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Aerosvit Airlines Passenger Reviews and Aerosvit Airlines Customer Trip Reports |
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Aerosvit Airlines customer review : 3 September 2010 by Silvij Skok (Slovenia)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Never again and don't let your imagination allow that you'll fly with them. TV Monitors were
switched off all the flight, meals almost eatable, no extra drinks, no juice, no beer and the
staff was almost unnoticed. When one showed up, my girlfriend asked her for a blanket, she
said that she can't have it, since all the blankets were in use. At the end they lost my bag
and in two months they didn't reply on any e-mail and telephone rings to the end.
Aerosvit Airlines customer review : 16 August 2010 by M Khalid (Latvia)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Riga-Delhi via Kiev. Arrived at Kiev airport on time. Transfer passenger sign not very
apparent and had to climb stairs to get there via security check point. Upon inquiry, we got
played like a football - from Information kiosk to Aerosvit rep. We were lied to and treated
like dirt. Suffice to say that this airline should be avoided by decent people. Customer
service is an alien concept for Aerosvit. Do yourself a favor, spend $50-100 more and travel
on any other airline with peace of mind.
Aerosvit Airlines customer review : 30 July 2010 by Katerina Koulova (Czech Republic)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Kiev to New York. It was very hot when we got on the plane without airconditioning on. We got
to stay there two hours. Water was offered after more than an hour. The door of the plane was
closed. After 2 hours we got back to the airport and waited another 3 hours. It was the worst
flight, as I don't speak Ukrainian and didn't get any information about the delay.
Aerosvit Airlines customer review : 15 July 2010 by Chester Norman (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
JFK to Delhi via Kiev. Checked the webpage shortly before going to the airport only to learn
that Aerosvit changed their flight schedule a few weeks before. It also meant that I would
miss the connecting flight to Delhi, and would have an overnight layover instead of a few
hours. Needless to say that did not see a point in notifying passengers in advance, when they
changed the schedule. Even worse, when Kiev they refused to provide accommodation and food
although by their own terms and conditions they are required to do so. The return flight was
not much better. Flight was delayed by four hours and bags did not arrive. Never again.
Aerosvit Airlines customer review : 15 June 2010 by Maurice Parker (Canada)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
A friend visited me in Toronto from Kiev. It was his first flight and he was really anxious to
get a window seat. They assured him that he had one and he believed them. He got a center
seat. On a B767-300 if you don't have A or G, you are not at a window. When he checked in to
return, I asked a woman who turned out to be an Aerosvit employee where the check-in counters
were. She snapped "I'm not open, go and get in line." - nice! If Aerosvit want to improve
their appalling ratings, they need to have a serious talk with their front line staff. I
wouldn't book this airline for love or money.
Aerosvit Airlines customer review : 9 May 2010 by M Kolosov (Russia)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Moscow-Kiev. The flight was delayed in Moscow (VKO) airport for 5 hours. Representatives of
the airline were unfriendly, no clear and reasonable explanation for the flight delay. Drinks
and hot meals were not provided to passengers as guaranteed under the Russian law while
awaiting for the boarding. The plane was an old Boeing, seat pitch terrible, sandwich not
eatable, even tea and coffee were not available on board. Never again!
Aerosvit Airlines customer review : 3 April 2010 by V Podinovskiy (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
NY – Kiev. Flight was delayed in NY for 18 hours as plane came from Kiev without properly
working brakes, as we got explanation from Aerosvit representative. Flight was rescheduled
from 5.00pm for next day 11.00am. However, Aerosvit team was able to get us to the hotel at
11.30pm. Over 100 passengers with connecting flights in NY were in airport all this time.
Very unfriendly staff. More importantly, with this type of change plane came in Kiev at
2.00am. No representatives there, no place to stay in airport and very not comfortable, a lot
of people misted connection flights and/or trains. Of course no hotel or anything else
provided from Aerosvit in Kiev, no one will answer you on your calls for next scheduled flight
until about 8.00am. Seems saving of few dollars does not worst this hassle at all.
