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AER LINGUS review :  20 June 2009 : by T Liu  (Canada)

AMS-DUB return (connecting from YUL on KLM), in Economy class. I was actually on a KLM ticket operated by EI. Everything okay and ordinary (no amenities, plane was clean), but one has to keep in mind that they don't serve free food or drinks; those you have to pay for, at fairly standard airline prices. The carry-on limits posted on Aer Lingus's website are completely unenforced, which was a good thing for me since the limits are very low (6 kg!). Service level about the same as low-fare carriers and prices about the same too (can't speak about that personally, since I was booked on a longer itinerary through KLM). DUB needs updating (which it is getting) and transfers at AMS are a pain.

AER LINGUS review :  10 June 2009 : by M Wickham  (Ireland)

Cork-Lisbon-Cork last week. Prices attractive. Staff pleasant and hard-working. The fact that seating is allocated avoids the scrum that mars Ryanair flights. The only downside to the trip was the inexplicable failure of Cork Airport to use the airbridges. Instead we are forced to exit the plane on the tarmac make a dash for terminal in bad weather - which is frequent and face stairs to reach the baggage hall and immigration. The Aer Lingus baggage charges mean that people are bringing very big carry-on baggage into the cabins which can lead to raised voices on full flights when overhead lockers fill up quickly.

AER LINGUS review :  6 June 2009 : by S Burke  (Ireland)

MAD-DUB. Flight left on time. Cabin crew were excellent, friendly and professional. Nice choice of food and drinks, however no ice. Was told that it was an ongoing problem! How can one be expected to pay €6 for a gin and tonic without ice? Good alternative to the major competition, although standards are dropping rapidly to what Aer Lingus once was!

AER LINGUS review :  5 June 2009 : by P Macfarlane  (Ireland)

Gatwick to Malaga went well. Nice to have allocated seats instead of the easyjet or ryanair priority booking which does not work often. Lack of queues helped. Also no buses only bridges.

AER LINGUS review :  1 June 2009 : by S Duvall  (Ireland)

Aer Lingus aren't much better than Ryanair. Flying transatlantic with them as I've done constantly for the past 7 years has gone from a pretty nice experience to an ordeal to have to get through. Standards have dropped below measure, the flight is uncomfortable, the cabin crew make a habit of waking you up in order to ask you to close/open your windowshade. Vegetarian option food is made nearly impossible to request: you can't do so online at the time of your booking (or online at all, for that matter) ; you must ring the airline at the airport 24 hours before your flight if you have a dietary need. That's pretty ridiculous. Now they are charging for seating requests. Aer Lingus act as if they would rather punish the customer than welcome the business.

AER LINGUS review :  22 May 2009 : by T Ring  (UK)

LHR-ORK-LHR economy. Fllight attendants good. Despite being late, a pleasant experience. Return journey, left on time, but delayed on route by weather at Heathrow. Flight and service as outward journey. £40 cheaper than Ryanair and with a case.

AER LINGUS review :  20 May 2009 : by J Matthews  (Ireland)

DUB-JFK return Economy. Pleasant flight both ways. In-flight entertainment with personal TVs although the choice not as extensive as I would have liked. Meals were decent although on the return flight only one meal was served. Flight crew were friendly with good presence on the return leg especially.

AER LINGUS review :  18 May 2009 : by S Martin  (Ireland)

Dublin-Bordeaux. Getting to check-in for Aer Lingus flights to France (and UK< Germany) is a pain at Dublin Airport as these counters are two levels below the departure level (to which you then return to clear security!). Used fastpass to obtain boarding cards which was great. Self-service bag-drop a disaster. System not working despite the 5 or so EI staff waiting around to help. Thus most customers had to queue for the 1 EI agent actually doing bag-check. Terrible misuse of staff resources. Gold Circle lounge at Dublin has been refurbished and it looks better. Better choice of snacks. Flight 45 minutes late boarding and almost 60 minutes late departing. Same delay pattern on returning later in the week. EI’s biggest weakness on short haul are punctuality and a lack of recognition for Gold Circle elites.

AER LINGUS review :  16 May 2009 : by Amanda Cowan  (Ireland)

DUB/ALC 2 adults and two children. An excellent experience, very clean aircraft, on time arrival and a good price as well. Following my previous review on Skytrax, staff gave my children milk to drink, they also helped us deplane and buttoned up coats and hoods for the torrential rain in Dublin. A wonderful trip.

