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Aer Lingus Passenger Reviews and Aer Lingus Customer Trip Reports



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Aer Lingus Customer review :  13 October 2014 by C O'Neill    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Belfast City Airport to Palma. The flight was delayed on the way out although it was confirmed that this was due to the airport the plane was leaving to come to Belfast to pick us up, and in the end it was only just over an hour due to a speedy turn around by Aer Lingus staff. The aircraft was clean and tidy and not at all tired looking, a good job especially given the short turnaround time that staff had. Flight was comfortable with a decent enough level of leg room, although the cabin did feel a little hot on both out and inbound flights. The food selection was decent and of a standard a little higher than I would have normally expected although perhaps in the grander scheme of things like most airlines a little pedestrian. The return flight was much the same, no problems and nothing to further stress my wife and I while travelling with our toddler for her first time on a plane. Also, a few days after landing I contacted Aer Lingus as we seemed to have misplaced a new pair of shoes we had bought in Palma airport for our daughter. Usually some airlines are impossible to deal with after the fact, however Aer Lingus were helpful and really gave the impression they went the extra mile to see if they could locate our misplaced shoes.



Aer Lingus Customer review :  13 October 2014 by John Richardson    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Aer Lingus Flight 111 from Shannon to JFK on 1 Oct 2014. We found the flight attendants to be aloof and unprofessional. Several passengers asked for different things and the flight attendants would just "yes" them, but never followed through with their requests. It was like they were playing a game - just yes them and don't deliver. Will look for alternate airlines on future flights. I have been flying for over 30 years and never experienced anything like this before.



Aer Lingus Customer review :  13 October 2014 by Drew Charlotte    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight from JFK to DUB was good, the food was very nice, however the entertainment is very lacking compared to other carriers - old choices and not a big selection. On the return trip, the cabin was freezing and delayed by an hour, food wasn't good on way back and entertainment was the same.



Aer Lingus Customer review :  6 October 2014 by A Clarke    (Ireland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Two flights, the first EI 564 DUB-BCN and the other EI 739 PMI-DUB. The first took off late due to the late arrival of the aircraft, which was the truth (refreshingly) as the aircraft only arrived 20mins before we were due to depart but the time was made up with a fairly quick two hour flight to BCN. Not a full flight so we had space to move and didn't have the usual cabin baggage issues. Took the cabin crew a while to get going with inflight service but they had everything we asked for. The crew were nice if a little robotic. Plane wasn't spotless but they were in a hurry to go again so understandable (it wasn't filthy either). The flight back was packed and the airport in Palma is awful, one of the warmest airports I've set foot in. The usual issues with pax and their cabin baggage, while this is not the fault of the crew it should be dealt with or pax should know how to stow their luggage efficiently. It seems to rather aggravate the cabin crew that they are reduced to baggage handlers and rightly too. Otherwise there were similar crew-bots to the ones on the way over. Did everything by the book and kept the lights low for anyone who wanted to sleep. As per usual, the bags took an age to arrive and this seems to be quite a regular occurrence now. But as an experience but flights were absolutely fine and pretty good value for money.



Aer Lingus Customer review :  6 October 2014 by Jackson David    (Spain)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booking experience is horrific. We've flown with this airline 8 times this year and each time there are many mistakes in the booking process. Their website is worse than useless, it throws a litany of errors and seemingly holding parts of your information input which confounds the website next time you access it. This last booking it lost seat reservations and despite many emails are unable to get a simple request like sitting together right. They charge for meals and don't provide them. Onboard all is well, nice friendly staff on clean planes. Food is just acceptable. Best way is take your own and have a picnic. All our flights have been on time. Avoiding massive queues on arrival in US having immigration in Dublin makes flying to the US better than any other route. Advice? Book early and be prepared for a slow process.



Aer Lingus Customer review :  29 September 2014 by A Palframan    (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight was from Toronto to Dublin. Seats were small and cramped. Drinks took forever to be served and were chargeable (on a transatlantic flight). Crew were very pleasant but there weren't enough of them and service was slow and poor. Food quality was poor - army standards. I am sure there are better airlines doing a better job - WestJet or Air Canada.



Aer Lingus Customer review :  25 September 2014 by N Harvey    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

19th September flight out - People were loaded on quickly and efficiently - same old problem with baggage. Didn't book a seat on this occasion so ended up in row ten which is noticeably smaller than the first 5 rows. Unbelievably the woman in front reclined her seat (its a short flight) and reduced my space even further. Plane more or less on time however landed at terminal one and walked miles to terminal 2 - no logic. 21st September, Sunday flight - Queuing had been slightly addressed but loading was held back because of there only being one member of staff instead of two checking in and people just being slow. Arrived late which led to a few people having to run the length of Gatwick to get to their trains. Its about time Aer Lingus loaded people from the front and back of the planes.



Aer Lingus Customer review :  19 September 2014 by K Dominguez    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight #134 from Boston to Shannon on 9/1 and Flight #135 from Shannon to Boston on 9/9. We took Aer Lingus 757 contracted by Air Contractors. The price was right, but you get what you pay for. The food was worse than TV dinners, the stewardesses were so unfriendly (on both flights), and the TV's did not work on the flight back, so we could not watch movies. My friend took the Aer Lingus airbus and said the food was fabulous, and they had a wonderful experience. We could not say the same. Next time we would take the airbus.



Aer Lingus Customer review :  18 September 2014 by Thomas J Franks    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled from Orlando, FL to Edinburgh via Dublin on 2 Sep 14 (FLT 120) and returned to Orlando on 13 Sep 14 (FLT 121). Both flights were the worst that my wife and I have experienced. The flight attendants were rude, inefficient, unprofessional, inattentive, and were completely aloof to what was going on around them. For example, I pushed our flight attendant buzzer at least 10 different times to no avail. We were completed ignored. The food service was a farce and disgrace. One passenger wanted a blanket, asked for a blanket, but never received one. Another passenger asked for a cup of tea several times and after 30 mins or so it finally arrived. At times, you could not even find a flight attendant. We will probably never fly Aer Lingus again.



Aer Lingus Customer review :  10 September 2014 by Catherine Guthrie    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled from the Boston, US to Ireland on an emergency trip. We flew on August 21 and returned today, Sept. 5. Staff were excellent on both flights. We are traveling again in December and we look forward to much of the same. This was a short notice flight so it was a little pricey.



Aer Lingus Customer review :  10 September 2014 by Harry Finnegan    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently travelled BOS-DUB RT. Love the airline, but cost cutting is making the experience disappointing. Very tight seating with poor recline. Entertainment system not up to par with other transatlantic carriers. Flight attendants were exceptionally kind and friendly.



Aer Lingus Customer review :  7 September 2014 by Nicola Harvey    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sunday 31 Aug flight DUB to Gatwick. Completely amazed as on time! The usual nonsense over passengers having far too much hand luggage - and despite being the posher version of travellers - not a single ounce of common sense with how to put luggage in overhead bins prevailed with the over-made up chef stewardess threatening to place a case in the hold.



Aer Lingus Customer review :  7 September 2014 by H Bishop    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YYZ to DUB to EDI return. Transatlantic flights were excellent, good IFE system, pleasant staff and acceptable food. Big problem was connection in Dublin, long walk through terminal and had to clear security again even though we were in the flight connection route. This does not happen at Heathrow so not sure why Dublin can't fix it. We were running to make the Toronto flight as security had only 1 of 3 lanes open.



Aer Lingus Customer review :  7 September 2014 by Mclaughlin John    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled business class from Orlando to Dublin. The seats do not recline fully and you are in close proximity to your seatmate. The food is coach class. Do not sit in first row as the attendants go in and out of galley but always fail to close the curtain when they go in and out. Returning to Florida and had to go through JFK and connect to JetBlue who does not have business class so you are in the way back in coach . You can pay extra for a seat closer to the front with extra leg room but of course Aer Lingus does not arrange that. Basically paying for 3/4 business class.



Aer Lingus Customer review :  7 September 2014 by James Fitzpatrick    (Ireland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR - Shannon, A319 - Aer Lingus bought these aircraft from Portugal and promised to reconfigure the seating but have not done so. Seat rows after 9 are extremely uncomfortable for any one over average height. Flight crew were aware of this but according to discussions multiple customer complaints have not had any impact. Select a forward row for comfort.



