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Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports



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Aeroflot Russian Airlines Customer review :  4 March 2013 by Y Li    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Aeroflot from AMS to PEK. The flight was cheaper than other flights, but it was not worth the money saved. The seats have less leg room than other airlines, I fly around 10 times a year and this was these were the smallest, mos uncomfortable seat I have ever sat in and I am only 5'4 / 163 cm. Staff do not speak English, but they were professional. The food was atrocious and the beverages were fine, but I would like to see anyone screw up an apple juice. The inflight entertainment is almost non-existent, playing old Tom and Jerry reruns on shared TV's in the aisles. I would not recommend Aeroflot.



Aeroflot Russian Airlines Customer review :  15 February 2013 by I A Nikitin    (Russia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Moscow - Hong Kong, A330-300. Both flights delayed (40 minutes and almost 2 hours respectively), which might have been a problem if I had transit. The seats are atrocious and some of them were broken. Mine were broken on both flights (headrest wouldn't stay and the tray table was squeaky and uneven). The service is more or less ok, quite a lot of smiles, although crew disappeared right after the meal for 8 hours. They answered the calls quickly, so not really a problem. The meal was mediocre, quality hit or miss, catering from Hong Kong significantly better than from Moscow. They ran out of meal options on both flights pretty quickly. IFE screen was malfunctioning on both flights, although after they restarted it, it worked flawlessly. The system is pretty slow, but I liked the movie selection. Aeroflot misinformed us twice on the gate we were arriving to, which made it hard to greet us at the right terminal. They also decided that the bus is good enough to deliver the huge crowd of 300+ passengers to the terminal. Overall, the experience was poor, especially because of the seat pitch problem and broken seats. I must say Aeroflot is quite good on short- haul and medium-haul European flights, but I would never take a long-haul with them again - the seats, the delays and overall service leaves a lot to be desired, and the overall feel is Aeroflot doesn't care about its customers at all.



Aeroflot Russian Airlines Customer review :  31 January 2013 by T Yilmaz    (Turkey)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IST-SVO-IST. Check-in at IST was total chaos, plane arrived on time at SVO and on the return the plane left on time from SVO. Check-in at SVO was brilliant, no chaos, we waited for about 1 minute. Both inflight to and from SVO, food was awful. Quite confusing to see that complimentary drinks are served in advance of meal. Attendants not smiling but are very professional and try to help as much as they can. Plane was an Airbus, albeit the plane on the online sales was shown as IL96 Turbo. Plane didn't look very clean. A great deal in means of price, but don't expect much!



Aeroflot Russian Airlines Customer review :  15 January 2013 by D Ito    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-SVO-HAV in Dec 2012. FRA check-in was chaos, 2 counters were very slow moving. SVO connecting was very smooth - it took less than 10 mins for passport check and security check. SVO-HAV, 13 hours flight by A330. Economy class first 4 row of IFE didn't work. Seat (12D) pitch was wider than 52 inches. I am 184cm and it was enough to stretch my legs. This is more important than IFE for me. Every hour a drink and snack service by cart. Crews never smiled, but worked well.



Aeroflot Russian Airlines Customer review :  10 January 2013 by M Dubrovskaja    (Spain)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return Madrid - St Petersburg via Moscow. Absolutely happy with the service (especially taking into account the price as it was one of the cheapest options). All flights on time, efficient boarding procedures, nice good quality meals. The crew is attentive and friendly (we flew Aeroflot in December 2011 and could see a big improvement in the quality of the service over the year). New aircraft and comfy seats.



Aeroflot Russian Airlines Customer review :  7 January 2013 by F Hutcheon    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew today Moscow SVO to Amsterdam. Easy check in, easy to find the lounge which offered basic refreshments. The big surprise was our flight, offered champagne or OJ as we sat down, flight crew very friendly, short delay as wings were de-iced and the purser took our drink orders and meal preferences at that time. The seats were comfy, the portable digital handheld entertainment worked well and easily. On time. We also got a small toiletries bag and a luggage tag. I have no complaints and would highly recommend in the future.



Aeroflot Russian Airlines Customer review :  2 January 2013 by B Whitehead    (Thailand)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From CDG to BKK via SVO, 26/27 Dec 2012. Firstly the plane from Moscow to Paris arrived late, causing us to have a delay, our original transfer time between Terminals at Moscow was due to be 1hr 55mins, but with this delay it was about 30 minutes now. Eventually boarded and was a nice trip. Arrived Moscow through Passport Control and Security then a long fast walk to Terminal F, told to go to gate 46, arrived there no passengers around, then told to go to another gate, arrived there to find the flight was delayed for technical reasons, original boarding was at 20.00hrs but told to come back to the gate at 21.05hrs. At the new time were let through to go onto the Air Bridge, instead of an aircraft at the end of the bridge was a metal staircase and buses, got on the bus, doors wide open minus 20 outside. Eventually doors closed bussed to far end of airport and held in the bus 50metres from the aircraft, a wait of 20 minutes and we were let onto the plane after our brisk 50m walk. Passengers boarded then 2.5 hrs after original take off time, we eventually got into position. Flight okay, food edible. Upon arrival at BKK just after landing and heading towards the Air Bridge passengers rushing to get to the door, the plane had not even left the taxiing area. For me a never again adventure with Aeroflot.



