In summary old planes, basic, friendly and cheap. Would happily use again for short flights.

Air Asia review - by M Bautista

3 July 2007  Customer Trip Rating :

We recently had our first taste of Air Asia's budget flight (CLARK- KK/KK-CLARK) and was pleasantly surprised. The no-frills flight took less than two hours, was comfortable, and flight attendants were world- class. Save for the cold attitude of the ground staff during check-in and the mad rush to the plane during boarding, this no-frills flight may be worth considering again.

Air Asia review - by Sam Crawley

22 June 2007  Customer Trip Rating :

The general point about AirAsia is that it is no-frills airline - no fixed seating, scrum to get on etc. This, I think, most people accept with the low-cost. I have flown AirAsia many times, sometimes without issues, but when things go wrong, I do not appreciate the "not our issue" attitude that is thrown in your face. They're pathetically unflexible about the checked luggage limit, actually encouraging you to shift everything into your hand luggage (I've been told 16.0kg is not acceptable, 15.9kg is), they frequently reschedule flights with minimal warning to pax even if they knew it would happen weeks or months before, with no interest in the consequences (they're just "point-to-point" remember, they don't care about your connections), and LCCT is a bit of a nuisance (presumably created because AirAsia were upsetting Malaysia's flagship KLIA with their departure stats).

Air Asia review - by D William

11 June 2007  Customer Trip Rating :

I fly Air Asia BWN-KUL and MYY-KUL regularly. With Air Asia you take the good with the bad. The worst of the bad is the infamous boarding rush. The airline allows the elderly and families with children under 12 to board first, but this courtesy is regularly abused as many passengers pretend to be uncles and aunts of random kids just to get past the gate. Once through they jettison their newly adopted family. Some gate agents police this and insist only parents can get through with children, but most adopt the "it's ok lah" stance and are reluctant to confront and control the passengers. Many Air Asia veterans have mastered the art of claiming the aisle seats first to make it difficult for anyone to sit in their row. The flight attendants are first class, even if the seats are not. They are attractive, courteous and professional, offering a service far better than many full carriers.

Air Asia review - by Don MacKenzie

17 May 2007  Customer Trip Rating :

Thai Air Asia Suvarnabhumi-Chiang Mai. Managed to secure seat next to exit so unlimited legroom. Aircraft a very old 737 with faded exterior paint and evidence of Indonesian signage inside. But it flew OK and departed and arrived on time. Nice Thai food served for lunch. Friendly and attentive cabin crew. Proper pre-take-off instruction given to passengers seated in escape aisles. Excellent value at 1,300Baht. Would use again. Unlike the other airlines, I understand Thai Air Asia has retained all domestic flights at Suvarnabhumi which is a bonus if you are driving from say Pattaya or connecting from International.

Air Asia review - by Shane Tarr

14 May 2007  Customer Trip Rating :

For an airline that offers heavily discounted airfares Air Asia is quite satisfactory. Our family flew BKK to HAN. Only two real problems: Air Asia states it gives boarding priority to passengers with young children - this might be so on most of its flights but not the one we traveled on (our baby is 13 months). Secondly, at least on our flight one of the flight attendants told my partner she should not serve the food she had brought on to the plane for our infant: that would be fine if the food available for sale was suitable for infant consumption. Still on flights of less than 2 hours this is not a very big problem. "Colleagues" cite secondhand reports of Air Asia being vastly inferior but I suggest they travel Air Asia and see for themselves. I won't always choose to travel Air Asia, especially if traveling on business but I think leisure travelers in SE Asia have never had it so good!

Air Asia review - by Philip Thomson

9 May 2007  Customer Trip Rating :

Air Asia cannot operate to a schedule. It should change the schedule to one it can operate to. Also, the system of no reserved seats simply does not work in Asia. Chaos, pushing, shoving and running to get on board create a ridiculous situation. It's not like in Europe and the US where passengers behave in a more civilised way. This is compounded by the fact that they still want to give priority boarding to families and children etc. Whilst this is fine where everyone has an allocated seat and it is just a matter of waiting a little longer, it is not fair when al the front seats are taken by these. AirAsia cannot have it both ways. This is an experience which you really want to avoid if at all possible.

