Air France review - by P Lawrence

16 April 2008  Customer Trip Rating :

Edinburgh via Paris to Toronto on Air France. On arrival in Canada we were told our bags were missing. Long story short, despite phoning airline every day, my bag only turned up one week later - the day we flew home (the other bag turned up after two days). Briefly saw my case, which had been languishing in Air France's lost luggage room, before it was checked in for the flight to Paris. And guess what, the airline lost them again on the way home. As I write, I have still not seen my luggage. Throughout this sorry episode, Air France staff I have spoken to have ranged from unhelpful to rude. I swear you can almost hear some of them giving an emphatic Gallic shrug on the other end of the phone. I certainly won't be flying with Air France again.

Air France review - by J Olstead

16 April 2008  Customer Trip Rating :

The worst thing about Air France, after their 'don't give a damn' attitude, is the impossibility of complaining about it. Having lost my baggage on an Air France Havana-Manchester flight the company has made no effort to recover the case, despite the fact that they apparently know it is still in Havana and have a daily flight which could carry it. It is impossible to complain - staff speak poor English, cannot refer you to their supervisor/manager and refuse to tell you where, or to whom, written complaints should be sent. On the 10-hour flight the second snack (it doesn't deserve to be called a meal) was served at the last possible minute before we landed. There is, apparently, no French word for customer services.

Air France review - by J Caceres

16 April 2008  Customer Trip Rating :

CDG-JNB return economy Boeing 777-300ER. The seats in Tempo class are good, the seat cushion pushes forward a bit, which makes for a very good support under your bottom, and there are foot-rests. The downside is that half of the aircraft is first class and business class. In order to get some business out of it, the economy class is crammed. Which means, when the guy in front of you leans backwards you have his seat in your face - unless you lean backwards too. Also, trying to get out from a window or middle seat is virtually impossible, without disturbing two rows of people. Entertainment good, quite modern films. The personal screens are somewhat dodgy to use, the touch screen tends to become a bit tired and dark. Staff are generally nice and attentive. They could sometimes improve their command of English, especially the people talking on the PA. There was a 45 minutes delay in Johannesburg, we were fully loaded and just waiting to go - but no one bothered to tell us why we were delayed.

Air France review - by K McKirdy

15 April 2008  Customer Trip Rating :

CDG-AMS-GLA. Have had another bad flight experience with Air France (AF1740 on 08/04). AF A320 went "tech" whilst waiting to be bussed to the aircraft. New aircraft arranged at different gate. AF gate staff then announced the flight to AMS was "postponed" then 10 mins later stated the aircraft would depart to AMS after it had been cleaned! Prior to boarding a passenger jumped the gate due to some mental issue and was calmed by AF staff. Problem passenger then caused another incident at the gate by trying to get to the aircraft before proper boarding had commenced. Medical staff/Security/Police called at different times which lead to a fair delay. Missed my connection at AMS and had a 6 hour wait for flight back to Glasgow with KLM (who were great). So that's 5 bad flights out of 5 with Air France over the years. A very poor airline and best avoided.

Air France review - by A Edgington

15 April 2008  Customer Trip Rating :

MAN-CDG-MRU return business class. Check in a Manchester a joke. I have flown on many different airlines with my diabetic eqpt and had no problem at all. Air France initally refused to allow me to travel unless I put my insulin in my hold luggage (for a 13 hour flight). Advertised priority luggage and aircraft boarding. Non existant for the whole journey. Rang Air France to check IFE and was told it would be the latest - it was the old loop system. Showed the same films on both journeys. Website showed the only terminal I would be flying from was 2F. Both planes landing at CDG stopped at 2E and no info was given. Only plus point was staff onboard, they were excellent. Bought whiskey at MRU and staff there checked with Air France to make sure I could bring the whisky into the UK via CDG - they said yes, CDG said no!

Air France review - by K Peris

12 April 2008  Customer Trip Rating :

LHR-LAX-LHR return. Inflight service better than on-ground service in both countries. Seating in economy is adequate on the 777 aircraft even for a tall person. Food and attentiveness of cabin staff, exceeded expectations. Inflight entertainment on-demand outbound, looped on the return, but had a good selection of films etc. 2 good meals served and snacks/drinks available between meals in the galley.Outbound (inaugural flight between LHR and LAX direct) punctual. Inbound flight 20 min delayed departure but arrived in LHR on time.

