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AER LINGUS customer review :  8 November 2009 by S Srinivasan   (USA)

LHR-DUB. We connected from a BA flight from MAA, but conveniently, we were allowed to check- in online while checking in for the BA segment, even though it wasn't a codeshare. FAs were reasonably friendly, and seat pitch was adequate. Intra-European flights are pay-per service. I didn't get anything, but there seemed to be a decent selection available, and prices weren't too outrageous. Take-off and landing were slightly delayed (about 10 minutes), no big deal. Bags were on the belt pretty quickly at DUB. Basic service, but efficient and good value for the price paid.

AER LINGUS customer review :  28 October 2009 by John Fox   (Ireland)

BFS-LHR return. Both flights full and on time with professional staff - on the return were slightly more friendly however a little slow in getting the SkyCafé service started which meant there was no time for SkyShopping to be brought through the cabin. Assigned Exit seats which is a bonus. Baggage a little slow to arrive in Belfast.

AER LINGUS customer review :  24 October 2009 by Bob Levin   (USA)

JFK-DUB. Separate Premier Class check-in at JFK. Oasis Lounge with drinks, snacks, and a buffet with a few hot selections. Boarding well in advance of departure and we pulled away from the gate on time. A330 comfortable, food very good, cabin staff friendly and attentive. Cabin Manager thanked business class passengers for flying with them shortly before landing. Premier class luggage came up very fast at Dublin on a separate carousel!

AER LINGUS customer review :  13 October 2009 by A Lynch   (Ireland)

Dublin-Chicago-Dublin Economy Class. Outstanding value for money. Return ticket cost just €345 each and we were very pleased with the overall product. A330 featuring excellent personal entertainment systems. Dinner and snacks tasty but portion sizes are small. Cabin crew friendly and professional and particularly helpful with families and young children and those with onward connections. Although heavily booked in both directions, flights were comfortable with ample leg room, pillows and blankets.

AER LINGUS customer review :  13 October 2009 by A Hijmans   (Brazil)

DUB-AMS in Airbus A320, economy. Clean plane, friendly and efficient staff, plane arrived 35 minutes early.

AER LINGUS customer review :  8 October 2009 by B Martin   (Ireland)

Dublin to Brussels in Economy. With all the extra charges I did not find Aer Lingus as cheap as they claim. The airline is a shadow of its former self and is little better than Ryanair. The tables on both flights were not clean and neither was the seat pocket which on the outward leg obviously had not been cleaned as it had gum and papers in it from a previous flight. It is a pity that Air-France KLM City Jet do not flight on this route as their current service is better and often just as cheap. In addition one does not have to pay for food or drinks. It is a pity that Aer Lingus has dropped its standards in recent years as it used be an outstanding airline.

AER LINGUS customer review :  28 September 2009 by Helen Gibbons   (UK)

BOS-DUB-LGW. Chose Aer Lingus so as to use LGW, more convenient than LHR for those living on UK south coast. After check-in at Business desk used Gold Circle lounge - adequate, although slightly gloomy with limited range of snacks and wine, no champagne. Several workstations but no free wifi. A330 Business cabin full (24 seats). Crew efficient and friendly. Angled flat bed comfortable and easy to control. Excellent AVOD. Preflight champagne served, dinner copious and excellent quality. Transit arrangements at DUB satisfactory, standard security check and straight to gate, DUB-LGW boarding passes issued at BOS. Worth noting that at LGW Aer Lingus now has dedicated check-in area with plenty of FastPass terminals.

AER LINGUS customer review :  28 September 2009 by P Miller   (UK)

LGW-AGP return. On-time, cabin crew friendly. Legroom a bit tight, but flights only just over 2 hours. Plane a bit tatty and in-flight magazines/safety cards torn and stained. I had to change my return flight and managed to achieve this within 5 minutes via the Aer Lingus website, at nominal extra cost, which I found impressive. Overall great value for money and will use them again.

AER LINGUS customer review :  28 September 2009 by Patrick Jordan   (Ireland)

MCO-DUB Premium economy class. On this route Aer Lingus sells business class seats with economy service as a sort of premium economy. The seats cost 275Euros each way and are the new angled lie flat product. The cabin crew were excellent and meal quite nice. A bonus was that Orlando check-in (manned by United) was open over four hours before the flight which minimised queues. The downside to Aer Lingus flights is that you are only allowed to charge 200Euro to your credit card which limits what you can buy from the sky shopping catalogue; this figure also includes drinks or snacks on the inflight menu.

AER LINGUS customer review :  26 September 2009 by S Paice   (UK)

LGW-Faro. Simple check in at the rear area of the terminal, flight was on time and the overall experience was pretty good. Price paid was reasonable, even with the baggage charges

AER LINGUS customer review :  24 September 2009 by J Jones   (UK)

LGW-Faro-LGW: Liked the separate check-in area in South Terminal Gatwick - no queues. Comfortable flight, plenty of legroom. On-time. Friendly cabin crew.

AER LINGUS customer review :  17 September 2009 by M Morris   (UK)

JFK-DUB-LHR Business.Check in at JFK was easy with one dedicated desk open for Business and Gold Circle passengers. Did not make use of the lounge. Boarding was on time and aircraft was a new looking A330-300. Crew and attentive. IFE was an excellent AVOD system. Seat was angled flat bed type and very easy to adjust and configure. I do think that non-sloped seats are better though. Food was good and amenities satisfactory. Overall, a very positive experience. However, although the JFK-DUB flight left the gate on time it took forever to take off and we arrived in DUB 1 hr late meaning I missed a 6.40am flight to LHR and had to take 7.30am flight instead. However, Aer Lingus staff had already made the arrangements and were able to tell me all about this once I exited the aircraft from JFK. Only downside is my bag did not make my connecting flight but was delivered to my home later the same day.

AER LINGUS customer review :  15 September 2009 by M Preston   (South Africa)

LGW-NCE. A quality experience. Checkin is in area 'B' at Gatwick S, 4 counters open and there were about 5 people in front of me, the entire process from walking in to the terminal to obtaining my boarding pass taking about 5 minutes. The aircraft was clean and seemed relatively spacious. Very pleasant Irish crew, a cut above easyJet - and you get a pre- assigned seat, cutting out the boarding scrum of EZY.

AER LINGUS customer review :  8 September 2009 by Patrick Jordan   (Ireland)

DUB-MCO Economy class. Boarding from Pier D which is quite a walk from the check in area. The A330-200 appeared new, and had comfy seats.The meal service was a choice of 2 entrees, both tasty if a little small. Cabin crew helpful and soft drinks available on request. The only minus was a longish taxi at MCO followed by slow baggage delivery. The key question is whether a direct DUB-MCO flight is more efficient than flying via JFK. Given the time taken to board (B pier at Dublin is much closer to check-in), disembark, collect luggage and that a 9 hour flight can be tedious, I think that there is little to choose between the two options.