Aerosvit Airlines Passenger Reviews and Aerosvit Airlines Customer Trip Reports

Aerosvit Airlines customer review :  3 September 2010 by Silvij Skok   (Slovenia)

Never again and don't let your imagination allow that you'll fly with them. TV Monitors were switched off all the flight, meals almost eatable, no extra drinks, no juice, no beer and the staff was almost unnoticed. When one showed up, my girlfriend asked her for a blanket, she said that she can't have it, since all the blankets were in use. At the end they lost my bag and in two months they didn't reply on any e-mail and telephone rings to the end.

Aerosvit Airlines customer review :  16 August 2010 by M Khalid   (Latvia)

Riga-Delhi via Kiev. Arrived at Kiev airport on time. Transfer passenger sign not very apparent and had to climb stairs to get there via security check point. Upon inquiry, we got played like a football - from Information kiosk to Aerosvit rep. We were lied to and treated like dirt. Suffice to say that this airline should be avoided by decent people. Customer service is an alien concept for Aerosvit. Do yourself a favor, spend $50-100 more and travel on any other airline with peace of mind.

Aerosvit Airlines customer review :  30 July 2010 by Katerina Koulova   (Czech Republic)

Kiev to New York. It was very hot when we got on the plane without airconditioning on. We got to stay there two hours. Water was offered after more than an hour. The door of the plane was closed. After 2 hours we got back to the airport and waited another 3 hours. It was the worst flight, as I don't speak Ukrainian and didn't get any information about the delay.

Aerosvit Airlines customer review :  15 July 2010 by Chester Norman   (USA)

JFK to Delhi via Kiev. Checked the webpage shortly before going to the airport only to learn that Aerosvit changed their flight schedule a few weeks before. It also meant that I would miss the connecting flight to Delhi, and would have an overnight layover instead of a few hours. Needless to say that did not see a point in notifying passengers in advance, when they changed the schedule. Even worse, when Kiev they refused to provide accommodation and food although by their own terms and conditions they are required to do so. The return flight was not much better. Flight was delayed by four hours and bags did not arrive. Never again.

Aerosvit Airlines customer review :  15 June 2010 by Maurice Parker   (Canada)

A friend visited me in Toronto from Kiev. It was his first flight and he was really anxious to get a window seat. They assured him that he had one and he believed them. He got a center seat. On a B767-300 if you don't have A or G, you are not at a window. When he checked in to return, I asked a woman who turned out to be an Aerosvit employee where the check-in counters were. She snapped "I'm not open, go and get in line." - nice! If Aerosvit want to improve their appalling ratings, they need to have a serious talk with their front line staff. I wouldn't book this airline for love or money.

Aerosvit Airlines customer review :  9 May 2010 by M Kolosov   (Russia)

Moscow-Kiev. The flight was delayed in Moscow (VKO) airport for 5 hours. Representatives of the airline were unfriendly, no clear and reasonable explanation for the flight delay. Drinks and hot meals were not provided to passengers as guaranteed under the Russian law while awaiting for the boarding. The plane was an old Boeing, seat pitch terrible, sandwich not eatable, even tea and coffee were not available on board. Never again!

Aerosvit Airlines customer review :  3 April 2010 by V Podinovskiy   (USA)

NY – Kiev. Flight was delayed in NY for 18 hours as plane came from Kiev without properly working brakes, as we got explanation from Aerosvit representative. Flight was rescheduled from 5.00pm for next day 11.00am. However, Aerosvit team was able to get us to the hotel at 11.30pm. Over 100 passengers with connecting flights in NY were in airport all this time. Very unfriendly staff. More importantly, with this type of change plane came in Kiev at 2.00am. No representatives there, no place to stay in airport and very not comfortable, a lot of people misted connection flights and/or trains. Of course no hotel or anything else provided from Aerosvit in Kiev, no one will answer you on your calls for next scheduled flight until about 8.00am. Seems saving of few dollars does not worst this hassle at all.

