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Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports



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Aeroflot Russian Airlines Customer review :  20 April 2014 by M Payne    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SU2584, SU262 and SU271. Out April 4th, back April 17th. Preferably I would never use Aeroflot again - expensive, queues at every stage, slow, miserable long faced staff, videos on board out of date, food poor.



Aeroflot Russian Airlines Customer review :  9 April 2014 by Trevor Vowles    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I traveled with Aeroflot last December going to Bangkok via Moscow and the same return trip. The aircraft cabin was not clean on all of the 4 legs I traveled, the cabin crew were rude and unhelpful, food inedible and on two of the planes the TV, radio and reading light were not working. I will never use Aeroflot again.



Aeroflot Russian Airlines Customer review :  18 March 2014 by Sargeant Alan    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Moscow - Bangkok. Flights arrived and left reasonably on time. Service was satisfactory and cabin staff seemed quite friendly. They spoke only Russian with me but I heard adequate English to the non speaking Russian behind me. Food and wine was OK and the entertainment adequate. The return overnight flight had a flat bed and I had sufficient rest to be able to rent a car on arrival in Bangkok the following morning. Aeroflot continue to provide a reasonably priced direct service to Moscow from Bangkok which is why I use them.



Aeroflot Russian Airlines Customer review :  17 March 2014 by M Studzinski    (Poland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Moscow-Bangkok-Moscow. Departure from old and dark Terminal F in Moscow. Boarding started, about 50 people went to the jetty when they stopped everything due to broken galley on board. We were strangled inside the jetway for over 30 mins, with no info at all. Couldn't get on board and they closed gate doors so we couldn't comeback to the gate. Horrible service. Flight itself was ok, nice 777, but 10 seats abreast is too much on such a long flight - too cramped and not comfortable. Crew were very young, tried to smile few times and be nice. IFE was good. Food acceptable but very small portions. No alcohol was served at all. Return flight without any boarding problems. Food much better than from Moscow, but no choices were given at all. Young crew didn't smile even once, quite poor English, female FAs looked very nice and groomed, but male FAs looked like some cheap bar workers - all ties untied, buttons of shirts were left opened, really bad view. Not impressed at all. Generally I wouldn't recommend Aeroflot for longhaul flights, as service is quite poor, crew inattentive and very cramped cabin, but they offer the quickest connection from Western Europe and day flights which saves a lot of time.



Aeroflot Russian Airlines Customer review :  12 March 2014 by Veljic Jelena    (Austria)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Vienna to Hong Kong via Moscow and back. A few suggestions for improvement: the airline could work on the friendliness and on the language skills of its stuff. The inflight entertainment for the long distance flight was perfect, but very poor for the short ones. Food and drinks was very good!



Aeroflot Russian Airlines Customer review :  10 March 2014 by J Park    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew from PEK-LHR, with a tight 50 minute connection at SVO. Having to connect at SVO was the only downside to an otherwise comfortable and pleasant trip. Anyone who knows SVO terminal knows that it is overburdened, chaotic and in dire need of an overhaul. We made our connecting flight (no thanks to the indifferent Aeroflot ground personnel) only because the aircraft was late arriving in Moscow. That said, we still had to run through the terminal. Flights on SU were surprisingly good, with comfortable seating, choice of well catered meals, and cabin attendants who were very professional and friendly. This airline has really upped their game on long haul, international flights. In fact, I dare say there are equal to, if not better than, many of their European competitors. And price wise, they are way ahead of the game. It's a shame they use SVO as their hub, however.



Aeroflot Russian Airlines Customer review :  26 February 2014 by H Xue    (China)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-SVO-MAD and return from BCN. Flight crews on all 4 sectors were very professional, and made every effort to make the flights as smooth as possible. Food very impressive both in terms of quality and quantity. Seats and Inflight Entertainment were not among the best, but still met the average standards you would expect for long-haul flights. The real drawback for Aeroflot is the transfer at SVO, in addition to all those comments already made, we encountered extra problems as we only had about an hour transfer time on our return journey. A staff member called all passengers to HKG at passport control, we were guided through Terminal D and E, to the boarding gate at F - all by running, there were no trolleys so we had to take all carry on luggage by hand - that's 20 minutes running. Our checked in baggage was left behind, only arrived the next day, according to Aeroflot's ground agent at HKG, this is a daily recurring problem to this flight.



