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Aer Lingus Passenger Reviews and Aer Lingus Customer Trip Reports



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Aer Lingus Customer review :  13 May 2013 by L Sherwood    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

April 27, 2013 we took an A330 Airbus from Dublin to Orlando direct. The food was the best I have had on an airline. All flight attendants were cheerful and courteous. The only complaint is that at Dublin airport, our boarding passes stated that the gate closed at 10.55 am, even though our flight did not leave until 12.40 pm. I do not appreciate being given misleading information like that, even if the airline is only doing it to get the slackers to show up on time. I say leave them a couple of times when they are late and they will learn to be on time and not cause the rest of us to show up at the gate only to sit for almost two more hours after already spending two hours going through security and customs! Also, the seat cushions on the plane are getting too compressed to have a comfortable trip lasting 9 hours. The seat cushions should be replaced with new ones.



Aer Lingus Customer review :  9 May 2013 by Carmel McTague    (Ireland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

No real complaints about the flight or in service facilities. Main complaint is about the badly designed website. I was flying Shannon to Boston and then on to Tampa with JetBlue. AL kept emailing me to complete the "Additional Information Required". However, their website kept rejecting my booking reference. Tried to email them (no reply). Tried over 3 days to telephone AL, kept getting recorded messages. Spent at least 1 hour trying to get through to a "person". Eventually did, to be told my booking reference was rejected as I was flying on to another destination (Tampa). Then she took the additional info and did it for me. Seems this is a routine problem! AL also could not print off Jetblue boarding card, Jetblue referred me back to AL.



Aer Lingus Customer review :  7 May 2013 by Mike Palmer    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to Cork return. On time departure from Heathrow and early arrival into Cork. Early Departure from Cork and on stand 20 mins early into Heathrow. Clean cabin each way and efficient (if a bit brusque) cabin crew. Had reasonably priced drinks on the way out only with the bar service prompt and fast. We paid extra for row 1 which was worth every penny. The only downside was oversize bags in the cabin, along with perhaps half of the plane breaking the one piece of hand baggage rule leading to no space in the overhead bins. On a par price wise with other competitors on the route (once extras are added in) but overall, my preferred choice between London and Cork with good legroom, pleasant staff and a reserved seat.



Aer Lingus Customer review :  3 May 2013 by R Bruce    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-SNN-JFK. Excellent flights in both directions. Cabin crew very professional and attentive. Found the check-in process at JFK terminal 5 with JetBlue staff to be extremely slow. Check-in at Shannon was excellent and very efficient. Clearing USA customs in Shannon saved a lot of time and aggravation that I have experienced coming in from other European countries.



Aer Lingus Customer review :  2 May 2013 by A Lynch    (Ireland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-BRU-DUB, good service and great value for money on this route. A321 almost 15 years old, but clean and comfortable, with excellent leather seats and adjustable head-rest. Ground service was competent and speedy and cabin crew were friendly, professional and well groomed, engaging with passengers. There is a newly updated menu with drinks and snacks available to purchase. I was disappointed to see that there is a now a more limited selection than previous versions of the menu, but prices are still keen and quality is very good. All in all, vastly superior to Ryanair when flying from Ireland to Belgium.



Aer Lingus Customer review :  29 April 2013 by R Billalic    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from Dublin to Boston and Boston to Dublin (23-26 April 2013). I have been positively surprised. Pretty new A330-202, good entertainment, good food. The only weak point was the readiness of the staff in Dublin to solve a problem with ESTA Visa. Fortunately, I was able to find a helpful person at Aer Lingus at the end.



Aer Lingus Customer review :  29 April 2013 by P McCracken    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin - Santiago return. Both flights on time. Excellent service from Irish cabin crew. Food for purchase, but reasonably priced and tasty. Only complaint was lack of staff at passport control in Dublin, so long queues. Cant understand. Felt sorry for All non EU passport holders. Not Aer Lingus fault, but only glitch in otherwise faultless travel experience.



Aer Lingus Customer review :  26 April 2013 by M Pimm    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked to fly to Dublin from Birmingham on 18th April on the 14.50 flight. This flight was delayed 5 hours, we had no information of any kind during this time. It was not until we got on board and the pilot explained what happened, this is very bad practice. It would have been very helpful if we had an announcement just to explain why the plane was late and giving an estimated time of departure. As a result I missed my bus connection and my relatives had to come up to the airport to collect me at 8.30pm.



Aer Lingus Customer review :  25 April 2013 by R McCrea    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We recently traveled from the US to Ireland. When we called in on seat assignments for the flight over we paid an extra $60 per person for seats that were to have more room (Rows 9-12) so we could sleep better. Turns out that the seats we had on the way home had more leg room and reclined further so that was wasted money. On the way home the entertainment recycled twice so there was a while where you couldn't watch a movie and since we were in the middle of one when it went down had to adjust it to get back to the spot where it crashed.



