AEROSVIT AIRLINES   Passenger Reviews and Passenger Trip Reports

AEROSVIT AIRLINES review :  17 March 2010 by David Lutes   (UAE)

Kyiv to Dubai. Although we left a local contact number no one contacted us to tell us the flight was delayed. We sat for 6 hours and no representative appeared to explain any reason for delay. Not one word of acknowledgement of passenger discomfort or complimentary snack, etc. When we did board, including a young child, we were dumped on the tarmac at the foot of the stairs in the freezing rain to slowly board; no apology, no explanation, rude stewardesses, no complimentary snack or drink. Before boarding we obtained a signed and stamped acknowledgement from the gate that the flight was indeed delayed. When we submitted this along with a copy of our ticket requesting compensation for gross inconvenience we were told that because we did not provide copies of any receipts for additional expenses no compensation can be awarded. Their customer service, their attitude, their style and communication policy quite frankly is amongst the worst we have experienced.

AEROSVIT AIRLINES review :  5 March 2010 by G Miller   (USA)

Lousy experience from NY to Bangkok via Ukraine. Both suitcases broken into on the layover in Kiev and numerous electronic items stolen. Back to the USSR!

AEROSVIT AIRLINES review :  13 January 2010 by Daniel Gustafson   (Sweden)

Stockholm ARN to Beijing PKG via their Ukrainian hub, which is charming but in serious need of modernization. They use pretty old aircraft that are in decent shape. The food is among the worst I've had, edible but nothing more than that. The bread is dry and tasted "old". Service is okay. However, it was an incredible cheap ticket so I wouldn't complain if it wasn't for the way they trashed both of my bags on the way back. I filed a report, got a call back from their Stockholm-office since I needed to complete the form and haven't heard from them since - it's been six months.

AEROSVIT AIRLINES review :  30 December 2009 by J Donovan   (USA)

iev to Simferopol, flight delayed 1.5 hours and no reason given. Return flight repeatedly delayed hourly for 6 hours and finally told flight cancelled due to fog at Simferopol, but no fog visible anywhere. Told flight rescheduled for 8am next day and bussed to filthy Soviet era overnight hotel. I refused to even put my luggage in the room. Rescheduled 8am flight cancelled and told next flight was regular scheduled 2-30pm, but flight full and no seats available until next day. Company reps could care less about my schedule or added expenses. Was told later by another stranded passenger that Aerosvit cancelled original flight because not enough passengers (23) to pay for flight. Missed my scheduled connection at Kiev for return to USA and had to re-book with change fees. Kiev reps told me I must file re- imbursement claim via web site only and then walked away. Numerous complaint e-mails and re- imbursement claim submitted to company with no response from anyone after 3 months, including company listed PR manager. Worst airline I have ever used and will never use again.

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AEROSVIT AIRLINES review :  24 December 2009 by M Gorczynski   (Poland)

Warsaw-Kiev-Shanghai, Beijing-Kiev-Warsaw. From Warsaw to Kiev very old B737-300, broken seats but proper food and drinks. 3 hours late so we had only 45 minutes for transfer to plane to Shanghai, we made it but our luggage did not. Had to wait 1 week for our bags in China. B767 to and from China not so old but with terrible toilets and broken screen. Satisfactory meals and lots of alcohol during flights. Very cheap price for flight from Europe to far east and they get you to the point, not necessarily with your luggage.

AEROSVIT AIRLINES review :  28 September 2009 by Joerg Lehnert   (Germany)

Odessa to Kiev. Aerosvit uses B-737 300 or B-737 500 on this route and planes are fairly modern - no reason to worry about aging Tupolevs in questionable shape. Cabin was reasonably clean. I paid around 60 Dollar for the trip. Having bought my ticket 4 days in advance this price was not bad. There is no onboard service on Aerosvit Domestic route, other than a sip of water. The flight attendant offers a plastic cup and pours some water if you wish. This happens during the first 5 minutes of the flights. Afterwards the attendant disappears and is not seen again before landing. Well on a short flight (60 minutes) this might be all right but somehow Aerosvit has "forgotten" to mention on its homepage that they are a non service carrier on domestic routes.

