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Aero Continente Passenger Reviews and Aero Continente Customer Trip Reports
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Aero
Continente - by Paulette Braunbeck
11
July 2004
We have used Aero Continente several times in the past, as their prices have been reasonable.
However, the customer service stinks. In every case our flight got cancelled and rescheduled
without them notifying us. On June 1, 2004 we got caught in this Kingpin web and have lost a
considerable amount of money, as we can no longer fly from Miami to Lima with them. All efforts to
reach them are unsuccessful, by email or by phone, even in Lima, Peru.
Aero
Continente - by Anna Stracey
25
June 2004
I purchased a ticket from Aero Continente's Miami office for a trip from Lima to Trujillo. I latter
had to cancel my reservation and was told I could get a refund if I called back. I've been calling
back for over two weeks now and have not been able to get through to anyone at all-- No one answers
the phones at their corporate or reservation offices. Not only that but I just found out from my
bank that they double charged me for the ticket. Stay away from this airline!
Aero
Continente - by John Bell
4
June 2004
We travelled from Cusco to Lima on 24 May or rather tried to. Our 1st flight was cancelled without
notice. We were issued boarding passes for a 2nd with seat numbers but these were already taken -
so flight left without 26 of us some who had international connections. Told we would be on 16.30
flight but absolutely no information given to us. At 16.15 a problem was apparent and they asked
people with connections to collect their luggage and catch the 16.30 Lan Peru flight but they failed
to let their baggage handlers know so that it was impossible to get luggage quickly hence impossible
to catch the flight. Booked about 80 of us into a hotel but gave us the wrong name and address.
When we found it the rooms had no toilet paper, towels or hot water. The evening meal was instant
potato and a tiny piece of chicken. We eventually left at 8am on 25th instead of 7am as promised
receiving no apologies or compensation for the disruption to our lives. Many will never visit Peru
again. Diabolical service.
Aero Continente - by
Paul Kloss
6
May 2004
I flew Aero Continente from Lima to Cuzco and back. Aside from the ancient equipment 727-100, the
1hr flight was comfortable and efficient. I was impressed by the box lunch. Not necessarily the food
mind you, but the fact that they passed out box lunch on a 1hr flight. The ticket was cheap and in
addition, I made a change hassle free for just $10. For flying around in Peru, this is probably your
best best. Of course, I heard the FAA recently banned AC from operating in the US but they got me
from A-B in one piece.
Aero Continente - by
Justin
Edmonds
22
November 2003
Aero Continente Cusco to Lima as part of our holiday in Peru.
The plane was a Fokker F28 - it looked okay from the outside but
inside was a different story. The plane must have been about 30 years old, with tatty leather seats
and very little legroom. The cabin pressure was poor with ears popping constantly this was proved
later with plastic bottles in our luggage compressed. The flight was very noisy & bumpy, making me
wonder if the plane would stay in the air for 1 hour.
The stewardesses looked like they didn't want to be there & I couldn't pluck up the courage to ask
them anything. We were given a plastic ham & cheese sandwich and an even more plastic "square" of
apple pie to eat. If you wanted coffee without sugar - tough it was already added.
Aero Continente - by
Oliver Hazan
30
August 2003
On one 727, the pitch was extremely tight, especially for all seats B and E (maybe 4 or 5" knee
space). In all other A/C, the pitch was decent. There was breakfast or snack on all the flights, and
exceptional views of the Andes and the Amazon of course.
I had a very tight connection in LIM between CUZ and IQT, and I was personally whisked and escorted
from one plane to the other.
I was a bit apprehensive before all those domestic flights, but in me, AeroContinente
has found one
very happy customer.
Aero Continente - by
Witek Zaleski
23
August 2003
I flew AeroContinente last year from Lima to Cuzco. The main problem was not the flight but the
ticket reservation process. The AeroContinente flight was the last phase of our trip from Warsaw, by
Amsterdam (by KLM) and Lima to Cuzco. I tried to contact AeroContinente office by phone and e-mail
from home and make reservation - it takes two weeks. Unfortunately nobody speaks English in
AeroContinente offices in Peru !!! In the end I contacted AeroContinente agent in Amsterdam. After
two days I received the information ticket will be waiting for me in Lima Airport.
The flight was acceptable. Very old B-727 looks like old bus. Meal - breakfast box with
sandwich and cake – not much worst that sandwich in KLM flight from WAW to AMS. In general
- the
quality is rather not strong point of this airline. From other hand, ticket cost only 50$ - good
price for opportunity to travel by old good 727 and to cross in 45 minutes the Andes Mountains.
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