AIR FRANCE review :  29 June 2009 : by R Gray   (USA)

Newark to Paris is sold with one-hour connection to Air France flight frm Paris to Naples. It is impossible to make this connection given the way Air France operates on the ground at Paris CDG airport. After spending fifteen minutes driving around the airport (and passing the Terminal/gate we needed), we spent another fifteen minutes de-planing down a ladder to the tarmac and boarding buses. The buses then spent fifteen minutes driving among the terminals, passing the departure terminal we needed (2F) to drop us of at 2E. We then had to walk from 2E to 2F, go through passport verification and then through security inspections. We were two minutes late but Air France, who knew we were arriving for the connecting flight, had filled our seats with standbys and refused to let us board. Twelve people missed that flight and dozens more missed other connections; the line at the Air France service counter was about 1.5 hours long with folks trying to book new connections.

AIR FRANCE review :  29 June 2009 : by Kevin Apland   (USA)

My wife and I flew back to Washington D.C. on Air France. We had to fly from London Heathrow to Paris CDG for our connecting flight to Dulles. We had only 1 hour between flights. When we checked in at Heathrow they put us in the last row of the plane, meaning when we arrived in Paris we would be the last ones off the plane. The flight was delayed out of Heathrow by at least 25 minutes. So now in addition to being the last ones off the plane we also lost 25 minutes in delays. When we arrived in Paris we had to take a train to the departure terminal and then had to go through security again! There were huge lines to go through security and nobody was interested in the fact we had no time to catch our connecting flight. We finally made it through security and ran towards our gate which was of course the furthest from the security point. We got on the flight because everyone else was delayed as well. When we arrived at Dulles no baggage. When we went through customs with no baggage the agent remarked that we must have flown Air France. Since filing the missing baggage form I have tried to call numerous times and get put on hold with no one ever answering. I will never ever fly Air France again.

AIR FRANCE review :  27 June 2009 : by D Vanden Abeele   (Belgium)

CDG-SIN in B777-300. Rapid check-in and nice Air France lounge in terminal 2E. Flight attendants were attentive and customer-minded. IFE working perfectly and meals were excellent. Overall, very good experience

AIR FRANCE review :  26 June 2009 by B Holdstock   (Australia)

Singapore to Paris and onto Tel Aviv with Air France. I did enjoy the self-service area. The food was really good. The staff sort of dissapeared and were aloof. The seating was cramped, but I was lucky on all the trips to have space next to me. No delays, no lost luggage, no dramas. I don't however know if I would fly with them again. I only did as it was the cheapest ticket.

AIR FRANCE review :  25 June 2009 : by T Dunbar   (South Africa)

JNB-CDG-ORD return. The flights were on time, food and service was above average and the fare was reasonable compared to competitor airlines on that route.

AIR FRANCE review :  23 June 2009 : by Michael Shafer  (USA)

San Francisco to Paris (CDG) and return. Check-in was easy and efficient at SFO. The flight was on time, good choice of entertainment on AVOD system and dinner was good, but breakfast not so much since they had run out of adult meals and I had to take a kid's meal (though my traveling companion did get an adult meal). Inflight crew was kind and reset my AVOD system when it wasn't working right at first. However, our luggage was lost for a couple days, but Air France gave us toiletries and delivered our luggage promptly when they found it. Return was a mixed bag as well. No personal AVOD system; movies were shown on screens like the olden days which made the flight move at a glacial pace. Food was good for both meals and the crew, although they disappeared after take off and only reappeared for meals and landing, was nice and appeared to refill the self-service snack area frequently. Flight was an hour late getting into San Francisco, but at least our luggage made it this time. Overall, not a bad experience and I would consider flying them again, but would see what alternatives are out there.