Air Asia review - by Michal Strzelbicki

8 May 2007  Customer Trip Rating :

BKK-KUL, KUL-SUB, DPS-KUL, KUL-BKK. All flights left and arrived on time. Planes on BKK-KUL and DPS-KUL new and shiny (Malaysian Air Asia), on other old and worn, especially KUL-SUB, on which we were the only tourists in a plane full of locals. All flights except this one safe and without problems, on KUL-SUB one of the pilots spent half of the flight struggling in the toilet (maybe due to huge turbulence)... Crew helpful and friendly on all occasions. Price low as should be. Overall AirAsia can be recommended as a cheap and convenient way to fly around South- East Asia.

Air Asia review - by Kim Buxton

2 May 2007  Customer Trip Rating :

KL-Penang-Kuching-Miri-KL. Air Asia uses the LCC terminal in KL which is a long way from the main terminal, so the first tip is don't use the train to get here (I took a taxi from KL centre for MYR 100 - Air Asia has its own busses from KL Sentral for MYR 9). I bought my tickets during a "pay only taxes" campaign, so I paid next to nothing for them. KL - Penang - new Airbus, early departure and arrival. Penang-Kuching - they changed the flight time, I couldn't check my e-mail, Norwegian mobiles refuse to work in Malaysia and I was therefore unaware until I got to the airport, but the flight departed just 1 hour later than originally scheduled - no real problem - older 737. Kuching - Miri - same problem - except flight had already left, so I had to buy a club class ticket with Malaysian. Irritating. Miri to KL - new Airbus, bang on time. For what you pay, you get good service. Of course there is a difference between Malaysia Airways club class and Air Asia review - the choice is yours. On board snacks - reasonable choice, good prices. You don't need to rush for the exit row seats - for some reason all the other passengers avoided them - I'm really not sure why; maybe they are not savvy to flying like some of us old cynics. Would I use them again - if they insert something a space on their website so that they have contact info for you while you are in Malaysia in case of changes - yes. Otherwise -as they only have one flight per day on some routes and you may end up waiting until the next day before an alternative is offered, I'm not sure. If I do fly them, I will ring to reconfirm - although that is a hassle I would rather avoid.

Air Asia review - by Dave Booth

20 April 2007  Customer Trip Rating :

KUL-KBR. Only used Air Asia on this run because MAS flight was full. I wasn't impressed by the 'low cost' LCCT terminal at KUL. It was hot and poorly signposted, with a very limited range of eateries charging higher prices than at the main terminal. I had to ask several staff for advice on where to check in for my flight, which wasn't listed on the screens. Flight was 1 hour late departing, on a very old and tatty 737-400. Service on board was friendly but chaotic. Was pleased to fly the return leg on MAS.

Air Asia review - by Philip Amswych

20 April 2007  Customer Trip Rating :

KL to Kota Kinabalu, Kota Kinabalu to Sandakan, Sandakan to Tawau and finally completing the circle, Tawau to KL. Various comments had made me nervy about the airline's punctuality rating and even on their web site it doesn't come out with shining lights, so I made sure that with as many bookings as possible I was allowing plenty of time for connections etc. I needn't have worried as all four flights left on time. I was concerned about the overweight implications (they allow a max of 15kg) and having dive gear with me I was always in the 22-23kg range. Again the reality was quite OK in that they charged me for only 2 kg overweight on just two of the flights (a very affordable RM16); for the another flight I was not charged at all and for the last flight I was invited to take my dive bag into the cabin (on top of a fairly weighty cabin sized back pack). The other point where they excelled was when FAX (Air Asia sister company) cancelled one of my flights. I received notification of that a good two weeks ahead of time and this allowed me to make alternative arrangements. Apart from giving me credit for the cancelled flight, they allowed full credit on another flight that I chose to cancel in order to get a better routing. In that way I was able to fly Tawau to KL direct rather than Tawau-Sandakan-KL which had been the original routing. The planes themselves were either brand new or in very reasonable condition and both the ground crew and cabin crew were nothing less than helpful and pleasant throughout.