Aeroflot Russian Airlines Customer review :  25 February 2014 by Shkaruba Anton    (Netherlands)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-SVO-KJA-SVO-AMS. Economy, Feb 15/23, 2014, the only one-stop option on this route. AMS-SVO on Feb 15 was OK, A321, clean and relatively new. The biggest problem here was the handling agent in Schiphol, apparently Aeroflot took the cheapest option out of available, and all the issues, such as slow poorly trained staff and poor co- ordination with airport services - everything is delayed all the time, and every time (I took over 10 Aeroflot flights from AMS during the last two years). No entertainment system. SVO-KJA on the same day was served by a brand new B777. A decent entertainment system, but not much space in the economy cabin. KJA-SVO-AMS was served by A319 and 320 - everything described for the A321 on the AMS-SVO route applies here as well. Business-class check- in in KJA was a very strange procedure, but in does not have to do with Aeroflot, I guess (although my experience with their KJA agents was thoroughly unpleasant, so probably they just do not care to check how those procedure work). Safety training of the crew seems to be a very big issue. They just could not care less. Their usual passengers are not very disciplined in general, but the crew just does not act on this at all. Food was good on all the legs, although the beverages were a bit below average, though - juice and wines were really bad (alcohol only on international legs). Transfer in SVO from Terminal F international to terminal D domestic (and especially back) is still a big problem. Poor information, little help from staff. When you are transferring from D to F you really shall look around carefully at each turn (there lots of them) - once you skip a little half-hidden pointer - you are running into a wrong spot, and getting through security control (double!) all over again. No SkyPriority service in the Terminal F, except business class check-in counters and a VERY poor, tiny and shabby business lounge.



Aeroflot Russian Airlines Customer review :  25 January 2014 by M Tonnvik    (Sweden)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SU-273, Bangkok to Moscow, 22nd January then we transferred to a flight to Stockholm. I must say I was surprised over the quality. We bought two ticket going from BKK to Arlanda round-trip, Aeroflot was about 750$ cheaper than the rest. At the airport we got upgraded to premium economy for free. Good food, good service and some of the air stewardesses even smiled. Others were not so happy but they where attentive. Of course my upgrade affects my review, the only complaint I might have is that the check in was to slow but what do you expect when the plane is full and many get upgraded.



Aeroflot Russian Airlines Customer review :  20 January 2014 by S Mark    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew JFK-SVO-BEY-SVO-JFK. The price of ticket was 200$-300$ cheaper than the price of a ticket with other airlines. All flights were ok. If not on time, either late by a couple of minutes or early by a couple of minutes. IFE great. Staff OK. One of the things I didn't like is the food. It is edible, but it is always beef or chicken with a salad or cheese with ham (on all flights), the meals are not diversified. I didn't like the seats. I'm 190cm so it was really uncomfortable for me to sit in this seat for a flight of 9-10hrs, but it shouldn't be the same problem for someone shorter. Airport is good. Staff is friendly. Terminal D and E are new and spacious, but terminal F is over crowded and there is a lot of stores and not a lot of places to sit. Overall, the experience was good. Will take them again and recommend them to someone if price is good.



Aeroflot Russian Airlines Customer review :  20 January 2014 by J Lars    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SVO-JFK return in business. Generally nice experience. Smooth priority boarding at SVO, excellent champagne and starters, though the main course looked a bit cheap. Attentive staff. I noticed that the flight attendants on both flights tended to smile more and respond more quickly to those who smiled in return. The seats are not lie-flat, unfortunately, but still softer and more comfortable than the recliners installed by LH on their A380s. The screen is large enough with good colors but the content lacks recent action movies.



Aeroflot Russian Airlines Customer review :  20 January 2014 by S Radojevic    (Russia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SU106, SVO-LAX, Jan 11 2014 on A330-300. This was some older version airplane, I was seated in row 16 in a broken seat and virtually with virtually no legroom. Comfort absolutely inadequate for a 13 hrs flight. After takeoff we were told that we had to land in Oslo to refuel. This turned out to be a 2.5 hrs stopover since no one was informed about our landing and need for fuel. In fact Aeroflot used the opportunity to change the crew so it is very possible that this was the actual cause for the unplanned stopover. All together we spent 16 hrs in that plane and of course missed the connecting flight on DL airlines.



