AIR FRANCE review : 10 May 2008 : by F Meyer

Customer Rating : 1/5

Business Class CDG-Schiphol. Check in automated - no desks available. My automated check-in failed and I had to be checked-in manually. There were several other customers with this problem but they refused to open a check-in desk. Then, my plane hit a bird on take-off and the pilot quite rightly flew back to CDG. The staff there were unhelpful, made us wait for 3 hours with no refreshments to be told there was no flight. They insisted that we had been told this before! It was appalling, no apology and a 'you're in my way' attitude. On arrival to the overnight hotel, there were several Air France passengers from other flights there - it appeared to be a common problem.

AIR FRANCE review : 10 May 2008 : by J Kunnari

Customer Rating : 1/5

CDG-Lisbon business. A320 worn out and cramped. FA's polite but not customer friendly. The main job seemed to be to offer your meal, collect it back in 15 minutes and disappear behind the curtain never to show up again. Meal was horrible. You had to order all the drinks at the same time including coffee. Economy class had the same meal. So what's the difference between economy and business - Air France in short haul? Never again.

AIR FRANCE review : 5 May 2008 : by Michael Bruter

Customer Rating : 2/5

I have been a strong supporter of Air France for years (and a Flying Blue Platinum passenger for years too), but I think that slowly (especially since the fusion with KLM) their ethos has changed for the worse as an airline. Recent trip London-Auckland (with KLM) return Melbourne-London (with Air France). On the Singapore-Paris leg, I found out that Air France have now gone for a 'charter' configuration of 10 abreast in their B777-300, thus imitating KLM despite numerous complaints from passengers (not least on this site). My IFE was also broken despite the plane being brand new. This comes on top of an outbound from hell (KLM flight from London was delayed, resulting in a missed connection an 30 hours of delay) and two major problems in February with Air France (two flights from London City cancelled, both resulting in delays of 4 and 5 hours and an arrival at Heathrow instead of London City). Staff usually very nice, but Air France is not interested in the customer anymore in their way to handle problems when they occur. Things used to be better but are consistently deteriorated, particularly when leaving from Heathrow where Air France does not handle services directly but created the obscure AFSL to save money. AFSL has notoriously less accommodating attitudes than the 'real' Air France when problems occur (delays, cancelled flights, etc). This all makes me sad because Air France used to be head and shoulders above most other European airlines when it came to its dealings with passengers. Staff members in the ground and in flight are usually very nice and were mostly feeling sorry for me in these various cases of delays and cancellations but clearly, they are not allowed to do anything to help. Profit comes first, and the passenger well later.

AIR FRANCE review : 5 May 2008 : by S Lawrence

Customer Rating : 4/5

Southampton-Paris-Seoul Incheon economy. SOU early morning with no queues anywhere and straight through to departure. Selection of pastries offered onboard + drinks too. Early arrival at CDG and no need to change terminals; quickly through security to departure area. CDG shops and decor improved since last visit. Flight to ICN boarded quickly and left on time. Aircraft (777-300ER) not full so moved to quieter aisle seat - oddly it had about 2 inches more legroom than original seat which was very handy as I am tall (note that flight purchased online at AF Web Site which allows seat pre-selection - front of Economy shown as totally full which it was not). IFE fine; amenity kits handed out and Champagne served with nice meal. Plenty of drinks and nibbles at self-serve counter through flight. Breakfast shortly before arriving on time & soon disembarked at ICN. Bags turned up in 10 mins and had been given 'short connection' labels to whizz them through CDG which was good. Return journey: flight full (Korean holiday) and staff kept very busy onboard once left on time again. Food great, seat Ok and IFE alright (alas same selection of films as outbound journey). Self-serve bar kept topped up plus noodles and ice-cream served as snack part-way through flight. Arrived at CDG slightly early - bit of a trek to departure lounge but no problems getting there or through security either. Flight back to SOU slightly delayed due to late transfer passengers but only by 20 mins. Got to SOU fine and bags available promptly - no complaints at all with whole AF experience and more than happy to fly with them again on this route.

