AEROFLOT review : 27 April 2009 : by Y Kiselev

Customer Rating : 4/5

Moscow to Oslo, Istanbul and Arkhangelsk economy class. The first with new Airbus aircraft with comfortable seats and decent leg space, fairly good meals and suitable selection of beverages. The crew was friendly and helpful - though they surely have to work harder to reach Thai or Singapore level. Ground handling and passport control at SVO was swift enough, it took about 30-40 minutes after landing to get out of the terminal building. The flight to Arkhangelsk was operated by Aeroflot-Nord - an Aeroflot's subsidiary. Boeing 737 not a new one, but still OK. Meal was simple and modest in size, but OK for a domestic 1h45m flight. Miles for all the flights appeared on my KLM Flying Blue card within 4 weeks. If requested to rate Aeroflot's performance and forget quite a horrible SVO airport, I would give the Russian flag carrier 4 stars.

AEROFLOT review : 15 April 2009 : by Yevheniy Kahanovych

Customer Rating : 3/5

For the first time in many years I decided to give them a try last week for two short hops between Kiev and Moscow. Could manage my booking online, but only through KLM and AirFrance websites. No online check-in service. Efficient check-in in Kiev, check-in at kiosk in Moscow. Conveniently scheduled on-time arrivals and departures outbound and inbound. New clean planes A320 with Recaro seats and generous legroom. Polite and professional crews. Food unappetizing and tiny portions. You'd rather skip it. I didn't check in any luggage, so cannot comment on delivery speed. All in all, it is not Aeroflot that used to be, but there is still a long way to go, especially in terms of integrity of product. Excellent value for money between Kiev and Moscow, but I would never fly them long haul or with transfer.

AEROFLOT review : 15 April 2009 : by C Dunlop

Customer Rating : 3/5

Stockholm to Bombay via Moscow. The first flight was fine. The 6 hour stop over in Moscow was terrible. If at all possible would recommend not using this airport. Unhelpful staff, exorbitant prices. The 2nd leg of the journey started with Russian teenagers drinking their duty free alcohol on board and playing loud Goa trance music on their ghetto blaster. The crew did little to make them stop and we finally agreed with some of the teenagers to swap seats, after arguing with them for 10 minutes. No English or newspapers were offered. One of the 2 choices for dinner ran out half way down the plane.

AEROFLOT review : 7 April 2009 : by Johannes Neuber

Customer Rating : 1/5

I flew with Aeroflot from Berlin toBangkok via Moskow with Aoeroflot. In summary I can say, it was the worst long haul flight I ever had in my life. Aeroflot's quality level is far away from any Asian or European Airline. The flights from Berlin to Moskow and back were pretty ok. The service on the ground and in the air was ordinary. No luggage lost or something like that. I would give 3 stars for that. I recognized that the crew's english speaking capabilities are very poor. Terminal 2 of Moskow Sheremetyevo (SVO) Airport is really horrible. It still looks like in the early soviet 1970's: dirty, smoky, grey and depressing. The staff is very unfriendly. The security was slow and didn't speak english. The food is brackish and exorbitant expensive. But the worst thing of all were the long haul flights with the Ilyushin! This plane was very old and seemed to be unchanged since that time. It can be described as a flying sports hall. Believe it or not, but there are nothing more than seats in it! No inflight entertainment, no flight status screens, no radio program, no reading lamps, even no Fasten your seat belts signs. The crew seemed to be unmotivated and spoke only little English. We never got a smile. The food served was below grade. No other drinks than water or juice were available for free. No snacks between the main dishes were served. The air conditioner didn't work properly, so it was hot and stifling inside. A lot of the Russian passengers got drunk over the flight and at the end of the flight to Bangkok at least 3 passangers had to throw up! I never saw this on any other flight! I will definitely never fly again with Aeroflot.