Aeroflot Russian Airlines Customer review :  16 January 2014 by L Decoff    (Hong Kong)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We traveled with them over this past summer and had a day delay and then when we finally got to Moscow the connecting flight was difficult to find. They changed the gate at the last minute and didn't make an announcement. We unfortunately missed our flight because of this and they weren't sympathetic at all. Mind you we had a toddler with us and I was 7 months pregnant. It was awful. We had to pay for a new flight and didn't give us many options. I will not be flying with them again.



Aeroflot Russian Airlines Customer review :  13 January 2014 by Dmitry Kuzin    (Russia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Moscow-Shanghai with brand new A330-300 at the end of December. Not very punctual - departed and arrived 20 minutes late. Terminal F at SVO is crowded and inconvenient. Cabin crew friendly and efficient. Food was served twice, good choice, tasty meals. Entertainment system is very good. Blankets and earphones were given to all the passengers. Seat comfort was very poor to me. Seats are narrow with surprisingly little legroom. When you recline your seat the bottom part goes forward, it makes the legroom smaller. Not the best experience ever, but I would fly them again if the price is fair.



Aeroflot Russian Airlines Customer review :  2 January 2014 by Adam Muller    (Slovakia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SVO-ICN (codeshare with Korean). Not much to rave or complain about - flight departed and landed on time, decent seats, good IFE. If only they turn on the IFE before departure and leave it on after final descent (during departure/landing the IFE reset to front camera - not much to see during night). Meals edible, vegetarian meal option honoured. Will fly them again if price is good.



Aeroflot Russian Airlines Customer review :  29 December 2013 by Oleg Levy    (Japan)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Tokyo to Tel Aviv via Moscow around December 4th. Flight from Tokyo was pretty good. From Moscow there are no direct gates so you have to take a bus to board the plane. Waited 10 minutes inside the bus while it was right under the plane already. Another one and a half hour inside the plane before they drive us back to the airport and gave us 400RUB (gets you a coffee). Overall the flight was late by almost 6 hours on a 4 hours route. From Tel Aviv the flight was late by about half an hour. Upon landing, had to board the bus again. It drove for about 20 minutes to the terminal. My bags didn't arrive to Tokyo (because the connection was too short). Will never fly with them again - it was cheaper by less than 100USD, but definitely not worth it.



Aeroflot Russian Airlines Customer review :  11 December 2013 by Michael Crockett    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

9th December, from Krasnodar to Moscow Sheremetyevo on Flight SU 1103, and missed the connection to Flight SU 263 to London Heathrow. I flew yesterday on Aeroflot, and experienced delays and missed connection through no fault of Aeroflot. I was dealt with by their many ground staff at Sheremetyevo extremely well, the plane was modern and well flown, and I would strongly recommend them for the service I received. Full marks, and strongly recommended.



Aeroflot Russian Airlines Customer review :  2 December 2013 by Mauricio Canosa    (Brazil)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Volgograd-Moscow Sheremetyevo-Sochi Adler in business class, Sochi Adler-Moscow Sheremetyevo in economy class. Excellent experience, first time with Aeroflot. All flights on time, and baggage checked and delivered promptly, with priority tags on business, was the first to be delivered. Crew friendly and very professional, seat comfort excellent, leather seating in Business class with plenty of high-quality food and wines. On business, service rivals some airline first classes, even on Russian domestic short sectors, printed menus and wine list, lots of reading material (counted 5 different Aeroflot publications on a 1:45 min flight) and crews very attentive and caring. All of them spoke good English. IL-96 aircraft very roomy and spacious, should be a nice experience on longer flights. Would fly Aeroflot again without hesitation.



Aeroflot Russian Airlines Customer review :  18 November 2013 by Wolfgang Segato    (China)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from HKG-SVO-DUS-SVO-HKG. From HKG, SU213 with new Boeing 777. Comfortable seat, food ok. Served wine, Staff friendly. Flight on time. Flight SU2436 to DUS delayed 40 minutes with no information. Boarding and check-in in DUS for flight SU 2537 and SU 212 very poor. I'm a Skyteam priority passenger from China Southern Airlines, Aeroflot don't accepted the "elite plus" card same. No invitation to the lounge, I had 1 kg excess baggage - not accepted. No requested seat for all flights. Aeroflot is am Skyteam member but does not follow the Skyteam rules. In Moscow Airport access to the Lounge but no priority Boarding. Seat in A330 a little small. Entertainment ok. Flight on time. The ticket fee was steep but service and own rules should be improved. I will not use this airline in the future.