Air France review - by Simon Harrison

9 April 2008  Customer Trip Rating :

YUL-CDG-MAN in Economy. Arrived at check-in at YUL about 2 hours prior to departure - no queue. Agent was at first unwilling to check me in for my connection to MAN, telling me I'd have to collect my boarding pass at CDG. He did change his mind after I insisted (stating it was a short connection) but I found this strange as I've never encountered such a situation with either AF or any other airline. YUL-CDG very good overall - crew friendly and helpful, food and IFE good - an on-time departure made for a most pleasant sector. The experience quickly changed and my journey soured overall once we arrived at CDG. We were delayed leaving the plane as the airbridge broke down and as a result an entire 777 was unloaded via one set of steps, which took a while. Made it eventually to 2F for connection to MAN and told there was 15 minute delay to wait for further transit pax. In the end, we left over an hour late after a gate change and decision to use buses to the aircraft as the airbridge in 2F had broken down as well (two in one day). AF very poor at giving updates re the situation and tannoy announcements inaudible. We were eventually put on buses and driven to a stand but were then kept on the bus with the doors closed for about 15 minutes with no explanation or update, which was not entirely pleasant, before finally being allowed to board. Many passengers like myself had just come off red-eye flights and such a hitch at this point in the journey was very inconvenient. One suspects that a certain amount of responsibility lies with the airport authority and it is a shame that the AF experience is spoiled by the way in which CDG appears to be run. For one reason or another, all of my experiences of transiting CDG end up negative.

Air France review - by Judith Siford

8 April 2008  Customer Trip Rating :

LCY-NCE return. As a disabled traveller I am very impressed with Air France. I was met outside the airport at LCY by a smiling attendant, ultra fast checkin and he stayed with me until boarding time. Comfy seat, smiling cabin crew and tasty snack - excellent! Return flight nearly empty - a bit late but didn't bother me as again I was well looked after.

Air France review - by Martin Brown

4 April 2008  Customer Trip Rating :

MAN to CDG return in Economy. Self checkin was quick and easy on both occasions and there were 2 members of staff standing by the 2 machines in Manchester in case you needed assistance. Continental breakfast was served after take off outbound and the coffee was good. Staff were friendly enough. The only complaint I have was the seats on the A320 were quite hard and it was difficult to get comfortable (although seat pitch was fine) and flight out was a little late due to ATC issues. Return was a Fokker 700 operated by Regional leaving in the afternoon. Bag of pretzels and a drink, not as good as the breakfast, but the seats were a little more comfy, although still too firm. If my first choice of airline wasn't available, then I would consider Air France as a good alternative.

Air France review - by Tomas Besler

4 April 2008  Customer Trip Rating :

PRG-CDG-EZE and return. Flight from PRG to CDG was OK, but the refreshment was a joke - only crackers and one glass of juice! Paris to Buenos Aires in business so nothing to complaint about. Return was in economy, not that comfortable of course, but still ok.

Air France review - by J Seviour

2 April 2008  Customer Trip Rating :

The worst journey I ever had. I paid extra money to fly from Bristol to Chile with Air France, which is only 20 minutes drive from home - 3 hours before my flight from Bristol to Paris to make connection with my flight to Chile, they send me an e-mail saying, that my flight has been cancelled and I need to go to Heathrow airport in London - a 3 hour journey without traffic. I phoned and they send me back to Bristol, from there to Amsterdam and then to Paris. It was the journey from hell, do they know of the distances from airport to airport.

Air France review - by R Kahrsch

2 April 2008  Customer Trip Rating :

Air France flight from Stuttgart to Paris arrived 1.5 hours late. No information about transfer flights were given. I arrived after a 20 minute run through CDG Airport at the international terminal, where the Gate for the flight to Rio was closed. I got the information, that I should have come earlier - they do not wait more than 5 minutes for late passengers. Customer service was awful and rude. Had to wait over 12 hours in one of the world's worst and most expensive airports. The flight to Rio was very unconfortable (in an old 747). All in all I arrived about 16 hours late - but that was not all. The flight back from Sao Paulo was not much better. Chaos during check-in and long lines for security led into another run through the airport (I was again informed, even though I checked-in on time the plane would not wait). I just made it, some people behind me not. The plane arrived a little late, so I had to run through CDG Airport again, as the flight to Stuttgart was supposed to be on time. After arriving at the gate no information was given, but I had to wait 2 hours in complete chaos. They switched the plane and we had to take an at least 20 years old plane from another airline, where the decoration was falling off. In the end they also managed to lose my luggage, which I am still waiting for.

