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AIR FRANCE review :  6 June 2009 : by J Neeley  (USA)

Business from SFO to CDG. All staff were professional, efficient and friendly. Seats in Business comfortable, cabin is roomy but very little personal storage, in-flight entertainment system was not on-demand which surprised us somewhat. Dinner not very good, the flight attendant did change my original choice of entree (which was tough and bland) without hesitation. Breakfast, which I usually skip after an overnight flight was really good. On the return we flew from Milan to CDG in AF domestic business, these flights are a joke. European carriers just don't get domestic business class. CDG-LAX was in First. In CDG we were met deplaning our domestic flight by a very friendly, uniformed representative and taken via chauffered driven car to the Salon Premier, which was new and amazing. Great food, champagne. High end bathrooms, showers, library. Dedicated screeners and immigration staff - they have thought of everything! The club was quiet and beautiful with great subdued design. A driver took us directly to our plane 15 minutes before departure. We were the only two passengers in First, very nice. Seats are spacious, lots of storage. Carpets and fake wood veneers looked tired. Bathrooms nice enough. Flight attendant was gracious, purser was great. Better, updated entertainment system than the outbound flight with lots of choices. Lunch service was great, lots of attention to detail, high end ingredients. Dinner before landing is a little simpler but also good. White wine selection was a little odd, but the purser brought us a white being served in Business that we liked better. I read that AF gets criticized for their rudeness, but we found just the opposite. Everyone we encountered at AF couldn't have been friendlier or more accomodating. AF transatlantic First is far better than American Airline's First Class.

AIR FRANCE review :  3 June 2009 : by K Lisková  (Czech Republic)

Prague-Paris flight. Departure and arrival on time, but service below average even for economy class. The seats uncomfortable and rather shabby, just a packet of peanuts for snack and one soft drink. Disinterested stewardesses who disappeared as soon as possible, not speaking about their command of English. Upon arrival we waited some 30 - 45 minutes for the baggage. Not really a 4-star experience.

AIR FRANCE review :  1 June 2009 : by P Reimers  (UK)

The plane was full due to a cancellation of another flight, movie screen was broken, the attendants never asked whether passengers wanted a second serving of drinks (water, coffee, wine, etc. - none of it!), and the choice of meal that was presented in the menu and even asked by the attendant was not available. The ticket is worth more than 2000 British pounds, but when I sent in a complaint form, all they could say in an email was that since the choice of the meals in business class is complimentary, AF is not obliged to deliver what you want (why give out the menu?), and as a good will gesture, they gave me an MCO for 150 pounds. That is like taking off my next AF ticket and I am wondering what makes them think that I would want to fly with them again!

AIR FRANCE review :  29 May 2009 : by R Pierce  (Mexico)

Mexico City to Paris. This is not a comfortable flight with a Seat Pitch average of 31 inches. The point of this posting is to warn passengers of an Air France "Fumigation Policy" where the flight staff are required to fog their cabins with an insecticide immediately before take off. No passenger was warned that the cabin crew would be spraying an aerosol based insecticide in the cabin, no one was asked if they might have an allergic or medical reaction to the chemical nor was anyone offered an "Opt Out" opportunity that I would have certainly taken advantage of. Now I do understand that this is due to the Swine Flu problem but still, it is a human courtesy and quite possibly a medical necessity to at least warn the traveling public. I was also denied any information about the product used, they would not even show me the canister so that I could get the name. Instead I was told to speak with the "Ground Staff" which offered no information or help!

AIR FRANCE review :  29 May 2009 : by Jeremy Brown  (UK)

LHR to CDG boarded fairly promptly, a cold snack is served in Business Class, average comfort. I was escorted from the aircraft door to a Mercedes waiting at the steps to the gate. Transferred to F Class lounge for 4 hour wait until my First Class flight to Montreal. A very quiet and beautifully appointed lounge. Delicious choice of meal for lunch which was very tasty. The lounge was not as comfortable as it looked. Transfer back to the aircraft was by Mercedes. I was the only passenger in a 4 seater F Class section. Food mediocre. Bed comfortable and managed a good 5 hours sleep. Cabin was rather warm. I was informed that Air France offers only 25 flights per day with F Class - in my opinion, this is not a viable / profitable operation.

AIR FRANCE review :  27 May 2009 : by J Magda  (Poland)

TXL-CDG-CCS return. I wouldn't recommend this airline. The only positive thing is the food, which was quite tasty. The flight was cancelled, I was notified by SMS just a couple of hours before the scheduled flight. They didn't provide any other suitable flight, I had to look for one on my own. They were rude, unattending and made an impression as if I was disturbing them. The flights were delayed with no one able to inform us on real reasons of the delay. They just didn't feel responsible for what happened to us. Instead of a trip of our lives, we had some really bad experiences.

AIR FRANCE review :  20 May 2009 : by D Chau  (Hong Kong)

HKG-CDG and CDG-HKG. I was surprised by exceptional service of my flight from CDG to HKG. Greeted by my name, good attention given to details. Flight the attendants managed to speak to me in English - I am a Chinese-origin French (but replying to them in French each time). They must be a little bit more concerned by competition as having a big hub (specially not very users friendly) seems not enough.

AIR FRANCE review :  13 May 2009 : by Ian Williams  (Switzerland)

Geneva to Jo'burg (via Paris CDG) return economy. Extremely good experience. Efficient and speedy check ins, good onboard drinks and meal service. Great flight attendants and good entertainment on seat back screens. Outbound on 777-200 and return on 777-300. Both flights quite full but comfy enough for the price paid (fifth of the price of business). Arrived in Jo'burg to find bags waiting on belt after immigration. Only a short wait for bags in Geneva upon return. I found it to be a very good and competitively priced experience.

AIR FRANCE review :  11 May 2009 : by S Jones  (USA)

EWR-CDG Economy class. Was very impressed with onboard service; flight attendants were attentive, polite, friendly. Each economy seat has pillow and blanket, and shortly after take-off FA's distributed eye-mask, earplugs and headphones, as well as a menu. Champagne offered as an apertif, and beer & wine with dinner. Food was good and FA's seemed to be around and available to help. AVOD was very good - enormous selection of movies and television. Seat cushion cushioning is almost non-existant, but legroom standard for economy.

AIR FRANCE review :  7 May 2009 : by Fred Hodgson  (Isle of Man)

BLR-CDG-MAN. The return of the other report. Not as good. Endless problems with OLCI and reconfirmation of flights. Boarded quite efficiently and took off on the dot. Our original flight had been cancelled so we were coming back a day early. this meant the flight was Full. Still in allocated seats so no problems in the 2-4-2 configuration. Meal service not as good as outbound due to late hour of departure. However the quality of flight was good and the aircraft was clean and reasonably comfortable. The leg room in window seats is restricted due to gubbins on the floor. Into CDG on time. No rush to connect which was just as well as the airbridge was blocked by two police checking passports. For 240 pax this took time. Flight to MAN left on time in a new aircraft. Cost of the return flight value for money at £298 each.

AIR FRANCE review :  6 May 2009 : by C Phillips  (USA)

IAD-CDG-DUS. A pretty good flight despite the tiny personal entertainment system and the horrible transfers in Paris. Managed to get my bags and myself delivered on time and in one piece, so overall a good experience.