AEROFLOT review : 26 March 2009 : by S Lau

Customer Rating : 4/5

I held a ticket between London and Hong Kong in Feb, however I have cancelled the ticket in January and asked for a refund in Aeroflot's office in Hong Kong. Staff in Hong Kong office can speak Cantonese, efficient and helpful. Unfortunately I have booked the ticket from an online travel agent in the UK, staff was only able to cancel my seats on both ways of my journeys. Then I was e-mail to my travel agent asking for a refund. They initially mentioned require maximum 3 months to have my money back to my credit card. Finally, I was only waiting for 1 week and already have my money £325 back (after deducting penalty £170). This was more efficient than expected.

AEROFLOT review : 10 March 2009 : by G Eames

Customer Rating : 2/5

I fly with them regularly between Moscow & London. On the ground and with ticketing they are the worst. Once an electronic ticket is bought, any changes need to be made in their office. This is a horrible experience, taking up lots of time. Average queues in their Moscow office are 1.5 hours. Ticketing conditions are about 50 yrs behind western airlines. I have a refundable ticket to travel tomorrow but cannot get a refund because I'm in the UK, where their office doesn't work at the weekend and closed early yesterday (5th March) for "technical reasons". I am £400 out of pocket. Advice - flying with them is a risk - not so much in the air but with your money & nerves.

AEROFLOT review : 22 January 2009 : by P Gromov

Customer Rating : 1/5

I am a frequent traveler on SU due to being based in Moscow. The service standards improved somewhat prior to SU joining SkyTeam but have since again deteriorated. Poor selection of drinks. Meals are unappetizing. The Russian bortsch is embarassing. Macaroni and cheese for breakfast anyone? Who designed this menu? Long-haul Business Class seats are dated. Everything is dated on Aeroflot. Amazing that they get away charging what they do.

AEROFLOT review : 19 January 2009 : by T Price

Customer Rating : 3/5

Zurich to Moscow. Good value, food average. A319 in good condition and clean. Watch out for excess baggage charges at Domodevo. No excess charged from Zurich for golf clubs as they were within 20kg allowance. On return I was charged $80; after complaining I was frogmarched to the pay desk and made to pay an extra $30 as the check-in clerk had undercharged. Soviet era attitudes still alive and well amongst some staff.

AEROFLOT review : 22 November 2008 : by J Delgado

Customer Rating : 4/5

YYZ-SVO-PKC. Check in at YYZ smooth. Comfortable seating in B767-300ER. Flight crew professional and friendly. 2 drunk passengers onboard dealt with swiftly by Aeroflot cabin crew. Flight to PKC delayed but no problems. Long flight but comfortable and food decent.

AEROFLOT review : 9 November 2008 : by Daniel Guenter

Customer Rating : 4/5

St. Petersburg-Moscow, and Moscow-Berlin. Checkin at Pulkovo I is a small nightmare for a non russian-speaker. Tupolev 154 on the domestic flight was not the newest of its kind and it showed. The seats were old, not too comfortable (flew with Rossiya with the same aircraft one week before and their seats were much more comfortable). Meal consisted of a croissant with cheese and meat. The flight crew seemed uninterested in the passengers needs. Transfer at SVO was interesting. We were bussed to a terminal, delegated through customs and passport control. Then we had to wait in a special room for a bus to transfer us to the international terminal. The flight to Berlin was an A- 320, which was new with new recaro leather seats and really decent seat pitch. Seats were very comfortable, the flight attendants were friendly and the food was also good. Apart from the main service there was one round of free drinks. As always on my Russian flights, any announcements made in English were hardly understandable. On the domestic flight it was like you would imagine an russian airline to be, but on the international flight it was much better than the german flag carrier Lufthansa for instance. And the price is really an argument. Aeroflot is in most cases really worth the little price.

AEROFLOT review : 4 November 2008 : by A Hetier

Customer Rating : 3/5

CDG-SVO, PRG-SVO, and several domestic flights. Well, Sheremetyevo 2 is a real nightmare but let's hope terminal 3 will be finished soon. Otherwise I have nothing to complain about the airline itself. No luggage lost and very little delays. I know that some people prefer Aeroflot over AF or KLM because of leg space. Maybe you don't get too many smiles on SU, but you do get proper attention. Aeroflot business class is a "real" business class in CDG-SVO, not just a "neutralised" middle seat and extra glass of champagne like AF.

