AER LINGUS review : 17 May 2008 : by B O'Sullivan

Customer Rating : 5/5

DUB-RIX-DUB. Both flights full, friendly staff. Good selection of drinks and snack available to buy onboard. Luggage arrival was swift.

AER LINGUS review : 5 May 2008 : by B Checkoff

Customer Rating : 4/5

JFK-Shannon One way. Flight was on a A330 aircraft with seatback tvs. IFE not on demand, but worked fine. Flight departed on time, FA's friendly and helpful, food decent and edible, and the flight arrived slightly early. I would fly Aer Lingus again, but only if it is cheaper than other carriers.

AER LINGUS review : 30 April 2008 : by Sheila Gallagher

Customer Rating : 4/5

DUB-LAX-DUB. Couldn't fault the trip over to LAX as we had our own screens and on demand entertainment. Staff friendly. However on way home we only had the small screens and it was impossible to see them. Otherwise it was fine.

AER LINGUS review : 27 April 2008 : by Noreen Giblin

Customer Rating : 3/5

On return flight from LHR on 23rd April flight cancelled but offered seats on earlier flight which was delayed for almost an hour. Only took hand luggage for convenience but on boarding the plane which was quite full, found there was no room to store as others had taken on what in my opinion was far too big to be considered hand luggage. The crew announced that those who had no storage room could have their bags transferred to the hold and then collected from the carousel at Dublin. My sole reason for taking hand luggage in the first place was to avoid this. A place was eventually found further up the aircraft. Aer Lingus should be more specific about size of carry-on bags as people will always try to take advantage to avoid paying extra charges.

AER LINGUS review : 23 April 2008 : by R Green

Customer Rating : 2/5

DUB-AMS-DUB I have now decided to book my regular flights to Amsterdam from Waterford via Aer Arran since they tell you exactly what you are going to pay. There are no hidden insurance charges, seat booking fees or any other sharp practices that now seem to have become the norm with Aer Lingus. The recent €5 seats to the US debacle is just another example of how low Aer Lingus has sunk in my estimation and, when possible, I shall not use them again.

AER LINGUS review : 23 April 2008 : by David Gartside

Customer Rating : 4/5

MAN-DUB return. A320 economy. On time flights both ways with efficient pay-for catering. Ground arrangements, including fast bag drop worked well. Only complaint is the LCC approach to the website, with extra payments for baggage, advance seat reservations etc.

AER LINGUS review : 11 April 2008 : by James Fitzpatrick

Customer Rating : 4/5

SNN-JFK-SNN Business/Premier Class. It was the old business class cabin on the outward journey and the return. Very Comfortable. Service was great apart from not having one of the meals that was on the menu on the outbound. Aer Lingus are not on a par with what a lot of other carriers offer on long haul flights but still good all the same.

AER LINGUS review : 8 April 2008 : by Dave Houlihan

Customer Rating : 4/5

DUB-SFO-DUB Y class. This trip crew professional, friendly, ground crew helpful. DUB-SFO breakfast service, then dinner with bar service in between. drinks and snacks at the galley and then a light tea service with pastry and juice before landing. Landed 30 mins early, and through immigration in 10 minutes with bags on the belt. Same on return.

AER LINGUS review : 6 April 2008 : by Evan Mangan

Customer Rating : 3/5

DUB-IAD-DUB return economy. Very ,efficient crew. Brand new A330, individual IFE, good leg room, food satisfactory. Overall, excellent value for money.

AER LINGUS review : 5 April 2008 : by P Reynolds

Customer Rating : 5/5

Four Aer Lingus flights to Boston, London, Manchester and Amsterdam. Could not fault the staff on any of these flights. Very friendly and efficient, great service. Most flights on time, bar one, returning from Amsterdam delayed 15 mins.

AER LINGUS review : 2 April 2008 : by D Petersen

Customer Rating : 4/5

BFS-AMS-BFS return. Outbound the flight on time and around 75% full. The return flight was the late evening departure from AMS. It was full. The seats were comfortable, staff efficient. I wonder at the decision to remove the evening flight. A good service.

