AEROMEXICO review :  4 June 2009 : by F Cabrera  (Mexico)

MEX-MAD and MAD-MEX Coach with Aeromexico. Check-in very quick. Boarding fast, and departure on time. Great 777 plane. Cabin crew aloof, and some treat passengers as if they were kids - they do their service and go to rest at the back of the plane. Food was average. Aeromexico is a good airline, clean and safe aircraft and on time - however, cabin crew could have a much better attitude, and be a bit more humble.

AEROMEXICO review :  29 May 2009 : by I Brenes  (USA)

MEX-LAX on a new Boeing 737. Had an aisle to myself, seats comfortable, food good and the plane arrived on time in LA. By the way, when is AeroMexico going to allow customers to book with Club Premier miles on their website rather than call the airline directly?

AEROMEXICO review : 5 May 2009 : by Josh Murray

Customer Rating : 1/5

Worst customer service. I had to cancel my trip to Mexico due to swine flu and when I called about canceling and getting a refund, they kept hanging up on me. First, the wait to get through was 40 minutes, then when I got to talk to someone they would listen to my situation and then tell me to hold. When they put me on hold, they would just hang up. This happened 7 times. I finally got Expedia to call on my behalf and Aeromexico hung up on them, too! I recommend walking to Mexico before flying with Aeromexico.

AEROMEXICO review : 24 April 2009 : by M Horn

Customer Rating : 1/5

Cancun to Dallas was one of the worst experiences. Upon descent to Dallas we were told that the weather conditions were too severe for us to land. We were diverted to Houston International Airport, no big deal, these things happen. This had come after circling the airport for 45mins. Upon landing at Houston International, the cabin then filled with a white, pungent gas that pierced our eyes, nose and throats. The emergency hatches were opened and the plane kept rolling. No oxygen masks fell. We were then herded like cattle off the plane to a corridor, then customs and finally baggage claim. We never once got an explanation of what we breathed in or even asked if we needed medical attention. To make it even worse, they couldn't get us a flight home that night and most of us had to work the next day. They said they would get us a charter bus from Houston to Dallas, but that fell through as well. We ended up trying to rent a car and all of the one way cars were taken up by that time. Fortunately, we connected with a couple on the plane that were heading to Dallas as well and hitched a ride with them.

AEROMEXICO review : 6 April 2009 : by Boris Chavez-Bravo

Customer Rating : 2/5

YYZ-LIM via MEX in B737-700/B737-800 aircraft, Clase Premier. What a disappointing experience. No printed menus provided; no amenity kits; no personal screens. Food quantities were small to say the least. Making a change to the reservation over the phone is easy; the difficulty is trying to pay for it. Offices in Lima always have their system "down", so it took numerous trips just to get the exchange fee paid for.

AEROMEXICO review : 26 March 2009 : by Howard Ludecker

Customer Rating : 4/5

I've just returned from a trip to Mazatlan, Mexico from New York. On time both ways. The aircraft was clean and comfortable. The crew was courteous and helpful. I no longer eat airline food, but it seemed to be standard fare. Drinks are still gratis, as well. My only problem is that there are no one-way flights to MZT from JFK. and the lay over in Mexico City was six hours on the return.

AEROMEXICO review : 20 March 2009 : by F Cos-Montiel

Customer Rating : 3/5

Mex-JFK Economy. As a Skyteam Elite Plus member I was able to check in at the Business Class counter which was quite crowded. Aeromexico has recently changed its baggage policy and only allows one 23 kg bag per person! This makes check in process extremely low as almost everyone has to go back to ticketing and pay for the extra charge before getting your final boarding pass. Lounge new although with little food and beverage options. Reasonable priority boarding and once on board quite good service. Hot plentiful breakfast and before landing complimentary bar service. Onboard entertainment ok except for the section on Aeromexico. Immigration at JFK took ages as many flights land at the same moment. 4 stars for inflight service 2 for ground facilities.

