AEROLINEAS ARGENTINAS  Passenger Reviews and Customer Trip Reports

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AEROLINEAS ARGENTINAS customer review :  18 March 2010 by R Cameron   (Australia)

SYD-AKL-EZE to RIO. Agree with others about the poor efforts in hospitality by the flight staff, terrible entertainment set up, food was reasonable, seating was poor quality. Major complaints come with the 2hr delayed flights from every airport we took off from, then despite the fact we were delayed for 2hrs in EZE they did not put any luggage on that flight for anyone who came from SYD - hence no luggage in South America for 12 days on a 21 day backpacking trip - and on more than one occssion I got hung up on when I told them my name. I agree with others when saying pay more to fly with Qantas or anyone else.

AEROLINEAS ARGENTINAS customer review :  17 March 2010 by A Laverghetta   (Australia)

EZE-SYD via AKL. Flight was on time and check in was fast and easy. A340 not that new, my seat was broken and I couldn't sleep. There is no inflight entertainment apart from big screen for everyone with silly movies. Crew was not so bad, a couple of them were pretty rude, seemed to be annoyed to be serving people. They mostly came out to serve dinner and breakfast, and if you are thirsty or you have any inquiry you have to get up and go find them at the kitchens where beverages are free.

AEROLINEAS ARGENTINAS customer review :  15 March 2010 by Alan Eberst   (UK)

18 day trip to Argentina from. Aerolineas international flights to/from Madrid on time but seat module (light. audio, etc.) not working on outward flight and cover absent so uncomfortable on ellbow. In-flight entertainment both ways consisted of one film shown in middle of night (and I had no audio one way). I am not picky but the food was probably the worst I have ever had on many long haul flights. Cabin staff uninterested. Took 6 internal flights, several very late. Some food served. Baggage not taken off plane at destination on one occasion (located following my protests); on another, failed to be transfered to connecting flight (sent on later) . Talked to a lot of Argentines who said take LAN instead (even though AA is the national carrier). Avoid AA where you can - not always possible for internal connections.

AEROLINEAS ARGENTINAS customer review :  9 March 2010 by L Moody   (Australia)

SYD-Buenos Aires-Bariloche return. Worst airline I've flown. One flight attendant was extremely nice and remembered me on my second flight with him. Other attendants were pretty terrible. Food was awful. It became extremely hot on the way to Buenos Aires - maybe the air conditioning stopped working - about 5 of us and 2 attendants had to stand at the back of the plane in the cramped space where it was colder so we stopped sweating. Seats were uncomfortable. On my flight to Bariloche, my seat was broken. My flights weren't even cheap! Not recommended.

AEROLINEAS ARGENTINAS customer review :  6 March 2010 by M Worsman   (Australia)

My worst nightmare at 11000 feet, an engine blows over the Pacific - after turning back 2 hours out of Auckland and dumping fuel for over an hour off the coast of New Zealand we eventually made a frightening landing back in Auckland. Not booked on another flight for three days, thanks to the abysmal staff in NZ, it pretty well ruined my holiday to South America as post traumatic stress and anger was all my head was filled with.

AEROLINEAS ARGENTINAS customer review :  5 March 2010 by A Evans   (UK)

Internal flights Buenos Aires-Salta and return, Buenos Aires-Mendoza return and one international Buenos Aires-Sao Paulo. All flights were late. Old MD 80 aircraft except Buenos Aires-Sao Paulo, new B737-700(. All aircraft have poor legroom. Food either one small muffin or small ham sandwich which had simulated charcoal lines. Never again!

AEROLINEAS ARGENTINAS customer review :  11 February 2010 by Sonia Morshead   (Australia)

I have flown Aerolineas Argentinas 5 times now - 1999, 2008 and 2009. My own experiences reflect what people have written here. The air hostesses yelled at me on two occasions - once when i asked for a veGgie meal from SYD to AKL, and was given a small bread roll and told 'that's it'. When my seat failed to stay upright and she yelled at me to put it upright, until I literally had to show her I couldn't - of course no apology. Service was terrible. Inflight Entertainment terrible. The overhead lockers flew open on two occasions during takeoff, and luggage fell out ! Toilet doors wouldn't lock and the list goes on and on. Take my advice, pay the extra money and fly LAN/Qantas, and have a relaxing, attentive, worry free flight!

AEROLINEAS ARGENTINAS customer review :  10 February 2010 by A Verghetta   (Italy)

EZE-FCO return. A340-200 was ok, not that old and not new either, clean and food was ok. Crew was quite friendly. Both flights departed one 1hr late in EZE and in FCO too. I would fly again with Aerolineas Argentinas but only if the price would be the cheapest one.

