Home Page

 

Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Bookmark and Share








Aeroflot Russian Airlines Customer review :  11 January 2012 by B Valkier    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paid a low price for flight Paris-Tokyo (with a stopover at Moscow). First leg Paris-Moscow was very good. A new airbus, with comfortable seats, helpful and smiling staff, full bar service and good food. No flight entertainment. Transfer at SVO was ok. Moscow-Tokyo was not delayed. While food and onboard staff were nice, the plane, a Boeing 767, was falling apart. Flight entertainment was a Russian dubbed copy of Home Alone, in one of the few screens that would pop out here and there. The second leg was a brand new A330, with new seats, individual screens, more than 50 films to choose from, full bar service and great food. Staff were friendly and English speaking. Great value for money and I strongly recommend it.



Aeroflot Russian Airlines Customer review :  6 January 2012 by J Kuchta    (Netherlands)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amsterdam to Hanoi via Moscow. The first flight delayed an hour, making me miss the connecting flight in Moscow to Hanoi. Had to spend the night in the airport hotel. The next day I had to fly to Beijing, wait 5 hrs and finally catch my flight to Vietnam. All in all I was delayed 34 hrs. Onboard, staff were not very friendly and their English pretty bad. The food was average and seats and inflight entertainment adequate for economy class.



Aeroflot Russian Airlines Customer review :  20 December 2011 by Andrew Coogans    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LED-SVO and KZN-SVO-LED. All flights on A320 and A321 aircraft. Extremely comfortable seating onboard all flights. Cabin and flight deck crews seemed to have excellent English skills, although all 3 flights were domestic Russian ones. Aircraft clean, transfer at SVO extremely easy in a new facility. On each flight served a "lunch box" style snack with a croissant or sandwich and a carton of apple juice, in addition to a full bar service. Punctual flights and quick baggage reclaim. I am a member of KLM's Flying Blue frequent flyer programme and the miles for these flights were added quickly within a few days of travel. Only issue was that the first flight had been rescheduled and only a telephone call to Aeroflot in Moscow could confirm this - they did not try to contact me first.



Aeroflot Russian Airlines Customer review :  18 December 2011 by E Arcala    (Spain)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BCN-Moscow-Shanghai return. You really get what you pay for. The transfer at Sheremetyevo is not the most pleasant - old-fashioned counters, rude staff with poor English skills. Onboard everything gets better - seat width and food is not that bad, but you better bring music and books with you as entertainment is zero. Return flight much better on the newest Airbus A330, a long 10 hours flight. Luggage arrived intact. Altogether a great choice if you are on a budget.



Aeroflot Russian Airlines Customer review :  16 December 2011 by R Miller    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK to Moscow to VVO. New Airbus planes in good condition. Efficient staff and interesting hot meals. All flights on time. Baggage handling in Moscow and Vladivostok was incredibly fast. Very satisfied.



Aeroflot Russian Airlines Customer review :  11 December 2011 by A Shkaruba    (Hungary)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BUD-SVO-KJA (roundtrip). Aeroflot inflight service was fine, although staff could have been better trained, and their English command was poor. Transfer in SVO is the Europe worst with the most confusing pointers, impossibly slow passport control, bizarre security check and no interest from staff to make the transfer more comfortable.



Aeroflot Russian Airlines Customer review :  7 December 2011 by R Blaes    (Belgium)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels-Moscow-Tokyo return on A320 and Boeing 767-300ER. A very decent choice if you are on a budget, the negative aspects of the travel being related to the airport. The crew did not smile much with poor English skills. Drinks and food came often on SVO-NRT. IFE is very poor on the 767-300.



Aeroflot Russian Airlines Customer review :  6 December 2011 by D Radojevic    (Russia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-SVO. Overall good flight but service could have been better for business class. Old looking cabin on A300. FA's older and quite reserved. No repeat servings and one had to ask for a drink refill. Catering good from HKG and meal very tasty. Seat comfort is ok but not designed for taller person. Priority luggage tags mean nothing with Aeroflot, almost for sure your "priority" tagged luggage will show up last! Result was 55 mins wait at the luggage belt for delivery. SVO airport F terminal chaos at customs as usual.



Aeroflot Russian Airlines Customer review :  5 December 2011 by J Kaartinen    (Finland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Helsinki-SVO-Havana. The flight went surprisingly well, the plane was new, lots of entertainment options, even a USB port below the screen. The staff were not smiling, just like at Moscow airport. The flight was on time and 40% cheaper than others doing the same route.



Aeroflot Russian Airlines Customer review :  2 December 2011 by M Matsuda    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Heathrow-Tokyo via Moscow with A320 and B767 even though being informed that Moscow-Tokyo would be the latest A330. The meals throughout the flights were good with all hot meals. No entertainment (even music) available on A320. No individual monitor available on B767. Seat and cabin interior definitely need refurbishment. Even though seat on B767 was very tired, it had deeper reclining and was softer than some of other airlines. The cabin crews were friendly. Will fly with them again.



