Air France Passenger Reviews and Air France Customer Trip Reports

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ORD-CDG on May 11, 2013. Aircraft an A330. Departed an hour late due to late arrival of the airplane. They did a quick 30 minute turnaround which left them no time to clean the aircraft prior to the 9 hour flight. My seat was filthy. Pillow on the seat was dirty from the previous occupant. It had food caked on it. My entertainment screen had something sticky wiped on it which made touch screen use not an option for me. The system itself was old and outdated and hard to see the images on the worn out screen. Aside from the dirt, the flight was uneventful. Return trip from CDG to Detroit on a very old A340-300. Economy seat. Again with the not very clean interior. It could have used a good deep cleaning. Dirty armrests and tray tables, entertainment screens that have never been wiped clean, etc. My entertainment screen on this flight had a permanent black line across the image which made it hard to watch anything. Flight attendants served a quick meal, disappeared for 6-7 hours then returned to serve a snack before landing. They only made one pass through to pick up trash after the first meal so most passengers were left holding their trash the entire flight. A far cry from Lufthansa.

LAD-CDG-ABZ, AF929 and AF1272 on 21-22nd May. I fly AF often on business, and would take another airline if I could. I am always disappointed with the level of customer care and service, but after today's flight I am utterly appalled. Rude, dismissive, laughing about my obvious distress with other customers, throwing stuff at me. The website is unworkable for anything other than buying flights. Still no luggage after 4 weeks.

MAN-CDG-SIN. MAN-CDG flight was a short 1 hour flight. A snack and can of drink given. Connection between flights was confusing as needed to travel between satellite buildings even though its the same terminal. I had to rush to the next boarding gate as connecting time was 1 hour. CDG-SIN sector, used B777-300ER. Plane seemed old and worn out. Entertainment system was not bad, limited movies. There was only one hot meal and light breakfast served which was disappointing. Ended up hungry after the flight. Was hoping to have 2 hot meals as other carriers have 2 meals. Seat was good and comfortable. Hardly see the cabin crew after meals served. Cabin crew were wonderful and cheerful though. Return flight SIN-CDG, used A380, was on the top deck. The overhead compartment had limited storage but was abe to keep hand carry in the storage bins by window. There was no difference in cabin in comparison with B777-300ER. Ran out of meal that I wanted. Entertainment was not bad as well. Had small platter of cheese and ham for breakfast with some side dishes. CDG-MAN flight was fine. Overall, Air France was lagging behind other competitors in this sector. I would avoid Air France in the future.

Paris CDG - London Heathrow on May 9th, 2013. Very satisfied, no particular problems. Staff is nice and efficient, the aircraft is new and there is plenty of legroom. Would recommend.

Staff at the gate were extremely rude, I had an extra carryon bag which the lady checking me in said was okay, but once I got to the gate they said I had to check it as luggage and they made me pay an extra $285 (on an already $2000 flight, and I'm a SkyPriority Gold Member which apparently meant nothing). Obviously customer service is not a priority at Air France. Aside from that, all of the planes I've taken on Air France are old with small seats and ancient TV's (on international flights). The only redeeming factor was that they served alcohol on the flight. I usually take Delta and thought that was bad, but after experiencing Air France, I would gladly pay extra to fly Delta.

I travelled to Japan by Air France. There was self-service during the flight. I asked flight attendant for a glass of water, waited 1 hour and finally went to the plane kitchen and took it. Other passengers also had to take tea/coffee/water from kitchen. We received a main meal at the beginning of the flight and then for next 6 (or more) hours of flight none of flight attendants appeared near passengers. I met them in the kitchen talking and laughing. All of them were speaking French all the time. It was very annoying. Both flights were delayed.

SIN-CDG and CDG-KUL this May. Both flights were on time. Boarding process in Singapore was smooth as the sky priority passengers were located in demarcated area near the the airbridge door. The lounge of Air France in Singapore was skyview lounge which was not special. Air France salon in Charles de Gaulle terminal 2E was spacious with good seats and good entertainment, but the food choice was very limited. The crew in both flights were friendly and attentive. The business class seats in both flights (Boeing 777-300ER and Boeing 777-200ER) were very poor, not spacious leg room and not fully flat bed. The screen of inflight entertainment was too small for a business class. The choice of film, song etc was too limited for me and they were all too French (subtitle etc). The meal is not special except for its appetizer.

