Air France Passenger Reviews and Air France Customer Trip Reports   Air France an official 4-Star Airline   Add your Air France Review   Air France detailed 4-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

PAGE 1 2 3 4 5 6 7 8 9 10

AIR FRANCE customer review :  3 January 2010 by F Slosar   (Canada)

YUL-CDG-YUL. The first leg was on a 777-200ER with old IFE (not on demand, much less movies available). Food was tasty and portions generous. Champagne in Y is a big plus, and a nice touch (you can basically have as many glasses as you want). Flight attendants were professional but distant and cold. After dinner, they disappeared until breakfast. The big problem I had was the attitude of the Air France ground staff in the check-in zone at YUL. The flight was overbooked and instead of apologizing and trying to accommodate passengers (we were 5 or 7), they kept refusing to answer the passengers questions and simply ended up informing us that we would be "leaving in 24 hours, that's no big deal". I ended up leaving anyway, but some did not. AF should work on that. The return was on an old 747-400. The crew were polite, smiling, chatting with passengers, taking care of babies. No personal IFE on the 747, which is the downside of the journey. Price for the round trip was a bargain.

AIR FRANCE customer review :  1 January 2010 by K Butt   (UK)

MAN-CDG-ZRH return. Excellent flights and inflight services. Staff were pleasant and helpful, all were fluent in English and of course French. Light snack or breakfast was served on all flights. I recommend it to others.

AIR FRANCE customer review :  31 December 2009 by J Keep   (UK)

Paris CDG - Bombay return on clean, well equipped A330. Food fine with choice of Indian or French breakfast (they ran out of the French one 2/3 of the way through), nice blanket and sleeping kit provided. IFE ok though the films were a little out of date. GPS map and camera on the nose of the plane which could be viewed on the seat-back screens were both good fun on the way out, though neither were working on the return. FAs very professional if slightly workmanlike, but that shouldn't detract from a positive first Air France experience.

AIR FRANCE customer review :  28 December 2009 by K du Plessis   (UK)

BHX-CDG-JNB They call it Flying Blue - and we are so blue that we ever flew with Air France. They are hostile, arrogant and incompetent. They should not be allowed to run an airline or an airport or anything at all. They overbooked the flight by 20%, knowing that one in five wouldn't make it. 24 hours in the world's most boring and noisy airport is not an experience I want to repeat. They lost our luggage. They ruined our Christmas and our holiday and we will never fly with them ever again.

AIR FRANCE customer review :  28 December 2009 by J Kemp   (France)

Paris to Tel Aviv. Complete bedlam at the airport as it was snowing. Business class check-in was a joke - a handful of agents for at least 100 travelers. On board, AF uses its medium haul business class configuration for this 4.5 hour flight. This means essentially that you have an economy class seat with no one sitting next to you. The distance between rows and the seat pitch are exactly the same as in Economy. There are no choices for the meal. Either you like what they serve or it's tough luck. The entire business class experience for a flight like this is a joke. You pay more to get a hot towel. Other full service carriers offers a vastly better quality of seat and services on this route, and there is absolutely no reason to opt for a business class seat on this AF routing, because the value for money is non-existant.

AIR FRANCE customer review :  28 December 2009 by Jeff Mistri   (USA)

LAX-CDG-BLQ: Departed Christmas eve from LAX on a packed full flight. Boarding at LAX was chaotic, staff did not keep control over Y passengers crowding the gate area prior to the general cattle call. I had to remind the gate agent about Skyteam Elite boarding calls - which she forgot about! Cabin crew were friendly. Food good, drinks plentiful. AVOD was nice however, my screen was problematic. After meal service, cabin crew vanished until 1 hour prior to landing in Paris. Biggest problem was lack of personal space! Air France should re-evaluate the 777-300ER Economy cabin. 10-abreast seating renders the aisles useless and uncomfortably cramped! I was seated on the aisle and service carts and passers-by would constantly bump into me. Transfer at CDG great and surprisingly simple, despite all the negative reviews. Luggage arrived - so no complaints there. The children loved the special appearance by Santa Claus.