AIR FRANCE review :  16 June 2009 : by Charles Kennedy  (UK)

LHR-CDG-DXB. A318 / A330-200. Short flight from LHR was fine, small snack and a Diet Coke. Connection at CDG somewhat stressful as it was unclear how to get to the gate for the onward leg. Airport staff unhelpful. Departed on time but taxied for fifty minutes due to "industrial action" - not elaborated on. More like a go-slow, work-to-rule, but by whom, it was unclear. An hour after leaving the gate, we suddenly powered up without warning and took off. IFE was completely unusable due to the headphones AF provide, which don't cover one's ears, in fact seem to exaggerate the aircraft / engine noise, and even at full volume, movie dialogue etc is inaudible. Socket is airline-specific so you can't just substitute your iPod buds. Was almost amused to see half the passengers holding their hands over their ears in a game (but, having tried myself, probably futile) effort to wrestle some use from the IFE system. Possibly due to the late hour, meal was unpleasant and miserly. Did not see crew for the remainder of the flight. Landed an hour late without apology. Given AF reputation with baggage handling, carried only hand-luggage, but they were every bit as annoying and uninterested in their passengers' welfare as the myth suggests. How this airline is a 4-Star airline I will never know.

AIR FRANCE review :  14 June 2009 : by S Paice  (UK)

Southampton to Orly return, operated by Airlinair for Air Frz1 FA on each flight coped very well. Very easy at both airports, although Orly seemed to be pretty much closed at 6pm!

AIR FRANCE review :  9 June 2009 : by T Tan  (Singapore)

Economy SIN-CDG-HEL return. Outbound flight on B777-300. Check-in and boarding was comfortable and efficient. AF sits in a 3-4-3 configuration, which made for cramped seating width-wise. Seat pitch seemed adequate at 32", but if you are sitting next to a large passenger, be prepared to be cramped width-wise. Food was good, and I liked the self-service bar with drinks and snacks throughout the flight. Inflight entertainment excellent - movies and music on demand, in multiple languages. Service was sometimes brisk, but not unfriendly. Return trip was slightly worse - APU failed on tarmac, leaving a hot cabin. To be fair, the captain explained twice and they did try to get a ground (but underpowered) APU. Crew looked hot and fed-up, and served water grumpily on ground. After taking off, flight was uneventful but crew on outbound were slightly less enthusiastic for passenger service. Flights on time for both outward and return journeys.

AIR FRANCE review :  9 June 2009 : by U Maitra  (India)

BLR-CDG-BLR round trip on a relatively old A330-200. Mixed experience. Boarding smooth at BLR. A late night meal was served which was okay. Breakfast before landing at CDG was good. For the return flight boarding at CDG was chaotic. I had requested a special meal which was served for lunch, but not for the cold dinner. The meals were rather small considering the long flying time. Did not get decaf coffee even after two requests. FA courteous but did not appear to be efficient. I had better experience on earlier occasions. Definitely not fit for a four star rating!

AIR FRANCE review :  6 June 2009 : by J Neeley  (USA)

Business from SFO to CDG. All staff were professional, efficient and friendly. Seats in Business comfortable, cabin is roomy but very little personal storage, in-flight entertainment system was not on-demand which surprised us somewhat. Dinner not very good, the flight attendant did change my original choice of entree (which was tough and bland) without hesitation. Breakfast, which I usually skip after an overnight flight was really good. On the return we flew from Milan to CDG in AF domestic business, these flights are a joke. European carriers just don't get domestic business class. CDG-LAX was in First. In CDG we were met deplaning our domestic flight by a very friendly, uniformed representative and taken via chauffered driven car to the Salon Premier, which was new and amazing. Great food, champagne. High end bathrooms, showers, library. Dedicated screeners and immigration staff - they have thought of everything! The club was quiet and beautiful with great subdued design. A driver took us directly to our plane 15 minutes before departure. We were the only two passengers in First, very nice. Seats are spacious, lots of storage. Carpets and fake wood veneers looked tired. Bathrooms nice enough. Flight attendant was gracious, purser was great. Better, updated entertainment system than the outbound flight with lots of choices. Lunch service was great, lots of attention to detail, high end ingredients. Dinner before landing is a little simpler but also good. White wine selection was a little odd, but the purser brought us a white being served in Business that we liked better. I read that AF gets criticized for their rudeness, but we found just the opposite. Everyone we encountered at AF couldn't have been friendlier or more accomodating. AF transatlantic First is far better than American Airline's First Class.

AIR FRANCE review :  3 June 2009 : by K Lisková  (Czech Republic)

Prague-Paris flight. Departure and arrival on time, but service below average even for economy class. The seats uncomfortable and rather shabby, just a packet of peanuts for snack and one soft drink. Disinterested stewardesses who disappeared as soon as possible, not speaking about their command of English. Upon arrival we waited some 30 - 45 minutes for the baggage. Not really a 4-star experience.

