Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1345 reviews
5/10
4 star Skytrax Rating
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1/10

“sloppy service and awful food”

(Italy)

Trip Verified | Not great staff or service compared to other airlines. On a long haul flight they are the worst, not enough water or drinks and sloppy service and awful food. Connection was too short time to transfer and flight was impossible to get resulting in more waiting hours and there is no way they should have know this, everyone in the Paris airport around me have either missed their flights or are struggling to get them. France has the worst airline and airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Paris
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

“kept the lights switched off”

(United Kingdom)

Not Verified | Boarded the plane at about 10.45pm from Buenos Aires to Manchester via stop over in Paris. The first leg of the flight was to take 13 hours. We were served a meal (chicken curry) and dinks about one hour into the flight and then nothing for 12 hours. They kept the lights switched off until one hour before we landed and then served us breakfast but the time in France was 3.45pm. During the time the lights were switched off the staff did not come round the plane, I think on such a long haul we should have received breakfast and lunch and that the lights on the plane should have been switched on sooner. Are Air France trying to save money by not providing their passengers with meals and drinks.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBuenos Aires to Manchester via Paris
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

“Service was friendly and cheerful”

(Lebanon)

Trip Verified | Air France was a step above their competitors on this route (or routes of an equivalent length), providing a full meal service, decent selection of alcoholic beverages (and the glass of Champagne!), and IFE on the flight from Beirut to Paris. Service was friendly and cheerful, and they came through a few times to top-up drinks and check on passengers. The short flight from Paris to London was also fine, with a tea and coffee service provided. Overall, the flights were good, and a step up from other European airlines. The downside was that my flight from Beirut was delayed a couple of hours, meaning I missed the connection in Paris, and had to overnight there. However, they looked after me well and soon after landing I was in a hotel room, with a "care package" provided.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeirut to London via Paris
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

“a horrible experience”

(United Kingdom)

Trip Verified | I misconnected in CDG on a through ticket, purchased directly from Air France, on their website. The flight from Heathrow to Paris left on time and landed on time, but there was no one to operate the jetty at the gate which resulted in waiting another 40 mins on the aircraft. The Captain has not released the seatbelt sign, asked everyone to remain seated. Passengers with connections were getting anxious when we were sat on the aircraft for nearly as long as the duration of the flight. Once we were off, I started my long airside journey to the connecting flight. I ran through the terminal, waited for the connections bus, got on the bus, ran again, joined the queue for immigration, cleared immigration, then went directly to the front of the extremely long airside security queue and very politely asked if I can be fast tracked due to short connection, the security guard has agreed and allowed me through. I ran again and got to the gate, the aircraft was on stand but flight closed. There were another 17 PAX on this flight who missed the exact same connection behind me, they all arrived 30 mins after I got to the gate (they probably waited in security queue). Anyway, Air France refused meal vouchers, accommodation and any sort of rebooking assistance stating it was my fault I had missed the connection. The lady at the desk was unnecessarily rude and even said I had to buy a new ticket out of pocket at the cost of thousands of pounds, and my return journey would also be lost due to me being a noshow. Which didn`t make sense because I purchased a through ticket and a seat at the front, for the security of assistance in the event of disruption. Luckily, I know any decent airline will rebook you if you misconnect on a through ticket under such conditions. I went and purchased hotel for two nights, then went back to the airport and only after I had thrown a tantrum, together with the other 17 passengers who were still there two hours later arguing with staff, have they agreed to rebook us on the next flight, two days later in the evening. This was a horrible experience, unnecessarily stressful and a waste of everyone`s time. I have never dealt with such incompetent airline in my life. Three days later when I arrived at my destination, my luggage (you guessed it) was missing, despite me asking at check-in to make sure my bag would be loaded and receiving reassurance it would. It only arrived in the country a week later, less than 24 hrs before my scheduled return flight to the UK. But to make it worse, it could not be delivered to the address I was staying at, until two days later. If I wanted to have it on the same day, I had the option of driving 120 km to the airport myself and collecting it (which I did). I have filed a claim for the accommodation, meals and other expenses, they have refused to compensate for anything saying it was not their fault I misconnected and the wait for the jetty was not as I remember. It would make sense if the other passengers had all made it, but when 18 PAX misconnect it`s an indication it was not really possible to connect in the first place. So beware of connecting via CDG, Air France may not rebook you if you misconnect on a through ticket.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Belgrade via Paris CDG
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Air France denied any compensation"

