AEROFLOT review : 5 May 2008 : by K Aggarwal

Customer Rating : 3/5

DEL-SVO-HAV-SVO-DEL in J Class. DEL-SVO we got the B767 in place of the lousy IL96 that usually flies on this sector. Food & drinks ok. Landed in SVO at 0930. Was given the lounge as transit time was almost 4:30 for HAV flight. The lounge has plenty of drinks to choose from but no food. Guess drinking is more important than food perhaps in SVO airport. So had to step out & buy some food. The flight for HAV took off on time. Proper 6 course meal was served with excellent cocktails made by the FA. This is a 13:50hrs flight. Woke up after 11 hours inflight and requested to have something to munch - they virtually gave us nothing. Exactly the same story on the way back HAV-DEL. Perhaps its called value for money. What you pay is what you get. The SU fare for DEL-HAV-DEL is a bargain by at least 55% in comparison to AF or Virgin.

AEROFLOT review : 5 May 2008 : by V Vasiliadis

Customer Rating : 4/5

Athens-Moscow-Athens. Both flights were on time, aircraft were new Airbus A321, spacious and clean. The meal was very nice and you could choose between 2 meals. The crew was kind - I had a little problem to understand what they were saying because their English was a little weird. Aeroflot flights are heaven compared to what you face as soon as you land in Moscow!

AEROFLOT review : 30 April 2008 : by Stefan Krosvik

Customer Rating : 1/5

Flew roundtrip on SU in economy class from Oslo to Bangkok. Tupolev they provided from Oslo to Bangkok was the worst plane I have flown! It was extremely hermetic with no legroom. The Ilyushin from Moscow to Bangkok had more legroom, but seats were terrible, and not comfortable. The reading lights did not work either. SVO is a terrible airport, but transferring at the airport was very smooth. I had transfer times of 6 and 4 hours but lounge access I guess saved me. The crew were careless, and you have to pay for alcoholic drinks. There is no inflight entertainment.

Aeroflot review - by S Vijaya

25 March 2008  Customer Trip Rating :

Check in good, food not good, flight staff OK. All in all not the worst experience I've ever had. The price was also very good. Moskow airport was insane but that has nothing to do with the airline. The short flights have newer planes than the longer ones.

Aeroflot review - by C Smith

19 March 2008  Customer Trip Rating :

Round-trip BOM-SVO-LAX, Business Class. Not here to review the check-in and boarding processes (chaotic everywhere but LAX), but the inflight experience. This has to be one of the last world airfare bargains. Lie-flat (but not horizontal) "clamshell" seats, fantastic six-course meals served on real china and classy glassware when YOU want the next course, not when the rest of the cabin is finished! "Senior" crew for the main part, but they really use their experience to their passengers' advantage. Could have more English-language reading material. Grab this bargain while it's still available at thousands less than other airlines!

Aeroflot review - by Richard Millard

17 March 2008  Customer Trip Rating :

My journey with Aeroflot was JFK-SVO-DEL and I was impressed. The flights were punctual and comfortable, and impressed by the cabin personnel. They were hospitable and attentive without being overbearing. It is clear that the company has been making a significant effort to achieve a global quality standard. Making a Moscow connection was really very simple since the terminal was uncrowded and comparatively small (this may change once they move to a new terminal that is being built). I believe Aeroflot provides exceptional value, and a better routing to many points in Asia than can be provided through Western Europe.

Aeroflot review - by Kuki Aggarwal

2 March 2008  Customer Trip Rating :

DEL-SVO-DEL in J class 4 to & 4 times every month for the last 3 years. Usually SU uses IL-96 on this route which is ok but not very comfortable - sometimes it gets the B767-300 which is a class apart with the almost flat bed seats. Since this flight is always full as its works as a feeder flight to EU & the US from India so SU can really improve by getting a newer plane on this sector. Food & drinks are excellent. SVO airport may be a nightmare for those who do not speak Russian but since I speak the language very well so have never had any problems really. Although the DEL airport in comparison is total chaos & mess due to the reconstruction work.

