AIR ASIA review :  18 May 2009 : by L Allen (UK)

Bangkok to Ubon Ratchathani Have used this service return on 4 or 5 occasions and have found the service first class for a budget airline. One thing to warn people about is the luggage allowance which is only 15kg for internal flights. Will continue to use Air Asia for any internal flights in Thailand

AIR ASIA review :  16 May 2009 : by Simon Dobson (UK)

Bangkok to Phuket and Krabi to Bangkok.New A320's immaculate. Service onboard is excellent, drinks and food very reasonably priced. Assigned seats and speedy no fuss boarding are excellent for a low cost airline. Despite a 2 hour delay at Krabi, aircraft was turned around in 15 minutes from arriving to departure! Due to the delay, we also got free refreshments in the airport provided by the airline. This airline represents exceptional value for money, excellent cabin crews and brand new planes.

AIR ASIA review :  15 May 2009 : by H Lee (Germany)

BKK-KUL return. I was impressed with appearance and service during check in staff at BKK airport. FAs were all professional, did an excellent job even though Air Asia is a budget airline. I have to say that food served on board wasnt that good. I encountered only one unpleasantness - disinterested check in staff in KL's LCCT. During the whole process she had muttered only one word, 'Passport'. As she handed me my boarding pass with one hand, the other was holding a bottle of water, she turned her head away to take a sip. Such behaviour contradicted the announcement of their award onboard the plane

AIR ASIA review :  13 May 2009 : by D Siemon (Germany)

KUL to Siem Reap, from KUL to MDC, from MDC-KUL-Phuket-KUL-MDC. All the aircraft were new and clean and the rest room too. The flight attendants were very kind and helpful. The food and drinks were very cheap. Leaving and arriving were on time. The pilots were always welcomed us and explained the routes very well. All in all were always a pleasant fights although all flights were promo prices.

AIR ASIA review :  5 May 2009 : by Quek Keng Guan (Singapore)

Singapore-Bali return. Travelled on their new A320s. 3 check in counters were opened at T1. We were given seat nos on both flights. There were a wide variety of shops and restaurants at T1 compared to the budget terminal for Tiger Airways. Flight was 85% full on the Sunday flight. Was given water and peanuts on board. There were 3 cabin crew on board selling food for purchase. Toilets were clean. Cabin crew appears reserved, not pushy in selling duty free items as compared to Tiger Airways. At Bali airport, longer check in Qs were seen as there was a earlier flight bound for Bangkok. A total of 4 check in counters were opened for 1 Air Asia flights bound for BKK and SIN. Qs were cleared promptly. Flight bound for Singapore was 95% full on the Thurs flight. Inflight services was similar to the inbound flight. Travelled with 2 kids and were given last row of seats for both sectors (did not request). Its closer to the toilets for nappy change. Baby strollers were given upon promptly upon disembarked of aircraft. Overall a pleasant flight and the ground staff handled Qs promptly as well.

AIR ASIA review :  5 May 2009 : by P Pybus (UK)

DPS-BKK A320. Pre-booked seats and meals, all honoured. Flight left on time with a 95% load. Service good, announcements plenty and clear. Landed in Bangkok during a thunderstorm but on time. Bargain price and great service.

AIR ASIA review :  5 May 2009 : by Stephen Jones (Australia)

Have flown Air Asia and enjoyed them (and posted on this) before. As an aside, I just rang their call centre twice to update email details for upcoming bookings - and both of my calls were answered within a minute!

AIR ASIA review :  30 April 2009 : by Mei Ling Lee (Malaysia)

KL-Stansted-KL. Happy to have cleared through Stansted and not Heathrow. Enjoyed comfortable service level despite low cost and age of aircraft. Friendly staff, on ground and in flight. Stewardess on return gave up her own meal in exchange for my prepaid Malaysian order, to accomodate my bad tummy. Definitely above expectation.

AIR ASIA review :  28 April 2009 : by Z Ahmad (Germany)

Kuala Lumpur to Bali. The cabin crew went through safety procedures. New planes with clean toilets. Quite a few announcements from the Captain during flight as well. Young attendants doing a fine job. Air Asia has connected many destinations closer and being a low cost airline one cannot expect too much. The same ticket on any regular airline would cost twice as much with perhaps the same service so no complains.