Air France review - by S Menzendorf

1 April 2008  Customer Trip Rating :

DXB-CDG-DXB in business class. Chaotic boarding at DXB as always. Great onboard service, great food. I like the seats and cabin interior. outbound aircraft was one of the airline's older b777-200's. inbound a very clean a330-200.Huge service difference between ground staff (poor) and onboard staff (great).

Air France review - by P Rooney

28 March 2008  Customer Trip Rating :

HAV-CDG-DUB, Was supposed to fly with Cubana to Gatwick but they had no seat for me. 747-400 with very nice cabin crew. Food excellent, had great dinner with free wine and rum, and nice breakfast. Flight to Dublin operated by CityJet and very comfortable also. I would fly Air France again.

Air France review - by Paul Gatineau

27 March 2008  Customer Trip Rating :

STR-LYS economy on ERJ145 operated by Régional. Only drawback are the very tiny overhead bins where even jackets have problems to fit in. Big windows, quiet cabin, seats wide, good seat pitch. Service a small sandwich ("viennoiserie" on the early morning flight) and a drink service. Sufficient regarding short flight time (about 1 hour). Lyon airport very pleasant and not overcrowded. AF do provide many short connections on french and european routes. TGV rail station directly into the airport. Definitely very convenient!

Air France review - by Mark Evans

26 March 2008  Customer Trip Rating :

LCY-ORY-BOD economy rtn. BAe146 LCY-ORY, A320/321 ORY-BOD. Full but punctual flights, pleasant staff and acceptable in-flight service. Good legroom on one-class A321. I had intended to travel by train, but rail fare twice the AF price. Had the flight been routed via CDG, I would have certainly taken the train. I used the check-in machines: fine and very swift at LCY but I was bounced out at BOD as I was deemed to be too slow in validating my reservation details. However, conventional (human) check-in service was very satisfactory. Being francophone (or at least speaking my heavily accented version of French) may well enhance the AF experience, but I was very satisfied overall.

Air France review - by Xavier Saint-Luc

25 March 2008  Customer Trip Rating :

Seoul ICN to CDG economy 777-200. Plane not full. I had 3 seats for myself. Good service, food good. Crew very attentive and professional. IFE is not great : small screens, not a large choice of movies.

Air France review - by Sue Pursell

25 March 2008  Customer Trip Rating :

Singapore to CDG Business. It was champagne service all the way from most friendly crew. It was a midnight flight and we found the seats, while not completely flat bed type, were more comfortable and easier to sleep on as they did not tilt so much which makes you slide down. The wines and food were excellent as were the toilets and amenities. We are non French speaking but all of the FAs spoke excellent English on every flight.

Air France review - by W Pietsch

22 March 2008  Customer Trip Rating :

CDG to Tokyo NRT, transiting from ZRH. Complimentary upgrade to business class (Skyteam Platinum member) on 777-200ER aircraft. Cabin clean, little damage to the seats. Bathroom ok,, but no toiletries. Friendly, attentive service, good food, selection of beverages, plenty of refills. Seats comfortable (I got the middle seat in the center section), altough less suitable for sleeping due to angled non flat and slipping down. Overall good experience. Service is known to be very inconsistent, it is definitely to your advantage if you speak French.

Air France review - by M Turner

19 March 2008  Customer Trip Rating :

CDG to Narita - video screen broken - offered 30 euro voucher, no seat change. Return flight Narita to CDG, video screen again broken, would not move me. Rubbish not cleared with any frequency. CDG - Heathrow - check in late, then left on bus on concourse for 30 mins, take off 30 mins late, cabin crew rude - one English girl asked for vegetarian option, dismissively told 'Trop tard', no apology; very friendly to French speakers, rude to others. Took ten minutes to disembark plane. No explanations behind delays, no satisfactory apologies. Very poor service.

Air France review - by W Vipond

15 March 2008  Customer Trip Rating :

LHR-CDG-BKK Business Class. Check-in good and business lounge at CDG good and relaxing. 747-400 very tried in need of refurbish. Old seats, uncomfortable not able to sleep for long. Food and service good, but sleep is what is needed on these flights!