Aer Lingus Customer review :  7 September 2014 by K Morgan    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Well what to say, a single Business Class flight to JFK from Dublin. Ordinarily I would hate such flights but the price and nature of the Aer Lingus flight was exceptional, the cabin crew were dedicated and tended to my every need, providing a friendly a fun flight to New York. The seats were very comfortable and I was greeted with champagne upon arrival, the inflight entertainment was highly varied with some real classic films as well as many block buster movies and TV shows. The flight departed on time. The only slight drawback currently is the fact the seats do not lie completely flat, that being said you still have more than enough room to relax. When I raised this with staff they discussed how their will apparently soon be changes made to put in place those seats that do lie completely flat as other airlines have begun to put them into place. Overall the flight was incredibly relaxing and I would book long haul with Aer Lingus in a heartbeat, for flying out of Dublin the service is exceptional and business class was an unforgettable experience.



Aer Lingus Customer review :  2 September 2014 by Hardy Mylene    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Went back to US on an 11.50 am flight from Dublin to Boston. Worst flight I have had. 3 out of 6 hours of my flight was spent having to listen to a toddler with his non-stop and very loud crying which the parents didn't exert much effort to stop on top of a seat that doesn't recline. My back hurts so bad. This is just one of the minor things the airline should have a regular maintenance check on to provide more comfort to their customers specially for a long flight.



Aer Lingus Customer review :  2 September 2014 by G Ritchie    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have flown with Aer Lingus, round trip from Boston to UK, 3 times prior to our flight in August. The return trip from Dublin to Boston was not what we usually experience with Aer Lingus. The flight attendants were not helpful. They were slow distributing the snack, which turned out to be only drinks, didn't offer anyone a snack. They did not hand out blankets. Told passengers to get them themselves. Distributed the meal slowly and it was well into the flight before we ate. Ran out of choices, so we got stuck with a beef meal that was inedible. The flight encountered some turbulence, so seat belt naturally went on. Yet, the pilot took his time turning that sign off, when the turbulence cleared. It seemed like we were confined to our seats for most of the trip. That also seemed to make the attendants happy. They did not appear to enjoy their job at all that flight!



Aer Lingus Customer review :  29 August 2014 by Mazhar Khan    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Birmingham UK to Dublin on Flt EI263. This flight was strictly ok and seemed like one of cheap airlines. It was a short flight but the passengers were very loud, noisy but our connecting flight from Dublin to SFO, Flt EI147 was a nightmare. After two security checks and a very slow US immigration Customs we went to the gate and the flight was delayed 90 minutes. Once on the plane it was freezing cold and there were no blankets on the seats for passengers. Cabin crew kept saying the heat would start soon but that never happened. We were travelling with kids and they were shivering. After repeatedly complaining the staff gave us some extra blankets which helped a little bit. We had ordered Hindu Vegetarian meals but we were given meals with chicken as they had no veggie meals onboard and nobody was apologetic. On this long flight we were given only one tasteless meal that the kids hardly ate and one snack bar before landing. No snacks or treats for kids during the flight. Vowed never to fly Aer-Lingus again.



Aer Lingus Customer review :  29 August 2014 by N Francis    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NCL-DUB-NCL (Operated by Stobart Air). Short hop across the Irish Sea. By far a more preferable experience to that offered by Ryanair: no check in queue, pleasant staff, on-time boarding and departure, and arrival into the new Terminal 2 at Dublin airport. Bags also delivered rapidly at both ends. On-board the (brand new) ATR aircraft, the seats were comfortable and spacious. A bar and snack service (for cash) was offered. The only slight niggle was the ridiculously long Aer Lingus check in queue on the return home (Sunday evening). 50 minutes from start to finish. They do have a 'late check-in' desk and regularly have to announce flights that are closing, and direct people to this desk to avoid missing flights!



Aer Lingus Customer review :  27 August 2014 by G Fox    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Dublin to Palma Majorca. Flight left at 7.30am, about 6-7 drunken young men allowed to board. One fellow spent the whole 3 hours of the flight yelling back and forth to his buddies, swearing every second word it seemed and there were small children sitting right in front of him. Everyone around very uncomfortable. Three hours of drunken louts around us and staff incapable of dealing with them, they continued to serve them alcohol. He wasn't met at the arrival gate by security like he would have been in most places. After the horrible flight, our luggage did arrive but it did take almost an hour to arrive at luggage collection so not sure if that was Aer Lingus or airports fault. No onboard flight entertainment (3 hour flight, would have been nice) and food was all to be paid for, but that's ok since it wasn't a long flight. Flight was cheap so would recommend airline for that reason only. But the other low cost airlines we flew on were all cheap too and better.



Aer Lingus Customer review :  27 August 2014 by Nigel Bennett    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife, daughter and I travelled from Gatwick to Chicago via Dublin on 23rd July. The flight to Dublin had 'no frills' but was more comfortable than a recent flight on another Irish budget airline. The 3 hours transfer time at Dublin was partially taken up with clearing US immigration and the rest, with sitting waiting for the on time flight to Chicago. The cabin crew were mature and efficient and the meal was very acceptable and served two hours into the flight. When we arrived on time in Chicago, because all the paperwork had been done we were able to walk out of the airport without hassle after collecting our baggage. The return flight on 14th August had a younger cabin crew, who provided a more lively friendly but equally efficient service. The Beef meal was very tasty and the cheese and ham croissant, just before landing was welcome. A word of warning, during the transfer at Dublin, outbound and inbound further scanning was carried out on our hand baggage. The duty free bottle was accepted as the seal on the bag had not been broken and we had the receipt, but a small bottle of wine from the aircraft, which I had kept to drink later, was confiscated, even though it was unopened. I had read some of the 'horror reviews before flying but our experience did not match them and we would happily fly with the Aer Lingus again. The moderate inconvenience of transferring in Dublin was worth it to save at least 200 pounds each on a direct flight.



Aer Lingus Customer review :  27 August 2014 by R Sampath    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew Aer Lingus for our trip to Europe. We are a family of 4 with extensive travel experience. The tickets were not very cheap to begin with. We wanted to fly into London and fly out of Paris. For this, the fare difference between Aer Lingus and Virgin, British Airways was about $25-40 per person. Having flown with them, I have now decided it would have been better to have flown with BA or Virgin. The flight from SFO to DUB and back is a long haul flight. On this flight, we were offered one meal and one breakfast bar. The staff don't ask for Water or any other beverage from time to time. I saw other passengers bringing their own food, drink, etc.. They are probably used to traveling on this airline and are adequately prepared. The quality of entertainment is poor and the system they use is slow to respond. From time to time it hangs and we had to ask the crew to reboot the system. I guess we have been used to superior service from BA, Singapore Airlines, Cathay, Air New Zealand and were disappointed even though the difference pricewise was not much. Speaking for myself and family, we will not fly Aer Lingus again even if they offer a cheaper price.



Aer Lingus Customer review :  19 August 2014 by N Harvey    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sunday flight 19.00, 17/8. I dread going home with Aer Lingus as there is usually a scrum to get on the plane as the regulars do not understand the meaning of the word queue and the staff don't control the amount of luggage each passenger takes onboard leading to the ritual scratching of heads when their oversized hand luggage doesn't fit in the overhead locker and delay as bags have to be stowed. Why does this continue? When eventually the passengers were on board (it takes forever as many cant count) we then had to listen to the captain boasting about how he was going to get us there early - of course he didn't. Cut the showing off - control the passengers hand luggage and teach them and the staff some manners. Far too expensive for this nonsense - get professional.



Aer Lingus Customer review :  19 August 2014 by C Macon    (Ireland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Firstly do not be tempted to sit in seats 31, E, D, F, G or 29, A, C, H, I on the Dublin to Boston route the Aer Lingus website will not show that these seats do not recline. I flew Aer Lingus DUB-BOS-DUB in August 2014. It has good staff, reasonable planes and routes. But it is really badly let down by its archaic web site, with no access to your booking or seat selection before check in, tacky interiors with seat pockets hanging off, cramped seats, some the worst airplane food I have ever had the misfortune to eat. On my transatlantic flight I ended up sitting for 6 hours on the way out in a seat that didn't recline with the person in fronts seat wedged in my face. On the way back I was determined not to let this happen again so chose a middle aisle seat with apparently (on the online check-in website) had seats behind and in front, However, instead I got a lovely seat beside the toilet which didn't recline as there was a bulkhead behind not shown on their plan. Online check-in is worthless as you still have to queue up in Boston and your carefully printed ticket is torn up and binned. Overall, the whole experience was so poor, I would much rather go with an airline that actually wants to give passengers a reasonable experience even if it takes a few hours longer to get to my destination.