Aeroflot Russian Airlines Customer review :  24 November 2011 by A Milossavlyevich    (Serbia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NYC-SVO-KBP on A330-300 and A321. Prior to the flight newspapers were distributed. We were then stuck in a jam while taxiing prior to take-off. Service onboard was plain and overall very correct. I have low interest in IFE though the little I tried seemed quite correct. We were served dinner and breakfast, the former with wine. We arrived on time. The transfer went smoothly and the second leg was as pleasant as the other. The fare was 30-40% cheaper than on other airlines doing the route. Great value for money and solid level of quality.



Aeroflot Russian Airlines Customer review :  15 November 2011 by P Primic    (Croatia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BUD-SVO-DEL with quite new A330-300. All flights were on time. Onboard service was great. Comfortable seats and great entertainment, lot of movies, music and games. Meals were lovely on BUD-SVO flight - cold meal with two drinks, juice and coffee/tea. On SVO-DEL flight, warm meal was served - they gave us menu before dinner so we could choose. Lot of drinks served. Cabin staff can be more polite.



Aeroflot Russian Airlines Customer review :  13 November 2011 by L Santiago    (Spain)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madrid-Moscow-Shanghai. Madrid-Moscow flight new and spacious A321, no inflight entertainment, food ok but drinks only served before the meal and not with the meal. Good connection in Moscow. Moscow-Shanghai on Airbus 330-200, good inflight entertainment, best row is 24, with more leg space. The seats on the side are more expensive but the ones in the middle are free of charge. Same problem with drinks here. Return flights the same, I would recommend - good value for money.



Aeroflot Russian Airlines Customer review :  12 November 2011 by Colin Smith    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SVO-PVG returning PEK-SVO-LHR. Nice A321 to Moscow with good meal. Sheveremeteyvo Airport Terminals D,E and F now interlinked, though website states still bus link. B767's are old and on boarding it was noticeable that the interior had not been refurbished. Once airborne the service and food excellent. The seats were comfortable and the overhead TV had some good films. Return flight from Beijing on new Airbus A330-300 very pleasant and comfortable. Good personal seatback entertainment system with very wide screens for economy class. Lots of choice, though some movies not up to date. Food good again. A321 to LHR only half full, cabin crew pleasant and attentive, food fine and only problem was that cabin lights not dimmed for night flight.



Aeroflot Russian Airlines Customer review :  7 November 2011 by G Cleaver    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight London Heathrow to Moscow Sheremetyevo. The outward flight started off good. We left on time and the plane was new and comfortable. The food is of a good standard. However, once we landed at Sheremetyevo, it was a whole other story. Due to weather we had to wait just yards away from our gate because there was ice on the ground. The plane was very stuffy and I think it took an extra half an hour until we finally stopped at our taxi gate. On the inward flight, it was much better. Very quick and comfortable.



Aeroflot Russian Airlines Customer review :  31 October 2011 by R Shapurko    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-SVO-CDG and SVO-JFK. A330 New York-Moscow excellent, new and seats were good (2x4x2). Travelling with my wife, it was convenient to have the seats to ourselves without someone else next to us. A320 Paris-Moscow just okay, nothing extraordinary, but not bad (3x3 seating, LCD screens in the row). Personal IFE with good selection of movies in Russian and English on JFK-SVO. They served a hot meal with alcoholic beverages plus usual assortment of soft drinks even on flight Moscow to Paris. As someone who'd flown Aeroflot over the past 20 years, they have changed for the better over the last couple of years - and are by far the cheapest option to fly from NY to Moscow.



Aeroflot Russian Airlines Customer review :  27 October 2011 by Benni Brenner    (Germany)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SVO-LAX, NYC-SVO. Both A330's interior looked run down and seats were dirty. Toilets were not cleaned during the flight. The food almost the same as I had two days before on a SVO-MUC-SVO.



Aeroflot Russian Airlines Customer review :  23 October 2011 by M Burns    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Peking-Munich in Business. A good experience. New A330/A 319 planes, clean and good seats. New lie-flat seat on 330 wasn't really flat but perfectly fine for a daytime flight. The real surprise was the 319 which has "proper" business class seats even on this short three-hour flight (i.e. four seats in a row rather than the usual six seats with the middle seat kept free). Good selection of food and drinks. Plenty of IFE (about 50 movies to choose from and on-demand, even on the short-haul sector). Most staff didn't speak too much English but perfectly fine to get the job done. The only letdown was Moscow airport. Yes, the terminal building has been refurbished to international standards but the many uniformed people barking at you in Russian and the organisational chaos are still a nuisance. No customer service culture there. I chose Aeroflot on price and got very good value for money.



