Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports   Aeroflot   126 reviews an official 3-Star Airline   Add your Aeroflot Review   Aeroflot detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

PAGE 1 2 3 4

AEROFLOT customer review :  24 August 2010 by L Daguet   (France)

Shanghai - Moscow - Paris. Long haul flight slightly delayed but could allow connection to 2nd leg with 1hr connection time. Due to Aeroflot very poor management of bus transfer between terminal, connection was missed - Aeroflot very poor management of missed connection flight - during 3 Hours Aeroflot staff very poor behavior and politeness. No information, no refreshment drinks, no support to find shortest connection, no rebooking on alternative company, no hotel booking to spend night. After 3 hours, only few euro voucher to buy 1 sandwich and 1 drink. All night spent in terminal airport seated on waiting seat with armrest. In case you need to fly Aeroflot, book with minimum 3 hours connection at Moscow.

AEROFLOT customer review :  22 August 2010 by A Monin   (Russia)

New York to Moscow with our little kid. At the check in counter they promised us the bassinet for our 6 month old son but we never got it since they do not have proper fastening for it in the plane. As a result we spent 9 hour trip from New York to Moscow holding our son on a lap. In order to find justice we tried to contact Aeroflot. After spending a lot of time on the phone (very hard to reach anybody) we were redirected to the open line (email address). However, all our attempts to contact them via email are a waste of time - they do not respond at all, not even the confirmation of receiving the message. Worst company we ever flew.

AEROFLOT customer review :  14 August 2010 by N Turkka   (Finland)

HEL-SVO-AER-SVO-OVB-SVO-HEL. I was upgraded HEL-SVO, SVO-OVB, OVB-SVO due to overbooked economy class. Good service provided by ground staff in Sheremetyevo Airport and by cabin crew. The new terminal in Sheremetyevo Airport is modern, easy to navigate and comfortable. Cabin crew pleasant and professional, usually a mix of a very junior and senior ages, but friendly and pleasant. Catering excellent, seats are comfortable. Aeroflot gives personal Audiovideo player over 2.5 hour flights in business class.

AEROFLOT customer review :  13 August 2010 by M Smith   (UK)

London to Tokyo via Moscow. We were upgraded to business class at LHR free, simply by asking! Flights had some minor delays. FAs on all legs were efficient - some even smiled. Food in economy was poor but drinks were served regularly. Sheremetyevo was nowhere near as bad as other reviewers reported, some queues but prices as you would expect from any airport. Very cheap flight but good service overall.

AEROFLOT customer review :  11 August 2010 by S Boyd   (UK)

London to Beijing via Moscow Sheremetyevo. The flight to Moscow was fine and cabin crew were generally friendly (although they didn't waste too many smiles). Then began the hellish 7 hour wait at Sheremetyevo - food and drink are more overpriced than you can imagine (11 Euros bought us a beer and a soft drink), there is no air conditioning, and the toilets stink. We were also to learn that the delay to boarding we experienced in Heathrow was a typical feature of the Aeroflot service - every boarding on the outward and return flights were delayed. Obviously delays occur, but there was absolutely no communication with passengers at any point regarding this. The only exception seemed to be Russian passengers who after queuing for 30 mins past the boarding time at Sheremetyevo seemed to be told to go to find a bar because it would be a while! Unfortunately, not being able to speak Russian, this was only a guess between us and our fellow passengers. This was also after our patience was already wearing thin, having been delayed for 4 hours at Beijing with no explanation! Communication is not one of Aeroflot's strong points. On the journey back from Beijing they kindly decided to make every announcement in Russian, English and Mandarin for the benefit of their passengers. However, they mumbled the English so badly that we could only pick up every third word. Also a little disconcerting were the long sighs between sentences as if the announcer just couldn't bear to have to do his job any longer! On arrival at Heathrow on the return journey we breathed a sigh of relief and vowed never to travel to Sheremetyevo or with Aeroflot again. But there was one final surprise. Due to the late arrival of the flight from Beijing which only left us with 30 mins transfer time at Moscow, our baggage hadn't made the connection and so didn't arrive with us! The fares may be incredibly cheap, but my advice is just don't travel with them.

AEROFLOT customer review :  9 August 2010 by Jeroen Kramer   (Netherlands)

Amsterdam-Moscow-Bangkok return. No leg space for me (I'm 1.87 m). Rude, indifferent personnel. Moscow Airport also rude, indifferent personnel and no airconditioning at 37 Celsius. Our first and last trip with Aeroflot.