(Canada)

Trip Verified | I just finished an absolutely horrible experience flying to and from India with Air France. On the way - I missed my connection to Bangalore in Paris because my inbound flight was delayed. They routed me through Dubai and when I arrived (8 hours later than scheduled) I lost money on my hotel and my bags were delayed for 2 days. Not a word from Air France. Then on my return, there was a delay on my flight from Bangalore to Paris, so they decided to route me through Singapore which not only added 20 hours to my flight, but meant that I would miss my connecting flight home to Halifax. When I sought a claim to compensate for the hundreds of dollars lost, Air France denied any compensation because of some law that says my flight was not within the EU They don’t care at all for their customers and when they do completely disrupt their itineraries - they abandon you and any responsibility to help you.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMontreal to Bangalore via Paris
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cannot overstate my disappointment"

(Australia)

Not Verified | I cannot overstate my disappointment with Air France. They are certainly the most incompetent airline I've ever flown (that includes many SE Asian low cost carriers). From being unable to manage a simple code share flight at check in to poor inflight service, I can only say it is a wonder their planes manage to stay aloft. Of course they lost my bags, caused me to very close to missing my flight (due to some unexplained check in problem that consumed frustrating hours at the airport) and while I did think the meal in business was quite good, getting any service from a flight attendant outside the delivery of the meal was next to impossible. The wifi was not working and the inflight entertainment contained very little. I will not willing fly Air France again.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteParis to Ho Chi Minh City
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Cabin crew friendly, always smiling"

(Romania)

Trip Verified | Singapore airport extremely efficient, security control only before every gate, immigration with automatic gates. Boarding on time, catering highly sophisticated. Cabin crew friendly, always smiling. Charging facilities for devices was were working, wi-fi onboard free for messaging only. Surfing and streaming came at a cost but payable with miles as well. Self service bar during flight. Recent movies on screen.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSingapore to Paris
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"I don't have a transit visa"

(United Kingdom)

Trip Verified | When I bought my flight from Manchester to Delhi with layover in Paris via Air France site, it didn't mention anything about transit visa requirements. General search says transit visa required only for layover of more than 5-hours. I even uploaded my travel info and document info in my Air France account. When I reached airport desk they informed me I don't have a transit visa so I cannot travel to France and denied any help. I told them I booked ticket from Air France site and I have to be in India with my family. The Manchester staff was not helpful at all.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Paris
Date FlownDecember 2023
Ground Service 12345
Value For Money 12345
no
3/10

"Chaotic experience"

(Germany)

Not Verified | Air France changed my original connecting flight from Paris to Stuttgart, so that instead of spending a couple of hours in transit I had to stay overnight (16 hours in total. Even being a gold member and knowing it was not my wish to stay but its choice they did not let me get in the lounge, nor did they offer any kind of option. When I got to my terminal (2G), they said in a very unfriendly way- that the hall is closed over night and I have to leave. Thanks to the wonderful airport worker who was very friendly and clearly explained to me how to find my way back to other terminal, where I can spend the night to come back to this one in the morning. Chaotic experience and very unhelpful and unfriendly AF personal
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBogota to Stuttgart via Paris
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Air France refuses compensation"

(Canada)

Trip Verified | Our flight was delayed 3.5 hours as someone gave birth on the incoming plane. We missed our connecting flight, we were flying Toronto to Paris then Paris to Cape Town. What was suppose to be a 25 hour trip turned into 3 days. We lost our hotel reservation for one day. Air France refuses compensation stating it is out of their area. We will Never fly Air France again. This is also not the first time this airline has had some give birth on one of their flights.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Cape Town via Paris
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no