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Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports



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Aeroflot Russian Airlines Customer review :  12 October 2012 by P Opipari    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Boarded Aeroflot in Amsterdam for flight to Moscow. Just prior to departing the gate there was a loud commotion in the rear of the plane - it seems we were traveling with a restrained, reluctant prisoner. We checked in for our return flight in St. Petersburg for Amsterdam. We requested that we and our luggage be booked thru to Detroit. the attendant assured us that it was done. Upon arrival in Amsterdam, we were informed by KLM that they did not receive confirmation of our flight from Amsterdam to Detroit and our seats had been resold. 10 hours later we were aboard a Delta flight on the way home. The issue was not in translation because our request had been relayed by our Russian Tour director and our luggage was booked thru to Detroit. Never again.



Aeroflot Russian Airlines Customer review :  12 October 2012 by A Shkaruba    (Hungary)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-KJA-AMS. Boarding in Amsterdam was the horror - more than half an hour at the business class check in and total mess in the departure area. AMS-SVO was okay. Old B767, clean but worn, no entertainment, nice food, the crew unengaged and strangely non-relaxed. Transfer in SVO had slightly improved since the last time, but the same, one has to get all the luggage, travel with it about 1 km, and check in again. The navigation system in the terminal is confusing, but manageable. Business lounge in the domestic departure terminal D is small, heavily smelling with tobacco and a strange selection of food - basically only rolls and cookies. A bit more food is available from the bar for extra pay. SVO-KJA a new A321; the seats were standard economy class with standard pitch, which was a bit painful in the overnight flight, food good, the crew was slightly more attentive to passenger needs. The return flight was the same, with the only comment that business lounge in the Terminal F is way worse than in the Terminal D - not clean, even stronger tobacco smell, and no food at all, but Terminal F is terrible in itself, so no big surprise. It is a recommendation for this route, but only because this is the only option available.



Aeroflot Russian Airlines Customer review :  1 October 2012 by Hiroki Nakatani    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GVA-SVO-Hanoi, NRT-SVO-GVA on Business Class. All planes were clean, seats were comfortable, food delicious and CAs friendly. I was worried about the transfer at the SVO but it went smoothly at both passport control and security. The SVO terminals which I used, ie Terminal D (for long flights) and F (inter European flights) were connected and seemed to be walking through miles of duty free shops with little seats. Will try again in economy class, as far as business class is concerned, I think their product is at the same level of most European big companies such as KLM and SAS and definitely superior to US carriers.



Aeroflot Russian Airlines Customer review :  28 September 2012 by Richard van Alst    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My flight with Aeroflot was really a pleasant one. I flew with them from Amsterdam to Moscow and then on to St Petersburg. Flights departed before the scheduled departure time (all flights) and they landed before the scheduled arrival time. Flights were on their very comfortable Airbus A319 and A320's. The legroom was sufficient for someone of my height (I am 1.81 meters) and the inflight service, the food, was excellent. Hot meals and alcohol were standard. Cabin crew could have been a bit more cheerful (they didn't smile at all), however, they were okay in their politeness and they did their job fine. All in all, great flights and I would definitely use them again.



Aeroflot Russian Airlines Customer review :  24 September 2012 by Caroline Francis    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SVO-ULN return. I have flown this route 6 times over the last couple of months. This is by far the fastest way to Mongolia from London but am fed up by the last of customer service and inability to transit luggage through SVO. The planes from LHR to SVO are generally new and clean. Onward from Moscow the planes are ancient although the business class seats recline flat. The food is always the same - just about edible in business class. Out of my last 4 journeys my luggage has been lost 3 times. Going to give up with Aeroflot and fly Korean air via Seoul now. Via Moscow might be quick but the total lack of customer service wears very thin after a while.



Aeroflot Russian Airlines Customer review :  12 September 2012 by Miyagi Hiroshi    (Japan)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-SVO-IST and BEG-SVO-NRT. NRT-SVO(333) Check-in was smooth. Lounge at NRT (Delta) was comfortable. Cabin was clean. Seat was comfortable. CAs were friendly. Food was very good. it was a nice flight. SVO-IST(321) 1 hour delay. It's not bad. BEG-SVO (320) Check in started 2 hours before the flight. Lounge was good. CAs were friendly. Food was good. SVO-NRT(333) Connection was smooth. Newest 333's seat was very comfortable for sleep. Not sliding down. Cabin was clean. CAs were very friendly. Food was excellent. It was a quite nice flight. Problem was logistics at the airport.