Aer Lingus Customer review :  12 August 2014 by Iain Cockburn    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I use to fly with Ryanair back and forth from Dublin every few weeks. After Ryanair changed their flight times to Dublin which did not help me I changed to Aer Lingus. The staff are friendly and always smiling, the planes are comfortable, and the times of the flights are fantastic. The prices are always a little higher than the other company's but I would not change back.



Aer Lingus Customer review :  9 August 2014 by G Cunningham    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First and last time I will fly Aer Lingus. Returning from New Zealand, I flew Air NZ Premium Economy to SFO (normally I go All Air NZ AKL to SFO/LAX to LHR-Belfast). However this trip I availed of Aer Lingus' new service from SFO to DUB to cut out a flight. Seats were incredibly cramped and uncomfortable with very small seat pitch and minimal recline, which the passenger beside me commented on also as they boarded. Food was utterly disgusting, my alleged beef Stroganoff actually tasted worse than it looked, which was no mean feat, I didn't even attempt a 2nd mouthful. Wine was extra $5USD. For a long haul flight costing over $900USD one way, I think this is a bit mean, "breakfast" was a joke, a cling film wrapped ham and cheese roll and about 100ml of water in a foil sealed plastic tub tossed out. The whole experience just felt like a cost-cutting exercise. IFE was average/poor small selection of mostly dated material. I would advise anyone going for a long haul, fly out of London on one of the better carriers.



Aer Lingus Customer review :  6 August 2014 by Shayla Powell    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight on July 31 was a very poor experience. Passengers on flight 661 from Vienna to Dublin were left stranded at the gate for close to two hours past the posted departure time. Monitors in the area claimed the flight to be on time. There we absolutely no Aer Lingus or any other airport employees in the gate area during this time. The security personnel-the only non passengers we could access - refused to assist the passengers as we all became increasingly frustrated at the lack of information. We made phone calls to the Vienna airport (they must share the blame for this debacle as well) and Aer Lingus. No one offered any help whatsoever. Aer Lingus has apparently trained their employees to respond to any question or concern with a very irritating reply: "We understand that you are frustrated". This is all we heard from Aer Lingus employees throughout this flight. Not one Aer Lingus employee responded with appropriate action. At check in we were promised help with a seating request that I had tried to manage multiple times before arrival. No help was ever provided. The hot meal was frustrating as well. Many passengers were left with no option for the meal. This is no way to respect paying customers. We will avoid Aer Lingus in the future as it is apparent that they are in no way interested in appropriate customer service.



Aer Lingus Customer review :  3 August 2014 by C Colville    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-BHD, EI021, 31 July 14. Excellent customer service and particularly impressed with clear communication and politeness of cabin manager on this flight. A320 seats much more comfortable than the A319s that EI also operate on this route.



Aer Lingus Customer review :  3 August 2014 by D Maher    (Ireland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Berlin SXF - Dublin on 31st July, another delayed departure due to passengers bringing oversized wheelie bags into the cabin and then struggling to find space and in some cases lift them into the overhead lockers. I saw one lady bring on a case, large shopper and two large plastic bags! I had checked in a bag and placed a duty free bag in the overhead bin, asked to remove it and place it at my feet so a passenger could place a large case in there - flatly refused. This is not the first time this has happened and ruins an otherwise usually pleasant journey compared with the other main airline operating out of Dublin. Come on Aer Lingus, get tough with those bringing on excessive amounts of baggage and stop trying to penalise those of is who pay to check in luggage.



Aer Lingus Customer review :  1 August 2014 by M Loos    (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin to SFO - good seat space, good inflight entertainment, pleasant crew, flight on time, dinner and snack tasted good. From SFO to Dublin - all was good as above except for the meals, these were tasteless.



Aer Lingus Customer review :  30 July 2014 by M Davis    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin to San Francisco return. Outward journey via Boston (second leg with Jetblue which was great) as the direct flight was sold out for days around my date of travel. Thankfully got one of the last seats on the direct flight on the return journey. Business class wasn't in the budget for this trip but the seats in economy were fine (I'm 6'0'' tall). I ordered one of the special meals for the Boston flight which was well worth it, had the regular meal from SFO to DUB which was fine and you could help yourself to drinks and snacks from the galley at any time. The service is consistent, the aircraft's always immaculate, the personal entertainment has plenty of choice, and the staff generally very friendly and helpful. You can select most seats on the aircraft for free at time of booking. Lets hope AL go daily on this route in 2015.



Aer Lingus Customer review :  23 July 2014 by M Linn    (Ireland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-LHR, LHR-DUB check in at T2 Dublin a breeze. Quiet flight on the way out, got away early, nice friendly and attentive cabin crew for the short flight. More or less the same on the way back but T1 at Heathrow looking tired. Although I'm happy to use Aer Lingus again in the near future and will be great to see the end of T1 at Heathrow when they move to the new terminal!



Aer Lingus Customer review :  23 July 2014 by M Sparks    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have been flying with Aer Lingus since 1999 and until last month we always considered it our favorite airline. The flight crew and planes have always been first rate, and the food, while never great, was at least passable. On our flight (EI-111) from Shannon to JFK we were served a meal that was quite possibly the worst we have ever been served on any airplane. We opted for the chicken "dinner" that came with some sort of rice as well as something called "Spicy Salad" if I recall correctly. The salad was inedible. If this is the type of food we can expect from Aer Lingus in the future I can assure you that we will be looking for a different carrier on our next trip.



Aer Lingus Customer review :  18 July 2014 by E Deller    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have taken Aer Lingus from the US (Chicago and NY) several times and am very impressed. The planes are new, the seats reasonably comfortable (good leg room, and we are tall people), the food fine, and good selections on the personal TV/Movie screens. No problems with being on time, staff was friendly and efficient. I was especially impressed when we got into Dublin a bit late and were personally escorted through the lines in order to make our connection on to Paris. Never had that happen with any airline before! I would fly Aer Lingus again.



Aer Lingus Customer review :  18 July 2014 by J Clarke    (Ireland)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-DUB. I am regular flyer on this route, normally on 10.20am flights. What is going on with the re-instated check-in / bag drop queues at Brussels? I say re-instated because after online check-in finally came to BRU airport, there have never been any issues with this flight in either checking in or dropping bag lines in Brussels. However, last two times in June and this morning, there were huge queues on both the Aer Lingus check-in line and bag drop/Gold circle line. And they both seem to advance eternally slow. Why does it seem to take so long per passenger to simply drop off a bag? I ended up getting fed up and bypassing altogether and brought my bag through security and got it checked at gate, which is an added nuisance but one time, I had skipped breakfast and really needed to get past security to eat something before collapsing. I am not sure what is causing the problem but there seems to be some ambiguity about the queuing lines for the check-in and bag drop / gold circle and people just seem to pass no heed of which is the correct line, and join one or the other, whichever is shorter. I think they need some better identification or barriers between the two to snake the queues to make it work better. Or a staff member guiding people correctly.



Aer Lingus Customer review :  9 July 2014 by Kathy Cassidy    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EI3281. More often than not late leaving Bristol for. dublin. The walk to passport is so long - really, is there no where closer to "park"? Should have landed 35 minutes ago and still not parked up.



Aer Lingus Customer review :  7 July 2014 by C Phelan    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SNN, 17th June 2014. I used to travel Aer Lingus on this route quite regularly, however since experiencing the leg room on the A319 I see no reason now to chose Aer Lingus over Ryanair when travelling from London to Shannon. I am 6'1" and I literally could not fit my legs in to the seat. Luckily I was in the aisle, however kept having to squeeze my legs in when the trolley came past. I am aware these are former Iberia aircraft, hence the reason for the difference between the leg room in the A320 and the A319, however I feel Aer Lingus should have reconfigured the A319 to provide a consistent product between aircraft. I travelled in row 7 on the outbound leg of this journey (which was the former business class area for Iberia) and had more than enough leg room. Beware of travelling in the rear of the aircraft on the A319. Very unpleasant flight and I just about managed to put up with it for the hour duration of this flight. I could not imagine sitting in these seats for any longer.