Aerosvit Airlines customer review : 17 March 2010 by David Lutes (UAE)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Kyiv to Dubai. Although we left a local contact number no one contacted us to tell us the
flight was delayed. We sat for 6 hours and no representative appeared to explain any reason
for delay. Not one word of acknowledgement of passenger discomfort or complimentary snack,
etc. When we did board, including a young child, we were dumped on the tarmac at the foot of
the stairs in the freezing rain to slowly board; no apology, no explanation, rude
stewardesses, no complimentary snack or drink. Before boarding we obtained a signed and
stamped acknowledgement from the gate that the flight was indeed delayed. When we submitted
this along with a copy of our ticket requesting compensation for gross inconvenience we were
told that because we did not provide copies of any receipts for additional expenses no
compensation can be awarded. Their customer service, their attitude, their style and
communication policy quite frankly is amongst the worst we have experienced.
Aerosvit Airlines customer review : 5 March 2010 by G Miller (USA)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
Lousy experience from NY to Bangkok via Ukraine. Both suitcases broken into on the layover in
Kiev and numerous electronic items stolen. Back to the USSR!
AEROSVIT AIRLINES review : 13 January 2010 by Daniel Gustafson (Sweden)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Stockholm ARN to Beijing PKG via their Ukrainian hub, which is charming but in serious need of
modernization. They use pretty old aircraft that are in decent shape. The food is among the
worst I've had, edible but nothing more than that. The bread is dry and tasted "old". Service
is okay. However, it was an incredible cheap ticket so I wouldn't complain if it wasn't for
the way they trashed both of my bags on the way back. I filed a report, got a call back from
their Stockholm-office since I needed to complete the form and haven't heard from them since -
it's been six months.
AEROSVIT AIRLINES review : 30 December 2009 by J Donovan (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
iev to Simferopol, flight delayed 1.5 hours and no reason given. Return flight repeatedly
delayed hourly for 6 hours and finally told flight cancelled due to fog at Simferopol, but no
fog visible anywhere. Told flight rescheduled for 8am next day and bussed to filthy Soviet era
overnight hotel. I refused to even put my luggage in the room. Rescheduled 8am flight
cancelled and told next flight was regular scheduled 2-30pm, but flight full and no seats
available until next day. Company reps could care less about my schedule or added expenses.
Was told later by another stranded passenger that Aerosvit cancelled original flight because
not enough passengers (23) to pay for flight. Missed my scheduled connection at Kiev for
return to USA and had to re-book with change fees. Kiev reps told me I must file re-
imbursement claim via web site only and then walked away. Numerous complaint e-mails and re-
imbursement claim submitted to company with no response from anyone after 3 months, including
company listed PR manager. Worst airline I have ever used and will never use again.
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AEROSVIT AIRLINES review : 24 December 2009 by M Gorczynski (Poland)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Warsaw-Kiev-Shanghai, Beijing-Kiev-Warsaw. From Warsaw to Kiev very old B737-300, broken seats
but proper food and drinks. 3 hours late so we had only 45 minutes for transfer to plane to
Shanghai, we made it but our luggage did not. Had to wait 1 week for our bags in China. B767
to and from China not so old but with terrible toilets and broken screen. Satisfactory meals
and lots of alcohol during flights. Very cheap price for flight from Europe to far east and
they get you to the point, not necessarily with your luggage.
AEROSVIT AIRLINES review : 28 September 2009 by Joerg Lehnert (Germany)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Odessa to Kiev. Aerosvit uses B-737 300 or B-737 500 on this route and planes are fairly
modern - no reason to worry about aging Tupolevs in questionable shape. Cabin was reasonably
clean. I paid around 60 Dollar for the trip. Having bought my ticket 4 days in advance this
price was not bad. There is no onboard service on Aerosvit Domestic route, other than a sip
of water. The flight attendant offers a plastic cup and pours some water if you wish. This
happens during the first 5 minutes of the flights. Afterwards the attendant disappears and is
not seen again before landing. Well on a short flight (60 minutes) this might be all right
but somehow Aerosvit has "forgotten" to mention on its homepage that they are a non service
carrier on domestic routes.
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