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Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports |
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AEROFLOT customer review : 27 February 2010 by S Chan (Hong Kong)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
HKG-SVO-CDG return. To and from Hong Kong by ageing Boeing 767-300ER and overhead screens,
insufficient considering what other airlines are offering to Asia. Meal choices ex-HKG are
excellent, but ex-SVO is quite poor. Baggage delayed by one day on the outbound journey and
was stuck in SVO. Onboard, flight attendants were very professional but ground staff were
totally the opposite. Transit desk situation totally chaotic - on the inbound the counter
being unmanned.
AEROFLOT customer review : 18 February 2010 by Anders Pedersen (Denmark)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
HAN-SVO-CPH return. Excellent trips, on time, Boeing 767-300 and A319. 1 of 2 connections in
Moscow is poor. Excellent lounges in Russian Tzar - style! FA’s service-minded, fast,
smiling. Good, Asian-inspired food (boarded from Hanoi), 3 choices: pork, beef, and seafood.
Food enough - hot dishes replenished if needed. Alcoholic beverages sold at medium prices –
make up for cheap ticket (half of LH and SQ for same destination). French wines and champagne,
Tuborg beer. Soft drinks, snacks, muffins, and chocolates, free and plenty. Toys for kids
inspiring and innovative. Good seats, changed twice: first to exit row with plenty leg space.
Later to vacant seats for a nap. Entertainment and magazine limited but acceptable.
AEROFLOT customer review : 12 February 2010 by Tim Waters (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Paris-Moscow and Moscow-St Petersburg. Two excellent return flights. Aircraft new -
particularly the A330 which can't have been more than a few weeks OLD. Crew friendly. Food
pretty good. On time on 3 out of four legs, with one 10 min delay. Baggage a little slow,
but ok. Price was rock bottom. Would pick Aeroflot over Air France on the Paris-Moscow route
every time. I do miss the Tupolevs on the Russian internal flights. They were real planes,
with the excitement of near death experience guaranteed - that's progress.
AEROFLOT customer review : 9 February 2010 by Jacky Ng (Sweden)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Stockholm-Moscow-Hong Kong return on A319 and B767. The handling agent in Stockholm and Hong
Kong top notch with check in and boarding smooth. But the transfer in Moscow is a patient
game. They are slow and not so helpful. Remember that even if you fly in Business or have a
Gold card you need a special invitation card at Aeroflot Transfer desk - it is not enough just
showing the card or boarding pass. The short-haul flights with Aeroflot is super, one of the
best in Europe from seats to service. But flying intercontinental is bad. B767 at least 15
seats in Economy was broken, seat is very narrow, no PTV and all mainscreen movies in Russian
language. The fare was cheap so Aeroflot can compensate for the miss - and my miles appear in
my Flying Blue account after 3days.
AEROFLOT customer review : 29 January 2010 by Jose Gonzalez (Spain)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
MAD-SVO-BKK return. Undoubtedly the worst flight I have had - the first leg between Madrid and
Moscow was ok on a decent A320 but the 2nd and 3rd legs were a nightmare. When I got on in
that old-fashioned IL-96 I felt as if I were in a huge cave - the seat pich was tiny, there
wasn´t any sort of inflight entertainment, not even a screens from the ceiling. I got 2 poor
meals, the first one after taking off and the 2nd one 8 hours later. FA's were rude and the
youngest one were at least 50. There were some people getting drunk and making noise and the
crew didn´t move a finger. The inbound flight was the same but this time they left my luggage
in Moscow, fortunately it arrived to Madrid 3 days later - choose another airline if you have
chance.
AEROFLOT customer review : 20 January 2010 by J Grimmett (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
Flew Moscow to Tashkent. Overall the experience was pleasant; pretty good seats, friendly and
efficient staff, excellent food, and arrival ahead of schedule.
AEROFLOT customer review : 11 December 2009 by B Li (China)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
Hong Kong - Moscow (day flight) and return to Shanghai (night flight). Excellent CX lounge in
HK, boarding priority given to premium pax, occupancy around 10%. Warm service from elderly
crew, pre take off champagne, amenity kits and digiplayers handed out. Superb lunch, enormous
quantities. Then relax with frequent drink refills (poor wines), water handed over. Afternoon
tea snacks before landing. Transfer at Moscow airport is a nightmare and so is the biz lounge
there. Flight to Shanghai bit late, no priority boarding, again almost empty, good service but
this time complaints about the food - only chinese options in the menu, small portions and
tasting very, very poor. Both flights same seats - angled flat but not horizontal, bit narrow.
