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Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports



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Aeroflot Russian Airlines Customer review :  4 September 2013 by David Williams    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew JFK to Moscow and the returned St Petersburg through Moscow to JFK, an 8 to 9 hour flight. All aspects were better than most carriers I have flown. Check in was professional, the flight attendants were attentive, the two meals served and the food tasted good to very good. The plane, an Airbus 300 as I recall, was clean and in good condition. The entertainment system gave free movies (free ear buds handed out), music, and TV. The luggage arrived with us. The connection in Moscow was easy. I have only good things to say about my experience with Aeroflot. I would absolutely fly them again and the cost was about 1/2 what it would have been on Air France.



Aeroflot Russian Airlines Customer review :  2 September 2013 by Sargeant Alan    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Krasnodar - Moscow - Omsk. Check-in in Krasnodar was chaotic and no drop bags and run counter. (It was peak summer season). The actual flights were OK. I received my preferred seats on both flights and quite good English spoken by cabin staff. Reasonable meals were served on both flights evening though the Omsk sector started at 1.40 am. Both sectors were fairly well on time although departing Krasnodar was a little late (because of the problems with checking in. No entertainment on either flight - both around 3 hours).



Aeroflot Russian Airlines Customer review :  28 August 2013 by Jose Gamero Zorita    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-MOW-OVB. Upgraded to business class. Compared with Air France, Aeroflot offers a great service in business class, with a small gift and more choice of meals. Easy transfer at MOW. Flew an A320, with a good seat. No difficulties to sleep. Back in a IL96, nice 4 hr flight with a consistent breakfast (two choices). Crew sometimes rude, but overall friendly. Lounge in MOW very quiet, not many people attending. MOW-CDG on time, again good service, good (hot) meal and nice crew. Very good value for the money.



Aeroflot Russian Airlines Customer review :  9 August 2013 by R Butler    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Moscow to LHR. Flight delayed, though just half an hour, then bussed from Terminal D to the far side of F. Bus stopped about a hundred metres from the steps to the aircraft as the heavens opened. 50 people ran at once to try to escape the deluge. Utter chaos and appalling management by Aeroflot. Cabin crew were singularly unhelpful, saying to a passenger who complained "it's not our decision". It took a good half hour from when the door was closed to take off, which added to the frustration of the delay. But once airborne, things took a turn for the better. The Cain crew were personable and efficient. Dinner was served promptly and was tasty. Impressive too was the nutritional information next to each dish - calories, protein, carbohydrates. The Italian red wine was more drinkable than many I've had elsewhere. IFE was via individual players that were handed out after a polite request. Reasonable selection of films. Spent a further frustrating 30 minutes in the hold before landing 90 minutes late. Luggage took another 20 or so - definitely not treated as priority. Despite some positive aspects, overall this was a disappointing experience.



Aeroflot Russian Airlines Customer review :  6 August 2013 by Alexey Efimov    (Russia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Moscow-Tenerife on A330-300, long haul. The service was incredible (actually as usual on Aeroflot long haul flights in business class, compared to short haul it is better). Our plane was delayed but we arrived only 7 minutes later than it was proposed). Cabin was originally designed for EgyptAir and it was very good. Entertainment system has a big variety of films and all films can be watched in either Russian or English. In my opinion Aeroflot on long hauls is much better than the majority of other European airlines.



Aeroflot Russian Airlines Customer review :  1 August 2013 by Jonathan Hodson    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Hong Kong via Moscow return. All flights you couldn't fault, food of good standard, flight attendants smart and professional, great selection of entertainment only problem was other passengers getting up before plane had stopped at terminals. You know who you are and it makes life very difficult for the flight attendants.



Aeroflot Russian Airlines Customer review :  30 July 2013 by Anders Pedersen    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-SVO-DXB-NBO. Smooth check in, all flights briefly on time and connections smooth. Lounge access given at all concerned airports as being Skyteam Gold (though AF). CPH-SVO on Airbus 321. Flight basically full. Service fine, but sparse. Alcoholic drinks for sale only. A cold lunch tray given, quality acceptable. Seat good, was given a spacious emergency seat. Bus to terminals in SVO. SVO-DXB on Airbus 319. No IFE, but who cares. 16 seats left in economy, I volunteered to give up seat 7C to the back row next to toilets as it allowed for stretching. Service devoted. Alcohol charged as only free on intercontinental flights. I would assume that SVO-DXB is pretty much intercontinental? Service excellent, though by sitting on last row one is left with no food options, but the ones left (clalf-meat) was good. English poor-very poor. Staff charming, young, and in excellent mood. DXB-NBO operated by Kenya Airways. Overbooked on business class, 1 person was downgraded. I got one of the very last seats in the middle of an 2-3-2 configuration. But the staff were good, hard-working, in a sparkling mood, and attentive. Ordered 2 drinks and was given 2 of each (as to make up for busy FAs and few rounds of service). This happened to everybody who cared but only at the first service - IFE on large plenum screen worked surprisingly well. Good information from captain and purser. Luggage delivery at the belts in Nairobi stressful and confusing. Monitors were not properly working.



