AIRASIA   Passenger Reviews and Air Asia Customer Trip Reports

AIRASIA customer review :  19 September 2009 by D Lee (Singapore)

KUL to SIN. Check in quick, boarding smooth and flight departed on time. New A320, drink/food service prompt and efficient for a 55 minute flight. All in all, worth the money paid for the flight (the lowest fare for RM25), and worth flying them again.

AIRASIA customer review :  18 September 2009 by Terry Stokes (Australia)

SIN-KUL return. No problems with check-in in Singapore. Flying to KL the flight was on time with only average levels of customer service inflight. Check-in at KL was very slow. I counted over 130 passengers queuing and only 3 desks open. The flight boarding time came but there were no ground staff to be seen. When I did find one he indicated the flight had been delayed by 30mins. 40 minutes passed and there had still been no announcement and there were still no ground crew to be seen. When I did find staff, he said the flight had been delayed again and could not give me a time frame for departure. Speaking with other passengers waiting for the same flight they had all been given different information. When I asked to speak to a supervisor they wouldn't reply. After finally speaking to someone senior I was told the flight would be departing no later than an hour later - as he finished telling me this the flight was called for boarding. It seemed as though nobody knew what was happening. I would book with them again as they are cheap and aircraft are clean but not if I needed to be somewhere at a specific time.

AIRASIA customer review :  11 September 2009 by C Baker (UK)

Glad I'm not the only one to have found the cabin crew a station above themselves. Otherwise the longhaul flight was ok, KL to Stansted. I think possibly they need a couple of crew more of the mature end.

AIRASIA customer review :  8 September 2009 by Toby Price (UK)

Bangkok-Chiang Mai-Bangkok. Food onboard cheap and aircraft reasonably clean. It was an old 737 and a bit dated but its only a short flight and for £85 return for 2 a great deal. The only worry I had was one of the flight attendants wearing a mask. Did she have swine flu or did I?

AIRASIA customer review :  25 August 2009 by K Wong (Malaysia)

KUL to KCH. Our flight flew on time and checking in using the self help machines was a breeze. Air Asia is doing a fine job and should keep up the good work. Our only complain was the tight seat arrangements. I cannot imagine flying long haul with Air Asia ie. KUL to London/Melbourne. The XL seats are too expensive for many budget travelers like myself. If only the seat configuration can improve with more leg room and better reclining angle then Air Asia will win more hearts.

AIRASIA customer review :  24 August 2009 by Neil Osrin (Thailand)

BKK-Kuala Lumpur LCCT - online checkin worked well and staff at BKK very pleasant. The gate opened on time and boarding was swift. Onboard the cabin crew were young and pleasant. The seats were not very comfortable and legroom tight. I found the prices for bottled water expensive. On landing there was a 10 mins trek to the passport control area. LCCT is a busy and not particularly nice place and looks like an old shopping mall. The Skybus took 2.5 hrs to get to the city centre as opposed to the advertised 1 hour. The 28 mins train from airport to city centre is a much better option (although you do need to get a bus from LCCT to KLIA).

AIRASIA customer review :  17 August 2009 by J Ellis (Australia)

I have travelled Air Asia on 3 occasions with my family. The prices are amazing, I agree that seats are very narrow, food ordinary etc. Air travel is foul even in the best circumstances and in my view, it doesn't matter who you travel with. Just get me there and get me there safely.

AIR ASIA review :  17 August 2009 by Chin Shi Hong (Malaysia)

Kuala Lumpur to Kuching. New A320 aircraft. "You get what you paid for" can be applied to this airline. The inflight meal must be purchased online or purchase on-board. The purchased meal are OK. I only rate this airline 6 because of the rude cabin crew. Beside this, all other services are OK. I will use this airline when my budget is limited and my journey does not require me to transit through other airport.

AIR ASIA review :  14 August 2009 by Robert van Tuijll (Netherlands)

KUL-CGK-DPS return : 3 out of 4 flights were re-timed. On two occasions I received an sms but the 3rd time nothing. When you book early the flights are super cheap and the planes are good. However if you just had a 12 hour flight from AMS to KL and your layover changes from 3 hours to nearly 7hrs it does not make you a happy person. If you have no connecting flights and time is not a problem I would recommend Air Asia - otherwise think twice.

AIR ASIA review :  9 August 2009 by M Sands (UK)

KBV-BKK-CNX. Booked flights online for superb price. Online booking very simple to use. However advised by Air Asia via SMS that both flights had been re-timed. Air Asia do not allow connections so lucky that both flights re-scheduled later. Flights were quick and comfortable with good amount of legroom. First flight on new A320 aircraft and second service on a 737, which showed its age. Staff were not particularly friendly, but they remained professional. Flights departed and arrived early, good value for money - just be careful if you are using them as connecting services of regular timing changes.

AIR ASIA review :  23 July 2009 by P Neo (Singapore)

SIN-BBK-SIN. New A320 plane on both flights. Paid the additional $10 per way and selected seat 1F which is worth it (Tiger and Jetstar charge more). Deserve the best low cost carrier award.

AIR ASIA review :  21 July 2009 by Daniel Keller (USA)

Kuala Lumpur to Sandakan, Kota Kinabalu to Kuala Lumpur, and Kuala Lumpur to Denpasar. All domestic flights were on time or close to on time. Flight to Bali was delayed by 1.5 hours. Very cheap price. I paid for pre-selecting seats and able to board first and select and change my seats online. Company was fairly responsive to requests by phone or online. However, some phone calls were difficult as there were language problems. Because of this there was some confusion when I tried to supersize baggage allowance for flights that had been booked initially last year. Since some of the rules for supersizing had changed in the meantime, this created some problems when I tried to supersize shortly before my flight. All our planes seemed fairly new and comfortable (when able to select exit seats). Meals were provided as ordered for the most part. Boarding was easy given that I had paid for Express Boarding. I would strongly recommend paying for some services like choice of seats, meals, extra luggage etc on line because it makes it so much easier. I also would recommend to check-in online up to 48 hours in advance because it seems to make the check-in process at the airport so much easier and faster. Value for money seems quite good!

AIR ASIA review :  21 July 2009 by T Wong (USA)

KUL-BKK. Prices are dirt cheap and you pay only for what you want. I got a really cheap ticket and wasn't interested in food or drinks for such a short flight. Flight attendants are still friendly and nice. Plane was new and just as comfortable as a flight with a legacy carrier.