Aer Lingus Passenger Reviews and Aer Lingus Customer Trip Reports

PAGE 1 2 3 4 5

YOU CAN NOW VOTE  » HERE  FOR THE AIRLINE OF THE YEAR

AER LINGUS customer review :  29 July 2010 by D O'Sullivan   (Ireland)

DUB-BRU-DUB A321 on way out, A320 on return. Flight out over an hour delayed, seat covered in crumbs, and rubbish in seat pocket. Efficient and friendly crew. Return flight pretty much on time. Crew good. Return BRU flight at 9.15pm is not very customer friendly given it is one of the highest yielding routes and most customers finish their EU business at 6pm so are left waiting for a few hours. A change in schedule to leave Dublin at 4.30pm/5pm, and use the aircraft on return for a UK route would be much more customer friendly.

AER LINGUS customer review :  27 July 2010 by A McGaughey   (Ireland)

Dublin-Barcelona and Malaga-Dublin. Flight to Barcelona friendly crew and enjoyed reasonably priced breakfast. On return joined very long queues at Malaga for check in - took almost an hour to check in. Only 2 desks open (3rd desk closed early) and it turned out to be a A330 aircraft. No fast baggage drop either. Irish lady present helping the queue and flogging seat upgrades. Onboard service was very good - friendly and chatty. Given it was an A330 had full benefit of the inflight entertainment - movies, series and a huge selection of music.Overall a very good service, reasonably priced food and snacks, friendly staff and great entertainment.

AER LINGUS customer review :  26 July 2010 by Maurice Birch   (USA)

Tend to agree with J Connolly, having had the old business class product on my recent trip. Very poor seat comfort, IFE also poor. Meals okay, but of course no match if you look at Middle East or Asian airlines. Staff service was fair - nothing more, nothing less, but having flown Aer Lingus a lot over 10 years ago, today's onboard service is lacking any of the former quality.

AER LINGUS customer review :  25 July 2010 by J Butler   (Ireland)

DUB-ORD Business Class. Cabin clean,a relatively full cabin, and service outstanding. More than ample choice for meals, with regular drink refills. Afternoon tea excellent prior to landing. The only somewhat disappointing aspect is that the amenity kits appear to have been downgraded and now lack any Aer Lingus branding.

AER LINGUS customer review :  25 July 2010 by John Connolly   (USA)

Not impressed. JFK-Dublin and paid a little fortune at $2400.00 per person for two people. The service was ok, but not outstanding. The seats were not the lie flat kind and the entertainment wasn't very good. The lounge was ok, not great. On the way home our flight was cancelled. We had to stay in Dublin for a night, then took the morning flight and had the first two seats in premier next to the galley. They were noisy and there was no privacy whatsoever. I don't need to see and hear the FA's or what they are doing. I would have liked to have seen them check the cabin more rather than having to flag them down for a drink in their Premier class, which is simply not worth the extra money no matter which way you look at it.

AER LINGUS customer review :  20 July 2010 by H O Donnell   (Ireland)

Travelled from Rome last Sunday, got on an earlier flight, staff very helpful. When we got to Dublin our luggage was missing. We filled out the form with the help of lovely staff, and got our luggage delivered the following day.

AER LINGUS customer review :  20 July 2010 by R Wheeler   (USA)

Flew overnight from Orlando to Dublin. Flight over was fine. Cabin crew were nice. However, my 10 year old son got airsick when the plane landed and crew were no real help. Dublin to Orlando was where I was extremely disappointed. Flight crew were rude, acted like passengers were a bother. Barely spoke to us, and when we did ask for something, they'd disappear without a word and then come back and give us the item requested without another word and storm off.

AER LINGUS customer review :  19 July 2010 by D O'Sullivan   (Ireland)

DUB-AMS-DUB. Outbound a good flight, on time and efficient crew. AMS-DUB poor experience. No room above for hand luggage and had already paid for a bag in the hold. Staff unhelpful and I was told that it was my fault for not being on the plane first, although it was equipment and staff baggage taking up the space. EI are considering reintroducing business class, and if they do, this is something they need to sort out. An airline exists for the passengers (and the revenue they generate) and not the cabin crew. Fly with EI twice a month at least and they can be the best and the worst. They need to provide a more consistent service and management need to address this through training and changing the culture.

AER LINGUS customer review :  19 July 2010 by Roger Smith   (UK)

LGW-AGP-LGW . Outbound the baggage drop was painless and early morning flight left on time. The cabin was clean, seats comfortable, seat choice an extra cost but the standard seats provided adequate leg room. The crew were friendly and helpful on both sectors. Whilst the bargain fares soon mounted into a sizeable sum with seat reservations, baggage, taxes, credit card charges, etc, etc, overall it was a pleasant experience that you won't get on most of the low-cast carriers.

AER LINGUS customer review :  13 July 2010 by Nick Chaple   (UK)

LHR-SNN-JFK. Advised at check-in that the Shannon flight was 45 minutes late, but that we would make the connection. Finally took off 90 minutes late. With less than 2 hours between flights, and no more information, spent the flight to SNN wondering if we would get to JFK or not. On landing at SNN announcement made for JFK passengers to make themselves known to staff when leaving the plane. Once off the plane, met by a friendly staff who told us the JFK flight was delayed and he would be taking us on a short cut to customs. We were escorted to US immigration facility, real VIP treatment, and easiest entry to the US. We were happy with the delay as we were confident our luggage would have made it on board, and the pre clearance saves time on arrival. The flight was enjoyable. Comfortable seats, excellent AVOD entertainment, OK food, friendly and helpful cabin crew. Plane was a bit dirty. Aer Lingus should try to give more information about delays as the first 3 hours was needlessly stressful. Would fly Aer Lingus again, and US immigration at SNN almost makes up for the time lost flying via Ireland. Appreciated being able to select seats when we booked.

AER LINGUS customer review :  6 July 2010 by D McCormac   (UK)

LHR-SNN-LHR. Outbound flight not full, crew friendly and not pushy with the pay bar. I missed the return flight through my own fault but was immediately transferred onto the next flight for a fee. An on-time flight with no problems.