Home Page

 

Air France Passenger Reviews and Air France Customer Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Follow us on Facebook







Air France Customer review :  18 February 2014 by A Saunders    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A horrible experience travelling from Toronto to Paris. Flight attendants didn't speak proper English and couldn't understand me. They just threw my food into my lap as I was trying to wake up and open my table and quickly walked away. They would walk around really fast and disappear for a long time, probably hoping to avoid contact with passengers. I had to press the flight attendant button almost 6 times to get a glass of water. Food was okay, but the fact that flight attendants were so bad just made the trip horrible. This was the first and last time I'll take Air France!


Air France Customer review :  17 February 2014 by Remi Girard    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Stockholm Arlanda to Paris CDG on the 11th February. It was a very pleasant flight. Probably my best medium-haul flight with Air France. The staff was very nice and helpful. I think that the meal proposed could have been better it was very bit tasty. A large choice of beverages.


Air France Customer review :  17 February 2014 by Moran Russell    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have just returned from our first long haul flight with Air France and it was not a pleasant experience. The new Airbus 380 have next to no leg room in economy, I'm only 5' 9'' and yet was cramped. Luckily I had an aisle seat and could put my legs into the aisle, so long as I didn't trip anyone. The inflight meals were cold, yes, even the hot ones. The steward serving my wife tried three separate servings, all cold and gave up. We did the return leg with KLM and for it to be part of the same company was amazing as it was the opposite good staff, good food and reasonable leg room, all be it on a different type of aircraft.


Air France Customer review :  15 February 2014 by S Dawson    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class CDG to IAD, older 777 with a seat that when extended into the sleeping position pinched my feet because it was improperly aligned, the food was unappetizing and the sauce spilt from the serving cup onto the entire plate. The service was haughty. In general a pedestrian airline that charges top dollar for its product. Cannot compare to Turkish business class which is generally 30 % or more less expensive.


Air France Customer review :  15 February 2014 by N Hanna    (Lebanon)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris-Lagos on 2 Feb 2014. Very pleasant flight. Cabin crew were very friendly, premium economy seats were comfortable with a lot of leg space. I'm a frequent long haul flyer with Air France and I have noticed major improvements in Air France flights in the past couple of years specially for flights heading to Asia and Africa.


Air France Customer review :  14 February 2014 by Chartois Remy    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Despite all the bad reviews about Air-France, it is still the only Airline in the world who offers French Champagne (not cheap bubbly) for aperitif and Cognac after your meal, no other airline does this! Recently flew from CDG to Kuala Lumpur and both flights were great with a service minded and friendly crew. Glad both flights were not full and the cramped 10 across seats on the Boeing 772 didn't feel too bad.


Air France Customer review :  13 February 2014 by E Sutherland    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Kuala Lumpur to Paris, Feb 2nd 2014, AF241 and flight AF1286, Paris to Edinburgh, 3rd Feb 2014. Very agreeable staff, good choice of entertainment, but very poor catering for coeliac passengers. Very disappointing compared to sister airline KLM who on way out from Edinburgh to Kuala Lumpur via Amsterdam had provide beautifully cooked meals and excellent gluten free bread rolls. Air France options very poor in comparison and no bread rolls.


Air France Customer review :  13 February 2014 by Bushra Arif    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Toronto to Paris on Boeing 777, seats were small and uncomfortable. Checking in at Toronto airport at KLM/Air France counter was a disaster. Long line ups and poor customer service. I wasn't able to check in online or at the self service kiosk due to the infant. Flight attendants disappear after they quickly serve the meal. I requested a special meal which was very small and I was still hungry. Meal was about a half cup of rice with a finger size fish fillet. No flight attendants to be seen until a snack was served half hour before landing. A small muffin with juice. Coming back from Paris to Toronto was pretty much the same story - uncomfortable seats, no service, and small meal.


Air France Customer review :  12 February 2014 by David Gilbert    (Italy)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LIN-ORY-FDF return. Premium Economy is a great compromise between business and economy especially with AF B777s which squeeze 10 rows across in economy and is unbearably claustrophobic especially on the Caribbean routes when they cram in 468 passengers in a B777-300ER (more than a B747). Premium is great, service excellent (same service and food as business). Premium seats very comfortable, slide forward rather than recline, pitch 36" on their B777-300ER Caribbean routes (other routes it is 38") but the width and armrests make a huge difference and the TV screens same as business. Entertainment system is old and needs modernising however. Having travelled in the past in AF business I wouldn't recommend it (slanting flat bed is rubbish!) but would definitely travel premium again. Well done AF, great staff attitude improvement in the last few years too.


Air France Customer review :  10 February 2014 by David Andrew    (Singapore)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AF256, CDG-SIN. The return flight was a bit better due to a more pleasant set of crew although I do feel the level of engagement with passengers is lacking and crew members just doing the minimal task of serving the 2 meals quickly and then disappearing in between meal service which makes up a good part of the long flight. The real problem with AF is their planes - just not comfortable for long haul - cramped seating 3-4-3 in a 777 aircraft in a full flight feels suffocating, crowded very unpleasant and the inflight entertainment needs a major upgrading - small screen with blurry images that keeps hanging and limited selection. There is also no extras like an ice cream after main meal or selection of snacks and fruits in between meals. In fact the food served is terrible one of the worst ever experienced. I was left very tired and hungry. The scrambled eggs served for breakfast was so overcooked and heated it was like puddle of yellow mud with a small sausage looking awkward in the mess. I think it gives the impression of no care given. That about sums up my experience with AF. Until they improve on the service and product best to look for other options.


Air France Customer review :  7 February 2014 by J Green    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-CDG, 4th February. Short haul is pleasant enough and efficient, (though avoid Paris Charles de Gaulle if at all possible, Orly is a delight). Long haul (A380 economy) was a short haul experience on a long haul flight. I found the seats were thinly padded and barely reclined, food short-haul standard. Where the French no doubt find the cabin crew efficient and focused, as a Brit I found them professional but stand-offish and unwelcoming. No > concept at check-in of spreading the passengers round the cabin to give everyone a bit more space. An uncomfortable and not particularly pleasant flight.


Air France Customer review :  7 February 2014 by Paul Van Alsten    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-MAN-CDG, Economy, A321. Both legs on-time. Domestic flight configuration with seats not reclining but decent legroom. Good choice of newspapers upon boarding, snack and beverage service - sufficient for a one-hour-flight. Surprised that wine and even gin tonic were available on the short flight! Cabin crew professional and friendly. Ticket fare rather competitive. Would fly AF again on short-haul flights.


Air France Customer review :  5 February 2014 by K Memmert    (Sweden)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HAV-CDG, Economy. 2 adults (couple). "Due to full flight" we did not get adjacent seats, which couldn't be changed - well, nobody made a serious effort neither at check-in (2 hrs prior to boarding time) not at the gate. Aircraft an 747-400 which was pretty worn-down. No choice of food offered for dinner. Friendly cabin crew. Long-haul in economy AF is just a 3* airline, so don't expect too much.




PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 


 




top

back to top



 

| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax