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Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports



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Aeroflot Russian Airlines Customer review :  12 November 2012 by Roland Weber    (Austria)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I use Aeroflot pretty often on my flights from Vienna to Bangkok, Hong Kong and domestic flights in Russia. All flights were on time. Onboard service was great. Comfortable seats and great entertainment, plenty of movies, music and games. New Airbus A330-300 as well the Airbus 320 very pleasant and comfortable. Overall, very good experience great value for money and I strongly recommend it.



Aeroflot Russian Airlines Customer review :  5 November 2012 by Mike Reed    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Los Angeles to Moscow and back every year. Direct flight. The airline has improved tremendously in the last 10 years. Now I find it adequate and on par with any of the lower price, international carriers. Bring your own entertainment and snacks though.



Aeroflot Russian Airlines Customer review :  30 October 2012 by C Cooledge    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-SVO-TXL business class. PEK-SVO in A330-300. New seats comfortable but not lie flat. Cabin was very clean and modern. Staff efficient but not overly friendly - which is to be expected. Head FA did ask me how I should be addressed and stuck to that preference. Food was fair and there was certainly plenty (6 courses). Drink selection good. AVOD was average - not the greatest selection but enough to please. Transfer at SVO was very easy. Lounge at SVO was average - ok food, drinks and good wifi. SVO-TXL on an A320. Immaculate condition of plane and the staff/inflight meals were excellent for a 2.5 hour flights. FAs handed out portable players for flight which is great. Very impressive short-haul service. Overall, an excellent value for money considering most of the other carriers were charging more for an economy seat.



Aeroflot Russian Airlines Customer review :  29 October 2012 by Joanna Aleksandra    (Poland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Moscow - Havana - Moscow. Both flights on time, luggage reached the destination. Clean, new Airbus A330, pillow and blanket provided. Inflight entertainment system very good, however mine was broken after 4 hours on flight to Havana. Restarting the system helped, but then the handset stopped working as well so the system was useless. Cabin crew polite and helpful. Big minus for the food which was awful. Beverages were good, although there was no alcohol on this route. Very difficult to understand the "Russian" English during the announcements. My rating of the flights reflects very much the impact of poor food (which is important during the 12 hrs flight), the rest was very good, especially the price.



Aeroflot Russian Airlines Customer review :  12 October 2012 by P Opipari    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Boarded Aeroflot in Amsterdam for flight to Moscow. Just prior to departing the gate there was a loud commotion in the rear of the plane - it seems we were traveling with a restrained, reluctant prisoner. We checked in for our return flight in St. Petersburg for Amsterdam. We requested that we and our luggage be booked thru to Detroit. the attendant assured us that it was done. Upon arrival in Amsterdam, we were informed by KLM that they did not receive confirmation of our flight from Amsterdam to Detroit and our seats had been resold. 10 hours later we were aboard a Delta flight on the way home. The issue was not in translation because our request had been relayed by our Russian Tour director and our luggage was booked thru to Detroit. Never again.



Aeroflot Russian Airlines Customer review :  12 October 2012 by A Shkaruba    (Hungary)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-KJA-AMS. Boarding in Amsterdam was the horror - more than half an hour at the business class check in and total mess in the departure area. AMS-SVO was okay. Old B767, clean but worn, no entertainment, nice food, the crew unengaged and strangely non-relaxed. Transfer in SVO had slightly improved since the last time, but the same, one has to get all the luggage, travel with it about 1 km, and check in again. The navigation system in the terminal is confusing, but manageable. Business lounge in the domestic departure terminal D is small, heavily smelling with tobacco and a strange selection of food - basically only rolls and cookies. A bit more food is available from the bar for extra pay. SVO-KJA a new A321; the seats were standard economy class with standard pitch, which was a bit painful in the overnight flight, food good, the crew was slightly more attentive to passenger needs. The return flight was the same, with the only comment that business lounge in the Terminal F is way worse than in the Terminal D - not clean, even stronger tobacco smell, and no food at all, but Terminal F is terrible in itself, so no big surprise. It is a recommendation for this route, but only because this is the only option available.



Aeroflot Russian Airlines Customer review :  1 October 2012 by Hiroki Nakatani    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GVA-SVO-Hanoi, NRT-SVO-GVA on Business Class. All planes were clean, seats were comfortable, food delicious and CAs friendly. I was worried about the transfer at the SVO but it went smoothly at both passport control and security. The SVO terminals which I used, ie Terminal D (for long flights) and F (inter European flights) were connected and seemed to be walking through miles of duty free shops with little seats. Will try again in economy class, as far as business class is concerned, I think their product is at the same level of most European big companies such as KLM and SAS and definitely superior to US carriers.



Aeroflot Russian Airlines Customer review :  28 September 2012 by Richard van Alst    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My flight with Aeroflot was really a pleasant one. I flew with them from Amsterdam to Moscow and then on to St Petersburg. Flights departed before the scheduled departure time (all flights) and they landed before the scheduled arrival time. Flights were on their very comfortable Airbus A319 and A320's. The legroom was sufficient for someone of my height (I am 1.81 meters) and the inflight service, the food, was excellent. Hot meals and alcohol were standard. Cabin crew could have been a bit more cheerful (they didn't smile at all), however, they were okay in their politeness and they did their job fine. All in all, great flights and I would definitely use them again.



Aeroflot Russian Airlines Customer review :  24 September 2012 by Caroline Francis    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SVO-ULN return. I have flown this route 6 times over the last couple of months. This is by far the fastest way to Mongolia from London but am fed up by the last of customer service and inability to transit luggage through SVO. The planes from LHR to SVO are generally new and clean. Onward from Moscow the planes are ancient although the business class seats recline flat. The food is always the same - just about edible in business class. Out of my last 4 journeys my luggage has been lost 3 times. Going to give up with Aeroflot and fly Korean air via Seoul now. Via Moscow might be quick but the total lack of customer service wears very thin after a while.



Aeroflot Russian Airlines Customer review :  12 September 2012 by Miyagi Hiroshi    (Japan)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-SVO-IST and BEG-SVO-NRT. NRT-SVO(333) Check-in was smooth. Lounge at NRT (Delta) was comfortable. Cabin was clean. Seat was comfortable. CAs were friendly. Food was very good. it was a nice flight. SVO-IST(321) 1 hour delay. It's not bad. BEG-SVO (320) Check in started 2 hours before the flight. Lounge was good. CAs were friendly. Food was good. SVO-NRT(333) Connection was smooth. Newest 333's seat was very comfortable for sleep. Not sliding down. Cabin was clean. CAs were very friendly. Food was excellent. It was a quite nice flight. Problem was logistics at the airport.



Aeroflot Russian Airlines Customer review :  10 September 2012 by J Ellis    (Spain)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madrid to Beijing via Moscow. I paid 457 euro with taxes included which was a great price. The plane going over was shabby looking inside with no IFE. The food was just ok and the cabin crew never even smiled once or were standing at the door with leaving the plane. I say over all they need to improve on customer service and update the planes a little.



Aeroflot Russian Airlines Customer review :  6 September 2012 by Ružica Bandic    (Croatia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Budapest-Moscow-Beijing and Shanghai-Moscow-Budapest. All flights were delayed about 2 hours without explanation. Staff in Budapest and Moscow - very rude, they don't speak English, and whenever you ask something the answer is "we don't know".







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