AER LINGUS review :  1 July 2009 by J House   (UK)

Manchester to Cork return. Aircraft clean, polite and attentive FAs and newish aircraft on both flights. Outbound flight on time, inbound flight an hour late. For GBP38 return on a weekend flight, one really can't complain.

AER LINGUS review :  29 June 2009 : by L Melbourn  (UK)

LGW-MUC return. A welcome competitor for the low cost sector. Booked their promotional £9.99 deal. You can reserve your seat online so no manic rush to board the plane. Both flights on time, modern A320's. The food and drinks onboard are reasonably priced, seats recline. The crew were friendly.

AER LINGUS review :  25 June 2009 : by S Gleeson  (USA)

Just went from New York to Ireland. My return trip was excellent but the flight to Ireland was the worst I ever had. Aer Lingus chartered an OMNI airlines plane which not only the dirtiest plane I have been on in my 25 years flying but also had reading lights not working at various parts of the plane which caused unrest on how the rest of the plane was maintained. There is no way that any official from Aer Lingus looked at this plane prior to the flight as the would not have let their passengers on it.

AER LINGUS review :  23 June 2009 : by R Morehouse  (USA)

Dublin to JFK on 6/19/09 cancelled due to "technical difficulties". Horrible customer service trying to get rescheduled. They also advised that they had no responsibility for the money that I had to pay for my USA flights that had to be rebooked even though Aer Lingus nor Jet Blue serve the city into which I flew.

AER LINGUS review :  23 June 2009 : by Brian Hill  (UK)

LGW-MUC-LGW with two of us paying a total of under £68 including pre-booking one bag. Excellent value for money, both flights nearly full but left and arrived on time, attentive cabin crew, one year old A320 with lots of leg room, what more is there to ask except perhaps a more accessible check-in area than Zone B at LGW?

AER LINGUS review :  23 June 2009 : by David Goff  (UK)

LGW-FAO-LGW. Used on line check-in & then dropped bags at airport which was quick & easy. A320 & Departed on time both ways.. On board seating was fine (6A) & service was good but excellent on the way home. They didn't try & sell you goods all the way through the flight. Staff were efficient & helpful. On board Sky Cafe was reasonable value for money, £2 Coffee & £4 for a hot pannini. Overall a very pleasant flight & would certainly use then again.

AER LINGUS review :  22 June 2009 : by Kevin Donegan  (Spain)

DUB-MAD this week. Been using Iberia on this route for a while but was pleasantly surprised by the seat comfort on Aer Lingus, although it helped that the flight was not fully booked. Would both recommend the airline and likely choose them over Iberia next time (Aer Lingus usually is a bit cheaper than Iberia). Dublin airport was a mess as usual but there were enough Aer Lingus staff on the desks at 5am to make for a speedy check-in experience. Was able to bring a reasonably large carry-on onboard that some other airlines might reject. Boarding in Dublin was in the rain - no covered stairs to plane doors, with passengers timing their dash from the terminal building to the plane. Can't comment on on-board service as I slept through most of the flight but everybody seemed friendly and cheerful enough.

AER LINGUS review :  20 June 2009 : by T Liu  (Canada)

AMS-DUB return (connecting from YUL on KLM), in Economy class. I was actually on a KLM ticket operated by EI. Everything okay and ordinary (no amenities, plane was clean), but one has to keep in mind that they don't serve free food or drinks; those you have to pay for, at fairly standard airline prices. The carry-on limits posted on Aer Lingus's website are completely unenforced, which was a good thing for me since the limits are very low (6 kg!). Service level about the same as low-fare carriers and prices about the same too (can't speak about that personally, since I was booked on a longer itinerary through KLM). DUB needs updating (which it is getting) and transfers at AMS are a pain.

AER LINGUS review :  10 June 2009 : by M Wickham  (Ireland)

Cork-Lisbon-Cork last week. Prices attractive. Staff pleasant and hard-working. The fact that seating is allocated avoids the scrum that mars Ryanair flights. The only downside to the trip was the inexplicable failure of Cork Airport to use the airbridges. Instead we are forced to exit the plane on the tarmac make a dash for terminal in bad weather - which is frequent and face stairs to reach the baggage hall and immigration. The Aer Lingus baggage charges mean that people are bringing very big carry-on baggage into the cabins which can lead to raised voices on full flights when overhead lockers fill up quickly.

