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Aer Lingus Passenger Reviews and Aer Lingus Customer Trip Reports



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AER LINGUS customer review :  13 April 2011 by Richard Borst   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BOS-SNN return. The outgoing flight was OK. I recently had a knee replacement and paid extra for roomier seats. The first set of seats were against the bulkhead and I found I had less room than if I had been in a regular seat where I could stretch my legs out. I did not get the same seats on the return and sat with my wife and daughter in the middle of the plane. I noticed that there was much more room. The food was good in both directions. Cabin staff were pleasant and attentive.


AER LINGUS customer review :  16 March 2011 by M Hickey   (Ireland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Have flown return from ORK to ACE, ORK to BCN and ORK to LHR in the past two months on A320. Ground service in Cork can be inconsistent. I was impressed by cabin crew and service provided with a smile. Aer Lingus provide a far superior experience than Ryanair.


AER LINGUS customer review :  15 March 2011 by A Hijmans   (Brazil)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-AMS. Breezy check-in through new T2 in DUB, new plane, flight on time and non-eventful.


AER LINGUS customer review :  9 March 2011 by Alexander Lynch   (Ireland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-ORD-DUB. Regular traveller on this route and have noticed a steep rise in average fares in the past number of months, with no enhancement of service offering. A330s used on USA routes excellent; fantastic personal entertainment systems and comfortable seating, however, cabin crew are still very inconsistent, either helpful and polite, or arrogant, surly and stroppy. There seems to be no middle ground! Meals and snacks are tasty, but very basic and small and there is a charge for alcoholic drinks and newspapers onboard, which is very petty on a long- haul flight. Aer Lingus is a quality, reliable product and a much better option for transatlantic flights than US-based carriers. The new hub at Dublin Terminal 2 is a fantastic building and represents an excellent transfer/connections facility.


AER LINGUS customer review :  25 February 2011 by A O'Connor   (Ireland)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-FCO and LIN-DUB. LIN-DUB delayed by inconsiderate passengers bringing huge bags on board as carry on luggage and by ineptitude of LINstaff. Aer Lingus needs to get a grip of this. Delayed half an hour as people could not seat themselves as people tried to cram bags that would not fit into overhead cabins.


AER LINGUS customer review :  22 February 2011 by A McFadden   (Ireland)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-BHX-DUB. Early morning flight to Birmingham using the new T2, fantastic building and a great service from EI ground crew. Outbound crew good but not anywhere near the Aer Lingus standard. Onboard service was standard on UK bound services. Return flight that night a disgrace. Cabin crew varied, some friendly, some not so friendly. They were however, all extremely unprofessional, messed about with the announcements, joked with each other during the safety demonstration and during the inflight service.


AER LINGUS customer review :  5 February 2011 by P Thyne   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JFK-DUB-LGW return. A comfortable seat with adequate legroom, appreciated being able to buy an exit row seat for the night flight, attentive but professional cabin crew, food simple, but tasty. Dublin a very compact and easy transfer airport, looking forward to the completion of move to the new T2.


AER LINGUS customer review :  16 January 2011 by Glen Rennie   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London Gatwick - Malaga return in economy class. Online booking was simple enough with extras available (seat selection, extra baggage, lounge access etc) at a reasonable cost after the booking was confirmed. My comments below refer to both the outbound and inbound flights unless otherwise mentioned. Check-in was quick and efficient with friendly staff. Oddly though, check-in at Malaga opened just one and a half hours before departure despite their website suggesting that you arrive two and a half hours before. Boarding was pain free and organised with special needs passengers quietly loaded first, with assigned seating there was no scrum. Cabin was clean and tidy on an A320 with standard seating and adequate leg room. The cabin crew were friendly and attentive and the in-flight service was relaxed and well performed. A good selection of food and drink was served at an unusually reasonable cost. My bacon baguette was so good I asked for another! Arrived early (by fifteen minutes in Malaga and thirty minutes in London) and was off the plane promptly. I can't comment on baggage arrival times as I had hand baggage only.


AER LINGUS customer review :  15 January 2011 by S Sharkey   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Gatwick- Knock, flight very good. Coming home on 17th December after sitting on the plane for two hours the flight was cancelled due to cabin crew working to long because of the heavy snow and the delays. Aer Lingus were fantastic and put us up for two nights in a wonderful Hotel.