Aeroflot Russian Airlines Customer review :  20 October 2011 by R Langford    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I booked a London to Tokyo flight via Moscow as it was the cheapest fare and the journey time was good. We booked vegetarian meals and confirmed these via the booking agent Opodo. However when checking in it became apparent we had no vegetarian meal. The stewards on the first leg were great and rustled up a vegetarian meal for us, they were good and I started to wonder what all the bad reviews were about. However, during the next leg it was obvious - the staff never smiled and were not helpful with our vegetarian request. The inflight entertainment was not great, a few new movies - it was a laugh to see movies from the 70's though. The return leg was not great, we didn't even bother asking about the vegetarian meal as I couldn't face the stern expression on the steward. It was not a pleasant journey. Aeroflot is much cheaper than other airline and I would recommend it as it did the trick, we arrived safely. So if you are happy to forego smiling staff, have a passion for old Russian films and do not want vegetarian food, you will love Aeroflot!



Aeroflot Russian Airlines Customer review :  17 October 2011 by J Depaepe    (Belgium)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-SVO-LED, PEK-SVO-BRU. Short haul flights with A320. Lots of legroom, new planes. Long haul flight with new A330-300, legroom ok, but bad seats who got pretty painful after a while, good IFE with pretty good selection of movies. General comments : staff is good, but not too enthusiastic. Food average. You have to pay for alcoholic drinks on long haul flights (alcohol banned on some flights).



Aeroflot Russian Airlines customer review :  14 October 2011 by S Close    (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Moscow DME to Saint Petersburg. Check in was easy. Friendly, smiling cabin staff who could communicate at a basic level in English. They passed out candy before takeoff and a mid-flight snack of tea/coffee, apple juice, and some sort of wafer dessert - distributed newspapers as well. Seating was comfortable with plenty of room.


AEROFLOT customer review :  26 September 2011 by Pawel Zygadlo    (Taiwan)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Seoul-Moscow-Warsaw return. Great fare (just 845USD roundtrip), great food onboard. Some delays, on both legs, but that didn't bother me much. Good news is that Moscow airport has been renewed, Wi-Fi and clean air (smoking allowed only in special cabins). They've banned alcohol on board so no more drunk passengers and fights for seats!


AEROFLOT customer review :  26 September 2011 by Robert Preston (France)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

I just returned from a tradeshow in the Ukraine. Aeroflot offered the best fare and connections from Nice (via Moscow), so I took a chance - begrudgingly. Brand-new airbus aircraft, smiling cabin crew, leather seats and plenty of legroom. The crew came and greeted me to thank me for flying them - a nice touch. The food was good - even in Economy. Shrimp, smoked salmon, a lovely cod dish - very unexpected.


AEROFLOT customer review :  20 September 2011 by D Vasilenko (Russia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

LED-SVO. During this one hour journey the crew managed to serve newspapers, drinks (with coffee/tea) plus a nice sandwich. New A320, everything went smoothly. Recommend on this busy route between 2 Russian main cities.


AEROFLOT customer review :  19 September 2011 by M Simons (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

LHR-Moscow. On arrival asked if possible to have an exit row seat. Was advised of a €45 charge which was then waived which was a nice start. Aircraft then boarded one hour late, and one hour taxi/waiting to take off which made it 2 hrs delayed. Cabin crew efficient but poor command of English. Good leg room/comfort with food as expected on an Economy ticket although alcohol has to be paid for.


AEROFLOT customer review :  11 September 2011 by T Gilmore (Japan)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Istanbul-Moscow-Tokyo (Narita) Economy. Was not expecting much when I purchased the cheapest one way ticket I could find. Check-in at Istanbul, despite having a 20 mins wait, was friendly and easy. Flight to Moscow delayed 30 mins, but the cabin interior was clean and brand new, if a bit spartan (no inflight entertainment). Still, the seats were comfy and the flight attendants courteous. Moscow-Tokyo leg was great. The seats were comfortable, flight attendants friendly and everything went smoothly. My only real complaint is that the choices on the inflight entertainment on this leg were slim, but at least it was there.


AEROFLOT customer review :  8 September 2011 by D Eyres (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Heathrow to Shanghai via Moscow. London-Moscow flight was pleasant on a modern plane with plenty of leg room and as a short haul flight works well. However from landing in Moscow to reaching Shanghai was awful. Transit through Moscow is embarrassing - one desk with rude and unpleasant staff. I advise you to run off your plane if you have a quick connection because I have no doubt that they don't co-ordinate transit passengers and the plane would leave without you, no effort made to fast-track those with short connections. One desk, one security machine. The plane from Moscow to Shanghai was late and outdated, with less legroom than the short haul flight from London, no entertainment and food that was awful. Unfriendly cabin crew. Everything that could go wrong did go wrong. Yes it is cheap, but there is a reason why it is cheap.


AEROFLOT customer review :  7 September 2011 by S Karthik (India)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Delhi-Barcelona. I could not check-in online so called up the airlines to find my flight was re-scheduled. My connecting flight had been rescheduled so that my transit took 24 hrs and they wouldn't provide any sort of accommodation. Moscow airport contains narrow corridors with duty free shops, food must be paid with Russian money. There was free Internet but only in a few places with low wifi signal. Plane food was bland and mediocre. Average service.


AEROFLOT customer review :  25 August 2011 by Pascal Rollin (France)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Value for Money:

Yes

Cabin Flown:

Economy

Moscow-Delhi Economy. Cabin almost full, helpful and smiling stewardesses despite demanding passengers, regarding their choice of meals. Missed a glass of wine but no alcohol on this segment.


