AirAsia Passenger Reviews and AirAsia Customer Trip Reports

PEN-SIN on a very new A320. Pre selected seat in the first row (1D) as I wanted to have a fast clearance out of Changi Airport. Aircraft was pushed back 10 minutes before ETD and arrived SIN 20 mins earlier than ETA. Efficient cabin crew.

I have been flying with my wife, who has problems walking and needs a wheelchair, from Bangkok to Kuala Lumpur and return. Flights were on time, with nothing adverse to report and a very friendly crew. What is annoying is the way AirAsia are managing to increase prices: additional fee for credit card payment, additional fee for seats (I can agree to a supplement for seats with more legroom), but to have to pay an extra fee for any seat is something than even Ryanair has not (yet) considered, how can you fly without a seat? Additional fee for wheelchair use (4 USD, it means 16 USD for a return trip). If you consider all this, the price is not too different from what you can get on regular airlines, and this will be my choice next time.

Flight AK1441 from Hanoi to Kuala Lumpur. Booking and flight document indicated departure of 21.00 Vietnam time and arrival 23.15pm Malaysia time with no delay in departure time. Arrived Kuala Lumpur at 01.15 (the next day) without any transit, only to find out later that an added 2hrs flight is due to inconsistency in flight details generated by airline's system against actual flight duration. Ample of residual consequences, including airport pickup charter and hotel booking, arising with the timing mistake made by the airline's system.

Traveled to Denpasar, Bali on Dec 2013. Had no issue with the QZ flight, the ground staff and flight crew in KUL were attentive and nice. However, for the return flight, the ground staff in Bali didn't even bother to explain to us regarding the flight delay, it was delayed over 3 hours. No refreshments at all. Just an announcement regarding the gate change. I've had delayed flights with AA while in KUL, they provided us info on why the aircraft was late, even meal vouchers and food but not in Bali. Very disappointing!

Flew from Don Muang, Bangkok to Jakarta. Planes clean and new, flights were on time, crew indifferent, seats narrow. However, considering the price, a very good alternative, especially in Bangkok, where you can enjoy the now (almost) empty Don Muang Airport, with no queues at the immigration and fast luggage deliveries.

Flew from SYD-KUL return. Was quite happy with them on the first leg apart from the poor airport at LCCT, on the return leg they changed the rules for cabin baggage denying both of us a second carrier bag allowed onboard. Very disappointing and rude ground staff. Very poor organisation. On the same flight, staff failed to secure toilet doors before takeoff so they swung open abruptly. I'd avoid flying them again.

Flew from Sydney to Penang via KL, then Penang to KL, KL to Miri, Miri to Kuching, Kuching to KL and then on to Singapore. Both ground and air crews were excellent, extremely helpful and kind with our elderly parents with mobility issues. Check in at all airports was quick and efficient. Arrival at KL LCCT was a shock, did not expect to have to walk the long distance from the tarmac to the terminal building in the hot blazing sun. Most airports would have a bus to transport the passengers to the terminal building. Not a good first impression of KL. Will certainly fly AirAsia again.

Bangkok to Singapore on 30/1/13. Easy check in at Don Muang airport and was given an aisle seat as requested. Friendly airline staff and a good selection of food on sale. A little different to the grumpy lot on my next flight on Qantas from Singapore to Sydney.

Recently flew return from Bangkok Don Muang to Chiang Mai. Check-in was very good at both airports, both flights were on time, nice clean aircraft and first rate cabin crew.

DMK-DMK and DMK-KBV return on A320. Check in was quick. Flights on time. Seats comfortable and decent legspace. Crew attentive and polite. Food was decent. Luggage arrived promptly. Did miss that you could not buy a beer.

When 4 of us were flying from BKK-KUL on 15 Dec, there was a 2 hrs delay and we missed our connecting flight to Kuching. All flights to East Malaysia were fully booked to an extend where no standby passengers were allowed. We tried to check with all other airlines, none were available. When I presented my case to AirAsia counter at LCCT, somehow, the counter staff was able to fly us home. We appreciated their effort to make our travel comfortable even in a 'hopeless' situation. Most recently, when AirAsia halted their KL/CMB/KL flights, 14 of us were affected from 27 Feb to 5 Mar. Refund was fast, even our connecting flights were refunded. Value for money. In terms of comfort, services and planes are good. LCCT is sometimes below par especially the female washrooms - wet and smelly! Hopefully the new KLIA 2 will be a better terminal.

The last time I flew Air Asia was when I returned back from Medan to Surabaya. It was a very long flight for an Indonesian domestic flight. More than 3 hours. It supposed to be a good flight, but due to a delay, my flight departed in the evening, and I was devoid of scenery as it was dark. Seat pitch was not great for a flight longer than one hour. I had a mixed feeling over the food. The fried rice was terrible, but the satay was great.

I am unhappy that Air Asia's transfer to Don Muang airport has not improved any of their problems they had when they used to fly from Bangkok's main airport at Suvanabumhi. The delays are the same - from the check in counters to the flight departures. Last week I waited 1 hour in the check in line - unacceptable when they are only 1 of 3 small airlines using this airport. Then you have to take a bus from the check in gate to where the plane is located almost a kilometre away on the tarmac. Changing from Bangkok's main airport was supposed to improve all these things. Also, transferring from Don Muang to Survanabumhi (where all the other airlines leave from) takes a long taxi ride of around 600 baht (incl. 3 tolls). It is just not worth using Air Asia in Thailand at all! Their website often goes down during your flight booking, and there is never any response when you make a customer complaint. This airline makes changes to suit itself and save money but never makes changes for its customers.

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