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Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports



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Aeroflot Russian Airlines Customer review :  3 June 2013 by Sergey Adonin    (Russia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OVB-SVO-OVB (Novosibirsk) 1 week ago. Everything was OK, on time. Plane was new A-320. Good meal and drink, good attitude of FA's. At check-in I asked for an emergency exit seat - no problem.



Aeroflot Russian Airlines Customer review :  5 May 2013 by A Artman    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very good service, they served two meals - dinner and breakfast and both times offered two choices (none of the USA airlines would feed you twice for free). They also offered free wine. All amenities were free of charge, they offered newspapers free of charge (Russian newspapers though). The entertainment was poor. Cannot complaint about the 767 comfort.



Aeroflot Russian Airlines Customer review :  18 April 2013 by Basdogan Cagatay    (Turkey)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Istanbul to Moscow on April 13. The airplane was quite old and of poor standard (eg: there is no seat light, no visual display to follow, the air blows from the seat and not from above). The crew were not well trained, their way of addressing customers was not professional. The food they served as a lunch was well below standard.



Aeroflot Russian Airlines Customer review :  15 April 2013 by S Dorsey    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Overall: You get what you pay for. Cheap flight from IAD to IST, via SVO. Flight was delayed from DC. No reason given or even boarding announcement. Strange things: inflight safety video on old 767 was set to techno music, first in-flight movie on overhead screens was a 1940s black-and-white Soviet film with English subtitles, and they serve drinks about 20 minutes before meals, so you're thirsty again by the time you eat. Food was bad, except for breakfast pancakes which were really good. Bring own food, and entertainment.



Aeroflot Russian Airlines Customer review :  5 April 2013 by Steven Manootham    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hamburg-Moscow-Shanghai. HAM-SVO on A320, smooth check-In with 2 boarding passes (HAM-SVO and SVO- PVG). C-lounge with basic refreshment. HAM-SVO, C class cabin, seat and service were excellent. Arrival at SVO new Terminal D, quick and easy transit at both passport/security. SVO-PVG departed from Terminal F, very long walkway from D to F. Terminal F awful, old/dark/busy. Lounge at Terminal F was difficult to find. I was refused entry because I did not have the invitation card. Had to go to transit desk. After entering I noted the lounge was full, no seat available. Flight to Shanghai on time with new and clean A330. Seats 2-2-2, not full flat but comfortable to sleep. Good onboard service, greeting by purser/crews with good English skill. Foods (3 choices) very tasty. AVOD with 500 programs. Return: quick check-in with 2 boarding passes, good spacious lounge. Flight PVG-SVO at 1.30 am. Old/tired B767, seat 2-2-2 narrow and less comfortable than A330, portable IFE with DVD-player, same good onboard service. Landed at Terminal F and lesson learned, went to transit desk asking for C-Lounge Access card. SVO-HAM, A320 left Terminal D on time with best European C Class cabin I have flown. Good products with following minus points: No priority boarding on all legs, no priority handling of baggage, chaotic handling at SVO Airport.



Aeroflot Russian Airlines Customer review :  4 April 2013 by M Harrison    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG-SVO-BKK. A smooth flight to SVO on a newish A320. Seats are proper business class seats (2-2 config) but they do look and feel a bit outdated already. Nevertheless, still comfortable and there's plenty of space. Cabin crew were polite and effective. The main (and only) complaint on this flight was the quality of food. The main dish was pretty much inedible but the choice of wines and drinks was good. Transfer in Moscow was quick and easy. No delays at security screening/passport control. Terminal F is bad in comparison to terminals D and E. The Classic, or the "First class" lounge is old, crowded and all in all unpleasant. Boarding the BKK flight was chaotic. Even if priority was given to business passengers, there was no real control as to who was boarding first. Nevertheless, managed to be one of the first ones onboard. Once onboard, was shown to my seat and offered the pre-flight drink by a friendly cabin crew member. Aircraft was a brand new 777-300ER with a new cabin design throughout the aircraft. Business class seats (2-2-2 config), found these seats very comfortable, and the atmosphere of the cabin modern and pleasant. Cabin crew professional, friendly and attentive. A 3 course dinner was served, and the quality of the food was much better. Plenty of drinks offered. IFE system with proper wide screens offers sufficient amount of entertainment apart from the choice in music. All in all, a very positive experience with Aeroflot. Would certainly fly Aeroflot again.



Aeroflot Russian Airlines Customer review :  3 April 2013 by Piibe Piirma    (Estonia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Moscow to Ho Chi Minh City and back last month (15.03 and 30.03). Both flights were drastically delayed (from Moscow to Vietnam 6 hours and back 12.5 hours). I missed all my connecting flights and lost hotel bookings. Unfortunately Aeroflot didn't give any information about estimated boarding or departure times, as well as reasons for the delays. No foods or drinks served in Moscow during 5 hours of waiting! My luggage went to Stockholm Arlanda, not to Tallinn as it was confirmed in Sheremetjevo Airport. I am home now and got my luggage, but I am really not sure if I will use Aeroflot for future trips.



