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Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports |
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AEROFLOT customer review : 24 August 2010 by L Daguet (France)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Shanghai - Moscow - Paris. Long haul flight slightly delayed but could allow connection to 2nd
leg with 1hr connection time. Due to Aeroflot very poor management of bus transfer between
terminal, connection was missed - Aeroflot very poor management of missed connection flight -
during 3 Hours Aeroflot staff very poor behavior and politeness. No information, no
refreshment drinks, no support to find shortest connection, no rebooking on alternative
company, no hotel booking to spend night. After 3 hours, only few euro voucher to buy 1
sandwich and 1 drink. All night spent in terminal airport seated on waiting seat with armrest.
In case you need to fly Aeroflot, book with minimum 3 hours connection at Moscow.
AEROFLOT customer review : 22 August 2010 by A Monin (Russia)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
New York to Moscow with our little kid. At the check in counter they promised us the bassinet
for our 6 month old son but we never got it since they do not have proper fastening for it in
the plane. As a result we spent 9 hour trip from New York to Moscow holding our son on a lap.
In order to find justice we tried to contact Aeroflot. After spending a lot of time on the
phone (very hard to reach anybody) we were redirected to the open line (email address).
However, all our attempts to contact them via email are a waste of time - they do not respond
at all, not even the confirmation of receiving the message. Worst company we ever flew.
AEROFLOT customer review : 14 August 2010 by N Turkka (Finland)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
HEL-SVO-AER-SVO-OVB-SVO-HEL. I was upgraded HEL-SVO, SVO-OVB, OVB-SVO due to overbooked
economy class. Good service provided by ground staff in Sheremetyevo Airport and by cabin
crew. The new terminal in Sheremetyevo Airport is modern, easy to navigate and comfortable.
Cabin crew pleasant and professional, usually a mix of a very junior and senior ages, but
friendly and pleasant. Catering excellent, seats are comfortable. Aeroflot gives personal
Audiovideo player over 2.5 hour flights in business class.
AEROFLOT customer review : 13 August 2010 by M Smith (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
London to Tokyo via Moscow. We were upgraded to business class at LHR free, simply by asking!
Flights had some minor delays. FAs on all legs were efficient - some even smiled. Food in
economy was poor but drinks were served regularly. Sheremetyevo was nowhere near as bad as
other reviewers reported, some queues but prices as you would expect from any airport. Very
cheap flight but good service overall.
AEROFLOT customer review : 11 August 2010 by S Boyd (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
London to Beijing via Moscow Sheremetyevo. The flight to Moscow was fine and cabin crew were
generally friendly (although they didn't waste too many smiles). Then began the hellish 7 hour
wait at Sheremetyevo - food and drink are more overpriced than you can imagine (11 Euros
bought us a beer and a soft drink), there is no air conditioning, and the toilets stink.
We were also to learn that the delay to boarding we experienced in Heathrow was a typical
feature of the Aeroflot service - every boarding on the outward and return flights were
delayed. Obviously delays occur, but there was absolutely no communication with passengers at
any point regarding this. The only exception seemed to be Russian passengers who after queuing
for 30 mins past the boarding time at Sheremetyevo seemed to be told to go to find a bar
because it would be a while! Unfortunately, not being able to speak Russian, this was only a
guess between us and our fellow passengers. This was also after our patience was already
wearing thin, having been delayed for 4 hours at Beijing with no explanation! Communication is
not one of Aeroflot's strong points. On the journey back from Beijing they kindly decided to
make every announcement in Russian, English and Mandarin for the benefit of their passengers.
However, they mumbled the English so badly that we could only pick up every third word. Also a
little disconcerting were the long sighs between sentences as if the announcer just couldn't
bear to have to do his job any longer! On arrival at Heathrow on the return journey we
breathed a sigh of relief and vowed never to travel to Sheremetyevo or with Aeroflot again.
But there was one final surprise. Due to the late arrival of the flight from Beijing which
only left us with 30 mins transfer time at Moscow, our baggage hadn't made the connection and
so didn't arrive with us! The fares may be incredibly cheap, but my advice is just don't
travel with them.
AEROFLOT customer review : 9 August 2010 by Jeroen Kramer (Netherlands)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Amsterdam-Moscow-Bangkok return. No leg space for me (I'm 1.87 m). Rude, indifferent
personnel. Moscow Airport also rude, indifferent personnel and no airconditioning at 37
Celsius. Our first and last trip with Aeroflot.
AEROFLOT customer review : 5 August 2010 by Florence Tlau (India)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
DEL-SVO-OSL. Flights satisfactory and on time, meals served and attendants were prompt. OSL-
SVO-DEL flights on time, FAs rude and indifferent, and one has to think hard before calling an
FA. Shifting from terminals was confusing at the SVO airport, no lounges and no seats at the
gates - we have to find seats at the staircase as the floors near the gates were occupied.
