Aer Lingus Passenger Reviews and Aer Lingus Customer Trip Reports

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BHX-DUB day return, 15 June 2013. As a fearful flyer trying to overcome it, this was a pair of practice flights for me. Flight attendants could not have been more helpful and supportive, especially as they are really busy on short flight. A320s were great, and though it was a gusty crosswind day for landings, never felt anything but safe and supported. One attendant even provided me with some extra reading material in case I needed it to help distract me and even bought me a drink from the trolley! Was not expecting such above and beyond service. Do airlines realise how much of a good impression caring cabin crew give? Will definitely be flying with this airline again!

Edinburgh to Dublin. A one hour flight. My luggage was left in Edinburgh. There was little in the way of service or concern and I was left with the impression that this happens on a regular basis.

April 2nd 2013, Economy. BHX-DUB. This was my seventh flight with Aer Lingus, and again they didn't disappoint. The cabin crew were excellent, very friendly, helpful and caring. The aircraft was an A320 and was clean and smart, with the seats having good legroom and comfort. The flight was slightly late but the Captain was very informative and gave full route details. I can't comment on the food and beverages as I had none. Overall this flight was very comfortable.

Four flights Boston to Dublin, Dublin to Milan, Milan to Dublin and Dublin to Boston. Short leg flights were okay. Just 2 hours although we didn't see much of the crew and surprised that the only refreshment available on board had to be purchased. Long haul legs were another story. Incredibly disorganized "mob boarding" in Boston. Flight crew on outbound leg were quite grumpy and unfriendly. I had pre-ordered a vegetarian special meal with an allergy requirement. They got the allergy, but not the veg part and I was presented with a hunk of chicken, which the flight attendant said she thought was "Just a bit of tofu." Offered cheese and crackers. Returning, I had called to make sure I got a suitable dinner. Well, they had one, but I heard them give it to the woman behind me. I had to explain to her that she had my food and get it back. On the return flight, a flight attendant came with a big bag of blankets, tossed the bag into the corner, ripped the bag open and said not one word to anyone. No hot drinks available in the first round of service. Dinner trays stayed around far too long. On the return leg, the promised "afternoon tea service" was delayed and was basically thrown at us. After we landed, there was no attention from the crew. I've been flying internationally for nearly 50 years and have taken a lot of airlines and never seen anything quite like this.

Traveled with Aer lingus in May 2013 from London to Belfast City. Aer Lingus were punctual as I have always found on this route and the staff were pleasant enough. A major complaint is the terrible leg room their Airbus 319's which they received from Iberia. These aircraft are only just bearable for a shorter journey. I also found there to be too many in flight announcements selling food and goods. British Airways is the alternate option on this route and whilst their punctuality is not as good as Aer Lingus - every other feature is.

We flew Boston Logan to Dublin, and Shannon to Boston on Aer Lingus. It was our first experience on this airline and we were very pleased. The planes were A330-200s and were clean and in good condition. Very good entertainment choices. Food was standard airline fare. I didn't order the upgraded meal because I didn't think it would be any better, but from comments that I've heard next time I probably will next time. Flight attendants were friendly.

Had a disappointing start to our holiday! Delayed 2 hours from Manchester to Dublin, no one kept us updated and when we got on the aircraft it was filthy! Never flown with Aer Lingus before and don't plan on flying with them again!

On the Dublin to Chicago flight on the Friday returning Tuesday late afternoon. Nothing bad at all outbound, on time departure and arrival, flight crew were excellent, ordered the "Extra " menu for Euro and it was worth every penny. Flight back you cannot order the extra menu which is a great shame, again the flight crew were open, friendly and very professional - flight left late and arrived very early. Couldn't fault them at all - spot on. Well done to Aer Lingus.

April 27, 2013 we took an A330 Airbus from Dublin to Orlando direct. The food was the best I have had on an airline. All flight attendants were cheerful and courteous. The only complaint is that at Dublin airport, our boarding passes stated that the gate closed at 10.55 am, even though our flight did not leave until 12.40 pm. I do not appreciate being given misleading information like that, even if the airline is only doing it to get the slackers to show up on time. I say leave them a couple of times when they are late and they will learn to be on time and not cause the rest of us to show up at the gate only to sit for almost two more hours after already spending two hours going through security and customs! Also, the seat cushions on the plane are getting too compressed to have a comfortable trip lasting 9 hours. The seat cushions should be replaced with new ones.

