Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports

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Flight from London to Delhi via Moscow was cancelled on the day of departure. They put me on an alternate flight on the same route that departed several hours later and included a 12 hour stop in Moscow rather than a 3 hour one. I requested a Vegetarian meal, and had this verified prior to the initial cancellation of my flight. No one at Aeroflot bothered to transfer this request to the replacement flight and that flight didn't carry any vegetarian meals. I received some meal tokens to spend in the airport, however the value of the tokens was pathetic by any measure. The only eatery open was TGI Fridays and the only vegetarian option there was soup, which I ordered with a glass of orange juice. These two meagre items not only came to more than the amount I had in tokens but required me to pay several Euros too! The level of English of Aeroflot staff is terrible for an international airline.

FCO-DME-SHA. Flight delay - 3 hours on departure. Missed connecting flight in Moscow with consequently overnight in Moscow. The food is very heavy and the crew unpleasant. It's cheaper than other airlines but you get low quality service.

Our flight was late arriving in Ho Chi Min for our flight to Moscow with no apology from the crew. They let passengers onto the flight who had been drinking heavily and nothing was said or done to turn them away, the crew were unhelpful and sullen, the food was inedible. On arriving in Moscow we thought we still had time to catch our next flight to London Heathrow only to be told the flight had already left. When we arrived at the desk we were given tickets for the next day and told we would be in a Hotel for the night. No apologies, there was a lot of shrugging of shoulders and being told to sit over there. Rude and very unhelpful.

SVO-MUC. I didn't expect too much and therefore I was really surprised by the airline and the new terminal at Sheremetyevo airport. The crew members were friendly and could speak good English. Very good hot meal and comfortable seats. I was very satisfied.

SVO-CPH. First time with Aeroflot, and would avoid in the future. Surly and unpleasant cabin crew. Very average food, and almost incomprehensible announcements in English. Fortunately the flight was only just over two hours.

Beijing Capital International to London Heathrow via Moscow. The staff were great. The seats were of average comfort for economy and the inflight entertainment was great, with a choice of films and games. The only drawback to this flight is the lack of alcohol (and the choice of drinks is indeed rather limited). However, that was the only issue I found and it wasn't too much of a problem. Also, navigating my way from the old terminal to my next flight was fine too.

Paid a low price for flight Paris-Tokyo (with a stopover at Moscow). First leg Paris-Moscow was very good. A new airbus, with comfortable seats, helpful and smiling staff, full bar service and good food. No flight entertainment. Transfer at SVO was ok. Moscow-Tokyo was not delayed. While food and onboard staff were nice, the plane, a Boeing 767, was falling apart. Flight entertainment was a Russian dubbed copy of Home Alone, in one of the few screens that would pop out here and there. The second leg was a brand new A330, with new seats, individual screens, more than 50 films to choose from, full bar service and great food. Staff were friendly and English speaking. Great value for money and I strongly recommend it.

Amsterdam to Hanoi via Moscow. The first flight delayed an hour, making me miss the connecting flight in Moscow to Hanoi. Had to spend the night in the airport hotel. The next day I had to fly to Beijing, wait 5 hrs and finally catch my flight to Vietnam. All in all I was delayed 34 hrs. Onboard, staff were not very friendly and their English pretty bad. The food was average and seats and inflight entertainment adequate for economy class.

LED-SVO and KZN-SVO-LED. All flights on A320 and A321 aircraft. Extremely comfortable seating onboard all flights. Cabin and flight deck crews seemed to have excellent English skills, although all 3 flights were domestic Russian ones. Aircraft clean, transfer at SVO extremely easy in a new facility. On each flight served a "lunch box" style snack with a croissant or sandwich and a carton of apple juice, in addition to a full bar service. Punctual flights and quick baggage reclaim. I am a member of KLM's Flying Blue frequent flyer programme and the miles for these flights were added quickly within a few days of travel. Only issue was that the first flight had been rescheduled and only a telephone call to Aeroflot in Moscow could confirm this - they did not try to contact me first.

BCN-Moscow-Shanghai return. You really get what you pay for. The transfer at Sheremetyevo is not the most pleasant - old-fashioned counters, rude staff with poor English skills. Onboard everything gets better - seat width and food is not that bad, but you better bring music and books with you as entertainment is zero. Return flight much better on the newest Airbus A330, a long 10 hours flight. Luggage arrived intact. Altogether a great choice if you are on a budget.

JFK to Moscow to VVO. New Airbus planes in good condition. Efficient staff and interesting hot meals. All flights on time. Baggage handling in Moscow and Vladivostok was incredibly fast. Very satisfied.

BUD-SVO-KJA (roundtrip). Aeroflot inflight service was fine, although staff could have been better trained, and their English command was poor. Transfer in SVO is the Europe worst with the most confusing pointers, impossibly slow passport control, bizarre security check and no interest from staff to make the transfer more comfortable.

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