Aer Lingus Customer review :  7 July 2014 by C Burbank    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from JFK to Shannon then Heathrow on June 7/8, then from Gatwick to Dublin to JFK on June 22. My husband is a retired Air Traffic Controller and said we were flying Aer Lingus or Icelandair only so we flew Aer Lingus. Loved it! The stewards were very nice and the crew were funny even in announcements. We did not upgrade the meal but they were great, except on the way back I asked for the beef dish and she gave me the chicken which had curry and I can't eat curry. After finally getting her to stop and listen, they were out of beef. I slept most the way anyway.



Aer Lingus Customer review :  7 July 2014 by R Warren    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BRS-DUB-YYZ then YQG-YYZ-DUB-BRS in June 2014 as it was convenient to fly from our home airport rather than drive to London for a direct flight. Could not check in online as we had not booked directly with airline, which meant an early start at the airport and no seats together. BRS-DUB with Stobart and a tiny, noisy twin-prop as you might expect for such a short flight. DUB-YYZ plane looked brand new - think this route had only just started flying - and was full. 3-3 configuration felt very cramped. Drinks and food OK but not served until about 2 hours into the flight, and no pre-landing snacks left by the time they got to us on the back row - we were offered a selection of biscuits instead. Service was fine apart from this. IFE selection limited and touchscreen system somewhat temperamental. Not a full-service airline, so alcoholic drinks had to be paid for (we were prepared and brought euros just for this). On return YQG-YYZ sector by Air Canada - checked bags through to BRS for us. YYZ-DUB was a night flight but drinks and food again served after 2 hours, water on board not working so no tea or coffee (or water in the toilets), lights not dimmed at all though a blanket and pillow were provided. Flight seemed to be on time leaving but arrived 30 mins late, though no there was no mention of this or apology from the crew. It was only on the very long walk from the gate that we realised there'd been a delay and had to run, then be fast- tracked through security, just getting to the gate for our connecting flight as it closed behind us. Needless to say our bags didn't follow us for a couple of days. You get what you pay for, and Aer Lingus were a little cheaper and a lot more convenient than other airlines for us. For a 7hr flight they were fine, and I might be tempted by the convenience of the DUB US immigration pre-clearance to fly to NYC or Boston with them, but I wouldn't travel any further.



Aer Lingus Customer review :  7 July 2014 by Askew Derek    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A comfortable flight, crew were pleasant but not much seat room. A little costly compared to other airlines with no direct flight from Toronto to London. Baggage amount was reduced to regional amount on way back to Toronto as we flew from Newcastle yet it was International amount from Dublin to London, didn't make sense.



Aer Lingus Customer review :  2 July 2014 by Ken Gibson    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Belfast City to Heathrow on 24 May and return on 8th June, A319 both ways. Found the seats hard and the leg room constrained compared to several flights of similar length on Bangkok Airways A319 in late May/early June. Would not like a three or four hour flight on these aircraft. Would only recommend if no alternative unlike EI long haul which I consider good.



Aer Lingus Customer review :  26 June 2014 by R Panchal    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BHX-DUB-JFK. We booked Aer Lingus because it was the most cost-effective option to New York from Birmingham with a short connection time. I was apprehensive above flying Aer Lingus based on previous reviews. The BHX-DUB sector was on an Aer Arran (now Stobart Air) ATR which was practically empty with overhead bins that accommodated carry- on's but the aircraft was very noisy. DUB-JFK was an A330 in 2-4-2 configuration. Seats and leg room were ok. Seat back TV entertainment was limited and not the most user friendly. Alcoholic beverages have to be paid for and there was only one round of soft drinks. The meal was mediocre and the pre-arrival snack was a flapjack. The crew constantly seemed in a hurry to distribute, meals and drinks to the point where they practically chucked it at you before moving on. The crew then disappeared not to be seen until arrival. Whenever I fly transatlantic in economy I always seem to be disappointed. Nothing beats the middle eastern carriers on service. The only benefit of flying Aer Lingus is leaving from a local airport and the US pre-immigration clearance in Dublin which enables one to arrive in the US like a domestic passenger and avoid the lengthy immigration queues. Price however, is comparable to other carriers.



Aer Lingus Customer review :  24 June 2014 by Jim Conner    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our return flight to the US from Edinburgh was not a good experience. We waited in line 55 minutes while one employee handled baggage and check in for the flight. While she assured us that we would make the flight it was a harrowing experience after we arrived at the airport 1 hour and 20 minutes early. At the gate one employee handled boarding and she had to check a number of bags because the overhead bins were inadequate for a typical carry on. We paid extra for upgraded meals which were terrible and I hate to think what those that did not upgrade had to eat. The attendants from Dublin to Orlando were no shows except for the meal service and a laughable cookie snack. I would never recommend Aer Lingus to anyone.



Aer Lingus Customer review :  21 June 2014 by Pat Humphrey    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Airbus 330, Dublin to Orlando, June 17th 2014. The A330 would be comfortable for a trip that lasts 4-5 hours tops, definitely not as long as 8 hours. The Dublin to Orlando journey was very uncomfortable, the seats are far too narrow, the leg room is a minus and the arm rests are far too narrow. All in all, a horrible journey. The flight was very smooth. The air hostesses were abrupt while trying to accommodate everyone. I will think twice before I book another long flight with Aer Lingus.



Aer Lingus Customer review :  10 June 2014 by A Clarke    (Ireland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from AGP-DUB on EI585 (A333), paid a bit extra to sit in Business class, not sure how comfortable I'd be lying 'down' at that angle for a long period of time or if it's worth it. The entertainment screen can be pretty difficult to see if the shade is left up. EI should maybe roll out a business 'lite' for this route and throw free something or other into the mix, but really it's quite a short flight so not hugely important but might be a nice touch. Bought a breakfast, quite nice and filling. Crew the usual brand of EI pleasant. Usual happened on landing and has happened the last few times, it's almost like someone has a peek out of a window and wonders what a plane is doing there as if it's a surprise. Waited an age to get on stand even though multiple were empty, equally as long for a land bridge and then another 20 mins for luggage. Fine in the air but the ground needs work. Recommend all the same, just don't be in a rush after landing.



Aer Lingus Customer review :  10 June 2014 by David Carlson    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew business class to Ireland for my vacation and I can say it was the best flight. It was all I thought it would be on Aer Lingus. The business class seating and all you get is worth the value in all areas. The service from the crew was great, always seeing if you needed something, if you were doing ok, and keeping you updated.



Aer Lingus Customer review :  9 June 2014 by Nicolas Viart    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled LGW-YYZ business class. My first trip with Aer Lingus long haul and I was not sure what to expect. The experience was just perfect. Business cabin has only 12 seats plenty of room for storage. I had no neighbour making feel well isolated for a quiet flight. Sleeping was comfortable although the not fully flat bed is a bit tricky to handle at first. Food was one of the best I had on the many airlines I've flown with. Finally staff were very careful, smiling and professional. I would definitively fly again with them. The only point to improve would be a better dedicated business check-in at LGW.



Aer Lingus Customer review :  6 June 2014 by M Licudine    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Boston to Shannon, March 9 (E10134). Shannon to Boston on March 18 2014 (E10135). I have been flying with Aer Lingus since I was a child and am never disappointed with the food, service and hospitality offered. The planes are well kept and clean. The crew were so attentive - they define Irish hospitality.



Aer Lingus Customer review :  5 June 2014 by Darlene Witte    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very disappointed, Aer Lingus cancelled our flight from Dublin to Boston on May 30, and treated us very poorly on the rescheduled flight on June 2nd. I am in full support of the labor action by the crew, but I will never recommend Aer Lingus to anyone. We were not seated together so we could not help each other with our bags, and the crew could easily have rectified this at boarding. A six hour flight sitting eight rows apart! This was not necessary. We paid over $500 in extra expenses because of the strike, and the best the cabin crew offered was an extra cup of tea, which was very nice but not quite enough. Avoid Aer Lingus.



Aer Lingus Customer review :  2 June 2014 by S Devine    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with Aer Lingus to Boston, on flight EI 139. Economy. Flew on the A330 to and from. Excellent plane. The cabin crew were very helpful and friendly. The meal on the plane going over was excellent, it was off their new sky menu. I got the steak it was lovely. It was first class dining in economy class. It was well worth the 17.50 because that included a glass of wine. I would recommend getting this. Unfortunately I couldn't get this meal on the way back sold out. However the meal we got was still lovely. Overall would like to fly with Aer Lingus in the future again. Would recommend them.