AER LINGUS review :  6 June 2009 : by S Burke  (Ireland)

MAD-DUB. Flight left on time. Cabin crew were excellent, friendly and professional. Nice choice of food and drinks, however no ice. Was told that it was an ongoing problem! How can one be expected to pay €6 for a gin and tonic without ice? Good alternative to the major competition, although standards are dropping rapidly to what Aer Lingus once was!

AER LINGUS review :  5 June 2009 : by P Macfarlane  (Ireland)

Gatwick to Malaga went well. Nice to have allocated seats instead of the easyjet or ryanair priority booking which does not work often. Lack of queues helped. Also no buses only bridges.

AER LINGUS review :  1 June 2009 : by S Duvall  (Ireland)

Aer Lingus aren't much better than Ryanair. Flying transatlantic with them as I've done constantly for the past 7 years has gone from a pretty nice experience to an ordeal to have to get through. Standards have dropped below measure, the flight is uncomfortable, the cabin crew make a habit of waking you up in order to ask you to close/open your windowshade. Vegetarian option food is made nearly impossible to request: you can't do so online at the time of your booking (or online at all, for that matter) ; you must ring the airline at the airport 24 hours before your flight if you have a dietary need. That's pretty ridiculous. Now they are charging for seating requests. Aer Lingus act as if they would rather punish the customer than welcome the business.

AER LINGUS review :  22 May 2009 : by T Ring  (UK)

LHR-ORK-LHR economy. Fllight attendants good. Despite being late, a pleasant experience. Return journey, left on time, but delayed on route by weather at Heathrow. Flight and service as outward journey. £40 cheaper than Ryanair and with a case.

AER LINGUS review :  20 May 2009 : by J Matthews  (Ireland)

DUB-JFK return Economy. Pleasant flight both ways. In-flight entertainment with personal TVs although the choice not as extensive as I would have liked. Meals were decent although on the return flight only one meal was served. Flight crew were friendly with good presence on the return leg especially.

AER LINGUS review :  18 May 2009 : by S Martin  (Ireland)

Dublin-Bordeaux. Getting to check-in for Aer Lingus flights to France (and UK< Germany) is a pain at Dublin Airport as these counters are two levels below the departure level (to which you then return to clear security!). Used fastpass to obtain boarding cards which was great. Self-service bag-drop a disaster. System not working despite the 5 or so EI staff waiting around to help. Thus most customers had to queue for the 1 EI agent actually doing bag-check. Terrible misuse of staff resources. Gold Circle lounge at Dublin has been refurbished and it looks better. Better choice of snacks. Flight 45 minutes late boarding and almost 60 minutes late departing. Same delay pattern on returning later in the week. EI’s biggest weakness on short haul are punctuality and a lack of recognition for Gold Circle elites.

AER LINGUS review :  16 May 2009 : by Amanda Cowan  (Ireland)

DUB/ALC 2 adults and two children. An excellent experience, very clean aircraft, on time arrival and a good price as well. Following my previous review on Skytrax, staff gave my children milk to drink, they also helped us deplane and buttoned up coats and hoods for the torrential rain in Dublin. A wonderful trip.

AER LINGUS review :  15 May 2009 : by B Shefferly  (USA)

ORD-DUB, SNN-ORD. Aer Lingus Premier Class is more like a premium economy product. The seats are angled lie-flat so you can't sleep on your side. They only have a small pillow like economy class, and entertainment system is very limited. I had watched everything I wanted to see on the outbound flight, and the return flight offered the same selection. Service was poor on both flights. You saw the flight attendants only at meal times. Premier Class is not worth the money as it's priced as a business class product.

AER LINGUS review :  10 May 2009 : by H Maenen  (Netherlands)

Amsterdam-Dublin and back. Enjoyable flights, friendly staff and the flights on-time. The costs of drinks and snacks is not too high and the A320, was comfortable.