Aeroflot review - by Jan Landman

9 January 2008  Customer Trip Rating :

AMS-Moscow-Irkutsk and back in coach). Aeroflot on three legs, KLM on the fourth. Aeroflot planes a bit cramped for leg space on the domestic route. Service onboard excellent, choice of reasonable meals. The transfer in Moscow airport from international to domestic is a bit cumbersome, although on the way back it appeared to be a lot easier. All in all very good experience with Aeroflot. Even my Flying Blue miles were added within days. Thanks KLM for upgrading me to Business Class on the Moscow - Amsterdam leg.

Aeroflot review - by J Pirestani

4 January 2008  Customer Trip Rating :

Flight to Moscow was comfortable, crew friendly and food good. My connecting flight on their Airbus was also a good experience. The trip was good and the price was reasonable. I will fly with this airline again.

Aeroflot review - by O Nilssen

26 October 2007  Customer Trip Rating :

OSL-SVO-BKK round trip in business class. On this route, Aeroflot use only old, tired Soviet equipment. The seats in C-class on the OSL-SVO leg are very good, seats on the long haul route SVO-BKK is below standard one would expect, but OK. The service on board in all legs was very good, I will say better than most west European airlines! The crew was very friendly and efficient. Very good food. So far so good. On the ground Aeroflot is something of the worst I ever experienced. My flight back from SVO to OSL was late, and they had no information until just 30 minutes before the 3 hours late departure. I was told to prepare my self to sleep in the departure hall. Aeroflot people on ground couldn't care less. Without exceptions they were arrogant and unfriendly. Do they hate passengers? And their knowledge of English is terrible. I observed passengers of a cancelled flight from SVO to one German city, they were simply told to sleep on the floor till the next day. The airport SVO itself is a disaster. Aeroflot business lounge at SVO is small and dirty. Should I rate my trip from my experiences in the air, I would rate Aeroflot a 4 Star airline. But the standards on the ground make Aeroflot in my opinion a 2 Star airline.

Aeroflot review - by V Victorov

26 October 2007  Customer Trip Rating :

SVO-GVA, ZRH-SVO. Overall great experience. Very nice and attentive crew. What surprised me is that there were no English language announcements on both flights! Russian-French on SVO-GVA and Russian- German on ZRH-MOW. The food was OK, but the same choice as on all Y class SU flights to Europe.

Aeroflot review - by R Dunning

5 October 2007  Customer Trip Rating :

DXB-SVO-LHR last month in Y. The service was superb, cabin was clean and comfortable and food was more than edible on both flights. Both aircraft were nearly new, 320/321, and the crew were friendly and attentive. Transiting SVO isn't the most pleasant experience, but its adequate and this will improve when the new terminal opens next year!

Aeroflot review - by J Kemp

21 September 2007  Customer Trip Rating :

Business class SVO to CDG, AF flight number but SU plane and crew. This was a fantastic flight! Very comfortable business class cabin - a real business cabin in 2x2 configuration with proper wide, leather seats. Very friendly, efficient cabin crew. Good food, with choice of a chicken, fish, or stroganoff as a main, served on dishes as opposed to tin containers. Individual CD players distributed with a decent choice of films. Take-off and landing on time. Compared to the AF equivalent on the same route, which is economy masquerading as business, there is absolutely no comparison!

Aeroflot review - by B Leishman

11 September 2007  Customer Trip Rating :

PEK-SVO in Y. While Aeroflot European flights on A320/321/319 aircraft are tuly some of the best intra-europe available (especially in business), the long haul 767 service isnt of this standard. While the 767s have new and comfortable seats, the lack of entertainment options is a real let down (usually only one old movie shown on overhead screens, often in Russian language). In short, the long haul services lack the polish of the short/medium haul flights, although I suspect this will change as new long haul aircraft come. Cabin crew tend to be professional. The fact that alcohol has to be purchased is also quite strange for a european airline, but one can live with this.

