Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports

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AEROFLOT customer review :  27 February 2010 by S Chan   (Hong Kong)

HKG-SVO-CDG return. To and from Hong Kong by ageing Boeing 767-300ER and overhead screens, insufficient considering what other airlines are offering to Asia. Meal choices ex-HKG are excellent, but ex-SVO is quite poor. Baggage delayed by one day on the outbound journey and was stuck in SVO. Onboard, flight attendants were very professional but ground staff were totally the opposite. Transit desk situation totally chaotic - on the inbound the counter being unmanned.

AEROFLOT customer review :  18 February 2010 by Anders Pedersen   (Denmark)

HAN-SVO-CPH return. Excellent trips, on time, Boeing 767-300 and A319. 1 of 2 connections in Moscow is poor. Excellent lounges in Russian Tzar - style! FA’s service-minded, fast, smiling. Good, Asian-inspired food (boarded from Hanoi), 3 choices: pork, beef, and seafood. Food enough - hot dishes replenished if needed. Alcoholic beverages sold at medium prices – make up for cheap ticket (half of LH and SQ for same destination). French wines and champagne, Tuborg beer. Soft drinks, snacks, muffins, and chocolates, free and plenty. Toys for kids inspiring and innovative. Good seats, changed twice: first to exit row with plenty leg space. Later to vacant seats for a nap. Entertainment and magazine limited but acceptable.

AEROFLOT customer review :  12 February 2010 by Tim Waters   (UK)

Paris-Moscow and Moscow-St Petersburg. Two excellent return flights. Aircraft new - particularly the A330 which can't have been more than a few weeks OLD. Crew friendly. Food pretty good. On time on 3 out of four legs, with one 10 min delay. Baggage a little slow, but ok. Price was rock bottom. Would pick Aeroflot over Air France on the Paris-Moscow route every time. I do miss the Tupolevs on the Russian internal flights. They were real planes, with the excitement of near death experience guaranteed - that's progress.

AEROFLOT customer review :  9 February 2010 by Jacky Ng   (Sweden)

Stockholm-Moscow-Hong Kong return on A319 and B767. The handling agent in Stockholm and Hong Kong top notch with check in and boarding smooth. But the transfer in Moscow is a patient game. They are slow and not so helpful. Remember that even if you fly in Business or have a Gold card you need a special invitation card at Aeroflot Transfer desk - it is not enough just showing the card or boarding pass. The short-haul flights with Aeroflot is super, one of the best in Europe from seats to service. But flying intercontinental is bad. B767 at least 15 seats in Economy was broken, seat is very narrow, no PTV and all mainscreen movies in Russian language. The fare was cheap so Aeroflot can compensate for the miss - and my miles appear in my Flying Blue account after 3days.

AEROFLOT customer review :  29 January 2010 by Jose Gonzalez   (Spain)

MAD-SVO-BKK return. Undoubtedly the worst flight I have had - the first leg between Madrid and Moscow was ok on a decent A320 but the 2nd and 3rd legs were a nightmare. When I got on in that old-fashioned IL-96 I felt as if I were in a huge cave - the seat pich was tiny, there wasn´t any sort of inflight entertainment, not even a screens from the ceiling. I got 2 poor meals, the first one after taking off and the 2nd one 8 hours later. FA's were rude and the youngest one were at least 50. There were some people getting drunk and making noise and the crew didn´t move a finger. The inbound flight was the same but this time they left my luggage in Moscow, fortunately it arrived to Madrid 3 days later - choose another airline if you have chance.

AEROFLOT customer review :  20 January 2010 by J Grimmett   (UK)

Flew Moscow to Tashkent. Overall the experience was pleasant; pretty good seats, friendly and efficient staff, excellent food, and arrival ahead of schedule.

AEROFLOT customer review :  11 December 2009 by B Li   (China)

Hong Kong - Moscow (day flight) and return to Shanghai (night flight). Excellent CX lounge in HK, boarding priority given to premium pax, occupancy around 10%. Warm service from elderly crew, pre take off champagne, amenity kits and digiplayers handed out. Superb lunch, enormous quantities. Then relax with frequent drink refills (poor wines), water handed over. Afternoon tea snacks before landing. Transfer at Moscow airport is a nightmare and so is the biz lounge there. Flight to Shanghai bit late, no priority boarding, again almost empty, good service but this time complaints about the food - only chinese options in the menu, small portions and tasting very, very poor. Both flights same seats - angled flat but not horizontal, bit narrow. Good for relaxing, worse for sleeping -one would have not much privacy with a passenger occupying next seat. I'll fly them in the future because of price/service value. Just hope by that time they'll finally finish construction of the new terminal at Sheremetyevo.