Aer Lingus Customer review :  22 April 2013 by P Cassin    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB to NYC return. A330, found it comfortable and in flight services good. I would comment positively on the check in at Dublin, handled quickly and with the US pre-clearance it saved massively on the US side landing in a domestic terminal. On return found the Aer Lingus ground staff in JFK friendly and efficient. Overnight flight to Dublin was quite and comfortable.



Aer Lingus Customer review :  19 April 2013 by D Keenan-Bokr    (Germany)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy from Glasgow via Dublin to New York return. Glasgow to Dublin flight arrived on time and all US bound passengers were met at the arriving flight and bussed to the international terminal. For this flight, we had US Pre-clearance at Dublin Airport. However, waiting time was horrendous. Flight was due to depart at 10.15 and at 10.45 we still hadn't completed this procedure. Aer Lingus held the onward flight for all connecting passengers resulting in a one hour delay leaving Dublin. Airbus 330-300 seating was comfortable enough for the 6 hr flight. The on demand video system offered ample films. The headphones, however, of poor quality and sound. A pre-dinner drink was served. Soft drinks are free, alcoholic drinks have to be paid for. Meal was mediocre and tasteless. The crew did not come around offering drinks. The younger cabin attendants were friendly. Older crew members acted like their job was a chore. Many not able to smile. Because we had pre-cleared US Immigration at Dublin we were therefore classified as a "domestic flight" and landed at Jet Blue's Terminal 5 in JFK. Because of this and the somewhat lower fare, these points would be the only reason I would choose to fly Aer Lingus again.



Aer Lingus Customer review :  15 April 2013 by Steve Smith    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on the Gatwick/Belfast route 4 times in 2 weeks. Saw today they've increased from 3 to 4 flights a day so I presume they're doing well. They are in direct competition now with FlyBe who used to have this route to themselves and competition can only be a good thing IMHO. AE flight times are very similar to BE although we left before them twice even though their departure time was first. I think that reflects the increased pressure Flybe have on their turnaround times. The service is better on AE even though you still have to pay for food and drink, the planes are better (A319s) and were immaculate. Only had hand luggage so can't comment on airport check-in. I did mine using their phone app which worked perfectly. The only niggle is their charging to book seats in the first 5 rows, I find it a bit money-grasping. Will definitely continue to use them on this route as long as the price and service continue in the same vein.



Aer Lingus Customer review :  12 April 2013 by E Brown    (Ireland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew DUB-LGW-DUB recently and everything went smoothly. Paid extra for front seats Row 3 on way out and row 1 on way back for quick exit and was worth it. Also less hassle and pressure than Ryanair on same route and times. Tickets were only marginally dearer and not enough to make me join the rush for a seat on FR. Flight was on time in both directions even with de-icing procedures. Ground and flight staff were both excellent, but sometimes I wish they would enforce the cabin baggage regulations - even a little bit.



Aer Lingus Customer review :  2 April 2013 by F Hogan    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled to JFK from LGW via DUB return. Went out coach and came back Business. The equivalent BA flight (coach both ways) would have been an extra 600 for the dates I wanted. The other thing was the convenience of using LGW instead of the awful LHR T5. Had a very early and quiet departure from LGW. Boarding was nearly on time and quite smooth. The food on board was appalling. It seems that if you pre- order meals you get far better quality. Maybe that should be made clear on the booking website. I needed to take some medication towards the end of the flight and asked the crew for a glass of water. It was provided in a very flimsy plastic 'glass'. Return leg in Business was on the evening redeye. Check-in was fine. Lounge was ok. Once the flight was called and I went to gate we still had another 30 mins wait. Business class seats had a huge control panel, but no documentation on how to operate them. Trial and error eventually got the seat flat. The food was poor for business class. The white wine and fizz were excellent, but the Italian red with the steak was disgusting. Breakfast was poor for business class. I would have expected an attempt at a cooked breakfast. But maybe that's why it was so much cheaper than BA.



Aer Lingus Customer review :  21 March 2013 by Patrick Jordan    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-MCO-DUB. Efficient check-in, with added bonus of fast track security in Dublin. Good lounge experience, particularly in Dublin. Recaro seats very comfortable. Food quality very good, and quality wines served. Staff attentive without being intrusive. A very comfortable way to cross the Atlantic.



Aer Lingus Customer review :  19 March 2013 by B Kennedy    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on the new service from London Gatwick to Belfast City airport and was very impressed with the service. Great price, lovely comfortable planes, on time and very efficient boarding (probably helped that the plane was only 2/3rd full). Only drawback, although not necessarily the airlines fault, is the horrible, small, dingy and dirty departure gate they use at Gatwick South terminal.





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