Aeroflot Russian Airlines Customer review :  6 November 2013 by Nina Lioznov    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our plane was not in order, after 3 hour waiting within the plane without electricity, a/con and water we were told to leave the aircraft. Our flight SU 2461 from Paris to Moscow has been cancelled. It was night time and CDG airport had been closed. Two hours later we were back to the departure hall (through customs, receiving baggage back etc). It was 2.30am. They gave us a hotel until 8am. We were told that Aeroflot would send another plane the next morning to pick up all passengers. But as usual it was too expensive for Aeroflot. Instead of another plane they started to check-in passengers on "free" seats for other Aeroflot flights. It was 7 hours of chaos. No one from Aeroflot was there, no order, no food, no water. At the end we were checked in (with 13hr delay) but our baggage was left in CDG. We received it end of next day only. No simple "sorry" from Aeroflot, no compensation, etc. Will never use this airline in the future.



Aeroflot Russian Airlines Customer review :  6 November 2013 by Fredrik Haglund    (Sweden)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ARN-SVO-BKK return on A320/A333/B773/A319. Nice new planes and all on schedule. Food varied between fair and bad. No alcohol available due to past troublesome experiences with drunk passengers. Few smiles from staff, but service good. IFE very good on B773. If food a bit better and wine available I would have rated a 4 star experience.



Aeroflot Russian Airlines Customer review :  24 October 2013 by J Hoornweg    (Thailand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-SVO with KLM and SVO-BKK on A330, flight number AFL270. The airplanes are good, however the transit service is really poor, this might be because of the airport, it is hard to figure out your flight gate and it is complicated to get information from the staff. Waiting hours are awful, I expected to get some sort of cabin or something upon arrival but sleeping on the floor, buying your own drinks is about it. I won't fly a non direct flight with Aeroflot anymore, it's not worth the money you save.



Aeroflot Russian Airlines Customer review :  16 October 2013 by A Bazelian    (Ukraine)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ODS-SVO-IAD, Economy. Great value if you want a good price, good food, and don't mind not having the latest IFE or can read Russian newspapers. Security can be slow transferring at Sheremetyevo, but then again, international transfers at USA airports are slow too. Plane for about a 2 hour time to make transfers when in terminal D. Staff on the legs I was on were friendly and helpful. It helps a lot to speak Russian or at least some Russian words.



Aeroflot Russian Airlines Customer review :  16 October 2013 by N Cortez    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First, the entertainment system did not work both coming and going-making a very long flight. The windows were dirty with grease marks from prior passengers. I requested vegetarian meal six months earlier but was told they did not have any and received 1 small salad and cup of fruit for meal, next meal - nothing! The flights also took off late for each leg of our destination. Although price was good, I would pay more for another airline that had working equipment and clean plane.



Aeroflot Russian Airlines Customer review :  10 October 2013 by Kyle Brown    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Roundtrip from Dulles International Airport to the Czech Republic stopping in Moscow. Dissatisfaction is the word that came to mind repeatedly during these series of flights. The food was excellent. Served on time and hot on each of these flights. Very consistent. The cost was excellent, compared to other airlines offering the same trip. It was downhill from there. Of the total 4 flights required to make this trip, zero were on time. Every single flight left late. This is clearly a normal practice for this Airline based on my experience. The initial flight to Moscow from Dulles (10 hours or so) had no working video displays for entertainment. There was working music but the headphone connector on the seat was shorted and would barley play sound in mono and only if held in a certain position. After landing and proceeding to the terminal in Moscow, there was complete chaos. The airport appeared to be clean and new with lots of English signage, however, some of the people working in the terminal seemed to be avoiding anything that resembled being helpful. Most seemed to have attitudes for some reason. Russian passengers herded like cattle to the tiniest security checkpoint area that I have ever seen. There were 4 lanes for 300 people. The return flight was worse. After I reached Moscow from the Czech Republic, there was more herding to the security checkpoint. This time a customs representative sat at a desk near by reading a book as a few hundred people waited in lines that barley moved. I asked the person reading the book if I was standing in a special line or something since the signs were not in English, she responded that I should find another line in a tone that indicated the I was disturbing her. I eventually wasted an hour before I discovered that I was in the area of customs for domestic flights and not international. The International flight area took 3 minutes to process. This theme of herding and poor manners played out at every airport except for the final destination back in the US. I will never fly Aeroflot again. I would never recommend this airline to anyone.



Aeroflot Russian Airlines Customer review :  8 October 2013 by L Ruggeri    (Hong Kong)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Moscow-Hong Kong flight was well below my expectations. Terminal F has been revamped with too many shops and not enough seats. Passengers camped on the stairs and the floor. As there were other flights to China departing from nearby gates almost at the same time, one can only imagine the pushing, shouting and queue-jumping. Allocating more space to people and less to shops would help address the problem. We boarded on time but some passengers had so many duty-free shopping bags that overhead storage soon reached maximum capacity. Tempers flared, departure was delayed. I had to keep my backpack under the seat thus reducing that precious little space. After takeoff we were told that the entertainment system was out of order. No films, no music, no games. nothing. I had ordered a vegetarian meal at the time of buying the ticket online 6 months earlier, and this is usually a very tasty, Asian- style hot meal. This time my name didn't appear on the flight attendants' list despite being clearly indicated in the electronic ticket in my possession. Flight attendants ignored the issue and just apologized for the mistake. The best they could offer was a normal tray with two small salads instead of one. A few hours later when they served breakfast I realised that 2 out of 3 standard options were ok for vegetarians. Why wasn't a breakfast tray offered to me at dinner time? Flight attendants started serving tea and coffee. Due to turbulence they had to stop serving hot drinks and at least 100 passengers were left without any hot beverages to accompany their breakfast. The turbulence ended, but serving hot beverages was never resumed. All in all, not the best experience.



Aeroflot Russian Airlines Customer review :  4 October 2013 by Maria McCarthy    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The servers were very professional and efficient and the planes were good. Our flight out of St. Petersburg was a disaster due to the lack of communication and inattentive flight representatives. We were booked on a 6.30 am flight to Moscow and were finally rebooked for a 2.40 pm flight. We were at the airport at 4 am, and the plane left at 3 pm - that's 11 hrs in the airport. We missed our connection from Moscow to NY, finally arriving in Orlando with no luggage. It was a nightmare.



Aeroflot Russian Airlines Customer review :  3 October 2013 by K D'Ambra    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight going over from JFK to Moscow was good as well as the food. However, on the way back home from St. Petersburg is where all the problems started. Our original flight was delayed 12 hours which meant missing all our connections. We stood in line for 5 hours. The service at the airport was horrible. No one would help us get a flight. After many hours, different lines, talking to many representatives we made a call to our Travel Agent and the Emergency help number that we had. Only after these calls were we able to get another reservation home. The flight was fine but the on ground service is far from good or caring.



Aeroflot Russian Airlines Customer review :  26 September 2013 by Marina Michurina    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sep 13 2013 back from Russia to the USA. Flight 1481 Moscow-New York. I have been travelling Aeroflot for many years, but I have never had such an uncomfortable seat in my life. Seems like the seats were designed by Gestapo for torturing passengers for 10 hours. Short, narrow, leaned forward! I will never understand the purpose of the head piece, which makes your head protrude forward even more, unless you are more than 2 meters tall. I felt very uncomfortable and tired. It was especially bothersome due to slow food service (it took the flight attendants about 2 hours to serve lunch and tidy up).



Aeroflot Russian Airlines Customer review :  23 September 2013 by Tom Bright    (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SVO-HKG in the new 777-300 ER. Comfort is fantastic - I would say much better than even Cathay new business class let alone European airlines. Staff attention great. Food could be more imaginative and refined, but generally very good quality. Lounge at SVO old terminal F is incredibly old and not good. I would recommend taking a short walk over to the lounge in the new terminal E instead. Aeroflot making a strong effort in long-haul business class to get closer to the leading airlines and is on the right track!



Aeroflot Russian Airlines Customer review :  20 September 2013 by Michael A Bogdanovskiy    (Israel)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In the last year I have flown TLV-SVO and return about 5 times. Good service, very friendly staff, new aircraft's - every time I have had very good experience.



Aeroflot Russian Airlines Customer review :  16 September 2013 by Vlad Alexeyenko    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew YYZ-MOW-YYZ. Both flights were excellent. Sheremetyevo airport very modern, comfortable, there was barely any line-up for customs and security screenings. Security was painless compared to the US and Canadian ones. Food was great, I asked for an extra meal on both flights and they gave it to me. The offered wine for free in economy class. FA also friendly. The only concern is the delays. When I flew there, the delay was 40 min, on the way back the washroom broke down in the aircraft, so the delay was 4 hours. They gave us meal vouchers, so we got free food at SVO.



