Aer Lingus Passenger Reviews and Aer Lingus Customer Trip Reports

AER LINGUS customer travel guide

  Aer Lingus 3-Star Airline Ranking

  Aer Lingus Passenger Trip Reviews

  Aer Lingus Lounge Reviews

  Aer Lingus Economy class seat reviews

  Aer Lingus Passenger seat tips

  Aer Lingus Business class seat reviews

  Aer Lingus Aircraft Seat Plans

I fly twice a week LHR-DUB. Generally acceptable but quite average. Services mostly on time and the journeys smooth. The Aer Lingus Dublin lounge is very pleasant and the staff helpful. Many cabin staff have an unpleasant attitude that suggests we should be thanking them for giving us the opportunity to fly with them - we expect to be treated with at least a bit of respect! The loyalty scheme is not great - they will not provide points for basic non-flexible flights.

DUB-TFS-DUB. Great airline to fly with when travelling with children. Flight attendants seem to make even more of an effort with them. Like the look of their new inflight menu and what we bought onboard was tasty. T2 is a pleasure compared to what DUB was previously.

MAD-IAD. Good value for money, a step up on the appalling service that we expect from the legacy US carriers, but pretty minimal. This is a code share with United, and for all intents, a United flight in Aer Lingus livery and standard legacy service issues (complimentary, and edible, meal, but you have to pay for alcohol and snack services). A330 was clean and serviceable. Economy had the usual cramped seats. IFE system is good. For the price it is good value.

GLA to ORD via DUB return. The flight to Dublin was with Aer Arann which was fine for the 50 minute flight. Flight to Chicago on A330-300 and we sat in a small three row cabin just behind business class which was excellent. Crew were friendly and professional, and the meal was standard economy fare. Only one bar run, so if you wanted wine with your meal you had to purchase it. The return flight was only 6.5 hours which was great and the catering was very tasty. Overall a very good product by Aer Lingus.

We are frequent business class travellers, this was our first time with Aer Lingus from LHR to MCO via DUB. The whole experience was excellent. Crew were professional but friendly, seats comfortable, the food delicious and choice of wines good. Given the price we paid - roughly half that of the other airlines we generally use - the service represents great value for money. A shame they don't offer business class on European services but we were still able to use their lounges at LHR and DUB.

Dublin-Budapest return. Very organised and efficient boarding with on-time departure from DUB. Smooth flight and early arrival into BUD. Cabin crew courteous although a little functional. Return flight delayed 40 minutes. Pilot and crew apologetic for delay. Plenty of information given on routing, arrival and weather. Cabin crew were friendly and accommodating. Problems with excessive hand-luggage is regular on this flight but this was dealt with at check-in and by onboard crew efficiently.

BRU to DUB. As a regular flyer with Aer Lingus (Gold Circle Prestige), it is with regret that despite improvements in some areas (e.g. improved lounge) Aer Lingus has difficulty differentiating itself with its competitor Ryanair and passengers are not always the highest priority. Despite a stated policy allowing a cabin case and a personal item such as a laptop bag, Aer Lingus has not communicated this to ground crew which led to a poor experience. It is not acceptable for a passenger to be castigated for exceeding the luggage limit when in fact this is not the case. It is also standard practice with other airlines that bags taken from passengers due to lack of space can be collected at the door of the plane rather than at the baggage belt - this is crucial when transfers are involved. Another recent trend is that the seat belt sign is left on until service is completed - a benefit for crew and cabin service rather than passenger comfort. Aside from these issues, the flight crews have been generally pleasant on recent trips and 7 out of my last ten flights have been on time, although thankfully I had built in enough time to make transfer flights.

Use Aer Lingus for European flights about 5 times a year. We have found that over the last year or two their planes are filthy, the seats, food-trays and seat-pockets are sticky and dirty every time we travel. We have always used Aer Lingus when possible, and have found the service, pricing and onboard staff to be excellent, but the poor cleanliness is really letting them down. I can't understand why they are letting this area slip so badly.

BRU-DUB-BRU. Airbus A320. Both flights on time. New planes with decent seat pitch. Attendants friendly and professional. Lots of information from the cockpit. Good value for money!