Aeroflot review - by S Sangha

2 September 2007  Customer Trip Rating :

LHR-SVO-LHR Business Class. Aeroflot is now a tale of two airlines - in the air superlative, on the ground easily the worst in Europe. Sheremetyevo airport and the whole experience from check-in to boarding is simply a nightmare, that makes you never want to fly again. Long queues, insufficient and uneducated personnel, bizarre time restrictions on check-in and lounge access, very poor quality lounges - pick something and its awful. Once on the Airbus A320, the experience changes - attentive staff, with a good command of English, great food, great entertainment (individual digeplayers) and a proper business class seat - not the usual European airline fare in biz class of an "economy" seat with the middle seat left empty.

Aeroflot review - by Patrick Paludan

30 August 2007  Customer Trip Rating :

LHR-SVO-HKG Economy. Generally not a bad airline. It has definitely improved and the in flight service is not bad compared to many other airlines. The seats are also ok, even if they don't have private IFE. Their prices are low, so that compensates. They do have a problem, though, with their ground staff. We were delayed 24 hours in London due to bad weather in Moscow and were met by really surly staff in addition to having to wait more than two hours at the airport before the coach to the hotel arrived. Sheremetyevo is not a pleasant experience, but fortunately they will soon relocate to a new terminal 3.

Aeroflot review - by Ivan Nikitin

23 August 2007  Customer Trip Rating :

Moscow-Barcelona return economy class. Overall, they are not so bad. Airbus 321 seating leather and rather comfy, recline and seat pitch were good, better than many other airlines like United, JAL, Virgin Atlantic etc. Food was really delicious, hot and filling and free. I ordered a special Oriental meal on the way to Barcelona and it was like Indian curry. No dessert at all though. Drinks were standard, Pepsi, juice etc, but free alcohol is gone. No inflight entertainment at all except magazines and newspapers, but they were really nice to read. Plane was clean throughout the flight, as were bathrooms. Inflight service is the only thing that lets Aeroflot down. Their staff is totally different, from welcoming and warm to totally disinterested and rude. For example, if people pressed the attendant button to ask something to drink, one stewardess brought everything with a smile, but other one just asked you to help yourself in the galley. Some stewards offer you extra drinks without even asking. So, rather inconsistent. And all stewards look tired and sad throughout the flights, but that's just a Russian character. Aeroflot has very good baggage regulations, up to 10 kilo hand luggage for economy, but they are not strict with this, up to 32 kilo baggage.

Aeroflot review - by Geir Tonstol

25 June 2007  Customer Trip Rating :

FRA-SVO-FRU-SVO-FRA, C-class. Legs serviced by TU-154, A321 and A320. All planes fitted with new C-class leather seats in 2x2 configuration. TU cabin and fixtures somewhat worn. No IFE on three of the legs, individual digeplayers distributed on last leg. Catering was good with wide selection of drinks. Menus provided on two of the legs. Cabin crew friendly and helpful. Aeroflot has become a worthy Skyteam member.

Aeroflot review - by D Mirsagatov

25 June 2007  Customer Trip Rating :

Tashkent (UZB) to JFK(NY) via Moscow . Flight from TAS to SVO was good, crew friendly enough, food was good, entertainment onboard for economy class not as good as could be. Seats comfortable for economy class. During 4 hour flight we were drinks several times. Arrived on time. Plane was clean. SVO-JFK. Crew friendly, but economy class was mostly empty. Entertainment was fair. Good English speaking flight attendants. Reasonable price for Transatlantic flight.

Aeroflot review - by Nick Fortuna

15 May 2007  Customer Trip Rating :

Moscow-Hong Kong J-Class on 767-300. Load light, 8 pax in J, 22 in Y. A flight attendant handed out menu cards and asked how I would like to be addressed. Was offered a pre-flight drink. Meals served individually from galley, not on trolleys. I had already finished dessert while other passengers were still finishing their salad. Moist towels offered. Staff remembered my drink choice. Meals excellent, loved the soup served in a proper deep soup plate with fresh dill on top. Portable Dig-E players were handed out. Movie selection same as April. Only English reading material was the Moscow News. Seats exceptionally comfortable, though they only go nearly flat. In short, a big improvement over the horror stories one used to hear about. Attendants smiled, announcements in Russian, English and Mandarin, both from purser and pilot. Food was reasonable. Service excellent, arrival on time, ground handing in HK as usual very speedy.

Aeroflot review - by A Sahni

10 May 2007  Customer Trip Rating :

Business class from IAD to Moscow, and onto DEL. Service excellent with good food, and a new business class seat with the portable digiplayer given out. No English reading material was available. Real trouble getting into the Business class lounge at Moscow. Once at the transfer desk I had to bargain with the Aeroflot ticketing agent from waiting five hours to enter the lounge to only having to wait two hours to enter. For some odd reason Aeroflot has a rule in place where one can only enter the lounge two hours before the one's flight departs Moscow. Other than the trouble caused at the Moscow airport I will fly Aeroflot again as the service is great, and the Business class ticket from IAD to DEL is cheap.

Aeroflot review - by Yury Kiselev

8 May 2007  Customer Trip Rating :

Oslo-Moscow-Oslo in May 2007, economy class. Both flights departed and arrived sharply in time, cabin crew and meals were quite good. Tupolev- 154 - enough leg space, renovated cabin, very nice brand-new livery - nothing to complain about. I do not give them 5 stars, because for the top mark the cabin crew really has to smile at least sometimes, and there is clearly some room for improvement regarding lunches.

Aeroflot review - by Andrew Barnieske

1 May 2007  Customer Trip Rating :

My first (and last) experiance with Aeroflot was not good. The flight itself and food was okay, but heaven help you if they lose your luggage. I arrived in Moscow from Toronto last June and my luggage never arrived. The lost and found personal were in a world of their own, and just told me to wait as they conveniently took their break for 2 hours. After another 2 hours of waiting one finally checked on the where bouts of my luggage, and it was still in Toronto. Having missed my ride to the hotel and 100 US to find alternative transportation, I attempted the next day for 3 hours to get someone at Aeroflot to talk to. I was promised luggage the next day, but after waiting, it never arrived. Long story short, I spent at least 4 hours each day for 9 days trying to contact Aeroflot each time only to have them promise my luggage on the next flight to be left waiting empty handed again and again. No offer of compensation was made at any time, as I had to spend $1500 to buy new clothes etc, since after a week, I assumed it was lost or stolen since I never could get a straight answer from Aeroflot at any time. I lucked out calling the airport 9 days later as my luggage finally arrived, however that was due to my own footwork without any assistance from Aeroflot. After I got home, they offered $100 after numerous unanswered emails prior. All I can say is never again will I fly with that outfit.

Aeroflot review - by K McCormick

28 April 2007  Customer Trip Rating :

We had the worse series of flights I have EVER had on Aeroflot. Complete nightmare from beginning to end. JFK to Moscow Sheremetyevo, returning from St. Petersburg through Moscow to JFK. One of our bags did not arrive in Moscow with us. Reporting the bag missing was a two hour nightmare, with a series of service people who would appear and disappear at random. One would come, give us a form to fill out, leave their desk and then no one was there for another ten minutes. Another person came, gave us another form, told us to get it stamped at customs. We came back, the second person was gone and no one was manning the desk. This went on and on and on. Finally, we got a print out showing our missing baggage claim number. There was a phone number on the form and they told us to call the next day to see if our bag was on the following flight. We called the next day and it turns out that was a non-working number. We had our hotel call, just to make sure we weren't doing anything wrong. We went to an Aeroflot sales office and sat there for an hour while their representatives tried to get us a working phone number, any working phone number. We finally got through, spoke with someone who said our bag hadn't arrived and to call back the next day. We took the phone number and called back each day through that week. When we arrived back in the US, we spoke with a lovely guy in charge of baggage for Aeroflot at JFK. He remembered sending our bags the day after we left. He confirmed with Moscow that they had received our bags the day after we had arrived. I have no idea why we were told repeatedly in Moscow that our bags were not there. To add insult to injury, the bag was a wreck and our camera was missing. Minor but still annoying: There was no movie on any flight. The entertainment system was totally broken on the flight to Moscow. On the way back it worked on the first half of the plane but not the back. I'm a vegetarian. Even though I specified with our reservations that I was a vegetarian, I didn't have a meal on either flight. I'm willing to give them a pass on the first flight because I didn't reconfirm the day before flying like I usually do On the way back, however, I made sure to confirm and they still screwed it up. Not so much as an "I'm sorry" from the flight attendant. So, I had nothing to eat for 10 hours save for a roll and some lousy fruitcup on one flight. At the check in in St. Petersburg, it took four surly desk clerks to figure out how to check our baggage through to our final destination. There was a line of at least 30 people behind who were held up because of their inability to check us in. The transfer in Moscow from Sheremetyevo I, where we arrived on our domestic flight from St. Petersburg, to Sheremetyevo II, where the international flights depart, was comically convuluted. It took an hour and fifty minutes of a two hour transfer time to get from one terminal to another. I'm sure some of that was Russia passport and customs control, but a number of the people we dealt with were Aeroflot employees, so I think some of the responsibility for shutting passengers around falls on their shoulders. Most minor - you had to pay for alcoholic drinks. Quite frankly, after all the fiasco due to Aeroflot, I figured the least they could do was give me a drink.

