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AIR FRANCE review :  15 September 2009 by J Leong   (UK)

Atlanta to Paris CDG. Cabin attendants smartly dressed and friendly. Announcement in English and French were clear. The flight seemed to be about 90 per cent full but they managed to "re- arrange" passengers' seating so that "big" passengers (like the man besides me) were offered alternative aisle seats rather than seating between two other passengers. However, the meals onboard was really bad. Imagine "couscous" salad followed by main course which is chicken with semolina, again, a kind of couscous - meals tasted bland. The red wine was good though. TV screen was really small and it strained the eyes watching the movie - there were subtitles for some of the films but the words were so tiny one could not read them!

AIR FRANCE review :  10 September 2009 by D Cassius   (Netherlands)

I try to avoid AF because since their merger with KLM their fares for Dutch residents doubled to KL captive market levels (talk about competition!). Took them last week to Seattle and back from SFO in Business class. A330 with AVOD and angled flat seat. Crew attentive and friendly. SFO to Paris poor, crew friendly and professional. All spoiled by a 20yr old |B747 in a seriously ragged state. Pre-historic entertainment system. Food hardly edible.

AIR FRANCE review :  9 September 2009 by Pierre Knoblauch   (Germany)

BSL-CDG-BSL. On the first flight an Embraer 170, good comfort onboard and nice service. The new domestic Terminal in CDG is still in construction but it does the job. On the return flight we had an Embraer 190, again good comfort and service onboard.

AIR FRANCE review :  5 September 2009 by Eric Bateman   (UK)

Tel Aviv to Paris economy class. Was upgraded to their premium economy class cabin which was nice - but whole journey was a bit of a shambles. The departure was delayed due to a problem with the starter unit, IFE wasn't working in the row that I was sitting in (no sound - they must have known before the flight took off) and then someone was sick in the area around the rear gallies. You would have expected some attempt to clean it up, but the crew simply covered it with a blanket and then carried on as if nothing had happened. Must have been pleasant for the people seated around that area. On connecting flight to LHR on 2 September, couldn't check in on line (maybe because I'd been in Tel Aviv?) and was given a centre seat at CDG. Asked why the online checkin wasn't open and no-one really interested.

AIR FRANCE review :  4 September 2009 by M Heather   (UK)

LHR-CDG-PEK in business class. LHR-CDG on what looked like a new A321. Small snack and a drink on 40 mins flight. CDG-PEK on new 777-300ER. Excellent service, charming crew, comfortable angled lie-flat seat, delicious food served course by course. Two minor niggles. AF do not 'take your order' for dinner; you take pot luck with what's left on the trolley, unless you ask nicely (which I did). And the on demand entertainment is slow to boot up and what is actually available to view doesn't quite coincide with the listing provided in the in flight magazine. I would choose this carrier in future, particularly when its fare was nearly half the price of the cheapest British Airways fare, and the Air France fare was changeable, refundable etc, while the BA one was not.

AIR FRANCE review :  31 August 2009 by A Lane   (USA)

I booked FF miles with Continental on an AF flight for husband and myself, selected seats, got confirmations with both AF and Continental. This was booked almost a whole year in advance. About two weeks prior to departure I did a reconfirmation of our bookings to shockingly find that the system did not have any record of them. Called AF and the agent blamed Continental for deleting the booking. Called Continental, and they blamed AF. It was AF's fault I found after researching it further. They never owned up to it, and it was just luck the AF agent I talked to initially (after I noticed the bookings were deleted) was able to find us seats together. Our two seater we booked the year before was revised to whatever was remaining. I do not trust AF even if there is a booking reference number as they can just go into the system and do whatever to it. If you are unlucky like we were your booking can get deleted, and AF will not tell you that. It would be a very bad surprise when you go to check in that you will find your booking does not exist. As if we thought this was exclusive to us, no, another passenger had his booking he made a year in advance get revised to a very unfavorable row and seat.

AIR FRANCE review :  30 August 2009 by C Chouleur   (Belgium)

I have just flown round trip CDG JFK in Business class. On my way to New York, good professional crew and great service. On my way back service was not up to 4 star level in Business class. One of the attendant was not professional and showed no interest in passengers. She hurried everything, presented the tray the wrong way, forgot about asking for coffee and did not smile once. Her coworker was much better but the bad impression persists. Food much better on the way to JFK and arriving in terminal E satellite S3 makes you walk a lot. Air France should really improve consistency in order to keep it's loyal customers.

AIR FRANCE review :  27 August 2009 by C Grass   (Germany)

ARN-CDG-MUC. Horrible Check-in in ARN. Checked-in online, but had to retrieve my boarding pass at the self-service kiosks, of which one third was out of order. Unhelpful staff of Menzies. 40 minutes in the baggage drop-off line. Very inexperienced, slow check-in agent who was far from being friendly. Slow boarding process. Grumpy crew on board. Our steward had no smile for the whole length of the flight. Lukewarm coffee and ice-cold breakfast. No soft drinks on both flights, only coffee, tea and still water. Transfer in Terminal 2D. Most horrible experience I ever had at an airport. Crowded, cramped, filthy, but the only Air France staff member who had a smile on its face, really friendly. Crew on second leg slightly better.

AIR FRANCE review :  24 August 2009 by R Swigart   (USA)

I have been Gold for several years, flying between San Francisco and Paris several times a year. This year the company changed the rules for awarding mileage to something based, presumably, on class of service, a value not evident on line. In July I discovered $1700+ ticket from San Francisco to Paris gained me 50% of actual miles instead of the full value. The result is that it is impossible for me to maintain my status. When I called the FF desk in Canada I was told the company had the right the change the rules any time they like. Air France has lost me as a customer.

AIR FRANCE review :  21 August 2009 by S Tai   (Germany)

BKK-SGN and back in Y class. Outbound check-in very good, however, when entering the plane the seat was dirty (crumbs, lots of trash in the seat pocket). The plane arrived from Paris and obviously was not cleaned. On the return flight, horrible check-in at SGN. Ground staff insisted that I have only 20kg allowance, whereas my online check-in boarding pass stated 40kg (I am SkyTeam Elite Plus). I had to log in using a computer and show the ground staff the online statement. Only then would they allow me to check in my luggage (which was 27kg for a short, half-empty flight from SGN-BKK). On the plane, a horrible meal was served (dry, tasteless toast sandwich), which no passenger consumed. The flight attendants threw all uneaten sandwiches directly in the waste bin when collecting the trays and did not seem surprised at all. Really disappointed, I used to like AF a lot, and now they've become such a service-less airline.

AIR FRANCE review :  12 August 2009 by Sebastien Lecombre   (France)

CDG-PRG upgraded from full fare economy (Premium Voyageur) to business, as usual the service in business is a joke. Plastic tray, plastic glass, cold plastic food. Will never pay for travelling business class in Europe with AF. Return PRG-CDG. I went to the Czech Airlines lounge, it is clean, but food and beverage on offer are very basic. We boarded on time with no priority for elite and business class passenger. Two of us in Premium Voyageur, same food as business class. Got a plane with the new interior design that I like, clean and sober. Overall a nice experience without surprise but certainly not worth the price I have paid. Next time I will fly the lowest available fare, book an emergency row seat (gold and platinum members can now book emergency row seat for free when check-in on line) and buy food in the airport.

AIR FRANCE review :  12 August 2009 by R Monger   (USA)

JFK-CDG-COO return in economy First time with Air France on this itinerary - and I'll try to avoid it if schedule permits. JFK-CDG was horrible, no in-flight entertainment and meal didn't look good at all. Service was pretty absent, but I think it's normal since it was a very late overnight flight. CDG-COO-CDG segments were OK : smaller aircraft (A340), better service, and AVOD. CDG-JFK on 777. Usually 777 have 9 abreast rows in economy, but Air France managed to put 10! This results in narrow seats and very crowded and narrow aisles.

AIR FRANCE review :  12 August 2009 by N Colt   (France)

CDG-IST return in Y. Check in quick and check-in agent attentive to seat request. Cabin interiors clean and comfortable despite a full load both ways. Excellent meal service - a nice tray of good quality food quickly served with a smile on both flights.