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Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports



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Aeroflot Russian Airlines Customer review :  23 April 2012 by A Sharma    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-to Dubai via Moscow. Moscow to Dubai, the planes were old, with no inflight entertainment. My friend ordered vegetarian food before the flight however, she ended up with no inflight meal both ways. If your flight is long haul then I would not recommend this airline. For shorter distances it is fine. General staff service was poor and none could speak other languages apart from Russian. Limited food and if you required a drink you needed to help yourself at the end of the aircraft.



Aeroflot Russian Airlines Customer review :  17 April 2012 by A Lam    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-SVO-HKG A330 Economy. Both legs slightly delayed, planes reasonably well kept and seats are comfortable with average pitch and recline. Limited choice of movies and TVs on the seat back AVOD IFE. Food was ok. 2 meals but no mid-flight snack for the 10hr flight. Plenty of water runs. Crew pleasant enough.



Aeroflot Russian Airlines Customer review :  12 April 2012 by J Krans    (Netherlands)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amsterdam to Hanoi with a stop in Moscow. Delay in Amsterdam because of overbooking and stranded in Moscow. Now one day later I'm still in Moscow. Aeroflot gave explanation. Together with 10 other people we were guarded to a non visa area in a nearby hotel. We received no communication, no new boarding pass and service is lacking. We're not even allowed to leave our hotel room. No sign of Aeroflot within the last 36 hours! The hotel guard explains that lost passengers arrive here every day and that this is very common. The whole service is horrible but the worst part is that really nobody cares! Don't expect any service or any communication. We also didn't received our luggage although it's still here at the airport.



Aeroflot Russian Airlines Customer review :  19 March 2012 by Wilbert Duits    (Netherlands)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SVO-PVG. 767-300ER, 45 mins delayed departure and arrival twice. Seating was ok, personnel somewhat friendly, only small central screen with Russian movie as inflight entertainment, good food with drink rounds, no rounds in between. Old style experience. Good price.



Aeroflot Russian Airlines Customer review :  16 March 2012 by Josef Sonntag    (Israel)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TLV-SVO-PEK return. TLV-SVO, on time, excellent ground service, quick check-in. Aircraft a little bit old but well kept, no entertainment but very nice and good service. SVO-PEK, on time, good transit arrangements, A330-300 - new aircraft, good service and meals. PEK- SVO, on time, B767 - again good service and meals. SVO-TLV - a long walk from arrival terminal to departure terminal, very comfortable waiting area, A330-300 - brand new aircraft, good entertainment and very good crew service.



Aeroflot Russian Airlines Customer review :  12 March 2012 by A Langefors    (Sweden)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SVO-DEL, A330. First time with Aeroflot was a pleasant surprise. No trouble at all and a very professional service. Vegetarian meal had been ordered and was delivered without having to ask for it. On one leg the food was a disaster but on the return flight it was really good. Nice selection of games, music and movies. Transfer at SVO very smooth, nice connected terminals. Our cabin baggage was never measured even though its size was obviously very close to the limit.



Aeroflot Russian Airlines Customer review :  28 February 2012 by M Ivana    (Serbia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Good value for money. New Airbus from Moscow to Tokyo, food above average and entertainment system quite satisfying. Aeroflot has very strict rules when it comes to the baggage weight and size limits so try to have that in mind when travelling. They measure your bags and they will charge for every additional kilo or cm.



Aeroflot Russian Airlines Customer review :  17 February 2012 by Y Kiselev    (Norway)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Oslo-Moscow, economy. New A320, fine leg space, attentive cabin crew with decent English skills, light meal. Moscow-Bangkok, economy. New A330, excellent leg space, good cabin crew, fine meals, individual screens with decent selection of movies. On the return from Hong Kong to Moscow the B767 was visibly old and needed refurbishment, it lacked individual entertainment systems.



Aeroflot Russian Airlines Customer review :  31 January 2012 by Rohan Mehra    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from London to Delhi via Moscow was cancelled on the day of departure. They put me on an alternate flight on the same route that departed several hours later and included a 12 hour stop in Moscow rather than a 3 hour one. I requested a Vegetarian meal, and had this verified prior to the initial cancellation of my flight. No one at Aeroflot bothered to transfer this request to the replacement flight and that flight didn't carry any vegetarian meals. I received some meal tokens to spend in the airport, however the value of the tokens was pathetic by any measure. The only eatery open was TGI Fridays and the only vegetarian option there was soup, which I ordered with a glass of orange juice. These two meagre items not only came to more than the amount I had in tokens but required me to pay several Euros too! The level of English of Aeroflot staff is terrible for an international airline.



Aeroflot Russian Airlines Customer review :  27 January 2012 by M Massoli    (China)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FCO-DME-SHA. Flight delay - 3 hours on departure. Missed connecting flight in Moscow with consequently overnight in Moscow. The food is very heavy and the crew unpleasant. It's cheaper than other airlines but you get low quality service.



Aeroflot Russian Airlines Customer review :  26 January 2012 by G Mabbott    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight was late arriving in Ho Chi Min for our flight to Moscow with no apology from the crew. They let passengers onto the flight who had been drinking heavily and nothing was said or done to turn them away, the crew were unhelpful and sullen, the food was inedible. On arriving in Moscow we thought we still had time to catch our next flight to London Heathrow only to be told the flight had already left. When we arrived at the desk we were given tickets for the next day and told we would be in a Hotel for the night. No apologies, there was a lot of shrugging of shoulders and being told to sit over there. Rude and very unhelpful.



Aeroflot Russian Airlines Customer review :  24 January 2012 by M Prynzoff    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SVO-MUC. I didn't expect too much and therefore I was really surprised by the airline and the new terminal at Sheremetyevo airport. The crew members were friendly and could speak good English. Very good hot meal and comfortable seats. I was very satisfied.



Aeroflot Russian Airlines Customer review :  17 January 2012 by J Snow    (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SVO-CPH. First time with Aeroflot, and would avoid in the future. Surly and unpleasant cabin crew. Very average food, and almost incomprehensible announcements in English. Fortunately the flight was only just over two hours.



Aeroflot Russian Airlines Customer review :  13 January 2012 by L Elmasry    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Beijing Capital International to London Heathrow via Moscow. The staff were great. The seats were of average comfort for economy and the inflight entertainment was great, with a choice of films and games. The only drawback to this flight is the lack of alcohol (and the choice of drinks is indeed rather limited). However, that was the only issue I found and it wasn't too much of a problem. Also, navigating my way from the old terminal to my next flight was fine too.







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