Afriqiyah Airways Passenger Reviews and Afriqiyah Airways Customer Trip Reports

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Afriqiyah Airways customer review :  13 July 2010 by F Whitehead (UK)

We flew to Johannesburg from London Gatwick via Tripoli to attend the World Cup. All flights near enough on time and a smooth transit through Tripoli. Tripoli airport is not too bad although I wouldn't like to spend more than a few hours there. The entertainment was good, food as good as expected, the were polite (but spoke little English) and the seats comfortable with sufficient leg room. I did get the impression that the staff were probably a little too laid back at times. Overall the value for money was excellent, the customer service was good and the planes were modern (although they did need cleaning up a bit.)

Afriqiyah Airways customer review :  21 June 2010 by Andrew West (UK)

Firstly, the take off was delayed, with no announcements, when we asked at the desk they just said 'we will go when we go'! Once on the plane we noticed it is empty, so we had extra space, but it looks like they failed to clean properly, my table was covered in food smears, when I asked for a wet towel, to wipe it off, I was told to 'just relax man, just chill'! It was almost funny how clueless they were! Staff were friendly, but no idea of customer service or professionalism. The quality of the food seems to be dependant of the airport you last left, leaving SA or the UK the food was ok, with a North African theme, but when we left Tripoli the food was inedible. The flights are dry, so they only serve warm juice or soda. The movies are heavily censored, at first it's quite amusing, but it gets irritating after a while. Woman's shoulders are blurred out and they even censor out all references to alcohol or gambling, but blood, death & murder are all good! Tripoli Airport is awful, you can barely breath for the smoke and there's no organisation, it's like going back it time.

Afriqiyah Airways customer review :  27 May 2010 by Karen Parker (UK)

London Gatwick - Tripoli - Accra return. Tripoli to Accra was delayed a little, as only one scanner was working so when they started boarding, about half the passengers were still on the wrong side of the security check. The other flights were on time. Food good, seats comfy, checked luggage was where it should be, price was excellent. Having read previous comments here, I had to see how bad the loos at Tripoli airport could be and was disappointed : clean and even soap in the dispenser!

Afriqiyah Airways customer review :  19 March 2010 by M Bekkering (UK)

London -Johannesburg via Tripoli return. I took the precaution of travelling hand luggage only, and making sure not to use the bathrooms during the stop over at Tripoli and was pleasantly surprised. The service matched any I've travelled with over the years and at half the price. Considering they offer the option of twice as much luggage in the hold as any other airline I've travelled with, I might even travel with lots of luggage next time!

AFRIQIYAH AIRWAYS customer review :  15 February 2010 by C Grant (France)

CDG-TIP-OUA out ABJ-TIP-CDG return. Excellent flight to TIP, clean new A330 with good food and friendly staff. Flight to OUA similarly well presented. Unfortunately the flight from ABJ-TIP was operated by Nouvelair on Afriqiyah's behalf, other passengers also noticed the difference with grumpy staff and terrible food. Happy to return to CDG with Afriqiyah again and more good service.

AFRIQIYAH AIRWAYS customer review :  23 January 2010 by B Humphrey (UK)

Crew dreadful, food cold - delays from start to finish on outbound and inbound. Tripoli is the filthiest most hostile place and staff bully passengers especially female. We were delayed for 8hrs and no one would help. They all smoke in the no smoking areas, the toilets have to be seen to be believed. Brand new planes are good but there the value stops - it is just not worth the saving on flight costs.

AFRIQIYAH AIRWAYS customer review :  23 January 2010 by H Brant (UK)

London Gatwick-Tripoli-Johannesburg return. I booked on price, so my expectations were fairly low. The first three sectors were more or less on time, fourth just under 30 minutes late. I was pleasantly surprised to find LGW check-in desk open nearly 4 hours before the scheduled departure time! Airline food is rarely very good in economy, but Afriqiyah's compared quite favourably with most. My only criticism is that a couple of dishes were quite spicy - and a choice was not always offered. I was pleasantly surprised by the in-flight entertainment, which had a modern touch-screen interface, and seemed to be reliable. Legroom was good. For me the only negative issue really was Tripoli Airport. The departure lounge is small, and not very comfortable. There were people smoking, despite "no smoking" signs. Maybe smoking is only allowed in certain areas, but the smoke carries everywhere. The toilets are in serious need of modernisation too. I was glad I didn't have to spend long there. The staff there were pleasant and helpful though. I would consider flying with Afriqiyah again if the price is right, especially once the expansion and upgrading of Tripoli Airport is complete.