Aeroflot Russian Airlines Customer review :  3 April 2013 by Glenn Pineda    (Philippines)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took Aeroflot SU2387 from ARN to SVO on 26 Mar and SU013 from LED to SVO on 31 Mar and I was pleasantly surprised with the cabin attendants who were well groomed, courteous, and able to communicate in standard English. The LED-SVO leg even had the bonus of the purser giving a brief of what one could see or do in Moscow. The meal services on both legs were conducted at lightning speed, which I initially found worrisome as I was only halfway through my ARN-SVO meal when I saw the crew collecting the trays four rows away but I did see that the mainly Russian and Swedish passengers were already done eating so it was probably my pace that was the issue. For the prices I paid, Aeroflot delivered exceptional value. I expected a Soviet relic but I experienced efficiency and service at its Russian best.



Aeroflot Russian Airlines Customer review :  27 March 2013 by Jose Bolanos    (Thailand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delay of more than 12 hours. Rude and unhelpful staff in Moscow, lack of any kind of information, post service inexistent. On the way back from MAD to BKK, first flight got delayed 2.5 hours, so when we arrive in SVO, connection to BKK had already departed. Instead of giving us a hotel, they gave us a boarding pass to Seoul! We arrived to Seoul, without any idea of what to do next, nobody say anything to us, no information. There they gave us a boarding pass to BKK with Korean airlines, for 6 hours later. Arrive into Bangkok with more than 12 hours delay, they inform us that our bags were still in Moscow. The worst customer service.



Aeroflot Russian Airlines Customer review :  22 March 2013 by Hadrian Adler    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-SVO-BEG. After flying in economy first time, I decided to try out Aeroflot business as it was pretty cheap. Staff English pretty decent, food good for my taste, plenty of alcohol. Overall money spent well. SVO-BKK business class again, I was happy with the level of service and comfort for the amount of money spent on a ticket. Shall use Aeroflot in future.



Aeroflot Russian Airlines Customer review :  20 March 2013 by Anders P Pedersen    (Denmark)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HAN-SVO-VIE return. All flights on time. Separate check-in for business class disturbed by allowing economy class pax using the biz-class check-in counter. However, correct check in, though a bit stressful as the airport and particularly the flight to Moscow was crowded. Flight HAN-SVO overbooked and roughly 20 of 34 seats in business were economy pax being upgraded to business. FA managed to accommodate all additional pax. Access to lounges in HAN, SVO, and VIE went smoothly. Invitation cards issues at check in and at transfer desk in SVO. In SVO you are free to choose which of 4-5 Aeroflot lounges you want access to. FA staff polite at a first glance, a bit too firm, and not truly kind. Seats are good. The lie flat on A330-300 is a bit angled, but sleep-able. Food present in good quantities and good, though not sophisticated. Drinks are good. Champagne/juice offered 2-3 times at take-off. Disappointment is, that after departure and until you get any drink they go and take orders which complicate things and the serving of the first drinks happens only 1.5-2 hours after departure. No drink wagons, everything is brought by hand to individuals. Food is good, a bit tasteless, 3 options. Refills or modifications are made possible. FA-English skills very poor. Entertainment acceptable, but earphones are collected an hour prior to landing. Altogether, a bit rough and robust service, but no major faults, apart for very slow 1st service on board. Good value for money if you buy discounted biz- class. 3 of 4 flights on time, only the last flight was delayed due to snowstorm in Moscow.



Aeroflot Russian Airlines Customer review :  19 March 2013 by E Agamennone    (China)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-FCO return, economy class. The PEK-SVO/SVO-PEK legs were served through old planes, no IFE, uncomfortable seats, ok food. Transit through Sheremetyevo Airport was a bit of a nightmare: it took a long time and staff was not friendly and helpful. The SVO-FCO/FCO-SVO were much better as planes were newer, IFE available and staff friendlier.



Aeroflot Russian Airlines Customer review :  18 March 2013 by O Zakharov    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-SVO: Round-trip: Feb 6-12, 2013. Frankly, not so bad considering the price. Pros: Relatively comfortable. Direct flight. Cons: boarding is badly organized, especially in SVO, cheap wine in tetrapaks, only paper glasses, food choices are limited to two items.



Aeroflot Russian Airlines Customer review :  4 March 2013 by M Vissers    (Netherlands)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-SVO-HKG. First experience with a Russian airline. Aircraft new A320 and A330, reasonably on time. SVO terminal F horrible, more like a busy bus terminal. Seat comfortable, PTV with a limited choice. Staff attitude OK (didn't really expect too much in this part of the world). Would fly them again as they offer a decent product for a low cost.







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