Aer Lingus Customer review :  30 May 2014 by Cullinane David    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled on the Aer Lingus Regional ATR DUB-BRS-DUB return on Sat morning 7th May. Excellent service overall. Flights departed on time, arrived early. The return was on one of the new aircraft. The Aer Lingus lounge in T2 is excellent and well worth the short detour. Only point to note is that all the Regional flights take off from the one gate in Dublin T2. You proceed downstairs onto the same level as US pre clearance through gate 412. I almost missed the bus over to the morning flight only for the fact that a ground staff called out 'anyone else for Bristol'. The screen at the gate advised next flight was the BRS flight and the Glasgow was boarding first. So perhaps they need to look at that or advise that there is a short bus ride over to the aircraft. Otherwise well recommended Vs the competition and the fare was excellent value for a short flight.



Aer Lingus Customer review :  27 May 2014 by S Ryan    (Ireland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Using the Manchester-Shannon route weekly, when it 's working it's great and staff are good - but reliability is patchy and when things go wrong Aer Lingus customer service is dreadful to non-existent. Last week reached Manchester 6 hours late following an unscheduled stop at Dublin. Technical difficulties again! No sense whatsoever of Aer Lingus trying to minimise the effect on passengers. They need better more reliable planes or much better customer service or perhaps, if it wouldn't be too much to ask, both!



Aer Lingus Customer review :  26 May 2014 by A Morgan    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin to Cardiff return. I have used the Friday evening and return on Sunday night frequently over the last two years. They have recently had more new planes (ATR 72), prior to this the flights were invariably a few hours late. However they are now mostly less than one hour late. Service from the crew is good for a one hour flight. Parking at a remote stand in Dublin then having a bus transfer plus a lengthy walk to Arrivals. Would be good if Ryanair returned to this route.



Aer Lingus Customer review :  14 May 2014 by A Lingwood    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Bristol to Dublin for the Giro D'Italia using Aer Lingus Regional (Aer Arran). Boarding on the outward and return was calm and civilised and the ATR aircraft clean and comfy enough for a short hop. Check-in staff and the crew onboard were polite and there was an adequate range of snacks and drinks for purchase onboard. Terminal 2 at Dublin was smart and stylish. The only drawback was the long lines for check in and bag drop on the return flight, but there were a large number of people travelling that day - many returning after the Giro.



Aer Lingus Customer review :  12 May 2014 by P Herman    (Spain)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Barcelona-Toronto via Dublin. First time on Aer Lingus and the biggest draw was the excellent fare. Having said that, I won't recommend, except for bargain hunters. BCN-Dublin is basically a low cost flight, curiously more comfortable than the 757 they used for the transatlantic leg. This must be the narrowest twin-engine plane around, very narrow seats (and I'm on the slim side) and little legroom on top of that. I heard many people commenting on the lack of space. The personal entertainment system is not bad, although only a few recent releases plus some shows and documentaries, and music and maps. Food on the outbound flight was awful and made me ill afterwards, so I avoided it on the inbound and brought my own food. Drinks service is seriously cheap, no free alcohol and just water, orange juice or Coke/Sprite available. Crew was friendly but never followed up on the one occasion (each flight) I went to the galley to ask for something, even though they said they'd bring it to my seat. Transfer at Dublin was easy but with a lot of walking. I won't fly this particular route with them again.



Aer Lingus Customer review :  11 May 2014 by Patrick O'Mahony    (France)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I myself am a frequent flyer. I live in Paris but my family lives in Cork. Aer Lingus is the only airline to offer a direct link to Cork from Paris. The staff always have a smile when you travel. Food is nice their is no In flight entertainment screens but its OK for a 1 hr 40min flight.



Aer Lingus Customer review :  9 May 2014 by Paul Hurley    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have travelled with various airlines out of Dublin in the past haven taken a break from Aer Lingus. However recently I flew with them to Munich and have to say I was very impressed overall with the service. I checked in on my mobile, presented my boarding card on my mobile and had no problems using it getting through security. The aircraft was an A320, I was seated at row 12a which was an emergency exit so I had plenty of leg room on way out. Food was of good quality although I would have liked even a complimentary tea or coffee instead of 2.50 but only a small negative. On my return home the journey was a little more eventful which ended with me collapsing in the middle of the cabin. I can not commend the cabin crew enough for looking after me and administering the necessary first aid etc to ensure I was safe and comfortable. The crew were professional, calm and reassuring which now looking back on it is what some other airlines are missing. I will definitely be a convert back to Aer Lingus.



Aer Lingus Customer review :  8 May 2014 by G Brown    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Staff at airport and staff on plane all very professional, great seats comfortable, plenty of leg room and food lovely. I travelled with my 3 grandchildren from Dublin - Madrid return and found it a very enjoyable experience. Staff were lovely, had great patience with customers. Only downside was Dublin airport had no facilities for children, only the play area at Burger King which my children were too big for.



Aer Lingus Customer review :  6 May 2014 by S Hancock    (Canada)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The plane sat on the tarmac for an hour (flight attendants even went through the safety announcement) before the pilot announced a problem with an engine that had to be tested. Another hour passed while they tested the engine. We then had to "deplane" because they couldn't fix the engine. We were herded onto another plane and they took us yet again through the safety procedures. Then they proceeded to offer us tea and coffee, for which they charged 2.5 euros. Because of the delay, I missed my international flight by half an hour. Nevertheless, the flight attendants insisted all those with connecting flights go to the terminals where their flights had already left. I spent 3.5 hrs trudging through Heathrow trying to get home. Finally, after going through security 3 times in one day, I arrived back at the Aer Lingus desk at terminal one. They gave me a voucher for a hotel that they told me (and wrote on the voucher form) was in Terminal 4. It was in Terminal 5. Another hour of trudging around Heathrow trying to find the hotel. The new flight I was booked on did not leave for 24 hours. Aer Lingus is the worst airline I have ever experienced. Never travel with Aer Lingus.



Aer Lingus Customer review :  1 May 2014 by Richard Kelly    (Japan)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from Amsterdam to Cork on the final leg of a code-share Business Class flight with KLM from Osaka, Japan. The difference of the inflight experience between KLM and Aer Lingus was incredible: the Aer Lingus flight was actually an endurance. Indifferent cabin crew and no service whatsoever without paying. The only good thing is that KLM assigned me an aisle seat on the first row allowing me to disembark quickly when the flight arrived at Cork Airport.



Aer Lingus Customer review :  28 April 2014 by C Micaela    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BOS via DUB. They held the flight to DUB in order to fill all unsold seats, which made us late for the plane to BOS. They had us run all over the airport 3 times and sent us to 4 different wrong desks, staff were rude and patronising, they did not listen to anything we said, just printed new boarding passes and left us to waste 5 hours in DUB airport, with no meal vouchers or anything. Seats were "downgraded" to much worse ones in the back plane, flight attendance slept for most of the flight and I had to wait 20 mins to get some water to take some headache pills. Even worse, on the way back, we had to make a transatlantic flight in such a tiny plane that "low cost airlines" would have been ashamed of! And all in hellishly hot temperatures.



Aer Lingus Customer review :  24 April 2014 by A McEneaney    (Ireland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew the DUB-ORD route. I was disappointed with the movie selection offered by the in-flight entertainment. Compared to Delta, there were far fewer movies to choose from and they were not current titles. Expect ones you've already seen 5 years ago. The hot meal was the usual chicken or beef options and was nothing to write home about. The pre-landing snack was a flapjack. They give you a knife and fork to eat it, bizarrely. I guess this airline just loves wasting money. The armrests between seats do not go all the way up to prevent passengers lying down on a row of four. Annoying if you want to catch a quick nap. Overall I was disappointed with the flight given how much Aer Lingus charge for a one-way. I'll try another airline for the return journey.



Aer Lingus Customer review :  23 April 2014 by R Barrigan    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SEN-DUB-SEN: Again very impressed with Aer Lingus Regional, their new ATR aircraft are even better than before. Crew very attentive and flight on time both ways. Would definitely use them again instead of Ryanair from Stansted. Only gripe was hand luggage allowance. We were really restricted on what we could take onboard and had to end up purchasing another checked in bag so it was annoying when you see passengers with bags that well exceed the dimensions on their website carrying them on board.