AIR FRANCE review : 5 May 2008 : by V Mitchell

Customer Rating : 4/5

EDI-NRT return via CDG Economy. Bagged a bulkhead seat on the outbound Tokyo leg on 777-200 which had extra legroom and was very comfortable. Had a little fold away video screen but was adequate. Food was good, choice of two mains and was presented nicely. Amenity pack was a bit paltry but it was economy afterall and going via CDG meant no transfer at Heathrow, a bonus. FAs were friendly and there was lots of snacks and drinks in the galley. On way back on 777-300 got a really bad seat. It was two seats together that had been shoe-horned into a space in front of the galley in the middle of the plane and were sloping downwards slightly. Sore back for most of the 13-hour flight. Overall was fine, all flights left on time and bags appeared safely at other end. On a par with BA but not as comfortable as Emirates economy.

AIR FRANCE review : 30 April 2008 : by Paul Jacobsen

Customer Rating : 4/5

CDG-ARN in economy. Online check-in was fairly easy to use; I had no problem getting a window seat and self-printing my boarding card. Legroom on the A321 was standard. For a European flight, service and catering were excellent. I got a full lunch comprising of a tasty chèvre and tomato pie, chocolate cake, coffee and complimentary wine. Cabin crew was smiling. The only downside was the boarding; two flights using the same gate resulted in a long and chaotic boarding process.

AIR FRANCE review : 30 April 2008 : by Roy Manry

Customer Rating : 5/5

ATL-CDG Economy. This was the first of a four leg flight to Egypt via Air France. New or newer A340 on the run, seats comfortable and impressive list of movies and music. Economy dinner way better and actually very good over any US carrier, including the beloved brie, bread and bordeaux that only the French can master. All flights departed and arrived on time.

AIR FRANCE review : 30 April 2008 : by J Kemp

Customer Rating : 2/5

CDG-MIA-CDG in business. Check-in at CDG was abysmal, taking 2 hours from curbside to boarding gate! AF has a policy that anyone holding a gold or platinum card can use the Business class check- in zone, regardless of the class of service they are travelling in. This results in scores of people travelling in Economy class using the business zone, with the whole process backing up beyond belief. This, combined with the absolutely unbelievable inefficiency of Aeroports de Paris - the luggage belts broke down at the check-in counters - made this experience thoroughly miserable. By the time we got through security - which was also backed up - we had to run to boarding gate, where AF had not provided for any priority boarding. In the air - mediocre service, with average food and looping videos. On the return flight, service in the air was slightly better than on the outbound, but still not what I would call service worthy of the premium in price paid.

AIR FRANCE review : 29 April 2008 : by Ian Gallagher

Customer Rating : 5/5

Shannon to Stockholm and return from Paris. Overall I was very impressed with Air France as they have maintained the style and standard of the old legacy airlines, and the cost was reasonable at €320. First flight was from Shannon to Paris, which was very good. When I went to check in there was no queue, so check in was fast and the check in agent was very friendly. The flight was operated by a small regional jet, which was great as the seating was in 1 x 2 seating arrangement. Only one small criticism would be, there is little overhead baggage space on this aircraft. Inflight service which consisted of a chocolate croissant, yogurt and a drink, all complementary which is a very nice change from Aer Lingus and Ryanair. The single flight attendant was polite and did all announcements in English and French. Paris CDG is good for transiting, and as I was only transiting with in Terminal 2F, there was little walking involved. The flight to Stockholm was on an Airbus 321 and again the agent in Shannon, had allocated me a window seat, which was great, plus the seat next to me was vacant which made for more leg room. The flight was excellent, with a full meal service with complementary wine. The crew were approachable and friendly, and made an effort to communicate with non French speaking passengers in English. Return flight from Paris to Shannon was very similar to the outbound flight, check in at Paris was great with the self service check in machines, with a helpful Air France agent on hand, to help check in. The flight again was on the small regional jet, which was fine. There was an in-flight meal of a sandwich and drinks and again I found the flight attendant courteous through out the flight. Overall I was very impressed with Air France, compared to other European airlines I have flown with; they have an excellent in-flight product.

AIR FRANCE review : 27 April 2008 : by D Eudes

Customer Rating : 1/5

PVG Shanghai-CDG economy class. Both PTV's were out of order on my seat and my wife's one - when I told a cabin crew, the guy rudely replied I just had to sleep instead! Served food (the only good thing that remains) very early on the 12hr flight and 2 hours later everybody was starving, and all they granted us with were the same old appetizer peanuts! When I ask for some snack, the same guy just replied "no" and shut the curtain to make sure I would leave him in peace. We finally managed to change seats, and PTVs were down too! I will never fly AF again.