No real complaints about the flight or in service facilities. Main complaint is about the badly designed website. I was flying Shannon to Boston and then on to Tampa with JetBlue. AL kept emailing me to complete the "Additional Information Required". However, their website kept rejecting my booking reference. Tried to email them (no reply). Tried over 3 days to telephone AL, kept getting recorded messages. Spent at least 1 hour trying to get through to a "person". Eventually did, to be told my booking reference was rejected as I was flying on to another destination (Tampa). Then she took the additional info and did it for me. Seems this is a routine problem! AL also could not print off Jetblue boarding card, Jetblue referred me back to AL.

LHR to Cork return. On time departure from Heathrow and early arrival into Cork. Early Departure from Cork and on stand 20 mins early into Heathrow. Clean cabin each way and efficient (if a bit brusque) cabin crew. Had reasonably priced drinks on the way out only with the bar service prompt and fast. We paid extra for row 1 which was worth every penny. The only downside was oversize bags in the cabin, along with perhaps half of the plane breaking the one piece of hand baggage rule leading to no space in the overhead bins. On a par price wise with other competitors on the route (once extras are added in) but overall, my preferred choice between London and Cork with good legroom, pleasant staff and a reserved seat.

JFK-SNN-JFK. Excellent flights in both directions. Cabin crew very professional and attentive. Found the check-in process at JFK terminal 5 with JetBlue staff to be extremely slow. Check-in at Shannon was excellent and very efficient. Clearing USA customs in Shannon saved a lot of time and aggravation that I have experienced coming in from other European countries.

DUB-BRU-DUB, good service and great value for money on this route. A321 almost 15 years old, but clean and comfortable, with excellent leather seats and adjustable head-rest. Ground service was competent and speedy and cabin crew were friendly, professional and well groomed, engaging with passengers. There is a newly updated menu with drinks and snacks available to purchase. I was disappointed to see that there is a now a more limited selection than previous versions of the menu, but prices are still keen and quality is very good. All in all, vastly superior to Ryanair when flying from Ireland to Belgium.

I travelled from Dublin to Boston and Boston to Dublin (23-26 April 2013). I have been positively surprised. Pretty new A330-202, good entertainment, good food. The only weak point was the readiness of the staff in Dublin to solve a problem with ESTA Visa. Fortunately, I was able to find a helpful person at Aer Lingus at the end.

Dublin - Santiago return. Both flights on time. Excellent service from Irish cabin crew. Food for purchase, but reasonably priced and tasty. Only complaint was lack of staff at passport control in Dublin, so long queues. Cant understand. Felt sorry for All non EU passport holders. Not Aer Lingus fault, but only glitch in otherwise faultless travel experience.

Booked to fly to Dublin from Birmingham on 18th April on the 14.50 flight. This flight was delayed 5 hours, we had no information of any kind during this time. It was not until we got on board and the pilot explained what happened, this is very bad practice. It would have been very helpful if we had an announcement just to explain why the plane was late and giving an estimated time of departure. As a result I missed my bus connection and my relatives had to come up to the airport to collect me at 8.30pm.

We recently traveled from the US to Ireland. When we called in on seat assignments for the flight over we paid an extra $60 per person for seats that were to have more room (Rows 9-12) so we could sleep better. Turns out that the seats we had on the way home had more leg room and reclined further so that was wasted money. On the way home the entertainment recycled twice so there was a while where you couldn't watch a movie and since we were in the middle of one when it went down had to adjust it to get back to the spot where it crashed.

DUB to NYC return. A330, found it comfortable and in flight services good. I would comment positively on the check in at Dublin, handled quickly and with the US pre-clearance it saved massively on the US side landing in a domestic terminal. On return found the Aer Lingus ground staff in JFK friendly and efficient. Overnight flight to Dublin was quite and comfortable.

