Air France Passenger Reviews and Air France Customer Trip Reports

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Air France Economy class seat reviews

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Air France First Class and Business Class Lounge Reviews

Air France First and Business class seat reviews

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Flew BHX-CDG return. Booked through Flybe but knew in advance that flights would be Air France. Pleasantly surprised. No issues at check in that might have been expected with a budget carrier, such as meticulous checking of hand luggage size / weight. Outbound flight was on time with a good crew. Complimentary drinks / snacks served. Only issue was that seats didn't recline, but for a 50 minute flight I don't consider this to be a problem. I was late arriving at CDG for the return flight but check in supervisor managed to get me on the flight, even though check in was closed. Return flight was on time and on a new Avrojet with 2x2 leather seating which was very comfortable. Crew were very pleasant and gave out complimentary drinks pre-flight as it was particularly hot in Paris that day. Couldn't fault Air France at all.

After my flying experiences in the last 12 months between Japan and France (typically Osaka (KIX) - Paris (CDG): the first time ever I was downgraded from Business, followed the next flight from Osaka to Bristol via Paris with one suitcase left behind at Paris and on my last flight from Paris to Osaka I could not sleep because cabin crew were busy talking to each other. One expects courtesy and customer attention from professionals, and admit that the chaos at CDG airport security and passport check is not AF fault.

MRS-RAK. Flight left on time, check in was very fast and smooth. A full, tasty meal was served on board and in-flight staff was friendly and efficient. Seating was the only drawback. While seat width and pitch were adequate for economy class, none of the seats reclined. This was not that big a deal on the two hour flight, however. The fare was quite competitive, comparable to budget airlines. I would fly Air France again.

Weekly travel CDG-ZRH-CDG Economy. Flights operated by Air France subsidiary Regional - Embraer 190. Clean cabin, comfortable seats with decent legroom - I like the 2x2 seat configuration. Web check-in quick and user-friendly. Crews polite but not overly friendly. Basic catering service - some cookies and a drink. On the downside Economy fares are always extreme - either surprisingly cheap or outrageously expensive.

Flew from LCY-DUB. Very quick through the airport, free wifi is a nice touch. Flight was great though, drink, sandwich and the little chocolate at the end. Really nice crew too. Would use them again if the price was right.

LHR-SIN via CDG with A320 and A380. CDG couldn't be better. A nice comfortable seat in business class section with AF famous Euro-Business lunch box which contained tasty foods in adequate portion and a box of chocolate. Staff were all friendly and professional except one. CDG was seamless. Used the AF Affaire Salon for free as the EUR25 fee was waived. Staff in the lounge couldn't be more accommodating and the lounge was spacious with complimentary Wifi, snacks, drinks and shower facility. CDG-SIN flight was full, Premium Economy seat was very comfortable and the IFE was not as large as SQ/CX but adequate with the latest movies. FAs were friendly and chatty, and the self serve bar was always stocked up with drinks and food and manned by 2 FAs. Furthermore, the food was ok and should be improved. Upon arrival, my luggage was among the first to come out as it was tagged "Priority".

Our son booked these tickets through American Express in Affaires Class or Business First and paid $9500 for 2 tickets. Upon booking these tickets, we had seats 4K and 4L which were aisle and window seats. Upon check in, we were told we were 9E and 9F which were seats in the middle aisle with 3 across. Now we were seated next to another person. When we complained, we were told that your seats upon purchasing tickets are not confirmed seats. The aircraft smelt as we boarded. The smell cleared up after that. The breakfast was a strange sandwich and no cereal was available.

Flew Edinburgh to Beijing via Paris. All four flights delayed! Or rather, stuck on the tarmac. Seats cramped, small, and Cityjet, just as bad. Air conditioning on Cityjet non existent, so very uncomfortable. Meal on board, was one tiny muffin! Air France flight from Paris, just as bad. Meals pretty awful. I have been on many long haul flights, and this by far, was the worst! Don't let your budget determine the price. I wish I paid extra! We also were given wrong terminal information, by the onboard crew.