AIR FRANCE review : 26 April 2008 : by Drew Fairbanks

Customer Rating : 3/5

ROM-CDG-JFK. Rome to CDG in Business, which is a joke, same economy seats with the middle seat blocked out. The only advantage was the lounge access in Rome and a dedicated check in counter. The meal even looked the same as the economy class meal, which was not good. CDG-JFK in first. This was very nice, but service was not much better then what you find in their business class. The seats looked a bit worn and the AV system was down the entire flight. They made a brief apology at the end of the flight and that was it. The food was good, but not great, and the wine selection was not exceptional either. It seems that Air France needs to update their first class product, because there is no way it should warrant the price they want for it over business class.

AIR FRANCE review : 23 April 2008 : by Kevin O'Doherty

Customer Rating : 4/5

YYZ-CDG / BOD-CDG-YYZ economy class. We checked-in online and this made life very easy. Extremely friendly at YYZ check-in.Sat upper deck 747-400. Professional service and a decent meal. Champagne offered. PTV a bit wonky but the crew ironed out problem. Return flights A321 and A340-300. CDG-YYZ was slightly delayed but passengers kept informed and we arrived pretty much on time. Airbus feels somewhat more cramped than the 747, but it is economy and doesn't differ from other transatlantic carriers in that regard. Champagne offered throughout the flight, food acceptable. I feel that we got value for our money and on my 60th transatlantic crossing (the first in the back of the bus in quite a while) I felt well looked-after and safe.

AIR FRANCE review : 22 April 2008 : by Hugo Laporte

Customer Rating : 2/5

I had heard many positive comments about this airline but was very disappointed. Return flight BRU- CDG-YUL. Plane left Paris with a 4-hour delay, staff kept us informed every half hour to say the delay was not known, that the plane could depart any minute so we had to stay put near the gate. No food served before we complained about the delay (3 hours at the time), my two kids were starving and getting extremely tired (departure scheduled at 4pm, we left at 8pm). The aircraft was comfortable, clean and FA's were friendly (not over-friendly, but ok). I found FA's in KLM and BA flights much friendlier. Food was very good but not too warm, perhaps because we sat at the front of economy. On the return flight to Paris, delayed 1.5 hours, unfriendly staff, IFE out of order. Landed at CDG half an hour late, taxiing to the gate took half an hour, walking to baggage claim was awfully long (but luggage took even longer to get there!), missed my connections to BRU, had to rebook on a later high speed train to BRU, had to wait three hours in the terminal. Overall, nice aircraft (B777-300ER) with nice IFE (on the first flight it did not malfunction), staff was ok on first flight, unfriendly on second flight, delays without explanation. I am not sure I'll fly Air France again. I have booked US airways to PHL on my next flight (despite bad comments, I give them a chance). Thought paying more for Air France would deliver result - am going to save some money this time. So far I had my better flights with KLM. And Amsterdam is one great airport, much better than CDG or LHR for connections and luggage.

Air France review - by P Lawrence

16 April 2008  Customer Trip Rating :

Edinburgh via Paris to Toronto on Air France. On arrival in Canada we were told our bags were missing. Long story short, despite phoning airline every day, my bag only turned up one week later - the day we flew home (the other bag turned up after two days). Briefly saw my case, which had been languishing in Air France's lost luggage room, before it was checked in for the flight to Paris. And guess what, the airline lost them again on the way home. As I write, I have still not seen my luggage. Throughout this sorry episode, Air France staff I have spoken to have ranged from unhelpful to rude. I swear you can almost hear some of them giving an emphatic Gallic shrug on the other end of the phone. I certainly won't be flying with Air France again.

Air France review - by J Olstead

16 April 2008  Customer Trip Rating :

The worst thing about Air France, after their 'don't give a damn' attitude, is the impossibility of complaining about it. Having lost my baggage on an Air France Havana-Manchester flight the company has made no effort to recover the case, despite the fact that they apparently know it is still in Havana and have a daily flight which could carry it. It is impossible to complain - staff speak poor English, cannot refer you to their supervisor/manager and refuse to tell you where, or to whom, written complaints should be sent. On the 10-hour flight the second snack (it doesn't deserve to be called a meal) was served at the last possible minute before we landed. There is, apparently, no French word for customer services.