Economy from Glasgow via Dublin to New York return. Glasgow to Dublin flight arrived on time and all US bound passengers were met at the arriving flight and bussed to the international terminal. For this flight, we had US Pre-clearance at Dublin Airport. However, waiting time was horrendous. Flight was due to depart at 10.15 and at 10.45 we still hadn't completed this procedure. Aer Lingus held the onward flight for all connecting passengers resulting in a one hour delay leaving Dublin. Airbus 330-300 seating was comfortable enough for the 6 hr flight. The on demand video system offered ample films. The headphones, however, of poor quality and sound. A pre-dinner drink was served. Soft drinks are free, alcoholic drinks have to be paid for. Meal was mediocre and tasteless. The crew did not come around offering drinks. The younger cabin attendants were friendly. Older crew members acted like their job was a chore. Many not able to smile. Because we had pre-cleared US Immigration at Dublin we were therefore classified as a "domestic flight" and landed at Jet Blue's Terminal 5 in JFK. Because of this and the somewhat lower fare, these points would be the only reason I would choose to fly Aer Lingus again.

Flew on the Gatwick/Belfast route 4 times in 2 weeks. Saw today they've increased from 3 to 4 flights a day so I presume they're doing well. They are in direct competition now with FlyBe who used to have this route to themselves and competition can only be a good thing IMHO. AE flight times are very similar to BE although we left before them twice even though their departure time was first. I think that reflects the increased pressure Flybe have on their turnaround times. The service is better on AE even though you still have to pay for food and drink, the planes are better (A319s) and were immaculate. Only had hand luggage so can't comment on airport check-in. I did mine using their phone app which worked perfectly. The only niggle is their charging to book seats in the first 5 rows, I find it a bit money-grasping. Will definitely continue to use them on this route as long as the price and service continue in the same vein.

Flew DUB-LGW-DUB recently and everything went smoothly. Paid extra for front seats Row 3 on way out and row 1 on way back for quick exit and was worth it. Also less hassle and pressure than Ryanair on same route and times. Tickets were only marginally dearer and not enough to make me join the rush for a seat on FR. Flight was on time in both directions even with de-icing procedures. Ground and flight staff were both excellent, but sometimes I wish they would enforce the cabin baggage regulations - even a little bit.

Travelled to JFK from LGW via DUB return. Went out coach and came back Business. The equivalent BA flight (coach both ways) would have been an extra £600 for the dates I wanted. The other thing was the convenience of using LGW instead of the awful LHR T5. Had a very early and quiet departure from LGW. Boarding was nearly on time and quite smooth. The food on board was appalling. It seems that if you pre- order meals you get far better quality. Maybe that should be made clear on the booking website. I needed to take some medication towards the end of the flight and asked the crew for a glass of water. It was provided in a very flimsy plastic 'glass'. Return leg in Business was on the evening redeye. Check-in was fine. Lounge was ok. Once the flight was called and I went to gate we still had another 30 mins wait. Business class seats had a huge control panel, but no documentation on how to operate them. Trial and error eventually got the seat flat. The food was poor for business class. The white wine and fizz were excellent, but the Italian red with the steak was disgusting. Breakfast was poor for business class. I would have expected an attempt at a cooked breakfast. But maybe that's why it was so much cheaper than BA.

DUB-MCO-DUB. Efficient check-in, with added bonus of fast track security in Dublin. Good lounge experience, particularly in Dublin. Recaro seats very comfortable. Food quality very good, and quality wines served. Staff attentive without being intrusive. A very comfortable way to cross the Atlantic.

Flew on the new service from London Gatwick to Belfast City airport and was very impressed with the service. Great price, lovely comfortable planes, on time and very efficient boarding (probably helped that the plane was only 2/3rd full). Only drawback, although not necessarily the airlines fault, is the horrible, small, dingy and dirty departure gate they use at Gatwick South terminal.

Cork to Malaga and satisfied with all aspects of the flight. On time, comfortable, pleasant crew, good food and excellent value for money. I usually fly Ryanair from Shannon - who possess none of the above qualities - except blowing trumpets on arrival. For me to use Aer Lingus to travel to Spain means an extra 60 mile road trip which I am happy to take.

I flew from Venice to Dublin on 24 Feb 2013. There was only one check-in agent for the entire flight. Venice Marco Polo airport is a nightmare to depart from as there are very few security desks and lots of flights. Queue for security was appalling and stretched out of the departure building! I stood in line for almost 2 hours and saw several flights between different groups of passengers from various countries. Small children and elderly people were very upset. As I stood in line my name was called for final boarding. I only just made it to the gate and saw that 3 other passengers were denied boarding. I was bussed out to the flight alone on a transfer bus. Flight was pretty full and departure delayed 45 mins - not the fault of Aer Lingus though. The seats were fine if cramped. Tea and a snack had to be paid for. The crew were very nice and worked hard. I am a QANTAS frequent flyer and opted for the Aer Lingus flight to gain some more points. I booked a Y class seat and yet have not been awarded any points at all by Qantas who blame Aer Lingus who in turn blame Qantas! The fare was not the cheapest as some rivals offered cheaper deals with a stop-over. I would use Aer Lingus again as I like their friendly staff. I feel that the check-in procedure at Venice needs to be examined and Aer Lingus ought to exert some pressure on the airport to improve the squalid experience in the airport.