A380 from CDG to SIN in Business Class. A great experience. Great Crew, outstanding food and wines. Also found many new improvements in CDG, easy transit and new lounge.

Over the last 18 years I have travelled many times to South Africa with numerous carriers in both economy and business class. I have just completed a trip on Air France, AF990, Paris CDG to Johannesburg and return on AF995. For the first time I travelled in the premium economy section. I have never in all the years been so uncomfortable on an aircraft. The seat recline is out of balance with the small amount of foot rest and I continually slid forward on the extremely hard seat and could barely walk after an awful sleepless night, I am an average size female! Cabin crew were wonderfully sympathetic and courteous but could only really sympathise.

Last flights with them in April and May 2013. All staff AF were accommodating and friendly especially at Lyon St Exupery Airport where staff went the extra mile to help us with our luggage problem.

CDG-PUJ-CDG in Premium Economy, booked with miles. First leg perfect: Flight on time, Premium Economy seats comfortable for a day flight, crew pleasant and thoughtful, tasty food, champagne and liquor proposed. Plenty of drinks and ice-creams available during the flight. Return flight was ok but could be better, mainly due to the boring 2 hours stopover in Santo Domingo. It is hard to sleep in Premium Economy seat. Food average (local caterer), but beverage still ok. IFE very satisfactory: plenty of movies available. Globally a good experience.

Flew MUC-CDG-FRA. Air France really gets it. Even in economy the offer free liquor, and a snack, even on an hour and a half flight. The staff on board are always wonderful.

I have flown Air France twice now. Once from Paris to Pointe Noire, Congo and once back. In my opinion not the best and not the worst airline. Seats are pretty uncomfortable. Small and too hard and flat. The AVOD system seems to be ok with quite a large choice of movies and TV programmes. Unfortunately most of it seems only to be available in France. Also some crews seem to forget that not every one speaks French. Positive point is the food which is usually of good quality and quantity. The wines are good and served in small bottles. They could however serve more than one round during meals. Water is served per glass so you need to walk or ring regularly to stay hydrated.

We booked with miles a return CDG-SXM in economy plus. In addition, we ordered for EUR 28 each an upgraded meal "Lanotre". On the positive side: economy plus gives you Sky Priority at CDG, allowing to skip most of the check-in, security and immigration queues at CDG (although being Flying Blue Silver status allows you the same). The cabin in economy plus on the A340 is new, intimate and the seat is indeed ample and pretty comfortable compared to normal economy. Although stated, no champagne aperitif. Soon after take-of, we were served the Lanotre meal, which was not bad, but the quantity was very small, and the wine was just a small plastic bottle. These upgraded meals are just a gimmick and really not worth the money. After meal, crew disappeared for nearly the rest of the flight. On the return flight, we had the standard economy meal (again, contrary to their marketing, economy plus has the same catering as standard economy), which were tasty and generous. Crew on the return flight better than inbound. Economy plus is not really worth the money, only the better seat makes a difference, all the rest is standard economy service. Air France is cutting a lot of corners when it comes to their hard product, while the soft product (crew) remains a hit or miss.

Flew Paris CDG fo Florence (Firenze). The flight is operated by one of AF' subsidiary, called Cityjet with now outdated Avro RJ85 (used to be known as BAE 146) jets. If you ever have to fly these you must know that the luggage rack is so ridiculously small that you can hardly put your coat in, so leave your hand luggage in the cart at the foot of the gangway, And that the 2+2 seating is designed for fashion models in terms of width, but midgets in term of leg room. A good thing they are only used on short-haul flights. Quite noisy too with the 4 very small jet engines. The crew delivered the usual AF soft drink and biscuits. On this kind of flights, I do agree with my company's policy of economy flights, because business seating was exactly the same.

Perpignan-Paris on a Hop! aircraft (CRJ 1000). The check-in machines at Perpignan did not work properly, but check-in at the counter was smooth. The boarding process was rather more chaotic, however. Once onboard the flight was very pleasant. A drink, packet of crisps and boiled sweet were served.

