AIR FRANCE   Passenger Reviews and Passenger Trip Reports

AIR FRANCE customer review :  21 November 2009 by Geoffrey Evans   (Sweden)

STO-CDG-St Martin return Business class. Firstly on arriving at CDG on a flight fro Stockholm there was a bus ride from the plane to the terminal, then another bus ride from terminal F to terminal C, and because this took so long, it was only by jumping the queue and running like a lunatic that I made the flight at all. Flights good, food average and crew good. Upon landing at CDG on the return journey we were directed to get a bus from terminal 2C to 2F. When the bus arrived, the bus driver and the ground staff that were at the gate got into a big argument about the bus route, and time it would take, and if we should get on the bus or take the next bus which the driver insisted would be quicker. The ground staff were rude and insistent that we got on his bus. It then took us 20 minutes to reach terminal 2F which resulted in one couple missing their flight, another having to run to try and make the last call for the flight to Geneva, I had enough time for my flight so it was not a problem for me this time. In general the infra structure at CDG is a nightmare, and it seems that you have to spend more time on bus's circling the airport than anything else. The AF staff unhelpful and very often rude. As far as its possible I avoid CDG as much as possible, and this even stretch's to using Ryanair (which I normally avoid like the plague) from STO to Paris instead of AF. If AF want to keep their customers, they need to train their ground staff in customer care skills, install customer care quality control, and if the staff are not up to the job then sack the lot of them, otherwise they will not have any customers left, and its the customers that pay their wages.

AIR FRANCE customer review :  10 November 2009 by Soren Pedersen   (Germany)

I flew Air France from Hamburg - Bristol via Paris CDG. Hamburg - Paris flight was on time and arrived at 0845. This left me 70 minutes to connect to the Air France flight to Bristol departing at 0955. Due to the alarmingly poor infrastructure and service level throughout the Paris CDG airport I missed the connecting flight and received little and reluctant service and sympathy from the ground staff once I arrived at the gate to find it closed at 9:45. I have made a commitment to myself - Air France never again.

AIR FRANCE customer review :  9 November 2009 by Richard Barr   (Israel)

TLV-CDG-JNB. The process from check-in to arrival at destination was smooth. Service was fine, food and drink decent though I might expect better for a French airline. My one complaint has to do with the lie flat seat which is at a slant. Airlines need to learn that flat needs to be at 180 degrees, not a children's slide angle of 140, 150 or 160 degrees.

AIR FRANCE customer review :  8 November 2009 by Tomek Grodecki   (Poland)

WAW-CDG-JFK, IAD-CDG-WAW. A319 Legroom OK, food unacceptable. CDG-JFK B777-300 was very nice for us - upgraded to the Business Class. Seats very comfortable, food good, large LCD screens with very good selection of movies. FAs very nice. Return flight from Washington on time (this time in Economy 777-200), plane was old and dirty, seats OK. My LCD Screen out of order.

AIR FRANCE customer review :  2 November 2009 by J Kemp   (France)

JFK-CDG. Cancelled after a late boarding and two hours in an overheated 747 which clearly has seen better days. Offloaded at 2am to be met by the two remaining members of staff, dressed in costumes as it was Halloween. The ground staff were clueless. Baggage delivered and passengers were told to get on buses to the "hotel", which was a filthy Ramada where it took an hour to get a room. Still no word from Air France. Found out by calling the airline that the flight should leave the next day at 5:30 pm. For the 300+ passengers booked on this flight it means an entire day disrupted with repercussions into the week. For Air France it's just another day where customer service comes last.

AIR FRANCE customer review :  29 October 2009 by Steffen Frey   (Germany)

CDG-MEX return, outbound B747-400, inbound B777-200ER. Onboard service was nice, FAs professional and helpful, seat pitch ok. The catering was superb, tasty and creative meals both ways. I enjoyed their self-service points between the meal services as they're a good reason to get out of your seat once in a while. The inflight entertainment offers enough for the duration of the flight, although the individual screens are rather small.

AIR FRANCE customer review :  28 October 2009 by John Ritchie   (Australia)

JFK to CDG. It was the worst flying experience of my life. Boeing 777 seat arrangement was so squeezed I could barely move let alone sleep on the six and a half hour overnight flight. As soon as I could I got up and spent most of the flight standing near the toilets. Granted, I am a tall guy at 6 foot 4 inches. French flight attendants found it a little hard to understand that not all of us onboard could speak French and one French female attendant got quote irate with me when she was talking to me from behind in French and I didn't do what she wanted me to do (move my seat forward). I had no idea she was talking to me, let alone understood what she was saying so when she tapped me on the shoulder and I turned around she made a rude face at me, as if to say "are you retarded or something?". One thing I will say, the crew kept the bathroom spotless. And that is about the only thing Qantas could learn from Air France. I will never fly them again purely for the sardine seating arrangement.