Recently flew Cork - Lanzarote return. Both flights were on time and the service was excellent. Cabin crew very good, particularly on return flight. Cabins were clean and tidy and Aer Lingus seems to have tightened up on the practice of allowing oversize baggage into the cabin. I had booked well in advance so price was quite reasonable. My usual gripe is with Cork Airport arrivals, where the air bridges remain redundant and passengers have to brave the elements and 3 flights of stairs to get inside the airport building.

Business class #124 Chicago to Dublin, very clean and new-feeling Airbus 330-300, fine staff, very thoughtful and professional. The seat is very comfortable, Recarro sport-type, does not go fully flat, but is very nice in all other conformations. Even though Aer Lingus doesn't match up with the fabulous seating/bedding of major liners, they exceed the US carriers in other ways. We saved about $1500 versus those carriers, and I felt it was a fine bargain. I'd fly them again for sure.

I flew from Berlin Schönefeld (SXF) to Dublin (DUB). The flight lasted only 2 hours. The cabin was ok, it was clean. The seat comfort was ok, but not excellent. The staff service was excellent. The food was ok and the sky shop had a great selection. The inflight entertainment was ok but a bit boring.

Seat room in economy is tight, on the return flight (7 hours 20 mins), our baggage was mistakenly brought to the cargo area instead of baggage claim. We were given no explanation as to why after an hour, our bags were still not dispensed. The staff had no idea even where the bags were! After 1 hr 45 mins we were told what happened and that "we at least know where the bags are". Exhausted after now a total of 10 hrs a meal voucher was given out, when all we wanted was the be on our way! The whole experience was handled very poorly!

I flew from JFK to Dublin in June. Everything went extremely smoothly from luggage check in to luggage pick up. The personnel on the ground and on board was extremely friendly and efficient. The only drawback of the airline is the food selection and quality.

Birmingham to Cork, out 29th return 30th January. Flight took off on time but hit heavy winds on approach aborted landing and circled for approx 40 minutes before diverted to Shannon. Bussed to Cork. Return flight on 30th January very much the same. When approaching Birmingham, told that aircraft was outside it landing limits with the weather. Aircraft circled for approx 1 hour over Birmingham tried to land and aborted then diverted to Luton. Again bussed back to Birmingham 4 hrs late. Why do they use this type of aircraft this time of year which is close or outside it operating limits. Surely pilots have accurate weather predictions.

Boston to Dublin onboard an Airbus 330. A very warm welcome from the Irish crew members upon boarding the aircraft. Soon after takeoff we were served beverage service and then our main dinner course of which was up to high standards. The main course consisted of chicken or beef. A very tasty meal. The crew members were all welcoming and served the passengers with full courtesy and friendliness. I have to say the crew always work hard on these flights and are a pleasure to have on board. I definitely will be flying with them in the near future.

Flight was cancelled recently from Shannon to Manchester, 25.1.13. However, Aer Lingus took the strain, they organised overnight stay in a hotel and booked us onto the next flight the next day. Staff were excellent and could have not done more for us in a difficult situation.

Dublin - Lanzarote, 20 Dec, return 03 Jan. I have travelled a lot with Aer Lingus and it seems they have moved away from the very low cost type of airline back to what they were. Was seated in row 2D, adequate space (I'm 6ft 1). Crew very good as always and its nice to see the mature crew menders on board. I do have one gripe - Aer Lingus have a fantastic Deli/Pay Menu, its a pity they never have any of the stock, this is my 8th time since July with Aer Lingus where the stocks run out by the time the trolley hits row 2. I complained to the senior cabin crew member - she said agreed - that its always happening to them. Would still use them again no problem.