Aeroflot review - by B Singleton

15 April 2007  Customer Trip Rating :

Business class from JFK to Bishkek. I had a 10 hour layover in Sheremetyevo. No entry into the business class lounge until 2 hours before departure time. Give me a break.

Aeroflot review - by Alf Butov

10 April 2007  Customer Trip Rating :

I've flown Aeroflot a number of times ever since I was a child. It was still the only USSR airline then. Therefore it was very interesting to see how gradually the company was improving reaching world standards. I have developed certain liking to this airline and was quite satisfied with the trips most of the times. My last trip with Aeroflot was earlier this year. I flew Kiev-Moscow-Bishkek and back. The flight to Moscow was a bit of adventure as Aeroflot still uses Tupolev 154M on this route and because of poor weather conditions (strong wind) the plane from Moscow could not land and the deparuture was delayed. Most of passengers had to transfer in SVO so everyone was quite nervous. The plane came 4 hours later but it was very quickly served for departure. The crew were quite friendly and helpful. Instead of the usual 1 hour 30 minutes the flight took only an hour. In SVO we managed to catch our next flight with no problems, however the ground crew were not very nice as for me. The next flight was on A321 and it was really great. Nice, clean and new aeroplane. Very quiet compared to Tupolev. The cabin crew - very welcoming. I am happy Aeroflot has improved a lot since I last traveled with them (back in 2003, flight form SVO to Irkutsk and back). I think it is a very wise decision to replace old Soviet aircraft with modern planes.

Aeroflot review - by Norman Sutherland

31 March 2007  Customer Trip Rating :

Nizhnyvartovsk - Moscow, Business Class both ways. On time departures and arrivals both times. Tu-154, first time on this aircraft - very smooth. Perfectly adequate Cabin Service, but no IFE. Not the greatest seats but OK for a 3 1/2 hour flight. All in all a better experience than I had expected - and Sky Team Airmiles.

Aeroflot review - by Roman Raikov

26 February 2007   Customer Trip Rating : n/a

SVO-HEL. Airbus 320 light and clean. Comfortable seats. Solicitous and smiling crew. Food was quite ok, comparing with other airlines.

Aeroflot review - by Paul Shine

29 January 2007

Fly Aeroflot at least twice a month, mainly international short haul. Lately some domestic flights as well. It seems onboard service is improving by the month. A few weeks ago on a PAR-SVO flight they handed out portable video players (each containing about 12 recent releases) to business class passengers so for me inflight entertainment was great. Food can be hit or miss but overall above average, and they show they try which is more than I can say about others. Overall I think the airline is doing all it can but it still suffers from the SVO experience. Hopefully that will change with the new Terminal 3. Also security checks are as good as any I have seen lately without the ridiculous you sometimes get from the TSA. By now I make a point to travel with them even when alternatives with Western operators exist.