Business class IAH-CDG. Seats were relatively comfortable but showing considerable signs of ageing. Flight attendants very cold, especially compared to other business class transatlantic experiences. Return CDG-IAH on is where the trouble was. We booked two Premium Economy seats for the return a month before the flight with confirmed seat assignment via Delta (redirect from phone number on Air France website) at the time of booking. Arrived at the airport 2.5 hours prior to departure to find out we did not have assigned seats and then arrived at the gate to be told that Premium Economy was oversold and we were being placed in Economy. To be clear, we did not purchase an "option" to have a comfortable 10 hour flight, we paid a considerable amount of money for the contracted service. The agent at the gate could do nothing to help us but said we would be refunded the difference in fares (with no explanation of how that difference will be calculated). We had intentionally elected for Premium Economy because of the bad reviews for Economy seats on this website and the economy seats lived up to all of the bad reviews. Hard, uncomfortable seats that had so little pitch between the rows that it was almost impossible to eat any food that was served made for an unpleasant 10 hour flight. Only redeeming factor was the entertainment system (which really isn't that impressive because Continental had the same system 10 years ago). After returning to the US the frustrations got worse. Every single contact number on the Air France website directs to Delta representatives who are completely unable to be of use.

CDG-ATL. I was traveling back to the US from Paris with my husband and 3-year old son on April 13th. I booked the flight several months back and even after repeated requests, Air France could not assign me and my son adjacent seats which was very inconvenient. Also, one crew member was very unfriendly, especially to my toddler son. I would not recommend Air France to families traveling with small children.

From BAR to CDG, then transit from CDG to HKG. Flights departed on time generally. Meal quality provided below average. On flight CDG to HKG seats were old and congested, the 3-seater arrangement will makes you a hard journey if you're not sitting on the aisle. On flight CDG to HKG, the announcement made by the captain and cabin crew were mostly unclear.

DUB-CDG-SIN-CDG-DUB. On both legs of the DUB-CDG flight our cabin baggage was taken from us and stowed in the hold due to lack of space in the overhead lockers - in fact there was plenty of space. Very cramped Avro despite 'business' class seats. New A380 on the way out was superb - smooth and comfortable although the seat recline was disappointing. Food good but plenty of diversion trying to get the entertainment screen to work. Return flight on the way back in a 777 was marred by two items - very noisy old aircraft and the flight through 6 hours of turbulence seemed unnecessarily uncomfortable. A re-route around the turbulence would have been preferable or at least some explanation if that wasn't possible. Perhaps there was an explanation but due to the noise of the aircraft I didn't hear one. Food OK. Cabin staff very good - ground/transfer desk staff in CDG unpleasant and not particularly helpful. Priority boarding and security a big plus.

BIO-CDG-YUL. Both flights on time, checking fine, boarding fast enough, snack served in the short flight, FA's quite friendly, AVOD a bit poor and a small screen, both A/C? well maintained and clean. No problems with the baggage. So overall can be considered a fine experience like the other times I have flown this airline.

MAD-CDG return. Outbound flight 30 min delay, return on time and early arrival. Both ways on line check in perfect. Boarding by rows. Seat comfort good. FA's very attentive. They still serve a snack both ways which is not usual these days. Drinks and a sandwich. Good product and good service, totally recommend.

March 22, MAN via CDG to BOG. Check-in operated by Flybe and total chaos, unfriendly and unhelpful. Didn't have details of my return flights so wouldn't accept my baggage despite already checking-in on-line until Air France issued a printed confirmation which took almost an hour to get. Flight to Bogota was on an A340, old, cold, poor IFE and possibly the worst food I have ever had on a flight. Just as well the alcohol was free and plentiful although I had to go and get refills as the cabin crew simply switched off the light when called and never asked why it had been turned on. Not looking forward to my return flight.

CDG-IAD-CDG. Out in Premium Economy, 777, priority boarding, good seats if a little firm, excellent service and hugely enjoyed the Traditional French Cuisine meal, which at €18 came with a much better wine than that served as part of the standard economy/Premium Economy meal. Sennheiser headphones and excellent selection of music and movies. Return, kindly upgraded to Business Class, upper deck A380. Excellent seats, comfortable for sleeping, which I did after the express meal option - starter, cheese and dessert. Very good wine selection, helpful and charming staff. Smooth landing finished a very good experience.

