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Air France customer review :  19 March 2010 by D Higgins   (USA)

SIN-CDG, B773. Plane clean, everything worked. Meals adequate, wine adequate though not abundant. Cabin crew got service done, then hid for the next 10 hours. No smiles, borderline rude. Entertainment significantly less varied than other airlines (Asiana, Qantas, BA). Would not consider this good value. Upon arrival at CDG, there is no way to avail yourself of the business lounge for a shower and clean up. Will probably stick to Singapore or Cathay for Asia to Europe flights in the future.

Air France customer review :  17 March 2010 by René van Zijl   (France)

Paris-Singapore vv. I'm strongly in favour to forbid airlines to use the word "bed", unless it is horizontal. It is practically impossible to sleep, since this Air France seat is angled and one is sliding down. It is funny to see the positions other passengers are taking to catch a sleep. The screen is too small for the distance! Third complaint is the wine choice of the sommelier. On SQ in economy you have the choice of 3 white wines! Wake up Air France, if possible? Send one of your managers on a SQ flight and find out what I mean.

Air France customer review :  10 March 2010 by A Baum   (UK)

NCL-CDG-JFK in Economy. I checked in online, sorted seats for both flights fine. Being a musician i was hoping to take my guitar with me, and the website said I would be able to. On arrival at the airport staff had to ring the gate about my guitar, who said it couldn't be taken in the cabin. Upon boarding the cramped aircraft to CDG I discovered my bag wouldnt not fit in the tiny overhead compartment. CDG has to be the worst airport I've ever encountered, and despite a 1hr 40 connection time, I arrived at my gate for the JFK flight as most people had already got on the plane. The crew were slightly snooty, and the open drinks service kept my thirst quenched. The food was ok, small portions. The seat was average, nothing special but hardly uncomfortable and reclines an ample amount. IFE was good, although the screen left much to be desired, it seemed like the A340 was getting old and in need of a makeover. The selection of films and music was fine for an 8 hour flight. Overall for the price I paid Air France was a good airline. If i had the option to not fly through CDG I would take it.

Air France customer review :  9 March 2010 by S Lloyd   (UK)

LHR-CDG-LHR. A tale of two Air France's. In the air comfortable and service good. The return leg was a true shambles. We received a text mid afternoon in Paris saying our flight was cancelled, please go to the web site for more details. Hurrying back to the hotel we did and there was no information there. We called and sat on a premium rate number listening to sub premium music, but no humans. Eventually we called family in the UK who actually managed to rearrange flights for us - Air France London was talking to people. When we got to the airport the service included long waits at wrong queues, dismissive staff, little facilities to use, and a feeling that making passengers stand in the wrong queue for hours was a national sport. A pity the ground crew let down the air crew so badly.

Air France customer review :  9 March 2010 by Liam Moulton   (China)

HKG-CDG-NCL Boeing 777-200 with a sensible nine-abreast seating configuration. Boarding at HKG with no problems and the flight was half-full, so had a whole middle row of seats to myself. The advantages stop there. The cabin crew were quite rude and obnoxious. About 3 hours into the flight I approached one of the male flight attendants and I asked him for a beer. His response was "we don't serve alcoholic drinks now" so I asked him why not and he rudely replied "we just don't!". A few minutes later I went to the rear galley and asked a female flight attendant for a beer and she gave it to me without hesitation. Air France advertises a complimentary bar with both alcoholic and non-alcoholic drinks, so this kind of attitude from staff is unacceptable. Although the entertainment system was AVOD, the selection of movies was limited compared to Emirates or Qatar Airways. The food was mediocre at best. Charles de Gaulle Airport must be one of the worst as well. Although it is modern, food and drinks at least double the price of what you pay at say Heathrow, Schiphol or Newcastle. It lacks basic facilities like an Airside ATM. The second flight ran without problems, though it was run by Brit Air, one of Air France's subsidiaries and I slept for most of the flight so could not comment. Unless it is much cheaper, I will do my best to avoid Air France.

