AEROFLOT Passenger Reviews and Aeroflot Customer Trip Reports

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AEROFLOT customer review :  9 February 2010 by Jacky Ng   (Sweden)

Stockholm-Moscow-Hong Kong return on A319 and B767. The handling agent in Stockholm and Hong Kong top notch with check in and boarding smooth. But the transfer in Moscow is a patient game. They are slow and not so helpful. Remember that even if you fly in Business or have a Gold card you need a special invitation card at Aeroflot Transfer desk - it is not enough just showing the card or boarding pass. The short-haul flights with Aeroflot is super, one of the best in Europe from seats to service. But flying intercontinental is bad. B767 at least 15 seats in Economy was broken, seat is very narrow, no PTV and all mainscreen movies in Russian language. The fare was cheap so Aeroflot can compensate for the miss - and my miles appear in my Flying Blue account after 3days.

AEROFLOT customer review :  29 January 2010 by Jose Gonzalez   (Spain)

MAD-SVO-BKK return. Undoubtedly the worst flight I have had - the first leg between Madrid and Moscow was ok on a decent A320 but the 2nd and 3rd legs were a nightmare. When I got on in that old-fashioned IL-96 I felt as if I were in a huge cave - the seat pich was tiny, there wasn´t any sort of inflight entertainment, not even a screens from the ceiling. I got 2 poor meals, the first one after taking off and the 2nd one 8 hours later. FA's were rude and the youngest one were at least 50. There were some people getting drunk and making noise and the crew didn´t move a finger. The inbound flight was the same but this time they left my luggage in Moscow, fortunately it arrived to Madrid 3 days later - choose another airline if you have chance.

AEROFLOT customer review :  20 January 2010 by J Grimmett   (UK)

Flew Moscow to Tashkent. Overall the experience was pleasant; pretty good seats, friendly and efficient staff, excellent food, and arrival ahead of schedule.

AEROFLOT customer review :  11 December 2009 by B Li   (China)

Hong Kong - Moscow (day flight) and return to Shanghai (night flight). Excellent CX lounge in HK, boarding priority given to premium pax, occupancy around 10%. Warm service from elderly crew, pre take off champagne, amenity kits and digiplayers handed out. Superb lunch, enormous quantities. Then relax with frequent drink refills (poor wines), water handed over. Afternoon tea snacks before landing. Transfer at Moscow airport is a nightmare and so is the biz lounge there. Flight to Shanghai bit late, no priority boarding, again almost empty, good service but this time complaints about the food - only chinese options in the menu, small portions and tasting very, very poor. Both flights same seats - angled flat but not horizontal, bit narrow. Good for relaxing, worse for sleeping -one would have not much privacy with a passenger occupying next seat. I'll fly them in the future because of price/service value. Just hope by that time they'll finally finish construction of the new terminal at Sheremetyevo.

AEROFLOT customer review :  28 September 2009 by Boris Orenic   (Slovakia)

VIE-SVO-BKK return. The ticket cost me 385EUR, European flights operated by A319/320. These planes have comfortable seating with decent leg room, service onboard good and meals tasty. Second leg was on IL96 - plane clean and in reasonable good shape. Yes there is not any entertainment system, seats were ok, reclined well but legroom poor. Even though staff was not smiling, onboard service was ok and bathrooms checked on regular basis. Both meals tasty. Return flight to SVO was operated by a new A332 with personal entertainment system. Onboard service again very good however legroom seemed to be worse compare to A319/320 planes. All flights on time. Overall good experience and if the fare is good I will fly with Aeroflot again.

AEROFLOT customer review :  7 August 2009 by Joerg Boese   (Germany)

Munich-Moscow-Munich. Business class just 2x2 seats in A320, wide, comfortable seats. Food very good, crew sometimes a little behind in English but attentive, always refilling glasses. Though it is a rather short flight, full amenity kit, video players on demand, nuts, towels, the works. In economy Aeroflot is not remarkable, but their business class was an example of what even mid-distance travel can be.

AEROFLOT customer review :  3 August 2009 by Jose Cury   (Brazil)

NCE-SVO-LED C class. Very good seats on 2x2 configuration, portable dvd screen. Meal menu three courses with a lot of options, friendly and efficient staff.

AEROFLOT customer review :  20 July 2009 by Dimitri Skorobutov   (Russia)

SVO-HKG-SVO Business B-767-300. Comfortable cocoon seats, good food (snacks, salads, main courses, desserts), average drinks, motivated and friendly staff. Inflight entertainment leaves much to be desired (very strange Digiplayers separately at your seat with poor content).

AEROFLOT customer review :  14 July 2009 by Olga Bocharova   (Russia)

Moscow-Shanghai-Moscow. I chose to fly with them because they announced they are going to use just newly bought Airbus with onboard entertainment. There was no difficulties in check-in, and everything on time. When it was time to go on board, I started to realize that it is a Boeing 767, which has little onboard entertainment. The crew was friendly enough, but it takes time to get their attention between meals. Unfortunately, on my way back it was the same situation with Boeing and they messed up my vegetarian meal (which I specifically order) - they couldn't offer me anything, just few bits of fruits and rice that I had to scrap. We arrived on-time, but horrible SVO airport and unbelievable long, and unorganized passport control - by the time we all got through our luggage was on the floor among the other flights luggage.

AEROFLOT customer review : 27 April 2009 : by Y Kiselev

Customer Rating : 4/5

Moscow to Oslo, Istanbul and Arkhangelsk economy class. The first with new Airbus aircraft with comfortable seats and decent leg space, fairly good meals and suitable selection of beverages. The crew was friendly and helpful - though they surely have to work harder to reach Thai or Singapore level. Ground handling and passport control at SVO was swift enough, it took about 30-40 minutes after landing to get out of the terminal building. The flight to Arkhangelsk was operated by Aeroflot-Nord - an Aeroflot's subsidiary. Boeing 737 not a new one, but still OK. Meal was simple and modest in size, but OK for a domestic 1h45m flight. Miles for all the flights appeared on my KLM Flying Blue card within 4 weeks. If requested to rate Aeroflot's performance and forget quite a horrible SVO airport, I would give the Russian flag carrier 4 stars.

AEROFLOT customer review : 15 April 2009 : by Yevheniy Kahanovych

Customer Rating : 3/5

For the first time in many years I decided to give them a try last week for two short hops between Kiev and Moscow. Could manage my booking online, but only through KLM and AirFrance websites. No online check-in service. Efficient check-in in Kiev, check-in at kiosk in Moscow. Conveniently scheduled on-time arrivals and departures outbound and inbound. New clean planes A320 with Recaro seats and generous legroom. Polite and professional crews. Food unappetizing and tiny portions. You'd rather skip it. I didn't check in any luggage, so cannot comment on delivery speed. All in all, it is not Aeroflot that used to be, but there is still a long way to go, especially in terms of integrity of product. Excellent value for money between Kiev and Moscow, but I would never fly them long haul or with transfer.

AEROFLOT customer review : 15 April 2009 : by C Dunlop

Customer Rating : 3/5

Stockholm to Bombay via Moscow. The first flight was fine. The 6 hour stop over in Moscow was terrible. If at all possible would recommend not using this airport. Unhelpful staff, exorbitant prices. The 2nd leg of the journey started with Russian teenagers drinking their duty free alcohol on board and playing loud Goa trance music on their ghetto blaster. The crew did little to make them stop and we finally agreed with some of the teenagers to swap seats, after arguing with them for 10 minutes. No English or newspapers were offered. One of the 2 choices for dinner ran out half way down the plane.

AEROFLOT customer review : 7 April 2009 : by Johannes Neuber

Customer Rating : 1/5

I flew with Aeroflot from Berlin toBangkok via Moskow with Aoeroflot. In summary I can say, it was the worst long haul flight I ever had in my life. Aeroflot's quality level is far away from any Asian or European Airline. The flights from Berlin to Moskow and back were pretty ok. The service on the ground and in the air was ordinary. No luggage lost or something like that. I would give 3 stars for that. I recognized that the crew's english speaking capabilities are very poor. Terminal 2 of Moskow Sheremetyevo (SVO) Airport is really horrible. It still looks like in the early soviet 1970's: dirty, smoky, grey and depressing. The staff is very unfriendly. The security was slow and didn't speak english. The food is brackish and exorbitant expensive. But the worst thing of all were the long haul flights with the Ilyushin! This plane was very old and seemed to be unchanged since that time. It can be described as a flying sports hall. Believe it or not, but there are nothing more than seats in it! No inflight entertainment, no flight status screens, no radio program, no reading lamps, even no Fasten your seat belts signs. The crew seemed to be unmotivated and spoke only little English. We never got a smile. The food served was below grade. No other drinks than water or juice were available for free. No snacks between the main dishes were served. The air conditioner didn't work properly, so it was hot and stifling inside. A lot of the Russian passengers got drunk over the flight and at the end of the flight to Bangkok at least 3 passangers had to throw up! I never saw this on any other flight! I will definitely never fly again with Aeroflot.

AEROFLOT customer review : 26 March 2009 : by S Lau

Customer Rating : 4/5

I held a ticket between London and Hong Kong in Feb, however I have cancelled the ticket in January and asked for a refund in Aeroflot's office in Hong Kong. Staff in Hong Kong office can speak Cantonese, efficient and helpful. Unfortunately I have booked the ticket from an online travel agent in the UK, staff was only able to cancel my seats on both ways of my journeys. Then I was e-mail to my travel agent asking for a refund. They initially mentioned require maximum 3 months to have my money back to my credit card. Finally, I was only waiting for 1 week and already have my money £325 back (after deducting penalty £170). This was more efficient than expected.

AEROFLOT customer review : 10 March 2009 : by G Eames

Customer Rating : 2/5

I fly with them regularly between Moscow & London. On the ground and with ticketing they are the worst. Once an electronic ticket is bought, any changes need to be made in their office. This is a horrible experience, taking up lots of time. Average queues in their Moscow office are 1.5 hours. Ticketing conditions are about 50 yrs behind western airlines. I have a refundable ticket to travel tomorrow but cannot get a refund because I'm in the UK, where their office doesn't work at the weekend and closed early yesterday (5th March) for "technical reasons". I am £400 out of pocket. Advice - flying with them is a risk - not so much in the air but with your money & nerves.

AEROFLOT customer review : 22 January 2009 : by P Gromov

Customer Rating : 1/5

I am a frequent traveler on SU due to being based in Moscow. The service standards improved somewhat prior to SU joining SkyTeam but have since again deteriorated. Poor selection of drinks. Meals are unappetizing. The Russian bortsch is embarassing. Macaroni and cheese for breakfast anyone? Who designed this menu? Long-haul Business Class seats are dated. Everything is dated on Aeroflot. Amazing that they get away charging what they do.

AEROFLOT customer review : 19 January 2009 : by T Price

Customer Rating : 3/5

Zurich to Moscow. Good value, food average. A319 in good condition and clean. Watch out for excess baggage charges at Domodevo. No excess charged from Zurich for golf clubs as they were within 20kg allowance. On return I was charged $80; after complaining I was frogmarched to the pay desk and made to pay an extra $30 as the check-in clerk had undercharged. Soviet era attitudes still alive and well amongst some staff.

AEROFLOT customer review : 22 November 2008 : by J Delgado

Customer Rating : 4/5

YYZ-SVO-PKC. Check in at YYZ smooth. Comfortable seating in B767-300ER. Flight crew professional and friendly. 2 drunk passengers onboard dealt with swiftly by Aeroflot cabin crew. Flight to PKC delayed but no problems. Long flight but comfortable and food decent.