Aeroflot Russian Airlines Customer review :  12 September 2013 by A Shatskikh    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On September 7, 2013, 300 hundred people with small children were kept for 4 hours in Sheremetevo because the aircraft and crew were waiting the group of transit passengers. (Flight SU 0102). It was the difficult long flight to New York - 9.5 hours plus 4 hours delay. Many passengers among these 300 hundred people lost their connections. It is shameful. My seat was between two large men, and it was very uncomfortable, I had only a half seat for myself. I will avoid Aeroflot flights since this event.



Aeroflot Russian Airlines Customer review :  4 September 2013 by David Williams    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew JFK to Moscow and the returned St Petersburg through Moscow to JFK, an 8 to 9 hour flight. All aspects were better than most carriers I have flown. Check in was professional, the flight attendants were attentive, the two meals served and the food tasted good to very good. The plane, an Airbus 300 as I recall, was clean and in good condition. The entertainment system gave free movies (free ear buds handed out), music, and TV. The luggage arrived with us. The connection in Moscow was easy. I have only good things to say about my experience with Aeroflot. I would absolutely fly them again and the cost was about 1/2 what it would have been on Air France.



Aeroflot Russian Airlines Customer review :  2 September 2013 by Sargeant Alan    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Krasnodar - Moscow - Omsk. Check-in in Krasnodar was chaotic and no drop bags and run counter. (It was peak summer season). The actual flights were OK. I received my preferred seats on both flights and quite good English spoken by cabin staff. Reasonable meals were served on both flights evening though the Omsk sector started at 1.40 am. Both sectors were fairly well on time although departing Krasnodar was a little late (because of the problems with checking in. No entertainment on either flight - both around 3 hours).



Aeroflot Russian Airlines Customer review :  28 August 2013 by Jose Gamero Zorita    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-MOW-OVB. Upgraded to business class. Compared with Air France, Aeroflot offers a great service in business class, with a small gift and more choice of meals. Easy transfer at MOW. Flew an A320, with a good seat. No difficulties to sleep. Back in a IL96, nice 4 hr flight with a consistent breakfast (two choices). Crew sometimes rude, but overall friendly. Lounge in MOW very quiet, not many people attending. MOW-CDG on time, again good service, good (hot) meal and nice crew. Very good value for the money.



Aeroflot Russian Airlines Customer review :  9 August 2013 by R Butler    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Moscow to LHR. Flight delayed, though just half an hour, then bussed from Terminal D to the far side of F. Bus stopped about a hundred metres from the steps to the aircraft as the heavens opened. 50 people ran at once to try to escape the deluge. Utter chaos and appalling management by Aeroflot. Cabin crew were singularly unhelpful, saying to a passenger who complained "it's not our decision". It took a good half hour from when the door was closed to take off, which added to the frustration of the delay. But once airborne, things took a turn for the better. The Cain crew were personable and efficient. Dinner was served promptly and was tasty. Impressive too was the nutritional information next to each dish - calories, protein, carbohydrates. The Italian red wine was more drinkable than many I've had elsewhere. IFE was via individual players that were handed out after a polite request. Reasonable selection of films. Spent a further frustrating 30 minutes in the hold before landing 90 minutes late. Luggage took another 20 or so - definitely not treated as priority. Despite some positive aspects, overall this was a disappointing experience.



Aeroflot Russian Airlines Customer review :  6 August 2013 by Alexey Efimov    (Russia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Moscow-Tenerife on A330-300, long haul. The service was incredible (actually as usual on Aeroflot long haul flights in business class, compared to short haul it is better). Our plane was delayed but we arrived only 7 minutes later than it was proposed). Cabin was originally designed for EgyptAir and it was very good. Entertainment system has a big variety of films and all films can be watched in either Russian or English. In my opinion Aeroflot on long hauls is much better than the majority of other European airlines.



Aeroflot Russian Airlines Customer review :  1 August 2013 by Jonathan Hodson    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Hong Kong via Moscow return. All flights you couldn't fault, food of good standard, flight attendants smart and professional, great selection of entertainment only problem was other passengers getting up before plane had stopped at terminals. You know who you are and it makes life very difficult for the flight attendants.