Did my usual Christmas route LHR-SNN-LHR. All in all it was a great flight, no delays, staff were extremely friendly as always, check-in was simple and they also offered to check in my carry on luggage free of charge. If Aer Lingus flew from Stansted I'd fly with them anytime I was going home.

Unexpectedly excellent. Did exactly what was required (LHR-ORK-LHR), affordable, smilingly, and on time. Can't ask for more than that, these days.

Dublin - JFK on Dec 17 2012. The cabin crew were warm and helpful. I hadn't requested a vegetarian meal, but the stewardess was nice enough to bring me extra salads and rolls. They came by often with drink service and to collect trash. The movies and shows available were great. I'm a very nervous flyer and as we were preparing to land a stewardess talked me through it and was very comforting.

Flying from a regional airport in Germany to Dublin at Christmas time over the past few years, I have usually tended to use Lufthansa usually transiting via Frankfurt. However, in 2012 I chose instead to connect via London Gatwick on the outbound and London Heathrow on the inbound UK parts of the journey. Boarding the flight for Dublin at London Gatwick, I was struck by the friendly Irish humour, when asked by the flight attendant whether the wrapped Christmas present in my open carry-on bag was for her! That set the tone for the flight and indeed the Christmas season! It just shows how much a friendly crew can add or detract from the flight experience. Aer Lingus offered a professional and friendly service throughout with surprisingly comfortable seats. Did not purchase any inflight catering or make any other purchases given the very short duration of the journey. T2 at Dublin was impressive and although there was a mishap with my luggage on arrival, the matter was sorted efficiently and to my satisfaction. I will be using Aer Lingus again in a few months time and looking forward to it.

Flew JFK to Dublin on December 26, 2012. Check in was fast, boarding was smooth and the flight was pleasant to Dublin. Flew back January 6, 2013 Dublin to JFK. Check in, immigration and customs pre- clearance, boarding were all smooth. The only issue, and this is most likely not an Aer Lingus issue, was the ridiculous walk from the plane to pick up baggage. Perhaps this was due to ongoing construction at the terminal. If not, I feel for anyone that has trouble walking.

Dublin to London. I am a frequent global business traveller and was very impressed. Especially impressed with the friendliness of the cabin crew who were professional and helpful! Will definitely travel with them again.

LHR-SNN return over the New Year period. Two excellent flights, both leaving and arriving early. Ok, they have 'add-ons' at the time of booking but they are transparent about it and the luggage allowance is generous. In my view they are the best airline to travel on to/from Ireland. Have been travelling with them for over 25 years and they have been consistently good.

Was scheduled to connect at London Heathrow to an Aer Lingus flight to Dublin. American Airlines flight from the US was late and missed connecting flight. Aer Lingus would not honor ticket and required new tickets to be bought. Ticket agent was rude. Approached Aer Lingus office in Dublin who were unhelpful. Return ticket and check in agent in Dublin was rude and testy. A truly rotten experience.

Flew JFK to DUB return in J for the holidays. Check in at JFK is quick and easy and the oasis lounge is comfortable, well stocked and quiet. What sets Aer Lingus apart is the friendly crew and to warm genuine Irish welcome on boarding . Although it was a full overnight flight the crew provided excellent service with generous drinks top ups and above average J food. The almost flat bed is reasonably comfortable for the length of flight. I only managed an hours sleep as its a short hop over the pond. Nice continental breakfast, towels and proper tea before landing. Bags off first and overall excellent value. Return leg on the 105 on New Years Eve was excellent. Friendly J check in with no wait, new T2 lounge quiet and the benefits of pre-flight clearance in Dublin are immeasurable. Again great crew, generous drinks, good food and warm smiles.

SEN-DUB-SEN: First time travelling with this airline and have to say very impressed. Booking, check-in all very straight forward only problem is had to queue along with other passengers at Southend Airport as no separate bag drop for online check in pax. Flight on time and first time in ATR42 aircraft. Very comfortable seating even with bags under seat in front of you. Allocated seating and not being treated like cattle is a big thumbs up from me. With this airline and Southend airport, it has bought my faith back in commercial aviation. Would definitely use Air Lingus Regional again.

Once again another delay on the Birmingham - Cork route! I've flown 3 times in the last 12 months and on each occasion I've experience a delay, on 2 occasions in excess of 3 hours (flight time is under 1.5 hours!). Today's flight due to leave Birmingham at 17.15 but message board revealed ETD 21.00. I wasn't prepared to wait that long and went home. As usual, no explanation for the delay and nobody around to ask!

