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AIRASIA Passenger Reviews and Passenger Trip Reports |
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AIR ASIA review : 18 May 2009 : by L Allen (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Bangkok to Ubon Ratchathani Have used this service return on 4 or 5 occasions and have found
the service first class for a budget airline. One thing to warn people about is the luggage
allowance which is only 15kg for internal flights. Will continue to use Air Asia for any
internal flights in Thailand
AIR ASIA review : 16 May 2009 : by Simon Dobson (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Bangkok to Phuket and Krabi to Bangkok.New A320's immaculate. Service onboard is excellent,
drinks and food very reasonably priced. Assigned seats and speedy no fuss boarding are
excellent for a low cost airline. Despite a 2 hour delay at Krabi, aircraft was turned around
in 15 minutes from arriving to departure! Due to the delay, we also got free refreshments in
the airport provided by the airline. This airline represents exceptional value for money,
excellent cabin crews and brand new planes.
AIR ASIA review : 15 May 2009 : by H Lee (Germany)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BKK-KUL return. I was impressed with appearance and service during check in staff at BKK
airport. FAs were all professional, did an excellent job even though Air Asia is a budget
airline. I have to say that food served on board wasnt that good. I encountered only one
unpleasantness - disinterested check in staff in KL's LCCT. During the whole process she had
muttered only one word, 'Passport'. As she handed me my boarding pass with one hand, the other
was holding a bottle of water, she turned her head away to take a sip. Such behaviour
contradicted the announcement of their award onboard the plane
AIR ASIA review : 13 May 2009 : by D Siemon (Germany)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
KUL to Siem Reap, from KUL to MDC, from MDC-KUL-Phuket-KUL-MDC. All the aircraft were new and
clean and the rest room too. The flight attendants were very kind and helpful. The food and
drinks were very cheap. Leaving and arriving were on time. The pilots were always welcomed us
and explained the routes very well. All in all were always a pleasant fights although all
flights were promo prices.
AIR ASIA review : 5 May 2009 : by Quek Keng Guan (Singapore)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Singapore-Bali return. Travelled on their new A320s. 3 check in counters were opened at T1. We
were given seat nos on both flights. There were a wide variety of shops and restaurants at T1
compared to the budget terminal for Tiger Airways. Flight was 85% full on the Sunday flight.
Was given water and peanuts on board. There were 3 cabin crew on board selling food for
purchase. Toilets were clean. Cabin crew appears reserved, not pushy in selling duty free
items as compared to Tiger Airways. At Bali airport, longer check in Qs were seen as there was
a earlier flight bound for Bangkok. A total of 4 check in counters were opened for 1 Air Asia
flights bound for BKK and SIN. Qs were cleared promptly. Flight bound for Singapore was 95%
full on the Thurs flight. Inflight services was similar to the inbound flight. Travelled with
2 kids and were given last row of seats for both sectors (did not request). Its closer to the
toilets for nappy change. Baby strollers were given upon promptly upon disembarked of
aircraft. Overall a pleasant flight and the ground staff handled Qs promptly as well.
AIR ASIA review : 5 May 2009 : by P Pybus (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
DPS-BKK A320. Pre-booked seats and meals, all honoured. Flight left on time with a 95% load.
Service good, announcements plenty and clear. Landed in Bangkok during a thunderstorm but on
time. Bargain price and great service.
AIR ASIA review : 5 May 2009 : by Stephen Jones (Australia)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Have flown Air Asia and enjoyed them (and posted on this) before. As an aside, I just rang
their call centre twice to update email details for upcoming bookings - and both of my calls
were answered within a minute!
AIR ASIA review : 30 April 2009 : by Mei Ling Lee (Malaysia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
KL-Stansted-KL. Happy to have cleared through Stansted and not Heathrow. Enjoyed comfortable
service level despite low cost and age of aircraft. Friendly staff, on ground and in flight.
Stewardess on return gave up her own meal in exchange for my prepaid Malaysian order, to
accomodate my bad tummy. Definitely above expectation.
AIR ASIA review : 28 April 2009 : by Z Ahmad (Germany)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Kuala Lumpur to Bali. The cabin crew went through safety procedures. New planes with clean
toilets. Quite a few announcements from the Captain during flight as well. Young attendants
doing a fine job. Air Asia has connected many destinations closer and being a low cost airline
one cannot expect too much. The same ticket on any regular airline would cost twice as much
with perhaps the same service so no complains.