AFRIQIYAH AIRWAYS customer review :  20 January 2010 by A Regan (UK)

In June 2009 I booked a trip from London to Cape Town (via Tripoli) with Afriqiyah Airways leaving on Christmas day for about £400 - a pretty good deal. However, in September they decided to stop in Johannesburg instead, and booked us a transfer from Johannesburg to Capetown. Alas, on our way out, after an unscheduled stop in Paris to pick up "a few passengers" and a 4-5 hour unexplained delay in Tripoli, we missed the connecting flight and had to pay £200 each for new tickets - despite reassurances from Afriqiyah Airways in Tripoli that they had transferred us onto later flights. In the end we were travelling for over 24 hours. On the way back the travel documents we used to travel out were not accepted in Johannesburg airport and we had to call the UK from a mobile to get further details. Once again we got stuck in Tripoli airport for over ten hours due to snow at Gatwick. Tripoli airport is awful - it is one giant ashtray with disgusting toilets. Despite the lovely planes this was the worst airline experience I have had.

AFRIQIYAH AIRWAYS customer review :  14 January 2010 by Stephanie McVicker (UK)

I flew to Johannesburg via Brussels and Tripoli, return. Flight attendants great who provided a cheerful and competent service. One even went to the business class to get me a lovely cup of coffee when he realised coffee was crucial to my travelling pleasure! Yes there were delays in Tripoli - but immigration officials were welcoming and we were kept fully informed as to the reasons for hold up. Toilets in Tripoli are as bad as everyone else suggests - do avoid. Useful to know that they accept Euros in their Duty Free and cafe.

AFRIQIYAH AIRWAYS customer review :  19 October 2009 by Michael Redman (UK)

I have used Afriqiyah Airways for four return trips, Gatwick - Accra, over the last 14 months. Treatment has been unfailingly good. Yes, there have been delays, but informed of the reasons for the delays and on one occasion we were given drinks while we waited to go into the airport. The cabin crew are excellent, and value for money is good.

AFRIQIYAH AIRWAYS customer review :  8 October 2009 by Jordan Mandoza (UK)

London-Tripoli-Johannesburg. Tripoli airport toilets are so bad you really have to be desperate to use them. Airline good value for money. Cabin crew not very cheerful looked tired all times. The only reason I would fly with them again is value for money but more friendly and cheerful cabin crew needed. A330 plane has good leg room and clean but the A320 plane not much leg room and needs cleaning up.

AFRIQIYAH AIRWAYS customer review :  24 August 2009 by B Quigley (UK)

Tripoli - London Gatwick - Tripoli. New plan, good entertainment, attentive service. No problems apart from painfully slow Check-In at Gatwick, and no alcohol.

AFRIQIYAH AIRWAYS customer review : 17 July 2009 : by L Olonode

Customer Rating : 4/5

Dakar-Tripoli-Gatwick. Fantastic seats and legroom. Food was good, as was in-flight entertainment. Friendly, efficient cabin staff. Late departure but arrived on time. Price lower than alternative carriers.

AFRIQIYAH AIRWAYS customer review : 5 May 2009 : by B Ajinibi

Customer Rating : 3/5

Lagos to Tripoli was ok except the deplorable condition of the toilet, no inflight entertainment, cabin crews were boring beyond description, meal was ok. Landed at Tripoli airport on time and cheerful ground crew. I have never seen a worse and appalling toilets like what I saw at the Tripoli airport. Tripoli to Gatwick flight was ok, a better and newer aircraft, more responsive cabin crew, inflight entertainment though without headset, arrived Gatwick on time. Return flight was almost a replication of the inbound flights except that there was headset for inflight entertainment. Afriqiyah should replace aircraft flying Lagos leg, its below international standard, and they dare not fly such aircraft to Gatwick. Will fly them if they improve on the hygiene

AFRIQIYAH AIRWAYS customer review : 28 April 2009 : by Peter Higgins

Customer Rating : 3/5

Dubai - Tripoli - Dakar. All in all the flight experience was a pleasure, with very good food, good seat space and regular drinks - the spare seat next to me also helped. It was also good not to have the flight constantly interrupted by announcements of one kind or another in three different languages as seems to be the trend these days. Tripoli airport isn't a pleasure, but no worse than you would expect and every landing seemed calmer than I am used to on the bigger planes. Two big faults though: firstly we had to turn the plane around for a sick passenger, and no one made any announcement until about 5 seconds before landing, which made most of us think we had turned around for a plane fault. Secondly on the outward flight, my bags arrived two days late. Not a disaster for me, but certainly it could have been for some people. No apology, no attempt to trace me when the bag arrived (though they said they were just about to). Also, only 3 movies for 26 hours of flying. Very cheap and comfortable.