Aer Lingus Passenger Reviews and Aer Lingus Customer Trip Reports

AER LINGUS customer travel guide

  Aer Lingus 3-Star Airline Ranking

  Aer Lingus Passenger Trip Reviews

  Aer Lingus Lounge Reviews

  Aer Lingus Economy class seat reviews

  Aer Lingus Passenger seat tips

  Aer Lingus Business class seat reviews

  Aer Lingus Aircraft Seat Plans

I flew from Shannon to Boston yesterday 7 July, and must say that I was both shocked and horrified that three of the female cabin crew including the cabin manager were chewing gum whilst serving food etc. I expect that here by the staff on US carriers but not Aer Lingus. Otherwise the flight was faultless.

Most recently SXF-DUB-SXF return. The economy class product its getting better, after dipping for a few years. Most of the A320s now seem to have the more comfortable seats with moveable headrests and a little more legroom than before (29 rows now instead of 30 I think). I'm an occasional flyer on this airline, maybe half a dozen times a year, mostly Spain-Ireland or Germany-Ireland. The staff are still pleasant, if less experienced. It's a significant notch above Ryanair in overall product and service, and worth a premium (often there is none). Pricing overall is competitive.

Shocking late service which the airline knew was running late but instead decided to leave everyone at Gatwick staring at the departure board for half an hour with the - please wait sign on. Unloading and loading of passengers was painfully slow (some passengers haven't yet grasped the need to read the ticket and establish what seat they are in). This is the second time this flight has been delayed and the excuses are somewhat similar. It might be an idea to cut the number of flights if they cannot keep the ones to London Gatwick on time. Very Poor prefer Ryanair. The 15/6/2012 Gatwick to Dublin.

LHR-DUB flight was very well done by all accounts, quiet and well maintained. The staff seemed very courteous and keen to engage in small-talk with customers. DUB-LHR flight not brilliant, more down to bad luck than anything else, on this flight it was more the people I was with that caused aggravation, behind me shaking my seat back and forth as if it was a play-thing. This wasn't helped by the person in front of me reclining back so there little room. I am not questioning the plane, attendants or cleanliness.

Flew to Milan via Dublin from JFK on June 5th. Found check-in staff at JFK to be extremely rude and not helpful. Aircraft was clean and departure was on time. Toilet midway through flight had no toilet paper or paper towels. They did nothing and appeared to have cared less.

BHX-DUB-JFK outbound, BOS-DUB-BHX inbound. Outbound: BHX very quiet, no queue for check-in, all on time, A320 clean, the seat is fine for such a short flight. At Dublin the transfer was pretty smooth, took approx 30 mins to pre-clear US Customs and Immigration. You don't collect and recheck your bag, it's checked through and you are shown a picture of it on the belt to confirm it's yours etc. Boarded A330-300, clean, tidy, good AVO, generally a nice plane to be on. Sat in the 2 row mini-cabin at the front, quietest flight I've been on. Recaro seat is fairly decent. Food was perfectly edible and the crew were helpful and friendly. Arrived early into JFK, bags came within a few mins. Return flight much the same, exact plane and seat. 30 mins late boarding, but made up most of it - arrived 5 mins late. Transfer was much easier and quicker, A330-A320 in 30 mins, left ahead of schedule, arrived early to BHX and was quickly out of the airport. Overall, very happy and I think this will now be my preferred route to the East Coast, saves the trek to LHR.

Southend to Dublin. Excellent airport new route from May. Aircraft was nice clean ART42, nice leather seats which had plenty of legroom for the 1 hr 35 minute flight. Excellent inflight with smiling hostess.

DUB-AMS, ORK-AMS, DUB-LGW, CDG-SXF. I'm a regular user! Staff are always lovely and will go the extra mile to help you if you need it. Planes are clean and on time. I'm taking a longish haul to LA in August and am going via DUB not only because they have excellent fares but I'd pick them over United, Delta, BA or Air France any time.

My boyfriend and I book a trip to Dublin, only to get to the airport and was told the flight was cancelled. The manager said the next flight was the following day at 9.45pm. When passengers started asking to be put on another flight he said there were too many of us, he said there was nothing he could do and finally shouted "I am not going to answer anymore questions, the flight is cancelled and that is that". We cancelled the flight and booked another airline that same day.

Flew from Dublin to Boston return with a group of 65 teenagers. Check-in was straightforward and both flights pleasant and uneventful. Excellent product with good crew and well maintained cabin. No complaints!

JFK-DUB Nice flight on a new, clean airbus. Food was excellent and IFE was fine with recent movies and plenty of music and games. The seat was not that comfortable as it was not a "Lay flat" but had a slight angle. Still managed a few hours sleep. Crew attentive and pleasant throughout.

ORD-DUB-ORD. Great service both during the check-in process and onboard on both flights. Very good IFE and decent food. The fact that you have to pay for alcohol is a bit annoying but it is becoming the standard in the industry. Clearing customs in Dublin is a great plus. Overall a very good experience.

I have not used Aer Lingus for many years because of cost. I recently went from Dublin to New York. Outward journey perfect. Return another matter. I could not book a seat and at JFK, I was the very first in line, I was handed a boarding card not having been asked if I would like an aisle seat or otherwise. I did ask for the same seat I had on the outward journey if it was available. I was told it was not and handed the boarding card within 10 seconds. The impression I I got was that the lady at the desk did not even look. It will be a while before I use Aer Lingus again.