AIR ASIA review : 24 April 2009 : by J Siebrand (Australia)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MEL-KUL-MEL. Sat in row 8, these are the front seats with the screen that folds out. The
seats were very narrow. Requested an infant cot. This was provided but was way too small for
out 15month old daughter. The sever on board both flights was ordinary with the cabin crew
coming across as being very grumpy.
AIR ASIA review : 24 April 2009 : by D Kilminster (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Gold Coast to KL return and KL - Penang return. Picked up cheap tickets for the family - $1200
return for the 4 of us including meals and checked baggage. Plane new - not the best leg room
and the seats narrow. But if you want a cheap fare put up with a few inconveniences. Flight
Attendants fantastic and food on board was better than most airline food I've had.
AIR ASIA review : 24 April 2009 : by S Williams (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Phuket Singapore and Kuala Lumpur Langkawi. New planes, one flight was changed by an hour but
texted us to advise which was great. Efficient, good value, very friendly crew. Would suggest
not booking connecting flights close together as they are not a point to point carrier and
take no responsibility if a flight is delayed and you miss your next flight even if its on Air
Asia. The Low cost terminal in KUL is bit of a pain as there is nothing there but for the
price of these seats and the network they offer you cant complain,. All in all great airline,
great service, amazing fares, just dont complain if the flight is delayed.
AIR ASIA review : 15 April 2009 : by Kiran Param (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CGK-KUL and KUL-SIN. Excellent value for fares and good service all around. For a budget
carrier they are vastly streets ahead of some European budget carriers. They used brand new
A320 aircraft on their regional flight. Air Asia now allocate seat numbers to all passengers
at check in, this makes the boarding process very smooth. Further all flights on time. Will
fly them again
AIR ASIA review : 15 April 2009 : by Brian Pullinger (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BKK to Chiang Mai return. Both flights left on time, flight attendants were very attentive.
The only negative is that Air Asia is still flying 737-300 that must be well over 20 years
old. Overall for £30 return we cannot complain, come on Air Asia, get the A320's on this
route!
AIR ASIA review : 7 April 2009 : by Francis Lee (Malaysia)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
KUL-OOL-KUL. Booked these "zero fare" tickets in May 2008. The new AirAsia X Airbus A330-300's
were used on this service. The seats were very narrow (I felt they were narrower than the
AirAsia A320's) and legroom was just adequate. Fortunately the third seat in our row was not
occupied and I could stretch out a little onto the adjacent seat. Will have to look into
booking hot seats or XL seats if I go on this aircraft type again. The pre-booked meal was OK
from KUL-OOL but terrible from OOL-KUL. The KUL-OOL was about 25 minutes late but the OOL-KUL
was spot on time. For the price paid (RM 820+ round trip), it was a reasonable experience
although Web Check in is still a work in progress, both on the online system as well as the
ground handling.
AIR ASIA review : 29 March 2009 : by Rajika Mageswaran (Malaysia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I had a very pleasant flight on Air Asia X flight to Melbourne. The XL seats are the way to
fly! Comfortable and for a fraction of the cost. No compromise in quality as well. The cabins
were clean and the flight attendants were accommodating. Albeit you have to pay for most
things but if you do not require the items you would not have to and this reduces wastage.
AIR ASIA review : 26 March 2009 : by M Kean (New Zealand)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Macau to KL. Only one trolley of food for the whole 4 four hours flight full load. Obviously
no food left when it reached the other end of the cabin. The flight attendant insisted that we
should pre book lunches when flying with Air Asia as they did not expect the in flight
business is so good. So, please remember to per book your meal for longer distance. One
trolley of food for the whole full load A320 flight is unbelievable.
AIR ASIA review : 10 March 2009 : by Ede Kerek (Hungary)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
KUL-BKI-SDK-BKI-SIN. Nice, comfortable aircraft, kind cabin crew. It is good bargain to buy
food on board, you get delicious stuff. Their airfares are really cheap. Kuala Lumpur LCC is
basic, but it is still OK. They use the main terminal at Changi, not the budget terminal.
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