Aeroflot review - by Robert Tonos

21 January 2007

SVO to BKK business class. The aircraft was an IL-96. With regard to the seats, they were wide enough but the legroom was insufficient. I gather the business-class seats on Aeroflot's Boeing-767's are much better. The cabin staff were very friendly and solicitous. The food was OK but not as good as the food I've experienced in business class on other long international flights. My greatest complaint is about the lavatories - they smelled of urine. I suspect the flushing fluid had not been changed in a while. Also to be noted is that there is no separate check-in at SVO for business-class passengers. In short, Aeroflot wasn't bad but it's got a long way to go before it catches up with say Singapore Airlines.

Aeroflot review - by Kenny Andreasen

12 January 2007

I've flown Aeroflot on a total number of 8 flights now. My very first flight was an overall surprisingly positive experience, probably because I had only heard the worst stories prior to my first flight with the Russians. You get what you pay. This means that the level of staff friendliness and additional services onboard is somewhat below an airline like Cathay Pacific, however Aeroflot has been an excellent experience on almost all areas! Except from the hardly existing inflight entertainment, I would rank Aeroflot at least on level with all Western European airlines I've flown. Nice meals and an overall good level of service indeed. Especially surprising has been the level of service in Moscow airport (from the Aeroflot crew!). Once my flight BKK-SVO was 4.5 hrs delayed due to engine problems in BKK, resulting in an already-left flight SVO-CPH when we arrived. I hardly got time to think the worst, before a staff member handed me boarding passes for SVO-Helsinki (Aeroflot) and Helsinki-CPH (SAS Scandinavian), meaning that I was less than 2 hrs delayed on my final arrival to CPH. That's what I call service! I can only recommend Aeroflot and nothing less than 3 stars is a fair ranking of the airline.

Aeroflot review - by Damian Fraczkiewicz

27 December 2006

I've flown twice: Warsaw-Moscow-Beijing (round trip), but the 2nd time returned from Hong Kong via Moscow to Warsaw. Both journeys - business class. Excellent service! Very friendly crew. The most important advantage of flying aboard Aeroflot is the incredibly low price for such a good service, often better than western high-priced one! Seats are new and comfortable.

Aeroflot review - by Gregor Gosciniak

15 December 2006

Flew Aeroflot a few times, Düsseldorf-Moscow on brand new Airbus planes, great seats, nice service. Also lots of flights between Moscow- Ekaterinburg, TU 154 and once even TU 134 - great experience. I like the TU 154 very much, lots of legroom, if the seat in front of you is not taken you can put it down and get lots of leg space. Professional service on domestic flights as well. Only problem is Sheremetyovo Airport, very rude and unfriendly staff, taxi-mafia and poor organisation. Last time I spend two hours waiting in line for boarding, disastrous.

Aeroflot review - by Steve Sninsky

10 December 2006

JFK-SVO Round Trip, Economy class, July 2006. Boeing 767-300ER aircraft. Excellent service by Aeroflot. I was a little bit nervous about the flight, but none of the instances of poor service or dirty planes were substantiated. FA's polite, friendly and spoke excellent English. Food excellent on the way to SVO. The fish meal on the return flight was edible, but not as good as the steak meal. Beverages served frequently. I used the bathroom once each way, and have no complaints about its cleanliness. Sheremetyevo customs was not as bad as people claimed, either arriving or departing. Customs upon departure was definitely understaffed. My luggage was inspected by a friendly female agent. I would certainly fly on Aeroflot again.

Aeroflot review - by Robert Wagner

20 November 2006

LHR-SVO-PVG-SVO-LHR Business Class: having flown Aeroflot many times during the Soviet era it was good to see that they are now on par with any other national carrier with excellent on board service and food (even the much disliked IL96 seemed comparable with the equivalent A340).However the downside is the notorious hub at Sheremetyevo which bears all the scars of a crumbled regime and the business class lounge at SVO has much to be desired.

Aeroflot review - by Bimal Malhotra

17 November 2006

Flew Aeroflot for the first time from DEL-Moscow and then after a brief stay in Moscow over to JFK (business class). Excellent overall with great prices. Compares very well with KLM, NW; better than Alitalia. Seat comfort was good, even on the Ilyushin-96 plane. The 767 to JFK had the comfort of reclining flat-bed seats. Meals DEL-SVO were excellent but my special vegetarian meal SVO-JFK was marginal. Arrival into SVO was hassle-free. Not a reflection on Aeroflot, but Departure at SVO was tense. I say, give it a try. Aeroflot in Skyteam era definitely meets the standards of safety, punctuality and comfort.

Aeroflot review - by Paolo Garnieri

2 November 2006

Moscow - JFK and Tokyo - Moscow several times this year. Aeroflot is the world's best kept secret. Always a seat available on long haul flights; always on time; food very good; decent inflight entertainment system; good service; leather seats that compete head on with Air France or Cathay's. Have experienced no delays, courteous personnel. Issue was SVO immigration on arrival - but TSA checks for flights to and from the US is far worse than any Moscow airport experience. While the US is chasing the Evian bottle drinkers on its flights, Russia is changing fast and so is its flagship airline. Fly Aeroflot.

Aeroflot review - by Don Leake

22 October 2006

LAX-SVO economy class just last week. I have to admit being a bit nervous taking off, but, like the rest of Russia, so much has changed. I was impressed with the leather seats, and the pilots handled a tricky, foggy landing with a 300 foot cloud ceiling at SVO flawlessly. Horror stories about the customs clearance leaving SVO abound, but I found the most frustrating part was the hand search of luggage for American-bound flights now required by the TSA. Without that, it seems to go fairly quickly. Also, from the runway, the Sheremetyevo 3 expansion due next year looks great. Flight attendants aren't as friendly as most in the Western US, but frankly they reminded me of those on Continental or US Airways regional routes.

Aeroflot review - by Vladimir Kuzmin

19 October 2006

CDG-SVO Economy class. New Airbus 320 with nice leather seats. Flight attendants were very polite with genuine smiles! Food was little dissapointment compare to Air France service. Small tray with salad and Turkey "cordon blue" with mashed potatoes were served. Coffee or tea service followed. Alcohol against payment on Aeroflot! Cost savings? Good inflight product. I would fly Aeroflot again.

Aeroflot review - by Alexander Hadzhivanov

15 October 2006

Bratislava-Moscow-Bishkek several times in 2006. The flight from Bratislava to Moscow was okay. Bad organisation of SVO passenger transfer - wrong gates shown on boarding pass (happened three times on my transit flight), bad mannered airport staff. The transit passengers are processed in a very strange way - they took your passport and ticket and disappeared somewhere - without any notification what they are going to do. Once I got back my boarding pass and passport from another passenger (Chinese) who had obtained a lot of passports from the staff with request to distribute among other waiting transit passengers. Strange ?

Aeroflot review - by Vladimir Rouvinski

10 October 2006

Aeroflot on their domestic route Moscow - Krasnodar. Check-in in Moscow was easy and problem-less though in a very old Sheremetyevo-I terminal. The departure of the flight to Krasnodar was delayed for about 2 hours with no explanations given as for the reasons of the delay. Later on, in the plane, I overheard the flight attendants discussing between themselves what should be said to the passengers with respect to the cause of the delay. They decided "technical reasons". Indeed, the plane (TU-154M) clearly showed her age. Not much concern of safety - the belt in my seat was broken and no attention was given as to pre-flight security check (such as tables remained opened during the take-off and landing).The rest of the flight was uneventful. Food was quite modest for the flight duration (about 2 hours). The flight back to Moscow one week later was again delayed, this time because of the weather (fog both in Krasnodar and in Moscow). The plane was very old TU-134, noisy and very narrow, one of the toilets did not work, smelled, and the flight attendant had to use some kind of a spray several times during the flight. Food again was quite modest, but newspapers and coffee/drinks served often throughout the flight. Summing up, I would fly with Aeroflot again domestically for only one reason - I can earn my frequent flyer miles with Delta flying Aeroflot - miles for domestic flights appeared immediately on my SkyMiles account.

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