AER LINGUS review :  15 May 2009 : by B Shefferly  (USA)

ORD-DUB, SNN-ORD. Aer Lingus Premier Class is more like a premium economy product. The seats are angled lie-flat so you can't sleep on your side. They only have a small pillow like economy class, and entertainment system is very limited. I had watched everything I wanted to see on the outbound flight, and the return flight offered the same selection. Service was poor on both flights. You saw the flight attendants only at meal times. Premier Class is not worth the money as it's priced as a business class product.

AER LINGUS review :  10 May 2009 : by H Maenen  (Netherlands)

Amsterdam-Dublin and back. Enjoyable flights, friendly staff and the flights on-time. The costs of drinks and snacks is not too high and the A320, was comfortable.

AER LINGUS review :  5 May 2009 : by Judy Paris  (USA)

On the plus side - more comfortable seating in coach, friendly crew and fairly good meals. On the negative side (and the reason I won't travel with them again) is that you have to make connections at Dublin Airport which was a terrible ordeal. In addition one of our two bags did not get onto the connecting flight from Dublin to Nice and we had to wait until the next day for them to get it to us. At least they were very helpful and prompt doing this. On our return flight one of our bags was damaged beyond repair.

AER LINGUS review :  28 April 2009 : by P Redmond  (UK)

Gatwick-Knock-Gatwick. Having been held to ransom by the Ryanair monopoly on West of Ireland Knock from SE England I'm overjoyed at the arrival of Aer Lingus on the Knock route. Check-in was flawless and baggage check meant no queue at all. Boarding needs a bit of work as the usual budget scrum at the start. No announcements and people didn't seem to realise they had allocated seats. Flight attendants friendly and welcoming on both legs. Classical music in the background as you board a change from the horrific Ryanair "jingle" that everyone who's flown Ryanair is familiar with. Cabin clean and tidy with comfortable leather seats and both flights on time and uneventful. Top marks for the Captain at the Knock end who came out of the cockpit and offered to help people down steps with bags! I hope Aer Lingus make a go of their Gatwick operation and on this route especially.

AER LINGUS review :  24 April 2009 : by John Wilson  (UK)

LGW-MUC-LGW A320. Check in at Gatwick is in the hidden downstairs zone B area, close to the Virgin desks. Flight out fine. Crew good. Drinks and snacks available to purchase. Left on time and landed early. Return - had checked in online but bag drop not open so had to queue at normal check in. Boarded the plane which then had a problem re-fuelling. Lufthansa engineers fixed the problem but Dublin Head Office had to be informed of the issue who then referred it to Airbus which caused quite a delay. Big Hand to the captain who came out and made his announcements about the situation from the front of the cabin and didn't hide away. Cabin crew were great and did a water run whilst we were on the ground and gave out free soft drinks and snacks once airborne. A couple of lost points for the Munich check-in, legroom at the back was tight but bearable for a short flight (although extra legroom seats at the front of the plane can be purchased online). Also the prices on board are too high. People shouldn't expect a free drink on short haul flights these days, but £3.50 for a small tin of beer is too much. £1.50 for soft drinks is also too much. Drop the alcohol prices by £1 and soft drinks by 50p and they'll sell loads more. Despite the delay, an overall good performance from Aer Lingus and will use again on this route.

AER LINGUS review :  15 April 2009 : by A McGuigan  (Ireland)

BFS-Malaga-BFS with two small children. The planes were clean and arrived on time. Outward, staff very surly and a mature Senior Cabin Crew member told me that they didnt have any milk for a child to drink. I was willing to pay for it. This was quite disappointing. On the return journey, staff were much more attentive and pleasant and gave us a flavour of the excellent product Aer Lingus can be.

AER LINGUS review :  7 April 2009 : by J Duggan  (Ireland)

Dublin to Orlando return. 9 hour flight - food was very bad, they seemed to be more interested in selling you sandwiches instead of serving edible food and they ran out of soft drinks half way into the trip. The return trip wasn't much better - food was still slop and the rolls they served for breakfast were stale. I hadn't flown with them for a few years and I won't again as their standards have really dropped into the gutter.