Flew DUB-JFK-DUB in Business on A330. Both flights were excellent with attentive staff, good food and top- ups of drinks whenever you wanted. Staff did not disappear into galleys during either daytime or night time legs. IFE is very good with a good choice of up to date movies. There was a problem with this on the return and they only managed to get the outbound movies shown. The lie-almost-flat seat was very comfortable and enabled me to sleep for a couple of hours. Both legs were on time.

Traveled from Boston to Dublin an 18 December 2012. Flight was very crowded. Lost of crying babies. They didn't turn the lights off all night and it was very uncomfortable. Flight attendants were rude but I guess they were just busy. Difficult to get any service. Miserable trip.

22nd November Dublin to Orlando. Business Class. Excellent service and cabin crew. Timekeeping excellent. Hope return flight on 19th January is as good!

Flew ORK-FAO with them. Great service and flight time even if it is a bit early at 6.40am. Food is excellent and not too expensive. Cabin crew are professional and friendly. Aircraft Airbus A320 was 5 years old and was very clean and tidy. Fare was good 120 euro return, cheaper by 30 than Ryanair, however they are far superior to fly with and are very lenient with bag weight. Pity they do not fly more services into Shannon like SNN- MUN, SNN-BCN and SNN-AMS. these would do very well for business and leisure people.

LHR-Cork in Nov. Checked in online very easily. Flight was quick to board, cabin crew were friendly and the seats were comfy. Cork-LHR was delayed 1.5 hours due to poor weather conditions at LHR, we were updated frequently by EI staff. Once the a/c arrived they were very quick to board us and again, the service was brilliant.

Roundtrip MCO-DUB-MCO. November 10-17, 2012. A330-200 was clean, the seats were comfortable, the inflight entertainment system was excellent, the food acceptable and the cabin crew attentive. We paid the extra $100US round-trip per person for bulkhead/emergency row seating. It was well worth it. Row 11 A/C has excellent legroom. A draw back is that the entertainment monitor is between the seat and has to fold up as there is no seat in front of you. I would recommend Aer Lingus in the future.

Glasgow to Orlando via Dublin. Excellent service for the second time this year. The short flight Glasgow to Dublin is on a prop plane but is perfectly adequate for the short distance. Dublin-Orlando includes good entertainment, food and most courteous cabin crew. A330 was very clean.

Cardiff to Dublin evening 11th November. ATR72 looked relatively new, bright interior due to LED lights. Seating very cramped more than other ATR 72's I have flown, bearable for one hour. The first and second rows have facing seats, which were occupied by 2 drunk women. They managed to buy a round of drinks from the drinks trolley and continue their celebrations. The landing was smooth and on time, we turned off the runway quickly to reach the stand. Whilst waiting to disembark one of women wore the pilot's jacket as her friend took photographs, All the action should be captured on the plane's CCTV. Certainly a different form of in flight entertainment!

Cork-Glasgow route (operated by Aer Arann) on 24th Oct - not a pleasant experience. Flight was 2hrs late leaving - explanation given was the plane was late arriving. Departing Glasgow on 29th Oct was again nearly 2 hrs late (no explanation given on this occasion). Every time I have used this route it is delayed and speaking with other passengers I am not alone! The aircraft is always dirty - coffee spills down the seats/walls seem to be a permanent fixture and added to that the dirty magazines and paper wrappings left behind in the seat pockets. If I had a choice I certainly would not recommend this route to anyone.

Milan - Dublin - New York and back. All the flights were on time at departures, and arrived at destination before scheduled. The crew were professional and friendly, and the flights uneventful. The A320 have very comfortable seats, economy A330 is a bit short of space for long haul flights, but inflight entertainment and the service were ok considering the low fare paid.

Alicante to Dublin on 27/10/2012. Although the flight was a little late leaving Alicante due to slow loading of passengers and hand luggage, the actual journey was a pleasant experience. I thought all the staff were friendly and courteous. Arriving into Dublin well after midnight all the staff were still smiling and pleasant as passengers disembarked. I will travel again with EI as long as staff continue to smile and look like they care about passengers.

