Air France Passenger Reviews and Air France Customer Trip Reports   Air France   568 reviews an official 4-Star Airline   Add your Air France Review   Air France detailed 4-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

PAGE 1 2 3 4 5 6 7 8 9 10

YOU CAN NOW VOTE  » HERE  FOR THE AIRLINE OF THE YEAR

Air France customer review :  28 July 2010 by Alan Wan   (UK)

LHR-CDG return A380 special flight. I booked this trip just a month before hand and got a bargain £79 fare, which was very good value. As you can imagine it took longer to board than the duration of the flight itself. All fine except when arriving at LHR, we sat on the taxiway for almost 10 minutes to cross the runaway to T4 then when we arrived at the gate there was another further wait of about 20 minutes for the air bridge to be put into position.

Air France customer review :  27 July 2010 by P Smith   (Canada)

YYZ-CDG-TLS-PUF-CDG-ARN in business class. Very attentive service and excellent food on Toronto-Paris leg. Only negatives aging A340 planes and lack of lie-flats. A good option to Paris. Domestic French and European legs were decent - on-time departures and good service. Flight attendants very efficient and professional.

Air France customer review :  27 July 2010 by P Santiago   (France)

IAD-CDG. First leg in economy premium which is fine for day flight but poor recline. Return in business, food outstanding, inflight service can vary from excellent to poor. Main drawback is the angled lie flat which does not provide expected comfort and lack of privacy. AF should really improve its business seats!

Air France customer review :  26 July 2010 by B Grouich   (France)

Very bad seating on 777-300ER flights in economy. The configuration is 3x4x3. The AF configuration is really awful, the cabin feels very cramped. Seated, my knees touched the front seat. IFE is not too bad, although the screen is small compared to Air Canada for example. Will never fly this plane again in such a configuration. CDG Airport is one if not the worst airport I've been to. Even terminal 2F is really messy when you have all the flights leaving at the same time - not enough toilets, seats, etc. Will avoid a connecting flight in this airport in the future.

Air France customer review :  25 July 2010 by O Freestone   (UK)

I am appalled at Air France customer service! I recently traveled to Pau from London City via Paris Orly to compete in the Etape du Tour cycling race on July 18th. I checked my bike box into London City on July 16th at least 2 hours before the flight. I was assured that the bike would be checked through to Pau and I explained that it was very important my bike arrived as I had a race on the Sunday. My bike did not arrive in Pau on Friday. I made several calls (and didn't receive any updates) on Friday and Saturday but my bike could not be found. As a result I had to spend Saturday trying to hire a bike, which I eventually managed to do. I also had to purchase toiletries and some bike kit. The most distressing part is that I had trained for the race for 8 months on my bike and had to ride the race on an unfamiliar machine not adapted to my frame and weight, which ruined the experience. Air France tried to charge me to take my bike box, which I hadn't even opened, back to London. After much debate and investigation (there was no charge on the way out) they said I wouldn't need to pay. To add insult to injury I have been trying all day to upload my complaint via their online forms, which are not working! I've spoken to customer services who said that it will be fixed "some time this afternoon". It's now 5.30pm and still not working. There is no e-mail address to contact customer services - you have to go via the online forms which don't work. So basically there is no way to submit my complaint!

Air France customer review :  22 July 2010 by M Hannah   (UK)

Birmingham-Paris-Bamako-Mali. Birmingham to Paris, typical feeder flight, no problems. Paris to Bamako completely full, flight delayed by 90 mins. Flight attendants nowhere to be seen and were not helping with baggage and getting people seated. No announcements in any language, no apology for delay. Seat pitch inadequate, IFE dire, screen much too small compared to other airlines. Food very average. During flight FA's did their best as very busy. Bamako airport best avoided, it took 90 mins for luggage to be unloaded. We were the only plane there and the aircraft was 130m away from the luggage carousel.

Air France customer review :  19 July 2010 by A Perl   (Canada)

A380 excursion flight CDG to LHR was a real mess on July 13. Five minutes after scheduled departure pilot came on the PA and told us that there was a technical issue that required more testing. 15 minutes later, he advised that there was a minor technical fault, and that Airbus would have to authorize departure of the flight. An hour later, he announced that Airbus had authorized our flight with the technical fault. His French announcement added that there was no safety concern for this flight, but he neglected to mention this in English. But there was still a need to wait for Airbus to sign off on the fault (by sending a fax on a Sunday morning from Tolouse to Roissy!). We pushed back 1hr 55mins after scheduled departure, just enough time to avoid the EU passenger charter from requiring compensation. After landing, in the queue to deplane a woman who was on the verge of panic asked a flight attendant for information on what to do about her baggage, which had been checked only to Heathrow and which would have to be reclaimed. FA made a joke at her expense - most unprofessional. In the chaos to get people off the plane, crew neglected to distribute commemorative certificates, which had been given out into CDG the prior week.

Air France customer review :  16 July 2010 by T Fox   (UK)

IST-CDG-GIG, EZE-CDG-MAN. Outbound flight was horrific to say the least. Istanbul to Paris was fine on A319, small meal served but no IFE. Flight 30 mins late but was told I would make connection to Rio. On arrival at CDG found out that flight to Rio had been cancelled. Airport was chaos. Had to queue for 2 hours to speak to a member of staff who told me they had run out of hotel rooms. Had to spend the night on the floor of CDG. Only given a small bottle of water. No food, nobody spoke English. After asking to speak to a senior member of staff was given a small sandwich. The next morning it was chaos at the gate as the flight was delayed a further 2 hours without any reason being given. Flight to Rio on an old B747 with no inflight entertainment and my sister's vegetarian meal did not turn up. Air France staff were surly and unapologetic. Return flight from Buenos Aires better on a B777 although 10 abreast seating very cramped. Meal service great and good inflight entertainment. Staff much more friendly and keen to help. Transfer at CDG is a hassle but flight to Manchester on time and pleasant. I will hesitate to fly Air France again and would advise anyone to avoid a long haul on one of their B747-400s - or at least take a good book!

Air France customer review :  15 July 2010 by S Hakiki   (France)

CDG-HKG, a nice flight with Air France CDG to HKG. The business lounge at Terminal 2E was nice and comfortable. Boarding was okay. B777-300ER cabin was a little bit old with no proper lie-lat seats and lackingfeet support. The crew was attentive and the service was perfect with tasty food.

Air France customer review :  13 July 2010 by W Patrick   (South Africa)

JNB-CDG-JFKreturn. JNB-CDG sectors on A380. Very smooth, quiet and feels a little more spacious even if seat pitch is not different to smaller aircraft. Food service good, and surprisingly tasty. Staff well turned out and professional. AVOD system is very good with wide selections of movies and entertainment. The connection at CDG from JNB to JFK was simple and quick (same terminal) just had to go through security. Connecting time was short. B777-300 ER on the CDG-JFK sectors was modern and comfortable. Terminal 2E is spacious and airy. The 11 hour layover in Paris from JFK to JNB is very long but terminal with enough shops and places to eat.