Air France review - by J Caceres

16 April 2008  Customer Trip Rating :

CDG-JNB return economy Boeing 777-300ER. The seats in Tempo class are good, the seat cushion pushes forward a bit, which makes for a very good support under your bottom, and there are foot-rests. The downside is that half of the aircraft is first class and business class. In order to get some business out of it, the economy class is crammed. Which means, when the guy in front of you leans backwards you have his seat in your face - unless you lean backwards too. Also, trying to get out from a window or middle seat is virtually impossible, without disturbing two rows of people. Entertainment good, quite modern films. The personal screens are somewhat dodgy to use, the touch screen tends to become a bit tired and dark. Staff are generally nice and attentive. They could sometimes improve their command of English, especially the people talking on the PA. There was a 45 minutes delay in Johannesburg, we were fully loaded and just waiting to go - but no one bothered to tell us why we were delayed.

Air France review - by K McKirdy

15 April 2008  Customer Trip Rating :

CDG-AMS-GLA. Have had another bad flight experience with Air France (AF1740 on 08/04). AF A320 went "tech" whilst waiting to be bussed to the aircraft. New aircraft arranged at different gate. AF gate staff then announced the flight to AMS was "postponed" then 10 mins later stated the aircraft would depart to AMS after it had been cleaned! Prior to boarding a passenger jumped the gate due to some mental issue and was calmed by AF staff. Problem passenger then caused another incident at the gate by trying to get to the aircraft before proper boarding had commenced. Medical staff/Security/Police called at different times which lead to a fair delay. Missed my connection at AMS and had a 6 hour wait for flight back to Glasgow with KLM (who were great). So that's 5 bad flights out of 5 with Air France over the years. A very poor airline and best avoided.

Air France review - by A Edgington

15 April 2008  Customer Trip Rating :

MAN-CDG-MRU return business class. Check in a Manchester a joke. I have flown on many different airlines with my diabetic eqpt and had no problem at all. Air France initally refused to allow me to travel unless I put my insulin in my hold luggage (for a 13 hour flight). Advertised priority luggage and aircraft boarding. Non existant for the whole journey. Rang Air France to check IFE and was told it would be the latest - it was the old loop system. Showed the same films on both journeys. Website showed the only terminal I would be flying from was 2F. Both planes landing at CDG stopped at 2E and no info was given. Only plus point was staff onboard, they were excellent. Bought whiskey at MRU and staff there checked with Air France to make sure I could bring the whisky into the UK via CDG - they said yes, CDG said no!

Air France review - by K Peris

12 April 2008  Customer Trip Rating :

LHR-LAX-LHR return. Inflight service better than on-ground service in both countries. Seating in economy is adequate on the 777 aircraft even for a tall person. Food and attentiveness of cabin staff, exceeded expectations. Inflight entertainment on-demand outbound, looped on the return, but had a good selection of films etc. 2 good meals served and snacks/drinks available between meals in the galley.Outbound (inaugural flight between LHR and LAX direct) punctual. Inbound flight 20 min delayed departure but arrived in LHR on time.

Air France review - by Simon Harrison

9 April 2008  Customer Trip Rating :

YUL-CDG-MAN in Economy. Arrived at check-in at YUL about 2 hours prior to departure - no queue. Agent was at first unwilling to check me in for my connection to MAN, telling me I'd have to collect my boarding pass at CDG. He did change his mind after I insisted (stating it was a short connection) but I found this strange as I've never encountered such a situation with either AF or any other airline. YUL-CDG very good overall - crew friendly and helpful, food and IFE good - an on-time departure made for a most pleasant sector. The experience quickly changed and my journey soured overall once we arrived at CDG. We were delayed leaving the plane as the airbridge broke down and as a result an entire 777 was unloaded via one set of steps, which took a while. Made it eventually to 2F for connection to MAN and told there was 15 minute delay to wait for further transit pax. In the end, we left over an hour late after a gate change and decision to use buses to the aircraft as the airbridge in 2F had broken down as well (two in one day). AF very poor at giving updates re the situation and tannoy announcements inaudible. We were eventually put on buses and driven to a stand but were then kept on the bus with the doors closed for about 15 minutes with no explanation or update, which was not entirely pleasant, before finally being allowed to board. Many passengers like myself had just come off red-eye flights and such a hitch at this point in the journey was very inconvenient. One suspects that a certain amount of responsibility lies with the airport authority and it is a shame that the AF experience is spoiled by the way in which CDG appears to be run. For one reason or another, all of my experiences of transiting CDG end up negative.

