AEROLINEAS ARGENTINAS  Passenger Reviews and Customer Trip Reports

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AEROLINEAS ARGENTINAS review : 21 January 2009 : by Paul Harvey

Customer Rating : 2/5

Buenos Aires to Ushuaia in January. The flight time down to Ushuaia was changed three times and the airport changed once. On a three and a half hour flight, no refreshment was served until 2 hours into the flight and what was served was fairly inedible. The flight back was better in that it started from the advertised airport, went to the official destination airport and was on time. The crew tried better at customer service but the in flight snack was inedible.

AEROLINEAS ARGENTINAS review : 19 January 2009 : by A Christopher

Customer Rating : 3/5

Buenos Aires to Ushuaia return. Check in at EZE had long lines. After checking in we were then told we were leaving from another terminal. The walk was not as far as I had anticipated. We left pretty on time on an older but clean aircraft. Cabin Crew could have been friendlier and better presented. Food served but not great. Checking in at Ushuaia for the return was even more chaotic. I was e-mailed before hand to be told the flight had been pushed back an hour. Check was chaotic, with no information screen, a lot of airline staff shouting into the crowd, people jumping lines etc. Cabin crew friendlier on this sector except for one male attendant who was harsh and rude to passengers. Overall Aerolineas was ok.

AEROLINEAS ARGENTINAS review : 19 January 2009 : by A Waters

Customer Rating : 4/5

London-Madrid-EZE with domestic flights between BA-El Calafate-Ushuai. They are not of course on same standards as British Airways so important to take them for what they are. Food was not great but edible, and found the service was fine - even were served food on the domestic flights which we were not expecting. We flew Condor class from Madrid to Buenos Aires which made a difference - much larger seats but dont go down flat. We did not have any delays and no problems with luggage. Do recommend though getting your bags shrink wrapped as we heard that theft was a risk in Buenos Aires. Overall happy with what they provided and prices are cheaper. The other real benefit is that if you have the Aerolineas Argentinas international flights, the domestic flights are cheaper and you keep your international baggage allowance which is only 15kg if you do not go with them.

AEROLINEAS ARGENTINAS review : 9 January 2009 : by V Byrne

Customer Rating : 3/5

SYD-AKL-SYD Business Class. Check in at Sydney fabulous, 20mins from check-in to Qantas lounge through express lanes. Aircraft old and worn, Business class was like stepping back into the 80's. Food wasn't the best but edible - no choice of what I wanted, eveyone got the same meal. Service - not much there. Seats although worn were comfortable with heaps of leg room.

AEROLINEAS ARGENTINAS review : 15 December 2008 : by A Hetier

Customer Rating : 1/5

Buenos Aires - Montevideo. Fly any other airline if you have a choice (but there are not too many options except Pluna). Worn, dirty, noisy planes. An unpleasant experience even in such short flights (45 minutes).

AEROLINEAS ARGENTINAS review : 13 December 2008 : by James Volger

Customer Rating : 1/5

EZE to VVI in Business Class, their Condor Class. Check in at EZE fine, Boarding the aircraft fine, Seats dirty, worn. Food lpoor. No business class seats, just normal Y class seat with the centre blocked off. Working for AR must be a dream job, Cabin staff talking with each other for more than 2 hours. Nobody checked the cabin. Safety demo primitive, it showed me that this is not their priority. If you can, avoid this airline.

AEROLINEAS ARGENTINAS review : 1 December 2008 : by Kate Goldvasser

Customer Rating : 1/5

How a great trip to Argentina could be jeopardized by an unsatisfactory airline services and poor flight experience. 4 international flights and 4 domestic flights within two weeks in Argentina: Paris-Madrid-Buenos Aires, Buenos Aires-Trelew, Trelew-El Calafate,El Calafate-Ushuaia, Ushuaia- Buenos Aires, then Buenos Aires-Madrid-Paris. On the first international flight, two of our colleagues lost their luggage and were not able to get hold of their bags for almost five days. Meanwhile, the bags were sitting in the Buenos Aires airport and nobody actually cared to ship them to their owns until numerous phone calls were placed to the Airlines customer service. The international flight onboard service was very poor: the drinks only included water and coke, the food was cold and hardly eatable, no possibility to watch any movies on the 13 hour flight. The Boeing 747-400 was very old and had very uncomfortable seats where your knees almost reached out to your chin. The domestic flights were relatively bearable compared to the first international flight experience. However, the Airlines kept on changing some domestic flights schedule that made us lose some precious time in Patagonia. In addition, they canceled our initial flight on the way back to Paris for unknown reasons that cut us off almost an entire day in Buenos Aires. We were put on one of the charter flight operated by their partner airline, Air Comet. As a result, when we finally arrived in Paris, our language was still in Buenos Aires and was only delivered a day late. The worst experience ever!