AIR FRANCE customer review :  28 October 2009 by Rainer Wilking   (Germany)

DUS-CDG-JFK and back with 2 adults and 2 teenagers in economy class. First leg in new Embraer190, nice FA but no language other than French. Nearly missed our connection : 90 minutes is clearly under the CDG minimum. CDG-JFK new 777-300 with excellent FAs, good IFE on individual screens. JFK-CDG on older but good 777 started 2 hours late, landed 1 hour late: connection missed. Even on-time nearly impossible to catch, they had sold me a flight-plan with just 1 hour connection time. AF should finally stop selling these impractical schedules, it would save them many hassles - we had to wait 9 hours (for a trip that takes about 4 hours by car). Denied any help for ground transport or rebooking with other airline, gave us a voucher for a coffee and a sandwich. Food on all legs decent, beverages above standard.

AIR FRANCE customer review :  24 October 2009 by P Vogel   (USA)

LAX-CDG-PRG return Business class Boeing 777. Crew friendly, efficient, and discreet in their presence, but ready to assist. Cabin clean, angled seats are quite comfortable if you do not go all the way flat - where the angle is too severe and you slide down. Nice Clarins amenities, AVOD with huge selection of movies. Cuisine and wine selection especially good. On the short haul flight, there was no catering due to a strike (it is France) - the pilot came out and apologized to each business class passenger.

AIR FRANCE customer review :  23 October 2009 by Peter Giudes   (Australia)

CDG-IST Economy, A320. This was an awards flight (NWA World Perks) and was allocated last row in the plane. While this may just be random allocation it seems an unfortunate coincidence. Should award flights be a way of saying thank for your being a loyal customer? Every seat on the plane was full. Great indicators in CDG terminal 2F showed what meal service was to be provided on flights, weather at destination, time zone difference and flight arrival and departure information. Cold meal served on this 3 hr 20 min flight, but it was delicious. Good experience.

AIR FRANCE customer review :  22 October 2009 by Davide Greco   (Italy)

LIN-CDG-LIN. Tickets purchased on Alitalia website but both flights operated by AF. Nothing to complain about during this trip, I had two pleasant and uneventful flights onboard clean planes (A321 and A320) with very polite and nice FA. Both legs on time and acceptabke seat pitch.

AIR FRANCE customer review :  22 October 2009 by S Smith   (UK)

LCY to ANR. Unable to check in online or at kiosk so forced to join a long queue. My original booking with VLM had been changed to Air France/Cityjet and in the process an eticket had become a 'voucher required' transaction. I was sent to the ticket desk to sort this out. Ticket agent blanked me, took a phone call then started talking in French (yes we were in London). These people are buffoons but sadly it's the only flight to Antwerp.

AIR FRANCE customer review :  22 October 2009 by Nick Biskinis   (UK)

LHR-CDG and return. After mostly flying EasyJet or BA on this route, Air France offered some good value fares, being only marginally pricier than EasyJet, cheaper than BA and with the advantage of LHR rather than getting the bus to Luton. Outbound on a vintage A320 - in fact the oldest A320 having flown first in 1988. Crew managed on a 45 minute flight to do two rounds of the trolley with croissants on offer instead of the rather tastless biscuits. Return a new A320, very fast 35 minute flight and no stacking over London. Crew cheerful, though no croissants this time.

AIR FRANCE customer review :  16 October 2009 by R Pym   (UK)

MAN-CDG-IAH economy. MAN-CDG was on time,a 90 min layover before getting on the 777 to IAH. AVOD was good, although needed rebooting 3 times. Food was above average and the staff very professional and helpful - above all were cheerful and looked like they were enjoying their job.

AIR FRANCE customer review :  13 October 2009 by Paul Gatto   (Canada)

Paris - Seattle in business class. Flight attendants professional with charm and style. Seat comfortable in sitting position but I avoided the sleeping position as it becomes a ski slope. AVOD system had a number of good selections. The meal service was excellent. Very good espresso coffee is available from the galley. A small self service bar for beverages is available through the flight. However, if you wish for a snack there is not too much available but flight attendant gladly found some desserts. Before arrival a second meal was served. The wine list was remarkable as one would expect from Air France.

AIR FRANCE customer review :  6 October 2009 by A Maddison   (UK)

Newcastle to Paris on small plane, snack and drink, nice cabin crew. Connecting flight Paris to Lax on time so no problems. Very long flight but had plenty to eat, kids didn't like their food but quite fussy. Snacks in between meals were help yourself to sandwiches, ice cream etc. Didn't see much of crew but there if needed. Flight home the same and no problems.