Air France Passenger Reviews and Air France Customer Trip Reports

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Flight AF438, CDG-MEX, B747-400, seat 53K, Feb. 8, 2013. Check in was efficient and fast with a single line system. I arrived at the gate as the plane was already boarding, but despite long queue I was at my seat very quickly. 53K is in the narrower part of the aircraft at the rear so there are only 2 seats instead of 3 on the windows side. The IFE box was under the seat in front of me but to my surprise I was not too bothered by it. The seat is away from the cabin wall and this gives you actually several windows and a sensation of space. The B747's windows being wide and close together, it's almost a panoramic view. You get your own storage space between the seat and the wall which can also serve as a table. Although it will be shared with the person behind you. Getting things in and out of it means removing anything sitting on top. The IFE was OK. The selection of programs was fair. However to select anything on the screen you had to press hard which makes you shake the seat in front of you. I had to endure that from the lady behind me. Food and drink service was very good for Economy. Staff was attentive, friendly and not invasive.

MAN-CDG-HAV return. Whilst planes could be refurbished the food and service was excellent in a very quiet cordoned off area with no disturbance. Premium Economy offers all the advantages of business class at half the price.

IST-CDG-NRT in business. Business class within Europe is a joke on Air France in terms of seats, but they really do wonderful meals and provide great personal service. The business class cabin on the 777-300 on the return to NRT was dated. The food up to expectations, as was the entertainment. The service is not overly friendly, but the FA's are multilingual, very efficient, and plentiful. The only real complaint would be the seats themselves. This aircraft seemed a bit old and scratched, the monitor wasn't clear nor large in size, and the seats are not flat. That slant position is just dreadful for trying to sleep on a 12+ hour flight. Toilets always clean.

NRT-CDG-IST. A380 from Narita provided a comfortable and spacious premium economy cabin, but oddly they have a few rows of economy behind us near the toilets which looked pretty awful. Plenty of overhead space and seats as described on their website. Meals were adequate, service pleasant, but not chatty, and entertainment had plenty of really recent films. Disappointed as I requested a special vegetarian meal which kept me from being upgraded. My friend who also booked premium economy was upgraded despite the fact that I am gold and he is silver status with Delta, a Skyteam partner.

WAW-CDG-JFK return. All planes were ok (A320, B777-300/200 and A319) and seats were comfortable. Personal IFE on 777 aircraft. Only one flight was delayed an hour but arrived with delay of only 30 minutes. Great staff. On of the best I have flown with. They were very friendly and helpful. Always smiled. On European flights a muffin and small cookies were served and tasty full meals on transatlantic flights. Transfer at CDG easy and fast. Definitely will chose them again.

For this flight with Air France, I can use the SABENA's acronym: Such A Bad Experience Never Again. Everything during this flight was awful. First, the plane an old A330 with ashtray in the seats. Second, the staff, not smiling, unprofessional, unpleasant. Never again.

Istanbul to Madrid return. 3 of the 4 flights were slightly late. Flight from Madrid to Paris was 20 minutes late and by the time the bus dropped me at the arrival gate there was only 40 minutes to get from 2E to 2F. This was possibly because there was no queue at Immigration. Air France provided no assistance apart from informing me of the departure gate number. My luggage did not make it so I was without luggage for 12 hours in Istanbul. Food was adequate but basic for relatively long flights within Europe. There was no IFE on any of the flights. Check in on for all sectors was without problems. The baggage complaints person in Istanbul was friendly and efficient and the bag was delivered to my hotel. Cabin crew were OK and their English quite good. Pilot announcements were harder to understand.

Travelled Paris CDG to Singapore. Having read previous reviews about AF, was concerned about using this airline but happily found this journey to be of a very high standard. The service on board was relaxed and friendly with nothing too much trouble for the cabin crew. This flight was on an Airbus A380 which I deliberately booked rather than on a Boeing777 with it's cramped 3x4x3 configuration in Economy Class on AF.

CDG-LAX was more enjoyable than expected with decent seats and good crew. CDG is a mess and getting from one flight to another is an exercise in patience. From plane to bus to terminal to train to wherever. And keep in mind to receive your luggage you must allow at least 2-3 hours for your layover, and if changing airlines make it at least 4-5 hours. Keep that in mind.

DUS - BCN (via CDG), Economy. A great experience altogether. Baggage drop-off was done within minutes at DUS after having checked in online. The first leg to CDG was great: Leg space was decent, the flight attendants were very nice and the plane was almost new and perfectly clean. The second flight was exactly the same. Transfer at CDG was quick - we even had lunch while waiting - even though we only had a little more than 80 minutes between the flights. There was a complimentary drink and snack on both flights. Highly recommended.

Air France from CDG to SFO was far more pleasant than other airline experiences of late. There is a noticeable difference. The boarding and on-ground personnel at CDG were excellent.

I traveled in December on a busy flight from CDG to JFK. Boarding was efficient. The staff were extremely attentive and the food was surprisingly enjoyable.

CDG to Boston on January 29th. Five minutes from pushback the captain announced on the PA, that the ground staff had gone on strike! The delay was 3 hours. Ground staff management helped, with the departure of the aircraft, while the strike continued. Unbelievable.

CDG to SIN on A380. Excellent service and leg room on A380 was nice. Staff were very friendly but they need to announce that snacks and beverages were self service (available in the galley) on this 11 hour flight. I only found out when I wanted to buy some duty free item. Flight was not full and I had 3 seats to myself. Slept for 7 hours. Nice aircraft would consider flying them again.

Paris - Mumbai, economy class on 15 Jan 2013. New aircraft which was pleasant. The food service was adequate, lots of food available for self service, reasonable leg space and entertainment system. The quality of the food served was very good - both the meal and especially the snack thereafter - the winner for me was the service and the hospitality of the flight attendants which is a rarity sometimes even in business class. My bags were left behind at Paris airport due to snow but it was promptly delivered the next day.

Several flights within 10 days: TLV-CDG-JFK-CDG-JNB-CDG-TLV. Of the 6 flights 4 where delayed between 2 to 7 hours. On some of these flights and even on the A380 many small technical problems such as reading lights not working. Service on some of these flights has become poor with food quality and quantity just average and on flights to and from TLV food very bad. With dessert we used to receive coffee or tea - not available anymore. Lounges in all the airports I visited on this trip were poor in food choice with Paris CDG being the winner in this category as only crisps and cake available most of the day. JFK to my surprise served very good soup and salads in the evening. Will need to rethink my loyalty to Air France's product as it has surely not improved.

We flew to Cuba return in Premium economy in December, outbound flight not too bad, we put 2 pillows in our hand baggage, as from the reviews the seats were very hard - so glad we did as they were very uncomfortable. A bottle of water each, and service very good. Return flight disgraceful, the flight attendants were so busy moving and whispering to people from Premium to Business and economy to premium, when we could finally stop and ask for some water we were told they had not got any. Awful service.

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