Air France review - by Judith Siford

8 April 2008  Customer Trip Rating :

LCY-NCE return. As a disabled traveller I am very impressed with Air France. I was met outside the airport at LCY by a smiling attendant, ultra fast checkin and he stayed with me until boarding time. Comfy seat, smiling cabin crew and tasty snack - excellent! Return flight nearly empty - a bit late but didn't bother me as again I was well looked after.

Air France review - by Martin Brown

4 April 2008  Customer Trip Rating :

MAN to CDG return in Economy. Self checkin was quick and easy on both occasions and there were 2 members of staff standing by the 2 machines in Manchester in case you needed assistance. Continental breakfast was served after take off outbound and the coffee was good. Staff were friendly enough. The only complaint I have was the seats on the A320 were quite hard and it was difficult to get comfortable (although seat pitch was fine) and flight out was a little late due to ATC issues. Return was a Fokker 700 operated by Regional leaving in the afternoon. Bag of pretzels and a drink, not as good as the breakfast, but the seats were a little more comfy, although still too firm. If my first choice of airline wasn't available, then I would consider Air France as a good alternative.

Air France review - by Tomas Besler

4 April 2008  Customer Trip Rating :

PRG-CDG-EZE and return. Flight from PRG to CDG was OK, but the refreshment was a joke - only crackers and one glass of juice! Paris to Buenos Aires in business so nothing to complaint about. Return was in economy, not that comfortable of course, but still ok.

Air France review - by J Seviour

2 April 2008  Customer Trip Rating :

The worst journey I ever had. I paid extra money to fly from Bristol to Chile with Air France, which is only 20 minutes drive from home - 3 hours before my flight from Bristol to Paris to make connection with my flight to Chile, they send me an e-mail saying, that my flight has been cancelled and I need to go to Heathrow airport in London - a 3 hour journey without traffic. I phoned and they send me back to Bristol, from there to Amsterdam and then to Paris. It was the journey from hell, do they know of the distances from airport to airport.

Air France review - by R Kahrsch

2 April 2008  Customer Trip Rating :

Air France flight from Stuttgart to Paris arrived 1.5 hours late. No information about transfer flights were given. I arrived after a 20 minute run through CDG Airport at the international terminal, where the Gate for the flight to Rio was closed. I got the information, that I should have come earlier - they do not wait more than 5 minutes for late passengers. Customer service was awful and rude. Had to wait over 12 hours in one of the world's worst and most expensive airports. The flight to Rio was very unconfortable (in an old 747). All in all I arrived about 16 hours late - but that was not all. The flight back from Sao Paulo was not much better. Chaos during check-in and long lines for security led into another run through the airport (I was again informed, even though I checked-in on time the plane would not wait). I just made it, some people behind me not. The plane arrived a little late, so I had to run through CDG Airport again, as the flight to Stuttgart was supposed to be on time. After arriving at the gate no information was given, but I had to wait 2 hours in complete chaos. They switched the plane and we had to take an at least 20 years old plane from another airline, where the decoration was falling off. In the end they also managed to lose my luggage, which I am still waiting for.

Air France review - by S Menzendorf

1 April 2008  Customer Trip Rating :

DXB-CDG-DXB in business class. Chaotic boarding at DXB as always. Great onboard service, great food. I like the seats and cabin interior. outbound aircraft was one of the airline's older b777-200's. inbound a very clean a330-200.Huge service difference between ground staff (poor) and onboard staff (great).

Air France review - by P Rooney

28 March 2008  Customer Trip Rating :

HAV-CDG-DUB, Was supposed to fly with Cubana to Gatwick but they had no seat for me. 747-400 with very nice cabin crew. Food excellent, had great dinner with free wine and rum, and nice breakfast. Flight to Dublin operated by CityJet and very comfortable also. I would fly Air France again.