AEROSVIT AIRLINES review :  24 September 2009 by Richard Winger   (US)

Lviv to Kiev on ancient Antonov 24 without airline markings. Flashbacks to the good old DC3 made me realize how old I am. Also, the airport in Lviv, while devoid of any services, is a classicist architectural gem and so the whole trip came to resemble a museum visit. Flight was on time and service (water) came with a smile. Interestingly, my companion and I had bought our tickets the same day on the airline website - she in Austria, I in the US - and my ticket ended up $100 more expensive.

AEROSVIT AIRLINES review :  24 September 2009 by George Vrontos   (Greece)

ATH-KBP-ATH. The plane was an old B737-300 but clean, flight attendants friendly and the service was good. I liked that they were offering newspapers. The food was good. Borispil is not the best airport but they are doing some expansion and modernization. The luggage arrived very fast.

AEROSVIT AIRLINES review :  24 August 2009 by Elizabeth Ferrara   (USA)

Kiev/Borispol was a stopover where we transfered from JetBlue to Aerosvit before heading to Tel Aviv. Our flight was delayed 2.5 hours and no one was able to give us any information for almost 2 hrs. It's a bit difficult to get around if you don't speak Ukrainian as most of the signage is in Ukrainian. The only ladies bathroom I could find accomodated 2 persons at a time so don't wait to go till last minute before boarding - you may miss your flight. Also, smoking is allowed on one side of the waiting area but since there is no separation, the smoke is all over the place. The plane was small, overly warm, crowded, with little leg space. Stewardess on the flight seemed to be in a bad mood as they were snappy and hardly smiled. Meal was fish or chicken They ran out of chicken by the time they got to me, but after not eating for over 8 hrs, bring it on. Only flew this airline because it was part of a Holy Land Tour which made the arrangements. I would not use this airline again, no matter what the savings and I would not recommend it to anyone.

AEROSVIT AIRLINES review :  24 August 2009 by Andrey Vernikov   (Russia)

Kiev to Simferopol. The flight was delayed at least 1 hour because just before boarding the airline representatives demanded that (4) four ticketed passengers "voluntarily" give up their seats to 4 "VIPs" who, I quote, "really needed to travel on that flight". No special need for urgency was specified nor evidenced, so everyone refused. Airline officer threatened that our flight would not take off before 4 of us give up. He vaguely promised some "compensation" in case someone agreed to fly with the next scheduled flight, but would not specify the amount of compensation, so passengers perceived it correctly as an attempt of cheating them. The Aerosvit officer then started soliciting from passengers individually, approaching one after another. We were tortured by making us stand inside a full airport bus without air conditioning or even ventilation, and it was a really hot day. We still would not yield. The scene was extremely humiliating and shameful. It demonstrated complete absence of respect and dignity. To add it up, the aircraft was replaced, and instead of a Boeing-737 as per schedule, we were squeezed inside a very old and shobby An-24, that took almost twice as much time to fly to destination. I will do everything possible to avoid Aerosvit in the future, and advise all to act likewise. Cheapness of tickets does not compensate for poor quality.

AEROSVIT AIRLINES review :  15 August 2009 by O Martynenko   (Japan)

Domestic flight from Kyiv to Lviv. The check-in was efficient, I was slightly over the free luggage allowance, however, the agent did not seem to be interested in that. Once onboard, the service was minimal (water in economy; light snacks in business class), but friendly. The flight was operated by AN-148 (a new twin-engine Ukrainian aircraft) - it took no more than 55 minutes from take-off to touchdown. In Lviv, the luggage was offloaded in a primitive way (a cart filled with bags was delivered to the airport terminal and passengers had to look for their things). Overall, a positive experience. The price was slightly too steep, but one can see improvement in service and aircraft maintenance.