Ground staff are rude and are allergic to smiles. Most shops don't sell water and the ones
that did accepted only roubles. The flight is cheap, but I do care about customer service so
I wish not to travel again by Aeroflot - or any flight that lands in SVO airport.
AEROFLOT customer review : 30 July 2010 by A Mian (USA)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
New York to Dubai with 7 hours layover in Moscow. I will neither recommend nor take Aeroflot
in future, despite low fare or other attractions. Language is a big barrier - if you don't
know Russian Language, you will be at loss. Announcements in English are also very hard to
hear and understand. Flight attendants are more focused on Russian speaking passengers. Put
the yellow light on for good 15 minutes to call the Attendant, no one will come unless you get
up from your seat and stop some passing-by employee. Despite the fact that prior to my return
from Dubai I had called and reconfirmed my request for special meal, I was served the same
regular meal with meat on the pretext that by mistake they had given my special meal to some
other passenger. As a frequent traveller, I am used to some unplanned inconveniences; but not
to this kind of bad travel experience with Aeroflot.
AEROFLOT customer review : 29 July 2010 by F Enzmann (Austria)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
VIE-SVO-SHA on A319/B767. Vienna-Moscow very good hot meal service with two rounds of drinks
tea and coffee. Flight attendants did a good job. Transfer time in Moscow long and a bit
tiring as terminal facilities are limited. Bring something to read and escape the crowd and
go to one of the restaurants on the first floor. Flight on older 767, seat pitch better than
on newer aircraft with comfy leather seats. Hot meals for dinner and breakfast. Baggage on
time and in one piece. I appreciate Aeroflot policy serving no alcohol on flights to China,
which makes flights more calm as no annoyance by unruly passengers! Flights back: service was
same standard just the catering from Shanghai was less appealing. A330 with PTV and AVOD in
economy, but selection limited. During the day flight FA's made rounds with drink trays. All
in all a solid and pleasant experience despite long waiting time in Moscow.
AEROFLOT customer review : 17 July 2010 by Y van den Braak (Netherlands)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
AMS-SVO-BKK return and was quite disappointed. We initially booked Aeroflot to experience
their new A330 on route to Bangkok, but SU decided to change the equipment to a very old B767
with no IFE. Food disgusting, we were offered the same food on all 4 legs. FA's, a couple of
them are friendly but the majority were more focusing on their appearance with make-up. I
cannot understand why SU has been accepted by the Skyteam as a member. One positive point is
that we got seats with more legroom on the way back. SVO airport is terrible but that's
another story. I will never fly with Aeroflot again.
AEROFLOT customer review : 6 July 2010 by Ibrahim Rohman (Sweden)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
STO-SVO-NRT vv. I found everything comfortable, food was okay (we order Muslim meal which came
first), plane clean, check in at STO was little bit inefficient but it was very punctual in
NRT. If there are many complaint related to FA who are rarely smile, it is relevant to their
motto "if we don't smile we are trying hard to make you smile".
AEROFLOT customer review : 2 July 2010 by M Bos (Spain)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Amsterdam - Moscow - Beijing round trip. It was puntual on the way to Beijing. Food was quite
disgusting, flight attendants not friendly. On the way out, 5.5 hours delay in Beijing
airport, all the Aeroflot staff/agents were hiding behind the glass door at the boarding gate,
let the staff of airport to deal with the angry crowd. Through waiting time only one drink
offered. There was one Russian staff came out of the gate to update people, he was announcing
3 sentences in Russian, then went right back in. After arriving Moscow from Beijing, there
were total 72 passengers missed the connection flights. Ground was a big mess, kids crying,
adults crowded. Because there was no system whatsoever, all the ground staff looked even more
confused then us. Took 2 hours to get everything sorted, then got on bus transferring to
Novotel for one night. Took another 2-3 hours to sort out the rooms. Everywhere we went in
Novotel, we were treated as prisoners, everywhere we went we had to wait to form a group, then
guards escorted us. Food was even more disgusting then the food on the plane. All the guards
were rude and angry. The sheets were not fresh, there was no tooth brush in all room, some
room didn't have shampoo or soap. This was our (me and my husband) first time flying with
Aeroflot, we promised each other we will not fly with them again. The whole experience was so
ridiculous that we went totally beyond angry.
AEROFLOT customer review : 10 June 2010 by B Stewart (Hong Kong)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
LED-SVO and SVO-HEL. I wasn't expecting much but was pleasantly surprised by their business
class offering. Lounges could do with a great deal of improvement but inflight they were top
notch. French wines and very good food, exceptional service from friendly crews. Very new
Airbus aircraft and leather seats on these short hops.
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