AIR FRANCE customer review :  25 December 2009 by Jeanny Smeets   (Netherlands)

Amsterdam-Paris-JFK. Service on both legs fine, cabin crew friendly. Spacious planes and good onboard entertainment. 10 Minutes before landing in Paris the cabin crew told people with a JFK transfer to stay behind in the plane. A bus brought us all the way to the other side of the airport to our transfer. It was great (in comparison to what I experienced on a similar transfer on Milan Malpensa airport a year earlier)! My sister in law who travelled with us was in a wheelchair at the time and she was helped very well. There was a wheel chair for her outside the aircraft, she didn't even have to use her crutches, and in addition there was a special ride for her: she was brought directly into the other aircraft so she didn't have to stand in line to have her hand luggage checked again.

AIR FRANCE customer review :  21 December 2009 by J Mignault   (Morocco)

CMN-CDG-YUL First flight was one hour late. I was worried about my connection to Canada but it was also delayed. Once onboard, everything was okay and service polite. But we sat on the tarmac for 2 hours in CDG because we were waiting for luggage. When we arrived in YUL, there were about 50 passengers that did not receive their luggage, including me. At the service desk was an uncaring lady. What really surprised me is that some passengers had checked in two pieces of luggage while only one arrived - go figure. 3 hours late, lost luggage, very expensive ticket, I will not be flying them again anytime soon.

AIR FRANCE customer review :  21 December 2009 by M Andersson   (Sweden)

CPH-CDG-MIA. Really good flight. The crew was great and did their job with a smile. The food was excellent for airplane food). The one thing to complain about is the lack of IFE. 9 hours staring at a small monitor over my head make my back, head and neck hurt. But the free drinks were nice.

AIR FRANCE customer review :  20 December 2009 by Michelle Klein   (USA)

Air France lost our luggage and has been totally uncooperative. I am on a vacation with my mother and young son and we are leaving for Morocco for one week after 2 days in freezing Paris. They have no idea where our luggage is and they are completely disorganized. They have ruined our vacation and have been hostile and disorganized. They do not have any systems in place to help passengers in trouble because of their neglect.

AIR FRANCE customer review :  20 December 2009 by Andrew Coogans   (UK)

EDI-CDG-GIG return in Economy. Excellent value for money. Long haul flights left late without any announcement or information but arrived on schedule. Downstairs aisle seat reasonably comfortable but the problem with the B744 is the lack of PTV screens. Old style monitors are all you can watch. Food very good and menu cards distributed. Outbound crew pleasant enough but distant, return crew members very friendly with warm smiles. All crew extremely smartly dressed. All announcements in French, English and Portuguese. Managed to get an upper deck seat on the GIG-CDG sector with significantly more legroom and a PTV screen. Not Flying Blue Elite but I asked at GIG if I could change seat to an upper deck one and was accommodated with no extra charge. Transfer at CDG, which can be a tense affair, was very good both ways, with clear signs and short queues. Only minus points are the lack of PTV screens and the seeming lack of urgency regarding departure times.

AIR FRANCE customer review :  20 December 2009 by S Thani   (USA)

JFK-CDG-RUH. Delayed four hours leaving JFK with no real explanation. Flight cramped and meals not great. Service reasonable. Big problem upon arrival at CDG I only had 40 minutes to make my connection to RUH so had to run to make the plane. My luggage did not arrive with me and now 4 days later there is still no luggage or indeed any follow up from Air France. The attitude is "there is a lot of luggage lost or delayed it might come this week"! I am appalled at the lack of information and care from AF. Definitely the last time I will ever fly with them.

AIR FRANCE customer review :  14 December 2009 by G Ayer   (USA)

BOS-CDG-BLR roundtrip. Legroom/pitch was quite tight (all flights), seats showed their age (exposed foam). AVOD shaky, got reset for no reason. Meals on the outbound (dinner, BF) were woefully small portions, though on the inbound portions were more generous. Inflight service was better on the inbound; FA's were extra solicitous. But Air France FA's do need to learn to tell meals apart; I got presented with meals that went against my meal (special) requirements though they graciously honored my choice when I appealed. At CDG, terminal 2C is a drab, cheerless, grey structure that still needs a lot of work, the presence of some luxury retailers not withstanding.