AEROFLOT customer review :  22 August 2011 by L Charpentier (France)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Paris CDG to Beijing Capital via Moscow Shemereteyevo. All flights were on time with good service on board. Inflight entertainment includes several films in French and meals were good. We flew A319, 320 and 330, all in good condition.


AEROFLOT customer review :  3 August 2011 by E Hammann (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Hong-Kong-Moscow and Moscow-Shanghai. I have to say out of all international airlines I've flown, Aeroflot is the most out of date with their entertainment technology. The seats, while old, were leather and soft and I slept for the first time on a flight. Hong-Kong to Moscow was 1.5 hrs late due to winter storms. Trip to Shanghai was on time and the plane almost empty so every passenger could occupy an entire row. The food was average and the staff do not smile but that's just the culture. I would fly with them again, one of the better airlines in the cheaper price bracket.


AEROFLOT customer review :  1 August 2011 by Andy Williams (Spain)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Aeroflot are not a bad airline though I do feel that for the most part it's fleet and it's service offerings are several years behind those of the competition. I flew Barcelona - Moscow and was swayed by the price. The first leg was in a fairly new airbus A319 with comfortable seats and a clean interior. The only thing of note was the general demeanour of the crew, who did nothing to make me feel welcome and were almost hostile in their dealing with the passengers. The pre-flight safety demonstration was multi-language and clear and I found most of the crew spoke English with no problem. In flight refreshments offered were a variety of fruit juices only. Alcoholic drinks are not available, though after almost pleading I did get a diet coke. The meal was among the worst I have tasted in my many years of flying. The second leg, Moscow-Shanghai, was a real eye opener. The Aeroflot website shows that this flight is operated using one of its newer A330 aircraft with in seat entertainment, but checking the entertainment listings I found that they been updated for 4 months. Not important of course but an indication of the haphazard approach to service. When I actually boarded I found that the flight is actually operated by (and has always been) by one of the airlines older Boeing 767 aircraft. Aeroflot Boeing 767's are much older than the rest of their fleet and come with little in the way of comfort or amenities. None of our seats or others around us would recline more than 2 or 3 cms. Walking up and down it was clear that no seats offered any noticeable ability to recline. They also had no adjustable headrests. All in all it was a very uncomfortable 11 hour flight. Added to the discomfort was the fact that there was no personal entertainment offered. The aircraft used the old system of large screens placed above the seats around every 10 rows. There were movies played - in Russian often with English subtitles, however the quality of the screens and the placement made it an unpleasant experience. Once again the refreshments and food were very disappointing. The omelette breakfast was the only edible thing I had, all other food was very poor. The staff on this second flight were more attentive than those previously. My return journey was merely a reverse of the outbound - equally as uncomfortable and equally poor food. The only significant difference was that I had coffee poured over me by one of the cabin crew who gave me a towel to dry my now soaking trousers but still failed to apologize or help in any other way, and finally they lost my luggage and once located failed to get it to me for almost a week.


AEROFLOT customer review :  29 July 2011 by Khalifa Al Kuwari (Qatar)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I flew Moscow SVO to Helsinki with Aeroflot I'm very happy with the service very helpful staff. Spacious Economy Class and a very good value for more than an hour flight. No delays on time.


AEROFLOT customer review :  29 July 2011 by J Carter (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Moscow-Volgograd round trip on new and clean 737 & Airbus 330 planes. Check-in and inflight service was excellent in spite of our very limited Russian skills. Good inflight meals at no charge. We had switched our overseas flight from Aeroflot to Delta because of poor Aeroflot reviews (should not have done that). The return Moscow-JFK Delta flight was 3 hrs late, causing many on the plane to miss connections at JFK, while two Aeroflot planes left on time and made their connections. SVO terminal was beautifully clean, modern, and bilingual, with efficient service, in stark contrast to the poor arrival image given by JFK.


AEROFLOT customer review :  28 July 2011 by Alan Sargeant (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Omsk-Moscow-St Petersburg. Small problems with check-in at Omsk and only received one boarding pass. Breakfast was good and the service leisurely for a 3 hrs plus flight. Plane was full and the flight left and landed on time. Was surprised that they had an English language paper on board. This is an improvement on previous internal flights. Moscow-St Petersburg is a short 80 min flight and received a quick and light second breakfast which was just adequate for this flight. Again the flight left and landed on time.


AEROFLOT customer review :  19 July 2011 by Denis Mysenko (Malaysia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

SVO-BKK in Business Class and was quite surprised. Flight attendants are 40+ ladies but cool and friendly, food was very good even though it was a low calorie pre-order meal. The plane was without individual IFE but we received portable movie players with a decent selection. Overall, on-board experience was great, while airport experience was so-so. Business lounge at Sheremetyevo airport was awful with plastic forks, almost no food available, no A/C. Aeroflot Business Class is a very good value for money.


