Air France Passenger Reviews and Air France Customer Trip Reports

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Air France Economy class seat reviews

Air France 4-Star Airline Ranking

Air France First Class and Business Class Lounge Reviews

Air France First and Business class seat reviews

Air France Aircraft Seat Plans

Air France Passenger seat tips

MAN-HKG return. Well what a pleasant surprise and almost without fault, with friendly, attentive staff (with a couple of exceptions), edible food, enjoyable wines, comfortable and relatively spacious seats on the long haul sectors. All flights departed on time and arrived early and connections were short. Based on my experience AF rates much higher than their average score suggests.

LIM to LIN via CDG. A smooth trip, both flights on time and with professional, smiling and polite crew members. Check in Lima took less than 5 minutes as I had checked in online and was at the airport 7 hours before my flight, coming from Ecuador. On the long leg I was seated in the last row of the B777-200, not the best place to be but at least you have a 2 - 4 -2 configuration there since the cabin is tighter so a little more lateral room to enjoy. Seat pitch is not the best on AF T7s but is was acceptable for nowadays economy class. Food also acceptable and quite tasty. Cannot judge the IFE as I did not use it throughout the journey (only the map) but the controller did not seem to work perfectly. There are not so many options to fly from Europe to South America and from my experience AF is surely better than Iberia. I have seen many complaints about CDG airport on this website but I have been travelling through it quite often in the last 5 years and never got a single problem with my connections or whatsoever.

JNB-CDG-TLV. Great flight as I was upgraded to first class. Nice flat bed seat, TV screen could be larger even if good enough. Service very professional and with personal attention from principal cabin chief. Menu with many choices ranging from beefsteak or shrimps and even a vegetarian dish. First course was disappointing but beef was nice and sauce was perfect. Wine and drink menu was as good. Even with all these compliments I am not convinced that this product justifies such a high price.

Flew Marseilles / Istanbul and return a couple of weeks after Air France started their low cost operation. The aircraft were brand new A320's with a better seat pitch than you get with say Easyjet. The four cabin staff were polite, helpful and spoke good English. The food was OK, considerably more than we expected. The flights left on time, the flight deck crew kept us informed of the sights as we flew along the Mediterranean coastline. It was a pity we were not told, whilst still on board, of the need to buy a visa stamp before we went through Customs.

A very good experience with Air France: flight on time, good choice of free drinks, the cabin crew was pleasant (but not very smart) and professional. The food was ok but a little too short. The best service for me was the Air France staff at Athens airport, they helped us during our transfer from our Olympic flight with efficiency and kindness and they perfectly spoke French. Overall a professional airline on board and on the ground at a very competitive price.

BEY to DUB via CDG. Beirut to CDG leg on a Boeing 777. Departure was delayed. The aircraft had very poor air conditioning, the sound system on the IFE did not function even after the cabin crew had rebooted it, additionally the recline function on my seat and the individual reading lights did not function. Seats cramped and uncomfortable. The menu provided was on reading impressive, however the meal selected was horrendous, in that the main course was cold. inedible and the bread served with the meal stale. The cabin crew were polite but not in a position to resolve the issues raised. CDG to DUB leg was operated by Cityjet and very satisfactory with polite cabin crew and refreshments appropriate for a flight of just less than two hours. The only redeeming feature of this flight was the final leg.

Dublin to Tel Aviv via CDG. Dublin to CDG operated by Cityjet. Toilets were very smelly. Sandwich on outbound flight was OK. CDG-DUB only give a few salty biscuits. I'm not fussy about food on planes, but on AF flights between CDG and Tel Aviv, the food was completely inedible. Forget about the food and bring your own sandwiches. Seats cramped and uncomfortable. In-flight entertainment not up to much, so bring a book. The only redeeming feature of these flights was that they were all extremely punctual. Summary: food awful, uncomfortable seats, but would recommend AF because they are punctual.

Six of us had a connected flight from JFK to Barcelona - two families with one kid each. Connecting flight was in CDG. Initial flight was 1 hour late due to airport traffic. As a result we only had 30 minutes to run between concourses to catch our second flight. CDG is a maze with passport control and security check between concourses. Provided no assistance to disembark first, so we would be able to catch the next plane. Managed to get there on time, but the plane was not there. We had a cruise scheduled to sail that day, so it was imperative for us to get to Barcelona before 4 o'clock. AF provided no assistance for us to catch a suitable flight. They only managed to put us at 3.45 pm flight, which was useless to us. We had to find other means of transportation from Barcelona to Marseilles to catch our ship. It made me think that the type of assistance we got was influenced by the fact that we could not speak French and were holding US passports. If you ever have a connected flight in CDG, please allow yourself at least two hours between planes. 1.5 proved to be not enough for us.

Flew return from Bangkok to Paris this month. Waiting for the flight to Paris at Bangkok was an ordeal. The computer systems were down and we stood in line for 3 hours as staff had to do everything by hand. The return flight from Paris was worse, only 3 or 4 staff members to book in 3 flights, took 3 hours to book everyone in and flight an hour late. The staff member at the entrance checking passports etc , was rude and could not or would not speak English. It is obvious that staff could not really care about the service they offer.

CDG-YUL return. First flight in business, with excellent purser, very professional on an 777-200 with new seat. As the first flight was late to CDG, I had to run to catch my flight to YUL without going to the lounge at CDG 2E. Food, service, seat and IFE good, IFE had to be reset twice. YUL-CDG in A380 in premium voyageur. Not impressed by the plane. The seat is not great, you can not sleep. You only have more space for the legs but that is all you have as the seat is so bad. Service was bad. Food like economy food. CDG is an awful airport (distances, security, immigration) all takes long even in sky priority. There are better options for less money.

YYZ-CDG on 777-200 in voyageur. Easy check in at Toronto's terminal 3 and boarding was on time. Excellent meal service with baskets of baguettes. Crew service was ok. Entertainment was great with touch scene or remote control. However, they managed to cram 3-4-3 seating where other airlines only do 3-3-3. Upon arrival we were parked at a remote stand and bussed to terminal 2f. This resulted in a delayed arrival.

