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Customer Review scoring : Aerogal Aerolíneas Galapagos
5.5 out of 10  5.5 out of 10
13 reviews
 

 



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Aerogal Aerolíneas Galapagos customer travel guide

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AEROGAL Aerolíneas Galapagos Customer review :  17 October 2013 by T Le Masurier    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from GYE to Galapagos and back. The flights were very enjoyable with no nonsense, good, polite service and excellent modern aircraft.



AEROGAL Aerolíneas Galapagos Customer review :  18 April 2013 by P Mayne    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've taken several flights on Aerogal from Bogota to Quito in the past year. It's an Avianca led operation and feels similar to the (good) Avianca experience. Food and drink for a short flight in 'C' is impressive. Increasingly though service at the new Quito airport is showing a drop in quality in particular at Check-In. Staff there are unhelpful. It's modern Airbus equipment and a professional outfit.



AEROGAL Aerolíneas Galapagos review :  28 February 2012 by Lee Guendoo   (USA)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Redeye flight JFK to Guayaquil return. Booked 6 months in advance, fare about $180 cheaper than LAN Ecuador. Two weeks before the flight a rep informed me that on my return I was switched to an Avianca flight that would stop in Bogota for 3 hrs. The rep insisted the change had to be made because the only direct flight that day was overbooked. After speaking to a manager he apologized and said my direct return flight was intact. If you don't stand your ground, they are apt to mess up your schedule and you might be in for a rude surprise at the airport. They have only one 767 flying from NY to Ecuador, so be careful and keep checking n your booking.


AEROGAL Aerolíneas Galapagos review :  10 January 2012 by A Kruger   (Australia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Quito to Medellin Business Class A320. We were travelling on an Avianca/Taca ticket, but the flight was operated by Aerogal. Check-in was efficient, although in Quito only opens 2 hours before the flight. We used the VIP lounge in UIO, basic selection of snacks and drinks, but comfortable seats. Flight was 15 mins late boarding. Business Class seats are large recliners with leg supports, and very good IFE offering for short haul. A hot meal was served with a large bar selection. The only disappointment was the attitude and service onboard. Everything was a hassle for FA's. Landed on time, and a fairly simple connection process to the domestic Avianca flight.


AEROGAL Aerolíneas Galapagos review :  8 December 2011 by Niklas Sardana   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Business Class from Baltra (GPS) to Guayaquil, which seemed to be one of their new Airbus A320s! The cabin had three rows (1 to 3 in a 2 x 2 configuration) with IFE at every seat, were wide and included a foot rest. They did not offer to pre-board Business Class passengers however, and all seats were accounted for in both cabins. For the 90 minute flight, I feel the cabin stewards could have been more attentive or visible. After the meal service (a sandwich and chips) they disappeared to the galley and rarely returned to check on passengers. No alcohol offered, and I am not sure if it was even available. The flight was on time - I'm just not sure I would pay the additional cost to sit up front, as the meal and service do not justify it!


AEROGAL Aerolíneas Galapagos review :  30 April 2011 by G Antiaris   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

JFK to Guayaquil and to the Galapagos. The plane seemed in okay condition. However, when we arrived at the airport, the flight was delayed 3 hours and even after verbal and email confirmation days prior, our vegetarian meals were not on the plane. The flight attendants were not helpful when trying to piece-meal some old, cold and inedible vegetables together. Additionally, my seat was broken and also the audio portion for the in-flight movie would not work, and when I mentioned these issues to the flight attendant, I was told "I am sorry" and then he walked away.


AEROGAL Aerolíneas Galapagos review :  10 April 2011 by Y Yakov   (USA)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Travelled recently to Ecuador and Galapagos from New York City (JFK). Took Aerogal for seven total legs. The airline was cheapest by far compared to other airlines. Not a single leg departed on time, and departure lateness varied from 30mins to 2.5hrs. This was a big deal when my group missed its first connection, from Guayaquil to Quito, and we had to wait several hours for the next plane. Only one baggage mishap - baggage for some of our group members came with a later plane, meaning we had to wait in the airport an additional two hours after that first two hour delay. Staff in GYE or UIO was not very responsive to or concerned about this situation. Would fly again - only because it's half-priced compared to the other guys.


AEROGAL Aerolíneas Galapagos review :  9 January 2011 by Jacqueline Lehmann   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Aerogal overbooked our flight from JFK to Guayaquil by 50-60 passengers. Even though we arrived three hours early for our flight, we were left standing in the terminal as our plane took off. No one could tell us when they would be able to put us on a flight. As a result, we missed our connection and lost an entire day of our honeymoon, as well as the upgraded accommodations that we had paid for. We have been offered no compensation and no one at the airline is responding to my emails.


AEROGAL Aerolíneas Galapagos review :  22 December 2010 by Christoffer Madsen   (Denmark)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BOG-UIO economy a few weeks ago. Apart from a 20 min delay out of Bogotŕ which we never caught up on, this was a flight that reminded me how flying in Europe used to be. new A320 with good IFE considering the 1h15m flight, and tasty warm breakfast served in economy - as a Dane I was amazed to find my homeland's butter brand Lurpak onboard! Staff served drinks twice, before our descenT to Quito. Bags already on the belt when we had cleared immigration. Great flight, only issue was the delay.


AEROGAL Aerolíneas Galapagos review :  31 August 2010 by Uwe Bode   (Colombia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Guayaquil-Quito in old 737-200, maybe one of the last opportunities to fly this aircraft, gorgeous for Aviation enthusiasts! Aircraft well-maintained and clean, service good for a 30 minutes hop, consisting of a sandwich and beverages. Flight on time, friendly staff, nothing to complain about. Quito-Bogota in 757, on-time, friendly and motivated staff, light meal served, beverages soft drinks and beer, wine, coffee. Aero Gal belongs now to the Avianca group, all Quito flights are now done by Aero Gal, which does not appear a drop in service quality so far.


AEROGAL Aerolíneas Galapagos review :  20 July 2010 by A Robertson   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Guayaquil to Galapagos (Balta), coach. Flight was delayed several hours (which appeared to be preplanned because our guide knew about it). When the flight arrived, it was a new 757 and they served breakfast/lunch. All flight attendants spoke clear English and very helpful.


AEROGAL Aerolíneas Galapagos review :  29 October 2009 by Carlos Watson   (Ecuador)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Aerogal has routes within Ecuador and international flights to Miami and JFK. Domestic service is reliable, on time, and cabin service excellent. Seats are generally available to walk up customers on the day of the flight. Aerogal web site reservation and ticketing system functions well.


AEROGAL Aerolíneas Galapagos review :  13 September 2009 : by Uwe Bode   (Colombia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Aero Gal is the second airline of Ecuador, apart from TAME. Their name means Aero Galapagos. They use primarily old 737-200. I flew on one of these 2 days ago from Quito to Guayaquil, and it was an experience of the late 70s. Cramped seats, but good service for a quick 30 minutes flight, consisting of a tasty sandwich, and choice of beverages, like juice, soft drinks, coffee. The aircraft was clean, FAs friendly. Would fly them again on domestic routes.








 


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