Air Asia review - by Jason Barber

20 April 2007  Customer Trip Rating :

BKK to Krabi and back, plane left on time, pretty good service, but, there is always a but, beware of the baggage limit of a measly 15kgs. We flew from London to Bangkok, so naturally we brought more than 15kgs with us, made to pay THB80 per excess kilogram - not a major cost, but an inconvenience, as you must go back to the ticket counter to pay it. Flight was very cheap compared to other airline on that route.

Air Asia review - by Vanessa Cheung

15 April 2007  Customer Trip Rating :

Macau to Kuala Lumpur to Kota Bharu. It was such a terrible experience that we will definitely NEVER fly Air Asia again. 3 out of four of our flights were delayed, changed and / or cancelled. We basically spent 2 whole days waiting at airports, for just flying in and out from Macau to Malaysia, a trip that only takes about 5 hours. Staff were not helpful in explaining why the flights were delayed, or giving information of new arrangements (if there is any), not to mention if they could offer any help if we would have missed out connection. But No Surprise! Our connection was delayed as well. The flight from Macau to Kuala Lumpur is rather clean and fairly new. However, the domestic flight from Kuala Lumpur to Kota Bharu was in rather poor condition, it was rather old, and the seat in front of us was falling apart. And, there was gaffer tape taping on the wing. No matter what minor problems they were, as a passenger I don’t think I could put my mind at ease flying in a plane like that. I do not recommend anyone to fly with Air Asia unless you do not mind spending your precious time waiting at airports.

Air Asia review - by E Giallo

10 April 2007   Customer Trip Rating : n/a

BKK-Kota Kinabalu return and KK-Kuching return on January 2007. Long check in but flights always on time (less than 20' delays). Good efficiency but cabin crew not so professional (always laughing). Food OK, cheap but items often unavailable.

Air Asia review - by Martin Walker

24 March 2007

Air Asia from KL to Kuching, and back again a few days later, in February this year. Plane was very clean indeed; FAs good; timing spot on -no delays. On the basis of these two flights I shall be using them again.

Air Asia review - by Robert Marshall

20 March 2007

KUL-KCH-SBW. Most impressed with both value for money, cabin staff and the aircraft.

Air Asia review - by Graham Thomas

8 March 2007

Langkawi to Kuala Lumpur. Being last on the plane we discovered why it was a melee to board the aircraft. We had just found out it was 'free seating' and you can sit where you want unlike any other airline we had flown with. Children running up and down the aisle all through the flight, standing on their seats when seatbelts should have been worn and to top it all, as soon as the aircraft hit the tarmac at Kuala Lumpur, almost everyone unfastened their seatbelts and it was a loud chorus of the clicking sound as over 100 passengers released their belts. This was absolute chaos. Cheaper flights and although flight was in total disarray with unruly passengers we would probably manage another short flight with Air Asia again.

Air Asia review - by Alex Ong

26 February 2007

JB-KL-JB, both dep and arrival on time, reached LCCT KLIA 20 mins early and on return, 15mins early. Overall, a present journey with it's new Airbus 320. I only paid RM125 with tax for the return tickets at this CNY period (book 6 mths advance), 100% value for money. Good job AA.

Air Asia review - by Jeffrey Boen

19 February 2007

REP-KUL. Check-in was smooth, followed by a leisurely walk outside to the plane without any frantic rush. Secured a good seat in a half-empty plane. Friendly FAs. I can recommend the nasi lemak. Flight departed on time and arrived 15 minutes ahead of schedule. No long wait for luggage retrieval. I've been fortunate to only have had pleasant experiences with Air Asia.

Air Asia review - by Matthew Lubeck

15 February 2007

Air Asia from BKK to HKT. Arrived on other carrier early in day at BKK, but check in is limited to 2 hours before flight and so had to stay outside of security all day waiting for check-in - had no bags to check but no one would accomodate us. Flights board from a chaotic and grimy bus lounge where neither the PA systems nor the information screens were used for announcements. Flights were announced for boarding by yelling in Thai. Flight delayed for over two hours with not a single announcement made about approximate departure time. Left by bus to plane and was nearly knocked over by rush of people trying to get seats on plane since Air Asia uses free seating. Plane was very old with chipping paint on exterior and exposed wiring and uncovered light bulbs riddling the interior. FA's grumpy and robotic. The experience was cheap, but for such a short flight, Air Asia is exhausting.