AEROFLOT customer review :  5 August 2010 by Florence Tlau   (India)

DEL-SVO-OSL. Flights satisfactory and on time, meals served and attendants were prompt. OSL- SVO-DEL flights on time, FAs rude and indifferent, and one has to think hard before calling an FA. Shifting from terminals was confusing at the SVO airport, no lounges and no seats at the gates - we have to find seats at the staircase as the floors near the gates were occupied. Ground staff are rude and are allergic to smiles. Most shops don't sell water and the ones that did accepted only roubles. The flight is cheap, but I do care about customer service so I wish not to travel again by Aeroflot - or any flight that lands in SVO airport.

AEROFLOT customer review :  30 July 2010 by A Mian   (USA)

New York to Dubai with 7 hours layover in Moscow. I will neither recommend nor take Aeroflot in future, despite low fare or other attractions. Language is a big barrier - if you don't know Russian Language, you will be at loss. Announcements in English are also very hard to hear and understand. Flight attendants are more focused on Russian speaking passengers. Put the yellow light on for good 15 minutes to call the Attendant, no one will come unless you get up from your seat and stop some passing-by employee. Despite the fact that prior to my return from Dubai I had called and reconfirmed my request for special meal, I was served the same regular meal with meat on the pretext that by mistake they had given my special meal to some other passenger. As a frequent traveller, I am used to some unplanned inconveniences; but not to this kind of bad travel experience with Aeroflot.

AEROFLOT customer review :  29 July 2010 by F Enzmann   (Austria)

VIE-SVO-SHA on A319/B767. Vienna-Moscow very good hot meal service with two rounds of drinks tea and coffee. Flight attendants did a good job. Transfer time in Moscow long and a bit tiring as terminal facilities are limited. Bring something to read and escape the crowd and go to one of the restaurants on the first floor. Flight on older 767, seat pitch better than on newer aircraft with comfy leather seats. Hot meals for dinner and breakfast. Baggage on time and in one piece. I appreciate Aeroflot policy serving no alcohol on flights to China, which makes flights more calm as no annoyance by unruly passengers! Flights back: service was same standard just the catering from Shanghai was less appealing. A330 with PTV and AVOD in economy, but selection limited. During the day flight FA's made rounds with drink trays. All in all a solid and pleasant experience despite long waiting time in Moscow.

AEROFLOT customer review :  17 July 2010 by Y van den Braak   (Netherlands)

AMS-SVO-BKK return and was quite disappointed. We initially booked Aeroflot to experience their new A330 on route to Bangkok, but SU decided to change the equipment to a very old B767 with no IFE. Food disgusting, we were offered the same food on all 4 legs. FA's, a couple of them are friendly but the majority were more focusing on their appearance with make-up. I cannot understand why SU has been accepted by the Skyteam as a member. One positive point is that we got seats with more legroom on the way back. SVO airport is terrible but that's another story. I will never fly with Aeroflot again.

AEROFLOT customer review :  6 July 2010 by Ibrahim Rohman   (Sweden)

STO-SVO-NRT vv. I found everything comfortable, food was okay (we order Muslim meal which came first), plane clean, check in at STO was little bit inefficient but it was very punctual in NRT. If there are many complaint related to FA who are rarely smile, it is relevant to their motto "if we don't smile we are trying hard to make you smile".

AEROFLOT customer review :  2 July 2010 by M Bos   (Spain)

Amsterdam - Moscow - Beijing round trip. It was puntual on the way to Beijing. Food was quite disgusting, flight attendants not friendly. On the way out, 5.5 hours delay in Beijing airport, all the Aeroflot staff/agents were hiding behind the glass door at the boarding gate, let the staff of airport to deal with the angry crowd. Through waiting time only one drink offered. There was one Russian staff came out of the gate to update people, he was announcing 3 sentences in Russian, then went right back in. After arriving Moscow from Beijing, there were total 72 passengers missed the connection flights. Ground was a big mess, kids crying, adults crowded. Because there was no system whatsoever, all the ground staff looked even more confused then us. Took 2 hours to get everything sorted, then got on bus transferring to Novotel for one night. Took another 2-3 hours to sort out the rooms. Everywhere we went in Novotel, we were treated as prisoners, everywhere we went we had to wait to form a group, then guards escorted us. Food was even more disgusting then the food on the plane. All the guards were rude and angry. The sheets were not fresh, there was no tooth brush in all room, some room didn't have shampoo or soap. This was our (me and my husband) first time flying with Aeroflot, we promised each other we will not fly with them again. The whole experience was so ridiculous that we went totally beyond angry.

AEROFLOT customer review :  10 June 2010 by B Stewart   (Hong Kong)

LED-SVO and SVO-HEL. I wasn't expecting much but was pleasantly surprised by their business class offering. Lounges could do with a great deal of improvement but inflight they were top notch. French wines and very good food, exceptional service from friendly crews. Very new Airbus aircraft and leather seats on these short hops.