Air France review - by Paul Gatineau

27 March 2008  Customer Trip Rating :

STR-LYS economy on ERJ145 operated by Régional. Only drawback are the very tiny overhead bins where even jackets have problems to fit in. Big windows, quiet cabin, seats wide, good seat pitch. Service a small sandwich ("viennoiserie" on the early morning flight) and a drink service. Sufficient regarding short flight time (about 1 hour). Lyon airport very pleasant and not overcrowded. AF do provide many short connections on french and european routes. TGV rail station directly into the airport. Definitely very convenient!

Air France review - by Mark Evans

26 March 2008  Customer Trip Rating :

LCY-ORY-BOD economy rtn. BAe146 LCY-ORY, A320/321 ORY-BOD. Full but punctual flights, pleasant staff and acceptable in-flight service. Good legroom on one-class A321. I had intended to travel by train, but rail fare twice the AF price. Had the flight been routed via CDG, I would have certainly taken the train. I used the check-in machines: fine and very swift at LCY but I was bounced out at BOD as I was deemed to be too slow in validating my reservation details. However, conventional (human) check-in service was very satisfactory. Being francophone (or at least speaking my heavily accented version of French) may well enhance the AF experience, but I was very satisfied overall.

Air France review - by Xavier Saint-Luc

25 March 2008  Customer Trip Rating :

Seoul ICN to CDG economy 777-200. Plane not full. I had 3 seats for myself. Good service, food good. Crew very attentive and professional. IFE is not great : small screens, not a large choice of movies.

Air France review - by Sue Pursell

25 March 2008  Customer Trip Rating :

Singapore to CDG Business. It was champagne service all the way from most friendly crew. It was a midnight flight and we found the seats, while not completely flat bed type, were more comfortable and easier to sleep on as they did not tilt so much which makes you slide down. The wines and food were excellent as were the toilets and amenities. We are non French speaking but all of the FAs spoke excellent English on every flight.

Air France review - by W Pietsch

22 March 2008  Customer Trip Rating :

CDG to Tokyo NRT, transiting from ZRH. Complimentary upgrade to business class (Skyteam Platinum member) on 777-200ER aircraft. Cabin clean, little damage to the seats. Bathroom ok,, but no toiletries. Friendly, attentive service, good food, selection of beverages, plenty of refills. Seats comfortable (I got the middle seat in the center section), altough less suitable for sleeping due to angled non flat and slipping down. Overall good experience. Service is known to be very inconsistent, it is definitely to your advantage if you speak French.

Air France review - by M Turner

19 March 2008  Customer Trip Rating :

CDG to Narita - video screen broken - offered 30 euro voucher, no seat change. Return flight Narita to CDG, video screen again broken, would not move me. Rubbish not cleared with any frequency. CDG - Heathrow - check in late, then left on bus on concourse for 30 mins, take off 30 mins late, cabin crew rude - one English girl asked for vegetarian option, dismissively told 'Trop tard', no apology; very friendly to French speakers, rude to others. Took ten minutes to disembark plane. No explanations behind delays, no satisfactory apologies. Very poor service.

Air France review - by W Vipond

15 March 2008  Customer Trip Rating :

LHR-CDG-BKK Business Class. Check-in good and business lounge at CDG good and relaxing. 747-400 very tried in need of refurbish. Old seats, uncomfortable not able to sleep for long. Food and service good, but sleep is what is needed on these flights!

Air France review - by P Humphreys

12 March 2008  Customer Trip Rating :

Sao Paulo-Paris-London-return Business class. All the bags of myself and my partner were lost. Cabin crew were far too formal bordering on a couple of occasions of being rude, but perhaps that can be put down to their abrupt use of English. The long haul food was poor in both directions both veggie and non veggie - and drinks were not served willingly. Throughout the whole flight back I was offered two glasses of champagne or orange juice and one glass of wine. I felt there was a reluctance on the part of the staff to do anything other than the minimum required of them. Seats uncomfortable for a 12 hour flight and they do not fully recline. They are not suitable for anyone taller than around 6 ft as your feet will dangle over the end.