Air France review - by P Humphreys

12 March 2008  Customer Trip Rating :

Sao Paulo-Paris-London-return Business class. All the bags of myself and my partner were lost. Cabin crew were far too formal bordering on a couple of occasions of being rude, but perhaps that can be put down to their abrupt use of English. The long haul food was poor in both directions both veggie and non veggie - and drinks were not served willingly. Throughout the whole flight back I was offered two glasses of champagne or orange juice and one glass of wine. I felt there was a reluctance on the part of the staff to do anything other than the minimum required of them. Seats uncomfortable for a 12 hour flight and they do not fully recline. They are not suitable for anyone taller than around 6 ft as your feet will dangle over the end.

Air France review - by A Chatterjee

7 March 2008  Customer Trip Rating :

I was travelling with my two children, 5yr old daughter and 2 month old son, from Delhi to Paris and then Paris to Bristol. At the Delhi airport when I asked the ground staff of Air France to help me out we were informed that economy class are not provided any assistance. Then at check in counter we were informed the baby stroller would be handed to us at Bristol directly and that I would have to travel with the hand baggage and child in my arms from Terminal E to Terminal F. I had to plead to the staff to let me keep the stroller. The service on the plane was substandard. I would call for the air hostess for hot water for the baby bottle and at times they never showed up. It was kind of passengers travelling in the next seat to give me their baby's hot water. At Paris, when the flight was cancelled, the ground staff paid no attention to me despite the fact that I was the only person travelling with children on the plane and they could see that my daughter was crying. When I finally broke down due to frustration did they pay heed to me. I was not prepared for an 8 hr delay in reaching Bristol. The ground staff took no initiative to make us comfortable. I had registered a complaint on their web site and they have not even bothered to respond.

Air France review - by Teresa Tyler

7 March 2008  Customer Trip Rating :

Business class Birmingham-Paris-Buenos Aires and return Rio de Janeiro-Paris-Birmingham. An excellent service in the air. Good food, comfortable seats, FAs were attentive and spoke good English. The only downside was the IFE which is limited compared to some other airlines, but as we were on night flights and the flat bed seats were comfortable, we did not watch much anyway. At CDG on our outward trip we had some trouble finding the business lounge in terminal E - signage was terrible. On our return trip we had several involuntary bus tours of the airport and found everything very confusing, but we were helped by numerous officials who all had enough English to understand our plight and point us on our way. So we can't give Air France full marks as the airport experience lets them down.

Air France review - by W Staab

2 March 2008  Customer Trip Rating :

JFK-CDG-Prague Economy 777 to Paris Although seat assignment was booked through Delta and aisle seat up front confirmed more than 6 weeks prior to the flight, Air France did not honor it at check in and gave me a boarding pass with a middle seat in the back. The last time I flew on Air France, with a ticket and seat assignment booked directly with Air France for a similar JFK-CDG flight on another 777, the seat assignment for that flight also had been altered at check in from an aisle seat to a middle seat in the last row of the plane. At check in, because I have NW silver elite status, AF said I should go to the gate and if another better seat showed up, it would be be changed. This, of course, did not happen but under polite protest, was offered a midsection window seat in a row which turned out to be just in front of the toilets. That seat would not recline fully and when the passenger in front put his seat back, there was absolutely no room at all. Very tight space. The seat assignment on the return flight Czech airlines, also booked through Delta, was in the system and honored so why not Air France? Air France is not reliable regarding pre- booked seat assignments. The food aboard the transatlantic flight on AF is among the best, with a larger tray than most transatlantic flights offer, silver cutlery, tastier meals - a real plus. Flight crew attentive and professional. Several beverage runs during flight. Getting to the second plane was a horror - a bus picked up some of the passengers in transit but drove around for miles to the other terminals. CDG is not in the least passenger friendly. Due to inability to obtain reserved seat, the very cramped seat with no leg room, and delay of disembarkment, then only 2 stars (at best) despite excellent food and service onboard.