Recently flew with this airline whilst in France from Paris to Nice and to say that I was unimpressed by the lack of customer service is an understatement. Before even leaving the ground I had a problem with my check in and they issued my husband a duplicate ticket (which means that we only had 1 ticket between us and not two seats. I was passed from one person to the next (for about an hour) and then one tried to tell me (even though it was their error) that they were going to charge me 70 euros for another ticket as it was somehow my fault that my husband didn't have a seat. It was only after I spoke to the supervisor that I had my ticket replaced and even that was not happily. Their attitude toward customer really has a lot to be desired. They were very rude and I will not fly with them again.

Bristol - Paris - Nuremberg. I'm a frequent user of this route. Always great service, helpful staff and above all punctual. I don't enjoy flying, but the kindness of crew always put me at ease. Safety always seems to be paramount which is personally assuring.

March 22 from ZRH via CDG to BOG. First flight 30min delayed. It was an Air France Regional aircraft, staff not very friendly, and it was too cold in the aircraft, we told the crew, but nothing happened. After a really complicated transfer in Paris CDG, (horrible airport) the 2nd flight was 1hr delayed. A340-300 are old. The Inflight-entertainment system was from the last century. Food horrible, poor quality. The seats are extremely uncomfortable. Never again.

JNB-CDG-AMS, CDG-JNB. Service was great on flight from JNB to CDG (A380). On time, friendly crew except for one stewardess, great meals and entertainment. On the flight from CDG-AMS (A320) the interior of the plane was very old , but I guess it's because it's was the retro model but the crew were very friendly. On the flight back, CDG-JNB (A380), we were again on time, friendly crew, great entertainment with the latest movies but the food wasn't as good as the outbound flight, the breakfast was okay. Would fly AF again.

SIN-CDG-CPH. Check-in fine, but performed by Singapore staff. Boarding chaotic despite trying to be organized. Seat was the worst I have experienced and I am fairly experienced traveller. Incredibly narrow and extremely uncomfortable. Seat cushion non existent and not very deep. Despite having emergency exit seat comfort was still the worst possible. Having dinner and breakfast was next to impossible due to lack of space. Food bad. Service - that is in between meals - was scarce, but almost all calls were responded to. Landing in CDG complicated by snow. Had to wait on tarmac due to the jetway being frozen during the night. AF lost my baggage, but it returned a few days later. All in all a horrible trip with AF and despite a cheap prize will be avoided at all costs in the future. Strangely the trip from CDG to CPH was far better and with greatly seat comfort although lacking reline, but still behind BA and others. Never again.

Flew out to Rome 15th March 2013 from Manchester with a connection in Paris. I was on crutches so could get around a bit without assistance. The morning flight refreshments were a dry croissant and one cup of either tea/coffee, juice or water. Would have been better if we could have bought drinks and food! Staff were miserable and untidy. When we arrived in Paris we waited until everyone left the plane and struggled with bags, crutches etc. At no point did any of the staff assist. Next flight to Rome similar refreshments, miserable staff and no help again on or off the plane. Return on 17th March, none of the staff assisted me, I eventually asked for help getting on the flight and was met with a negative response, told to stand back while she proceeded to check other passports. The snack and drink again was inadequate for a 2 hours flight. Connecting flight from Paris to Manchester departed at 20.55 and were meant to land in Paris at 20.10 so didn't leave us a lot of time to get across the airport. It has left a very bitter taste and spoilt my whole weekend away.

CDG-MRU, 13 March. After being delayed 36 hours due to 7 cm of snow in Paris we boarded. I thought only Emirates used the 3x4x3 seating configuration in economy but sadly I was wrong. These seats are far too narrow for 4 normal human beings to sit next to each other. The depth of seat is best described as a ledge. Spent a most uncomfortable 11 hours of my life. Never again. Food OK, crew pleasant and helpful.

I have just returned from a business meeting in Vienna from Manchester via Paris CDG. Every flight left late and connections were missed in both directions arriving in Vienna five hours late and an unwanted overnight stay in a Paris hotel on the way back. The flight back to Manchester was the first of the day and even that left over 30 minutes late. I was not impressed with the instant coffee and a cold croissant for an afternoon meal. While snow in France might be acceptable for a delay for the outward journey no explanation was given for the even longer delay on the way back.

