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AIR FRANCE customer review :  10 December 2009 by C Recalcati   (Italy)

Paris CDG - New York JFK with the new A380. Seats cramped for this type of aircraft - I expected more space, aisles very narrow. Good IFE and food. Boarding a little confused and 1 hour delay in Paris. Aircraft very silent and nice.

AIR FRANCE customer review :  11 December 2009 by T Hibiki   (France)

Paris - Seoul. Seat is fair although angled. Amenity kit is appreciated but content is poor : socks instead of slippers, low quality tooth brush, etc. Meal comes on a tray. Very disapointing when other companies serves you dish by dish in beautiful china. AVOD on this flight was hell. They kept saying "all channels are used" when only 4 out of 21 persons were actually watching something in my compartment. Moreover, the headset is attached to the seat so that they cannot be replaced if they are not working well. In my case, the right earphone was making a background heartbeat-like noise. Anyway, crew was friendly, but chatting in the galley not seeing me asking for a drink.

AIR FRANCE customer review :  10 December 2009 by Thomas Neumeister   (France)

CDG-SYD-CDG via SIN outbound/HKG inbound, 777-300ER on both ways. Booked Qantas flight, but operated by AF on first and last leg. Both overnight flights. Overall, good service and smiling FA. Excellent IFE. The new boarding satellite S3 at CDG terminal 2E is nice and improves the quite low average of service level offered at CDG. On a less favourable side, Air France had 3-4-3 seats layout in the two 777s I flew , whereas most of other airlines stick to a more spaceful 3-3-3. This results in very narrow aisles (not convenient on a long-haul flight) with the person sitting at aisle constantly woken up by people passing by. Re price, this very same trip was available from both Qantas and AF (first leg on AF, second on QF), as they jointly operate flights between France and Australia. So exact same flights, but 25% more expensive on AF - quite significant on a CDG-SYD flight!

AIR FRANCE customer review :  9 December 2009 by C Nigon   (Germany)

HAJ-CDG-MRU and return. CDG-MRU an old 747-400 with new IFE system (on demand), more than 90 films, games etc. A nice blanket, earplug, earphones, eye mask and perfume towel provided. Seat on exit row upper deck 65L was very comfortable, FA friendly and smart - they take care good of you. Two very tasty meals served with a large choice of beverages with a bar in the galley with drinks and snacks available. MRU-CDG same plane and quality with same seat (ideal row 65). Air France offers a good price/service on this leg.

AIR FRANCE customer review :  8 December 2009 by M Mussig   (Australia)

CDG-OUA-CDG. At checkin, if I ask politely whether or not there's any chance of an exit row or bulkhead seat available (I'm 6'4") - don't just shrug your shoulders and pretend it can't be done, especially when it turns out that the flight is half empty anyway. The food on board is OK, flight attendants do their job, but the sardine like interior compared to others flying similar aircraft and the beligerance of check in staff is enough to drive me elsewhere. This has not happened once or twice - 4 times in the last 4 flights. It has never happened to me on other airlines - staff do generally try to meet customer requests where possible. Sadly I'll have to use AF again but only because they have a monopoly on certain parts of the world and no-one else is allowed to fly the routes.

AIR FRANCE customer review :  7 December 2009 by Pat Hopkins   (Canada)

Flight from Paris to Montreal, check in person informed me my assigned seats had been cancelled, and assigned my wife and I seats 20 rows apart. After arguing with her , she told me "she did not care". The lady at the boarding gate got us closer together, and we traded a seat with another customer.

AIR FRANCE customer review :  4 December 2009 by Jay Cooper   (UK)

BHX-CDG-JFK.Check in at BHX smooth, staff friendly and put my mind to rest that our baggage was checked all the way to JFK. Cityjet flight from BHX to JFK very good, cabin crew very friendly, and chocolate chip croissant very tasty. I was worried about the short layover time of 90 minutes at CDG after hearing tales of how confusing the airport is. Luckily we arrived at terminal 2E, and our connecting flight was at 2E, so all it took was a short metro shuttle (quite fast!) to our gate, which we arrived in plenty of time. You have to go through security beforehand though so bear that in mind. I can understand the confusion with having to travel to other terminals at this place though! CDG-JFK was a very good flight, IFE was excellent with a large selection of films, plus games to play. Cabin crew nice and provided good service throughout flight. Only criticism would be lack of air conditioning on flight (can get quite stuffy) and legroom wasn't the best. Selection of films on the journey back wasn't quite as good.