AEROSVIT AIRLINES review : 14 July 2009 : by Ben Isaacs

Customer Rating : 1/5

KBP-DEL-KBP. First the KBP-DEL segment - In biz class B767 and lousy and limited in-flight entertainment. Even Czech Rep Airlines has better stuff. Terrible food served in styrofoam ware, Cabin crew had no control of passengers who drank incessantly, were loud and did not allow anyone near them to have any rest whatsoever. DEL-KBP segment was a week earlier. My wife and I had seats together as part of the original bookings. Then, hours before we reached DEL for check-in, I got an email saying were assigned seats apart from each other. I tried very unsuccessfully to have them switch it back but they refused. Only solution was to head to check-in even earlier. That we did and had to trouble getting seated together. Relief was short lived though. It seems that the equipment was a B737 with a stop at DBX. The seats were not the B767 biz class seats. Very little recline allowed. Food was terrible - actually worse. But a better group of passengers. DBX was mandatory stop as the B737 did not have the range to make it to KBp non-stop. During the 1.5 hr stop at DXB, we were not allowed to deplane and we were stuck to those ridiculously ineffective seats. Seats that are barely tolerable on a segment from ATL to BOS/JFK. Finally, we thought our ordeal had ended when we alighted at KBP. After an hour wait, when my wife raised hell asking about them, we were told that our bags were never loaded on to the plane at DEL. Only transit passengers to YYZ had their bags sent over. In all this mess, we missed our aerosvit connecting flight to ODS and despite holding biz class seats could not get access to their pathetic lounge in the domestic terminal as we were 4 hrs away from our flight. Seems you could only do so if it was within 2 hrs of a flight. So, we made it to a nearby hotel for much needed of stretching our backs (after spending a lousy 10 hrs in that dated B737) before getting back on that lousy airline's flight to ODS. Baggage retrieval was quite another story. It took them 2 days to get it to ODS and we had to drive 2.5 hrs from our home to get them and that too after we had to grease an airport employee before we could claim our bags.

AEROSVIT AIRLINES review : 13 July 2009 : by Elena Gonta

Customer Rating : 1/5

I had a very bad experience with them in New York. My flight was at 6-30 Pm from NY to Kiev. I got at the gate where they were checking the tickets and waited for my turn, as there was a very long line. When I was at the checking point, the guy that was looking at my documents, said that I had missed my plane. I was shocked, how can the person standing next to me in the line be on time. He shouted at me that I lost my plane and there is nothing he could do about it. I had to wait till the next day for the next flight. They charged me with 150 USD, as they said the fee I had to pay, and that my next flight also with Aerosvit from Kiev to Odessa, would be rebooked. I got to Kiev, there I found out from the local workers of Aerosvit that my next flight was not rebooked, and that my 150 USD were just taken for their pockets, as the class of my ticket allowed me to fly the next day too. I wrote in Kiev a complain on the name of the top manager of Aerosvit, no answer.

AEROSVIT AIRLINES review : 9 June 2009 : by M Papamichalopoulos

Customer Rating : 4/5

I travel a lot using Aerosvit from Cyprus to Kiev. For the last two months they serve potato chips, and generally the food is not good. However, in all other aspects, the airline is good and you dont feel that you risk your life flying with them.

AEROSVIT AIRLINES review : 8 April 2009 : by Vladyslav Danyleiko

Customer Rating : 4/5

YYZ-KBP in business. Had very good seats. Crew friendly and professional. Food was good - offered a menu with 3 options. We were also offered personal DVD-players. Downside - 1h waiting in Kyiv for luggage.

AEROSVIT AIRLINES review : 10 March 2009 : by D Silver

Customer Rating : 3/5

LED-KBP-LWO (KBP-LWO operated by Donbassero). Older 737 on the first leg, Yak-42 on the second leg, economy class both times. Outdated interiors. Service at the counters and onboard was helpful - refreshment and candy served even on the 40-minute KBP-LWO flight. Only real problem was with the airports - Pulkovo 1 is a nightmare that doesn't exactly make finding any non-russian airline easy, KBP domestic side is tiny and disorganized (not to mention sent us on a seemingly endless busride looking for the plane), and LWO - well, I kind of felt like I'd just been let off at someone's garage. Having a small tractor dump all the luggage on the floor for everyone to paw through didn't really help the feeling. For the price, wouldn't mind flying them again in that part of the world!