Aerosvit Airlines customer review :  17 March 2010 by David Lutes   (UAE)

Kyiv to Dubai. Although we left a local contact number no one contacted us to tell us the flight was delayed. We sat for 6 hours and no representative appeared to explain any reason for delay. Not one word of acknowledgement of passenger discomfort or complimentary snack, etc. When we did board, including a young child, we were dumped on the tarmac at the foot of the stairs in the freezing rain to slowly board; no apology, no explanation, rude stewardesses, no complimentary snack or drink. Before boarding we obtained a signed and stamped acknowledgement from the gate that the flight was indeed delayed. When we submitted this along with a copy of our ticket requesting compensation for gross inconvenience we were told that because we did not provide copies of any receipts for additional expenses no compensation can be awarded. Their customer service, their attitude, their style and communication policy quite frankly is amongst the worst we have experienced.

Aerosvit Airlines customer review :  5 March 2010 by G Miller   (USA)

Lousy experience from NY to Bangkok via Ukraine. Both suitcases broken into on the layover in Kiev and numerous electronic items stolen. Back to the USSR!

AEROSVIT AIRLINES review :  13 January 2010 by Daniel Gustafson   (Sweden)

Stockholm ARN to Beijing PKG via their Ukrainian hub, which is charming but in serious need of modernization. They use pretty old aircraft that are in decent shape. The food is among the worst I've had, edible but nothing more than that. The bread is dry and tasted "old". Service is okay. However, it was an incredible cheap ticket so I wouldn't complain if it wasn't for the way they trashed both of my bags on the way back. I filed a report, got a call back from their Stockholm-office since I needed to complete the form and haven't heard from them since - it's been six months.

AEROSVIT AIRLINES review :  30 December 2009 by J Donovan   (USA)

iev to Simferopol, flight delayed 1.5 hours and no reason given. Return flight repeatedly delayed hourly for 6 hours and finally told flight cancelled due to fog at Simferopol, but no fog visible anywhere. Told flight rescheduled for 8am next day and bussed to filthy Soviet era overnight hotel. I refused to even put my luggage in the room. Rescheduled 8am flight cancelled and told next flight was regular scheduled 2-30pm, but flight full and no seats available until next day. Company reps could care less about my schedule or added expenses. Was told later by another stranded passenger that Aerosvit cancelled original flight because not enough passengers (23) to pay for flight. Missed my scheduled connection at Kiev for return to USA and had to re-book with change fees. Kiev reps told me I must file re- imbursement claim via web site only and then walked away. Numerous complaint e-mails and re- imbursement claim submitted to company with no response from anyone after 3 months, including company listed PR manager. Worst airline I have ever used and will never use again.

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AEROSVIT AIRLINES review :  24 December 2009 by M Gorczynski   (Poland)

Warsaw-Kiev-Shanghai, Beijing-Kiev-Warsaw. From Warsaw to Kiev very old B737-300, broken seats but proper food and drinks. 3 hours late so we had only 45 minutes for transfer to plane to Shanghai, we made it but our luggage did not. Had to wait 1 week for our bags in China. B767 to and from China not so old but with terrible toilets and broken screen. Satisfactory meals and lots of alcohol during flights. Very cheap price for flight from Europe to far east and they get you to the point, not necessarily with your luggage.

AEROSVIT AIRLINES review :  28 September 2009 by Joerg Lehnert   (Germany)

Odessa to Kiev. Aerosvit uses B-737 300 or B-737 500 on this route and planes are fairly modern - no reason to worry about aging Tupolevs in questionable shape. Cabin was reasonably clean. I paid around 60 Dollar for the trip. Having bought my ticket 4 days in advance this price was not bad. There is no onboard service on Aerosvit Domestic route, other than a sip of water. The flight attendant offers a plastic cup and pours some water if you wish. This happens during the first 5 minutes of the flights. Afterwards the attendant disappears and is not seen again before landing. Well on a short flight (60 minutes) this might be all right but somehow Aerosvit has "forgotten" to mention on its homepage that they are a non service carrier on domestic routes.