AEROFLOT review : 13 October 2008 : by Michael Ryan

Customer Rating : 2/5

HKG-SVO-HKG Economy on B767. Food average on both flights - I had read most of the reviews here so was not really expecting anything from inflight entertainment to cabin crew service. On both ways we were told inflight entertainment was not working - nothing to do on a 10 hour flight but browse through an inflight magazine which is 95% in Russian! Legroom space was okay, but plane was a bit old, coupled with very strict looking cabin crews - never saw anyone of them gave a smile on the whole flight duration. The only reason I traveled on Aeroflot is that it flew direct and the timing is good and price is okay. Dont expect anything but chaos when you arrive at SVO, hopefully T3 will be finished soon. Try to avoid this airline if you have a choice.

AEROFLOT review : 18 September 2008 : by I Kaganovsky

Customer Rating : 3/5

JFK-SVO-JFK Business Class. Check in at JFK was quick and easy. The flight was delayed by 6 hours. It wasn't as bad for me as it was for economy class passengers because I was at least waiting in the business lounge of Korean Airlines which Aeroflot uses for business class passengers. Overall the seats are spacious and FA were friendly. The food was almost tasty. SVO airport was a nightmare! The line for customs was 2.5 hours and when we finaly cleared customs one of the bags was open and my clothes was spread all over the floor near the baggage carousel. Few inexpensive items were missing but I did not care as I couldn't wait to get out of the airport. Flying back home, the flight experience wasn't bad, again friendly FA and plenty of food and drinks. However, the airport was a nightmare as expected. For some reason the airport staff treat you like a criminal and I felt like I was doing something wrong. When I was asked to describe my airport experience I said I felt like I was in the movie "Midnight Express' as if I was trying to escape. I hope the terminal 3 will be a better experience but I doubt that it will be as the problem is not with the terminal but is with the people that work in it.

AEROFLOT review : 16 September 2008 : by P Cleary

Customer Rating : 2/5

JFK-SVO-JFK on time both ways. Inflight entertainment was the same both ways and poor. On the way there, dinner looked hand made and there was no moving map. Pizza hot pockets for breakfast over Sweden. Very slow food service. Took nearly 2.5 hours into the initial flight before drink service was offered. On the way back, it was a more modern plane but same poor inflight entertainment. Customer service was only good because my girlfriend speaks Russian. You really have to ask for things. I think next time I will pay the extra $100 and fly delta.

AEROFLOT review : 3 September 2008 : by E Ruud

Customer Rating : 1/5

Shanghai from Stockholm return since they have a good connection in Moscow and the price was good. I normally fly Finnair on this route and use that for comparison. On both trip (outbound and inbound), there were a number of very drunk Russian passengers on the flight, drinking their duty free vodka bottles, up to the point where it was uncomfortable and unsafe. The staff did nothing to put a lid on it, except to ask these people to go back to their seats when they were wandering around on the plane harassing women. Finnair also sees some drunks on their flights, I have experienced that close up (4 seats away) when the Finnair airhostess immediately seized all his drinkables, and passport and issued warnings which scared the poor guy so much he sat quiet for the rest of the flight. Whatever other views you may have on Aeroflot, for safety reasons alone they only deserve one star. I will not go into the risks and challenges you may have in the Moscow airport which is to be avoided at all costs.

AEROFLOT review : 7  August 2008 : by Yeoh Huici

Customer Rating : 1/5

Moscow-Singapore- uala lumpur. Worst airline I've ever taken. Crews were unfriendly, the ground staff were rude and corrupted. I was asked for bribe in custom because the custom told me my "departing Visa" of one stamp. I was threatened and my baggage was taken out from the flight 15 minutes before the departure until I paid ~ 2500 rubles - 5 minutes before the gate closed only I was allowed to go onboard. Terrible experience.