AER LINGUS review : 31 March : by C Huggins

Customer Rating : 4/5

I recently paid for the exit row seats. The plane was changed and I was in a regular seat. On asking I was told to read the small print that states "In certain instances seats may be changed for safety or operational reasons" and this is sufficient for them to keep your £20!

Aer Lingus review - by P McCracken

28 March 2008  Customer Trip Rating :

Flew economy return Dub-Bos-Dub. Both flights on time. Cabin crew on both flights were excellent and food in economy was surprisingly good. The inflight entertainment is quite outdated - no ptv (older aircraft) so bring a good book. Both aircraft well maintained.

Aer Lingus review - by A Mickelson

25 March 2008  Customer Trip Rating :

LHR-DUB-LHR. Used to fly on EI on this route a lot. Crew were friendly as ever, and reasonably priced food - but that's the only reason left to use them on this route. The last straw for me is that on my last trip, their online checkin seat selection now blocks out the first five rows - presumably to force people to pay the extra charge (not disclosed until you've booked, of course!) for pre-selecting them (or now, selecting them full stop). The emergency exit rows seem to be blocked out too, presumably for the same reason. Same thing has just happened with the flight i'm due to take tomorrow, so it seems to be the norm now. When the seat selection charges were introduced, no mention of the change in policy was made on the website until you'd paid for the flight (and in fact still is not, as far as I can see) ... this time they've gone one better and not even mentioned it at all! It's also worth noting that despite claiming to show the total price, the website doesn't actually do so until late in the booking process, when the handling fee (6 euros levied*per person) is added. Previously it was possible to separate the cynical website experience from the onboard experience, but now that you get to be crammed together on the plane too, this is not the case anymore. Infinitely preferable to Ryanair in my experience (but that doesn't say much). For routes where there is decent competition (Frankfurt, Berlin, LHR spring to mind) out there, at least check out the alternatives unless you're buying one of the very, very cheapest fares and don't care where you sit or need any "extras" like hold bags.

Aer Lingus review - by A Stanley

21 March 2008  Customer Trip Rating :

LHR-DUB Early morning flight. LHR boarding gates as usual cramped and tatty but boarding started early with plenty of clear announcements resulting in a very regimental and civilised boarding. Very warm greeting from senior crew member. Other crew members polite and chatty and helped passengers locating space for hand baggage. Service was very efficient - where they beat BMI with the paybar as they do not fiddle around with computers for sales. We arrived 5 minutes early into DUB after a short 50 minute flight. Off the aircraft swiftly and luggage was delivered within 15 minutes of stepping off. All in all a very good experience.

Aer Lingus review - by B Fallon

9 March 2008  Customer Trip Rating :

Additional Charges with Aer Lingus. I've just booked return flights for my family and am annoyed - in addition to a charge per checked bag per flight (€9), there are now two additional charges for selecting your seat(€5 and €3 per journey). There is no prior information on these new charges until you click on the screen to book seats. As we are travelling with young children, it is essential to book adjacent seats. In addition, be careful not to automatically choose travel insurance as it has now been incorporated as a default screen, but it is yet another additional charge per person( €15). Again, no prior information. Considering Aer Lingus markets itself as a good value airline, it's online flight booking facility has been designed to maximise revenue not service, and I believe the approach is quite cynical. In our case the 'fare' originally advertised attracted an additional 80% in fees, charges taxes.

Aer Lingus review - by Ian Henderson

6 March 2008  Customer Trip Rating :

BIA-LHR-BIA First time using Aer Lingus out of Belfast. Afternoon flight to LHR half full - return evening flight almost full. On time both directions even though deiced (snow) at BIA. Cabin crew attentive, onboard prices OK, A320s in great condition as new. Prices still very competitive and on line check in works well - although the 2 boarding passes takes getting used to. Overall a winner.

Aer Lingus review - by D Brennan

17 February 2008  Customer Trip Rating :

Dublin to Dubai and return. Flight on time, crew and check in staff were polite and helpful, food was good (but they could have put a bit more on the tray). We were on older A330 on the way out, with no individual IFE but entertainment on main cabin screens was acceptable. On the way back, we had the newer 330 which had individual IFE and new style cabin, which did improve the experience. The crew pointed out that drinks were available at Door 2, and there was never a problem being served there, or calling the crew to bring you something either. Its preferable to being stuck sitting down for hours, and on an A330 you are only ever one seat from the aisle so there's no excuse. They did do a drinks run and tea and coffee runs through the cabin also.