Flew 19/2/2013 from CDG-PPT on 777-200 in business class and back to CDG 10/3/2013. The seats are not really flat and not ergonomic! The seats are 2x3x2. This is not a business class it is a premium. 1 restroom for 30 passengers, the other 2 restrooms are shared with premium economy class. I think that the seats are made for economic reasons and not for the comfort of the consumer.

HAM-CDG-HAM. Online Check-In was easy and the flight from Hamburg to Paris was okay. The flight had only minor delays due to de-icing. Cabin service was without highlights, a snack and some drinks were distributed in a hurry. The flight back was delayed due to snow. It took quite some time until someone gave us some information but in the end we even got a voucher for something to drink. After we were finally able to board the aircraft, the departure was delayed again due to unknown reasons and after a long taxi to the runway and the mandatory de-icing we took off for a bumpy flight back to Hamburg. I have had nicer flight experiences for less money, even in this weather.

CDG - HKG on a very old B777-300. Was upgraded for free to a seat plus L44 (window seat) took a chance as a seat plus I could have opted for my original seat. Seat plus is a joke and sitting behind the engines can be disturbing. Furthermore the personal screen is really small and the seat is too hard. Service is ok - flight left around 23h30 but snacks between meals extremely poor choice and poor quality.

On 25 Feb we flew from SIN-CDG on an A380. This was our third flight in an A380, and we think that on this occasion the Business Class seats were much better than those which we experienced when flying CDG-JNB and return in Nov 11. While these latest seats are not entirely flat, the footrest extends to join the cubbyhole in the seat in front which takes one's feet, so provided a comfortable bed in which I got 8 hours' sleep. Most surprisingly, for AF, the first bottle of Bordeaux was off, as was the second. Later the crew told me that they had found three bad bottles aboard.

JFK to BHX via Paris – I have to say compared to Delta who I flew to JFK with, Air France (AF009) were a breath of fresh air. The 777 I flew in may not have been as spacious as the A380 I flew back from Johannesburg on last year, but the service was top class. The staff were fantastic, the food was tasty and the seats were surprisingly comfy. Its not often I can sleep on a plane, but I managed to sleep 5 out of the 6.5 hour trip. The Paris to Birmingham leg was fine but I don't expect much on a 50 minute up and down leg of the journey.

CDG-GIG on a 747-400, Feb 6th 2013, seat 21J in a 3-4-3 configuration. Flight was packed to 100% of its capacity. The seat is definitely not suited for passengers with longer legs as the distance between seats (at leg level) is hardly 21cm/8.26 inches. When seat is put in 'reclined position' the sitting part is moved forward, reducing even more this distance. Hardly able to sleep during the 11 hours flight. Flight back GIG-CDG on an Airbus 330-300 and same class provided 5cm more legroom (26cm). Funnily the connecting flight from CDG to AMS (737-800) provided even 10cm more legroom (31cm) which is a luxury for a 50 mins flight. Maybe that was because it was a KLM operated flight. I might go for the premium economy seats at €70 extra. Rest of the service on all 4 flights was ok.

Flew from Bristol to CDG, then on to Buenos Aires. When checking in at Bristol was told flight was over booked and we should have pre-booked our seats online before, which was pretty frustrating as we were flying to BA to get a cruise, they put us on stand by and luckily we got a seat. Will in future check before going to airport. The seats on the 777-300ER are quite small and it was difficult to get to sleep, The staff were nice and the food was good, IFE was good as well.

HKG-CDG-AMS, Premium Economy with an award ticket. Return trip upgraded to Business Class for the CDG- HKG leg. The difference in seat comfort between Standard Economy and Premium Economy is considerable and makes the trip much more relaxing. Food is poor though and I barely touched my supper. With Premium Economy I should have (paid) lounge access but in HKG they do not have payment facilities and for the flights to and from AMS I was denied lounge access altogether because for these legs I had Standard Economy tickets despite booking Premium Economy for the whole flight. Short note on Business Class: nice as a free upgrade but otherwise I wouldn't bother with Business on Air France, other airlines offer better options.

MEX-CDG, Flight AF439, Boeing 747-400, seat 53B, February 18, 2013. We boarded 20 minutes late due to late loading of the catering. Flight less than half full, so no passenger next to me. This aircraft was configured slightly differently than the one I was on my flight to Mexico. No side storage space but the same access to 3 windows which gives you a nice sensation of space. Food was of lesser quality than on the CDG- MEX flight. Staff was very friendly and attentive but not invasive. IFE was more modern than on my previous flight, the touch screen more responsive and the video quality better. Uneventful flight, arrival only 5 minutes late.