AEROLINEAS ARGENTINAS customer review :  31 January 2010 by Tim Gall   (New Zealand)

We flew 10 sectors on Aerolineas over the Xmas period 2009. The two long haul flights AKL-EZE and return were the worst for both aircraft condition and service, with a 24 hour delay in our case on the outbound flight. The inbound flight leaves EZE at 0205 (0330 in our case with a delay due to fog predicted for AKL) by which time virtually the whole airport is closed up. A340's used are very tired, as it appears are the cabin crew. Reports of broken seats, faulty entertainment systems and virtual absence of service I have read in other reviews were all substantiated for our flights. Leaving passengers to fend for completely themselves for 10 hours on a 13 hour flight, with not an offer of a glass of water is not good passenger management! As the only carrier on this route, it appears to me that Aerolineas Argentinasis just not trying. Inter-regional and domestic flights were a total contrast with all eight flights right on time in either new or recently refurbished aircraft, with generally appropriate service. My only complaint would be the meal service being only a sandwich type snack on relatively long sectors like the five hours from EZE-LIM and return.

AEROLINEAS ARGENTINAS customer review :  30 January 2010 by Tim Weiss   (Germany)

SYD to EZE - flight Sydney to Auckland got cancelled but I was rebooked on an Air New Zealand flight without trouble. Flight from Auckland ran late by a couple of hours, but the time given after the announcement of the delay was actual departure time. Service on board was ok. Condition of the aircraft seemed good, no safety concerns. If arriving a few hours later isn't a big matter one can choose this airline.

AEROLINEAS ARGENTINAS customer review :  29 January 2010 by Katie O'Donnell   (Australia)

Buenos Aires to Sydney via Auckland. Arrived at EZE at 22:00 for 02:00 flight and informed there was a 10 hour delay with no reason. We were given a taxi to a hotel for night back in Buenos Aires city and told we would be picked up at 8:30am. The taxi showed up at 7:45 am when we were just starting breakfast. Arrived back at EZE and were told we were unable to even line up to check in until 10am which turned into 11am. Why the rush to pick us up from the hotel then? The flight was originally rescheduled for noon, but we didnt leave till 3pm. They didnt even offer us a meal voucher for this extended stay at the airport. Their communication is hopeless. They wont update you on what is happening. you just need to stand around in lines all day till they can be bothered telling you to stand somewhere else. After a long flight with poor assistance from the grumpy flight attendants, we reached Auckland at 8:30pm - this would give us 5 hours to do the 3 hour flight to Sydney before the curfew. On landing in Auckland there was a casual announcement that we would be overnighting in Auckland and not going to Sydney till the following day. I am sure they knew this before we took off but didnt have the guts to tell us till landing. This turned out to be because they wanted to return the plane we were on to EZE rather than take us to our promised destination - somehow that worked out financially better for them. The flight attendants couldnt even tell us if we were going to get our checked in luggage back for the night so we waited at the baggage carousel with hope and we did get it back luckily. We got a bus to an airport hotel where we were told that the bus would pick us up at 6am the following morning. We were not told what time the flight would be. We were up at 5am (after only 5 hrs sleep) to get ready and have breakfast and then stood outside with the other passengers waiting for the bus - which never showed up. The board in the hotel with the flight times showed that the plane wasn't leaving till noon. Why did we have to be up at 5am again? Finally the hotel got through to them to be told that they had been meaning to let us know that the bus had been cancelled, but not what time a new one would come. The hotel started shuttling us to the airport in their own buses since they didn't want 40 annoyed people outside the front of their hotel. We lined up, yet again, for a few hours before they would check us in to the noon flight. Some people were slotted onto different flights and some didn't fit on the noon flight and had to wait till 5:30pm for a Qantas or Air NZ flight. Families were being separated onto different flights. It is apalling management. Finally our noon flight took off at 1pm and everyone was relieved to finally make it to Sydney at 2pm.

AEROLINEAS ARGENTINAS customer review :  26 January 2010 by Ivan Lawrie   (New Zealand)

My two sons and I travelled return to Argentina on separate flights AKL-EZE. As expats living in NZ we put up with the discomforts, aged upholstery and total lack of in-flight entertainment. We can even put up with the odd delay here and there. It's happened for years. But now it has got too much: on my return flight Dec 2, I spent the night chucked on the floor at EZE during a four-hour delay. My son had already arrived with a two-hour delay the previous day. Today he is arriving back to Auckland with a twelve hour delay-too late to catch any flights to Auckland so we have had to spend an extra $400 so my wife can go and meet him + hotel plus return flights to Christchurch.