Air France Passenger Reviews and Air France Customer Trip Reports

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Air France Economy class seat reviews

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Air France First Class and Business Class Lounge Reviews

Air France First and Business class seat reviews

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Flew from IST to FRA via CDG. Check-in was very well organised, both planes were tidy and clean. The stewardesses on both flights had a smile on their faces and were helpful and nice. Food served on flights were nothing special, on the first one a very simple Omelette with some cheese was served, on the second flight (which was a very short route) a somewhat stale croissant was served. Coffee was average, transfer of luggage among the planes at the airports were made by AF and I received my luggage safe and sound at FRA. All in all this flight was cheap, so it was good value for this particular amount.

Having arrived from Copenhagen, my connection from Paris to Montpellier was cancelled (20 Jan), but Air France had mailed me that I would be on a connection later in the evening. When I arrived, that connection had been cancelled as well. After an interminable wait to get access to the ground services, I was given a boarding card for a flight to Montpellier the following morning. However, Air France's services were unable to find hotel accommodation for me, stating that they had exhausted all vacant rooms. It took me less that 15 minutes to find a room myself. On my return to the airport the following morning I found that my ‘new connection’ had been cancelled as well and I had to queue again for a substantial period to be given the option of getting on a train to Montpellier. Conclusion: poor, understaffed, and chaotic organisation of ground services.

NCE-YYZ via CDG return. I was travelling with my 4 year old son, we had bulkhead seats (did not have to pay extra). Comfort wise we had more than enough room and my son could play on the floor. Entertainment was good. Flight attendants were very nice and helpful. They even offered to take my son on a walk and kept an eye on him when I had to use the toilets.

JFK-CDG-WAW. First flight on A380. Sat in the small Economy section on the upper deck which was pleasant. Flight was delayed 3 hrs due to snow but the cabin crew turned on the inflight entertainment so we could watch on the ground. During the flight the entertainment system stopped working for about an hour but the crew kept us informed. The flight map failed to work during the whole duration of the flight. The 2nd plane was an A320, crew were fine and the sandwich and wine served were adequate.

A380, CDG to JNB and back. We had booked the emergency exits on both way for an extra fee, so leg space was fine. Food was fine, flight was ok, plane is good - however, flight attendants working in economy upper deck were a disgrace. Rude with an attitude is an understatement and I almost had to beg for a cup of water on a night flight. Never again.

A380 from LAX to CDG last week. Flight attendants scoffed at providing water, we were told it was self service. Not a flight attendant in sight for 8 hours after initialling serving awful food at the start. Skinny back seats jammed up against the seat in front so close I couldn't get my legs in front of me. Of course, they lost our luggage which thankfully was found and returned later.

Paris to Conakry in C class. Flight left on time, I slept most of the time. The lie-flat seat (A330) is comfortable in the seating and sleeping positions. The crew very friendly and easy going. The food was excellent and I enjoyed the fruit juice cocktail after takeoff. Suggested improvement: a snack should be served - at least in C class - after the stop in Nouakchot (CDG-Nouakchott is a 5-hour flight, then 1.5 hour between Nouakchott and Conakry). Great choice of music and movies, with excellent screen and audio. Return Conakry to CDG in Premium Economy (C class sold out). On schedule. The flight was full. I was allowed to sit in C between CKY and Nouakchott since a seat was available for that segment. Premium economy seat does not recline enough to sleep but is much better than regular economy: wider, more legroom and better food service. The food was excellent as always on AF long distance, in my experience. I would recommend AF business class service to Africa.

ZRH-CDG, CDG-DUS. On first leg, fast check in and clean aircraft, Embraer 190 (Regional). Flight on time. By the time we reached the gate for our connecting flight to Düsseldorf it was already closed, we had to wait 2.5 hrs for the next flight to Düsseldorf. Staff member gave us a voucher for a sandwich and a drink. The service was very good but it could be better co-ordinated. Second leg on A318 which was very new and clean, and the staff very nice and friendly!

JFK-BKK via CDG. First trip on Non-Asian airline to South East Asia. Only one checked baggage allowed JFK- CDG - AF009, slow, disorganized boarding. 1 hour late takeoff. CDG-BKK - AF166 - Another slow, disorganized boarding. However, this time economy class tickets were turned away from boarded through the 'priority' queue even though there were no more 'priority' passengers left. Again, takeoff delayed - 1.5 hours late, no time made up in the air. BKK-JFK via CDG: Received email 2 days prior to scheduled return that first leg of return flight is delayed. No offer on options. Just indicated that flight is delayed and my connecting flight would be missed creating a more than 12 hour layover. BKK-CDG - AF165 - Scheduled for 10.50 takeoff, delayed for scheduled takeoff at 14.20. Another disorganized boarding procedure. They first tried to board by row, then decided to change it to board by seat letter which didn't work for some families as they were in the same row but were split by seat letter. Again, more than 1 hour late on takeoff. Time not made up in air. Flight scheduled to land at 20.30. Plane actually landed at 21.30. CDG-JFK - AF022 - Another disorganized boarding but better than the other 3 legs. Still late on takeoff and not as late on arrival. I will not be flying AF again.

MIA-CDG. Staff in Miami were friendly but they were from Delta Airlines. By my seat in the 747-400 there was no window, the seat was hard and the cabin crew unfriendly. I didn't understand the pilot's 'English'. The food was poor and the entertainment system was not very good.

Flew to Mumbai from Amsterdam via Paris. Our problem was that on our flight to Mumbai on 20 December 2012, we almost missed our flight to Mumbai in Paris because we had to stand in a very long queue to show our passports. To make things worse there were only 1 or 2 airport personnel checking the passports. The other problem was that the seats we had selected at the time of booking had not been allocated to us, and we were a family of 5 with children under the age of 14. On our return journey (4 January 2012) we were completely separated with my husband sitting at the other end of the plane. Flight attendants did very little to consider our request to be placed together. The food served on this flight (4 January 2012) was terrible. Breadr olls and croissants were stale and dry. It was an 8-9 hour flight and inbetween the 3am stale dinner and breakfast there was nothing served. For a long haul flight this is just not done. The promised ice cream also never came around.

IAD-CDG-DXB-CDG-IAD. A380 and B777-300ER. Check-in and lounges good at IAD, CDG 2E (L Terminal) and at DXB, even though the food at CDG was mostly cheap snacks on a long layover. It improved at lunch time, but also disappeared quickly. Shower facilities at 2E were excellent. Transferring within 2E was no problem at CDG. Flights out of IAD and DXB were on time, but delayed in and out of CDG, flight to DXB was 1.5 hours late. Aircraft clean, food mostly above average or very good, and quite acceptable by today's cost-cutting standards on most airlines. Inflight staff varied from bare minimum to a few excellent, caring staff, whose smiles were sincere. Good champagne and wines. Business Class seat is comfortable and easy to adjust, but lacks privacy with no screen between seats. Luggage delivered promptly, and I even received an email apology for the much-delayed flight out of CDG. A380 is overrated, offering nothing more than a very quiet aircraft that takes off and lands very smoothly. The three-year old aircraft inbound was already showing its age with fittings wearing-out. The outbound aircraft was only a year old, so that still looked good. The 777 had much better overhead bins than on the upper deck of the A380. Will definitely fly Air France again.

Paris to Atlanta. A 777-200 and a bit older, but seats quite comfortable. Service was consistently excellent and the food - as you really would hope for - also excellent. Good champagne, and an excellent wine selection. My only minuses are that while the onboard entertainment was good, I have seen a wider selection recently on some other airlines, however, more than enough to entertain me comfortably for 10 hours. Will gladly fly Air France business again.