AEROSVIT AIRLINES review : 19 February 2009 : by M Curry

Customer Rating : 2/5

YYZ-KBP-YYZ in business class. Fares and taxes have gone up greatly this past year. It is remarkable that I paid full business class fare on Dec 23 departure out of YYZ and was told only 6 passengers in business. Moments before takeoff the crew was bringing forward a mass of people to sit in business class. I have been told that it is better to buy an economy ticket and then simply let the flight crew know you are willing to pay $100 to them directly to bump you up. What a disgrace - especially for us Meridian Club members who are paying full fare! Apparently the flight crews are poorly paid and they have to make $$ wherever they can. Flight was good and crew attentive but please Aerosvit, stop your crews from taking bribes!

AEROSVIT AIRLINES review : 13 January 2009 : by M Mansfield

Customer Rating : 1/5

My wife has flown JFK to Kiev twice in the last 120 days and both times Aerosvit has lost her luggage. They never answer the phone when you try to call them in Kiev to inquire about the luggage. I wind up calling NY to get an answer. I flew this Airline in 2007 from Turkey to the Odessa and was not impressed. The only saving grace for this airline is they have the cheapest prices. I guess you get what you pay for. I will not be flying this airline again regardless of the savings.

AEROSVIT AIRLINES review : 26 September 2008 : by M Bedioui

Customer Rating : 2/5

KBP-SIP-KBP : one way with YAK42. another way with B737. YAK 42 are quite frightening, especially as these planes are now very old, very dark inside, but quite silent. The way people clap their hands when landing proves that they are tensed. B737 was old but well kept. FA not really smiling. water and sweets were provided.

AEROSVIT AIRLINES review : 13 August 2008 : by Oleksandr Martynenko

Customer Rating : 3/5

KBP-LWO flight on Yak-42. The price was very cheap, USD10.20 one-way all inclusive. The cabin was spacious and the aircraft, to my surprise, was rather quiet (I had the seat in the middle of the aircraft). Fully booked flight. Legroom is limited and once a passenger in front on you reclines, you are in a trouble. The flight time is just 40 minutes. A glass of water and some sweets served, though water tasted as though it was a running water from the facet. Landed on time. Would fly with them within Ukraine as long as they are cheaper than/same price as the train ride but would not dare take them for a flight longer than 1 hour.

AEROSVIT AIRLINES review : 12 July 2008 : by A Dolores

Customer Rating : 1/5

New York-Kiev Boeing 767. Flight delayed 4 hours. Food not fresh at all. Economy class seats dirty and falling apart. Only 1 restroom working for all plane!

AEROSVIT AIRLINES review : 25 June 2008 : by Alvin Pung

Customer Rating : 3/5

SIP-KBP-BKK. SIP-KBP using Yakovlev 42 code sharing with Donbassaero. Small plane and small leg room. No food provided. Lousy service. KBP-BKK, no IFE, FA polite and quite helpful. Food was ok but serve almost the same thing during 2 serving. Overall value of money.

AEROSVIT AIRLINES review : 10 June 2008 : by M Allan

Customer Rating : 3/5

Toronto to Delhi and back. Fare reasonable and service better than I had expected for the price. Food was OK and ample beverage service. Crew well dressed and polite. Transit in Kiev was easy - one can easily see the transit sign. Food was satisfactory, crew professional and friendly.

AEROSVIT AIRLINES review : 10 May 2008 : by I Bortko

Customer Rating : 1/5

I was disappointed with service I received on my recent round trip to New York-Kiev with Aerosvit airlines. The bathrooms were dirty, the crew unpleasant and no audio at all. The only one answer I got from the flight attendant was "nothing we can do sir, you have to ask our management". The web site is pretty bad too. No information on luggage is available.