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Air France Passenger Reviews and Air France Customer Trip Reports



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Air France Customer review :  7 March 2014 by R Scofield    (France)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CDG, 6 March 2014 on a 777-300. After having years of good experiences flying on Air France, this was a huge disappointment. The seat pitch is ridiculously tight, 22" at best. I'm 194 cm tall. It was excruciating for a 12 hour flight. When the person in front me reclined immediately upon boarding, my knees were crushed. The catering service was also completely inadequate. The first meal was served within 45 minutes after departure, no drinks service beforehand. Instead, a tiny bottle of cheap red wine came included on the meal tray. (It appears that the days of receiving Champagne, even in economy, are long gone.) The food itself was okay, but there wasn't much of it. There was no food or drinks service for another 9 hours until a small meal was served just before landing, by which time I was extremely hungry. This was a daytime flight, which made the lack of service especially hard to fathom. There are drinks and snacks in the galley during the flight, but I could not get out of my seat as I was boxed in the window seat by two people who did not did leave their seats for the entire flight and there was no room to get out. Their 777-300 aircraft has a 3-4-3 layout, so the odds of finding yourself boxed into one of these tiny seats are quite high. Given the premium that AF charges on this route, I will be much more likely to fly one of their Asian or Middle Eastern competitors in the future if this is how cut-rate their service is going to be moving forward. When disembarking from the flight, I noticed that their premium economy and business class sections also appeared to be very cramped on this aircraft. I'm very disappointed with Air France and I am probably unlikely to go out of my way to maintain Flying Blue Elite status in the future.


Air France Customer review :  4 March 2014 by Johann Gudjonsson    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris (CDG) to Detroit (DTW). Usually fly with Delta but had to book with Air France as the timing of the flight was more convenient. Seated at the back of the plane, which smelt of urine at least for the first few hours of the trip. Seats are probably around 30 years old and completely worn out. It's impossible to raise the arms between the seats and the TV screen embedded in the seat in front of you is about 3x3 inches in size and blurry and impossible to watch. Staff friendly and helpful.


Air France Customer review :  3 March 2014 by Maria Ines    (Chile)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SCL-CDG-Rome and then back from London. Great experience, as usual with them. We only have 2 companies flying directly to Europe, one is Iberia (awful) and the other Air France. I choose Air France every time I can, despite their prices have been rising over the past 2 years. Food was nice, you can even buy a special menu if you want, I ordered non diabetic food and it was even tasty! They also provided ice cream, beverages and yoghurt during flight. Plus they were very helpful at CDG indicating ways to connect to our next flight. Entertainment was nice too, a lot of good options. I tried to buy a ticket for a place with extra room leg for my father but it wasn't available. The only downside I had was that the flight at Heathrow was delayed about one hour, so we had to rush (literally run) our way in CDG to not miss the flight home. Love the fact they provide a direct flight from Santiago to Paris.


Air France Customer review :  3 March 2014 by TG Vernet    (France)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-JNB-CDG. A380s Y class is probably the showcase of AF in this class. AF tries hard to make it a sophisticated experience: excellent IFE with lots of films, good headphones for Y, sleeping mask, nice lights and music, small bar with drinks and ice creams… But I was most of all impressed by the crews on both flights: very experienced, extremely attentive, very polite but with a sense of humour. These FAs like to interact with passengers and do care about their job as opposed to the robotic FAs of some airlines! One the downside, meals were very disappointing and limited, not sophisticated at all, they used to be much better. Seats were OK but legroom was bad, not a good experience if you're tall, plus AF makes you pay for exit seats.


Air France Customer review :  28 February 2014 by J Gianni    (Spain)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew AF A380 from Heathrow to Jo'burg. Food was awful, in-flight entertainment console was impossible to use as touch screen was so broken. Seats felt very cramped. Staff were friendly enough but didn't make up for shortcomings.


Air France Customer review :  24 February 2014 by J Ray    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG to Riyadh in Y class on the A330-200. This was one of the worst travel experiences I have had in recent years. I booked with Saudi, who codeshare on this day of the week, and went to check in at the Saudi desks in 2C. This was a mistake, but Air France counter staff nearby were rude and unhelpful. Their customer service skills were so poor. Air France insists you use the automatic check in when travelling in this cabin, but after queuing and following on screen instructions the machine then prints a notice telling you to go to the desk for traditional check in. Boarding was ridiculously slow and badly handled. Scanners failed to read every other card and just two agents on duty had to input details manually. The flight was scheduled for 1330 and was full, but boarding did not begin until after 1300. The Y class seating configuration is grotesquely cramped. Seats are narrow with very little space. Should the passenger in front recline their seat the minuscule television screen will be almost touching your nose. Riyadh is not an especially lengthy sector but six hours in these tiny and packed rows was five hours too long. The seats cause real discomfort. The meal was only just hot and not pleasant and the red wine offered was very poor quality. Cheap plonk. Crews had barely enough space to move the trolley. Air France makes much of the glass of champagne it offers to all passengers but every other aspect of the service was very unpleasant indeed. Not to be repeated.


Air France Customer review :  24 February 2014 by P Kaiser    (Germany)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AF112, CDG-PVG, Feb 22nd 2014. Positive points of Air France Premium Economy: Seat is very spacious, provides enough space for the arms and you can comfortably stretch your legs. Food is nice with starter and dessert. Negative points: The seat's padding: it feels like not existing and it is like sitting on a hard chair. By sitting on the provided blanket it is bearable for a long haul flight. The reclined position: The headrest does not move and forces your head in a strange bend forward position - sleeping is not really possible.


Air France Customer review :  22 February 2014 by N Humphries    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-LAX on A380. Staff were extremely nice both ways and had no problems whatsoever with flight, very nice food as well.


Air France Customer review :  21 February 2014 by D Weller    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We paid a premium price for 4 premium economy seats on two Air France flights on 26 Dec 2014. The Air France fights were from Dublin to Paris then Paris to Rome. The 4 seats AF provided us were not what AF claims to offer for premium economy in its promotional material. The premium economy seating "fixed shell" AF claims to offer didn't exist on these aircraft's. The seats we were given were the same or worse than a standard economy seats. Flight AF1279 from Dublin to Paris was tighter than a standard economy seat. It was one of the most uncomfortable flying experiences I have had in more than 50 years of flying. Flight AF 1404, Paris to Rome, was a larger jet but still had the standard six economy seats per row. We booked 4 premium economy seats. AF claims there is "40% more room". AF claims there is a "fixed shell" in premium economy. The claims about for premium economy are untrue. We feel let down. The connection AF organised in Paris was so tight we had to run, with two 7 year old children, to get our second flight. Our day with Air France was horrible. Pick another airline.


Air France Customer review :  21 February 2014 by J Atkins    (Israel)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-SIN-CDG. I was surprised at how bad the catering is out of Paris. I had gluten free meals that were really, really poor quality. The salad was frozen hard and breakfast was a rather disturbing concoction. However out of Singapore the food was really quite tasty and certainly some of the better economy meals I've had. There were lots of snacks and drinks available by self-service. Leg room is good although the seats are very hard (tip: pack some sweaters to sit on top of). IFE is dreadful but the cabin crew were mostly friendly.


Air France Customer review :  20 February 2014 by S Cleaves    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Cape Town from Manchester via Paris. All flights were good as regards take offs, landings etc. The Manchester to Paris and return flights were comfortable with enough room and an attentive cabin crew. The long haul flights were cramped and uncomfortable. The cabin crews were offhand and the food awful (from a French company). Some of the choices were non-existent and whole rows of passengers missed when drinks were offered. The announcements were too quiet to hear and said at such a speed that even if audible it would have been impossible to understand them.


Air France Customer review :  18 February 2014 by P Browne    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AF1068, CDG to Manchester on Sunday 16 February after flying in from Colombo. Airport was chaotic but check in was aided by very helpful AF staff who kept a pleasant and efficient attitude despite the numbers of passengers and a broken baggage conveyor. Travelled premium economy on a nearly full flight. Took off on time and service of meals commenced immediately. However, we were in last row of premium economy so by the time we received the meal the plane was staring to descend into Manchester. The meal was OK though. Seat comfort was OK.


Air France Customer review :  18 February 2014 by P Browne    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Manchester to CDG on the day that the air traffic control in France went on strike. Flight arrived in Manchester on time and aircraft boarded on time but take off was delayed by 30 minutes due to strike. Pilot kept is informed of delay. Plane was full as previous flight cancelled due to strike. In flight service was good if a little hurried due to short flight time. Seat comfort was OK provided seat in front was not reclined. Obviously no IFE provided.



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