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Aerolineas Argentinas Customer Reviews and Passenger Trip Reports



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Aerolineas Argentinas Customer review :  22 December 2011 by Fiona Bradley    (New Zealand)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am not looking forward to my return flight from Australia to NZ. Delayed 6 hours with no explanation, dirty trays, chewing gum on the arm rests. The flight crew sat in the departure gate and took up two rows of seats while we all stood. An overhead TV that didn't work and a loud speaker that was so loud we had our fingers in our ears. Nothing impressive here.



Aerolineas Argentinas Customer review :  12 December 2011 by Scott Lewis    (New Zealand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown with Aerolineas about 6 times over the last 4/5 years. Every single flight was either cancelled or delayed. The staff are generally not that bad, and they take a lot of stick from people. Food no real issues. The flights themselves are just so unreliable.



Aerolineas Argentinas Customer review :  9 December 2011 by H Stamm    (Switzerland)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took two intercontinental flights (MAD-EZE and back) and six internal flights with Aerolineas. All eight flights were more or less on time, the planes were clean and baggage always arrived without delay, but service on all flights was poor and food all but inedible. There is a difference between the internal and the intercontinental flights, however: the cabin crews on internal flights were just indifferent and bored, on the intercontinental flights they were rude and, in some instances, overtly hostile. Ground staff generally falls into the category "indifferent" with a few positive exceptions. Conclusion: Try avoiding Aerolineas for intercontinental flights, but for internal flights it's ok.



Aerolineas Argentinas Customer review :  23 November 2011 by Werner Riedl    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IGR to AEP. Flight was showing delayed on the airport website, still on time on the AR website. Unable to process web check-in. Complete chaos at the airport, since the previous flight had been cancelled and the flight after ours was also cancelled. Not a single AR check-in staff or management available. After one hour of waiting with no announcement in English or Spanish or any AR check-in staff in sight, we decided to take an 18 hours bus ride to ensure we get to BEU on time for our flight back to Canada the next day.



Aerolineas Argentinas Customer review :  23 November 2011 by Werner Riedl    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AEP to SLA. Initially scheduled for departure at 18.05. Delayed various times until finally dropped from the monitor after midnight. Flight was cancelled, no announcements in English, very few announcements in Spanish. Misleading information about new flight the next morning, initial departure at 06.30 from AEP, then at 09.30 from EZE, final departure ex AEP at 09.30. Only compensation for the 16 hours delay, a dry piece of pizza and a can of Sprite. Flight was an old B737-500, despite the rebooking we were on standby for this flight and got the last seats on the aircraft.



Aerolineas Argentinas customer review :  20 October 2011 by E Moller   (Australia)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

The planes left on time and arrived on time, seats and legroom are good. A340's don't have entertainment, main cabin TV screens are old. Air hostess hide once they serve you, you hardly see them - they disappear. This is poor as people have to go and ask for water etc, it becomes a kind of self serve Airline. For the price is good.


Aerolineas Argentinas customer review :  20 September 2011 by M Little   (New Zealand)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Auckland-Buenos Aires. Pleased about the leg room, however their flights late, or just cancelled for no reason. The food was ok, hostesses were direct with them wanting to give you hot drinks, cold drinks or snacks. Check-in took 1 hr 40 mins, so be prepared.


Aerolineas Argentinas customer review :  11 September 2011 by G Olivera   (Argentina)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Buenos Aires-Iguazu Falls return. Two good flights, the first on a Boeing 737-700, departed 10 mins early and arrived 15 mins early. Flight service is efficient and cabin crew friendly. The return flight on an MD-88, old but in good condition, quiet and comfortable with a friendly and helpful cabin crew with the flight arriving at Aeroparque (AEP) 10 mins early.


Aerolineas Argentinas customer review :  7 September 2011 by P Berkers   (Belgium)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Salta-Puerto Iguazu domestic flight operated by Austral. Flight a Embraer 190 with personal entertainment with TV series and documentaries and some CD's. The entertainment system failed twice but the crew reactivated it quick. Did not expected entertainment on a domestic flight. The crew offered a sandwich with a drink. Good legroom at emergency exit but the normal seats also offered good legroom for this short flight of 1.5 hrs. Departed 2O mins early and landed 40 mins early in Iguazu.


Aerolineas Argentinas customer review :  4 September 2011 by G Menendez   (Argentina)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Buenos Aires-Madrid. Staff were helpful and friendly. Seats comfortable but there is no onboard entertainment and the plane was old.


Aerolineas Argentinas customer review :  30 August 2011 by T Clary   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Three days of delay (Buenos Aires-Madrid). The aircraft is in poor condition and the airline personnel are not helpful. They won't even give passengers an explanation for the delay and told us to file our complaints online.


Aerolineas Argentinas customer review :  26 August 2011 by Alan Martinez   (Argentina)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Ezeiza to Iguazu, the plane was quite new, a 737-700. No delay at all, the flight was nice, although no headphones were given. Seats are comfortable for such a small flight 1.45 hrs.