Aer Lingus review - by S Warren

17 February 2008  Customer Trip Rating :

DUB-MCO-DUB. The check-in process was fast with self-service check-in machines. Both flights on time. I upgraded to the premier seats for 150 euro each way which WAs extremely comfortable. Cabin crew professional and friendly.

Aer Lingus review - by B Stewart

11 February 2008  Customer Trip Rating :

LHR-DUB. Flight on time and crew were young, energetic and happy. Sure you pay for everything but who cares when the actual fare is so cheap. A321 was packed and the 55 minute flight duration meant that service was swift. However everyone who wanted to buy anything (drinks, food or duty free) were served with a smile.

Aer Lingus review - by G McCoach

11 February 2008  Customer Trip Rating :

GLA-DUB-LAX return. All flights departed on time and arrived early. A330 DUB-LAX was older model with no seat back TVs. A330 LAX-DUB was newer and there was a good choice of IFE in economy. Food and leg room OK for economy. Cabin crew professional and friendly. As I had reserved via Expedia, I wasn't able to use on-line check-in but check-in staff at GLA and LAX were very efficient. Being able to use US Immigration at DUB is a major plus - avoided the enormous lines at LAX. I've used Aer Lingus several times for transatlantic travel and I will use them again. In my experience, they're superior to American and as good as BA or United.

Aer Lingus review - by Aaron Clark

7 February 2008  Customer Trip Rating :

New York-Dublin, return. I love the check-in kiosks on both ends, they save time, make it more efficient more painless. Going through US immigration in Dublin is the best; it saves about an hour or so once you're on the ground in the US. Legroom on the A330 was excellent - significantly better than Delta 767's Continental 757. Kosher meal was good, and served ahead of everyone else; a plus. Cabin crew and pilot friendly and attentive. American crews should be taught what service really is from the Aer Lingus crew! IFE was good, individual screens for each seat. Gaelic and English announcements a nice touch. Overall a very good experience, would fly with Aer Lingus again!

Aer Lingus review - by Mark Hurter

30 January 2008  Customer Trip Rating :

ZRH-DUB-ZRH. Only downside is the baggage charge but if you pay in advance it is fine. Really like their check-in machines as you can choose your exact seats unlike some elder LX, LH machines that just let you choose between aisle and window. FAs nice, some more some less. Return flight delayed but well announced.

Aer Lingus review - by Greg Giles

29 January 2008  Customer Trip Rating :

I'm used to cramped seats, but the legroom that Aer Lingus allocates to its A330 passengers is ridiculous! Dublin to Chicago flight was the most uncomfortable experience, and food some of the worst I've had on a major airline! The only thing that saved this from being a complete disaster was the friendly cabin crew.

Aer Lingus review - by Alexander Lynch

17 January 2008  Customer Trip Rating :

Dublin-Helsinki and back. Airbridge used at DUB and HEL on the outbound, but bus transfer/steps used at both airports on return, which was less than desirable. Aer Lingus is one of the main users of Boarding Zone A in DUB and the area is in desperate need of refurbishment. Check-in at both ends a breeze, self-service kiosks and bag drop counters for EI passengers are abundant in both Dublin and Helsinki (Terminal 2 - Hall 3). Onboard service on both flights excellent, A320s leather seats with adjustable headrests. Cabin crew superb. Extensive SkyCafe snack menu is quite expensive, but quality of food is great.

Aer Lingus review - by J Milne

17 January 2008  Customer Trip Rating :

DUB-FCO. Used self-service at DUB where I could choose my seat. Avoided the scrum at the gate. Crew friendly, efficient and professional. The flight was only about 60% full so I had a row to myself. The captain made clear announcements. The aircraft was spotless with adequate legroom and leather seats. Aer Lingus is worth a little extra for the comfort and customer care. The only thing which lets down Aer Lingus is charging for baggage like Ryanair.

