Air France Passenger Reviews and Air France Customer Trip Reports

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Air France Economy class seat reviews

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Air France First Class and Business Class Lounge Reviews

Air France First and Business class seat reviews

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LHR-CDG-BKK. London-Paris was horrible. Plane has too many seats and not enough luggage stowage. Business was just economy with the middle seat blanked out with a square plastic table lodged over the middle seat. Don't waste your money on Business Class. CDG-BKK was much better though the previous reviews I read about the hard-as-iron seats is, sadly, true. Food just about average, the 1/4 bottle of wine and miniature port was a nice touch. The staff on this leg of the journey were very good. Friendly and helpful. Also the Air France website makes it impossible to join their frequent flyer club, which is annoying. But fare was over £200 cheaper than Thai Airways. All in all, I can't make up my mind as to whether I'd recommend this airline. Maybe 'yes' if you are on a tight budget.

R/t SFO-CDG-FRA in Y class. I had read bad things about AF but in the end I was very satisfied with my flights. SFO-CDG was served by newly refurbished B747 with excellent IFE system. My special meal was very good and FAs were friendly and service-oriented. Flights between CDG and FRA were on smaller aircraft but service was again good for such a short sector. The CDG-SFO sector was on a B777 with 10 abreast seating per row. I did not find the seats overly narrow and leg room was quite generous for Y class. Again, FAs were friendly and service was pretty good, with a self-service snack bar set up during the long flight. All flights on time. I would definitely fly AF again.

I flew business class from IAD to CDG on the "new" but "broken" A380 and I must say that I was very disappointed. The food was at best mediocre, I couldn't sleep in the seat as I kept sliding down, and service was substandard. Flight attendants appeared to be overworked and quite frankly could care less about the passengers. This was true on both of the long haul flights. On the way from CDG-IAD, the reading light was broken. On the IAD-CDG, the headphones didn't work. I find this completely unacceptable on a new A380. But, that was the least of my problems as the crew was completely indifferent to any issues. Their highest priority appeared to be getting the food served as fast as possible so they could chit chat or sleep the remainder of the flight. I would expect much better treatment in business class. The food on the inter- European flights (first class) is dreadful. Honestly, the food was terrible. All in all, this was a mediocre experience that I don't care to repeat. I would not recommend business class on Air France on the A380 to anyone.

There is zero benefit from being a platinum card holder - I have a "platinum for life", but honestly as soon as I stop flying for work I will use my air miles as quickly as possible and be glad to see the back of them. The "priority" lines are used by anyone - the staff don't care, I have never been upgraded despite being platinum for over 10 years. My wife and I are both platinum and had to pay for our third child (a baby of 11 months) to use the lounge in Paris; they changed my families seat allocation on boarding so my 6 and 3 year olds were sitting away from us (we had to speak to the passengers to get them back as the air crew said it was the responsibility of ground crew). Their staff are rude.

CDG to TLV and back (03-05.08.2012) in economy premium class. The configuration of the aircraft is one class 3-3 economy but the row 1-8 is divided from the rest of the aircraft. During check in they try to keep the middle seat empty. Fight was on time and the service in premium economy was close to business class service. Staff were friendly and available. Seat: for economy seat was very comfortable. The entertainment on board was acceptable and the headphones give a very good quality of sound.

CDG-JNB-CDG, F class in August and September. A380 on this route with AF regularly canceling / delaying flights. Told it was due to maintenance issues on A380 fleet. We experienced up to 14hr delay (plane coming from JFK with same delay), causing loss of connecting flights in JNB and missing entire days of business or holidays. Furthermore, F cabin on the A380 does not offer the privacy and quietness it should: poor layout with an open space, suites would be much better, and too much noise with lavatories at the front, galleys at the rear, and flight attendants walking up and down the aisles. F Cabin also lacks overhead bins above middle seats (low deck of the A380) meaning passengers in window seats are disturbed by use of shared compartments above their head. Anyhow, service on board was good, especially food and wines. For us, the best part of the F experience on AF is the CDG lounge, outstanding luxury and service with restaurant, massage and so on, while F lounge at JNB is a joke (a corner with dedicated seats the main lounge). We also enjoyed the dedicated escort service which takes you and makes you skip all lines at all airports. This is all the more useful at CDG which is otherwise a nightmare. Luggage delivery at CDG proved slow as usual, with F and C baggage mixed in the same bins. On the other hand, in JNB, we were out of the airport after having cleared immigration and collected our checked luggage only 15 minutes after landing.

CDG-TOKYO return in economy of A380. Very satisfied with the cabin and services. Food OK but could be improved re the second meal of about 11 hours flight. One plate of cold cut and bread look too poor. The seat is comfortable on the upper deck, much roomier than expected and smaller cabin by separation from other class, makes the economy section very quiet. With regards to the service, the cabin staff are efficient and leave passengers flexibility to get drink from the bar area by ourselves. This style is OK with me but may be disappointing to some passengers.