AEROMEXICO review : 16 March 2009 : by H Do

Customer Rating : 3/5

LAX-EZE, SCL-LAX. I had a problem with Aeromexico before I set foot on the plane. They moved my return flight from SCL to LAX up one day, but they kept the connecting leg from MEX-LAX on the original date. Doesn't make sense? I called Aeromexico, and it took 2 days and several reps to move the MEX-LAX leg up a day (since there was no longer a flight on my original date). LAX to EZE (connecting in MEX) was pretty uneventful. Wine was served for free with the meals from MEX to EZE. SCL-MEX was okay, but the flight attendants could have been more helpful. A lady was trying to put her bag in the overhead bin and two stewards nearby didn't offer to help. I went over and helped her put the bag up and the two stewards saw me and did/said nothing.

AEROMEXICO review : 19 February 2009 : by Jonatan Gleason

Customer Rating : 4/5

MEX-TIJ onboard the 777, service was very good. They had 7 movies to choose from and some games. Dinner was pleasant. Aeromexico new VIP lounge in the new terminal. We arrived on Tijuana with a 30 mins delay.

AEROMEXICO review : 28 January 2009 : by F Vedrenne

Customer Rating : 3/5

MAD-MEX Coach with Aeromexico. Check-in very quick since the flight was almost empty. Boarding fast, and departure on time. Cabin crew much better than on my previous flight with Aeromexico, however they are still aloof, and some treat passengers as if they were kids - they do their service and go to rest at the back of the plane. Food was average. Aeromexico is a good airline, clean and safe aircraft and on time - however, cabin crew could have a much better attitude, and be a bit more humble.

AEROMEXICO review : 27 December 2008 : by J Emery

Customer Rating : 1/5

VER-MEX-CDG in business class. Very bad experience - VER-MEX arrived late at Mexico city so I missed the connecting flight to CDG. It was possible to change for another flight 3 hours after with Air France (in codeshare) but Aeromexico refused. They even refused to pay the accomodation. The aircraft was an old Boeing, seats old and only reclinable to 120°, no entertainment except a portable multimedia player with 5 movies to be held with your hand. But the worst was the food, you must be very hungry to eat what they propose!

AEROMEXICO review : 22 December 2008 : by F Vedrenne

Customer Rating : 3/5

MEX-MAD with Aeromexico turned out to be a very disappointing experience. The crew showed no interest and were disrespectful to passengers. Food was good bearing in mind it is airline food. I've never had this sort of experience with AM before, probably the crew morale is going down the toilet.

AEROMEXICO review : 26 November 2008 : by H Baldus

Customer Rating : 2/5

MEX-CDG in economy-class on a dated and worn 767-300. After a pleasant experience on Aeromexico's domestic services in 2007 I decided to try them on long-haul - a decision I regretted more than once on this 10:30hrs flight. The positive aspects - spacious waiting lounges in new terminal 2, flight was on time and the seat pitch generous. The plane was a masterpiece of misplanning - toilets and galleys only in the very front and the very rear, Y-pax had to walk from row 12 onwards to the filthy washrooms beyond row 38. The service sub-standard - unfriendly, rushy cabin crew, some stewardesses gave no smile at all. Food-portions very small, poor quality - better bring your own. No snacks in-between available, not a single water-run except for meal-times. Monitors (no PTVs) with a lot of malfunctions, nearly impossible to watch movie (Spanish and French speaking only). No airshow. Not a single announcement from the flight deck. This specific flight was definitely two classes beyond Air France's own services on the same leg, unbelievable they accept such substandards for a code-share with own seat-allotment. I will never fly them again on long-haul.