Aeroflot Russian Airlines Customer review :  10 September 2012 by J Ellis    (Spain)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madrid to Beijing via Moscow. I paid 457 euro with taxes included which was a great price. The plane going over was shabby looking inside with no IFE. The food was just ok and the cabin crew never even smiled once or were standing at the door with leaving the plane. I say over all they need to improve on customer service and update the planes a little.



Aeroflot Russian Airlines Customer review :  6 September 2012 by Ružica Bandic    (Croatia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Budapest-Moscow-Beijing and Shanghai-Moscow-Budapest. All flights were delayed about 2 hours without explanation. Staff in Budapest and Moscow - very rude, they don't speak English, and whenever you ask something the answer is "we don't know".



Aeroflot Russian Airlines Customer review :  4 September 2012 by Alan Sargeant    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Odessa to Moscow and Moscow to Mineralnye Vody (code share with Don Avia). The flights were like chalk and cheese. The early flight from Odessa was on time, efficient check in and an adequate breakfast. Seats OK and no in flight entertainment. Cabin crew polite and efficient. Second flight was originally delayed by 90 minutes and then by another 5 hours and another 2 hours after that. Meal voucher was given (inadequate for a reasonable meal given airport prices) but no real apology and explanations in English lacking. Soon after takeoff I moved seats and slept so no comments possible about staff - they seemed not to speak much English. My rating of the flights reflects very much the impact of the delay on the Moscow - Mineralnye Vody sector.



Aeroflot Russian Airlines Customer review :  30 August 2012 by Alan Sargeant    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Moscow - Simferopol. Flights departed and arrived on time. The crew was professional and reasonable friendly. The level of English was more than adequate. The hand held entertainment systems between Bangkok and Moscow were rather dated and substandard for a business class cabin. There was no entertainment on the shorter Moscow - Simferopol sector. From Bangkok to Moscow the cabin was almost full but service standards were maintained. Food was good. From Moscow to Simferopol the cabin the crew served a good meal on the short flight.



Aeroflot Russian Airlines Customer review :  17 August 2012 by T Hume    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-SVO-AMS. Got the lowest price available by a long way, so wasn't expecting too much. The flight from PVG-SVO was at 1.40am - the new planes apparently are on the earlier route, so the plane was very spartan with shared TVs which showed one film throughout the whole journey. Staff were so serious that it was quite comical (does it hurt to smile?). SVO-AMS was again on a very basic plane, this time with no TVs at all, but at least the staff were nicer, despite very poor English. Acceptable for a very cheap flight, but I wouldn't choose them if there were other airlines at a similar price.



Aeroflot Russian Airlines Customer review :  17 August 2012 by Irene di Stefano    (Italy)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Milan Malpensa to Tokyo via Moscow - July 25, 2012. Friendly staff on board, less so on the ground. A330 new, efficient with good entertainment on board.



Aeroflot Russian Airlines Customer review :  7 August 2012 by Abhishek Saxena    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-SVO, SVO-KRR, KRR-SVO and SVO-DEL. DEL-SVO was late by more than 6 hours and as per the airline rules, we should have got a hotel stay. Instead we had to spend the whole 6.5 hours at the IGI T3. Supposed to board an A330-200 which was unfortunately unavailable so we boarded a A330-300, with wide and comfortable seats and on-board entertainment facility! An hour after take off came the drinks. Then the main- course followed by a delicious cake and a cup of tea or coffee. All flights were smooth and flight staff courteous. In all, my experience was very good.



Aeroflot Russian Airlines Customer review :  2 August 2012 by Wilbert Duits    (Netherlands)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-SVO, check in opens 2.5 hrs before, long lines, online check in was not possible. Flight boarded on time, it was a A321 instead of the scheduled A320 due to high volume booking, as elite plus we were lucky to be upgraded which was a very pleasant surprise. Welcome drink, amenity set and a 2x2 configuration. After take off received a nice hot lunch and a drink, but the remaining 2 hours no service, quite odd. For business, seats for European business good, service should be better. DIGI player was good for a 3.5 hr flight.







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