Aer Lingus Customer review :  22 April 2014 by S Leonard    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin-Malaga, 7th April, EI 584/585. Booked flex fare as it includes lounge access, bags etc on this particular flight. Aer Lingus use the the Airbus 330 so you can reserve the seats normally used in Premier Class (economy service). All good, nice crew, as per previous comments the IFE is a bit of a joke even in the premier seats the remote control doesn't sync with the screen and the touch screen has to be "thumped" to get any reaction. Choice of movies and TV was poor but I didn't take the flight to view movies used my iPad. Onboard wifi available at 11.95 euros per hour, return flight same good crew but I felt a little stretched as they now operate with minimum crew numbers of 8 on board as against 11 when I last flew this route. One comment I do have to make ..there has been huge media coverage on Aer Lingus launching their new "Bia" inflight menu by celebrity chef Clodagh McKenna, someone should point out not everyone in Ireland is as addicted to cheese Ms McKenna appears to be! Every single sandwich and snack has one type of cheese or another added, even on the pre-order meals it's a choice of cheese or more cheese. I'm a great believer in not trying to fix something that wasn't broken. Your old pre-order menu and onboard menu was edible! Take a tip from other airlines purchase on board menus. All in all Aer Lingus are good.



Aer Lingus Customer review :  22 April 2014 by J Downs    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tiniest, most uncomfortable seats I have ever experienced! If you are tall, forget any leg room or comfort! Unfathomable why arm rests do not totally lift up to increase possible passenger comfort! The chicken curry was frankly awful. Crew were more interested in socializing with each other than providing passenger service. There were times that the crew area sounded more like an Irish pub - loud and noisy! And then there is the fact that for all connecting Aer Lingus flights you must be re-screened for airline security! It took us an hour to clear Chicago security in order to make our connecting flight, so allow additional time for this glitch! Aer Lingus may be a cheaper ride but I will not travel with them again!



Aer Lingus Customer review :  22 April 2014 by Zafrullah Hamzah    (Ireland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin-CDG return, this was on a flex fare so not really in business class as such as business class is non existent on short haul flights. While the service from the cabin crew was friendly and efficient I note several issues that management needs to address. Flex fare entitles you to access to airport lounges. This needs to be made stress free for passengers. This time I received the invitation by email but as I had changed the dates as I am entitled to do I used the original lounge invitation (as no new invitation came by e-mail). No problems encountered in Dublin but while in Paris the staff in the Icare lounge came back to me while I was sitting down and eating to verify that the original lounge invitation reference matched my flight reference. I don't blame her as she was very apologetic for having had to do so. Surely if this is an issue for ground staff Aer Lingus should send a new invitation when you change the dates. In some previous flights the invitation did not come at all and Aer Lingus did not reply to my queries and there were issues getting access to the lounge without this "invitation". Perhaps Aer Lingus does not really bother with this as most people don't really bother with paying the higher flex fares. However for those who pay they should get what they pay for without any stress. I would also suggest that if you pay this fare you should at least be entitled to one meal and one drink on your flight, since the fare costs 3 to 4 times more the cheaper fares. I will continue to use Aer Lingus as I live in Ireland and I find their cabin crew generally friendly and efficient but I hope management takes note of my comments and suggestions. If they don't address these issues they may find more and more people opt for their competitors like Ryanair.



Aer Lingus Customer review :  20 April 2014 by C Napier    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight from Belfast to Malaga was cancelled on the 8/4/2014, reasons unknown and we were moved to the 9th. This was unsuitable so I called the customer services and without any hassle we were moved to a flight departing Dublin for the original date. When we checked in via the self check in machine, our pre booked seats had changed, and when mentioned to the desk staff, they quickly corrected our seats back to the original with a sincere apology. The morning flight was on an A330, the advantage to this was we had IFE for the short 3 hour flight, but it was a welcomed bonus. Crew were friendly and accommodating to any request and seemed to enjoyed serving the customers with a smile even when it was a full flight. This was a faultless flight in every respect arriving at destination bang on time. I really can't fault this airline, every single employee I had connect with either from the call center to the gate agents to the cabin crew made us feel welcomed. It is a shame that the return flight from Malaga to Belfast left to early for us otherwise I would have made this a return trip.



Aer Lingus Customer review :  20 April 2014 by Michael Elric    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Honeymoon's are supposed to end nicely! Not with Aer Lingus being 2 hours late to Chicago and missing all flights back to Los Angeles. The ladies who work there are so unhelpful. They made us run to a flight that was taking off in 20 minutes and gave us a voucher to a holiday inn if we don't make it. Of course we didn't make it! We had to go through security all over again! Their phone lines go down at 9.45 ET which means when we call after missing the 8:05 flight to LA they're closed, they put us on an infinite loop hold! Flight and airport wait time total was 14 hours! Now we're just stuck in Chicago and wouldn't have been if anyone would have put in any real effort in to get us home, like putting us on the 9.25 flight that would have given us plenty of time to get to the terminal from international. Instead of doing what was right, they did what was easy. Truly sad and disappointed in the customer service of Aer Lingus.



Aer Lingus Customer review :  15 April 2014 by M Matron    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled from Manchester to New York via Dublin. On the way out, the TV's were not working, they reset them several times and still didn't work. Food was very poor so advise taking a sandwich with you. Loads of free pretzels for some reason which were horrid. No choice of snack and a very small orange juice break. Coming back, we had paid for an upgrade for our seats, we were shocked to find ourselves in the middle row of the plane no where near our allocated seats. Complained to air hostess who said they had changed the plane so therefore had been downgraded. No compensation and certainly no refund. Eventually after 2 months complaining we got our upgrade money back, no compensation for the stressful flight home though. Also, on the way back, the movies were constantly interrupted with news of Aer Lingus charity work and asking for money. I had no issues donating the rest of our dollars but would have done so without being asked 10 times.



Aer Lingus Customer review :  28 March 2014 by Mary Anne Zera    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've been to Ireland 6 times in the last 10 years and have always flown Aer Lingus. The first time was lovely, then United Air got involved and things went completely down-hill. This last trip was horrid. I don't know how anyone could find the seating even close to comfortable. I weigh around 108 lbs and was traveling with my 145 lb brother, the seat felt like concrete. Like one of the other reviews, I have to sit on the pillow. These retro- fitted planes are the pits. The seat in front of me was 12 inches from my nose (the screen was basically in my face.) The arm rests don't fold all the way back, so you have to be a circus contortionist to get out of your seat. Two people cannot pass one another even if they're going sideways. An older gentleman literally fell into what was luckily an empty seat trying to get back to his seat. The flight attendants were pleasant enough, except for one male, who thought he was "large and in charge". The food was the usual stuff, basically it was edible. My brother needs a cane for walking and were with the other handicapped to get on the plane on the return flight. Unfortunately, we ended waiting 20 minutes in the cold ramp thing (can't think of the right term) that leads to the plane while cargo was being loaded. That's right, cargo, not luggage. Yep, the people who need canes and walkers were standing around for 20 minutes. As for the entertainment, it didn't really matter since I can't look at a screen that's right in my face.



Aer Lingus Customer review :  18 March 2014 by R Barton    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

3/4/2014 flight to Dublin. 3 of our group were flying from LAX and one was flying from Denver. Both flights had less than 2 hours layover in Chicago. Since you have to change terminals and go through security again this layover is just unacceptable. The LAX group barely made the flight. It was almost fully boarded when we got to the gate and we did not dilly dally at all. The flight from Denver was 20 minutes late. Our friend and 5 other people ran from Terminal 1 to Terminal 5 and arrived at the gate at 5 minutes before takeoff time. All 6 passengers were denied boarding. They watched the plane pull away from the gate. The exasperating thing is that the Aer Lingus staff at the gate take no responsibility and show no empathy for this issue. It should be noted that we arrived in Dublin 1.5 hours early. So waiting 5 minutes to board those 6 passengers would not have impacted the arrival at all. Then to make it worse, on our return flight they canceled my friends upgraded meal. Their logic was "well you weren't on the flight to Dublin for your upgraded meal so we canceled your return meal". I agree with the post about the seat arm rest not going up. Not because you can't spread out, but because you cannot get out of your seat to go to the bathroom. Bottom line never again and I would not recommend Aer Lingus to anyone.



