AEROLINEAS ARGENTINAS  Passenger Reviews and Customer Trip Reports

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AEROLINEAS ARGENTINAS customer review :  23 January 2010 by D Muir   (UK)

Madrid to Buenos Aires (EZE), worst long haul flight I have ever taken. Plane should be in a museum, rickety seats, yellowed plastics, jerky poorly tuned old crt televisions 3 of which didn't work - didn't matter though as they offered no film in the 12hr flight. Toilets were quaint. Food thrown at you in a box and was bland and small. Food box was then not removed for hours. Bring some food with you. My table was at 25 degree tilt and had lost its extension. Without warning the lights were flicked off and the cabin crew disappeared for 6hrs only to return with "breakfast" - not fit for purpose. Crew looked as weary as the plane and need retraining in customer service. On return leg more of the same and EZE departure terminal B is a disgrace. Once in Argentina I did several domestic flights with AR. Buenos Aires to Ushaia, Ushaia to Calafate and Calafate to Trewlow then Trelow to Buenos Aires - maybe because of the lowered expectations from my transatlantic flights..

AEROLINEAS ARGENTINAS customer review :  19 January 2010 by Eugene Engelbrecht   (South Africa)

IGR-AEP. The flight time was moved earlier by several hours irrespective of passengers' plans. The flight on the day was then delayed by at least two hours. No one was offered even a glass of water during the delay even though everyone had been put into the waiting area, where there were no shops or restaurants. Again, the leg room on the flight was appalling. At least the cabin crew on this leg had a much better attitude and were interested in the passengers.

AEROLINEAS ARGENTINAS customer review :  19 January 2010 by Eugene Engelbrecht   (South Africa)

AEP-IGR. The airline kept changing the departure time up to and including the day of the flight, first moving it later and then on the actual day moving it earlier. The ground staff did not know an hour before boarding what gate we should go to. One flight attendant remarked loudly and sarcastically and using inappropriate gestures that a child passenger was mentally retarded simply because he was hearing impaired. There was very slight turbulence for two minutes in a one-and-a-half hour flight. As a result of this, the breakfast service was suspended. It was never resumed once the turbulence had cleared, and the cabin crew remained seated until shortly before landing, when they took the trays from the few people they had served breakfast to. The legroom on this airline is appalling, and I was grateful that this was not a long-haul flight.

AEROLINEAS ARGENTINAS customer review :  14 January 2010 by J Fernandez   (New Zealand)

Auckland to Buenos Aires. Plane showing it's age with threadbare seats that did not stay upright for take off and landing. Service non-existant, attendants would appear to deliver a meal and take the empty tray (on a 13 hour flight), no response to the attendant call button. Screen up front did not work until we touched down and the loose cable or whatever closed the circuit and it came to life - so no entertainment or distraction.

AEROLINEAS ARGENTINAS customer review :  8 January 2010 by L Reinstein   (USA)

EZE-GIG Business Class. A mediocre experience. Flight was on time, business class seat was larger than coach (though clearly showing its age), and male flight attendant tried his best with a good attitude. On the negative side, the business class lounge is dingy and offers little to eat, the food on board was appalling, and there was no air conditioning on the plane while we waiting on the ground during a 90F morning.

AEROLINEAS ARGENTINAS customer review :  2 January 2010 by Robert Simpson   (Spain)

Having splashed out my hard-earned savings on a business class ticket (Madrid to Buenos Aires) with Aerolineas Argentinas - I was amazed at the poor standard of staff - or rather in particular, one senior cabin stewardess I had the bad luck to experience. She threatened to move my small bag neatly placed on the spacious floor in front of the empty adjoining seat on numerous times during the flight. She claimed she may 'hit herself on it.' She picked on other nearby passengers who dared commit such ‘sins’ as leaving newspapers and pillows on empty seats. The food, that came over two hours after being in the air - without any prior service, was thrown at us and collected the same way a few minutes after serving. No pre- dinner drinks were offered. The wine was corked and asking for a second glass, and daring to change my choice, was without doubt, an 'Oliver Twist' experience. Then the lights were switched off without warning - clearly just a 'go to sleep - and don't bother us anymore' gesture. Asking for a second liquor after the meal received sarcasm and looks of 'I hate 1 A- ers.' She rudely blasted – ‘are you having another one after this’ – whilst making sure I retrieved it from her hand rather than it being placed on my tray. I am not an over indulgent drinker- far from it – but she clearly wanted me to beg for it. I think this woman should be retired off, and sent to kick lost Argentine sheep up the bums. She may enjoy that, rather than being employed to offend paying airline passengers. But I will feel sorry for the sheep. I woke at 4 am to go to the rear of our upper-deck business class cabin to enquire about the possibility of a coffee. I was being over optimistic. No chance. I was told to wait for breakfast - though that came from her male colleague, who was clearly under her tyrannic control. Almost 3,000 euros spent - and I whilst I am easy to please and not demanding like many business class passengers may be – I did not get value for money, far from it - or, more importantly the slightest bit of respect. I wish I had travelled in economy class and given the difference to my company’s charity account. Aerolineas flights maybe be almost full at the moment, but with some ten different airlines offering the same route, they will one day regret losing customers through such unnecessary poor service.