Aerolineas Argentinas customer review :  10 August 2011 by Juan Martin Cassol   (Argentina)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Montevideo to Buenos Aires. Delay of about 2 hours, for a flight that lasted 45 mins. saw the plane. No crew member or agent to ask for information. On board the crew were not attentive and paid little attention to passengers.


Aerolineas Argentinas customer review :  5 August 2011 by Peter Ford   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Buenos Aires to Ushuaia return. I flew from Ushuaia back to Buenos Aires and it was absolute chaos. The previous 2 days flights had been cancelled due to Chile Volcano, the airport was full of people and there was no organisation or communication for waiting passengers. There were lots of angry passengers, a TV crew and lots of police but a lack of Aerolineas staff.


Aerolineas Argentinas customer review :  4 August 2011 by Steve Smith   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sydney to Buenos Aires and had heard all the stories so I was prepared when there was an 8 hr delay in Auckland and for the broken seat and dodgy entertainment. But the price difference compared to other airlines more then made up for it. Foods was ok and the staff were good and if your prepared with a book then this is good value. Because the planes are older there is actually pretty good leg room in Economy. On my return I'd been travelling for 32hrs and they gave me an unexplained upgrade to Business Class. I was finally able to sleep and the service from the crew were great.


Aerolineas Argentinas customer review :  1 August 2011 by J Clarke   (New Zealand)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flight was cancelled from Sydney to Auckland on July 28. I knew this as had checked on internet. However when I tried to ring, I got cut off 4 times before finally talking to someone. When we finally got to the airport the boy I was travelling with was 'on the list' but I wasn't and was touch an go as to whether I would get a flight at all. All ended well as we finally both got back to NZ, even though we were put on different flights. I felt sorry for the staff in Sydney, understaffed and under a lot of stress but they were polite and as helpful as possible.


Aerolineas Argentinas customer review :  29 July 2011 by D Laura   (New Zealand)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

New Zealand to Buenos Aires. They cancelled our flights and had wait hours in Argentina. The crew were not polite, they did not provide accommodation and did not listen to our complaints. I needed to call to New Zealand to get someone from Aerolineas to answer my queries.


Aerolineas Argentinas customer review :  26 July 2011 by R Kinley   (Australia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Rude Staff, old aircraft, Lost our bags but didn't care why. We were left in New Zealand and passengers weren't advised of new flight time on different airline - the whole team disappeared from airport and left passengers wondering what to do. We had to pay $100 to get our bags to Sydney with Air NZ because they have a different baggage allowance. Little customer service skills.


Aerolineas Argentinas customer review :  22 July 2011 by Cristobal Camus   (Chile)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Santiago-Buenos Aires-Rome and back. The planes are evidently old and the entertainment system is very mediocre, especially for a 13+ hr trip. The food given was good enough and the crew was nice, although they didn't offer anything unless you asked them. The biggest problem was the schedule on my return flights, the plane from Rome to Buenos Aires was delayed 6 hrs, we had to wait 6 more hrs in Buenos Aires to get back on a plane to Santiago (delayed an extra hour). They were good enough to move me and my sister to Business Class from Rome to Buenos Aires because of the problems, although this was possible only because my dad and uncle were in Business already. Business class didn't offer many improvements in comparison to other airlines, the seats, although more comfortable than the Economy ones, weren't as good as other airlines and the entertainment system was almost the same as in Economy.


Aerolineas Argentinas customer review :  5 July 2011 by D Teixeira   (New Zealand)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I have travelled many times with this airline and have not had any problems. However I am disgusted with the way that the airline has handled the problem with the Volcano in Chile. I understand that flights need to be cancelled, but Aerolineas is not communicating with its passengers and is also not making any attempts to help those trapped in Argentina due to flight cancellations. The staff were very rude, even getting up and walking away. It is such a disappointment to see the way that passengers are being treated. Those of us trying to reschedule our flights are having problems getting through to the call centre. Very unprofessional.


Aerolineas Argentinas customer review :  4 July 2011 by Steve Flint   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

There seems to be a polarity of views on AR between Australia/New Zealand based travellers and those who use AR regularly for domestic and regional services. It may be the case that both are right but for fairness, I have to say that in 15 yrs of domestic flights and regional services to/from Brazil and Paraguay I have never experienced more than 30 mins delay and have always received good service in Economy class.


Aerolineas Argentinas customer review :  1 July 2011 by K Marshall   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I have travelled several times with Aerolineas. Buenos Aires-Rio De Janeiro and Montevideo. Domestically I have flown between Buenos Aires and Mendoza, Cordoba and Salta. I only have praise for the staff and organisation of this airline. I have encountered polite efficiency from check in staff and air crew, the aircraft were clean and I experienced no delay or problems with the flights.


Aerolineas Argentinas customer review :  10 June 2011 by K McComb   (New Zealand)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

This is by far the worst airline. Rude staff, most dilapidated aircraft and 13 hours late - need I go on. Cheap rates but not cheap enough.






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