Air France review - by A Chatterjee

7 March 2008  Customer Trip Rating :

I was travelling with my two children, 5yr old daughter and 2 month old son, from Delhi to Paris and then Paris to Bristol. At the Delhi airport when I asked the ground staff of Air France to help me out we were informed that economy class are not provided any assistance. Then at check in counter we were informed the baby stroller would be handed to us at Bristol directly and that I would have to travel with the hand baggage and child in my arms from Terminal E to Terminal F. I had to plead to the staff to let me keep the stroller. The service on the plane was substandard. I would call for the air hostess for hot water for the baby bottle and at times they never showed up. It was kind of passengers travelling in the next seat to give me their baby's hot water. At Paris, when the flight was cancelled, the ground staff paid no attention to me despite the fact that I was the only person travelling with children on the plane and they could see that my daughter was crying. When I finally broke down due to frustration did they pay heed to me. I was not prepared for an 8 hr delay in reaching Bristol. The ground staff took no initiative to make us comfortable. I had registered a complaint on their web site and they have not even bothered to respond.

Air France review - by Teresa Tyler

7 March 2008  Customer Trip Rating :

Business class Birmingham-Paris-Buenos Aires and return Rio de Janeiro-Paris-Birmingham. An excellent service in the air. Good food, comfortable seats, FAs were attentive and spoke good English. The only downside was the IFE which is limited compared to some other airlines, but as we were on night flights and the flat bed seats were comfortable, we did not watch much anyway. At CDG on our outward trip we had some trouble finding the business lounge in terminal E - signage was terrible. On our return trip we had several involuntary bus tours of the airport and found everything very confusing, but we were helped by numerous officials who all had enough English to understand our plight and point us on our way. So we can't give Air France full marks as the airport experience lets them down.

Air France review - by W Staab

2 March 2008  Customer Trip Rating :

JFK-CDG-Prague Economy 777 to Paris Although seat assignment was booked through Delta and aisle seat up front confirmed more than 6 weeks prior to the flight, Air France did not honor it at check in and gave me a boarding pass with a middle seat in the back. The last time I flew on Air France, with a ticket and seat assignment booked directly with Air France for a similar JFK-CDG flight on another 777, the seat assignment for that flight also had been altered at check in from an aisle seat to a middle seat in the last row of the plane. At check in, because I have NW silver elite status, AF said I should go to the gate and if another better seat showed up, it would be be changed. This, of course, did not happen but under polite protest, was offered a midsection window seat in a row which turned out to be just in front of the toilets. That seat would not recline fully and when the passenger in front put his seat back, there was absolutely no room at all. Very tight space. The seat assignment on the return flight Czech airlines, also booked through Delta, was in the system and honored so why not Air France? Air France is not reliable regarding pre- booked seat assignments. The food aboard the transatlantic flight on AF is among the best, with a larger tray than most transatlantic flights offer, silver cutlery, tastier meals - a real plus. Flight crew attentive and professional. Several beverage runs during flight. Getting to the second plane was a horror - a bus picked up some of the passengers in transit but drove around for miles to the other terminals. CDG is not in the least passenger friendly. Due to inability to obtain reserved seat, the very cramped seat with no leg room, and delay of disembarkment, then only 2 stars (at best) despite excellent food and service onboard.

Air France review - by D Hall

26 February 2008  Customer Trip Rating :

Rio De Janeiro-CDG-NCL. Our pre-booked seats in Row 24 were changed to Row 23. When we enquired at check-in why we had been moved, we were informed this was to our benefit. Upon boarding we realised that we were in a row with no window! Legroom is less than other airlines. The limited IFE was in French. We were on a 747-400, therefore no seatback screen, instead we had to watch a dubbed American film with English subtitles on a ceiling monitor several rows away. FAs not that attentive. Food very poor, and once the dinner has been served, FAs disappeared until an hour before landing. Having flown out to South America (Lima) with KLM, my Air France experience on the return journey was the complete antithesis. This is an airline best avoided.

Air France review - by Antonis Asprakis

25 February 2008  Customer Trip Rating :

PHL-AMS-PHL via CDG. Flights on time, food excellent, staff courteous, planes were clean and up-to- date. The only minus was the choice of AVOD films on the transatlantic segments - not a great selection.

