Air France Passenger Reviews and Air France Customer Trip Reports   Air France an official 4-Star Airline   Add your Air France Review   Air France detailed 4-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

PAGE 1 2 3 4 5 6 7 8 9 10

AIR FRANCE review :  8 August 2009 by G Anders   (UK)

MAN-CDG-DXB return. Excellent service, long haul section was on a B773 - good aircraft, good IFE, good food and drinks. The only downside was the transfer at CDG which was a bit chaotic.

AIR FRANCE review :  7 August 2009 by Martin Hoejgaard   (Denmark)

SFO-CDG-CPH. SFO to CDG was on an old 747-400, seats won't fit you if you are above 180cm. Even though this was a night flight, a large group of French teenagers kept running up and down the aisles, making sleep in the aisle seats impossible. The in-flight meals were deplorable. The crew was however quite pleasant. CDG-CPH was delayed for more than hour due to overbooking and some bizarre splitting up of families and unloading of luggage. Again, the in- flight meal was below standard. Plusses for a friendly crew and plentiful servings of beverages even on this short flight.

AIR FRANCE review :  7 August 2009 by S Symon   (USA)

Air France is a very good airline though I despise Charles de Gaulle Airport. All members of staff were polite and friendly. The only annoying thing about the airline was the difficulty I had with checking on-line. I probably spent more time trying to check-in online than I did on the plane from Aberdeen to CDG. All my flights arrived on time and the in-flight entertainment was very good.

AIR FRANCE review :  3 August 2009 by Jose Cury   (Brazil)

CDG-CPH C class. Check-in at terminal 2D was terrible, just one attendant for business class passengers. I stayed in line for more than 20 minutes. Lounge was good. Seats were European style. Service didn't exist, lunch horrible even for coach class a small sandwich with tomato. FA's allowed every Y class customer to use C toilet.

AIR FRANCE review :  30 July 2009 by N Zab   (USA)

CDG-JFK. Check-in process and security relatively quick, and we took the shuttle to the new S3. It's nice and spacious, but there are no places to get some food, just some overpriced boutiques. Flight delayed for 45 minutes due to technical problems, boarding started an hour behind schedule. A340-300 very old and worn out. The seats were very uncomfortable, PTV was also old and hard to use. After takeoff, food service with only one choice. Food was awful, and the flight attendants were not seen for the rest of the flight. They seemed rushed and rude. Overall an awful experience, never flying with Air France again.

AIR FRANCE review :  30 July 2009 by Jan Kwapinski   (Poland)

WAW-CDG-EZE in A319 and B777-200. First problem with booking seats online, all good seats taken before 30hrs pre-departure, luckily found one of the last aisle seats. Then a problem at the airport, Air France allows 2 bags of 23kg but I had one bag of 24KG so had to leave stuff behind although I was 22KG under the overall limit! WAW-CDG flight more than half empty, no delays, comfortable, friendly cabin service, ok food. Connection at CDG a bit bothersome as plane arrived at different terminal than should have so a long walk was needed to change terminals. CDG-EZE Buenos Aires in B777-200 with 100% load factor. Plane looked very battered and dirty from the outside, looked like it survived its fair share of storms. Leg room a bit cramped, IFE good for European Standards, food okay, cabin service satisfactory quickly distributed food, "Snacks Bar" a joke nothing apart from drinks available and one big pile of garbage. Flight landed ahead of schedule despite avoiding turbulent areas and baggage arrived in one piece. Overall not bad, but Air France should try harder to retain its 4 Star rating.

AIR FRANCE review :  30 July 2009 by G Eliopoulos   (Canada)

Montreal-Athens. Food was good, flight attendants friendly. Good selection of movies, music, games for kids etc. CDG airport no problem, signs were there, ground crew helpful and friendly. I would fly with them again.

AIR FRANCE review :  27 July 2009 by P Racine   (France)

CDG-JFK economy with Air France. A new 777-300ER. I haven't had any particular problems, and I thought the crew was polite. The food was good but not excellent, but seats are very comfortable. I thought the entertainment on board was great. The return flight to Paris was on a A330-200, quieter, and a bit more comfortable than the 777-300ER. Very pleasant flight, and very nice crew! Overall, I paid less than 400 $ for a round trip to NYC with Air France, which is a very attractive fare for such a demanded destination.

AIR FRANCE review :  27 July 2009 by E Kauppi   (Finland)

CDG-CFE-CDG, Embraer ERJ-145. Legroom was generous (in exit seat), flight attendant very lovely, flights on time, nice service at the airport. Even though the confirm of the reservation said that they don't serve meals or even snacks on flight, AF surprised us with delicious cookie, coffee and beverages free of charge. Only thing that deserves my complaints is slow service at CFE airport and tickets were relatively expensive.

AIR FRANCE review :  23 July 2009 by E White   (India)

I flew economy from Mumbai to Dublin via Paris, return by Business Class. The economy service was efficient and friendly, food was not up to much. On return by Business Class, we got delayed at Dublin for an hour and a half due to a baggage problem which meant I landed in Paris just ten minutes before my connection was due to leave. I was met off the plane in Terminal 2E, a remote stand, and driven to Terminal 2C. Even my checked luggage made it onto the flight. Business Class on Air France is comfortable, seats are not lie flat, but they are wide and there was plenty of legroom. The food and wine list was excellent. The entertainment system had plenty to suit all tastes.

AIR FRANCE review :  22 July 2009 by I Roberge   (Canada)

Generally good with delays due to late passenger's luggage taken off the flight. Late for connection, had to sprint for 10 minutes, no help from ground staff, but great for keeping in shape! Connection time too short. Baggage late and delivered without problems at the south end of the Check republic the following day. Courtesy package intended for men only. Needs female input! Return to Dorval is a problem that has not been fixed in many years by airport authorities: no ground staff at bus stop to tell you where and when to get your bus for Ottawa (part of ticket). AF Staff arrived after 30 minutes, bus was late, after clients had been left to wander around and try to help each other. Electronic board for bus departures would be a great asset.

AIR FRANCE review :  21 July 2009 : by Christophe Chouleur   (Belgium)

Paris Orly-Nice La Navette. Easy and fast check in at the airport and then to the patio (lounge for domestic frequent flyers) well stocked drinks and newspapers. Easy boarding and on time departure. Smooth flight with a drink service and smiling flight attendants. Arrival ahead of schedule and attendants at the door to take me and other passengers to the connecting flight to Aaccio.

AIR FRANCE review :  16 July 2009 : by C Hall   (France)

I have flown Air France for 3 years while living in Paris and am now convinced they are the worst airline in the world for on time flights, customer service, and lost baggage. They do have a little higher quality food served versus other airlines but this is the only positive. Out of 30 or so flights on AF, over 25 have been late taking off / arriving. Only 1 or 2 of these late flights related to weather - rest were do to internal AF issues (late arriving plane, etc). The last two flights they have lost my luggage (and they were short direct flights within Europe). I would recommend to avoid AF if at all possible.

AIR FRANCE review :  14 July 2009 : by Richard Brown   (USA)

My wife and I flew Air France from LAX to Paris and return, and within Europe. The service was excellent, attendants responsive and proactive, and food was good - compared with United Airlines and Lufthansa. The seats were cramped with the least legroom I've experienced on any airline I have flown. We got a great bargain on a complicated itinerary.