Aerosvit Airlines Passenger Reviews and Aerosvit Airlines Customer Trip Reports   an official 2-Star Airline       Add your Aerosvit Airlines Review   Aerosvit Airlines detailed 2-Star Ranking   Airline Reviews : A-Z Index   Customer Review scoring : Aerosvit Airlines   2 out of 10 106 reviews

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Aerosvit Airlines customer review :  10 May 2012 by Scott Lewis   (Ukraine)

Probably the worst trip I've ever taken on a scheduled airline. 25+ year old, shabby B767 aircraft with broken seats, no entertainment system, and indifferent inflight service. 17-inch seats in economy. No alcohol served - free or for purchase - and impossible to check in online for the JFK-Kyiv flight. The airline's website is inscrutable in places - no native English speaker has checked it. Overall, I think 2 star rating is very generous. Aerosvit, sadly, reflects poorly on Ukraine.

Aerosvit Airlines customer review :  4 May 2012 by Will Mendine   (USA)

I have been flying to the Ukraine by Delta from NY. Aerosvit has taken over that flight. The last 2 flights have not provided any means of entertainment. The service was excellent in business class, but nothing to do on a 10 hour flight! The next time I fly to Ukraine, it will be on another airline that can keep me entertained. For $3000 round trip, at least provide a movie. Staff was great though. You have a lot of work to do to keep up with the rest of the world.

Aerosvit Airlines customer review :  30 April 2012 by G Hunt   (Thailand)

I travelled business from Bangkok to Kiev recently. No inflight entertainment, neither has there been on the several occasions I have had the misfortune to have used the service in recent months. The food was horrendous and not in any way up to international standards. My pull-out table was slightly buckled so when the steward placed my drink upon it, it immediately tipped over. The overall standard of Aerosvit leaves a lot to be desired.

Aerosvit Airlines customer review :  24 April 2012 by Carl Willis   (USA)

I have flown Aerosvit twice en route to Chernobyl. Don't expect a smooth boarding queue. In Kiev, plan to deplane onto the tarmac via stairs and take a bus to the terminal. Don't expect smiles or attention from your crew! All that said, agents and crew are helpful and conscientious: my companion and I got offered exit-row seats at JFK because we were tall. My flights were all on time and the planes cleaner than average. Inflight entertainment? You're on the wrong airline. If it's value you're after, Aerosvit is for you.

Aerosvit Airlines customer review :  16 March 2012 by Márton Thomka   (Hungary)

BUD-KBP-BKK return. BUD-KBP and KBP-BUD operated by Dniproavia Embraer ERJ 145, KBP-BKK-KBP with B767-300. B767-300 was old, very worn inside, the few small screens in bad condition. The food was edible. On BKK-KBP route, when we asked for water I got just a short answer: later! Our main problem was that: on the KBP-BUD route luggage for all passengers left in Kiev. Aerosvit has no contract with BUD Airport ground services and everyone had to go back to the Airport on the next day for luggage.

Aerosvit Airlines customer review :  7 March 2012 by Dmitry Shevchenko   (Canada)

YYZ to KBP roundtrip. Few hours delayed departure both ways. Old plane and seats. Cheap food - same on both servings. No cold drinks on the flights (room temperature). Terrible wine and no beer. Service matches US legacy carriers - not friendly. Aerosvit is consistently cheaper then competitors, that's why we fly with them.

Aerosvit Airlines customer review :  6 March 2012 by D Bajomi   (Hungary)

BUD-KBP-CMB-KBP-BUD business class. All flights were on time, flight attendants very attentive, food plenty and good quality. BUD-KBP was on E145 operated by Dniproavia. KBP-CMB B767. Very large lie-flat beds. Return on a different B767 with standard business class seats. Last leg operated by Windrose, brand new and very comfortable aircraft. The only negative points are that AVOD is provided on portable DVD-players with no music and only 3 movies in English. Staff at KBP usually not very friendly. Business lounge offers ample seating but choice of food is very limited. A very enjoyable and comfortable experience, especially given the very low price.

Aerosvit Airlines customer review :  20 February 2012 by Yevheniy Kahanovych   (Ukraine)

KBP-LED-KBP. Website check-in hit and miss. Airport check-in means whole flight checked by a single agent for economy and two for business class. Flight out was on time and was on 737-400 with ok legroom, but very shabby cabin. Flight back was same chaos at check-in in St Petersburg. Plane was new and tidy A321 with leather seat and ok legroom. On time. Catering nothing to write home about it. Ticket price was too high to justify such a mediocre experience.

Aerosvit Airlines customer review :  1 February 2012 by A Perera   (Canada)

The airline is generally ok, but the staff are bad both at the airport and inflight, no customer service skills, very poor English knowledge. It is a nightmare at Borispol airport, to climb up 20 steps it took 2 hrs, because there's only one line for all connecting passengers and for all other passengers as well. Will never travel through Borispol (KIEV) again. Very small airport and not enough seats. Planes are very old.

Aerosvit Airlines customer review :  30 January 2012 by K Sergii   (Ukraine)

IST-KBP. Flight was delayed 5 hours. First 3 hours spent in airport waiting for boarding to begin, then next 2 hours spent in aircraft waiting for de-icing. Of course, when we landed at last in Kiev all connecting flights were gone and I had to wait until the next flight, with no hotel provided or any reimbursement even after my request to staff.

Aerosvit Airlines customer review :  9 January 2012 by A Megyeri   (Hungary)

Budapest-Kiev-Bangkok return. After reading reviews we did not expect too much from Aerosvit in December but we were pleasantly surprised. Every flight departed on time, aircraft's were old but everything was ok, legroom and staff also ok. Meal onboard was general and they did not offer alcoholic drinks but overall a good impression.