AEROLINEAS ARGENTINAS review : 26 November 2008 : by S Price

Customer Rating : 1/5

Auckland to Buenos Aires, plane was delayed for 3 hours when I arrived at the airport - then delayed another 2 hours, then another 2 - then they cancelled the flight and decided to put it on in the morning instead, no explanation given. Arrived in Buenos Aires and transferred to the domestic airport to catch another flight, that was delayed by 1 hour also. On the flight back, flight was delayed 3 hours leaving Buenos Aires and then had to make a stop in Ushuaia in the South of Argentina because they "needed more fuel" to make it to Auckland. The planes are old, my seat wouldn't recline properly, toilets were a disaster zone and two were out of order a few hours into the flight.

AEROLINEAS ARGENTINAS review : 11 October 2008 : by K Balu

Customer Rating : 1/5

AKL-SYD. Check–in at 4.30am only to found out the flight had been delayed from Buenos Aires by 2.5 hours. This means 12 hours early they could have notified the passengers of the delay. Once aboard the aircraft, the interior looked run down and dirty. There was no in-flight entertainment. No choice of meal, actually only a snack was provided that would only be suitable for a child. No apology for the flight delay and no real service.

AEROLINEAS ARGENTINAS review : 10 October 2008 : by H Gordhan

Customer Rating : 1/5

AKL-SYD, worst flight ever taken. Plane was delayed 2.5hours, no apologies given at all. Plane interior very dated and no in-flight entertainment Very substandard meal given and only soft drinks were available. Cabin crew unresponsive even when standing next to me! Not fit to be an international airline. Never again.

AEROLINEAS ARGENTINAS review : 29 September 2008 : by K McCuttie

Customer Rating : 2/5

Flew a number of times on domestic and international flights. Safety announcements varied between average and to the far distance as one member of staff felt it more important to flirt with passengers. Food is atrocious - sandwiches with a selection of soft drinks. Really not worth the attempt at digestion. Planes appear quite old and decrepit. Casually informed us that we wouldn't make our connecting flight like it was a walk in the park - needless to say, we were both panicked.

AEROLINEAS ARGENTINAS review : 15 September 2008 : by D Mitchell

Customer Rating : 1/5

Sao Paulo - Buenos Aires - Auckland - Sydney. Ran out of anything other than water, coke and sprite 4 hours into the 14 hours to Sydney. No alcohol. Old plane, frayed seating. No vegetarian option on one leg. No entertainment. Plane delayed 3 hours in Buenos Aires I can't believe they are still flying.

AEROLINEAS ARGENTINAS review : 2 September 2008 : by B Dabin

Customer Rating : 1/5

Never again! SYD-BUE 10 hrs late, no explanation provided. Flight attendants rude and miserable looking - I got a rude look just for asking for that second glass of water! They have an attitude about them that suggests that they are doing you some kind of favour. Plane old and not maintained - on the way back, BUE to SYD there was not even soap in any of the toilets, and the taps in some of the toilets were broken so there was no water to wash your hands! NO entertainment whatsoever on the way to BUE, just 12 hrs of darkness! They played two movies on the way back to SYD - however the poor projector had a light missing so the picture was distorted and hard to see. The only thing they have going for them is the little bit of extra pitch - but this can be found in other airlines too. Booked with AR as they were around AUD300 cheaper than LAN. The experience was not worth the money I saved. I flew with AR SYD to Rio 4 years ago and it was a very nice experience. Apparently the company is undergoing some changes, but whatever it is, it would take a lot of effort to bring this airline into a humane shape. BUE to Mendoza strangely enough was quite pleasant: on time departure, nice flight crew and clean plane. It must only be their international flights that are so bad, it is beyond belief. I wouldn't fly AR again even if they paid me.

AEROLINEAS ARGENTINAS review : 2 September 2008 : by S Pretty

Customer Rating : 4/5

Auckland to Buenos Aires/Peru return and all sectors were all fine. All flights were on time, crew were good, leg space in economy out of Auckland and on the home trip was fine (and I'm not short!). Only thing that I would say is the food can vary. The pasta on the return flight Buenos Aires to Auckland was dry and horrible but other flights food was fine. I had also heard that blankets and pillows could be a problem so took a wrap on board. I used it for the return flight as that one only had 1 blanket for the 4 seats so if you go prepared you will be OK. The government has apparently only this month taken over shares in the airline and they want to bring it back up to be a flagship carrier for their country, so that could be why the improvement over what I had previously heard. Travel on Airbus A340 and between Peru and Argentina a Boeing 737 (not as much leg space of course on those flights and they are 5 hours long). Check in at EZE airport at Buenos Aires is however another story.

AEROLINEAS ARGENTINAS review : 14 August 2008 : by I Johannes

Customer Rating : 1/5

Sydney-Auckland flight delayed 1.5 hours. Boarding sign continually said boarding in 5 mins - flight cancelled after 6.5 hours due to faulty plane. Left the next morning - flight delayed 1.5 hours. Due to fly Buenos Aires to Rio - stuck in Buenos Aires airport for 6 hours because the airline oversold seats on the plane. Travelled back to Buenos Aires - plane 3 hours late. Connection flight to Sydney 3 hours late. Worst food, no inflight entertainment, cabin crew no personality and rude beyond belief. Ancient planes, poorly maintained - the emergency sign fell off during landing and holes in the carpet.