Aer Lingus Customer review :  4 March 2014 by A Clarke    (Ireland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round trip to New York (EI 105/104). Flight out on time and the food was pretty decent, I had upgraded my meal choice. Pretty quiet flight, not too busy and plenty of space to stretch out, although the middle armrest not lifting up all the way is pretty annoying if you're trying to spread out a bit. Fantastic crew. Return flight was fine, food not as good and again great crew. However, why is this flight scheduled to leave at the time it does (5.30 pm) and then arrive into Dublin 5.5 hours later, it's fast but when you land in Ireland it's still only 11 pm in NYC. If the flight is that short and apparently it regularly is then could it not be scheduled it to arrive in Ireland the same day as it leaves NYC. Also, I think it was a surprise to ground crew that we got back so early as we had to wait 50 mins for bags to arrive. Aside from that though, good round trip.



Aer Lingus Customer review :  25 February 2014 by N Harvey    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

21/2, 9pm, EI249, Friday evening Gatwick flight. Usual appalling slow boarding due to passengers having too much hand luggage and no common sense. The seats were smaller than Ryanair and for some unknown reason tilted so it was like we were going to be launched into the sky. The whole flight was extremely uncomfortable and hot. Out of interest can Aer Lingus passengers not count as they seem to have trouble working out where their seats are? Also one case and one piece of hand luggage seem to be interpreted as one case and ninety five bags.



Aer Lingus Customer review :  24 February 2014 by J Thompson    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew JFK to LHR with family of 5 and overall was very satisfied. Transatlantic flights were not full and the whole family had extra room. Only irritating issues were too many announcements which kept everybody awake and seat armrests which do not come up all the way allowing one to stretch out over empty seats. Dublin to London flights were also good. Although we would have preferred direct flights the savings going through Dublin were substantial, and well worth the slight inconvenience, plus on the way home one goes through Immigration in Ireland, which works very well.



Aer Lingus Customer review :  14 February 2014 by Mark McCullough    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BHD-LGW, A319, January. Perfectly acceptable short flight with friendly crew. Boarding is slow, because all managed by just 1 person.



Aer Lingus Customer review :  14 February 2014 by Alan McGaughey    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with Aer Lingus round trip Dublin-Gatwick this week. Very pleased with the service overall. The outbound flight on Tuesday was lightly booked and we got away early. Terminal 2 is very pleasant to use and even the security area was moving quickly. This was the first time I had used the pre-order meal service and it worked well in getting the breakfast before the main cabin service began. It is good value and I would estimate that about 10 of the 50 or so passengers had pre-ordered. Coming back was even easier at Gatwick airport and this was an almost full flight. The cabin crew were especially good. I ordered tea and the cheese board (could do with a little more cheese). Weather was bad coming into Dublin in the aftermath of the storms and I could tell we weren't going to be able to land from the approach and just before touchdown we went on a go around. The Captain came on and was very re-assuring and explained what had happened and again the cabin crew were very reassuring in making the extra safety announcements. Nice experience and nice product and great crew.



Aer Lingus Customer review :  4 February 2014 by J French    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAN-DUB return. Outbound delayed an hour due to problem with something in hold and had rubbish on floor when boarded, return delayed almost an hour due to knock on delay. Attendants were nice both journeys.



Aer Lingus Customer review :  28 January 2014 by L Webb    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CWL-DUB and DUB-CWL, flight EI3291 29/10/13. Outbound - The flight attendants always had a smile and were very helpful throughout. The only negative thing about the outbound flight was that there was a mother that did nothing but shout at her kids from the moment we took off until the moment we landed and when your flight is at 8.30 in the morning it's the last thing you want. Inbound flight DUB-CWL, flight EI3298, 31/10/13 - we left Dublin later than scheduled due to the fact there was a technical fault with a light in the cockpit and could not take off until it was solved. Within minutes engineers were onboard and both the captain and flight attendants kept us up to date with what was going on and reassuring us that everything was going well. The flight attendants on the inbound flight were much friendlier and talkative which is a great thing to have on an airline. Even though our flight departed late we landed just 5 minutes later than scheduled. I have recommended this airline to family and friends and actually me and a friend have booked to go back to Ireland with Aer Lingus on the new BRS-SNN route in April! Looking forward to it!



Aer Lingus Customer review :  16 January 2014 by M Studzinski    (Poland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-DUB, flight delayed for 3 hrs. Check-in agents said it was due to bad weather in Dublin, crew said due to maintenance problems. I understand they wanted to do quick turnaround, but the plane was filthy, full of rubbish on the floor, seatbelts not folded, seat pockets not emptied etc. Inflight magazine was glued with chewing gums, so it was impossible to read it. Crew announced they don't have any hot meals and sandwiches left, from previous sector, so only snacks and drinks were available to purchase. Crew did their job, but nothing more. Sad, low cost- like flight, even though it cost 280 Euro.



Aer Lingus Customer review :  8 January 2014 by Marie Hazelwood    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris-Cork, EI821, Dec 23, return Cork-CDG, Dec 30. I travelled with Aer Lingus over Christmas/New Year. Very busy. Staff were very pleasant, and unlike another airline on this route, treating passengers with respect, or weren't out-to-get me because I had a shopping bag with my carry-on, coming on board. The staff make this airline very pleasant.



Aer Lingus Customer review :  3 January 2014 by Basil Duffy    (Ireland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin to Cardiff on Friday 27 Dec. Stormy day but no information as to when flight would depart. Left waiting in very cold room in bowels of the airport for 2 hours. Flight took off just over 2 hours late but disappointingly pilot never told us they had not taken our baggage due to weight restrictions. At Cardiff everybody stood around the baggage carousel and no bags. Rang Dublin to find out when bags would arrive and found no info. Told case was still in Dublin and as we were due home on Sunday 29th December, to go to the baggage counter in arrivals. On Sunday at 1pm I got a call from Cardiff Airport to say my case had arrived and as we were flying home that evening they would hold it at the airport. Like previous comments I like to support The Irish Airline but my confidence in them has been shattered and a good weekend was destroyed.



Aer Lingus Customer review :  30 December 2013 by P McCarthy    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EI 178 Dublin-London. Thoroughly agree with previous reviewer. Lack of information was very frustrating and unhelpful. Despite the delay, luggage also did not make it out of Dublin, so it is missing somewhere in the world now. Missed transfer to Sydney and no provisions were put in place for those who missed their flights. As an Irish person living abroad, who wants to be proud of their national airline, I was very disappointed with the experience I had.



Aer Lingus Customer review :  29 December 2013 by Daniel O'Connor    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EI 178, Dublin - London, 27/12. Original flight cancelled. No staff at gate to provide explanation. Eventually rebooked on EI.178 which was delayed a number of times and departure gate changed on each (4) occasion. When this raised with staff, response was rudeness. Flight eventually left 4.5 hours late (missed London train connection and had to book into Heathrow hotel). No food vouchers provided despite wait. On board aircraft, no sandwiches available despite 4.5 hour wait in terminal. Had to pay 13.50 for tea, ham and cheese 'toastie' and separate cheese/biscuits. Most of 'toastie' overcooked/inedible, separate cheese and biscuits soggy, unpleasant and also inedible. 'Use by 'date on toast is wrapper 5 days past expiry. Complained: 10 refunded. Raised matter with purser before leaving aircraft. Argumentative, patronising and risible response. One of the worst overall travel experiences I have had - and will never fly this airline again.



Aer Lingus Customer review :  29 December 2013 by D O'Mahoney    (Ireland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bad weather at Dublin airport. Flights understandably delayed. Aer Lingus and DAA give no information for hours. Then load us on the plane with no information. Then pilot advises we have no baggage loaded and no catering loaded and has no idea when it will be loaded. So welcome aboard, sit here for hours with no food and no departure time. We know the weather is bad why not have the courage and customer service gumption to communicate with customers and explain what is happening.



Aer Lingus Customer review :  25 December 2013 by A McDonnell    (Ireland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madrid - Dublin, EI 595, 22/12/13. Check/baggage drop in Madrid (sub contractor) slow, inefficient. Aircraft clean comfortable. Punctuality, slight delay on departure, arrival on time. Flight attendants efficient, friendly and very professional. Greatly improved offerings of food on board at reasonable prices. Baggage delivered speedily on arrival in Dublin. Altogether excellent flight and service. They do however need to watch that they are not let down by ground handling agents.