Air France review - by D Murrell

25 February 2008  Customer Trip Rating :

JNB-AMS-SFO, Awful, originally on KLM but the JNB-AMS leg was delayed more than 2.5 hours and the KLM agent switched our tickets to the Air France flight to CDG changing our itinerary to JNB-CDG- SFO. The first leg was fine until arrival at CDG at which point, similar to many of the reviews here we spent 20 minutes taxiing on the runaway to a remote location. FAs were particularly concerned that this might cause people connecting to YYZ would be late and these passengers were transported directly from the plane. We had only an hour to connect with the our next flight from CDG-SFO so we hustled from 2F to 2E and made it to the gate only 10 minutes before the flight was scheduled to take off. Unfortunately the flight had closed early and the gate agent calmly announced that no one else would be getting on the plane (we had been joined by people from at least 3 other connecting flights. She said that she could not help us and told us we would have to go to the ticketing agent. After an hour with the ticketing agent we managed to get on a flight that put us in SFO via LAX 10 hours after we were originally scheduled putting our total travel time at more than 40 hours. This was doubly disappointing because people who had arrived at the gate after we had actually got on an earlier flight via CVG to SFO. When we first got in line at the ticketing agent's counter the supervisor reassured our large crowd that all of us who had been denied seats on the SFO flight would be 'taken care of', he gave us a 10 minute calling card. I will never fly Air France again.

Air France review - by Lyn Taylor

19 February 2008  Customer Trip Rating :

Paris to Havana on old (according to stewardess) B747 in Business, unable to provide any English speaking entertainment, the few films provided were all dubbed, but subtitled, what fun. No games, as the consoles were the old fixed in type. Our initial seating was row 4, I would avoid this row if at all possible as it is next to galley and toilets (just one on each side) which are used by the rest of the aircraft, and on ours they absolutely stank, luckily we were able to move to row 2 and this was far better. Stewards on outgoing and incoming were polite and smiled, but service was lacking. Food was acceptable but not good, seats are the type that you slide down, but it is an old aircraft. We got a good deal, but if I had paid the full price I would have been unhappy.

Air France review - by P Barker

17 February 2008  Customer Trip Rating :

Paris to Johannesburg in economy. We had advised Airline that my husband was 6'3 but no allowance given for that. His knees were jammed against seat in front, my seat in the middle had an IFE box under seat in front, thus restricting my legs. FAs were offhand and almost rude - 3 hours sitting on tarmac at CDG with refreshments consisting of half glass of water. Food mediocre, lights out from 3.30am till 10.30 - no help with missed onward flights. All in all one of the worst journeys we have had.

Air France review - by M Cross

15 February 2008  Customer Trip Rating :

Another appaling experience with Air France. LHR-Paris, Paris-Johannesburg return. Missed my connecting flight from JNB to Durban as it took an hour for luggage to arrive on the carousel. Do they care about all the hassles this causes for people waiting to fetch us?, I don't think so. Return trip flight left Johannesburg late, so missed my connecting flight to London, Next flight cancelled because of the strike, unable to contact my husband who ended up making two forty mile trips, do they care, I don't think so. Our last trip with AF was just as bad and their wonderful customer services department (or should that be non services department) did not even have the manners to reply to a letter sent to them. Do they care, I don't think so. By the way, I am a Gold Elite member.

Air France review - by S Ellis

11 February 2008  Customer Trip Rating :

Avoid Air France if you can, and especially CDG airport. The flight from Seattle to Paris was fine, but getting to my connecting flight, which I missed was horrible. First, the plane taxied for some 10 to 15 minutes to a remote spot on the tarmac where we disembarked and boarded a bus. The bus then drove for some ten minutes around and under various terminal structures until it came to rest at a remote door. From there we walked for some minutes around construction. I tried my best to follow signs for terminal 2F, without any indication that I was already in terminal 2F. There was no direction given by AF personnel and no indication that there was a problem. Airport staff eventually directed me to another bus which proceeded to slowing transport me around the whole airport back to 2F, by which time, of course, I had missed my flight. The best the unhelpful AF customer "services" desk would do was to book me on a flight, which like the first one, was also late, some 7 hours later. There is no reason why AF should not have booked me on another airline to my destination in Stockholm. Instead I was given a a voucher for a sandwich and drink and then ignored.

Air France review - by Xavier Saint-Luc

7 February 2008  Customer Trip Rating :

Seoul - CDG - February 5th - business class on B777-200. Flight on time. Very professional and very friendly staff. Excellent service. Food good. Seat comfortable. IFE ok, not a large choice of movies.