AEROFLOT review : 3 August 2008 : by V Neagu

Customer Rating : 3/5

KBP-SVO-HAV return in Economy Class. All flights on time. The service was average on all 4 segments. KBP-SVO and SVO-KBP offered a snack consisting of a roll and juice. The aircraft was a TU 154 - limited legroom and overhead luggage space, but I guess that makes up for the fun of flying in one of these Soviet aircraft. SVO-HAV-SVO 2 hot meals were served each way. Food quite good, although the selection of refreshments on the way out of HAV was horrible. Cuban-made juices taste like rotten fruit. IFE was broken on the HAV-SVO segment, which made the 12 hour flight seem like an eternity. All-in-all, Aeroflot is not a bad airline. The only problem remains the attitude of flight attendants - very Soviet, unfriendly and unhelpful, no smiles and no courtesies. The "I am doing you a favour" attitude could be easily read on the faces of those FAs. They should try to be more welcoming and friendly if they want to retain loyal customers.

AEROFLOT review : 22 July 2008 : by D Scheller

Customer Rating : 1/5

IAD-SVO. 8 hr delay, pax were invited to leave the cabin after boarding. No hotel accommodation was offered, just tiny vouchers for junk food available at the gate. No relevant info during the waiting time, then 2.5 hours delay at the baggage belt for about 50 passengers (after midnight). "Let me inform you about restrictions on compensations", said the airline agent at the arrivals with a smile. Never ever with SU!

AEROFLOT review : 3 July 2008 : by A Khousnoutdinova

Customer Rating : 1/5

JFK-SVO-JFK. Avoid if you can help it! I've been flying with Aeroflot on and off over the last 13 years. The fact that in the past flights were consistently delayed and no good explanation was ever provided, I often blamed on the Soviet mentality and hoped that things would improve as time went on. Seeing how company started offering tickets on-line, I decided to take a chance again and booked the ticket. It was somewhat cheaper than other airlines, but I guess in the end you get what you pay for. My advice to anyone who decides to fly - find any other option and only use Aeroflot if no other airline is available. You will end up paying the difference one way or another. Just this summer, during one trip I got to experience: delayed flight; "friendly" customer service, when airport workers are nice to you only when they are officially on the clock (in other words, before the check-in, do not hope for a friendly reply or really any reply at all), and of course, the classic "right hand has no idea what the left one is doing". That's on top of all around lateness, and if in other companies employees at least pretend to run around, Aeroflot's employees for the most part look barely awake when it's time to work and get irritated if you have the nerve to interrupt what always appears to be a very important personal conversation. Of course, things do get figured out, people reach their destinations, but at the cost of customers' nerves. Because of the 5 hour flight delay, 4 hour rule for luggage transfer at Sheremetyevo and the shuttle between terminals which was supposed to arrive every 30 minutes but ended up being late 25 minutes, I ended up losing a day of my already short visit to see my family.

AEROFLOT review : 17 June 2008 : by P Danzelman

Customer Rating : 1/5

Booked a flight with Aeroflot but cancelled and flew with another carrier. 6 weeks later and I am still waiting for my refund, they never pick up the phone or answer emails and all refunds and payments have to be done via Russia. To add insult to injury the "customer service representatives" speak broken English and are probably communicating with Russia via carrier pigeon. Shambolic. Never again. Cancelling was a blessing in disguise, as I managed to find a better deal a week later with a 4* airline.

AEROFLOT review : 5 May 2008 : by K Aggarwal

Customer Rating : 3/5

DEL-SVO-HAV-SVO-DEL in J Class. DEL-SVO we got the B767 in place of the lousy IL96 that usually flies on this sector. Food & drinks ok. Landed in SVO at 0930. Was given the lounge as transit time was almost 4:30 for HAV flight. The lounge has plenty of drinks to choose from but no food. Guess drinking is more important than food perhaps in SVO airport. So had to step out & buy some food. The flight for HAV took off on time. Proper 6 course meal was served with excellent cocktails made by the FA. This is a 13:50hrs flight. Woke up after 11 hours inflight and requested to have something to munch - they virtually gave us nothing. Exactly the same story on the way back HAV-DEL. Perhaps its called value for money. What you pay is what you get. The SU fare for DEL-HAV-DEL is a bargain by at least 55% in comparison to AF or Virgin.