AEROFLOT customer review :  12 July 2011 by J Greenough (USA)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

New York-Moscow to Delhi return. On our way to Moscow we found the flight attendants to be rude and unhelpful (and of course not smiling). During the 7 hr layover we became concerned about the mere 1 hr layover on our return trip. It sounded good when we booked it but realizing that we would have to run through security and the length of the airport to get to our flight we didn't think it would be possible. We stopped to ask a woman behind a customer service desk and she said, "yes, not enough time" waved her hand at us and we were dismissed. Getting onto the plane to Delhi we realized our seats were not together. We once again tried to get an answer and was ignored. Very unhelpful and rude. For the return flight we had to change flights in the office in Delhi. Come to find out that there was another flight out of Moscow with a 3 hour layover. We switched to that flight. The office workers in Delhi were also cold and rude. As it turns out, by the time we landed from Delhi in Moscow and got to the terminal to fly out, that 1 hour layover flight had already left. We would have been stranded in Moscow for who know how long, because nobody would have acknowledged our existence, let alone get us onto a flight. Oh, and did I mention I had ordered veg. meals? On the way to Delhi I did receive delicious meals on the return flights, no such luck. I had bread.


AEROFLOT customer review :  27 June 2011 by Andreas Zeller (Germany)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FRA-SVO-OVB. New and spotless A320 plane. Comfortable seats and decent food on both legs. Colleagues had warned me about SVO, but found Terminal D in SVO to be first class: very efficient, good signage, good services. Both planes late by 30 mins, but that's about the only negative thing I can say. All in all a good value for money.


AEROFLOT customer review :  20 June 2011 by Gregory Moiseev (Russia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SVO-HKG (return) in April 2011. I decided to take this trip because Aeroflot recently replaced old fleet on this route with new Airbus A330, and because ticket was quite cheap. The plane is really good, food and service are good too. On both legs boarding was efficient and flights arrived on time. The drawback is departing from old terminal F while most Aeroflot flights depart from new terminal D. Check-in and security are much easier in D.


AEROFLOT customer review :  6 June 2011 by M Zagoruyko (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I use Aeroflot pretty often on my flights from Los Angeles to Moscow and domestic flights to Russian Far East. Food is great, new A330-200 entertainment systems are very good with a big choice of movies. I am loyal to SkyTeam and was forced to used Delta a few times on my journeys to Russian. I realize that Aeroflot staff do not smile always but other things compensate for it. I'd rather not be hungry and bored with okay staff then be hungry and bored onboard of Delta planes.


AEROFLOT customer review :  4 June 2011 by Geoffrey Hawthorn (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Moscow SVO-Astrakhan ASF-Moscow SVO, outward by Aeroflot, inward by Nordavia. Access to SVO is tiresome, but airport is first class : easy, clean and helpful. Both flights on time. Aeroflot a new Airbus, Nordavia an old 737. Pilot information good, cabin service impeccable, light food dull but adequate.


AEROFLOT customer review :  15 May 2011 by B Hugen (Germany)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Hamburg to Tashkent via Moscow and not impressed with Aeroflot. Plane interior was old and not very clean. Entertainment not existing on both flights. Inflight magazine only in Russian. Food was tasteless and choice of drinks is very limited (one drink on 3-4 hour flight, and only choice between orange, and tomato-juice and Cola or sprite. No alcoholic drinks served or sold. All in all a very disappointing experience!


AEROFLOT customer review :  11 April 2011 by Michael Taksar (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

The service at SVO airport is horrible. I flew to Copenhagen by SAS flight 8700, operated by Aeroflot. The agent wanted to charge me for the excess baggage. I tried to explain to her that on a code sharing flights I am governed by the rules of SAS not by Aeroflot rules. But she did not want to listen, repeating again and again that she knew the rules. Eventually, after a long verbal exchange she called the authorities and found out that I was right. In the Aeroflot lounge - which I was entitled to use in lieu of SAS lounge - the employee on duty refused to let me in. She sent me to the other end of the airport, where the people sent me to another lounge and each refused to let me in. The employees of the Aeroflot as it turned out did not know their own airport: they did not know any telephones to call, nor they had any directories at and, they did not know even the telephone of their own lounges in different part of the airport, nor were they able to provide any reasonable assistance. Eventually at my insistence, one of the supervisors after calling around for 10-15 minutes, found out that I was indeed eligible to get into the very first lounge. The same girl who did not allow me in, eventually had to call and find out that she was wrong. She never apologized. In fact all the personnel there turned out to be so rude and incompetent.


AEROFLOT customer review :  4 April 2011 by C Pan (France)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Geneva to HK via Moscow. Aeroflot was good for the given price. The customer service was up to the mark (eg. I didnt confirm veg meal while booking but attendant once informed, remembered to bring me veg meal with a smile). I found it to be a cultural thing with the russians, which you should be open enough to accept it. Things can be little chaotic at Moscow airport. Check which airplanes they are flying on given routes and make booking accordingly - Airbus they had were new.