Edinburgh-Paris-Singapore. Having reserved our seats last year so we could sit together as a family due to my daughter having a medical condition and wheelchair assistance, Air France changed one of us to be 18 rows in front a few months before departure. I made numerous phone calls to try and rectify this but was met with rude and caring attitudes every single time, the seats were promptly changed two days before departure. On the return trip and on arrival in Paris, we had to wait on the plane for twenty minutes while they disinfected the plane. This made us have to run like mad for our connecting flight to Edinburgh, with a daughter in a wheelchair and an assistant. We arrived just as they had put out last calls and we were shouted at by the member of staff at the gate - extremely rude and stressful. I will never use Air France again, even if they are the cheapest.

CDG-BOS, A340 Business Class. Check in was very fast. The flight departed from the new S4 satellite in CDG and I was impressed by how nice it is. Flying Business and being Platinum on Skyteam I discovered the new Air France Lounge - feels like the lobby of a very nice hotel. Flight delayed 75 minutes, so I took advantage of this delay to have a free treatment in the Clarins Spa. A340 was equipped with NEV4 seats which are very comfortable. Crew was excellent and the catering too.

CDG-SIN code share for Qantas, economy class. At back of a 777-300ER. Noisy plane. Cramped but pretty standard for economy. Service excellent from efficient, friendly and communicative crew. Food OK. But they need to clean the toilets more often. Moving map needs updated but the sky camera is good feature although the screen quality was very poor.

BCN-IAD (via CDG). A380 is very comfortable for Premium voyager, seat is much wider and do not occupy space of the back passenger when you recline the seat. A set with cream, toothbrush is included as well as all water that you want. A good choice if you do not want to pay Business Class.

DUB-CDG-ORD. Dublin to Paris operated by Cityjet. Check in was slow but friendly at Dublin. On board, one cabin crew member was the rudest, most sarcastic and cranky woman I have come across on board any airline, including some well documented low cost carriers. Transfer at CDG was easy as I arrived and departed from 2E. In contrast to the first flight, CDG-ORD was a great experience. Very friendly and obliging staff, good food, plenty drinks and good IFE. Seat was comfortable enough as well. Would fly AF long haul again without a doubt. Wouldn't be too keen on Cityjet operated flights however.

Flew BHX-CDG return. Booked through Flybe but knew in advance that flights would be Air France. Pleasantly surprised. No issues at check in that might have been expected with a budget carrier, such as meticulous checking of hand luggage size / weight. Outbound flight was on time with a good crew. Complimentary drinks / snacks served. Only issue was that seats didn't recline, but for a 50 minute flight I don't consider this to be a problem. I was late arriving at CDG for the return flight but check in supervisor managed to get me on the flight, even though check in was closed. Return flight was on time and on a new Avrojet with 2x2 leather seating which was very comfortable. Crew were very pleasant and gave out complimentary drinks pre-flight as it was particularly hot in Paris that day. Couldn't fault Air France at all.

After my flying experiences in the last 12 months between Japan and France (typically Osaka (KIX) - Paris (CDG): the first time ever I was downgraded from Business, followed the next flight from Osaka to Bristol via Paris with one suitcase left behind at Paris and on my last flight from Paris to Osaka I could not sleep because cabin crew were busy talking to each other. One expects courtesy and customer attention from professionals, and admit that the chaos at CDG airport security and passport check is not AF fault.

MRS-RAK. Flight left on time, check in was very fast and smooth. A full, tasty meal was served on board and in-flight staff was friendly and efficient. Seating was the only drawback. While seat width and pitch were adequate for economy class, none of the seats reclined. This was not that big a deal on the two hour flight, however. The fare was quite competitive, comparable to budget airlines. I would fly Air France again.

Weekly travel CDG-ZRH-CDG Economy. Flights operated by Air France subsidiary Regional - Embraer 190. Clean cabin, comfortable seats with decent legroom - I like the 2x2 seat configuration. Web check-in quick and user-friendly. Crews polite but not overly friendly. Basic catering service - some cookies and a drink. On the downside Economy fares are always extreme - either surprisingly cheap or outrageously expensive.

Flew from LCY-DUB. Very quick through the airport, free wifi is a nice touch. Flight was great though, drink, sandwich and the little chocolate at the end. Really nice crew too. Would use them again if the price was right.

LHR-SIN via CDG with A320 and A380. CDG couldn't be better. A nice comfortable seat in business class section with AF famous Euro-Business lunch box which contained tasty foods in adequate portion and a box of chocolate. Staff were all friendly and professional except one. CDG was seamless. Used the AF Affaire Salon for free as the EUR25 fee was waived. Staff in the lounge couldn't be more accommodating and the lounge was spacious with complimentary Wifi, snacks, drinks and shower facility. CDG-SIN flight was full, Premium Economy seat was very comfortable and the IFE was not as large as SQ/CX but adequate with the latest movies. FAs were friendly and chatty, and the self serve bar was always stocked up with drinks and food and manned by 2 FAs. Furthermore, the food was ok and should be improved. Upon arrival, my luggage was among the first to come out as it was tagged "Priority".

Our son booked these tickets through American Express in Affaires Class or Business First and paid $9500 for 2 tickets. Upon booking these tickets, we had seats 4K and 4L which were aisle and window seats. Upon check in, we were told we were 9E and 9F which were seats in the middle aisle with 3 across. Now we were seated next to another person. When we complained, we were told that your seats upon purchasing tickets are not confirmed seats. The aircraft smelt as we boarded. The smell cleared up after that. The breakfast was a strange sandwich and no cereal was available.

Flew Edinburgh to Beijing via Paris. All four flights delayed! Or rather, stuck on the tarmac. Seats cramped, small, and Cityjet, just as bad. Air conditioning on Cityjet non existent, so very uncomfortable. Meal on board, was one tiny muffin! Air France flight from Paris, just as bad. Meals pretty awful. I have been on many long haul flights, and this by far, was the worst! Don't let your budget determine the price. I wish I paid extra! We also were given wrong terminal information, by the onboard crew.