AEROFLOT customer review :  28 September 2009 by Boris Orenic   (Slovakia)

VIE-SVO-BKK return. The ticket cost me 385EUR, European flights operated by A319/320. These planes have comfortable seating with decent leg room, service onboard good and meals tasty. Second leg was on IL96 - plane clean and in reasonable good shape. Yes there is not any entertainment system, seats were ok, reclined well but legroom poor. Even though staff was not smiling, onboard service was ok and bathrooms checked on regular basis. Both meals tasty. Return flight to SVO was operated by a new A332 with personal entertainment system. Onboard service again very good however legroom seemed to be worse compare to A319/320 planes. All flights on time. Overall good experience and if the fare is good I will fly with Aeroflot again.

AEROFLOT customer review :  7 August 2009 by Joerg Boese   (Germany)

Munich-Moscow-Munich. Business class just 2x2 seats in A320, wide, comfortable seats. Food very good, crew sometimes a little behind in English but attentive, always refilling glasses. Though it is a rather short flight, full amenity kit, video players on demand, nuts, towels, the works. In economy Aeroflot is not remarkable, but their business class was an example of what even mid-distance travel can be.

AEROFLOT customer review :  3 August 2009 by Jose Cury   (Brazil)

NCE-SVO-LED C class. Very good seats on 2x2 configuration, portable dvd screen. Meal menu three courses with a lot of options, friendly and efficient staff.

AEROFLOT customer review :  20 July 2009 by Dimitri Skorobutov   (Russia)

SVO-HKG-SVO Business B-767-300. Comfortable cocoon seats, good food (snacks, salads, main courses, desserts), average drinks, motivated and friendly staff. Inflight entertainment leaves much to be desired (very strange Digiplayers separately at your seat with poor content).

AEROFLOT customer review :  14 July 2009 by Olga Bocharova   (Russia)

Moscow-Shanghai-Moscow. I chose to fly with them because they announced they are going to use just newly bought Airbus with onboard entertainment. There was no difficulties in check-in, and everything on time. When it was time to go on board, I started to realize that it is a Boeing 767, which has little onboard entertainment. The crew was friendly enough, but it takes time to get their attention between meals. Unfortunately, on my way back it was the same situation with Boeing and they messed up my vegetarian meal (which I specifically order) - they couldn't offer me anything, just few bits of fruits and rice that I had to scrap. We arrived on-time, but horrible SVO airport and unbelievable long, and unorganized passport control - by the time we all got through our luggage was on the floor among the other flights luggage.

AEROFLOT customer review : 27 April 2009 : by Y Kiselev

Customer Rating : 4/5

Moscow to Oslo, Istanbul and Arkhangelsk economy class. The first with new Airbus aircraft with comfortable seats and decent leg space, fairly good meals and suitable selection of beverages. The crew was friendly and helpful - though they surely have to work harder to reach Thai or Singapore level. Ground handling and passport control at SVO was swift enough, it took about 30-40 minutes after landing to get out of the terminal building. The flight to Arkhangelsk was operated by Aeroflot-Nord - an Aeroflot's subsidiary. Boeing 737 not a new one, but still OK. Meal was simple and modest in size, but OK for a domestic 1h45m flight. Miles for all the flights appeared on my KLM Flying Blue card within 4 weeks. If requested to rate Aeroflot's performance and forget quite a horrible SVO airport, I would give the Russian flag carrier 4 stars.

AEROFLOT customer review : 15 April 2009 : by Yevheniy Kahanovych

Customer Rating : 3/5

For the first time in many years I decided to give them a try last week for two short hops between Kiev and Moscow. Could manage my booking online, but only through KLM and AirFrance websites. No online check-in service. Efficient check-in in Kiev, check-in at kiosk in Moscow. Conveniently scheduled on-time arrivals and departures outbound and inbound. New clean planes A320 with Recaro seats and generous legroom. Polite and professional crews. Food unappetizing and tiny portions. You'd rather skip it. I didn't check in any luggage, so cannot comment on delivery speed. All in all, it is not Aeroflot that used to be, but there is still a long way to go, especially in terms of integrity of product. Excellent value for money between Kiev and Moscow, but I would never fly them long haul or with transfer.