AEROFLOT customer review :  24 March 2011 by J Zondag (Netherlands)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Amsterdam-Moscow-Beijing and back. Friendly staff, good meals and good seats. Only in the flights from Amsterdam to Moscow and back is no inflight entertainment. IFE Moscow - Beijing good and a lot of choices of music, movies. We had friendly staff even smiles sometime. Meals good, different and good quality. A few little delays but nothing more then a few minutes. One problem is that we fly on the old terminal F, the people are rude and unhelpful but the new terminals are better.


AEROFLOT customer review :  23 March 2011 by Marcel Bogaerts (Belgium)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Brussels-Moscow-Beijing and back. Arrived in Moscow 15 minutes late, but departure to Beijing was one hour late. Reason (de-icing of the aircraft) was announced. A320 on the Brussels- Moscow stretch, older B767 on the Moscow-Beijing stretch. Service onboard was correct and friendly, and meals of decent quality. I feel that good quality was offered given the very low fare.


AEROFLOT customer review :  10 March 2011 by E Chong (France)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-SVO-CDG. Long lines, slow and chaotic check-in at BKK. Planes spotless and economy seats reasonably comfortable. Crew did not stop passengers from standing up and opening the overhead compartment while taxiing. Onboard service was minimal. BKK-SVO crew performed their duty but without smiles. SU does not serve alcohol on economy class for the BKK-SVO route. Onboard food has nothing special to mention about. Limited drinks and entertainment choices. SVO transit security checks extremely slow since there was only one counter. SVO has been renovated since I last passed through this airport. I did not expect much and the ticket was the cheapest!


AEROFLOT customer review :  6 March 2011 by Elena Young (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bangkok to Budapest through Moscow. The plane, leg room and food were ok, nothing too great, but adequate. Entertainment is rather limited, especially when you are offered the same films on the way back. Passengers were sober and quiet, but they did not react security calls and moved around cabins in a random manner. A huge queue to go through a single transit desk in Moscow. One machine - a real embarrassment. Airport is a 19th Century with coffee costing 5. We needed some help with finding a gate. I approached 6 airport staff - all were abrupt, rude and unhelpful (I am bi-lingual and tried both languages). Staff in the plane were polite, but still no smiles as in other airlines. There were numerous delays in all locations. I have to say that the price was very good, so will go again. Please smile more and show more films.


AEROFLOT customer review :  4 March 2011 by Yevheniy Kahanovych (Ukraine)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

KBP-SVO and consider it the best option between Kiev and Moscow. I was promised 500 miles for online check in which didn't work. Airport check in a breeze. Boarding was chaotic, A321, spotless, with good seat pitch. Fast baggage delivery. Onboard experience was somewhat spoilt with inedible breakfast snack and young crew members who looked lost and helpless. English announcements were hard to comprehend.


AEROFLOT customer review :  28 February 2011 by Ray Bloom (Thailand)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK to Madrid via Moscow. Except for a bottleneck at Moscow airport the return flights were okay - good food, limited inflight entertainment, reasonably pleasant cabin staff. I would fly with them again if they continue to offer their low prices. The bottleneck at Moscow - transit passengers had to go through one security machine - completely inadequate for the number of passengers.


AEROFLOT customer review :  15 February 2011 by Tibor Blum (Italy)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

At Beijing we had about 2 hours of delay, boarding an aged B767. After another 45 minutes, captain said sorry, today we do not fly: the plane is broken. By about 0430 in the morning the Aeroflot airport staff said to me that I must spend my night with an unknown other traveller. After having been sent to the miserable hotel, at about 1330 next day I was able to leave Beijing to Moscow with a better A332 aircraft. Staff is incompetent and very rude. They just don't know a word of English and if you have a problem, it remain a your problem. They have to learn a lot.


AEROFLOT customer review :  14 February 2011 by L Robin (Thailand)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Moscow to Vladivostok. The worst flight I ever had , chose economy as biz class is a rip off for domestic flight - service is terrible. I called many time the hostess for a glass of water during the night - no one came. No need to talk about food, it was terrible. Service is like the food. My last experience with this airline (beside the one hour flight to St Petersburg I do regularly) I don't understand how they can be SkyTeam member.


AEROFLOT customer review :  11 February 2011 by J Yakunina (New Zealand)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Beijing- Moscow. The customer service is appalling! Unfriendly, unhelpful and rude staff! Tried to call service helpdesk in Moscow and no one would answer the phone or speak sufficient English. They have a long way to go to improve customer experience.


AEROFLOT customer review :  6 February 2011 by J Weaver   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Kiev-Moscow-JFK. Experienced more of the same disorganization that I saw on my previous flights. I have found that flight attendants to not enforce the rules because they are half the size of their very pushy customers. Flight smooth except for passengers attempting to remove heavy bags and dragging every other object out of the overhead with it. Upon landing in JFK we were delayed getting to our gate. While we were stopped, passengers got up and got their bags and raced for the exit. There was no effort made to stop them because of the size difference with the FA's. Plane was new and seats were reasonably comfortable. I feel sorry for Aeroflot staff having to deal with stubborn, and highly combative passengers. Aeroflot tickets are cheap enough to entice me to fly with them again even if the passengers act like a mob.