Aer Lingus Customer review :  16 December 2013 by K McCarthy    (France)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GVA-DUB, A330. Consistency is something Aer Lingus need to figure out. After a recent flight it has me irked. Outbound my designer coat had to be bunched into a ball by a very abrupt FA and put up top for take off due to it not being secure. Inbound, my neighbour had 3 shopping bags and a coat on the middle seat and not an eyelid batted? Food service is also always hit a miss, outbound I was able to buy a breakfast offering on return nothing was available. Also I note the seat belt sign seems to stay on unusually longer than any other airline, probably to keep passengers seated longer in order for service prep. Seats are comfortable for short haul, leather but starting to wear slightly. Gold Circle club is a waste of time. At Dublin I attempted to check in at a computer terminal with my passport, and told to report to a physical desk for check in. Oh joy huge queues, luckily I tried another machine and it worked fine. The only reason I find a lot of people use IE is the route monopoly. I try fly with connections to Dublin when I can, but something I have to subject myself to the unfriendly FA's and chaotic boarding and late arrivals.



Aer Lingus Customer review :  9 December 2013 by Colin Boakes    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have become regular business class passengers on Aer Lingus & they never fail to impress. This time we flew from Dublin to Orlando on EI 121 and returned from New York on EI 104. On both flights the service was quite outstanding. The crew are friendly but professional and the food and wine selections were of high end restaurant quality. Given our experience with other carriers business class, usually at much higher fares, the Aer Lingus product has to be one of the best available. We only wish they would once again provide a premium offering on European routes.



Aer Lingus Customer review :  5 December 2013 by Joseph Reilly    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

11/11/2013, my companion and I flew from San Antonio to Chicago and there caught Aer Lingus Flight EI124. The Aircraft was an Airbus 330. The Senior Crew Flight attendant was a very compassionate woman who attended to us, and all of those around us with interest and tenacity. The seats we paid $50 extra were extra leg room (perfect), the seat itself for me (I have a 44" waist was tight but tolerable). The food was very good (Lasagne) and the later sandwich (ham and cheese) was also very good and unexpected. Great flight. The return trip on 11/18/2013, Flight EI125 we thought, OK, now we'll see how it is in comparison. The Male Flight Attendant and also Senior Crew member was great as well. We had the same seats on the opposite side of the cabin. The amenities of even economy class on this Airline are excellent and a great value. The equipment is first class and the crew made me proud to be Irish American.



Aer Lingus Customer review :  28 November 2013 by Sean Murray    (South Africa)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Went on a holiday to Ireland, bag booked through from CPT to DUB then on the return from DUB to CPT the check-in lady said her system does not allow her to book the bag through to CPT. I have travelled this route for 10 years and have never come across such nonsense. As a result our family will never use Aer Lingus again. However it seems that it depends who you end up with when checking in, a disgruntled employee can make your experience with Aer Lingus a nightmare.



Aer Lingus Customer review :  25 November 2013 by P McDonnell    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Use regularly on the ORD-DUB route, as well as on its European short-haul routes. The transatlantic flights are always pleasant, clean aircraft with friendly staff. IFE is adequate, with personal seat-back TVs. Only complaints are that the economy seats are pretty hard and uncomfortable - they're actually nicer on the short-haul flights. I usually have to sit on the pillow to be comfortable. Also the departure gate area at ORD is too small for the number of passengers on the flight - numerous passengers end up standing and sitting on the floor in the hallway. Never had any serious issues with flight delays or baggage issues. Aer Lingus is head-and-shoulders above its only competition on the ORD-DUB route (AA), and its the clear choice for transatlantic flights to Ireland.



Aer Lingus Customer review :  25 November 2013 by Glenn Jagdeosingh    (Trinidad and Tobago)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We booked to fly from Dublin to Gatwick. Aer Lingus was the only airline flying this route on that day, so I had booked them as opposed to BA. We had some extra baggage, so I went ahead and booked an extra bag ahead of time for 15 Euro. When I got to the airport, I was told that although I had booked and paid for an additional bag, I was still only allowed the same baggage weight allowance for one person (20kg). I cannot understand why anyone would want to purchase an extra bag without wanting extra weight. I assumed I would be allowed 40kg when I booked the extra bag, but I was still only allowed 20kg which would have been the same weight as if I had not booked the extra bag. I am sure that a lot of other passengers fall for this! In all fairness, Aer Lingus is a good airline to fly light. They have very competitive prices if you travel light, but it can cost you your shirt and pants literally if you are over weight. I almost had to pay 300 Euro in over weight fess. Fortunately the staff at check in allowed me to manipulate the items in my luggage. I carried three coats in my hang on the plane and adjusted items between my luggage and hand luggage.



Aer Lingus Customer review :  22 November 2013 by N Harvey    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick to Dublin on 15/11/2013, AE 249 - 9pm flight. Friday flight - delayed yet again due to Aer Lingus passengers taking their time to get on and off the plane. People again had too much hand luggage and the ground staff were forced to place some in the hold. Late take off due to passengers being selfish and hogging the overhead bins and generally being thoroughly stupid with regards to the basics such as sitting down quickly and being able to count from 1 to 29. The crew found it frustrating and its credit to them they kept calm during a very unnecessary delay. I'm finding this behaviour very annoying and am going back to Ryanair who at least make the effort to be on time and their passengers don't push and shove like Aer Lingus passengers.



Aer Lingus Customer review :  21 November 2013 by Davis Daniel    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The service and food was adequate considering we got a good deal on round trip flights between SLC and Dublin. Rather it would have been a good deal if Aer Lingus didn't end up charging my $521 for two more tickets to return home. After getting a little lost in Dublin, we arrived at the airport with a little over an hour before our departure time. When we tried to check in at the kiosk, it said check-in was closed. The attendant directed us to the check-in desk. They told us check-in had closed 15 minutes ago. When I pointed out that there were no lines at security and that an hour would still be plenty of time to get to our flight, they still refused to let me check in and sent me to another desk to find another flight. The frustrating thing was, I presumably would have been allowed to check in on the kiosk if I had been there 15 minutes earlier, but I still could have had to wait in line to check my bags. That was not the case. I was able to walk right up to the desk because the airport was not very busy. When I went to the customer service desk, we still had 55 minutes before our departure. Told they could get us to the U.S. that night, but we'd have to find our own connections, but she was not willing to quote the price of those other options. As it turns out, it looks like Aer Lingus sold our seats out from under us. Yes, I suppose I should have arrived earlier, but I've made long haul flights before with less time to spare. Not a good ending to our honeymoon.



Aer Lingus Customer review :  5 November 2013 by P McMahon    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was rebooked with Aer lingus to Dublin after our BA flight was cancelled due to technical difficulties. We were very impressed with the friendly and professional service offered. The aircraft was spotless, fresh and bright. The crew kept us informed of our progress and had issued a very warm welcome on boarding. On the downside, we had booked on a full service airline where drinks and a snack were included, on Aer Lingus you pay. However, the full breakfast I ordered was delicious and well worth the money. I look forward to booking with you in the future.



Aer Lingus Customer review :  4 November 2013 by N Lezotte    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Best experience I have had flying transatlantic. Flew round trip MCO-DUB, 10/22 and returned 10/31. Continuing service to CDG. Very friendly and ever present staff on the transatlantic portion. The seat turned into an almost lay flat bed which provided a sound sleep in both directions. Wines were well chosen and poured frequently. Meals were well presented with a variety of appetizers before and hot breads during dinner. The staff service and the overall cleanliness of the plane convinced me that I had made the right choice for an airline. The connection DUB-CDG was a packed economy flight. For an hour and a half flight it was tolerable. Aer Lingus competes with Ryanair on this route so everything including water is for sale. My choice from now on for transatlantic flights. Clearing customs and immigration in Dublin is a real plus. American customs and immigration are rude and hostile but about what you would expect from them.



Aer Lingus Customer review :  4 November 2013 by J Fox    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-DUB, EI108, Nov 1st. Another more or less faultless flight with Aer Lingus across the pond. Young cabin crew who were enthusiastic, smiling and charismatic. Very attentive to all passengers on a late night flight from New York to Dublin. Pilots again very informative on routing, weather and arrival time which is great. Crew apologetic for delay leaving JFK but flight still arrived 55 mins ahead of schedule. Added bonus was the fact that the crew played some great, modern music while taxiing to stand after arrival. One minor criticism was the pace of check- in/bag-drop. Great job all round.





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