AEROFLOT review : 5 May 2008 : by V Vasiliadis

Customer Rating : 4/5

Athens-Moscow-Athens. Both flights were on time, aircraft were new Airbus A321, spacious and clean. The meal was very nice and you could choose between 2 meals. The crew was kind - I had a little problem to understand what they were saying because their English was a little weird. Aeroflot flights are heaven compared to what you face as soon as you land in Moscow!

AEROFLOT review : 30 April 2008 : by Stefan Krosvik

Customer Rating : 1/5

Flew roundtrip on SU in economy class from Oslo to Bangkok. Tupolev they provided from Oslo to Bangkok was the worst plane I have flown! It was extremely hermetic with no legroom. The Ilyushin from Moscow to Bangkok had more legroom, but seats were terrible, and not comfortable. The reading lights did not work either. SVO is a terrible airport, but transferring at the airport was very smooth. I had transfer times of 6 and 4 hours but lounge access I guess saved me. The crew were careless, and you have to pay for alcoholic drinks. There is no inflight entertainment.

Aeroflot review - by S Vijaya

25 March 2008  Customer Trip Rating :

Check in good, food not good, flight staff OK. All in all not the worst experience I've ever had. The price was also very good. Moskow airport was insane but that has nothing to do with the airline. The short flights have newer planes than the longer ones.

Aeroflot review - by C Smith

19 March 2008  Customer Trip Rating :

Round-trip BOM-SVO-LAX, Business Class. Not here to review the check-in and boarding processes (chaotic everywhere but LAX), but the inflight experience. This has to be one of the last world airfare bargains. Lie-flat (but not horizontal) "clamshell" seats, fantastic six-course meals served on real china and classy glassware when YOU want the next course, not when the rest of the cabin is finished! "Senior" crew for the main part, but they really use their experience to their passengers' advantage. Could have more English-language reading material. Grab this bargain while it's still available at thousands less than other airlines!

Aeroflot review - by Richard Millard

17 March 2008  Customer Trip Rating :

My journey with Aeroflot was JFK-SVO-DEL and I was impressed. The flights were punctual and comfortable, and impressed by the cabin personnel. They were hospitable and attentive without being overbearing. It is clear that the company has been making a significant effort to achieve a global quality standard. Making a Moscow connection was really very simple since the terminal was uncrowded and comparatively small (this may change once they move to a new terminal that is being built). I believe Aeroflot provides exceptional value, and a better routing to many points in Asia than can be provided through Western Europe.

Aeroflot review - by Kuki Aggarwal

2 March 2008  Customer Trip Rating :

DEL-SVO-DEL in J class 4 to & 4 times every month for the last 3 years. Usually SU uses IL-96 on this route which is ok but not very comfortable - sometimes it gets the B767-300 which is a class apart with the almost flat bed seats. Since this flight is always full as its works as a feeder flight to EU & the US from India so SU can really improve by getting a newer plane on this sector. Food & drinks are excellent. SVO airport may be a nightmare for those who do not speak Russian but since I speak the language very well so have never had any problems really. Although the DEL airport in comparison is total chaos & mess due to the reconstruction work.

Aeroflot review - by Jan Landman

9 January 2008  Customer Trip Rating :

AMS-Moscow-Irkutsk and back in coach). Aeroflot on three legs, KLM on the fourth. Aeroflot planes a bit cramped for leg space on the domestic route. Service onboard excellent, choice of reasonable meals. The transfer in Moscow airport from international to domestic is a bit cumbersome, although on the way back it appeared to be a lot easier. All in all very good experience with Aeroflot. Even my Flying Blue miles were added within days. Thanks KLM for upgrading me to Business Class on the Moscow - Amsterdam leg.

Aeroflot review - by J Pirestani

4 January 2008  Customer Trip Rating :

Flight to Moscow was comfortable, crew friendly and food good. My connecting flight on their Airbus was also a good experience. The trip was good and the price was reasonable. I will fly with this airline again.