AER LINGUS customer review :  11 January 2011 by Kelley Wilson   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

New York to Amsterdam and back with Aer Lingus and had a great experience. Our flight was a little delayed on the way back from Amsterdam and we were afraid we'd miss our connection in Dublin. But Aer Lingus had someone waiting for us and the gate who escorted us through express security and right to the plane. Staff very friendly and helpful.


AER LINGUS customer review :  9 January 2011 by A O'Connor   (Ireland)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-VIE-DUB over New Year. Both flights on time. Both quite full but FA's got up and down the plane quickly with food and drink for sale. Good job all round. Very noisy, crying children the only problem!


AER LINGUS customer review :  9 January 2011 by J Hartley   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-DUB. Excellent flight. Very pleasant staff (becoming a rarity) In all excellent value for money. Reports that they are thinking about going back up market so long as they keep their pricing sane, I'll be happy.


AER LINGUS customer review :  4 January 2011 by Mike Mueller   (Germany)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flight got cancelled and still waiting refund from this airline (4 weeks waiting without even a short answer). Customer Care-Center hasn't got a telephone number or E-Mail given on their website -small print out was the only thing we got at the airport, no alternative flight or anything like that. You better pray that your flight experiences no problems or you're probably as lost as I am.


AER LINGUS customer review :  28 December 2010 by Emily Woloszynska   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Arrived Gatwick at 4am for 0640 flight to Malaga on 23 December, only to be told my flight had been cancelled. Having been told by Aer Lingus and other airlines there were no more flights to Malaga until 27th, I resigned myself to spending Christmas on my own so went home. At home 2hrs later, I received a text informing me there is a special flight out at 11am - so went back to Gatwick and checked myself in. However, the rest of my family who were due to fly out later that day weren't so lucky and their flight was cancelled completely with no 'special' flight available - so never made it so Spain for Christmas. My first experience flying with Aer Lingus was chaotic and disappointing and will not be using them again!


AER LINGUS customer review :  5 December 2010 by Patricia Ortiz   (USA)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Woke up at 4 am to a crying 21 yr old study abroad daughter who had a flight cancelled from Rome to Dublin - Aer Lingus desk information personnel did not notify my daughter that they would rebook her trip for the next day - she in turn spent an additional $1100.00 to try to get home. She is currently in a hotel (still in Rome) and was told there would be no other compensation. She'll be flying back Alitalia.


AER LINGUS customer review :  16 November 2010 by P Borghi   (Italy)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JFK-DUB A330 Economy. Good service, everything working properly, average food, polite attentive crew. I'd suggest to choose seats before flight to get a comfortable place. In general a good average service - nothing special, nothing bad.


AER LINGUS customer review :  31 October 2010 by Martin Matousek   (Ireland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-JFK return A330 economy. On time, comfy enough, nice 3 course meal, movie snack and small breakfast before landing. AVOD really good and nice selection of movies. All cabin crew friendly, efficient and helpful. Pre-immigration clearance at Dublin Airport was fast and save a lot of queuing in NY. Take advantage from seat selection before you fly, so you can get best seats available.


AER LINGUS customer review :  24 October 2010 by J Stevens   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Gatwick to Malaga return. Was told to be at airport by 3.10am for flight at 6.10am. Gates were not opened until gone 4am by a very surly man. Same thing coming back - told to be at airport 3 hours before flight time but gates were not opened until 1.5 hours before flight. Not impressed. Have not flown Aer Lingus before. I suppose that's what you get for going cheap. Seats were comfortable with plenty of leg room.


AER LINGUS customer review :  8 October 2010 by D Brose   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Boston-Dublin A330 with 2-4-2 seating. New plane, PTV entertainment, friendly helpful staff and crew, easy check-in, on-time departure and arrival. Just one meal. Charge for all alcoholic beverages. Seats were cramped both width and leg room. Difficult to sleep since cabin lights were left on and crew was making frequent announcements throughout flight. Many were commercial announcements regarding tax-free goods. Dublin-Boston same aircraft type. Same pros and cons with one additional con - cost or change fee to re-schedule was €692. No forgiveness or consideration on non-refundable tickets. US passport control is now at the Dublin US flights departure gates. Easy to get through the passport control gates but the reduced space results in major congestion at the departure gates.