We flew United from Seattle to Chicago so was dreading the long flight to Dublin. Flight attendants were nice and helpful and much to my surprise, the food wasn't half bad. Comparatively speaking the seats were comfortable; certainly roomier than those on United. Upon boarding, each seat had a pillow in it and there were free movies and TV programs to choose from. Landed in Chicago 45 minutes early.

Stockholm - Dublin, slight delay but comfortable plane and the usual friendly staff. Please Aer Lingus enforce the carry on bag limits, it was a full flight and nearly every passenger was hauling on a wheely suitcase. Those of us who had checked in luggage were asked to remove coats and duty free purchases from the overhead bins so that these suitcases could be accommodated which is both annoying and unfair!

Dublin - Boston Return. Both flights on time. Great to clear USA immigration in Dublin. Inflight service outbound efficient but staff not as friendly as normal. Inbound staff excellent, nothing too much trouble. Inflight entertainment good but on return had to ask for it to be turned on for the whole aircraft. Staff forgot. Then it had to be rebooted. All told took an hour before the IFE was up and running. All flights on time. Seats standard economy seats but comfortable enough. Great to be domestic flight into the USA. Took 15 mins from getting off the aircraft to kerbside.

DUB-LIN and VRN-DUB - The usual Aer Lingus service. On time, clean planes, friendly FA's. Quite happy that they are enforcing the carry on luggage rule as planes now get off on time. I don't know why people are complaining about having to pay for food. Most EI flights are 2.5 hours or less. Eat before you leave or else bring your own food and stop complaining. I'm very happy with them and will continue to use them. For the fare you pay (if you book well in advance) I have few complaints about the service.

We were stranded in JFK on 31st Oct after our airline (a large American) had cancelled our flight for the second time as a result of the Super storm Sandy. The only flight they could re-schedule us for was on 8th Nov and the only customer service they offered was a card with a telephone number. We approached the Aer Lingus staff in JFK who, despite having no obligation to help us, said they would see what they could do. In the end they managed to accommodate us on their flights and got my family back to Dublin The Aer Lingus staff on the day showed customer service at its very best.

Heathrow - Dublin - Heathrow, same day return originally booked BA but missed flight so changed to EI, fairly clean A320 in both directions fairly clean with adequate seat comfort and space. While it was a last minute booking I'm afraid the service offered for the £570 I paid for the return ticket was abysmal! Only a short 1hr flight, but nothing in the way of service not even a glass of water without having to pay for it. The saving grace was because I bought a full fare Y ticket I was allowed to use the lounge both at Heathrow and Dublin, which where ok.

We flew yesterday from Geneva to Dublin. The plane was two hours late; overhead luggage racks were full when we boarded, and there were hefty charges for any food or drink aboard the flight. It also took unnecessarily long to serve passengers because the crew had to collect money and discuss food selections from all passengers who wished to eat or drink. There were no charges (yet) to use the toilets.

Travelled with Aer Lingus Regional (operated by Aer Arann) return from Birmingham to Shannon. Flights early in both directions. flight attendants attentive and friendly. Plane on outward journey was 23 years old! Seats were old and tatty but nonetheless clean and comfortable. Return flight on a modern aircraft which was in immaculate condition. Comfortable leather seats made the journey more endurable and the plane was spotless.

EI 638 to Brussels.  Fly Aer Lingus about 2 times a month for both business and pleasure.  Unfortunately not much pleasure flying with Aer Lingus, and getting worse.  At the gate, there was a team of 5 identifying bags take off passengers and put in the hold.  Despite my bag being within guidelines (I have measured it), it was confiscated. I was first told that it was too big, when I challenged this I was told that it was a health safety risk and would not fit in the bin.  Strange as the same bag has been on about 20 flights with EI. It was rude and humiliating treatment by the staff, but based on many reviews here it is a common theme. When I got to my seat, there was plenty of space in the bin. Arrived late into Brussels and then had a 40 minute wait for my hand luggage.  People will be more forthcoming with bags if they are given back to passengers as they get off the plane - Air France and US carriers have no problems doing this  If someone has a problem, maybe it is because they have documents, laptops etc which they would prefer not to go into the hold for obvious reasons. At this stage, I will use Aer Lingus when I have to, but if there is any reasonable alternative then I won't, and certainly not for leisure flights.  As an aside the cost of the flight was in excess of €500.

Flew Dublin to Rome in A320. Flight was on time, staff pleasant and seat pitch reasonable. My only quibble was that in Row15 service arrives last of all.

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