AEROMEXICO review : 24 November 2008 : by T Linnane

Customer Rating : 1/5

How this airline has 3 stars is beyond me. Flew Premier Class Madrid to Cancun return November 2008, and can honestly say it was probably the worst I ever experienced. The seats were uncomfortable and the food almost inedible. The staff at best were polite but uninterested. The only redeeming feature was I think 5 good movies to watch - nothing like the selection on Emirates but I'm trying to say something good about it. Their Business Lounge in Mexico City (it is shared with other airlines) is a joke, it would probably hold 30 people comfortably and not the 100+ that was squashed in there. I left it to go sit at the gate where it was much more comfortable. Their Lounge in Cancun is no better. Overall given a choice I would never fly this airline again.

AEROMEXICO review : 13 November 2008 : by Larry McIntyre

Customer Rating : 5/5

Chicago O'Hare to Cancun via Mexico City return. The flight crews were professional and courteous. Imagine getting a meal on your flight at no additional cost, and free alcoholic beverages and peanuts. Also a free recently released movie.

AEROMEXICO review : 26 June 2008 : by P Torrents

Customer Rating : 4/5

BCN-MEX-BCN in Economy Class. Pre-assigned seats, both out and inbound, during a call to their Barcelona representation office enquiring for upgrades which were not available for non Aeromexico frequent flyer programme. Despite holding a Gold Flyingblue card was denied access to lounge both in Barcelona and in Mexico. Old 767-200ER from the pre low cost times which meant that legroom was more generous than in newer planes. Food above average, plenty of water runs, attentive staff but no personal IFE, main screens only for a total of 5 movies which was rather annoying in a 12 hours day flight, on both legs.

AEROMEXICO review : 19 June 2008 : by Aaron O'Brien

Customer Rating : 4/5

CDG-MEX and MEX-PVR returning PVR-MEX. Flight to Mexico City an oldish 767-200. Seats were old style with no foot rest or personal seat back tv, but had new fabric and padding. Video screens spread out throughout the cabin - inflight entertainment was poor. Service was great, friendly chatty staff who were well groomed. Vegetarian meal was ok. Mexico city to Puerto Vallarta delayed by an hour - information given but a bit patchy. Flight on a new 737-700 was very short, staff friendly. Flight back PVR-Mex staff again very friendly.

AEROMEXICO review : 31 May 2008 : by R Sandoval

Customer Rating : 4/5

Roundtrip MEX-GRU during this month, and a good experience. Both flights on a B777 with good space, entertainment, food and service. It was my first that I use the new facilities at Terminal 2 in Mexico City, and check-in process and immigration customs were good even though systems for check-in process was interrupted they gave hand written boarding passes and baggage tickets. Boarding passes were changed later at boarding gate. Salon VIP Premier is functional, much better than they had in Terminal 1.

AEROMEXICO review : 29 April 2008 : by A Green

Customer Rating : 4/5

JFK-MEX return in Clase Premier, a very positive experience. Check-in quick and efficient at both ends. At JFK, departs from user-friendly T1 and offers Premier passengers access to Air France lounge, which is comfortable but lacks free wireless. At MEX, the airline’s own T2 is new and spacious and will continue to improve as more stores and restaurants open. Aeromexico flagship Salon Premier lounge is bright, lively and modern, with fast and free wireless, a glass-walled video game room, a wine tasting room, a spa, and a good selection of free snacks and beverages including a real espresso machine. Both flights operated by new 737-800s. Seats in Clase Premier very comfortable. Breakfast on outbound flight and dinner on the return, both above average, with nice Mexican and Chilean wines served at dinner. IFE on consisted of movie on drop-down screens. Service friendly and attentive throughout, although it helps to know a little bit of Spanish. No announcements from cockpit crew until just before landing. On arrival, both T2 at MEX and T1 at JFK are great for quick customs/immigration clearance.