Good for relaxing, worse for sleeping -one would have not much privacy with a passenger
occupying next seat. I'll fly them in the future because of price/service value. Just hope by
that time they'll finally finish construction of the new terminal at Sheremetyevo.
AEROFLOT customer review : 28 September 2009 by Boris Orenic (Slovakia)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
VIE-SVO-BKK return. The ticket cost me 385EUR, European flights operated by A319/320. These
planes have comfortable seating with decent leg room, service onboard good and meals tasty.
Second leg was on IL96 - plane clean and in reasonable good shape. Yes there is not any
entertainment system, seats were ok, reclined well but legroom poor. Even though staff was
not smiling, onboard service was ok and bathrooms checked on regular basis. Both meals tasty.
Return flight to SVO was operated by a new A332 with personal entertainment system. Onboard
service again very good however legroom seemed to be worse compare to A319/320 planes. All
flights on time. Overall good experience and if the fare is good I will fly with Aeroflot
again.
AEROFLOT customer review : 7 August 2009 by Joerg Boese (Germany)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
Munich-Moscow-Munich. Business class just 2x2 seats in A320, wide, comfortable seats. Food
very good, crew sometimes a little behind in English but attentive, always refilling glasses.
Though it is a rather short flight, full amenity kit, video players on demand, nuts, towels,
the works. In economy Aeroflot is not remarkable, but their business class was an example of
what even mid-distance travel can be.
AEROFLOT customer review : 3 August 2009 by Jose Cury (Brazil)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
NCE-SVO-LED C class. Very good seats on 2x2 configuration, portable dvd screen. Meal menu
three courses with a lot of options, friendly and efficient staff.
AEROFLOT customer review : 20 July 2009 by Dimitri Skorobutov (Russia)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
SVO-HKG-SVO Business B-767-300. Comfortable cocoon seats, good food (snacks, salads, main
courses, desserts), average drinks, motivated and friendly staff. Inflight entertainment
leaves much to be desired (very strange Digiplayers separately at your seat with poor
content).
AEROFLOT customer review : 14 July 2009 by Olga Bocharova (Russia)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Moscow-Shanghai-Moscow. I chose to fly with them because they announced they are going to use
just newly bought Airbus with onboard entertainment. There was no difficulties in check-in,
and everything on time. When it was time to go on board, I started to realize that it is a
Boeing 767, which has little onboard entertainment. The crew was friendly enough, but it takes
time to get their attention between meals. Unfortunately, on my way back it was the same
situation with Boeing and they messed up my vegetarian meal (which I specifically order) -
they couldn't offer me anything, just few bits of fruits and rice that I had to scrap. We
arrived on-time, but horrible SVO airport and unbelievable long, and unorganized passport
control - by the time we all got through our luggage was on the floor among the other flights
luggage.
AEROFLOT customer review : 27 April 2009 : by Y Kiselev
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Customer Rating : 4/5 |  |
Moscow to Oslo, Istanbul and Arkhangelsk economy class. The first with new Airbus aircraft
with comfortable seats and decent leg space, fairly good meals and suitable selection of
beverages. The crew was friendly and helpful - though they surely have to work harder to reach
Thai or Singapore level. Ground handling and passport control at SVO was swift enough, it took
about 30-40 minutes after landing to get out of the terminal building. The flight to
Arkhangelsk was operated by Aeroflot-Nord - an Aeroflot's subsidiary. Boeing 737 not a new
one, but still OK. Meal was simple and modest in size, but OK for a domestic 1h45m flight.
Miles for all the flights appeared on my KLM Flying Blue card within 4 weeks. If requested to
rate Aeroflot's performance and forget quite a horrible SVO airport, I would give the Russian
flag carrier 4 stars.
AEROFLOT customer review : 15 April 2009 : by Yevheniy Kahanovych
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Customer Rating : 3/5 |  |
For the first time in many years I decided to give them a try last week for two short hops
between Kiev and Moscow. Could manage my booking online, but only through KLM and AirFrance
websites. No online check-in service. Efficient check-in in Kiev, check-in at kiosk in Moscow.
Conveniently scheduled on-time arrivals and departures outbound and inbound. New clean planes
A320 with Recaro seats and generous legroom. Polite and professional crews. Food unappetizing
and tiny portions. You'd rather skip it. I didn't check in any luggage, so cannot comment on
delivery speed. All in all, it is not Aeroflot that used to be, but there is still a long way
to go, especially in terms of integrity of product. Excellent value for money between Kiev
and Moscow, but I would never fly them long haul or with transfer.
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