Aeroflot Russian Airlines Customer review :  30 July 2013 by Anders Pedersen    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-SVO-DXB-NBO. Smooth check in, all flights briefly on time and connections smooth. Lounge access given at all concerned airports as being Skyteam Gold (though AF). CPH-SVO on Airbus 321. Flight basically full. Service fine, but sparse. Alcoholic drinks for sale only. A cold lunch tray given, quality acceptable. Seat good, was given a spacious emergency seat. Bus to terminals in SVO. SVO-DXB on Airbus 319. No IFE, but who cares. 16 seats left in economy, I volunteered to give up seat 7C to the back row next to toilets as it allowed for stretching. Service devoted. Alcohol charged as only free on intercontinental flights. I would assume that SVO-DXB is pretty much intercontinental? Service excellent, though by sitting on last row one is left with no food options, but the ones left (clalf-meat) was good. English poor-very poor. Staff charming, young, and in excellent mood. DXB-NBO operated by Kenya Airways. Overbooked on business class, 1 person was downgraded. I got one of the very last seats in the middle of an 2-3-2 configuration. But the staff were good, hard-working, in a sparkling mood, and attentive. Ordered 2 drinks and was given 2 of each (as to make up for busy FAs and few rounds of service). This happened to everybody who cared but only at the first service - IFE on large plenum screen worked surprisingly well. Good information from captain and purser. Luggage delivery at the belts in Nairobi stressful and confusing. Monitors were not properly working.



Aeroflot Russian Airlines Customer review :  30 July 2013 by R Ordelman    (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight SU2619, BRU-SVO on 19/06/2013, SU2, SVO-LED on 20/06/2013. Flight arrived on time in Brussels and in Moscow. Staff very friendly. Food on board was OK, but could (should) have been warmer. Plane (Airbus A319) was clean. In-flight shopping is rather expensive. Connecting flight to St Petersburg was OK. Plane (Airbus A320) was clean, food on board was OK (very good to be honest). Both flights were in time. Just a pity that it is not possible to check in at Brussels Airport for the connecting flight to St Petersburg. Check-in by Internet also not possible.



Aeroflot Russian Airlines Customer review :  30 July 2013 by R Ordelman    (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight SU23/SU2618, LED-SVO / SVO-BRU, 23/06/2013. Check in at Poltava was OK. It was possible to check in for the connecting flight to Brussels. Flight LED-SVO got a delay of almost 25 minutes. Probably the delay was caused by the used plane (Airbus A330 i.o. A320). It takes more time to board 320 people instead of 120. Plane was clean, service on board was OK. Staff very friendly. Due to the delay our transit time was extremely short. We had to run to catch the connecting flight. Connecting flight was on schedule. Plane (Airbus 319) was clean, service on board was great. We arrived on time in Brussels and unbelievably our luggage was on board, and arrived as well!



Aeroflot Russian Airlines Customer review :  15 July 2013 by Anders Pedersen    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-SVO-CPH. Economy class. Check-in in Saigon perfect, painless and very accepting to wishes. Recognized Skyteam gold status and granted lounge access in Saigon as well as in SVO. Galaktika lounge in SVO had to inquire lounge card at transfer desk. Could choose any of 5(?) lounges. Flight SGN to SVO on Airbus 330-200. Approx. only 60% load, was lucky to get some sleep as I needed it though day flight. News for international Aeroflot: they (again) serve wine (free) at economy-class though of limited quality! Good food, 2 hot dishes offered at lunch, at my seat (behind) only one choice left, namely fish, which however, always is my first choice. Starter was mayonnaise marinated potatoes with red fish meat. Main dish was rice/catfish (white fish meat). Fantastic films on IFE! Small screens, but easy to operate, and good selection of films, including some Russian movies of high quality. Staff nice and caring, especially when speaking loud, slow, clear and polite English to them as their English is at times limited. Stewardesses were appealing dressed in neat, smart, orange-coloured summer uniforms! SVO-CPH in smaller Sukhoi jet, which is nice, similar to Airbus 319. Eventless trip, soft drinks, snack served (3 hours flight). Everything functioned OK. Arrived 20 minutes late due to long take-off cue of aircraft's waiting for permission.



Aeroflot Russian Airlines Customer review :  4 July 2013 by F Thunthy    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently I flew from St Petersburg - Moscow - NYC. It was an extremely pleasant flight. The seating (in economy) was A+, the meals were very well presented and the food was delicious. The FA's were well dressed, polite and professional.





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