Air Asia review - by Dave Booth

13 February 2007

CGK-PDG and return. Decent seating and excellent service from FA's was marred by lengthy delay outbound and the sloppiest ground handling I have ever seen. I booked a flight on line with a departure time of 1545. Boarding pass stated time of 1540 departing from gate A7. All info boards in the terminal said the flight was timed at 1605 from gate A4. I dutifully went to A4 - where the info board indeed showed my flight number - but only discovered the boarding gate was really A7 after overhearing a radio conversation by an airport employee! Thank goodness I speak Indonesian. Boarding was delayed for no apparent reason, then there was an unholy scrum with passengers exchanging insults and pushing as they all tried to get through a single door. Guess what? We were then marched through interconnecting airside corridors all the way back round to gate A4 where the aircraft was parked after all. Once inside the plane there was a lengthy game of charades to match the people on board with the names on the manifest, culminating in a school register approach with passengers raising their hands as names were called. Terminal 1 at Jakarta has always been the poor relation as terminal 2 is now reserved for international flights and services by the flag carrier Garuda. As domestic air travel expands rapidly in this developing nation the existing facilities are simply unable to cope.

Air Asia review - by Luke Morre

8 February 2007

Why can't Air Asia improve its ontime performance? Their prices are great. Their planes and staff are okay. Their coverage and destinations are good. It is just really annoying that every time I fly with them there are always lengthy delays. Other airlines can manage to take off on time. I wish Air Asia could too

Air Asia review - by Lim Kah Yeuan

8 February 2007

Have flown multiple sector and several times with Air Asia before. The planes are clean and good. The main drawback that makes me not to travel by Air Asia is the rush to board the plane since there is no seat allocations, and the delays during peak season. I would prefer to travel by mainstream airlines then. The Low Cost Terminal in KLIA can be rename as cheap skate terminal which doesn't justify the high airport tax that we pay. I think those who had pleasant flights in the comments in this site is because they travel during off peak season. Therefore recommended to travel during off peak season.

Air Asia review - by Peter Matthews

7 February 2007

Travelled with them to Krabi and Chiang Mai and back to BKK in January excellent service charming FA's if only Ryanair would follow the example of this budget airline in service standards then European travel would be vastly improved.

Air Asia review - by Rudi Mangunrahardja

22 January 2007

Macau to KL. When boarding at Macau, our carry in bag (less than 7kg) was asked by the staffs for them to take care as claimed that it was too big (later we found it was not true, other passenger brought bigger and heavier bag allowed to board). We argued to carry as it contained breakable item but the staff in Macau ensured that everything will be fine. Even when we asked to take the memorable bowl only to carry in, it was not allowed by the staff and they informed us not to worry. When we arrived in KL, I was very disappointed that the bag was handled very badly and the beautiful memorable bowl was broken into pieces. The staff in Macau did not keep the promise and Air Asia recklessly handled the bag (even there was no effort to put a fragile sign tag on the bag). I sent a feedback to Air Asia and there is no response. It was very disappointing experience to travel with Air Asia.

Air Asia review - by David O'Keeffe

19 January 2007

Flew Air Asia from KUL to BKK. The low cost terminal is definitely true to its name. On the other side of the runway at KLIA and nothing more than a very big barn. Check in is a nightmare with lines running all over the place and long, so get there early. The departure lounge is slightly better with some shops to do duty free shopping, but the seating is poor and uncomfortable. My biggest grip is the lack of allocated seating, we were on a plane with a large Chinese tour group and they rushed the plane leaving other family groups having to split up, not always a good thing if you have young children. Flight itself was good, plane clean and nice leather seats. Food to purchase was limited in choice but fresh. Given the price it wasn't too bad but Air Asia need to do something about their terminal facilities.