AEROLINEAS ARGENTINAS review : 7 August 2008 : by Steve Anyon-Smith

Customer Rating : 1/5

Sydney to Rio de Janeiro. The flight from Sydney to Buenos Aires on June 26 was ten hours late. It got worse. Returning to Sydney via Auckland, the flight (A340-300) ran out of drinking water, had no orange juice, alcohol, inflight entertainment etc. An announcement (from the captain?) apologised for all the deficiencies. The crew tried their best - it wasn't their fault after all. More than half the fleet is apparently grounded due to lack of maintenance. You would have to be brave to buy a return ticket with Aerolineas. I feel very sorry for the very pleasant staff of this once good airline.

AEROLINEAS ARGENTINAS review : 29 July 2008 : by J Sel

Customer Rating : 1/5

This is one of the worst airline flying at the moment. These are the delays encountered in June, 2008, when I flew with them. Sydney - Auckland: 1.5 hours delayed. Auckland - Buenos Aires: 10 hours delayed. Buenos Aires - Lima: 1 hour delayed. Lima - Buenos Aires Cancelled. Rebooked to GOL Airlines. Had to wait additional 4 hours. Buenos Aires - Rio De Janiero 2 hours delayed. Rio De Jeniro - Buenos Aires 2 hours delayed. Buenos Aires - Sydney On Time. Please do not fly this airline. I tried to save $500 by flying this airline which was a bad decision. Please fly LAN and fork out extra dollars. I flew LAN domestically in Peru and all the flights were on time. The food on all the services are terrible.

AEROLINEAS ARGENTINAS review : 15 July 2008 : by Jason Burnie

Customer Rating : 2/5

Iguazu to Buenos Aires on MD80. Aircraft looked clean and surprisingly new. Cabin was also quieter than MD80 on other airlines. FAs quite robotic no smile but not rude. A small piece of cup cake was served with drinks. FAs refused to give more drinks when requested. Baggage arrived on the belt 30 minutes late despite there were less than 5 flights at the time.

AEROLINEAS ARGENTINAS review : 5 July 2008 : by Matias Piantanida

Customer Rating : 3/5

BHI-BUE-SAO in Economy. My experience on Aerolineas Argentinas was not bad. All the flights on time, snack on BHI-BUE-BHI ok, food in BUE-SAO-BUE was excellent. Cabin attendant on BHI-BUE was pretty bad, the rest was good.

AEROLINEAS ARGENTINAS review : 17 June 2008 : by Julie Poulter

Customer Rating : 1/5

They are cheap, about $700 cheaper SYD-EZE-LIM-EZE-SYD, but next time I would pay the extra money for a more reliable airline. April 3 - airline suspended all flights due to the resignation of the director of operations, chaos at Ezezia for a few hours until they announced all was OK again. Waited in line for about three hours to just to get through to the boarding gate. Coming back from Peru through Argentina is not a friendly option either. Even after 10 years flight times have not changed. The flight from Lima gets in at 7am and the flight to Sydney via Auckland leaves at midnight. Ezezia is not the kind of airport you'd want to spend any time in. I paid a few hundred extra dollars and flew Taca instead who got in at the reasonable hour of 5pm. I agree with one of the other comments about the lack of care when it comes to safety - no seatbelt checks and the safety instructions were conveyed by video only. The crew obviously has better things to do like chat with each other for example. EZE-SYD was delayed by two hours. First they said forty minutes because they had to refuel, then we had to wait for a connecting flight (AA of course) that was late and we finally flew out at 2am. My husband flew back a couple of weeks after me and his flight was also two hours late. The planes are ancient and my seat on the way over was broken. So glad I even made it there and back. Never again.

AEROLINEAS ARGENTINAS review : 27 May 2008 : by J Martin

Customer Rating : 4/5

SYD-BUE-SYD. It was good, only a little bit delayed (but that's normal). Food fine, good wine. Good attendance - not the best but good. I cannot complain as they are the cheapest airline on this sector.

AEROLINEAS ARGENTINAS review : 5 May 2008 : by E Wallace

Customer Rating : 1/5

SYD-AKL-SYD. Safety announcement was shocking and nobody checked seatbelts etc. Food horrible and cabin presence was practically non-existant except at meal times. Flight back was slightly better. It was "rescheduled" 2 hours later. Do not fly Aerolineas Argentinas unless you have to. If flying SYD-AKL, pay the extra $100 and fly Qantas or Air NZ.

AEROLINEAS ARGENTINAS review : 27 April 2008 : by S Koenig

Customer Rating : 4/5

Montevideo-El Calafate and El Calafate-Ushuaia. Service was okay, though I was sceptical they were really out of beer as they said when I asked for a second.Price quoted by the airline was significantly higher than I got through Expedia. I did have my camera stolen at the Buenos Aires domestic airport, where I had to change planes on my way to El Calafate, but that was my fault. Flights arrived pretty much on time at both locations.

AEROLINEAS ARGENTINAS review : 4 April 2008 : by Tomas Besler

Customer Rating : 3/5

EZE-SCL-EZE. Plane an old 737-500, but does the job. The service on board was OK, although the english of the crew was not on top level. Snack was tasty. SCL-EZE a bit delayed. Overall the performance was ok considering the money.