CDG-MIA on a 777-300. One week before departure we receive SMS and mail to inform flight is rescheduled 2 hours after normal time. When we get to CDG the staff at the bag drop counter apologize for the delay. Given a voucher for a free lunch at any shop in new terminal 2E. Flight departs on time. The 777 seat is more comfortable than believed. Individual entertainment is superb - big screen with great selection. Food is great, before main meal an aperitif is offered . Before landing, a light meal is offered and between these meals, beverages, ice cream and biscuits are available in the galley. FA friendly. Great value.

MAN-CDG-JNB and vv. First ride on A380, not very impressed. Dull, 2-tone beige seats, unfathomable in-flight AVOD system with many features not working. No maps on return flight because of AVOD power failure during take-off. Food reasonable but not worth a premium fare. Interchange at CDG (T2E) has improved since I last used it. MAN-CDG flights excellent, T3 at MAN better than the T2 AF used to use. Comical seating in JNB lounge, showing the worst of French design - all style and no comfort. A380 took 40 minutes to de-ice on outbound leg at CDG. Would have been a bore except we could watch it live on the tail-mounted camera! Very mixed review. We prefer to use KLM.

Flight AF438, CDG-MEX, B747-400, seat 53K, Feb. 8, 2013. Check in was efficient and fast with a single line system. I arrived at the gate as the plane was already boarding, but despite long queue I was at my seat very quickly. 53K is in the narrower part of the aircraft at the rear so there are only 2 seats instead of 3 on the windows side. The IFE box was under the seat in front of me but to my surprise I was not too bothered by it. The seat is away from the cabin wall and this gives you actually several windows and a sensation of space. The B747's windows being wide and close together, it's almost a panoramic view. You get your own storage space between the seat and the wall which can also serve as a table. Although it will be shared with the person behind you. Getting things in and out of it means removing anything sitting on top. The IFE was OK. The selection of programs was fair. However to select anything on the screen you had to press hard which makes you shake the seat in front of you. I had to endure that from the lady behind me. Food and drink service was very good for Economy. Staff was attentive, friendly and not invasive.

MAN-CDG-HAV return. Whilst planes could be refurbished the food and service was excellent in a very quiet cordoned off area with no disturbance. Premium Economy offers all the advantages of business class at half the price.

IST-CDG-NRT in business. Business class within Europe is a joke on Air France in terms of seats, but they really do wonderful meals and provide great personal service. The business class cabin on the 777-300 on the return to NRT was dated. The food up to expectations, as was the entertainment. The service is not overly friendly, but the FA's are multilingual, very efficient, and plentiful. The only real complaint would be the seats themselves. This aircraft seemed a bit old and scratched, the monitor wasn't clear nor large in size, and the seats are not flat. That slant position is just dreadful for trying to sleep on a 12+ hour flight. Toilets always clean.

NRT-CDG-IST. A380 from Narita provided a comfortable and spacious premium economy cabin, but oddly they have a few rows of economy behind us near the toilets which looked pretty awful. Plenty of overhead space and seats as described on their website. Meals were adequate, service pleasant, but not chatty, and entertainment had plenty of really recent films. Disappointed as I requested a special vegetarian meal which kept me from being upgraded. My friend who also booked premium economy was upgraded despite the fact that I am gold and he is silver status with Delta, a Skyteam partner.

WAW-CDG-JFK return. All planes were ok (A320, B777-300/200 and A319) and seats were comfortable. Personal IFE on 777 aircraft. Only one flight was delayed an hour but arrived with delay of only 30 minutes. Great staff. On of the best I have flown with. They were very friendly and helpful. Always smiled. On European flights a muffin and small cookies were served and tasty full meals on transatlantic flights. Transfer at CDG easy and fast. Definitely will chose them again.

For this flight with Air France, I can use the SABENA's acronym: Such A Bad Experience Never Again. Everything during this flight was awful. First, the plane an old A330 with ashtray in the seats. Second, the staff, not smiling, unprofessional, unpleasant. Never again.

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