Air Asia review - by Mark Seaton

19 January 2007

KUL-BKK-HAN-KUL. As opposed to my previous posting, nearly all my flights departed on time with the only exception of the HAN-KUL leg - delayed by 35 mins. Flights were uneventful and pleasent. Full flights on all legs. Air Asia should take note that their Nasi Lemak meal (Inbound & Outbound KUL) is very popular with their passengers. Therefore Air Asia should have more of this particular meal on their flights due to the fact that most of the time, half of the passengers are told that the Nasi Lemak is sold out and that the rest of the passengers to opt for sandwiches or instant noodles. This happend on my return flight from Hanoi and previously from Bangkok to Kuala Lumpur. Being a no-frills airline and counting every penny, having more Nasi Lemaks available on all flights will definitely somewhat help with the company's earnings. All-in-all, a good airline and a good crew. Will fly again with them!

Air Asia review - by D Maulana

19 January 2007

CGK-KUL-BKK-KUL-CGK flight was served mixture of Indonesia Air Asia and Malaysia Air Asia on B733 and Airbus 320. All flight was ok and on time. Since Air Asia only offer "point to point" flight, therefore I have to check in on every sector, however check in is efficient, although experienced long queue on my KUL - CGK sectors in LCCT Airport, KL. Freindly and efficient FA on all sectors and really helps me a lot since I am flying with two infants.

Air Asia review - by David Allan

12 January 2007

CGK-KUL-CGK. Outbound flight was scheduled to depart at 2020 - upon check-in at 1840, we were informed that the flight would be "slightly delayed" (although nothing on the departure boards stated any delay) and we should therefore await announcements. Went to departure gate at 2100; a handwritten piece of A4 paper (in yellow highlighter pen!) stated that gate had been changed. Proceeded to new gate : ground staff informed me that departure was now 'rescheduled' to 2130 (although departure boards still stated 2020) and to await announcements. Returned to gate at 2130 (still no announcement) and staff assured us that flight would take off 'on time' (!?!!) - we eventually did so just before 2200, but only after a very long bus journey across the tarmac to the remotely parked aircraft. Usual mad scramble to board; uneventful flight finally arrived in KLIA just before 0100, meaning it was after 0200 before I arrived home! Fortunately the return flight at 0700 was on time. Highlight of the trip was the new A320 (both ways) and the friendly FAs. Check-in staff at the KLIA LCCT informed me that AirAsia flights later in the day are often subject to delays (domino effect, no doubt). They really need to address this problem before taking their business model long-haul with the recently-announced AirAsiaX flights to India/China/UK.

Air Asia review - by Alvin Malasig

4 December 2006

We took the Clark - KL v.v. and Bangkok - KL route. The boarding process is quite inefficient if not chaotic. It is a mad rush toward the plane at Clark. Going through the aisle with a backpack was horrible. The food was simple but good enough but good thing we didn't have to sit on the toilet bowl. As for the Bangkok - KL flight we were crammed like sardines into an airport bus with all our hand carry luggage which was far from comfortable but the flight was quick and uneventful. On our way back to Clark we had 2 impolite FAs who frown more often than smile. Glad that I didn't have to deal with them. I hope they use newer planes. Otherwise the price makes it a very good trip indeed.

Air Asia review - by Gary Belan

17 November 2006

KUL/PEN I don't worry about having to pay for food on low-cost airlines. My only concern is that they keep up safety standards. I was impressed when the flight attendant told the people across the aisle from us in the over-wing emergency exit that they couldn't have their bags on the floor. I was shocked when he allowed them to hang the bags over the seat pocket and the others sitting on the spare seat between them! PEN/KUL - 2 seconds after we landed (we were still on the runway!), one of the two flight attendants from the rear of the plane came flying up the aisle with her wheelie bag in tow. I would think she should remain at her door until we reached the terminal. Passengers can't block the aisles with their bags, doesn't this safety standard apply to crew??

Air Asia review - by Mark Seaton

15 November 2006

KL-BKK trip was delayed for 4.5 hrs. No reasons for the delay given however overheard the staff saying that the aircraft intended for the KUL-BKK flight was used for a flight to Medan, Indonesia because of technical issues with the other aircraft. They was a group of Pakistanis who missed their connecting flight to Islamabad because of the delay. Good value for money but with lack of no-frills competition in the region (Air Asia co-owns the Indonesian Air Asiaand Thai Air Asia and the only other competitor Tiger Airways - owned by Singapore Airlines), prices are steadily increasing.