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Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports



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Aeroflot Russian Airlines Customer review :  4 September 2012 by Alan Sargeant    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Odessa to Moscow and Moscow to Mineralnye Vody (code share with Don Avia). The flights were like chalk and cheese. The early flight from Odessa was on time, efficient check in and an adequate breakfast. Seats OK and no in flight entertainment. Cabin crew polite and efficient. Second flight was originally delayed by 90 minutes and then by another 5 hours and another 2 hours after that. Meal voucher was given (inadequate for a reasonable meal given airport prices) but no real apology and explanations in English lacking. Soon after takeoff I moved seats and slept so no comments possible about staff - they seemed not to speak much English. My rating of the flights reflects very much the impact of the delay on the Moscow - Mineralnye Vody sector.



Aeroflot Russian Airlines Customer review :  30 August 2012 by Alan Sargeant    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Moscow - Simferopol. Flights departed and arrived on time. The crew was professional and reasonable friendly. The level of English was more than adequate. The hand held entertainment systems between Bangkok and Moscow were rather dated and substandard for a business class cabin. There was no entertainment on the shorter Moscow - Simferopol sector. From Bangkok to Moscow the cabin was almost full but service standards were maintained. Food was good. From Moscow to Simferopol the cabin the crew served a good meal on the short flight.



Aeroflot Russian Airlines Customer review :  17 August 2012 by T Hume    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-SVO-AMS. Got the lowest price available by a long way, so wasn't expecting too much. The flight from PVG-SVO was at 1.40am - the new planes apparently are on the earlier route, so the plane was very spartan with shared TVs which showed one film throughout the whole journey. Staff were so serious that it was quite comical (does it hurt to smile?). SVO-AMS was again on a very basic plane, this time with no TVs at all, but at least the staff were nicer, despite very poor English. Acceptable for a very cheap flight, but I wouldn't choose them if there were other airlines at a similar price.



Aeroflot Russian Airlines Customer review :  17 August 2012 by Irene di Stefano    (Italy)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Milan Malpensa to Tokyo via Moscow - July 25, 2012. Friendly staff on board, less so on the ground. A330 new, efficient with good entertainment on board.



Aeroflot Russian Airlines Customer review :  7 August 2012 by Abhishek Saxena    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-SVO, SVO-KRR, KRR-SVO and SVO-DEL. DEL-SVO was late by more than 6 hours and as per the airline rules, we should have got a hotel stay. Instead we had to spend the whole 6.5 hours at the IGI T3. Supposed to board an A330-200 which was unfortunately unavailable so we boarded a A330-300, with wide and comfortable seats and on-board entertainment facility! An hour after take off came the drinks. Then the main- course followed by a delicious cake and a cup of tea or coffee. All flights were smooth and flight staff courteous. In all, my experience was very good.



Aeroflot Russian Airlines Customer review :  2 August 2012 by Wilbert Duits    (Netherlands)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-SVO, check in opens 2.5 hrs before, long lines, online check in was not possible. Flight boarded on time, it was a A321 instead of the scheduled A320 due to high volume booking, as elite plus we were lucky to be upgraded which was a very pleasant surprise. Welcome drink, amenity set and a 2x2 configuration. After take off received a nice hot lunch and a drink, but the remaining 2 hours no service, quite odd. For business, seats for European business good, service should be better. DIGI player was good for a 3.5 hr flight.



Aeroflot Russian Airlines Customer review :  10 July 2012 by D Singh    (India)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

8 July flew SVO-DEL in economy class. Unfortunately, A330 was unavailable for this trip (despite being advertised on the website) and instead we boarded a Soviet era IL96's. Flight left at least an hour late, many of the seats failed to recline and there was no onboard entertainment system in economy. No apologies were offered for this bait-and-switch move by the airline. A glance at the business class section revealed two rows of slightly oversize seats separated by a curtain across the entire width of the cabin. If I were a business class passenger I would be furious . Other than that the flight was relatively smooth and uneventful. My advice would be to avoid this airline on flights over 3 hours and go with the competition instead.



Aeroflot Russian Airlines Customer review :  4 July 2012 by Thomas Mac    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew May 3rd NYC-MOSCOW connection MOSCOW-KIEV, $1500 2 adult tickets. The flight was great! On time, and arrived early in Moscow on a nice Airbus A330. The plane was fairly new. The seats, bathrooms and interior of the plane was excellent. The food on the transatlantic flight there and back were both great. Chicken or fish with veggies, bread and chocolate. The only complaint I would make is they serve the drinks and wait too long to serve the food. They served the drinks 15 mins before the food was served so by the time I got my food I had no drink. The service was 7 of 10. The flight from Moscow to Kiev was excellent as well. 1hr and 15mins on time. Overall Aeroflot is a good airline, I would fly with them again!