AER LINGUS customer review :  30 September 2010 by Bryan O'Sullivan   (Ireland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ORK-MUC and BCN-ORK Excellent value for money with Aer Lingus. Both flights on-time, service friendly and helpful, aircraft clean and a good variety of buy onboard options. What I like about Aer Lingus is the fact that the staff aren't constantly trying to sell to you during the flight. It makes the flight a lot more enjoyable and comfortable. Pre-assigned seating also helps to avoid the boarding scrum.


AER LINGUS customer review :  28 September 2010 by P McCarthy   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-BFS. First time on Aer Lingus and I'd be happy to book again. Strikes delayed the aircraft's departure by 90 minutes - I was impressed that self service check-in kiosk itself adjusted the boarding time to reflect this, two hours beforehand. Onboard the plane was clean, comfortable and I'd picked a fair seat online a few hours before. Cabin Crews clearly more established than Ryanair and ovrall I was impressed with their courtesy and handling of the delays, though amused by one lady's charming attempts to sell additional items when people ordered drinks and snacks. Ticket price from Heathrow of £35 is superb value.


AER LINGUS customer review :  26 September 2010 by C Young   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LGW-ORK return. Good service from cabin crew, a little late out of LGW but made up time on route. Good seats and value for money.


AER LINGUS customer review :  26 September 2010 by K Derbyshire   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BFS-LHR Flight boarded promptly and took off 15 mins early. Smooth flight to LHR, crew very good and landed 20 mins early in Heathrow. Usual good service from Aer Lingus, however connecting to a BA flight in First to the US and they had no priority luggage tags at Belfast to put onto our bags.


AER LINGUS customer review :  11 September 2010 by C O'Neill   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Belfast Intl to Barcelona and Malaga. Good all round service. Flights on time and efficient. The best point for me was the price. These flights were a better price than budget carriers were charging.


AER LINGUS customer review :  8 September 2010 by J Hopkins   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

JFK-DUB-EDI, GLA-DUB-JFK. Business class from JFK with a stopover in Dublin, and very pleased with the experience. I felt obligated to submit a review since our experience was so positive. Business class seating was very nice, as we had the newer aircraft both ways. Seats are angled lie-flat, but compared favorably to LH’s Business seats. Fairly decent selection of movies and TV shows, although the audio selections weren’t wonderful. Flight Attendants in both directions were very attentive. The food was surprisingly good. We were on the late flight out of JFK, so there was supposed to be a light meal service with full breakfast in the morning. We started with tasty canapés followed by an optional cold chicken plate — optional because some people chose to sleep right away. The only disappointment was breakfast, as the eggs were overcooked. Dinner on the way back was very good, with smoked salmon to start and good beef as a main. Both business class check-ins were very quick and pleasant. The lounge at JFK was very nice, and food was actually very good. The only downside was that it was outside of security, so we had to make sure to allow enough time after relaxing in the lounge. The lounge at Dublin was very nice, although with limited food. We had to deal with two economy class check-ins and flights, DUB-EDI and GLA-DUB, and both were painless. The agent at GLA checked our bags all the way through to JFK even though the two legs had been booked separately. One bag did not make it to JFK, but it was located and delivered the next day. All in all it was a great deal for good business class service. We would definitely do it again on the same routes, although we probably wouldn’t want to be in a full economy class plane going from DUB to Athens or Rome.


AER LINGUS customer review :  7 September 2010 by S Ball   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BHX-Dublin-Orlando return. Quick check-in at BHX, short flight to Dublin. Pleasant airport waiting for connection. Flight to Orlando, food quality and quantity very good as was the seat-back inflight entertainment - our 2 children were kept very happy! Return the same, food not as good, but still acceptable, and flights on-time. The cabin crew on all flights were very friendly and helpful. Only downside, our cases weren't transferred at Dublin and followed on the next flight and delivered to our home the next day - according to staff at BHX this happens regularly with transfers. Not impressed with airport security at Dublin - wife bought a bottle of water at Orlando departure lounge and a very rude and self-important security woman grabbed it out of her hand and threw it in a bin when we arrived. But then within 10 feet of security you can buy another over-priced bottle - what's that all about? She missed the 2 cups of airline water in our hand luggage though!


AER LINGUS customer review :  6 September 2010 by David Simpson   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-SNN return. Good flights and service. Fairly no-frills but you don't need that much on a short flight. At least you have an assigned seat. Would always use Aer Lingus in preference to Ryanair.



 
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