Aerolineas Argentinas Customer Reviews and Passenger Trip Reports

SYD-EZE-GIG-IGR-EZE-SYD Plus AEP-FTE-AEP. What a great airline for the price. We flew Club Condor class ex SYD. Before buying the ticket I researched the airline so I would know what to expect. It exceeded my expectations. Got the above ticket for AUD 3700.00 The only sectors in economy were AEP-FTE-AEP. Of the 7 flights all left on time except one and that only was delayed 20 mins. Food was great, service was great. If you wanted anything they were more than obliging to help. Will definitely fly AR again.

Australia to Brazil. I had no problems at all during the flight. No delays, service wasn't that bad, and staff were friendly. I wasn't able to eat the food served because my agent (nothing to do with AA) forgot to send the request for vegetarian food (must be done when the booking is made), and they didn't have much options for non- meat eaters. There's no entertainment at all. You pay what you get, for the price I paid, I am satisfied.

My flight was overbooked and I was forced to stay in Brazil for extra 3 days. Staff at Rio airport are very rude. No apology from staff for not having a place for me and my son to return to Sydney. I also lost time at work which I was not paid for. All of this for choosing to travel with Aerolineas Argentinas for many years. I now will travel with any other airline, never Aerolineas Argentinas again.

We flew Club Condor (business class) from Sydney to Buenos Aires and then on Austral (regional airline) to Rio and back. It is obviously an airline of a country in economic crisis. Aircraft used on the SYD-EZE-SYD route is like stepping back into 1975. Big old recliner seats (not flat), 3 scheduled movies on a continuous loop. No laptop power etc. The service is very basic to other carriers. AA club condor service is similar to what's offered in economy on other carriers. This is an extremely long flight, close to 16 hours yet AA still doesn't use their brand new Airbus with lie flat beds, I believe this is used to Madrid and back for obvious reasons. The crew on all sectors didn't really want to be there. EZE-SYD is one of the longest flights in the world made even longer by the aircraft and the service. We would choose to go with Qantas/LAN via Santiago in future trips to South America.

Sydney - Buenos Aries, 19th March 2013. Quite the worst business class flight we have experienced. Only good things to say about it is it arrived safely on time after a 13 hr.

Sydney to Buenos Aires and return in April 2013 in business class. Yes it's an old aircraft and the seats are only the old lounge chair type. Also the entertainment is limited. But they are replacing the A340-200 with a 300 series later this year so that should solve these problems. The business class check in was performed meticulously and lounge access given at both airports. Priority boarding was strictly enforced. The on board service was friendly and very personal. My coat snatched away and hung up as soon as I arrived at my seat. The catering was adequate and appropriate for such a long flight. Main courses were presented and served from a trolley in the cabin. They did offer fast track on departure but not on arrival. Still the airport in Sydney was so quiet it was unnecessary. One small criticism is that the Sydney arrival cards were in Spanish. Not easy for us Aussies. The price paid for the ticket represented unbelievable value. I'd fly the again without hesitation.

SYD-EZE, no online check in, a real mess at the check in even though Qantas were doing it. Food out on the night flight was okay, but could only have 1 half glass of wine. Trip back, again no online check in, be at the airport 3 hrs before but had to stand around for 50 mins before any processing began. Was told 3 weeks before the flight it would be delayed 20 mins - got to the Airport it was shown to be 1 hr delay but eventually the 8.30am flight departed at 11am. Food was dreadful, but this time could get more than 1 glass of wine. There was no explanation as to why the flight was delayed. Experienced similar on Austral (a subsidiary) had to be there 2hrs before and it still departed late. Iguazu-Salta cheese sandwich offered, which was thicker - the bread or cheese? No online check in but their adds tell a different story.

My husband and I recently travelled on Aerolineas Argentinas from Buenos Aires. There was no facility for web check-in or to have our seats pre-allocated prior to check-in. We arrived more than 2 hours prior to the flight to be told that the only way we could sit together was to take 2 middle seats in the centre row of the plane. The A340 has a 2-4-2 configuration. In such a configuration 50% of the seats are aisle seats. However, it appeared that almost all had been pre-allocated prior to the ordinary check-in opening. In the end we were offered an aisle and a middle seat in the very back row. It is time that Aerolineas recognized that families are entitled to expect to sit together on long haul flights without having to take the worst seats on the plane. Other airlines manage to do this, why cant Aerolineas?

SYD-EZE-SYD. Only use AR to get from SYD to EZE if you can't avoid it! The seats are rock hard but with better leg room than many. No on-line check-in or seat selection. No early bag drops on transfers meaning I had to wait for 3 hours at EZE before passing through immigration. (At 2am.) No in-seat entertainment and the two in-cabin screens-and sound - only worked part of the time. The same low res movies shown in both directions. The food coming back from EZE was the worst I have ever had on an airline, with a tiny dried-up croissant, tiny hard roll and insipid yoghurt offered as breakfast and pasta with a teaspoon of tasteless tomato sauce for lunch. I could not even get any pepper when I asked. Red wine was good, though. Food out of SYD was much better. Excellent new terminal C at Ezeiza and 57 nice, new aircraft in Argentina - pity these advancements don't extend to the Australian part of the operation. Contrary to a lot of the other reviews, I found the staff to be friendly and helpful.

Sydney-Buenos Aires. We arrived safely which is about the only good thing I can say about this flight. The first time a crew member smiled was saying goodbye as we left the plane. No IFE to speak of, no drinks (water) offered after dinner, no snacks, lights turned off and staff disappeared. Breakfast was cake and very cold solid bread roll. Very poor. Not looking forward to return flight home.

I'm a frequent business class customer, although on domestic flights this 'business class' turns into 'club economy'. It is hard to understand that the most expensive seats carry the name 'economy' attached to them. The catering service is very poor, excluding alcoholic drinks and real food, which is replaced by sandwiches served in a a very 'low cost' style box.

Sydney to Buenos Aires. Was travelling on the great unknown with this airline so I kept my expectation's low. Plane full with lots of legroom for 18 year old plane. Food was ok with snacks and drinks which you had to get yourself. Great views of the Antarctica, if only the staff would let us see, most of the flight the shades were kept down. Bring your own entertainment, but they did show a couple of movies. For $1200 round-trip plus 2 internal flights I really can't complain.

After a six month assignment in Argentina, flying almost only Aerolineas Argentinas and Austral, I was pleasantly surprised with the experience. Almost 30 domestic flights and no cancellations, only one significant delay (3 hours) due to airport strike. Service good to excellent, free snack (5-8 dollar value to US domestic standards), beverages offered once or twice (even on flights under an hour), Flight attendants friendly and efficient. I am impressed it is now better than any domestic option in the US.

Sydney to Buenos Aires then to Santiago and return. Flying to and from Sydney the seats were very hard and uncomfortable. The plane seemed very old. Inflight entertainment poor quality TV and screen. Food was just bearable. The only flight that left on time was the one out of Sydney. First and last time flying with AA. Delay in BA to Santiago due to not wanting to fuel the plane in the rain. Delay from Santiago to BA no idea why. A supposed delay of 22 mins which turned into just over an hour from BA to Sydney which caused me to miss my connecting flight. So overall not happy with the experience. Also trying to check in at Santiago to fly to BA took the check-in lady well over half an hour. Real disappointment for a holiday I had waited 1 year for.

Sydney to Buenos Aires return. The aircraft used for this route are old but seats are as comfortable as other airline's with more legroom than most. The meals were adequate if not great, with ample self serve snacks. Drinks available throughout the flight and the service was polite and friendly. Taking my own entertainment (on a tablet) was no problem considering the savings being made on the price of the tickets compared to the prices charged by the competition. I also caught several Aerolineas regional flights in South America, on new aircraft as it is are in the process of adding new aircraft to its fleet.

We flew on direct flights Sydney to BA return in September 2012 - the attraction of a lower business class fare than competitors and a direct flight swayed us into trying the airline. The outward flight left early from Sydney and arrived early in BA. The return flight left 30 minutes late but picked up the time on the way home. On both sectors the service was prompt and efficient. Food and wine was good but not presented as top tier carriers would present. The entertainment system was archaic, limited and not on demand. This is well documented by other reviewers. We took kindles and an ipad and once we watched one movie we were quite happy to read and play. Views of the Antarctic ice sheet also kept us amused on the way home. Seats are old style business but we did sleep nearly 9 hours on the night flight on the way over. If this one experience is the norm for this sector I would recommend the business class offering given the price advantages - you can overcome the most significant weakness (IFE) by buying movies for your ipad and you can buy plenty for the saving in air fares.

A340-200, SYD-EZE. I felt like I have stepped back in time when flying with this airline. They need to update the seating in the older aircraft. Very little attention is paid to safety, carry on bags were left unsecured on seats during take-off. Seats were broken and reclined without pushing the recline button. Despite the seats being broken, passengers were permitted to use them. There was no personal entertainment, and it is strictly bring your own. Before and soon after take-off the cabin became very cold. Approx 1 hour into the flight the seat belt sign was turned off for the first time, shortly after staff delivered the food. There was no choice of meal (chicken or red meat), let alone a vegetarian selection. After dinner the food trays were collected and the lights turned off and all passengers were expected to sleep. The staff must have also turned up the temperature as the aircraft cabin became very hot and stuffy. The flight was 14 hours, and passengers were expected to sleep 10 of those hours. Approx 2 hours before landing the lights were turned back on, we were fed again and the cabin became very cold. Trays removed just in time to land in Buenos Aires. Staff were seen at the rear of the craft, playing on laptops and not offering any drink runs to passengers.

FCO (Rome) - EZE. The lack of IFE was an obvious flaw but my tablet computer lasted the whole journey so it was ok. The food wasn't great but the white wine was superb. Staff were very nice and even though I was Australian flying from Italy they all spoke perfect English. Flying Aerolineas was very much what it was like to fly domestic in Australia in the nineties - not great but bearable.

I recently flew with AR on the new direct SYD-EZE service. I must say, after reading the previous reviews here, that I was pleasantly surprised. Flights were on time, cabin crew were friendly (more so on the return leg), seat pitch in economy was actually very good, cabin was clean and tidy. Yes, there are no back of seat entertainment screens but for the price, you cannot expect 5 star services. If being entertained is an issue, bring your ipad or a good book! Food was OK. On the return flight, after dinner service, sandwiches were self- served from the rear of the cabin and it would be beneficial here to at least offer a selection (for us veggies, rather than the ubiquitous ham and cheese). Overall, the flight was as good as any for the price – in fact the worst part was actually going through customs at EZE , which took well over an hour. I thought I had landed at LAX! Overall, I would recommend this airline if you are after a well-priced airfare – just don't expect 5 star amenities services for a 3 star price.

I flew from Lima to Sydney via Buenos Aires. My flight in Buenos Aires was delayed 1.5 hours but Aerolineas did not communicate with us at all! They announced a couple of times in Spanish, thank you for your patience but that was it. Finally when we boarded it took another hour to take off! The people on my flight were complaining of the terrible service they had already experienced with Aerolineas. When I arrived in Sydney I had missed my connecting flight and so had half of the passengers I was with. We all had to pay for new tickets to our next destination which cost me $170 to Melbourne! Their entertainment was poor, they played the same movie over and over and when passengers asked for help, staff ignored them! Pretty bad service is an understatement.

SYD-EZE-SYD. Plane is an older A340-200 - without personal IFE - just a main screen. Economy class seats were generously sized and I was offered an emergency exit seat from SYD-EZE. EZE-SYD was a standard economy class seat. Plane departed on time from SYD-EZE and again EZE-SYD. Staff friendly and always walking around. Food was edible, but there wasn't much of it. A small self-serve bar in the galley provided water and snacks during the flight. Both flights, the plane landed on time and overall, was a pleasant experience. Despite being limited in features, I got from SYD to EZE and back cheaply, comfortably and if you bring your iPad/iPod, you'll be entertained. If there was no price difference between AR and LAN/Qantas etc., consider going on the latter. But AR isn't a bad airline provided you've got some personal entertainment on the long 13-15 hour flights. One final point - the AR website is incredibly hard to navigate and use. Calls to their SYD call centre go without answer.

Well after hearing a lots of negetive comments about Aerlineas airlines I was a bit apprehensive but the fare was almost half from MEL-RIO. I found the service better and aircraft was old but with more legroom. The crew was also good and trying to help passengers as it was a long flight of 16 hrs. Food was OK and they should improve their entertainment service. Overall we enjoyed and would definitely go again.

They delayed my flight by 3 days and were incredibly rude and unapologetic. I was supposed to fly from Sydney to Buenos Aires via Auckland and Santiago. I turned up at the check in counter in Sydney and was told the flight would be delayed because the plane hadn't arrived yet from Auckland, but it would only be a couple of hours. When I returned they said the plane would not be arriving after all and that we would not leave Sydney for another two days. Staff were rude and unhelpful and once we were taken to the accommodation we didn't hear from them again except for a piece of paper under the hotel door telling us to be ready at 5am. After two days we went back to airport, there was no staff member there and we had to go from counter to counter trying to find out which flight we were on. After finally checking in and going through immigration we were at the boarding gate when we were told that we would not be flying out after all as there was no plane to meet us in Auckland. No staff representative. I ended up changing to LAN Chile who were excellent.

Return flight (Sydney-Buenos Aires). The fare was really competitive. Flight left on time from Sydney to Buenos Aires. Food was below average (Fish and rice for dinner and very small sandwiches for breakfast and middle snack). On board entertainment is the worst entertainment I have witnessed. Flight attendants were nice. On my way back, flight delayed 30 minutes. Food was good (Chicken and rice for lunch. Croissant, tea and fruits for breakfast and small chicken sandwich for middle snack). On board entertainment was better than the first flight. Pros: Excellent price - On time flights - Friendly staff. Cons: No personal entertainment nor good screens - Bad food on first flight - Staff didn't allow me to use my iphone in flight mode - not very tidy (though not dirty).

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