Manchester (UK) to Hong Kong via CDG, 24 June 2012. Plane from Manchester to CDG stood on tarmac for an hour, despite being repeatedly assured by crew that we would take off "in ten minutes". This made us late for connecting flight to HKG. We were advised that "ground staff would assist" passengers to connecting flights on arrival at CDG. This did not happen. Had to chase around CDG and only just found the departure gate has boarding was finishing! The seats were hard and unbelievably uncomfortable. 2 Hours on these would be bad, Eleven and a half hours was just torture! Return flight from Hong Kong was also terrible. Because of another delay, we were onboard aircraft for two hours before plane actually took off. During this time the air conditioning was practically non-existent. Passengers were understandably getting annoyed! Also the seats were very hard, uncomfortable and extremely cramped. In total, we were onboard for 14 hours on this return flight. Never again with Air France.

Flew MIA-CDG-IST in Affaires business class. Middle seat from Miami, 777 set in a 2-3-2 arrangement. Chair comfortable but had to disturb neighbors to get up. Food very unimpressive, SkyTeam affiliation not mentioned. CDG-IST was a joke. Business class is literally just the first two rows of the airplane, with no designation or separation. One passenger irate at lack of distinction, flight attendant agreeing with him that the only advantage on this full flight was the empty middle seat. I asked her what made this Business class and she responded saying, "because you know it is." What a waste of money.

Guangzhou to Paris and back. They seem to be a partner of China Southern, so we traveled with them for half the trip to Europe. We went in a 777, modern, and comfortable. IFE was good, but the screen I had on the way back was playing up so I couldn't really watch anything. This didn't bother me too much as I slept. Food was really nice, staff were friendly. All in all, a pleasant trip and would not hesitate to fly with them again.

KIX (Osaka) - CDG - LHR with B777-200 and A320. Because their flight was the cheapest, I decided to fly with them once again. Flight from KIX was not full, and I managed to move to another seat. The crew this time was better, more professional than my previous flights last year when they kept ignoring customers and busy to chat with colleagues. Because Economy class was 3x4x3 configuration, the aisles were very narrow, and felt very cramped. Also the seat itself was still very hard, and because of it I was unable to sleep. The meals were not particularly good (Pasta and curry). Flight from CDG to LHR delayed by nearly one hour, and finally departed almost same time as the next flight to LHR.

Munich-Paris (CDG). Odd and slightly cramped departure gate from Munich, but I guess that is not down to the airline. Easy and quick check-in and boarding with good choice of papers. Staff friendly and helpful. Flight departed and arrived on time. Overall a very good service. Only minor gripe was the coffee on board was not great and the crisps/biscuits served with it OK, but overall seems a bit mean. Baggage arrived fairly quickly in Paris and did not need to go through passport control.

Departed NCL 11.50 am (23rd June flight AF2259) arriving CDG at 14.40 pm on time. Long detour to an obscure area of the airport, disembarked from plane, then an equally long journey by coach to terminal 2E, instead of terminal 2F as listed in our ticket information. Entered terminal 2E, 25 minutes late, with only 15 minutes left to catch our connection to Venice at 15.30p.m. and boarding already taking place. CDG information suggest a walking distance of 14 minutes without taking into account passport controls and security checks. We made Gate 54 at 15.30 pm to find it closed and our booking bounced to a flight at 21.20 hrs to arrive at Venice at 23.00hrs. We reached our hotel at 01.45 am the following day. Air France offered us no assistance or help at any time. The lack of time to make our connection, the unannounced change of terminal, the lack of assistance from the numerous personnel standing around, the bouncing of our reservations to a flight six hours later and the general indifference shown to clients who had made bookings as far back as October 2011 demonstrates a complete absence of service orientation and a total lack of business professionalism.

CDG-NCL, Air France use their subsidiary Cityjet for this flight, on the Avro RJ85. The RJ85 is not a comfortable aircraft, even for a short 2 hour hop like this. The leather seats are narrow and close-pitched, the cabin is filled with noise from the engines which hang just outside the windows, and there's so little room inside that even normal carry-on bags are removed to the hold for collection on disembarkation. We were bussed to a remote stand at CDG and arrived at the same time as the cleaners, so were left waiting for 20 mins - it seems CDG have some labour problems at present. Crackers and coffee/juice were served on this mid-morning flight, and the crew were pleasant. Despite the delayed departure we arrived at NCL on time.

Edinburgh to Mauritius via Charles de Gaulle. Edinburgh to CDG return in the old Avro 146, not too much space but fine for 1.5 hours each way. Good staff both directions. CDG to Mauritius on outward journey, 777 couldn't have been more than a quarter full and I had the luxury of 4 seats to myself. The return was quite the opposite with very few vacant seats and not comfortable. Food was fine in both directions with the curry on the outward leg very tasty, despite being served well after midnight. Service in both directions was rather haphazard with staff serving half of one side of the cabin and then disappearing for 20 minutes plus, no logic to the way in which meals were served. No pre or post meals drinks service runs. Soft drinks were available in the galley at the rear of the aircraft throughout on a self service basis, but there was no question of water "rounds" every hour as on many other international carriers. Breakfasts acceptable but consisted only of juices, fruit and bread in various disguises. Flights on time on all 4 sectors; staff service acceptable, but there was nothing exceptional about the whole experience.

JFK-CDG on A330-200. The crew was rude and blunt, showing no warmth or professionalism. The food was awful. Being a night flight, the champagne and snacks were not served. I had to ask for it. The wine was hidden well inside the cart. IFE has not changed in the past decade, there is no investment at all. The sound was poor, so no film could be heard. This is overall the same low level product typically served by AF on its "night" transatlantic flight. The crew expects the passengers to be less alert, so they, as a result, work also less. The final culprit was the disembarkation by bus, on a flight from JFK! One arrived at the terminal 2F whereas, the 2E was originally planned. This was a complete fumble from the start to the end. There is so much work to do for AF to regain its former standing. I do not even comment on the AF “lounge” at JFK. Chips and crackers are on the menu.

Flew CDG to JFK on July 2nd. The airplane was extremely old - ashtrays in the armrests, seats that felt like they didn't even have cushions, very cramped and uncomfortable. If the person in front of me reclined their seat (which they did, the entire flight), I couldn't even put something on the tray in front of me. Staff were terrible - friendly enough but completely non-service-oriented. They were slow in serving everything and when they cleaned up literally everyone's trays but ours, I had to buzz 15 times and finally get up and wave them down to take away our trays. They were too busy chatting in the back to even pay attention to the constant buzzing from passengers with issues. The food was borderline inedible. They were borderline rude when I asked for something to snack on later in the flight. It was an extremely unpleasant experience and a very low quality of service and airplane overall.

Dublin to Athens. I missed my flight from CDG to Dublin due to delayed flight from Athens to CDG and I had no choice but to wait for the next flight. Air France staff gave me a complimentary ticket to any restaurant inside CDG airport while waiting for the next flight, and when the next flight to Dublin came, I was surprised because my seat was in business class. Very satisfied.

CAI-CDG May 31st. Flight delayed 25 min, no big deal except that I would hardly catch my connecting flight from CDG-HEL- the connecting time was only 1.20 hr. The flight was very good, the aircraft was a new A340, seats were comfortable, entertainment was pleasant, the crew very friendly and helpful. The breakfast was very good and the hot bread rolls were a real treat.

Last month I flew AF from Buenos Aires back to CDG in Premium Economy. I had upgraded using miles and it was well worth it. Priority check-in, Boarding and also Priority tags for luggage. The seat in Premium Eco is a fixed shell seat that slides forward rather than reclining into the person behinds space. You get a small leg rest and a foot rest. The TV screen is also much bigger than the one in Economy. You also get a better blanket, pillow and toiletry kit. I managed to sleep for about 6 hours and I normally find it difficult to sleep on planes. Meal service is similar to Economy but slightly "enhanced" as AF call it. Service was great, friendly and helpful. The price for premium eco is usually not that much more than regular Economy and on a long flight esp 12hour + its worth spending for the seat comfort alone.

Last month I flew AF from CDG to Buenos Aires. As others have said AF use a 3x4x3 configuration on there 777 aircraft. The seat itself is very hard but wide enough. The real problem is the armrests are tiny and the isles very narrow. Service was mixed, some crew were great others just going through the motions. AF crew are always immaculately dressed though. My Vegetarian meal was of a very good quality although the breakfast was only ok. That said I would still recommend AF although on such a long flight I would suggest an upgrade to Premium Eco if you can afford it.

BOS-CDG. AF must have wheeled out their oldest Airbus 340 for this flight - ashtrays in armrests! The whole aircraft looked tired and worn out. Flight delayed initially by airport traffic and landed 15 mins late. Full flight - oversold, actually - and although flight crew worked hard at it, they struggled with serving meals which took ages and were cold and of very poor quality. IFE worked OK but small screen difficult to see, especially when inconsiderate passengers recline their seats for the whole journey. Very difficult to recommend AF on this showing.

TLS-SVQ-TLS. A319 both ways. Decided to try the newly launched flights from TLS. Excellent value for money product especially if you book early. Both flights bang on time. Cabin clean, seat fairly comfortable although the new recaro seats are non-reclinable. Seat pitch OK. Crew efficient and a very professional attitude from check-in to throughout the flight. Inflight service consists of a drink and salty or sweet crackers: a joke, but given today's standards, at least it's complimentary and it's better than what you can get with other airlines even if you pay for it ! Free baggage allowance also (1pc / 23kg) was much appreciated.

LAX-CDG-NUE one way. I got to fly the new Airbus 380 on the LAX-CDG segment. Boarding went smoothly (rare for LAX's Tom Bradley terminal) despite the aircraft's huge size, but due to air traffic control issues the flight departed over an hour late and due to unfavourable winds not much time was made up en-route causing a 50 minute delayed arrival. The Affaires cabin is at the fore of the upper deck and is very quiet. The new Affaires seat does not recline fully horizontal but is wide and plenty comfortable for sleeping. The food, IFE and cabin service were equal to or slightly better than Lufthansa, British Airways or KLM. Because of the late arrival I barely made my connecting flight to Nurnberg, if I hadn't been seated in the first row of the upper deck and if I wasn't fast-tracked through immigration because of the tight connection I would have missed my connection.

CDG-AMS with AF. This was the earliest flight of the day (7.25am). The crew was youthful and friendly. The captain and the whole crew spoke perfect English. Breakfast was served with croissants and the likes, they came for a second service, asking if people wanted more. This has become quite rare nowadays. I hope that this improvement will last.

LHR-CDG-MEX, business class. The overall experience was average to slightly disappointing. The staff service was very good. The entertainment system had a good screen but it was far away. When sitting upright you could see 3 screens and it is very distracting when trying to watch your own movie. One could not use own earphones and the ones installed, although Sennheiser, were shocking quality. The seating would not fully recline.

I was chaperoning students on a trip to Lisbon. I had a connecting flight in Paris and was rushing to board. I had students clearing customs and was waiting on them to board. I was informed that I must board. I explained the situation and they didn't care about the 16 year olds being left behind. I finally got a parent to stay and bring them on a flight many hours after the original flight. I was shocked at the lack of concern and the limited help my group received.

SIN-CDG on A380. Boarding fast and efficient. Seated in upper deck, economy class. seat quite comfortable for economy. Good space for legs and extra space between windows and seats. Food quality was average. I was surprised with the concept of self service between the 2 main meals and I appreciated it. Inflight entertainment was good, a lot of movies available. Quality of screen could be better though. Overall a very good experience.

NCL-CDG-ATL-IAD. This trip should have been NCL-CDG-IAD, but a 50 min delay leaving Newcastle followed by a long coach transfer from some remote part of CDG to the terminal and then obstructive security once there meant we missed the connection by 5 mins. AF then quickly and efficiently re-routed us via Atlanta, but 3 hours later. Allocated seats at the very back of the fully-loaded 777 cabin, but we had no problems with recline restrictions and there even seemed to be a bit more legroom. Flight crew pleasant and efficient, and the meals ok. The crew were always available in one of the galleys, where there was self-service drinks throughout the flight. On time at Atlanta, and surprisingly quickly through immigration. After the initial delay, which resulted in us arriving in Washington 8 hours later than planned, AF did well - even our luggage arrived with us!

Flew business on June 7, PVG-CDG on a 777-300ER. Seat is sub-standard and was worn out. Headset was damaged, so no entertainment. Crew did nothing to change this and also didn't offer another seat. Plane was dirty. Service quality so so, after the meal no further attendant available to serve refreshments. Bar service also poor.

CDG-IST. Flight departed late but arrived on time. As is customary, the captain was doing the minimal chat regarding the route. A major flaw is that Air France does not have any screen on flights above 3hrs, this is annoying in the end as patience runs short past 3hrs. The crew was average, friendly and food was ok. Overall an average experience but it seems like there is some improvement vs. previous flights.

Boston to Paris return. I'm small, and there was still no room for movement in my seat, forget about crossing my legs. My seat on both legs was sliding off the metal frame. Not comfortable for a 6 hour flight. On my return flight, I was in an emergency row and had the flip up television. The square television monitor was broken from the arm and dangling by the wire. I ordered a special meal and the meals were literally frozen. Staff were extremely rude. No apologies, no attempt to remedy the situation. At check-in, I asked to upgrade to first class on the return flight, and the check-in agent said I needed to do that at the gate. When I got to the gate the agent said “Not possible! Next!”. While I was on the flight, I noted at least 15 seats open in first class. I have never been treated so poorly on any airline.

AF 257 Codeshare QF 3799. We booked this flight because it was a direct connection to Paris CDG from Singapore. I was unimpressed with AF. Premium Voyageur seats are very uncomfortable for a 13 hour flight, these seats do not recline they just slide down inside a cocoon and do not feel at all comfortable. I found it very difficult to even try to sleep. The seat has very thin cushioning as well. Maybe for a short flight it's ok but not a 13 hour one. Food wasn't great either and the presentation was quite poor (all cheap plastic not even a proper glass for the wine or champagne).

Flying Air France international economy from the US was a joy. The 777 we were on had roomy seats, the food was quite good, the entertainment system was great, and the attendants were very friendly. Continental Europe was less impressive. Attendants were friendly enough, but the A319 we were on was rather cramped. The seats did not recline which, as a tall guy, was great. For a 90 minute flight it was tolerable. My major complaint about Air France was the customer service on the ground. I had a ticketing issue and was treated very rudely, such that I was given a $100 credit for my troubles. I'd rather they would have just been polite and solved my issue in the first place. Overall though, I will fly them again since the flight experience is so good, especially compared to US airlines.

We were disappointed that our reserved seat assignments were not honored on flight 5147, May 18, 2012, Edinburgh to Paris nor on flight 682 from Paris to Atlanta. It seems the partnering between Air France and Delta means they fill their planes but do not honor the seating assignments even though both Delta and Air France confirmed the seat assignments before departure. This has happened on other partnering airlines as well. Seems as if the interairline computers are linked for flight scheduling but do not share seating assignments. The seat assignments we received were poor!

Travelled May 27 from Paris to Bombay on brand new 330. Easy boarding experience even though flight was full. Decent legroom between seats. Smooth takeoff and landing. Inflight service very friendly and helpful. Drinks, alcoholic and non-alcoholic served as soon as possible after takeoff. Attendants went around 2x asking if refill needed. Decent food considering the limitations of airline food. A meal within half an hour after drinks. Drinks with meal. Later on, announcement made that sandwiches were available upon request from the galley. A cold and satisfying meal served before landing in Bombay. A very pleasant flying experience.

Marseille-LAX via CDG. Fast check-in at MRS and good service aboard A319 on early morning MRS-CDG hop. Affaires Lounge in Terminal 2E at CDG was lovely with welcoming staff and a nice buffet. Was aboard first A380 AF flight to LAX on 28 May, so festive atmosphere at gate and onboard. Boarding was smooth and inflight service was friendly and efficient. AF meals in Economy are significantly better than the competition, and the champagne aperitif is certainly an appreciated hold-over from the golden age of air travel. As noted in other reviews, there is never mid-flight service on AF, so one must be aware of the self-service bar in the galley - which, I've always thought, is a nice way to stretch your legs. Overall a great journey - and the A380 is a fantastic aircraft.

Seoul INC to Birmingham recently. The whole flight went very smoothly with a good connection in Paris CDG - despite my reservations after previous problems there. The cabin staff were extremely helpful and friendly making the whole experience with Air France very positive.

YYZ-CDG return in Premium Economy. Excellent value for the price ($600 more than economy, $2500 less than business class). The seat is comparable to normal North American domestic business class. Food was average, however service was outstanding for this class of travel. The flight was on-time both ways. Baggage was transferred to/from Luxair without any problems. I never enjoy any inflight entertainment on any airline so I bring my own iPad. Lots of overhead storage. The only downside is having to endure CDG airport.

CDG-CPH-CDG in Business Class. A319 on both legs. Business class seats are just normal Economy class seats and middle seats are empty. Both trips were on time, staff are friendly and professional. A box of food were served on both trips. No inflight were available during both trips. Lounge at CPH and CDG were good for European flights. It was okay for a 2 hrs flight.

NRT-CDG A380. Boarding was a bit early and they rushed us. The cabin was nice but the seating felt a bit cramped. Inflight entertainment was excellent and interesting but only available in 2 languages. Cabin crew were nice, but food was only served twice and there was no service after that. Toilets were very roomy and nice.

BEY-CDG-MUC in Business Class: great flight and product on well booked B777 from Beirut to Paris, excellent food, friendly crew and quite okay IFE. Nice Middle East Airlines lounge. No pre-take off drinks served, unfortunately. Change to short haul (first time in CDG) rather unpleasant: long ways, no lounge offered, entirely economy-like seats, food and beverages on A318 to Munich. Other European airlines offering economy seats as business on short haul put more effort in making it appear at least a bit like business class.

SFO-CDG on a 772. We travelled with our 2 year old son. Since it was a night flight, we were looking forward to him sleeping. But the problem was that none of the in between seats armrests could be moved up or out of the way in any way. Sleeping in a more or less upright position is awful for an adult, and for a 2 year old impossible. We ended up using our hand luggage (which luckily fit) as a leveller between the armrests and a lambskin as an underlay. It worked, and he slept almost 6 or 7 hours. But we would rather have had the opportunity to let him sleep between us without any iron hard separator.

777-300ER, Guangzhou-Paris (CDG). 10 abreast seating, narrow seats, very uncomfortable after 11 hr flight. Coldest flight I have ever been on.

CAI-CDG-BOD-CDG-CAI. Nice planes and very friendly crews. The food was excellent and the staff very dedicated to the comfort of passengers on all flights. Flights were on time and CDG Terminal 2 F was also very comfortable and easy to navigate. It's true that the seats are narrower than on other airlines, so AF is not a good choice is your slightly overweight.

GRU-CDG with connection. Online check-in did not work, but I noticed that my 12.30 connection at CDG had been changed to 16.30. Upon arrival to airport, was told that flight out of GRU will be delayed by a minimum of 2 hours due to late arrival at GRU, and that "the system" modified my connection at CDG accordingly. No one thought it necessary to contact me and, for example, to offer to put me on the earlier afternoon flight to CDG. There go my plans. The (not fully) flat-seats on the 777 and the 2-3-2 configuration are ok but trail behind new offerings including their Skyteam partner Alitalia with the new biz configuration and newish A330 (see my report on LON-RIO with AZ). Cabin staff excellent throughout. Food and beverages, as usual, very good. In conclusion, a very mixed bag.

12 hour flight from Paris (CDG) to Rio de Janeiro (GIG). Old but nice Airbus A330. Very nice cabin crew and food. During the flight we could go to the back of the plane for snacks, ice cream and beverages. Quite good personal entertainment system.

When I boarded with my wife we both remarked that the plane was cold, also I observed that there was a notice on one of the toilet doors stating it was out of order. I complained to a cabin member about the lack of heating, she said they knew about the fault, it was faulty on the outward journey. It was to be repaired when the plane reached Paris, as would the blocked toilet. We suffered 10 hours of being frozen. I wrote complaining to Air France and have not had the courtesy of a reply. I paid an extra £130 to get a decent seat, what a waste of money, Air France should be ashamed of how they treat their paying customers.

Paris CDG to Washington DC on A380 Economy. Boarding management of A380 is no different than, say, a 737. Over 500 people waiting in line to board! We had to wait onboard for around 3.5 hrs because they had to reload the software. They only offered crackers and drinks during that time. In essence, awful start for a transatlantic flight. Upon the arrival, the luggage carrousel was not sufficient to accommodate the luggage of 500+ passengers. Ground staff had to take some luggage off the carrousel and put it on the floor. Passengers had to look both on the carrousel and the sea of luggage on the ground. Food was mediocre, the onboard entertainment system was good. All in all, my question to Air France is this: why do you buy A380s if you don't know how to operate it? Aren't you supposed to come up with creative solutions to things like queue and luggage management?

MAN-CDG-HKG. Return PEK-CDG-MAN. Cabin was quiet and hassle free with good seating and space. Only draw back was the lack of facilities between meals - no catering galley in PE so a long walk through economy to find some snacks \ water which were grudgingly handed out. I think the staff expected you to stay within your seat or cordoned off PE area and not wander around the plane.

HAV-CDG. Economy class, 747-400. Paid 40$ extra for upper deck. Seats good, pitch good, IFE adequate. Have flown them many times before, and as long as it is not the horrific 10 abreast 777-300, flying AF is ok. Main meal ok, snack tiny and consisting only of sweet stuff. 1 hour after take off cabin crew deliver you a tray that includes: 2 (very cold and very dry) rolls, water and a bottle of wine. Then they return to collect the trays after about 40 min, serving those in need coffee at the same time. Then, 55 min before arrival, they repeat this with snack and coffee. Apart from that: not present in cabin. Help yourself to a glass of water in the galley if you can find it. Don't get me wrong, cabin crew are not unfriendly - just very polite and distant.

Paris CDG to Shanghai in 777-300ER in economy. Air France asks an extra 70 euros to get a seat by an exit door, I took it because I knew a 12 hours flight in economy would be a torture. I had forgotten that Air France manages to squeeze 10 seats on the same row on 777, this was the narrowest seat I have ever had. I can only imagine the situation of the people in other rows, who on top of that had no legroom! These instruments of torture are also as hard as wood. This is disgrace. IFE has a good choice, but screen are very small and of a poor quality. Food is adequate if not good. Wine is terrible. Crew does the job not more.

Shanghai to CDG in Premium Economy. Compared to AF Economy seats on 777, this is wonderful! Seats are of a normal width, with adequate legroom and feet rest. When the passenger in front of you reclines, it doesn't affect you. This seating is fully adequate for day trips, however the recline is very limited, the seat is impossible to sleep in, and I am sure I would not have been so enthusiastic on a night trip. The IFE is very good with VOD and a huge choice. In Premium economy, the size of the screen is good, however the quality is not excellent. Food is the same as Economy, so adequate, wine is not worthy of a French airline. Service adequate, for once not all the crew disappeared after the meal!

Paris to Santiago business class. AF lounges in 2E is a joke! Many sections closed off, several glasses and plates left around. No food available except soup and cheese, and tons of crisps! Un-acceptable for a 4* airline at dinner time (8pm to 11pm). Late departure due to air traffic control strike. Once onboard, new seat "full sleep" which is a good improvement although if not flat, it is hard to feel the couple of degrees angled. Food very good along with the service delivered. IFE good with several recent movies and music options. Plenty of newspapers and magazines to read. Amenity kit is very symbolic and far behind other airlines! Arrival fine with final goodbye by captain extending his thanks for flying AF. Baggage timely delivered and as priority.

PVG-CDG-GVA. My worst experience in business class ever. From the 4 options on the menu only 1 was available. Same for the wine. Very poor for a "French" airline with apparently focus on "French" cuisine. Beside that the crew was quite unfriendly. The seats are not lie-flat and fortunately I was not in the middle seat (yes Air France has middle seats in business!) Entertainment was ok though. CDG is a nightmare if you have a connecting flight. Definitely not worth the price.

Arrived at departures at London Heathrow: Flight cancelled. I was then sent to an AF representative, who was very rude indeed. He offered to put me on a Thai Airways flight instead in Economy class. He shrugged his shoulders. Eventually, he booked me onto the next AF flight for it to later be cancelled. I then had to go back through passport and customs (45 minutes), and see the same rude staff member. He put me on a third AF flight, which would now go via HKG to BKK. Eventually I boarded and was horrified. Premium Economy seats are pokey and old. Food diabolical, and service just plain hostile. Others were complaining about the service. They lost my baggage which eventually arrived 24 hours later, with no apology.

BCN-CDG Economy. Comfortable short flight that was ok with a small sandwich, beverages and correct crew members. On time arrival but then bussed to another terminal which delayed the real arrival. Air France should improve service at lunch and dinner hours in economy.

MAN-CDG. Flight was short 1 hour and 20 mins. Crew serve sweet or salty snack which was ok and offer tea/coffee and a full drinks service. The seat was comfortable and flight was on time. I would definitely fly with Air France again!

Paris to Stockholm in Premium Economy. The flight was full and although the flight was 2.5 hours, the crew only passed my seat 3 times. To deliver the meal tray, to serve coffee and to take the tray away. Next time I will take SAS.

When we boarded, there was a notice on one of the toilets stating that it was out of order. We had just left when I noticed that there was no heating in the area where my wife and I were sitting. On calling the stewardess she informed me that they knew about these problems, and they would be fixed when the plane arrived in Paris. I paid £150 to get an emergency seat for my wife and I - what a waste of money. We had to endue 10 hours sitting frozen. Fly with an airline who cares about their passengers.

IST-CDG, Economy. Approx 4 hours flight. On time departure/arrival. Cold meal was served (almost same as short haul business class meal), then as sweets, chocolate cookies and coffee/tea were served. Even after meal service, crews served water every 30min. Really surprised. Wine selection was also excellent.

I fly every few weeks to CDG from BOS. Too often, the plane is taxied out to the middle of nowhere and a bus is used to carry us to the terminal - just like low cost airlines do at CDG. Even if the landing is punctual, much time is lost taxing and travelling by bus to the terminal. This often results in transferring passengers missing their flights and longer luggage delivery time. In any event, you pay for business class (yes you get a separate bus) but you get the cheapest service on arrival.

Flew Nice-Paris. Flight left on time, if not slightly early. Aircraft was spotless and cabin crew extremely friendly. Only a drinks service, but the crew had 3 trolleys, so service was quick. Only negative was that Air France made the flight 1 hour earlier (with plenty of notice), which didn't suit us but we made do.

Paris-Bristol - will never use this route again. Bumped off flight at 10.15 despite having paid 130 euros extra the night before to modify my booking. I needed to get to my destination on time, not a 6 hour wait at Charles de Gaulle. Plane was tiny, turbulence was the worst I've experienced, luggage was lost, huge queue with other passengers with missing luggage. Can't believe I booked them over Easyjet, paying a little more for what I'd expected would be a smoother experience.

LYS-LRT operated by regional. Flight delayed but I received a text message the day before. Arrived at the airport early, used automatic check-in so I used my phone as a boarding pass. I was offered a coffee and a cake, seat comfort was good for an 1.5 hr flight, and flight attendant were very nice.

LHR-JFK-LHR via CDG in Premium Economy. Long haul flights on A380 and short hauls A320. Overall a great experience, the seat was nice and wide, leg room is plenty. Food for intercontinental flight could be better and IFE selection is enough for 7 hours flight. Crew on all sectors were friendly, responsive and helpful. Premium economy Europe has the same seat as Europe economy but served Business Class meal and allowed to use the lounge in CDG airport. Luggage is labelled as "Priority" and came out first in JFK but not LHR. Boarding passes were labelled "Skypriority" which allows me to use the fast track lane in all airports except for arrival immigration clearance (at least in JFK and LHR).

My husband and I flew Paris to Amsterdam. Seats were booked 3 weeks ago, at the time we were forced to book Premium Economy. At check-in, to our surprise, we saw AF staff stick a "Stand-by" badge on our luggage and were told we were not on the waiting list for that flight! What was even more infuriating was the staff's attitude. Though we are frequent travellers, we have never had to deal with a similar situation. We had to wait until 30 mins before take-off, for them to offer us two seats on the flight. To make things worse, my husband and I ended up on two seats apart from each other. Ironically, there were numerous empty seats onboard.

TXL-CDG-HAV return. Onward: quick check-in, very friendly cabin crew and nice choice of beverages and free snack. It is nice to receive a bottle of wine, even on a short-haul flight. CDG-HAV with old 747. A bit cramped, but the rear of the plane was half empty, so it was possible to have 3 or 4 seats. Cabin crew seemed absent, but were helpful. HAV-CDG on a new 777-300. More spacious, great IFE and a very tasty meal. Due to delay, we missed our flight CDG-TXL and needed to wait 5 hours. Ground staff rebooked our flight without any problem. Overall pleasant experience.

I was not looking forward to my 9 hour flight to St Martin in Caribbean. However, I was very satisfied with both the outward and return flight. Meals were excellent, some of the best I have had. There was an excellent choice of films and entertainment. I found the seats comfortable and the plane modern and clean. Cabin crew were pleasant although not that visible other than providing meals, you could go to he galley to stock up on drinks as and when required. Overall I would definitely use Air France again.

BHX-CDG-LAX return. BHX-CDG only 1 hour - very surprised by the service onboard. Upon boarding, the purser was handing out pre-packaged refreshing towels. A full beverage service offered with drinks and a choice of sweet or savoury snack. Transfer in CDG was fine. CDG-LAX began with pleasant gate staff. Boarding 777-200, welcomed with a smile. Row 45AB seats on the left, they offer more space to stretch out on long flights. Given a menu after takeoff, champagne with a bag of pretzels. Meals excellent with more drinks offered. Crew can be seen walking through the plane at all times and drinks are always available in the galley. Pre-arrival cold meal ok but would prefer a hot version. Return to CDG on 777-300 - very much like outbound; I found the hot meal very bland. Movies kept me entertained and the crew were wonderful. Return we had seats 46GH. Leg room I found fine. My only complaint was that our baggage on the return flight missed the connection, arrived in BHX the next morning.

LHR-CDG-HGK, and HGK-CDG-LHR. Both flights LHR-CDG, was good, staff attentive, planes were clean. CDG-HGK, the planes both ways were old and dirty, the staff out disappeared for about 6 hrs, very little communication, on return the staff were better and gave regular drinks, snacks and welcomed requests. The individual TV screens were much smaller than other airlines, but had a good mix of movies. The seats were smaller than expected and quite uncomfortable.