Air France customer review :  5 March 2010 by N Hetschel   (Germany)

Air France has the lowest service standard I have ever encountered. My flight arrived in Paris late, due to inclement weather (after sitting for 4.5 hours on the runway after a 9 hour flight). Air France staff in Paris were useless and completely unprepared for a crisis of any sort, much less having the airport shut down for several hours. I waited in a line for over an hour to have my connecting flight rescheduled, only to be told very rudely that I should go wait in another line. The wait for the second line was 2.5 hours and it took the woman 25 minutes to reschedule my flight, while people behind me became increasingly impatient. As I waited, I observed many situations where other customers were mistreated by the staff and unhappy about their situation. I was lied to by the staff, who assured me over and over that my checked bag was on the plane. When I finally arrived at my destination very late in the night, my bag was not there. Over half of the people on the flight had missing bags. Then I had to wait in another line for over an hour to file a claim on the missing bag. It has been four days now, and my bag still has not arrived. I will never fly Air France again, even if they offer the lowest price, because it is not worth the ordeal.

Air France customer review :  3 March 2010 by D Menefee   (USA)

TGX-CDG-ATL. AF changed my transatlantic seat without notification and placed me in a middle seat when I had booked an aisle through Delta, the issuing airline. Was told I had not checked in on time (nonsense) and then I was on the no-fly passenger list from TSA. More nonsense since they let me board the plane. I only wish I had heeded the advice here and changed my travel plans. I will not be on AF again and have complained to Delta who is speaking with AF (or so they say). This is how they treat a gold medallion flyer on Sky Team. Elite status is worth nothing to them.

Air France customer review :  1 March 2010 by D Wilson   (Netherlands)

Why is Air France website so impossible to use? Checking in via the website is hardly ever effective especially when the flight is in co-operation with KLM or Alitalia - the different sites and systems just do not communicate.Is this ever going to be sorted out? You try buying a ticket online, or at Schiphol, and then try checking in online from Turin back to Amsterdam - impossible!

Air France customer review :  1 March 2010 by F Joseph   (UK)

HAV-CDG-LHR Economy. Flight canceled due to adverse weather in Paris. Apparently incoming flight from Paris never took off. Air France ground staff in Havana are useless in helping passengers with re-booking and brazenly give incorrect information so as to get rid of passengers. I persisted and waited 8 hours at the airport before being re-booked onto another airline late the following day via Amsterdam. Not offered any meals or water while at the airport, rude service and worst of all I find out from Air France in London that I could have been booked onto a later flight the same day my flight was canceled if only the staff on the ground were willing to do their jobs properly. I have since found out that canceling flights is a frequent situation on Air France and any excuse to cancel is taken advantage of. They have a unstated policy of giving as little information as possible to passengers as to what options are available to them so as to minimize any compensation or costs to the airline for accommodation and meals. In a nutshell, in my opinion avoid this airline!

Air France customer review :  1 March 2010 by D Harford-McAllister   (Canada)

I wish to thank the crew of AF 356 Paris to Toronto on Feb 19th. I am a visually impaired older person travelling alone. I received superb service and aid with such things as filling out forms and moving around the cabin. The ground staff is also to be commended for the thoughtful and efficient way they got me to my bus home, From landing to getting on that bus was only an hour.

Air France customer review :  18 February 2010 by Piotr Wodkiewicz   (Poland)

WAW-CDG-WAW. The service and the flights were enjoyable. On route to CDG, they ran out of wine, which I thought it was shocking. Seats comfortable, clean, modern airplanes.

Air France customer review :  18 February 2010 by A Scheel   (Germany)

FRA-CDG-JFK in economy. As FRA airport was a bit chaotic due to snow AF was very flexible and let me take an earlier flight, so the connection in CDG would be possible. FRA-CDG just a short hop with a croissant and hot chocolate. Changing terminals in CDG took quite a bit of time. CDG-JFK in new A380 aircraft. Boarding somewhat chaotic as the gate area was not spacious for that many people. Second security check done manually. Service onboard good, IFE perfect. Aircraft quiet, seats very comfy. Leaving the aircraft in JFK took a long time, as only one exit could be used.

Air France customer review :  16 February 2010 by F Cheung   (Germany)

Got call in the afternoon at 16.00 that our flight was cancelled due to bad weather in Frankfurt. The only chance to get our connection flight to Singapore in the night was to take the earlier one at around 19.00 pm. So we had roughly 2 hours time for final packing and transfer to the airport. Lucky that we just live 90 km from Frankfurt. The end was flight took off even later than our regularly booked one. So we just had 35 minutes in Paris to switch to the other terminal to get to our flight to Singapore. They cancelled our prior seat reservation - why, I do not know. We had to argue very hard with the staff to get them back. Service on board was kind of poor. Seats were uncomfortable, food less enjoyable. The same story on the way back to Germany. Plane not clean, staff not very helpful. Our last time with Air France.