AEROFLOT customer review :  2 February 2011 by Mary Tiutiunnik   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Moscow to Seoul with Aeroflot. I had trouble at Moscow Sheremetyevo airport at check-in on 27th January, my seat booking could not be found even though I had rung the day before and was assured I had a confirmed seat. I was sent to Domestic terminal D to a Korean Air office that did not exist - I rang the airline and again was told my seat was booked and confirmed and after going to the service desk at Terminal D, being yelled at by a charming girl I did receive help and a man from Aeroflot escorted me back to Terminal F. I had 4 attendants then check me in and one was waiting at the gate to see that I was OK and to tell me to checkin again at Seoul for my flight to Sydney. The flight was fine, food was good and the service was fine. Russian airports are very difficult at the best of times I only speak a little Russian but I have travelled with Russians and it is also difficult when there are problems for them, as customer service is terrible one. Russia is not a country where it is easy to travel - at airports there is often no trolleys, no one who speaks English and rude service.


AEROFLOT customer review :  23 January 2011 by C Per   (Italy)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

My first experience with Aeroflot has been really awful. December 26th Moscow Sheremetyevo to Beijing, but due to the bad weather, many flights, including mine, are cancelled. Aeroflot is unable to cope with the passengers requests for clarification and the assistant who manages the Transit office is only able to say that she cannot tell anything to anybody and that passengers should just hear the announcements and watch the displays. Needless to say, the announcements are barely audible and spoken in a language which hardly resembles English and the displays report incorrect information. We happen to discover by chance that Aeroflot dispenses meal vouchers, which passengers are able to receive only after long and exhausting queues. The worst part is when the flight Moscow-Beijing is actually announced, at 1630 on December 27th. No information is given as to who is allowed to access the airplane and this causes chaos at the gate. After some time, rumors spread that only passengers with a ticket for Dec 27th flight will be admitted as well as some people with the ticket for the Dec 26th flight. After a couple of hours in wait at the gate, an announcement of an Air China flight to Beijing has the result to disperse part of the crowd, mostly Chinese, but when we go to the gate joining the others, we notice that the monitor at the gate reports a flight to Antalya. Therefore, we go back to the Moscow-Beijing gate and after pushing and shoving, we are admitted into the airplane with no apparent logic, while other passengers are left behind. What has happened is really beyond comprehension and I discourage anyone from flying Aeroflot, which is the worst company that I have used in my entire life.


AEROFLOT customer review :  22 January 2011 by Jared Weaver   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JFK-Moscow-Kiev. Food and drink were free unlike many American carriers, and found the food to be quite good. I did experience a horrible lack of organization and enforcement of the rules. No one would take their seat and flight attendants would not intervene to get things moving faster. Thus my flight from JFK was 20 minutes late taking off. Other than that, the service was professional. Dinner was served quickly along with several rounds of drinks, none of which were alcoholic. During landing, I experienced the same disorganization and lack of enforcement of rules. When were on final approach to Moscow, a woman entered the bathroom and would not leave. There was some attempt at removing her, but not nearly enough. The flight to Kiev was more of the same, passengers refused to take their seats until the plane was actually moving. There as little to no attempt by the crew to seat them. Our flight was delayed over a half hour because of this. Inflight service was good, perhaps better than the flight between JFK to Moscow. Despite the short flight, a meal was served and drinks came frequently. Overall my complaint was the lack of effort to get the passengers seated. The flight attendants knew enough English to make ordering food and drinks easy despite me not knowing a word of Russian.


AEROFLOT customer review :  21 January 2011 by J Habesh   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

It seems the common thread with most fliers on Aeroflot is that planes and flight service is good, but the Airport in Moscow is no where near international standards. I agree! I flew one way from Yerevan Armenia to Moscow, and on to Los Angeles. New Airbus planes, good leg room, and above average meals. The flight crew seemed like they would rather be elsewhere and were not very interested to assist when someone had taken my seat. I had to stand for a while, and then took matters into my own hands and found another seat.


AEROFLOT customer review :  19 January 2011 by Y Kiselev   (Norway)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Oslo - Moscow - St Petersburg return. Fine crew, meals and planes. Boarding in A319 in Oslo took some 40 minutes, most of which were spent inside the aircraft waiting for other passengers to take their seats - thanks to lack of management and guidance from the cabin crew. Due to this, arrived to Sheremetyevo D with a 35 minutes delay, cutting my connection time down to 40 minutes. Passport control /customs very fast. Waited for luggage about 15 minutes. Ran to the transfer desk, where two of the three staff said they can offer re-booking for a later flight to LED. However, the third representative was extremely helpful, did few phone calls to warn the gate that I am coming, and basically ran with me through the corridors carrying my luggage to the LED flight gate. Unfortunately, the flight to LED was delayed, people were standing at the gate for 40 minutes hearing no info but only "5 more minutes!". Finally the gate personal announced cancellation of the flight and we were rescheduled for the flight departing in 2 hours. On the way back from St Petersburg everything went smoothly, I even did not need to pick up my luggage at Sheremetyevo for customs clearance. Service and flights were just great. Aeroflot does change for the better, but has to put more effort into ground staff training and customer service. English training for the crew is necessary as well. As for lack of smiles - I guess this is simply a cultural feature - Russians generally reserve smiles for situations of fun and/or pleasure, and apparently Aeroflot staff do not feel much of either at work.