AIR FRANCE customer review :  4 December 2009 by J Landau   (UK)

EZE-CDG-LHR economy. Long-haul on B777, very poor legroom in economy but comfortable in row 44 as fewer seats. Champagne served as aperitif then nice meal with good drinks choice. Excellent AVOD, many good films, worked well (but still has annoying double audio jack so sound only in one ear if use own earphones - bring adapter!). Cabin crew good - only gripe was over-zealous enforcement of seatbelts during light turbulence - so unnecessary! Easy connection in CDG 2E. Hop to LHR fine, served bland sandwich but wine still offered unlike other airlines. Arrived early. Recommend AF for this trip if can get row 44/45.

AIR FRANCE customer review :  1 December 2009 by F Gelly   (France)

CDG-MRU in Business class. One of the oldest B747-400 I've seen. Just a tiny screen to dark to watch it and no On Demand Video! The plane has not been clean before, very dirty seat, even ear plug of the previous passenger in my personal pocket. Food ok, not amazing for a business cabin. After dinner you do not see any FA before the breakfast, no drinks provided, you need to go to the galley for a tiny bar and amenities.

AIR FRANCE customer review :  1 December 2009 by F Gelly   (France)

LCY-ORY-LCY Business class, I don't know why they still use business class for this short fly. Very convenient Airport for LCY, everything is fast, except Air France staff. I was very early at the airport and was able to change my ticket for an earlier flight as check in time is only 15min. Time Air France Staff at the ticket desk finished their private conversation and coffee (5min) the plane was closed despite of my request. Report to AirFrance and credit of 20,000 miles.

AIR FRANCE customer review :  30 November 2009 by Josh Teoh   (Australia)

CDG-VIE-CDG-MRS-CDG. I was pleasantly surprised by my experience. Flights generally on time and crew were pleasant and efficient. Catering wasn't particularly good. There was a decent amount of legroom and recline but seat backs are so hard. I would quite happily fly with them again but I will create a more generous connection time between flights, especially at CDG, because it can be a rather stressful process.

AIR FRANCE customer review :  26 November 2009 by Carl Nolan   (UK)

Paris CDG to Osaka KIX return. Cabin crew very inattentive, cramped seats which were hard as a bench. They had run out of one food option by the time they got to row 35. The movie selection became overloaded with users so I could no access a movie in the latter half of the outbound. My first and last time with Air France on a long haul!

AIR FRANCE customer review :  26 November 2009 by David Chown   (France)

Rainer Wilking (Germany) complained of the impractical Air France connection bookings. He sure has a point! I booked a flight Bordeaux-CDG-Malaga (the second leg by AF partner Air Europe) and the AF net offered me Bod-CDG-ORLY-Malaga with 90 minutes between flights (I rejected it). It isn't even possible to drive betwen the two airports in 90 mins most of the day because of traffic, and certainly not possible to get from aircraft to aircraft! Ok if like me you know this, but their schedules offered are wishful dreaming!

AIR FRANCE customer review :  25 November 2009 by S O'Connor   (UK)

Los Angeles to Paris - aircraft was dirty and tatty, inflight entertainment not working properly, staff were missing passengers out when providing food and drink. This was our 6th flight in 2 weeks with different airlines on a RTW ticket and we were not happy with this flight - also very cramped. Would think twice about flying with Air France again and would not recommend a long haul flight with them. At one point during the journey my son had to plead with staff to turn the heating down as it was ridiculously hot.

AIR FRANCE customer review :  25 November 2009 by S Blanchard   (Germany)

SGN-CDG-DUS. Old 747 with broken seats, outdated video facilities with 8 movies (one with the sound not working). When I pay 4000€ for a flight I expect a full Business class service, not one dating from the 1990's! Service from crew was minimalist, crew preferring to chat in the galley instead of serving customers. I am Flying Blue gold cardholder but this is the last time I fly long-haul Business class with Air France. And the cherry on the cake was that AF managed to loose my baggage at CDG so when I arrived at DUS airport, my suitcase was still at CDG!