Aeroflot Russian Airlines Customer review :  12 December 2012 by Gapan Ale    (Greece)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ATH-SVO-VNO and what a pleasant surprise it was. ATH-SVO a well maintained A320 almost fully packed with very good pitch and a very friendly crew. Very nice uniforms. Tasteful food and choices available. Refreshments for free with refills, alcohol at a charge. Arrival in SVO but no jetway available, it was snowing so the stairs became a bit tricky. SVO-VNO on a Sukhoi Superjet. Seats a bit hard but it was only a 75 minutes flight. Dinner was served. Friendly crew. 15 minutes delay but with this kind of weather it was nothing.



Aeroflot Russian Airlines Customer review :  5 December 2012 by Steven Manootham    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HAM-SVO-HAM, first time with AFL-Business class. Check In at Hamburg very quick. Shared Lounge with acceptable refreshments. Boarding well organized. The big surprise was the C Class cabin. It is a separated cabin with wall and real C Class seats and seat pitch. After seated the FA offered a glass of champagne or orange juice and handed over the lunch menu (3 choices). After take off the purser came and greeted every passenger personally and handed over the portable IFE Digiplayer. Digiplayer offered limited IFE but more than okay for a 3 hrs flight. Lunch was very tasty. Arrival at Moscow Sheremetyevo newest Terminal D. SVO- HAM also at Terminal D - quick Check-In / AFL own lounge without window but offers better quality and quantity of refreshments than Hamburg lounge. Return flight with same great experience. AFL offers an excellence Business class product much better than those established European Airlines.



Aeroflot Russian Airlines Customer review :  23 November 2012 by Steve Goodland    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG to BKK in business. Great fare so switched my natural BA allegiance. Good food, some fun with crew. Entertainment on A330 OK to pass some time. Laughs with crew and seat row ordering my drinks in Russian, but everyone appreciated my poor efforts so I never went thirsty. Lounges in SVO are poor and crowded. Nice sandwiches though. Transit change is easy to do. SU are a good alternative to AY for Asia flights. All flights on time and everything felt very safe.



Aeroflot Russian Airlines Customer review :  12 November 2012 by Roland Weber    (Austria)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I use Aeroflot pretty often on my flights from Vienna to Bangkok, Hong Kong and domestic flights in Russia. All flights were on time. Onboard service was great. Comfortable seats and great entertainment, plenty of movies, music and games. New Airbus A330-300 as well the Airbus 320 very pleasant and comfortable. Overall, very good experience great value for money and I strongly recommend it.



Aeroflot Russian Airlines Customer review :  5 November 2012 by Mike Reed    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Los Angeles to Moscow and back every year. Direct flight. The airline has improved tremendously in the last 10 years. Now I find it adequate and on par with any of the lower price, international carriers. Bring your own entertainment and snacks though.



Aeroflot Russian Airlines Customer review :  30 October 2012 by C Cooledge    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-SVO-TXL business class. PEK-SVO in A330-300. New seats comfortable but not lie flat. Cabin was very clean and modern. Staff efficient but not overly friendly - which is to be expected. Head FA did ask me how I should be addressed and stuck to that preference. Food was fair and there was certainly plenty (6 courses). Drink selection good. AVOD was average - not the greatest selection but enough to please. Transfer at SVO was very easy. Lounge at SVO was average - ok food, drinks and good wifi. SVO-TXL on an A320. Immaculate condition of plane and the staff/inflight meals were excellent for a 2.5 hour flights. FAs handed out portable players for flight which is great. Very impressive short-haul service. Overall, an excellent value for money considering most of the other carriers were charging more for an economy seat.



Aeroflot Russian Airlines Customer review :  29 October 2012 by Joanna Aleksandra    (Poland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Moscow - Havana - Moscow. Both flights on time, luggage reached the destination. Clean, new Airbus A330, pillow and blanket provided. Inflight entertainment system very good, however mine was broken after 4 hours on flight to Havana. Restarting the system helped, but then the handset stopped working as well so the system was useless. Cabin crew polite and helpful. Big minus for the food which was awful. Beverages were good, although there was no alcohol on this route. Very difficult to understand the "Russian" English during the announcements. My rating of the flights reflects very much the impact of poor food (which is important during the 12 hrs flight), the rest was very good, especially the price.







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