Paris-Casablanca A319. Check-in was seamless, I used the self service check-in and bag drop. Flight was almost full, left on time. We were served a cold chicken breast with a zucchini pasta salad, plus a baguette w/cheese that was adequate for a 3hr flight. No IFE but none was expected. Overall if the price is about the same I would take AF over easyjet on the route.

LHR-CDG-HGK, and HGK-CDG-LHR. Both flights LHR-CDG, was good, staff attentive, planes were clean. CDG- HGK, the planes both ways were old and dirty, the staff out disappeared for about 6 hrs, very little communication, on return the staff were better and gave regular drinks, snacks and welcomed requests. The individual TV screens were much smaller than other airlines, but had a good mix of movies. The seats were smaller than expected and quite uncomfortable.

CDG-LAX. I would avoid AF because of its seats. I am 6 ft 2 and the seats are a joke. Even before the seat in front is pushed back I had no legroom. When it was reclined, I spent much of the long flight walking around. Food is generally better than other airlines for economy. Lots of snacks available between meals. IFE ok, not as good as other airlines. Legroom is simply not acceptable, it would put a short haul budget airline to shame on a 12 hour flight.

IAD-CDG-DXB return. B777-300ER and A380. Delta SkyMiles Award ticket. Excellent check-in staff at IAD; Lounges at IAD and DXB good, but very limited food at CDG 2E. Transit connection signage confusing at CDG. Boarding ranged from average to nearly chaotic. Flights on time - except for CDG-IAD. Cabin crew attentive and polite. Food good by today's declining standards, good wines. Average seat comfort on angled seat with no privacy and old-fashioned AVOD. A380 upper deck window seat was very quiet, but overall, the aircraft was nothing to rave about. Baggage delivery prompt.

AMS-CDG on A321 and CDG-YYZ on A340 economy. AMS-CDG was uneventful. I was expecting a sandwich but a packet of snacks was served. Connection at CDG was quite smooth but boarding chaotic and the gate agents made no effort on controlling the crowd. Flight to YYZ was on an old but well-maintained A340. Inflight entertainment system was AVOD but not as good as KLM, LH and AC's. PTV screens were small and resolution was bad. The best part of the flight was the meal, the portion was good. Pre-arrival meal consisted of a cold sandwich, biscuits, yoghurt drink and an OJ - quality was good but I would prefer hot snacks. Cabin crews were attentive and professional but not too friendly. They all disappeared between meals. It was a pleasant experience overall.

LIN-CDG-YUL return. Travelled on new A380 to Montreal, fast and quiet boarding although 2 hours later than scheduled due to a change of airplane. Nice and clean interiors, excellent entertainment choice in Italian too, good quality food on outward flight, economy seats quite comfortable for a 8 hours flight but probably not suitable for longer. Cold temperature inside the cabin, not self adjustable. LIN-CDG return both on time, planes cleans but a bit dated, small seat screen needs one's own earphones.

SCL-CDG-AMS, B777-300 return. Service was very good, departure on time. IFE was above average, arrived at CDG on time plus a great connection to the terminal for the flight AMS. I will fly this airline again, and price much cheaper than LAN.

YUL-CDG-BRS. First flight on A380, which, for all the praise was quite a disappointment. Sat upstairs in row 88 at the front of the small upper economy cabin, seats were uncomfortable and we had the wall in front which gave us little room to put our legs in a comfortable position. If we wanted drinks (other than those with and just after meals) or duty free we had to go the galley with the staff hardly making you feel welcome. Changing at Paris CDG was a nightmare, but the small 'Air France by Airlinair' flight from CDG to Bristol was ok. Next time though, I'll avoid Air France if going Long Haul.

NCL-CDG-SIN return. Cabin crew are unfriendly and superficial. Business seats are very hard and recline to a strange angle where you keep sliding down, on the return leg the seat was actually broken but cabin crew not particularly interested. Lounge in CDG small and very busy and not all staff spoke English. Limited magazines or papers in English. IFE poor compared to Qantas. Food was mediocre.

JFK-CDG-BUD on new Airbus 380 from JFK. Check-in without problems. A380 extremely quiet, food is excellent, served on a larger tray than most other transatlantic airlines. Plastic cutlery. Service onboard was leisurely but attentive. Seats are quite tight with little leg room. AF honoured seat assignment. CDG airport remains a nightmare in transferring. Onward flight to Budapest uneventful, small sandwich served with beverages. Both flights absolutely jam packed.

LIN-CDG. The crew was friendly and spoke English well. The captain greeted us and informed us on the route. The plane left ahead of schedule and arrived at a gate. A better than usual experience on Air France European routes.

BUE-CDG-BUE. 777-300 in business. Service attentive, food good, flat, not horizontal seats ok, but not really comfortable for sleep on a 13 hour flight. IFE good.

SFO-CDG and CDG-SFO. Clean A340, decent food, attentive FAs, but cramped, uncomfortable seats. Polite and courteous counter personnel. The backseat screens were small, but AF provided a wide range of entertainment options. The quality of service has declined quite a bit since 2008 when I flew AF from CDG-DFW.

Business class from CDG to LAX . The video screens for myself and my spouse were not working. They reset several times but couldn't get the screens to work. We were offered other seats, but not together. Seems like these deficiencies are not being reported by flight staff and properly addressed. The one redeeming quality was the food, it was actually pretty good. The French wine was above average.

TXL-CDG-LAX-HNL. The worst customer service I have ever seen. They cancelled and reconfirmed my flights 3 times only to strand me mid-journey in Paris where I was told I must re-purchase a ticket for the rest of the journey for some 3000 euros. French staff were terribly rude and unhelpful. The only helpful staff member was the baggage attendant.

CDG-TLV-CDG. Air France short and medium-haul services are really poor. No warm food for a 4.5 hr flight, quality is very low, and I strongly recommend to taking a sandwich onboard. The fare (€480 minimum) is very high considering the quality of service. A320 is not comfortable (narrow space). Crew are efficient and nice. Very sad for what used to be a good airline.

CDG-DEL-CDG on B747 400. A shame Air France has gone so downhill - a very tired aircraft plus tiny back seat screens, but good leg space. Crew seem to be ashamed of working with this type of equipment and providing food that is cheap. Was a gold FF for years and now only use if I must, have dropped to ivory status. It short they really don't care, crew polite but only seen during meal service.

 
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