Dublin to JFK November 2011. Boarded Airbus A330 on time, staff both pleasant and efficient ensuring a quick boarding, had seat just behind bulkhead for business class. This area contains 12 or 14 seats and is worth paying extra for - comfortable and entertainment excellent. The flight was nice, crew keeping us informed on route and weather etc, meals passable at best! However on par with most other carriers from my experience, overall a nice flight and felt well looked after.

Several day return flights DUB-LHR and DUB-MAN. Quite expensive in most cases as booked quite late but were either not much more expensive than Ryanair, or less when you factor in that you would have to pay for priority boarding with Ryanair, whereas can book a seat for free on Aer Lingus. But there's no comparison between the two. Very good experience, and T2 at Dublin is a fantastic improvement on T1. AL have just launched a new Sky Cafe menu that looks tempting and very well presented, although it is a bit misleading to be presenting the full Irish breakfast on bone china when it actually comes in a silver foil tray! Cabin crew without exception very professional and friendly, although when I was standing at the back of the cabin waiting to disembark at Manchester, it was a bit sad to hear two of them complaining about their jobs. It's not the same as it used to be. But given the choice I would choose AL over any of their competitors out of Dublin.

BHX-DUB return. I have flown this route with Ryanair and although it is marginally cheaper (£5 or so), Aer Lingus is worth it. Much more comfortable cabin and seats, friendly staff and excellent service. Arrived to destination early.

DUB-MCO. Assisted to the whole family in getting seats at the front of economy class. Dublin is a very clean airport to fly through, but I went with Aer Lingus before the big move to terminal 2. Terminal 1 is still very nice. During the flight the cabin crew were nice and food was lovely. All together a lovely flight.

DUB-ALC. Flew on an A320 both ways. Very high density and seats tight. Delay of 30 mins both ways. Very friendly staff and actually made you feel that you were important to them as a person not a customer. Food was lovely and landing was extremely smooth as usual.

ORD-Dublin return. Very disappointing experience. On the way to Dublin, the flight was nowhere near full, but when asked if we could book seats together, it was deemed an inconvenience. The flight attendants are not attentive, and are inconvenienced if you ask to be served anything other than tea or coffee. The gate personnel on this airline were unwilling to make any accommodations. On the return, gate check-in personnel were awful. They were unnecessarily stern and would not bend to make a single accommodation.

Dub to Madrid. Late departure due to passengers trying to take over sized bags onboard. Gate crew did a professional job of trying to take bags from people who should have known better. An almost full flight handled professionally by a competent crew. Nice Hot Irish Breakfast from the Buy on Board menu and regular updates from Captain during the trip. A great mid way service in terms of getting what you pay for with the care from the crew equivalent to that of any full service airline.

DUB-LIN and BLQ-DUB. M Wickham's comments re: Venice are interesting. I had the same experience flying back from Bologna where the captain made reference to problems on the ground. Took an age to get people to the gate and onto the buses to the plane. No reason for it. Just typical Italian laid back attitude. Still made up time on the way back and only ended up 5 mins late. Both flights were fine, on time, clean aircraft and friendly FA's.

DUB-VCE-DUB. Outward flight punctual but return over 1 hr late departing. The pilot said that the reason for the delay was a 'long story' and that he didn't want to go into blame mode whilst heavily hinting at service agent problems in Venice. Pilots informative during the flights and cabin crew helpful.

DUB-BCN-DUB. Flights on time, crew professional and courteous, seat pitch good. Dublin departure from Terminal 1, which was a 10 min walk from security at T2 and the flight to DUB left BCN from the far end of the terminal there - so another 10min or so walk.

JFK-DUB-MAN return. Staff were friendly and helpful. Flights on time or early. Food typical airline quality but edible. I ordered vegetarian special which were delivered. A330-300 clean and adequate space, and comfortable seat. The movies offered adequate variety. Only downside, I was told that I needed to be at MAN 3.5hrs before departure. I called both the airline and the airport and was assured that this was necessary and check-in would be open at this early hour. So I was not thrilled to arrive at the airport to have to wait for 1hr before the desk opened. US Customs clearance and transiting in Dublin was easy, but a lot of walking involved. I would highly recommend Aer Lingus. My fare was $500 cheaper than the best competitor on the same dates.

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