Aeroflot Russian Airlines Customer review :  14 June 2012 by Elizabeth Kurlykova    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK to Moscow. Check-in went smoothly. From JFK-SVO the seats were as comfortable as could be. Flight attendants were friendly, the food very good: served drinks, dinner, tea/coffee, drinks, breakfast, tea/coffee. I felt comfortable asking for additional drinks. Inflight entertainment had a very good selection. Once I arrived in Moscow my bags needed to be collected and checked in again. When I came back to the airport 9 hours later I was surprised to find that check-in was easy with no long lines. Once onboard I was surprised to find the airplane in such good condition. There was no inflight entertainment on a 5.5 hour flight, but the crew were friendly. The food was my only real disappointment. I'll definitely be flying Aeroflot in the future.



Aeroflot Russian Airlines Customer review :  8 June 2012 by Roman Stepantsev    (Russia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Usually I'm flying Economy for business purposes and Business class for leisure. When flying Economy Aeroflot is very good for short haul flights to EU. When flying Business quality issues arise. Lounges sometimes are packed both in terminals D and F especially in the morning or late in the evening. Secondly, onboard quality service is unsustainable: sometimes attendants are nice and helpful, sometimes rude and evasive. Aeroflot always forgets about its Business class passengers and priority Boarding, especially in terminal F for long haul flights. However, the major problem is the home airport of Sheremetyevo. In most cases people are spending an awful long time just to leave the airport area. Queuing in a traffic jam next to the airport for an hour on Saturday night after a 2 week vacation and Business Class experience, crosses everything out about the Aeroflot flight. So my recommendation to use Aeroflot would pretty much depend on the route, time and class.



Aeroflot Russian Airlines Customer review :  7 June 2012 by N Barker    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Moscow then Moscow to Shanghai. Experienced a poor service throughout except for the food. At check-in I asked if I could request an aisle seat or one with extra legroom (I'm 6ft 7ins), I was told I had to pay 50 pounds if I wanted it. Of course this made the journey very uncomfortable straight away as on both flights I was sat in between passengers. Both aircraft's were very old especially for the long haul Moscow to Shanghai. Entertainment consisted of a projector and white screen at the front of the cabin - the worst entertainment I've ever endured on a 9 hour flight. Staff seemed slow and unresponsive at times, however did serve regular drinks and the food was nice. In future I would rather pay a bit extra with other airlines. Overall a poor service.



Aeroflot Russian Airlines Customer review :  23 May 2012 by Alan Sargeant    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

St Petersburg - Moscow. Flight was delayed by more than 30 minutes with no explanations or apologies. Sat on the tarmac for some time. A light snack was served and included drinks. Seat was reasonable comfortable and luggage came quickly enough. Didn't hear any English from the cabin staff. No inflight entertainment but only a short flight.



Aeroflot Russian Airlines Customer review :  18 May 2012 by A Sahni    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Economy class from JFK to Moscow, and then onwards from Moscow to Delhi. The aircraft's are new with rear entertainment in each seat. Food is excellent on the JFK to Moscow flight, but down hill from Moscow to Delhi. Service on Aeroflot on all segments is very slow after meal service for food trays to be picked up, but good rounds of drinks are provided along side coffee, and tea after the meal service.



Aeroflot Russian Airlines Customer review :  9 May 2012 by A Kuschel    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight SXF-SVO-SXF. Very new A320 aircraft with lots of leg room. FA's speak good English, are friendly and generally very attentive. For this price I can only recommend Aeroflot on European short distance flights. Be aware though that things are different on long haul.



Aeroflot Russian Airlines Customer review :  9 May 2012 by A Kuschel    (Germany)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SVO-PVG-SVO. Quite new Airbus 330-300 with sufficient inflight entertainment (if its working). Seats very poor, actually with much less space than on the A320 I flew to Moscow with. Cabin crew generally never smile and disappear after lunch. Though my personal entertainment system was not working and my seat was broken, no one apologized, all I got from the stewardess was an unfriendly "yes, its broke", then she went away. If you're on a budget, Aeroflot long haul might be an option, but be aware that you'll suffer big time for the 200€ you save. The difference to Aeroflot short haul European flights could not be more striking.



Aeroflot Russian Airlines Customer review :  4 May 2012 by J Bacallado    (Spain)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-SVO-MAD; Check in easy both ways. Boarding a little late also on both flights, and arrival also late, (15 min). During the flights, all on 320 aircraft's, they are comfortable but nothing special, 32'' seat pitch. No IFE for nearly 5 hour travel time. Food decent and good quality. Flight attendants not friendly but polite do their job. They also offer drinks several time during the flight. Recommended for European travel to/from Russia.







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