Air France review - by D Hall

26 February 2008  Customer Trip Rating :

Rio De Janeiro-CDG-NCL. Our pre-booked seats in Row 24 were changed to Row 23. When we enquired at check-in why we had been moved, we were informed this was to our benefit. Upon boarding we realised that we were in a row with no window! Legroom is less than other airlines. The limited IFE was in French. We were on a 747-400, therefore no seatback screen, instead we had to watch a dubbed American film with English subtitles on a ceiling monitor several rows away. FAs not that attentive. Food very poor, and once the dinner has been served, FAs disappeared until an hour before landing. Having flown out to South America (Lima) with KLM, my Air France experience on the return journey was the complete antithesis. This is an airline best avoided.

Air France review - by Antonis Asprakis

25 February 2008  Customer Trip Rating :

PHL-AMS-PHL via CDG. Flights on time, food excellent, staff courteous, planes were clean and up-to- date. The only minus was the choice of AVOD films on the transatlantic segments - not a great selection.

Air France review - by D Murrell

25 February 2008  Customer Trip Rating :

JNB-AMS-SFO, Awful, originally on KLM but the JNB-AMS leg was delayed more than 2.5 hours and the KLM agent switched our tickets to the Air France flight to CDG changing our itinerary to JNB-CDG- SFO. The first leg was fine until arrival at CDG at which point, similar to many of the reviews here we spent 20 minutes taxiing on the runaway to a remote location. FAs were particularly concerned that this might cause people connecting to YYZ would be late and these passengers were transported directly from the plane. We had only an hour to connect with the our next flight from CDG-SFO so we hustled from 2F to 2E and made it to the gate only 10 minutes before the flight was scheduled to take off. Unfortunately the flight had closed early and the gate agent calmly announced that no one else would be getting on the plane (we had been joined by people from at least 3 other connecting flights. She said that she could not help us and told us we would have to go to the ticketing agent. After an hour with the ticketing agent we managed to get on a flight that put us in SFO via LAX 10 hours after we were originally scheduled putting our total travel time at more than 40 hours. This was doubly disappointing because people who had arrived at the gate after we had actually got on an earlier flight via CVG to SFO. When we first got in line at the ticketing agent's counter the supervisor reassured our large crowd that all of us who had been denied seats on the SFO flight would be 'taken care of', he gave us a 10 minute calling card. I will never fly Air France again.

Air France review - by Lyn Taylor

19 February 2008  Customer Trip Rating :

Paris to Havana on old (according to stewardess) B747 in Business, unable to provide any English speaking entertainment, the few films provided were all dubbed, but subtitled, what fun. No games, as the consoles were the old fixed in type. Our initial seating was row 4, I would avoid this row if at all possible as it is next to galley and toilets (just one on each side) which are used by the rest of the aircraft, and on ours they absolutely stank, luckily we were able to move to row 2 and this was far better. Stewards on outgoing and incoming were polite and smiled, but service was lacking. Food was acceptable but not good, seats are the type that you slide down, but it is an old aircraft. We got a good deal, but if I had paid the full price I would have been unhappy.

Air France review - by P Barker

17 February 2008  Customer Trip Rating :

Paris to Johannesburg in economy. We had advised Airline that my husband was 6'3 but no allowance given for that. His knees were jammed against seat in front, my seat in the middle had an IFE box under seat in front, thus restricting my legs. FAs were offhand and almost rude - 3 hours sitting on tarmac at CDG with refreshments consisting of half glass of water. Food mediocre, lights out from 3.30am till 10.30 - no help with missed onward flights. All in all one of the worst journeys we have had.

Air France review - by M Cross

15 February 2008  Customer Trip Rating :

Another appaling experience with Air France. LHR-Paris, Paris-Johannesburg return. Missed my connecting flight from JNB to Durban as it took an hour for luggage to arrive on the carousel. Do they care about all the hassles this causes for people waiting to fetch us?, I don't think so. Return trip flight left Johannesburg late, so missed my connecting flight to London, Next flight cancelled because of the strike, unable to contact my husband who ended up making two forty mile trips, do they care, I don't think so. Our last trip with AF was just as bad and their wonderful customer services department (or should that be non services department) did not even have the manners to reply to a letter sent to them. Do they care, I don't think so. By the way, I am a Gold Elite member.

