AIR FRANCE  Passenger Reviews and Customer Trip Reports

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AIR FRANCE customer review :  8 February 2010 by John Clift   (UK)

Paris CDG-JFK return A380 economy. Cabin spacious giving an impression of room, seat pitch cramped - needs another few inches. Food good going out for economy cabin but coming back poor - from an American source. New plane gives a good feel but seat broken on upper deck. Flight grew pretty good both segments. Overheads much bigger on lower deck. As a monthly user of UK - USA flights I would consider this again despite the connections to and from JFK once in the USA. Connections to and from CDG worked well but it was quiet with few pax on other flights and both sets of flights arrived / departed from 2E so now magical mystery tour of the terminal needed to reach gates.

AIR FRANCE customer review :  19 January 2010 by A Griffiths   (UK)

LHR-CDG-ICN. on 28/12/09. Heathrow was mayhem for the early morning flights, waited 55 minutes to check in. Flight to Paris on A319 was uneventful - a 10 minute delay but I had plenty of time for my connection. CDG-ICN on a 777-200ER - old but I found the seat to be quite comfy, legroom was okay for me (I am only 5"5) but I can understand if taller people hate them. AVOD on the IFE with a large enough selection of movies.

AIR FRANCE customer review :  17 January 2010 by B Gehararigo   (Switzerland)

GVA-CDG-NRT economy. Good food, fair service and good connection. However, this time, my seat on 777 was not comfortable.

AIR FRANCE customer review :  14 January 2010 by Stephen Hurn   (UK)

BHX-CDG-DXB. The flight left on time even with bad weather conditions, crew were good, light snack and drink. In CDG we had 1.5hr layover and after worries about the transit, done and dusted in 20 mins, well sorted by the staff that kept it moving. Onward flight, again crew very good and seat very comfortable. The food and drink were very good, IFE not the best but ok. Good value package with KLM as the return carrier.

AIR FRANCE customer review :  14 January 2010 by N Cougot   (Sweden)

Very nice experience in Economy premium in a A321. Large and fine lunch for a 2h10 flight. Very pleasant staff members although not fluent in English. Way better experience than with SAS on the same route.

AIR FRANCE customer review :  13 January 2010 by S Martin   (UK)

LHR-CDG-DXB return. Flight to CDG on very old small plane, the overhead compartments wouldn't even take our small bags - 2 hr wait at CDG airport nothing to write home about no good eateries as one would expect very disapointed. Flight onto DXB was on a new plane so everything was fine, food fine, drink on demand and entertainment fine - paid extra 50 euros to have exit seat well worth the money. DXB-CDG again new plane and paid 50 euros for exit seat so nice and roomy. Another 2 hour wait at CDG - by now we have had enough of this dreary terminal, nowhere to eat anything decent. Flight on to LHR a new aircraft and very good. For return flights for under £600 for 2, I can't complain about Air France - just wasn't happy with CDG airport.

AIR FRANCE customer review :  9 January 2010 by Simon Dobson   (UK)

CDG-Houston return Business Class. Excellent food, wine and champagne. Very friendly and attentive crews. Outward flight badly delayed due to the new US security checks at CDG, staff in CDG couldn't have been nicer and more patient with passengers who were very stressed with the cabin baggage search and pat down body searches carried out on all passengers. No such checks on leaving Houston.

AIR FRANCE customer review :  8 January 2010 by J Vekaria   (UK)

PPT-LAX-CDG-LHR. Our return portion from PPT to LHR was just a bad experience as our outbound flight. Checked in at Papeete and advised by check in staff that they could not check luggage through to Heathrow and that we needed to re-check them back in Paris. No rationale given as to why bags can not be checked through to London. Arrived in LAX and given a voucher for $5.00 for food. Never a a good sign. Advised that flight to Paris cancelled and we needed to go to departures and be booked. Rebooked to on a later flight and bags now checked through to London. Confirmed with ground staff, that baggage would be re-tagged. Arrived CDG late and left late for LHR. Upon arrival at LHR - No bags and still waiting.

AIR FRANCE customer review :  8 January 2010 by C Bougerol   (France)

LYS-BOD-LYS. Both flights with A319. First leg was a pretty good experience. Only 40 passengers on board so we had plenty of room! It was an early morning flight so we had a tiny breakfast with just 1 small croissant and a cup of hot drink - it was quite light for a breakfast. I expected more from Air France! But, the crew was attentive, helpful and professional. Return flight was crowded and in-flight meal was very disappointing! Crew was overwhelmed but were OK, boarding and deboarding was a mess and took a lot of time! I expected more from a major airline like Air France. They seriously have to improve their in- flight service which sounds "low-cost".

AIR FRANCE customer review :  8 January 2010 by B Dickerson   (USA)

Atlanta to Paris. Flight attendants friendly and attentive. Food excellent and plentiful. On demand movies a real plus on the long flight. Cabin was clean.

AIR FRANCE customer review :  3 January 2010 by N O'Connell   (Canada)

Toronto to Paris return. Both flights on time. Staff friendly and smiled. Food was excellent and plenty provided. The outgoing plane had problems with the entertainment system but return flight was fine.

AIR FRANCE customer review :  3 January 2010 by F Slosar   (Canada)

YUL-CDG-YUL. The first leg was on a 777-200ER with old IFE (not on demand, much less movies available). Food was tasty and portions generous. Champagne in Y is a big plus, and a nice touch (you can basically have as many glasses as you want). Flight attendants were professional but distant and cold. After dinner, they disappeared until breakfast. The big problem I had was the attitude of the Air France ground staff in the check-in zone at YUL. The flight was overbooked and instead of apologizing and trying to accommodate passengers (we were 5 or 7), they kept refusing to answer the passengers questions and simply ended up informing us that we would be "leaving in 24 hours, that's no big deal". I ended up leaving anyway, but some did not. AF should work on that. The return was on an old 747-400. The crew were polite, smiling, chatting with passengers, taking care of babies. No personal IFE on the 747, which is the downside of the journey. Price for the round trip was a bargain.