Aer Lingus review - by D Petersen

15 January 2008  Customer Trip Rating :

Belfast-Barcelona return. Check in efficient, pre allocated seats removed the scrum that other airlines think is a selling point! The aircraft was spotless with ample pitch and acceptable leather seats. A good selection of "buy onboard" products from catering trolley (including the local paper on the way back to Belfast). Barcelona is a painless airport to travel through. Overall an excellent experience.

Aer Lingus review - by S Wilkinson

8 January 2008  Customer Trip Rating : n/a

Chicago - Dublin Economy. My first and probably last transatlantic flight with Aer Lingus. Seats cramped and uncomfortable. Food was terrible and I speak as someone who will generally eat anything put in front of them. Service and food worse than American / Delta/ BA.

Aer Lingus review - by G Farrelly

8 January 2008  Customer Trip Rating :

CDG-DUB RETURN: Both flights pleasant once in the air. Prices of the Sky cafe reasonable E5-00 for a gin and tonic (same as in a bar in Dublin or Paris, probably cheaper). Both aircraft quite clean, nice seats. Staff good in both directions. Aer Lingus is handeled by Aviance in Paris. I counted 7 members of staff at the gate. A delay of 75 min occured. Not one of the 7 members of staff was helpful - when asked for information the response was rolled eyes. One announcement was made during the waiting. Some handling companies make no effort whatsoever to reflect the service values of the airlines they represent.

Aer Lingus review - by B Nugent

8 January 2008  Customer Trip Rating :

GLA-DUB-JFK - outbound economy, inbound business. Both sectors both ways on time and very good. Very good value for money for the time of year, just under 800GBP each for the return trip. Very good service, pity that inbound plane was an old 330 and not the new version with the better AVOD and business seats.

Aer Lingus review - by C Ryan

5 January 2008  Customer Trip Rating :

Dublin to Orlando. Our flight was delayed for 95 minutes due to the fact that the flight was going to take 9 hours and 40 minutes and needed a third pilot to fly that length of time, how Aer Lingus didn't know this in advance is crazy. We had to sit on the plane for that length of time, no blankets, with all the doors open, it was freezing. Eventually the "missing pilot" appeared and we took off. The flight itself was mainly uneventful. I do feel that individual inflight entertainment should be provided for that length of flight. The food as usual was awful - chicken or beef neither of which was in any way appetizing. Aer Lingus are cheap across the Atlantic, personally I would prefer to pay a little extra for better food and individual inflight entertainment.

Aer Lingus review - by S Williams

4 January 2008  Customer Trip Rating :

Glasgow to Dublin. Fare not cheap, around £100 return. Had to pay £12 to check in bags which was always free before with Aer Lingus. They force you to book this by limiting carry on baggage to 6kg. However no one checked this, so you could just risk it. Check in at Glasgow was a nightmare with a long queue. Check in at Dublin was a breeze as the new check in area for UK flights was empty (tho it was New Year's Day).

Aer Lingus review - by C Davis

16 December 2007  Customer Trip Rating :

Dublin - San Francisco return economy. A joy not to have to change at some nightmare European hub or an American airport. Sailed through immigration at SFO. Crew warm and friendly, very attentive to a sick passenger on return leg. Aircraft spotless, what looks like new seating was just fine for economy, got some sleep. Entertainment hit and miss depending on aircraft, if only Aer Lingus could introduce AVOD to all long haul aircraft.

Aer Lingus review - by John Leonard

16 December 2007  Customer Trip Rating :

Dublin Faro. I know everyone moans about having to pay for seat selection etc - but to be honest I found it worthwhile, it was 12 euro and a seat in the front row was great lots of legroom, crew good. The inflight pay menu is boring and out of date, and I´m sure they would sell a lot more with a better variety of food and drinks, the hot Irish "steamed" breakfast is long out of date, but to be fair they are still a good airline.