Recently travelled from Edinburgh to Dublin and the plane was delayed 40 minutes. On our return flight the plane was once again delayed 30 minutes. In March we made the same journey using Ryanair and there were no delays. It is very difficult to contact Aer Lingus as they don't give email contact details.

JFK-DUB-NAP. Seasonal route to Naples. Outstanding product, service and price. Beats any US airline. Professional pilots and FA, pleasant and clean cabin A330-300, decent pitch, IFE. Armrest does not raise all the way. DUB-NAP on clean A320 Sky Deli edible enough, price competitive with airport. Return DUB-JFK A330 bulk seat 9D in private cabin behind Business. Cool spot, IFE screen folds with armrest. DUB T2 is small and efficient transfer.

GLA-DUB-GLA. Very reasonable flights, but we did not check-in any bags. Check-in with iPad was simple and straightforward, and we breezed through security in both directions. ATR-72 plane was ideal for this short flight. The propellers are a lot louder than a jet plane, but the 2x2 seat layout is much more suitable for most travellers than the usual 3x3 you expect on sort haul flights. The planes were comfortable and well maintained, and the service both ways was professional and friendly. Overall, a perfectly acceptable for the short route, with an excellent frequency to Glasgow. Much better value for money than the competition (Ryanair from PIK, which is invariably more expensive and less frequent). My only real complaint is the need to bus passengers out to a very remote stand in Dublin.

LHR-JFK via Dublin. Lounge access at Heathrow and very nice lounge in Dublin - impressive airport. Flight from LHR-DUB was very full and uncomfortable. Flight from DUB was in new and very clean A330 - only 10 passengers in business class. Excellent service and very impressed with the food quality. Seat was comfortable and spacious. All in all a good experience - would not like an overnight flight as the seat was not at all comfortable for sleeping - angled type and impossible to get comfortable in that position - also a bigger pillow than the regular economy version would have been appreciated.

Dublin-Barcelona: 29 teenagers and three teachers. Ground staff were not very good, they seated the group in different rows but they handled hand luggage in an efficient, elegant and professional way. No room inside the cabin? No problem, they check it in for you at no extra cost. One appreciates such details when dealing with a bunch of students and all their souvenir purchases. As for the flight - peaceful, even though I could have used some more leg space.

BHX-DUB-JFK return. Short flight BHX-DUB was fine. Clean plane, friendly attendants but cramped leg space which is fine for such a short flight. I had prepaid for my seat selection but due to aircraft change DUB-JFK I was moved to back of plane. I complained to attendant at gate in DUB who apologised and offered to put me in a window exit seat as there were no other aisles available. I preferred the aisle and so stayed with it which turned out to be fine. FA's are for the most part very friendly, except for a couple on the return who were efficient but not really friendly. The best thing is being able to go through customs for the US in Dublin on the way out. No lines and easy to get through. ATR on the way back from DUB-BHX looked very old and not very well taken care of. Overall I liked Aer Lingus and plan to fly them again next time I go to the States.

DUB-MAD. Airbus A320. Boarded 30 minutes prior to departure and left ahead of schedule. Terminal 2 in Dublin very clean, modern and spacious. Cabin crew friendly, efficient and professional throughout. Purchased drinks and snacks which were of good quality and sold at reasonable prices. Seats leather and comfortable with acceptable legroom. All in all a good flight. The only negative aspect was Madrid Terminal 1 which is old fashioned and lacked any decent facilities.

ZRH-DUB-ZRH. Tale of two airlines. Web check-in on the way out went well. Full load but crew was helpful arranging hand luggage. Dealt well with some difficult passengers. Crew professional, some very friendly. Check-in machines on the return worked well. Passengers seated in the back where allowed to take big hand luggage with them. Those in the front were not, so felt sorry for those who paid even more than for a standard seat as they either had their bags checked in for pick up or had to store it at the back of the plane. Front two crew members absolutely unmotivated and yelling at passengers. Prices no longer that cheap. Terminal 2 is ok. Flight to Dublin would be a 8. Back would be a 3. Buy onboard choice is good and prices are ok.

For the 4th time in 4 weeks I have been delayed on the Edinburgh - Shannon route which is operated by Aer Arann. In all cases this was blamed on technical difficulties with the aircraft - ageing ATR72 turbo props. Today I had a 3hr delay out of Shannon and the Manchester flight was delayed 6 hrs. Very little information and the Aer Lingus information desk was unstaffed most of the time.

GVA-DUB and DUB-MCO. GVA-DUB in economy and DUB-MCO (Orlando) in Business. Both flights on time and impressed by the cabin staff. The Dublin to Orlando flight was lovely - very nice food and wine(s). Seat - not a flat bed and was very comfortable for sitting, for sleeping it was not and I cannot imagine spending a night in it. Our bags were tagged through from GVA-MCO and when we checked in for DUB-MCO flight only 2 could be located. Counter staff went out of their way to locate and re-tag the "missing" bag. Pre-clearance for the US was speedy and pleasant. All in all we were very impressed - service and price both right!

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