AEROLINEAS ARGENTINAS customer review :  2 January 2010 by Mark Evans   (USA)

Buenos Aires to El Chaltan. They changed our flight and did not tell us when we checked in. The new flight was two hours later. We sat in the airport for hours. On the flight, a MD 80, the cabin filled with the smell of cigarette smoke three times, which we finally attributed to the head stewardess lighting up in the galley area and grabbing a quick puff. I'm not kidding! Return flight was fine. Note that in BA the airline often uses stairs and busses for plane loading and unloading if you have mobility issues.

AEROLINEAS ARGENTINAS customer review :  9 December 2009 : by Michael Hayes   (Australia)

EZE-SYD via AUK . Arrived at EZE at 23:00 for 02:00 flight to be told would be 7 hr delay due to plane being broken. Bussed to hotel for night back in Buenos Aires city - told to be in lobby for 0600 pickup. In lobby at 06:00 with 20 others - no bus, no information, hotel unable to contact Aerolineas. At 09:00 told to have breakfast, no further information available but check on Aerolineas website indicated industrial action as the problem. Booked hotel room for another night just in case the action went on longer than a day. At 12:00 bus arrives, have to be at EZE for 14:00 departure. Rushed through procedures, plane finally departs 15:00, no explanation, no apology, no information at all as to reason for delay. Arrive AUK too late to carry on to SYD so have to overnight again. Again told to be in lobby at 06:00 for 09:00 departure. Arrive at AUK and stand 3 hours in check-in line. Plane finally leaves around 11:00. No assistance given to pax with missed connections in SYD, still no explanation or apology, rude and unhelpful staff. What a way to run an airline. Should be avoided at all costs.

AEROLINEAS ARGENTINAS customer review :  30 November 2009 : by A Sehtman   (Argentina)

I have flown six times Buenos Aires-La Rioja-Buenos Aires domestic route, economy class in the present year. Planes all old fashioned B737-200, flights were on time, cabin crew were friendly and food and beverage free of charge. Web check in helped me as you have no queues and the procedure took me less than one minute. The airline needs an urgent fleet renewal and to offer inflight entertainment programme as it takes almost 3 hours to arrive in La Rioja (´s a short stop at Catamarca airport) while going back to Buenos Aires is half that time. Inflight magazine is quite interesting.

AEROLINEAS ARGENTINAS customer review :  1 November 2009 : by C Trikilis   (Australia)

This is an airline desperately need of new aircraft. A clapped-out A340 AKL-EZEf, television screens in two or three-tone (if not blank) and toilets that had seen better days - absolute lack of communication for scores of connecting passengers heading to SCL or GRU, though they did hold planes back for these two destinations avoiding a night stuck in Buenos Aires. A very old, tired Boeing 737 to SCL with yet another ham & cheese sandwich. EZE-AKL on a better condition A342 which leaves at 0205, in a seat that didn't recline (avoid very back row (42) at all costs) was packed to the gunwhales as the previous days' flights were cancelled. Attendants non-existant outside meal times. There were positives - mostly friendly staff doing their best in an obviously dire situation, very affordable tickets, edible food and great wine served, and I actually got where I wanted to on the flights - even if every one ran late!

AEROLINEAS ARGENTINAS customer review :  8 October 2009 : by B Woodward   (New Zealand)

Have flown long haul (AKL-EZE/BA) and 2 short flights within Argentina. The 2 internal flights were good; on time, nice service. The long haul flights were awful. One was delayed by 2 hours due to computer problems at the airport but this was not communicated at all, we just stood in a queue for 3 hours wondering why nothing was happening. Now, a 14-hour flight (with 3 kids) is pretty gruelling at the best of times, but to only have 2 basic meals in that time is just not enough - not even drinks offered in-between. Passengers were queuing up by the galley to help themselves to water - surely a steward could have offered them around? Movies shown twice, first time only in Spanish (without subtitles) then English the second time, so first half of the flight there was nothing we could understand. Toilets ran out of toilet paper with still hours to go. Nothing provided for children, and when our son was unwell during the flight no assistance was given at all. Come to think of it, apart from when they were serving our meals the flight attendants were invisible. Nice cheap airfares but I would not fly them again, certainly not long haul

AEROLINEAS ARGENTINAS customer review :  6 October 2009 : by C Banks   (Australia)

AKL-EZE, EZE-AKL, Domestic BA-Salta return. All flights no more than 20 minutes late, and two on time. Aircraft in good condition, good seats and legroom, thick blankets, etc. The movies were in English and food was the usual airline fare. The cabin staff did a fine job to meet requests. I am sure it is hit and miss with Aerolineas, but our experience was very good.

AEROLINEAS ARGENTINAS customer review :  22 September 2009 : by Penny Ashworth   (Australia)

Never again! Flights to Buenos Aires via AKL. Flights out delayed and nearly missed connection to Lima. Return flights left on time but we arrived 2 hours late? Return flights got changed 1 week before to 24 hours later so incurred costs of changing connecting flights and extra accommodation (insurance wont cover flight change). Planes were old with 2 central television screens with poor picture quality. Films stopping and starting, dubbed into Spanish and no English subtitles, so 22 hours flying was very hard. Footrests broken on all 4 flights and window blind broken on one. Flights were about 30% cheaper than other airlines but not worth it. Stewards very scary, when we went to get a drink they grunted and pointed at a tray. Very poor service.