Air France review - by S Ellis

11 February 2008  Customer Trip Rating :

Avoid Air France if you can, and especially CDG airport. The flight from Seattle to Paris was fine, but getting to my connecting flight, which I missed was horrible. First, the plane taxied for some 10 to 15 minutes to a remote spot on the tarmac where we disembarked and boarded a bus. The bus then drove for some ten minutes around and under various terminal structures until it came to rest at a remote door. From there we walked for some minutes around construction. I tried my best to follow signs for terminal 2F, without any indication that I was already in terminal 2F. There was no direction given by AF personnel and no indication that there was a problem. Airport staff eventually directed me to another bus which proceeded to slowing transport me around the whole airport back to 2F, by which time, of course, I had missed my flight. The best the unhelpful AF customer "services" desk would do was to book me on a flight, which like the first one, was also late, some 7 hours later. There is no reason why AF should not have booked me on another airline to my destination in Stockholm. Instead I was given a a voucher for a sandwich and drink and then ignored.

Air France review - by Xavier Saint-Luc

7 February 2008  Customer Trip Rating :

Seoul - CDG - February 5th - business class on B777-200. Flight on time. Very professional and very friendly staff. Excellent service. Food good. Seat comfortable. IFE ok, not a large choice of movies.

Air France review - by Alistair Peckham

5 February 2008  Customer Trip Rating :

ICN-CDG-MXP. Economy. Staff excellent, especially on the MXP leg. Catering excellent (apart from MXP leg - far too little), Transfer excellent. CDG was empty and the 3 hours I gave for transfer was way to long. Baggage excellent only 10 minute wait, for MXP which is unheard of. So in the end 4.5/5 Only thing was the limited but good choice of entertainment and one or two unprofesional cabin crew reading newspapers when on duty at the buffet on the ICN-CDG leg.

Air France review - by D Abeele

5 February 2008  Customer Trip Rating :

CDG-Hong Kong in Affaires Espaces B777-200; friendly cabin attendants, superb food and excellent seats. The weak point is the IFE which is poor compared to other airlines with a limited choice. Although the departure was delayed due to technical problems, some of the lost time was recovered and the connecting flight to Sydney, which we feared wouldn't be possible, was achieved thanks to the ground staff at Hong Kong airport.

Air France review - by J Ludewig

29 January 2008  Customer Trip Rating :

Frankfurt-Paris-Los Angeles return business class. Pricing for a business ticket and schedule to and from LAX very attractive. Good service on the short leg to and from Paris in Airbus 318. Paris-Los Angeles was on a 777 with new business seats. Service fair, but not overwhelming. English announcements hardly understandable, but a relaxing flight, though fully booked. The seats are pretty good (I am 1,8m) to sit/sleep, but IFE could offer some more movies. Terminal 2 at LAX was a real pleasure to enter the US thru, but certainly did not make up for the chaos at CDG.

Air France review - by Barrie Hodgson

24 January 2008  Customer Trip Rating :

Manchester - Paris CDG - Buenos Aires business class return. Generally very good. All flights left on schedule. Flight attendants very pleasant & helpful. Food excellent with a good supply of drinks and decent quality wines. Seats - slept most of the return journey to CDG - so no complaints! Good range of IFE.

Air France review - by Sonja Ingram

21 January 2008  Customer Trip Rating :

Paris to Bombay economy. Can only describe it as a very mixed experience. IFE was not working so no way of watching movies. There was no apology for the delay or the lack of IFE as if no one was responsible. Check-in was not an experience to recommend, my luggage was only just over 20kg at 23kg and they told me I had to remove 2kg as my allowance was only 20kg. I found this level of strictness to be really extreme. They should consider reducing their overly generous if not dangerous carry-on allowance of 12kg and be a little more flexible with check-in weight. I have to say that food was excellent and the crew were quite friendly and efficient. Would seriously consider whether I would fly with them again but unfortunately there are not to many options of non-stop flights Paris- Bombay.

Air France review - by Davide Greco

21 January 2008  Customer Trip Rating :

MXP-CDG-BLR-CDG-MXP, Tempo class (Economy). My first time with AF after a long time. MXP-CDG on a A319, short flight, nice plane, departed and arrived on time. CDG-BLR and back on a B777-200ER - if you get a window seat, the space for your legs and your arms is really poor, unacceptable on such long route. CDG-MXP operated by Alitalia with MD80 showing its age: anyway, an uneventful and pleasant flight. The positive aspect of my trip was very good crew on long haul routes: smiling, attentive and looked like they like their job. My final consideration: 2 stars for comfort and 4 for the crew, then 3 stars.