Aerosvit Airlines customer review :  1 January 2012 by K Lucinskaite   (Greece)

Athens to Vilnius (one stop in Kiev). I boarded from Vilnius to Kiev and was promised my luggage would be sent to Athens. We landed in Kiev 40 minutes late, boarding to Athens had already begun and when I finally reached the gate no one was able to tell me the gate number had been changed just 10 minutes before boarding. The flight was calm but when we landed in Athens all luggage that was supposed to be transferred from the plane coming from Vilnius was missing. We were told (after waiting 45 minutes) that luggage had been left in Kiev. I was told by other travellers that this kind of service is a natural for Aerosvit.

Aerosvit Airlines customer review :  22 December 2011 by N Tykhonova   (USA)

Kiev to NY. Passengers were not served with coffee or tea, only cold water provided. In general, boarding is a nightmare - they register passengers in a very small space, with no seating. Elderly passengers are made to wait a long time standing in a crowd. They also stopped showing videos during the flight.

Aerosvit Airlines customer review :  7 December 2011 by Lee Caplin   (UK)

London-Kiev-Almaty. Plane left London 3 hrs late. Cabin crew assured me I would be in time to catch my onward flight to Almaty. When we arrived in Kiev 3 hrs late I made my way to departures only to find I missed my connection to Almaty despite the cabin crew telling me I would catch it. They put me onto a plane to Astana and from there another plane to Almaty. They assured me my luggage would follow me to Almaty. I had serious doubts about this and panicked a lot. When I finally arrived in Almaty via Astana to no surprise my luggage wasn't there. I reported it and my luggage turned up the next day on the following flight from Kiev. Also worth adding that the planes are old, poor food and no inflight entertainment. A very poor airline but with cheap prices.

Aerosvit Airlines customer review :  18 November 2011 by Stephen Korbey   (Canada)

Odessa to JFK via Kiev. Aircraft's were old, and lacked inflight entertainment. Staff at Kiev were quite unhelpful, as I was accompanying a patient and needed to carry medical equipment. This equipment is all approved, and regularly carried. Having boarded the flight, service was barely adequate. The food was poor quality, and staff noticeably inattentive during this 10 hrs flight. They provided further drinks upon request, but responded very slowly to people who used the call button. The cabin facilities and amenity pack were risible.

Aerosvit Airlines customer review :  5 November 2011 by J Arnold   (Germany)

Hamburg to Kiev return. Flights were on time and the B737 was clean and had enough legroom. Friendly, English speaking crew. Meals in economy-class are not worth mentioning.

Aerosvit Airlines customer review :  4 November 2011 by Lara Feroni   (USA)

JFK to Chisinau, through Kiev. The flight to Chisinau was delayed, but no one told us. 7 hours later, after postponing, the flight was cancelled and we were told that we would fly the next day. No hotels were offered. On the way back Chisinau to JFK via Kiev, the flight Kiev to JFK was delayed 3 hours and no one told us it was delayed - we were supposed to figure it out when we showed up at the gate. Horrible customer service. The planes are old, but very smooth flights. They skimp on food and drinks, even napkins, etc. I had to ask several times before they brought some water. In summary, extremely poor customer service, both at airports and inflight.

Aerosvit Airlines customer review :  14 October 2011 by A Adrian   (Romania)

Kiev - Dubai return, flight was nice and staff friendly. The leg space is small and could be a real problem for tall persons. For short flights, it is just enough. The meal served was decent on both flights, but better on the return flight. Airbus plane was quite old and didn't offer any entertainment. This company offers great value for the money.

Aerosvit Airlines customer review :  4 October 2011 by J Petersson   (Sweden)

Chisinau-Kiev, Kiev-Odessa return and Kiev-Copenhagen. Only flight that left somewhat on time was Chisinau-Kiev which was actually operated by Dniproavia. Old planes that seem to have been scrambled from different airlines - had one with signage in Estonian and one where signage in former owner's language were simply duct-taped over. Same type of sandwich served on all flights, together with free soft drinks. Also an extra water run on Kiev- Copenhagen. When they are delayed they leave you with no information or explanations so bring a lot of patience and, in general, damper your expectations.

Aerosvit Airlines customer review :  4 October 2011 by N Denikina   (USA)

New York-Kiev-Almaty. Delayed from Kiev to Almaty, no explanations. Airport in Kiev is under construction, no real food, over crowed, lines in bathrooms. Transit passengers served by one window only, no organized lines. Food is horrible, not enough drinks offered to passengers.

Aerosvit Airlines customer review :  1 October 2011 by M Ciekawska   (Poland)

Krakow-Tbilisi via Kiev. Departure delayed 3.5 hrs due to dense fog at Krakow, so connection was lost. Flight operated by a Dniproavia 13 yr old Embraer 145. Leather seats, plenty of legroom, adequate service except for filthy toilet. In Kiev rebooked for a midnight flight, boarding cards issued in transit hall without waiting. Kiev-Tbilisi midnight flight operated by a Wind Rose 2 yr old Embraer 190. No onboard magazine, one toilet for over 100 people just not enough. Otherwise smooth and on time.

Aerosvit Airlines customer review :  30 September 2011 by M Ciekawska   (Poland)

Tbilisi-Kiev-Krakow. The 07.50 departure from Tbilisi delayed 45 mins due to delayed take-off clearance, although no information was provided. Flight operated by 2-year-old Wind Rose Embraer-190. Leather seats, but only one toilet for over 100 people in Economy. Adequate breakfast, but slow service. Onward to Krakow by a 13-year-old Embraer-145 operated by Dniproavia. Long wait on the bus during boarding. Service basic, but on time. Dirty and strong smelling toilet.