Aeroflot Russian Airlines Customer review :  30 July 2013 by R Ordelman    (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight SU2619, BRU-SVO on 19/06/2013, SU2, SVO-LED on 20/06/2013. Flight arrived on time in Brussels and in Moscow. Staff very friendly. Food on board was OK, but could (should) have been warmer. Plane (Airbus A319) was clean. In-flight shopping is rather expensive. Connecting flight to St Petersburg was OK. Plane (Airbus A320) was clean, food on board was OK (very good to be honest). Both flights were in time. Just a pity that it is not possible to check in at Brussels Airport for the connecting flight to St Petersburg. Check-in by Internet also not possible.



Aeroflot Russian Airlines Customer review :  30 July 2013 by R Ordelman    (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight SU23/SU2618, LED-SVO / SVO-BRU, 23/06/2013. Check in at Poltava was OK. It was possible to check in for the connecting flight to Brussels. Flight LED-SVO got a delay of almost 25 minutes. Probably the delay was caused by the used plane (Airbus A330 i.o. A320). It takes more time to board 320 people instead of 120. Plane was clean, service on board was OK. Staff very friendly. Due to the delay our transit time was extremely short. We had to run to catch the connecting flight. Connecting flight was on schedule. Plane (Airbus 319) was clean, service on board was great. We arrived on time in Brussels and unbelievably our luggage was on board, and arrived as well!



Aeroflot Russian Airlines Customer review :  15 July 2013 by Anders Pedersen    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-SVO-CPH. Economy class. Check-in in Saigon perfect, painless and very accepting to wishes. Recognized Skyteam gold status and granted lounge access in Saigon as well as in SVO. Galaktika lounge in SVO had to inquire lounge card at transfer desk. Could choose any of 5(?) lounges. Flight SGN to SVO on Airbus 330-200. Approx. only 60% load, was lucky to get some sleep as I needed it though day flight. News for international Aeroflot: they (again) serve wine (free) at economy-class though of limited quality! Good food, 2 hot dishes offered at lunch, at my seat (behind) only one choice left, namely fish, which however, always is my first choice. Starter was mayonnaise marinated potatoes with red fish meat. Main dish was rice/catfish (white fish meat). Fantastic films on IFE! Small screens, but easy to operate, and good selection of films, including some Russian movies of high quality. Staff nice and caring, especially when speaking loud, slow, clear and polite English to them as their English is at times limited. Stewardesses were appealing dressed in neat, smart, orange-coloured summer uniforms! SVO-CPH in smaller Sukhoi jet, which is nice, similar to Airbus 319. Eventless trip, soft drinks, snack served (3 hours flight). Everything functioned OK. Arrived 20 minutes late due to long take-off cue of aircraft's waiting for permission.



Aeroflot Russian Airlines Customer review :  4 July 2013 by F Thunthy    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently I flew from St Petersburg - Moscow - NYC. It was an extremely pleasant flight. The seating (in economy) was A+, the meals were very well presented and the food was delicious. The FA's were well dressed, polite and professional.



Aeroflot Russian Airlines Customer review :  26 June 2013 by O Kenan    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

14 May 2013,JFK - Moscow, flight SU 103. 30 May 2013, Moscow - JFK, flight SU 102. Round-trip to Moscow, Russia, Boeing 777-300ER JET. Boarding delayed an hour with no announcements. Team was doing an excellent job, but air conditioning system was terrible. There is no personal ventilation like before, now there is only central air blowing from above or from the side. On the outbound it was like a sauna, hot and stuffy, complains didn't help. On the way back freezing air was blowing onto me, complains didn't help again. Will try to avoid them.



Aeroflot Russian Airlines Customer review :  13 June 2013 by Michael Dalton    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

18 May: HAJ-SVO, 25 May: SVO-ZRH. In the last month I was fortunate to travel with them twice. Both flights were consistently excellent. The food is amazing in terms of choice, taste, wine list and the service. I look forward to my next experience with Aeroflot business.



Aeroflot Russian Airlines Customer review :  5 June 2013 by G Jones    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Moscow and return in May 2013. Hong Kong to Moscow and return was in business class with Aeroflot. Very impressed. Seats on flight to Moscow were of an older type of business class seat but did everything I needed and all ancillary services (entertainment etc.) available. Seafood meal was probably the best airline meal I have ever had. (Expectations high but I think reasonable). On return flight had more recent capsule seats. Airbus planes looked new and counter service very good. Had domestic Aeroflot connection in Moscow to St Petersburg. Had to sprint from terminal F to D but made good time and domestic counter service again efficient and friendly. All planes on time.



Aeroflot Russian Airlines Customer review :  4 June 2013 by B Moreira    (Serbia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've been flying Aeroflot for several years into Mongolia as there are no other convenient flights from Europe. 90% of the time they either can't make the connection, are delayed, and/or lose the luggage. I find it remarkable that I have to pay for this kind of service to fly for work - flights into Mongolia are not cheap.







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