Air India Express Passenger Reviews and Air India Express Customer Trip Reports
||AIR INDIA EXPRESS Customer review : 27 August 2013 by S Modak (UAE)|
Rating : 6/10
Value for Money
DXB-PNQ-DXB. Check in was smooth at DXB T2 and I managed to get 1C. The plane from the inside looked a bit shabby
as most AI aircraft somehow do but I was happy for the extra legroom for my 6'3" frame. A very overweight couple
took seats 1A and B after smiling sheepishly at me. The man was overflowing into my seat. I saw that 1D was empty
and moved over. AIX served a flimsy cardboard box containing a sandwich, a small packet of banana chips, something
fried and inedible and a muffin. Strange assortment but better than nothing and welcome on a low cost carrier.
Unlimited water as well. Drinks are chargeable. Flight left about 30 minutes late but arriving into PNQ was a
breeze and I was home in 10 minutes after leaving the airport. Check-in in PNQ for the return leg was chaotic as
usual and the woman insisted my bags were overweight. I smiled a lot and finally, after I removed my laptop from
my hand luggage, she let me go through and even gave me a reclining exit row seat. The seat bottom was worn out
and the metal bar kept poking my rear. When I asked for a blanket (even a used blanket) I was told they had run
out of them. I avoided serious long term damage to my tailbone by moving and shifting through the flight. Same
food was served on this leg. Overall, it was good value for money. But basic maintenance, a word missing in
India's lexicon, could be better. Sitting on metal for 3 hours is no fun.
AIR INDIA EXPRESS review : 8 August 2009 by Rohit Fernandes
Customer Rating : 4/5
DXB-IXE. Boarded with apprehension but quite pleasantly surprised. Reasonably clean aircraft,
pleasant crew and food! Not bad for a budget airline and way better than Air India (the so
called full service airline). Have flown them a couple of times again on the same sector.
AIR INDIA EXPRESS review : 27 December 2008 : by M Haridas
Customer Rating : 3/5
I am regular passenger in UAE-Kerala route. Flights seems to be fairly reasonable compared to the
fare structure and clean. Crew helpful. But the snacks to be supplied as per the timing. On mid
night flights supplying banana chips and cakes really upset the stomach. Any toasted bread
sandwiches (veg or non-veg) would be more ideal which will not add up the cost to the airlines. The
fare calculation methods seems strange. Sometimes a person buying an online ticket far earlier
before 1 or two months pays more than someone take it on the day or previous day of the flight.
Also the taxes calculation. More basic fare is with less tax and vice versa. Recently the
cancellation charges have been increased to 35% which is really unbearable. It should be reversed
to 10% before 10 days and 15% prior to 24 hrs at least.
Air India Express- by Souk Lan Lim
24 October 2008 Customer Trip Rating :
Singapore to Calcutta return. An adequate performance from this budget carrier. The flights were on
time, the comfort was adequate, and the staff generally reasonably friendly. The only slight
downside was the quality of food offered in the snackbox - barely edible pastries and deep fried
cookies. However, the flight is only about 4 hours, so having little to eat wasn't a big problem.
The tickets were 50% cheaper than the only other carrier to offer non-stop flights on this route
(Singapore Air), so overall I was extremely pleased with Air India Express.
Air India Express- by Ramanathan Krishnan
27 December 2007 Customer Trip Rating :
TRZ to KUL via Chennai return. The aircraft was relatively clean on both sectors. Since this was the
only flight to Trichy from Kuala Lumpur, I thought it would be more practical to just take this
flight since there is no hassle of getting out into Chennai. However the transit procedure in
Chennai is terrible. We had to get on bus, queue up till everyone got off the plane and go though
security check again. For the price you pay, the service is not at all worthwhile.
Air India Express- by P Bhaduri
27 November 2007 Customer Trip Rating :
I paid INR 13,000 on IX flight from Kolkata to Singapore compared to about 21,000 in SQ. The
aircraft was clean, crew reasonably friendly. They served snacks on the flight. I would say if they
keep the aircraft clean and maintains time it's good value for money. I would have to fly few more
times to see if they are reliable!
Air India Express- by Ravi Shirodaria
26 January 2007 Customer Trip Rating : n/a
Used IX for a domestic flight from BOM-COK. I have to say for the fare I
paid I was not expecting much. A spotless aircraft and a hospitable
crew. Overall a very average airline, which offers value for money.
Air India Express- by Kurt Müller
6 May 2006
My third flight on IX (from Dubai to Cochin), and quite possibly my
last. It appears that there is no cabin maintenance at all. Most seat
cushions badly soiled - as if the plane had been used to carry
livestock. No paper or cloth covers for the head rests. Carpet in a
filthy and lamentable state throughout the cabin. At first I thought the
window I was sitting next to was covered in a layer of condensation. I
then found out it was a film of grease and grime, with the window frame
covered in a brownish substance containing lots of human hair.
Air India Express- by Kurt Müller
30 November 2005
Air India Express from Cochin to Dubai on 25/11/05. Aircraft quite new
and thanks to being seated in one of two emergency exit rows, lots of
leg room. Despite travelling on a low cost airline, you nevertheless are
served a snack consisting of sandwich, cake, fruit juice, water, coffee
or tea. On the downside, the passenger next to me was allowed boarding
in a clearly less than sober state, and the crew continued to serve him
hard liquor throughout the flight (alcoholic beverages available on a
for sale basis). He even managed to complete the entire flight without
ever having availed of the seat belt. Also, despite being a non-smoking
flight, crew were quite relaxed at seeing the lavatories being used
continuously as smoking rooms - with the obvious and objectionable
result of extremely bad air quality in the cabin throughout the flight.
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