Aeromexico review - by Wendy Campbell

22 March 2008  Customer Trip Rating :

My three students and I were on an alternative spring break trip to Nicaragua with an overnight layover in Mexico City. We arrived at the Mexico City airport 2.5 hours ahead of time, waited in unbelievably long lines, and were then told that the flight was closed and that we would not be able to leave Mexico City for Nicaragua until the following Saturday (8 days later). When we tried to book a flight home, we were told by AeroMexico that we could not leave until Wednesday (5 days later). We were treated rudely, given no travel or food vouchers, and were stuck in Mexico City for five days. Then, when we went to the airport on Wednesday for our flight back to the US we were told that two of us were listed as "no shows" and had no ticket (although we had been previously given seats and confirmation numbers days ago by the airline). It took two hours of arguing and being sent back and forth from counter to counter with AeroMexico employees who were completely incompetent, rude, and unprofessional. I have flown all over the world, including airlines from Nepal, Thailand, Korea, Nicaragua, Costa Rica, and Guatemala. I have never, ever had an experience like the one I had with AeroMexico. I will never, ever fly with them again and recommend they either shut down or learn how to run an airline service.

Aeromexico review - by J Torncello

20 March 2008  Customer Trip Rating :

My daughter had to change planes on a flight from Sacramento, CA to Hermisillo, Mex. making the connection at LAX. She was misdirected by Aeromexico gate attendants back to the ticket counter and missed the flight. She was told that her bag was removed from the flight and returned to United Airlines. Upon checking with United they stated that they had verification that the bag was transferred to Aeromexico. They kindly took a lost baggage claim. Aeromexico refused to take a claim since they stated "you did not fly on our plane therefore you were not a passenger and we could not have had your luggage"! We called Hermisillo airport and they said they did not have any "extra" luggage from the flight my daughter missed. The next day she was able to acquire a seat on the flight to Mexico and sure enough her suitcase was in Hermisillo waiting for her. Had she cancelled her flight she would have never been able to link up with the suitcase Aeromexico claimed they never had!

Aeromexico review - by Kathleen Ebbeline

10 March 2008  Customer Trip Rating :

Charlotte, NC - Mexico City - San Jose Cabo.: Upon landing in Mexico City we were told to get our baggage & recheck it since international flight. Waited until all luggage came through, asked someone else and were told it went straight through to destination. Needed to get boarding passes, were misdirected by multiple airport staff, waited in endless lines, resulting in missing flight. Finally found that we needed to go to entire other concourse on "tram" shuttle only to find that Aeromexico had no flights til following day - BUT said they'd book us on Mexicana. This didn't end up entirely true - They couldn't honor missed Aeromexico flight so we ended up buying another set of tickets at over $500. On top of this, when we finally arrived in San Jose we learned that our luggage did NOT follow us - we were (2) entire days/nights without luggage.

Aeromexico review - by P Verde

2 March 2008  Customer Trip Rating :

Veracruz (VER) to Mexico City on Aeromexico Connect. The check in agents at VER were clueless, it took two of them about 10 minutes using an instruction manual to figure out how to check me in. The plane arrived a few minutes behind schedule so we were late boarding the EMB-145 aircraft, which was about 2/3 full. Like most airlines flying RJs they tag larger carry-ons for delivery at the planeside upon arrival. The interior was attractive with leather seats and clean. There was one flight attendant who was professional and friendly. Announcements were all very clear, which is rare on the somewhat noisy ERJ, and made in Spanish and English. Since the flying time was only 40 minutes, she passed through with a beverage cart almost as soon as the plane was level. A selection of drinks and some peanuts. Upon getting off the bus there were very few signs to direct you to connections or the exit. I wound up two levels higher than I needed to be and had to cross the terminal to get down to baggage claim & the exit. The air train to Terminal 1 was speedy and efficient. Overall it was a pleasant experience on Aeromexico Connect. Inflight service was great! The real problem was the woeful ground staff in VER. Hopefully they will also fix the signage issue in the new terminal.

Aeromexico review - by H Dang

2 March 2008  Customer Trip Rating :

Puerto Vallarta/Mexico City/Leon. New clean plane, pleasant and polite flight attendants. Little fizzy candies reminiscent of the Rockets or Sweet Tarts candies given out pre flight. Snacks were spiced peanuts. Fair leg room. Cannot really find anything at fault, the flights were great.