Flew NRT-CDG-LHR. One flight cancelled so I needed to re-route. Onboard, the seat is quite hard and gets very uncomfortable after a few hours. I got missed out from the drinks service for some reasons, by the time the food trolley arrived there was no choice left, I then got missed out of the drinks service with the meal. During the flight (a 14 hour flight) they came round one with water, and once with an ice cream, although they seemed to miss several rows at a time and you only got one if you grabbed it quick enough. Just before landing we were served a continental breakfast. I don't generally leave flights feeling hungry, but I did leave this one! Unfortunately I am not looking forward to my return trip!

MAN-CDG-SLC-ONT on a ticket bought from Air France (ie AF flight numbers on all legs), but all flights on codeshares. Air France are now codesharing with Flybe on the MAN-CDG route, which does not work well at all. They tried to charge me £40 to check my suitcase (which is the standard deal for Flybe customers, but not AF's) and told me that I'd have to collect it from the carousel at CDG and re-check it. I had to ask to speak to the check-in agent's supervisor in order for this to be resolved. They could not print the boarding passes for my onward legs at MAN or let me do it online before arrival, meaning a long transfer desk queue and an almost missed connection at CDG. CDG-SLC-ONT was all on Delta and was perfectly OK. Tip: avoid any AF itinerary that involves a Flybe codeshare flight.

LHR to Abuja in Premium Economy. Pleasantly surprised by the service and cabin with good AVD and excellent food - I pre-ordered and paid extra for an enhanced meal service using the website as I knew I would be hungry after an 07.15 start. Connection at CDG was a bit dodgy due to late departure from LHR but baggage and self made the flight. I usually fly BA on this route and this was a better product all round and a sensible price. Only slight complaint was that the seat is very hard.

CDG to Toronto return in Premium Economy. Flight to Toronto is a day flight and you can appreciate that Premium is much better than standard Economy class, especially on the B777 where AF manages to put 10 seats abreast in Economy, which is outrageous. In Premium economy, there are 8 seats abreast. Legroom is decent, IFE screen big enough (quality very poor compared to what you get on a tablet). A large choice of films. Food and service was OK, although, as usual with AF, the crew disappear after the meal. Return flight was a night flight, and then you discover that Premium Economy is just a decent economy seat, and nothing else. The seat is not comfortable enough, and does not incline enough to expect to sleep. Service OK, but the breakfast is just not worthy of Air France, not even able to give us a fresh 'croissant'. I still recommend using Premium Economy if you can because AF standard economy (B777 is the worst) is just below the decency level.

Flying from Manchester to Johannesburg via Paris proved to be somewhat of a trial. Sadly the whole experience was a debacle. It all started with the drunken passenger next to me that proved to be more than a minor nuisance, keeping me awake all night. Staff did nothing to control his drinking and shrugged their shoulders when I asked to be moved. I didn't want to make a fuss and moved into one of those terrible hard seats the crew uses for take-off and landing. The joy of being away from the disturbance was short lived though as I was told I could not sit there and had to move back next to my drunk friend. The flight was not very full, so the majority of passengers were stretched out sleeping across entire rows and the crew did not want to disturb anybody on my account, so I was expected to endure the entire flight with this going on. To add insult to injury, my return flights were changed at very short notice, creating huge waiting times, far in excess of what other airlines were offering when I chose a carrier. Speaking to the staff about my problems and the level of inconvenience caused by their changes made no difference whatsoever. AF clearly couldn't care less about their customers and I doubt I would fly with them again.

Flew CDG-PRG. All staff I had to deal with were efficient, polite, and friendly. Overweight fees were reasonable in my opinion, 55 euros for a 30kg bag when the free allowance is 23kg. A different airline wanted to charge me $380 US for the same scenario. Very tasty sandwich on board. Seat was fine for economy for a 90 minute flight. Onboard staff and gate staff were kind also, and bags arrived quickly in Prague.

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