AIR ASIA review :  24 April 2009 : by J Siebrand (Australia)

MEL-KUL-MEL. Sat in row 8, these are the front seats with the screen that folds out. The seats were very narrow. Requested an infant cot. This was provided but was way too small for out 15month old daughter. The sever on board both flights was ordinary with the cabin crew coming across as being very grumpy.

AIR ASIA review :  24 April 2009 : by D Kilminster (Australia)

Gold Coast to KL return and KL - Penang return. Picked up cheap tickets for the family - $1200 return for the 4 of us including meals and checked baggage. Plane new - not the best leg room and the seats narrow. But if you want a cheap fare put up with a few inconveniences. Flight Attendants fantastic and food on board was better than most airline food I've had.

AIR ASIA review :  24 April 2009 : by S Williams (UK)

Phuket Singapore and Kuala Lumpur Langkawi. New planes, one flight was changed by an hour but texted us to advise which was great. Efficient, good value, very friendly crew. Would suggest not booking connecting flights close together as they are not a point to point carrier and take no responsibility if a flight is delayed and you miss your next flight even if its on Air Asia. The Low cost terminal in KUL is bit of a pain as there is nothing there but for the price of these seats and the network they offer you cant complain,. All in all great airline, great service, amazing fares, just dont complain if the flight is delayed.

AIR ASIA review :  15 April 2009 : by Kiran Param (UK)

CGK-KUL and KUL-SIN. Excellent value for fares and good service all around. For a budget carrier they are vastly streets ahead of some European budget carriers. They used brand new A320 aircraft on their regional flight. Air Asia now allocate seat numbers to all passengers at check in, this makes the boarding process very smooth. Further all flights on time. Will fly them again

AIR ASIA review :  15 April 2009 : by Brian Pullinger (UK)

BKK to Chiang Mai return. Both flights left on time, flight attendants were very attentive. The only negative is that Air Asia is still flying 737-300 that must be well over 20 years old. Overall for £30 return we cannot complain, come on Air Asia, get the A320's on this route!

AIR ASIA review :  7 April 2009 : by Francis Lee (Malaysia)

KUL-OOL-KUL. Booked these "zero fare" tickets in May 2008. The new AirAsia X Airbus A330-300's were used on this service. The seats were very narrow (I felt they were narrower than the AirAsia A320's) and legroom was just adequate. Fortunately the third seat in our row was not occupied and I could stretch out a little onto the adjacent seat. Will have to look into booking hot seats or XL seats if I go on this aircraft type again. The pre-booked meal was OK from KUL-OOL but terrible from OOL-KUL. The KUL-OOL was about 25 minutes late but the OOL-KUL was spot on time. For the price paid (RM 820+ round trip), it was a reasonable experience although Web Check in is still a work in progress, both on the online system as well as the ground handling.

AIR ASIA review :  29 March 2009 : by Rajika Mageswaran (Malaysia)

I had a very pleasant flight on Air Asia X flight to Melbourne. The XL seats are the way to fly! Comfortable and for a fraction of the cost. No compromise in quality as well. The cabins were clean and the flight attendants were accommodating. Albeit you have to pay for most things but if you do not require the items you would not have to and this reduces wastage.

AIR ASIA review :  26 March 2009 : by M Kean (New Zealand)

Macau to KL. Only one trolley of food for the whole 4 four hours flight full load. Obviously no food left when it reached the other end of the cabin. The flight attendant insisted that we should pre book lunches when flying with Air Asia as they did not expect the in flight business is so good. So, please remember to per book your meal for longer distance. One trolley of food for the whole full load A320 flight is unbelievable.

AIR ASIA review :  10 March 2009 : by Ede Kerek (Hungary)

KUL-BKI-SDK-BKI-SIN. Nice, comfortable aircraft, kind cabin crew. It is good bargain to buy food on board, you get delicious stuff. Their airfares are really cheap. Kuala Lumpur LCC is basic, but it is still OK. They use the main terminal at Changi, not the budget terminal.