Aer Lingus review - by Colm Connolly

11 December 2007  Customer Trip Rating :

AMS-DUB and DUB-SXF-DUB recently with Aer Lingus. For the most part Aer Lingus did ok. The seats are tighter than they used to be and the pay-per-bag-and-to-pre-book-a-seat system is just Ryanair- chasing at it's worst. By the time you get through the booking, Aer Lingus fares aren't all that low. Service-wise the trips all went ok with on board service efficient, if not over friendly and except for one delay of over an hour going to Berlin the flights were relatively timely. However I do wonder why the airline allows people with infants on their laps into exit row seats. I'm pretty sure that isn't a very good idea, but no one seemed to see it as a problem in the crew, and indeed on one trip swapped a lady + baby into the exit row. Seems like a bad idea to me just in case something should happen. I can only rate the trip a 3 because Aer Lingus could, and should do better.

Aer Lingus review - by J Mikula

26 November 2007  Customer Trip Rating :

Premier Class JFK to Dublin return - a delightful experience. Flight attendants attentive and professional. Champagne pre departure and great wines after takeoff. Although the A330 was an older one it was bright, clean, and comfortable, presentation and food were excellent. L'Occitane giveaway bags were nice.

Aer Lingus review - by Roger Green

14 November 2007  Customer Trip Rating :

Three times in as many years my flight plans have been affected by threats of strike by the Aer Lingus staff. Because of the present uncertainties I have now cancelled my plans to fly to Munich with Aer Lingus later this month. If we - the customers who pay the wages of everyone in the company - are to be ignored in this wrangle with staff then it won't take too long before we abandon our national carrier for good and start looking for alternative, more reliable ways to fly. Aer Lingus cannot continue to treat customers in this cavalier fashion and then expect loyalty from us.

Aer Lingus review - by Mark Hurter

3 November 2007  Customer Trip Rating :

ZRH-DUB-ZRH. Doing the route frequently on EI or LH. Paid a bit more this time, around EUR 160. Both flights left late around half an hour. Friendly FA. The prices for products from the bar are ok if compare to shops in DUB Airport. Not that they are cheap. Fastpass system easy and would one can choose the exact seat compared to LX check-in machines. Just a pity that they started the full low cost price policy regarding luggage and advanced reservation of seats. But maybe it helps to keep the prices down. Though I' d rather pay a bit more and not having to worry about extra costs. Live in BSL but still prefer EI to FR.

Aer Lingus review - by A O'Connor

1 November 2007  Customer Trip Rating :

DUB-BLQ, VCE-DUB. Outbound flight fine. Dublin Airport a mess in the mornings but that's not Aer Lingus' fault. FA's great and planes in good condition, clean. Was getting a bit sour on Aer Lingus following their conversion to low fares but they seem to be getting on top of things again.

Aer Lingus review - by W Hernandez

18 October 2007  Customer Trip Rating :

JFK to DUB via SNN, aircraft very old, not individual IFE systems. Food was edible, FAs professional, and smiled. Leg room is good, I guess for the price I paid its good. On my return flight this time was nonstop DUB-JFK, I had the same experience. If you are on a budget, and you dont care about IFE and good food, this is the airline to choose.

Aer Lingus review - by Stuart Thompson

9 October 2007  Customer Trip Rating :

Boston - Glasgow. No inseat IFE on this older A330 but legroom adequate for economy and better than Delta and Continental. FAs very attentive, chatty and professional. Good appetising meal served on transatlantic service with food to buy on the 40 min hop to Glasgow. Only drawback was the three hour lay over at Dublin which rivals Heathrow for a chaotic traveller experience. Dublin seems to be a gigantic construction site at the moment with a new terminal and extensions being built. In the lon run, this should make Dublin a more attractive airport for future travel plans. Will certainly consider travelling on EI again.

Aer Lingus review - by John Connolly

20 September 2007  Customer Trip Rating :

Premier Class JFK-DUB return. Neither trip was the newer planes however service excellent. Seats comfortable but did not go flat. The entertainment system could use upgrading for business class. Crew could have been a little more attentive during the middle of the flight as I had to get up and ask for a drink. they should have walked the cabin rather than disappearing. Food excellent. Menu was very good. I would suggest avoiding the 5pm JFK departure. It is my understanding that this flight has a habit of being cancelled (ours was as well). A little updating and training and Aer Lingus could be top notch rather than just coming very close.

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