AIR FRANCE review :  1 June 2009 : by P Reimers  (UK)

The plane was full due to a cancellation of another flight, movie screen was broken, the attendants never asked whether passengers wanted a second serving of drinks (water, coffee, wine, etc. - none of it!), and the choice of meal that was presented in the menu and even asked by the attendant was not available. The ticket is worth more than 2000 British pounds, but when I sent in a complaint form, all they could say in an email was that since the choice of the meals in business class is complimentary, AF is not obliged to deliver what you want (why give out the menu?), and as a good will gesture, they gave me an MCO for 150 pounds. That is like taking off my next AF ticket and I am wondering what makes them think that I would want to fly with them again!

AIR FRANCE review :  29 May 2009 : by R Pierce  (Mexico)

Mexico City to Paris. This is not a comfortable flight with a Seat Pitch average of 31 inches. The point of this posting is to warn passengers of an Air France "Fumigation Policy" where the flight staff are required to fog their cabins with an insecticide immediately before take off. No passenger was warned that the cabin crew would be spraying an aerosol based insecticide in the cabin, no one was asked if they might have an allergic or medical reaction to the chemical nor was anyone offered an "Opt Out" opportunity that I would have certainly taken advantage of. Now I do understand that this is due to the Swine Flu problem but still, it is a human courtesy and quite possibly a medical necessity to at least warn the traveling public. I was also denied any information about the product used, they would not even show me the canister so that I could get the name. Instead I was told to speak with the "Ground Staff" which offered no information or help!

AIR FRANCE review :  29 May 2009 : by Jeremy Brown  (UK)

LHR to CDG boarded fairly promptly, a cold snack is served in Business Class, average comfort. I was escorted from the aircraft door to a Mercedes waiting at the steps to the gate. Transferred to F Class lounge for 4 hour wait until my First Class flight to Montreal. A very quiet and beautifully appointed lounge. Delicious choice of meal for lunch which was very tasty. The lounge was not as comfortable as it looked. Transfer back to the aircraft was by Mercedes. I was the only passenger in a 4 seater F Class section. Food mediocre. Bed comfortable and managed a good 5 hours sleep. Cabin was rather warm. I was informed that Air France offers only 25 flights per day with F Class - in my opinion, this is not a viable / profitable operation.

AIR FRANCE review :  27 May 2009 : by J Magda  (Poland)

TXL-CDG-CCS return. I wouldn't recommend this airline. The only positive thing is the food, which was quite tasty. The flight was cancelled, I was notified by SMS just a couple of hours before the scheduled flight. They didn't provide any other suitable flight, I had to look for one on my own. They were rude, unattending and made an impression as if I was disturbing them. The flights were delayed with no one able to inform us on real reasons of the delay. They just didn't feel responsible for what happened to us. Instead of a trip of our lives, we had some really bad experiences.

AIR FRANCE review :  20 May 2009 : by D Chau  (Hong Kong)

HKG-CDG and CDG-HKG. I was surprised by exceptional service of my flight from CDG to HKG. Greeted by my name, good attention given to details. Flight the attendants managed to speak to me in English - I am a Chinese-origin French (but replying to them in French each time). They must be a little bit more concerned by competition as having a big hub (specially not very users friendly) seems not enough.

AIR FRANCE review :  13 May 2009 : by Ian Williams  (Switzerland)

Geneva to Jo'burg (via Paris CDG) return economy. Extremely good experience. Efficient and speedy check ins, good onboard drinks and meal service. Great flight attendants and good entertainment on seat back screens. Outbound on 777-200 and return on 777-300. Both flights quite full but comfy enough for the price paid (fifth of the price of business). Arrived in Jo'burg to find bags waiting on belt after immigration. Only a short wait for bags in Geneva upon return. I found it to be a very good and competitively priced experience.

AIR FRANCE review :  11 May 2009 : by S Jones  (USA)

EWR-CDG Economy class. Was very impressed with onboard service; flight attendants were attentive, polite, friendly. Each economy seat has pillow and blanket, and shortly after take-off FA's distributed eye-mask, earplugs and headphones, as well as a menu. Champagne offered as an apertif, and beer & wine with dinner. Food was good and FA's seemed to be around and available to help. AVOD was very good - enormous selection of movies and television. Seat cushion cushioning is almost non-existant, but legroom standard for economy.