AEROFLOT customer review :  14 January 2011 by M Ranevskaya   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I expected to fly from Moscow to Stockholm on December 26 2010, but the flight was first delayed several times, and then cancelled. As a result, I reached Stockholm on December 28 - after waiting in Sheremetyevo for more than 2 days and nights without any information, food or lodging. The electronic screens displayed misleading information about many flights that were delayed or cancelled. I found out that my flight was about to depart merely by chance from my fellow travellers. After registration, it was impossible to find any representative of Aeroflot in the international terminal D - they were just afraid to get out to the angry crowd, and when they finally ventured, they could not answer any questions and would not give their supervisors names. The new beautiful terminal is a mess without those who are responsible for customer service. I felt trapped and betrayed.


AEROFLOT customer review :  11 January 2011 by Timo Kauppi   (Netherlands)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Amsterdam to Bangkok via Moscow Sheremetyevo. Amsterdam to Moscow can be compared to a flight with any European airline, you get even a warm meal. Moscow to Bangkok was excellent, service was good even though the crew did not speak good English. Announcements in English were very difficult to understand. You get a warm meal twice and in between drinks and snacks. The selection of drinks is awfully poor for a long haul flight. Aeroflot does not serve any alcohol on flights to Bangkok but they also have not replaced those alcohol drinks with anything else. You are served only Cola, Fanta, Sprite, water, tomato juice, apple juice or orange juice, tea and coffee. Inflight entertainment was excellent with many films and games as well as music. The only negative thing we could find was the fact that Russian passengers do not take safety matters very seriously. We heard mobile phones ringing and passengers going to use the toilet during approach! Apart from the routine announcements and checking seat belts the crew was not interested in telling passengers to behave.


AEROFLOT customer review :  9 January 2011 by Farouk Mogheth   (Thailand)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Bangkok-Moscow-Prague and return. I tried Aeroflot again and my decision was made on the basis of the facts that they use new A330 on their longhaul which is a big step forward compared to their Il96 Russian aircraft and Aerflot flights and Skyteam partners moved to the newly opened Terminal E and D in Sheremetyovo which is supposed to shelter the passengers from the horrors of what is now called Terminal F. The flight from BKK was okay check in was problem free, the boarding process was chaotic as usual and staff completely uninterested to help. To my horror we parked at the older terminal and it was the same story all over again. Horrible terminal with sad staff barking at passengers, overcrowded old terminal with people sitting on the ground. I consider it as false advertising and clearly the airline lied as my reservations stated all flights were to fly to/from the new terminal. The A330 new and still clean, onboard entertainment limited but okay, a small number of films and a very limited music choice. The food was good and portions sufficient, only one drink, then totally zero cabin presence. After the meal the crew hid for at least 8 hours at the back of the plane and ignored many calls for service. They shamelessly kept hauling business class food for what it seems as their own private party at the back galley. Toilets filthy as no one checks on them. The same thing at the return flight. Beware that Aeroflot Bangkok flights are predominantly family oriented so there will be a large % of infants on board which can get very tricky with a plethora of babies yelling all through the red eye flight in unison. Aeroflot's greatest weakness is in its crew - sad, robotic and no eye contact whatsoever. Thanks for the flight but I guess Ill give someone else my business until I see a considerable move forward from Aeroflot.


AEROFLOT customer review :  9 January 2011 by T Thanasis   (Greece)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Athens to Moscow Sheremyetevo return. New A320, polite staff, good food. Price was cheap. I would fly again with Aeroflot.


AEROFLOT customer review :  5 January 2011 by Andrew Smith   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

London-Moscow-Bangkok, price way cheaper than competitors when we booked, planes seemed pretty new, decent choice of films, music games etc, so-so - food. Staff extremely unfriendly, no alcohol in economy, 3 hours in Moscow. Would always have to be way cheaper than better alternatives such as Thai, Etihad, Emirates for me to use them again. However much better than Royal Jordanian who we used to BKK last Christmas - they were truly appalling.


AEROFLOT customer review :  1 January 2011 by Philip Jensen   (Denmark)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Copenhagen - Moscow - Havana. First flight an A319, seats quite comfortable with good legroom and delicious dinner. Moscow-Havana new A330-200, seats good, although they don't recline were much. The biggest drawback was that IFE offered a very limited amount of movies and TV shows, no where near main competitors.




 
Earlier comments have been archived (ie. prior to the date of last comment above).




PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 

 

 



top

back to top


AEROFLOT REVIEWS PASSENGER review compare opinions Aeroflot Russian Airlines

| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax