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Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports



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Aeroflot Russian Airlines Customer review :  10 July 2012 by D Singh    (India)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

8 July flew SVO-DEL in economy class. Unfortunately, A330 was unavailable for this trip (despite being advertised on the website) and instead we boarded a Soviet era IL96's. Flight left at least an hour late, many of the seats failed to recline and there was no onboard entertainment system in economy. No apologies were offered for this bait-and-switch move by the airline. A glance at the business class section revealed two rows of slightly oversize seats separated by a curtain across the entire width of the cabin. If I were a business class passenger I would be furious . Other than that the flight was relatively smooth and uneventful. My advice would be to avoid this airline on flights over 3 hours and go with the competition instead.



Aeroflot Russian Airlines Customer review :  4 July 2012 by Thomas Mac    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew May 3rd NYC-MOSCOW connection MOSCOW-KIEV, $1500 2 adult tickets. The flight was great! On time, and arrived early in Moscow on a nice Airbus A330. The plane was fairly new. The seats, bathrooms and interior of the plane was excellent. The food on the transatlantic flight there and back were both great. Chicken or fish with veggies, bread and chocolate. The only complaint I would make is they serve the drinks and wait too long to serve the food. They served the drinks 15 mins before the food was served so by the time I got my food I had no drink. The service was 7 of 10. The flight from Moscow to Kiev was excellent as well. 1hr and 15mins on time. Overall Aeroflot is a good airline, I would fly with them again!



Aeroflot Russian Airlines Customer review :  14 June 2012 by Elizabeth Kurlykova    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK to Moscow. Check-in went smoothly. From JFK-SVO the seats were as comfortable as could be. Flight attendants were friendly, the food very good: served drinks, dinner, tea/coffee, drinks, breakfast, tea/coffee. I felt comfortable asking for additional drinks. Inflight entertainment had a very good selection. Once I arrived in Moscow my bags needed to be collected and checked in again. When I came back to the airport 9 hours later I was surprised to find that check-in was easy with no long lines. Once onboard I was surprised to find the airplane in such good condition. There was no inflight entertainment on a 5.5 hour flight, but the crew were friendly. The food was my only real disappointment. I'll definitely be flying Aeroflot in the future.



Aeroflot Russian Airlines Customer review :  8 June 2012 by Roman Stepantsev    (Russia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Usually I'm flying Economy for business purposes and Business class for leisure. When flying Economy Aeroflot is very good for short haul flights to EU. When flying Business quality issues arise. Lounges sometimes are packed both in terminals D and F especially in the morning or late in the evening. Secondly, onboard quality service is unsustainable: sometimes attendants are nice and helpful, sometimes rude and evasive. Aeroflot always forgets about its Business class passengers and priority Boarding, especially in terminal F for long haul flights. However, the major problem is the home airport of Sheremetyevo. In most cases people are spending an awful long time just to leave the airport area. Queuing in a traffic jam next to the airport for an hour on Saturday night after a 2 week vacation and Business Class experience, crosses everything out about the Aeroflot flight. So my recommendation to use Aeroflot would pretty much depend on the route, time and class.



Aeroflot Russian Airlines Customer review :  7 June 2012 by N Barker    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Moscow then Moscow to Shanghai. Experienced a poor service throughout except for the food. At check-in I asked if I could request an aisle seat or one with extra legroom (I'm 6ft 7ins), I was told I had to pay 50 pounds if I wanted it. Of course this made the journey very uncomfortable straight away as on both flights I was sat in between passengers. Both aircraft's were very old especially for the long haul Moscow to Shanghai. Entertainment consisted of a projector and white screen at the front of the cabin - the worst entertainment I've ever endured on a 9 hour flight. Staff seemed slow and unresponsive at times, however did serve regular drinks and the food was nice. In future I would rather pay a bit extra with other airlines. Overall a poor service.



Aeroflot Russian Airlines Customer review :  23 May 2012 by Alan Sargeant    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

St Petersburg - Moscow. Flight was delayed by more than 30 minutes with no explanations or apologies. Sat on the tarmac for some time. A light snack was served and included drinks. Seat was reasonable comfortable and luggage came quickly enough. Didn't hear any English from the cabin staff. No inflight entertainment but only a short flight.



Aeroflot Russian Airlines Customer review :  18 May 2012 by A Sahni    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Economy class from JFK to Moscow, and then onwards from Moscow to Delhi. The aircraft's are new with rear entertainment in each seat. Food is excellent on the JFK to Moscow flight, but down hill from Moscow to Delhi. Service on Aeroflot on all segments is very slow after meal service for food trays to be picked up, but good rounds of drinks are provided along side coffee, and tea after the meal service.



Aeroflot Russian Airlines Customer review :  9 May 2012 by A Kuschel    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight SXF-SVO-SXF. Very new A320 aircraft with lots of leg room. FA's speak good English, are friendly and generally very attentive. For this price I can only recommend Aeroflot on European short distance flights. Be aware though that things are different on long haul.



Aeroflot Russian Airlines Customer review :  9 May 2012 by A Kuschel    (Germany)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SVO-PVG-SVO. Quite new Airbus 330-300 with sufficient inflight entertainment (if its working). Seats very poor, actually with much less space than on the A320 I flew to Moscow with. Cabin crew generally never smile and disappear after lunch. Though my personal entertainment system was not working and my seat was broken, no one apologized, all I got from the stewardess was an unfriendly "yes, its broke", then she went away. If you're on a budget, Aeroflot long haul might be an option, but be aware that you'll suffer big time for the 200€ you save. The difference to Aeroflot short haul European flights could not be more striking.



Aeroflot Russian Airlines Customer review :  4 May 2012 by J Bacallado    (Spain)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-SVO-MAD; Check in easy both ways. Boarding a little late also on both flights, and arrival also late, (15 min). During the flights, all on 320 aircraft's, they are comfortable but nothing special, 32'' seat pitch. No IFE for nearly 5 hour travel time. Food decent and good quality. Flight attendants not friendly but polite do their job. They also offer drinks several time during the flight. Recommended for European travel to/from Russia.



Aeroflot Russian Airlines Customer review :  3 May 2012 by M Danilova    (Russia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SVO-JFK-SVO. Loved the inflight entertainment. Selection of movies was superb, all new movies. Food was good and seats were horrible - very small and uncomfortable. Could hardly sleep and that's for 8 hrs direct flight.



Aeroflot Russian Airlines Customer review :  2 May 2012 by Shuqiu Sun    (Belgium)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-SVO-PVG in Economy. BRU-SVO on a small airbus, no inflight entertainment and the staff's ability to speak English was average, with a smile every now and then. I got a small warm meal for the 3.5 hours flight. Transfer at SVO airport was below average. Friendliness was unknown. SVO-PVG on a brand new A330 with decent leg room and various movies and music on individual inflight entertainment system. I got 2 warm meals, though only drinks during meals and not in between. PVG-SVO - old Boeing 767, no adaptive head rests, small leg room, very little seat recline and no individual inflight entertainment. On boarding I went to sleep so missed the menu card. During mealtime, I asked what was provided and got an extremely rude answer. No smile, tossing objects at me instead of handing over - very disappointed by service. In general, I wouldn't recommend.



Aeroflot Russian Airlines Customer review :  25 April 2012 by Flo Bertram    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IST-SVO-PEK return. Pleasantly surprised. 200€ cheaper than everyone else. New, clean A330 aircraft with good IFE for long-haul flights. Good food. Language skills and friendliness of staff fair. Last leg back home to IST was with an old IL96. All in all would definitely fly them again.



Aeroflot Russian Airlines Customer review :  23 April 2012 by Y Ren    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-SVO-BCN-SVO-PEK in Business class. PEK-SVO and SVO-PEK flights on A330-200 and A330-300. SVO- BCN-SVO on A321. Staff spoke good English, food was tasty and served with good china. Amenity bags given out on all legs including European flights. Drinks are good. A330 seats are not full flat but managed to sleep on both legs. A321 seats are real business class seats not economy seat with empty middle seats. AVOD pretty good, plenty in English. Business lounge at SVO Terminal F is new but Terminal E is in pretty old - could not find a seat. Lounge food and drink limited. Transit at SVO was not as bas as expected. Issuing business lounge at transit desk can be pain as you need this access card to get into lounge but you can only get the access card through transit desk. No priority boarding on all legs. I will definitely fly Aeroflot again if they keep the standard.



Aeroflot Russian Airlines Customer review :  23 April 2012 by Chester Zorc    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Munich-Tokyo - pleasantly surprised. Plane from Moscow to Tokyo was brand new. Very good and extensive entertainment program with many choices. Tickets were cheap. Stewardess was nice and the food was good. The big downside however is Moscow Airport. Other shops close early, and the prices are very expensive, the staff seems a bit careless. Just doesn't manage to keep up with bigger airports.







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