Manchester (UK) to Hong Kong via CDG, 24 June 2012. Plane from Manchester to CDG stood on tarmac for an hour, despite being repeatedly assured by crew that we would take off "in ten minutes". This made us late for connecting flight to HKG. We were advised that "ground staff would assist" passengers to connecting flights on arrival at CDG. This did not happen. Had to chase around CDG and only just found the departure gate has boarding was finishing! The seats were hard and unbelievably uncomfortable. 2 Hours on these would be bad, Eleven and a half hours was just torture! Return flight from Hong Kong was also terrible. Because of another delay, we were onboard aircraft for two hours before plane actually took off. During this time the air conditioning was practically non-existent. Passengers were understandably getting annoyed! Also the seats were very hard, uncomfortable and extremely cramped. In total, we were onboard for 14 hours on this return flight. Never again with Air France.

Flew MIA-CDG-IST in Affaires business class. Middle seat from Miami, 777 set in a 2-3-2 arrangement. Chair comfortable but had to disturb neighbors to get up. Food very unimpressive, SkyTeam affiliation not mentioned. CDG-IST was a joke. Business class is literally just the first two rows of the airplane, with no designation or separation. One passenger irate at lack of distinction, flight attendant agreeing with him that the only advantage on this full flight was the empty middle seat. I asked her what made this Business class and she responded saying, "because you know it is." What a waste of money.

Guangzhou to Paris and back. They seem to be a partner of China Southern, so we traveled with them for half the trip to Europe. We went in a 777, modern, and comfortable. IFE was good, but the screen I had on the way back was playing up so I couldn't really watch anything. This didn't bother me too much as I slept. Food was really nice, staff were friendly. All in all, a pleasant trip and would not hesitate to fly with them again.

KIX (Osaka) - CDG - LHR with B777-200 and A320. Because their flight was the cheapest, I decided to fly with them once again. Flight from KIX was not full, and I managed to move to another seat. The crew this time was better, more professional than my previous flights last year when they kept ignoring customers and busy to chat with colleagues. Because Economy class was 3x4x3 configuration, the aisles were very narrow, and felt very cramped. Also the seat itself was still very hard, and because of it I was unable to sleep. The meals were not particularly good (Pasta and curry). Flight from CDG to LHR delayed by nearly one hour, and finally departed almost same time as the next flight to LHR.

Munich-Paris (CDG). Odd and slightly cramped departure gate from Munich, but I guess that is not down to the airline. Easy and quick check-in and boarding with good choice of papers. Staff friendly and helpful. Flight departed and arrived on time. Overall a very good service. Only minor gripe was the coffee on board was not great and the crisps/biscuits served with it OK, but overall seems a bit mean. Baggage arrived fairly quickly in Paris and did not need to go through passport control.

Departed NCL 11.50 am (23rd June flight AF2259) arriving CDG at 14.40 pm on time. Long detour to an obscure area of the airport, disembarked from plane, then an equally long journey by coach to terminal 2E, instead of terminal 2F as listed in our ticket information. Entered terminal 2E, 25 minutes late, with only 15 minutes left to catch our connection to Venice at 15.30p.m. and boarding already taking place. CDG information suggest a walking distance of 14 minutes without taking into account passport controls and security checks. We made Gate 54 at 15.30 pm to find it closed and our booking bounced to a flight at 21.20 hrs to arrive at Venice at 23.00hrs. We reached our hotel at 01.45 am the following day. Air France offered us no assistance or help at any time. The lack of time to make our connection, the unannounced change of terminal, the lack of assistance from the numerous personnel standing around, the bouncing of our reservations to a flight six hours later and the general indifference shown to clients who had made bookings as far back as October 2011 demonstrates a complete absence of service orientation and a total lack of business professionalism.

CDG-NCL, Air France use their subsidiary Cityjet for this flight, on the Avro RJ85. The RJ85 is not a comfortable aircraft, even for a short 2 hour hop like this. The leather seats are narrow and close-pitched, the cabin is filled with noise from the engines which hang just outside the windows, and there's so little room inside that even normal carry-on bags are removed to the hold for collection on disembarkation. We were bussed to a remote stand at CDG and arrived at the same time as the cleaners, so were left waiting for 20 mins - it seems CDG have some labour problems at present. Crackers and coffee/juice were served on this mid-morning flight, and the crew were pleasant. Despite the delayed departure we arrived at NCL on time.

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