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Customer Review scoring : Air India Express
7.2 out of 10  7.2 out of 10
8 reviews



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AIR INDIA EXPRESS review : 8 August 2009 by Rohit Fernandes

Customer Rating : 4/5

4 Star Rating

DXB-IXE. Boarded with apprehension but quite pleasantly surprised. Reasonably clean aircraft, pleasant crew and food! Not bad for a budget airline and way better than Air India (the so called full service airline). Have flown them a couple of times again on the same sector.


AIR INDIA EXPRESS review : 27 December 2008 : by M Haridas

Customer Rating : 3/5

3 Star Rating

I am regular passenger in UAE-Kerala route. Flights seems to be fairly reasonable compared to the fare structure and clean. Crew helpful. But the snacks to be supplied as per the timing. On mid night flights supplying banana chips and cakes really upset the stomach. Any toasted bread sandwiches (veg or non-veg) would be more ideal which will not add up the cost to the airlines. The fare calculation methods seems strange. Sometimes a person buying an online ticket far earlier before 1 or two months pays more than someone take it on the day or previous day of the flight. Also the taxes calculation. More basic fare is with less tax and vice versa. Recently the cancellation charges have been increased to 35% which is really unbearable. It should be reversed to 10% before 10 days and 15% prior to 24 hrs at least.



Air India Express- by Souk Lan Lim

24 October 2008  Customer Trip Rating : 4 Star Rating

Singapore to Calcutta return. An adequate performance from this budget carrier. The flights were on time, the comfort was adequate, and the staff generally reasonably friendly. The only slight downside was the quality of food offered in the snackbox - barely edible pastries and deep fried cookies. However, the flight is only about 4 hours, so having little to eat wasn't a big problem. The tickets were 50% cheaper than the only other carrier to offer non-stop flights on this route (Singapore Air), so overall I was extremely pleased with Air India Express.

Air India Express- by Ramanathan Krishnan

27 December 2007  Customer Trip Rating : 3 Star Rating

TRZ to KUL via Chennai return. The aircraft was relatively clean on both sectors. Since this was the only flight to Trichy from Kuala Lumpur, I thought it would be more practical to just take this flight since there is no hassle of getting out into Chennai. However the transit procedure in Chennai is terrible. We had to get on bus, queue up till everyone got off the plane and go though security check again. For the price you pay, the service is not at all worthwhile.

Air India Express- by P Bhaduri

27 November 2007  Customer Trip Rating : 4 Star Rating

I paid INR 13,000 on IX flight from Kolkata to Singapore compared to about 21,000 in SQ. The aircraft was clean, crew reasonably friendly. They served snacks on the flight. I would say if they keep the aircraft clean and maintains time it's good value for money. I would have to fly few more times to see if they are reliable!

Air India Express- by Ravi Shirodaria

26 January 2007  Customer Trip Rating : n/a

Used IX for a domestic flight from BOM-COK. I have to say for the fare I paid I was not expecting much. A spotless aircraft and a hospitable crew. Overall a very average airline, which offers value for money.


Air India Express- by Kurt Müller

6 May 2006

My third flight on IX (from Dubai to Cochin), and quite possibly my last. It appears that there is no cabin maintenance at all. Most seat cushions badly soiled - as if the plane had been used to carry livestock. No paper or cloth covers for the head rests. Carpet in a filthy and lamentable state throughout the cabin. At first I thought the window I was sitting next to was covered in a layer of condensation. I then found out it was a film of grease and grime, with the window frame covered in a brownish substance containing lots of human hair.

Air India Express- by Kurt Müller

30 November 2005

Air India Express from Cochin to Dubai on 25/11/05. Aircraft quite new and thanks to being seated in one of two emergency exit rows, lots of leg room. Despite travelling on a low cost airline, you nevertheless are served a snack consisting of sandwich, cake, fruit juice, water, coffee or tea. On the downside, the passenger next to me was allowed boarding in a clearly less than sober state, and the crew continued to serve him hard liquor throughout the flight (alcoholic beverages available on a for sale basis). He even managed to complete the entire flight without ever having availed of the seat belt. Also, despite being a non-smoking flight, crew were quite relaxed at seeing the lavatories being used continuously as smoking rooms - with the obvious and objectionable result of extremely bad air quality in the cabin throughout the flight.

 


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