LHR-SIN via CDG. Chose AF this time because of price and chance to go on the A380. Had no expectations about the LHR-CDG leg of the journey because it is so short (45 min in the air). A380 was worth the choice alone. Roomy cabin and a decent seat. Was in row 73 on the outward and return flights. At first I was disappointed about being at the back of the cabin but there is one advantage - you are the first to be served with drinks and meals. Loads of luggage space, with storage beside your seat if it's by the window. Loads of overhead storage as well so there was no problem there. I love French cuisine but am always disappointed with the meals. IFE was for me another disappointment because there was nothing I really wanted to watch and it was the same programmes/films on both flights. At least on BA they change the films on the outward and inward flights. At the front of the cabin there is this weird 'gallery'. A bit of a waste of space in my opinion. The Lounge at CDG is poor, especially if there is a longish stopover. However, there are smoking lounges at CDG but no-one talks about them!! I found the one in Terminal 2 opposite gate K43 by accident.

SIN-CDG upper deck of A380-800. If the seats were any narrower no-one would fit! The distance between rows is so tight that when I was sitting my feet touched the back part of the seat in front - as for the poor PAX in the window seat - the only way to get out is for the aisle passenger to put seat in upright and then get out too. For business class comfort this is appalling. Whilst seat is a flat bed the bed goes right into the storage chamber of the seat in front so consequently if you have handbag and shoes parked there you get all tangled up. Food only fair - ran out of omelette very early for breakfast, entertainment fortunately was good as it was hard to sleep!

Online check-in did not work, transfer in CDG hardly manageable, waited 1hr for emigration control, as Germans, leaving the EU. Terminal Air-conditioning not working, AC in the Airplane not working properly (upper deck of the 747 too warm during the entire flight to Boston). Backrest of my wife's seat not adjustable, same for the backrest of the kid sitting in front of her, inflight entertainment a bad joke, food also, service friendly but totally unorganised (my wife's meal was served 20 minutes before mine, both were cold at time of serving and had no taste). When we finally landed, my wife's suitcase was still in Paris. I was seduced by the cheap rate they had offered us. My only recommendation: avoid it.

I recently flew Air France roundtrip from DC and I was pretty dissatisfied with the trip.  I fly regularly overseas, but my experience with Air France was certainly one of the most aggravating.  First, the check-in.  My husband and I checked in online ahead of time both ways, and we arrived to the airport with over 2 hours to spare; however, both ways, we were still required to wait at least an hour just to check at the counter.  The second issue we had was that we had to connect in CDG both ways.  CDG is probably one of the worst airports to connect in.  We had no idea when we booked our flights with an hour and a half connection that it was, in fact, nearly impossible to actually catch a connecting flight in CDG in that amount of time.  My husband and I ran at lightning speed through the airport to catch our connection.  We had to wait on long security and customs lines, and no one was willing to help us because we had a connecting flight.  When we finally arrived to our gate, we were breathless and panicked... and we just managed to onto the plane before they closed the boarding gate.   If we had our parents or children with us, there is just simply no way we could have made it.  The best part was that, even though my husband and I somehow managed our way through the maze to catch our connecting flights, Air France couldn't get our luggage to do the same.  So we arrived to our destination in Venice without luggage and ready to board a cruise ship the next morning.   We waited close to half an hour on the line at the baggage claim, and not because were people ahead of us on the line, but simply because the baggage claim attendant decided to take a break and do other things.  She passed by us at least three times or so before she then sat down to chat with another employee for at least 10 minutes.   It was only after about a 25 minute wait did she finally call up to the window to assist us.   Our return flight was equally as stressful.  When I finally asked an Air France employee why they allow customers to even purchase connecting flights through CDG that do not give enough time to transfer, the response I received was that it was the customer's responsibility to educate him or herself on how much time they need to transfer at an airport.    That's why I am writing this - to let everyone know that if you are travelling at CDG, please do yourself a favor and allow yourselves a minimum of 2 hours to make the connection.  Or, better yet, just make the connection through another airport, one that values customers more than at CDG.  And, if you expect Air France employees to you out with connections, lost bags, or any other kind of service, you can forget it.  Air France employees are some of the rudest I've encountered in all my travels.  They weren't all rude, so I don't want stereotype, but those that were really stood out among the rest.  The flight itself was OK- the in flight entertainment was enjoyable, the food was mediocre, the seats are what you expect out of economy airplane.

Pisa to Paris on AF affiliate BritAir - short trip on a reasonably comfortable Canadair regional jet. Main issue is the bus transfers. First in Pisa, the plane was parked on a remote stand involving a bus trip from the terminal in a non aircon bus with few seats. Small airport so quite short ride after some waiting time but all other airlines had parking positions not involving bus transfer but just walking out to the plane. However, worse was to come. Upon landing 1h 10min late in Paris, the plane was parked on a remote stand next to Terminal 2A and then taken on bus to Terminal 2G. This means a 18 minute bus tour of CDG. Paris was my end destination but connecting passengers will have missed their connections for sure. Upon arriving at 2G there was plenty of available stands.

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