Air France review - by Sara Madalena

21 January 2008  Customer Trip Rating :

Lisbon-Paris-Mauritius and back. Excellent trip. Connection Lisbon/France ok. Flight to Mauritius beyond expectations, friendly cabin crew, nice plane. All flights on time! I had travel a lot on Tap Portugal, that is ok, but nothing like excellence of Air France.

Air France review - by K Hansen

21 January 2008  Customer Trip Rating :

Plastic! That's the only way I can sum up my experience of flying Air France L'espace Affaires (Business Class) from Prague to Copenhagen via Paris. Pre-take off drink is Jacquart Champagne in plastic, the food box is plastic – comes with a small sandwich, some orange in sweet water, and a tiny piece of chocolate – and all utensils are plastic! The crew handed out the food boxes and then disappeared in the next cabin. What happened to the tray cloth, full size Business Class meal served on china with metal knife and fork and wines served in real glass? Is that too much to expect from Air France these days? Obviously it is, as the experience on these two flights were the same! I hate to say it, but there is simply no reason to pay premium to be in Business Class on AF. And that comes from a guy who is willing to pay extra for the luxury of flying in comfort. So if you want my advice, spend your extra cash on Business Class on quality airlines like Austrian Airlines, where you still get the real Business Class experience, even when flying intra-Europe. The four stars that Skytrax has given Air France for short-haul Business Class is not relevant anymore. You simply just don't get a four star experience intra-Europe with AF these days.

Air France review - by Gary Farrelly

21 January 2008  Customer Trip Rating :

Paris De Gaulle to Berlin Tegel return economy class. Complimentary bar service, above par inflight meal, readable inflight magazine and clean cabin. At both ends the airline was self handling on the ground so the experience was pleasant. I hope Air France do not follow the example of so many European national carriers, in the cost cutting, service trimming face to the bottom.

Air France review - by M Kabbani

15 January 2008  Customer Trip Rating :

I do not know where to begin about Air France horrible customer care. Obviously we all heard about Air France strike and the horrifying experience that travelers had to endure. After days of standing in line, in Paris, the agent advised us to write my claim to customer service in Montreal where we were based. Air France site has option to do e-claim or via traditional mail. In the e-claim you should attach scanned copies; which we did. After second follow up, we get a letter from customer service without direct phone numbers to reach her or civic address only P.O.Box and asking to provide her with original receipts. We couldn’t send the documents registered because it’s P.O.Box address, no carrier wants to deliver. We didn’t want to send them via regular mail because there is a risk that they get lost and then we loose all proofs. We wrote back asking to schedule a meeting at the officer’s convenience to provide the original documents in person. Our request was completely ignored and we got another letter saying they cannot reimburse us because they haven’t received original receipts and scanned copies in our e-claim were declined. So why is there an option on their website to fill electronic claims if they are going to reject it anyway? What are we suppose to do? Both tickets for my husband and I were business class full fare. Obviously AF employees aren’t happy with their working conditions therefore they went on a strike nor are customers. Both important assets (employees/customers) are displeased, how could Air France continue to survive with such bad reputation?

Air France review - by Jin Yong Lee

15 January 2008  Customer Trip Rating :

LHR-ICN, ICN-LCY. I had heard from a friend who previously had problems with lost and damaged luggage using AF via CDG but he said that AF must have now fixed their baggage services for connecting flights. However nothing had changed. When I arrived in Incheon I joined 15 other people at the baggage desk also without their bags I was told by the Korean Air staff handling AF flights that my baggage was delayed and would be delivered to my destination at my parents 'home in Korea the next day. In fact it took 3 days before I saw my luggage. No compensation was mentioned although I was later told by a friend told that up to €100 per day could be provided if receipts for extra clothing were offered. ICN-LCY. Plane arrived 15 minutes late in CDG and I had 35 minutes to make the LCY flight. Told that luggage would definitely make it when I asked if I could take my luggage on to the flight to LCY. Made the LCY flight but on arrival at LCY again there was no luggage. Was told that I would be contacted the next day as the luggage should arrive. They gave out an incorrect phone number to make any claims. I will never use Air France again - to lose luggage in both directions looks like their baggage system at CDG is fundamentally flawed. The inflight service was OK (best between CDG and LCY) but this experience going AF to Korea from London totally ruined my holiday.