AER LINGUS  Passenger Reviews and Customer Trip Reports

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AER LINGUS customer review :  1 January 2010 by Anthony Garofalo   (USA)

A very courteous crew and service. Well maintained aircraft. Just a problem with the seating on my return. We had selected 2 seats window and aisle at the time of purchase (Aer Lingus Website). Upon obtaining our boarding passes at the Dublin check-in we noticed we had been moved to the center of the middle 5 seats. We were told that they would fix this and we should alert the gate attendant. The Gate attendants kept blowing us off, needless to say, we were stuck. E-mailed Customer service and they blamed the issue on a change of aircraft. They were polite, however, offered only an excuse. An apology for the treatment by the Gate Agents in Dublin was all I sought and sadly, no apology was offered.

AER LINGUS customer review :  19 December 2009 by C Chu   (Australia)

DUB-LHR return. Due to a personal issue a passenger in our party had a different name on the ticket to her passport. Despite having an official change-of-name document Aer Lingus staff advised us that we should purchase a new ticket with the correct name - we did so however on boarding they accepted the original without fuss. The check-in officer said herself it was terrible that they would say that. The flight itself was fine however the tickets are generally expensive considering the product you get. Unfortunately with only Ryanair as the low-cost competition on Dublin-London an airline can get away with this. All in all, you may as well fly with Ryanair unless the tickets with EI are substantially cheaper or you need to fly to Heathrow.

AER LINGUS customer review :  14 December 2009 by J Tydeman   (UK)

Flew from Vilnius to Gatwick with Aer Lingus. Flight was cheap although this is a low cost carrier now, with nothing included, and you even pay (quite a lot) to reserve a seat. The cabin crew were just about okay but the flight left Vilnius quite late because apparently the toilet had frozen - never heard an excuse quite like that before.

AER LINGUS customer review :  11 December 2009 by P Kenny   (Ireland)

Cork-Munich return .Checked in online and boarded A320 without any fuss. Allocated seating enhances this experience. FAs friendly and efficient and food was fresh and hot, and not overly expensive. The return flight was pleasant. Overall Aer Lingus offers a neat product and good value for money.

AER LINGUS customer review :  9 December 2009 by R Green   (Ireland)

I fly between Dublin and Amsterdam 3 or 4 times a year and like to plan well ahead. I am looking at the current financial and management crisis in Aer Lingus and wondering how safe it is to book any flights for the year ahead. I am tired of not knowing whether the flights will actually take off - so many times there have been threats of strikes by one branch of the airline or another. The senior management of Aer Lingus has been playing chicken with its staff regularly in the last three or four years and the effect on this passenger is to look for an alternative carrier that has a less provocative attitude to its staff and customers.

AER LINGUS customer review :  9 December 2009 by S Barker   (UK)

LGW-AGP. This is the first time we have used this service and most impressed. For the return to Gatwick, there were only 70 or so passengers but the flight attendants were brilliant and what a joy not to have the usual seat scrum as is the norm with EasyJet - and seats with a decent amount leg room and recline.

AER LINGUS customer review :  4 December 2009 by Megan Shreve   (USA)

I have flown Aer Lingus a number of times - the planes have been nice but customer service and problems with flights have been frequent. On the two flights my family had with them this year - they canceled flying from two of the airports. In the last instance, my young daughter was with a host family in Jersey UK, we found out by accident they had canceled all flights out of Jersey as of Oct 2nd - her flight was scheduled for Oct 26th. We had to scramble to find a flight to get her off the island and then of course the cancelled flight impacted the two other flights on Aer Lingus to get her home. We had to cancel all three - they gave us half of the cost of flying there but the one way to get her home (still through Aer Lingus) cost more than her entire trip flying there and back. But they felt they had been more than fair. Even though they cancelled, and we rebooked through Aer Lingus, and drove to an airport 5 hours from our house (because they had also stopped flying into Washington DC), inconvenienced the host family and our family with the needed change of plans and the incredible stress of trying to find a flight off the island that would not require an overnight stay for my young daughter in a city we did not know - they felt their offer was appropriate. They did not offer to help us find other flights, they did not apologize, and did not seem the slightest bit concerned that they had caused this mess.

AER LINGUS customer review :  11 November 2009 by Andrew Strawbridge   (UK)

LGW-DUB-LGW day return. Boarding good, arrived into Dublin early and in town within 40 minutes via bus. Coming back a breeze, as I had checked in online for the return. I passed security in a matter of minutes, boarding was quick.

AER LINGUS customer review :  8 November 2009 by J Butler   (Ireland)

DUB-ORD-DUB Business Class. Outbound flight excellent with retrofitted aircraft. Plenty of choice on AVOD entertainment. Onboard catering excellent quality, crew very helpful and pleasant. Return flight slightly disappointing as it was on non-retrofitted aircraft with older seating and without AVOD. Onboard catering excellent and very helpful crew. Portable media players distributed to passengers.

AER LINGUS customer review :  8 November 2009 by S Srinivasan   (USA)

LHR-DUB. We connected from a BA flight from MAA, but conveniently, we were allowed to check- in online while checking in for the BA segment, even though it wasn't a codeshare. FAs were reasonably friendly, and seat pitch was adequate. Intra-European flights are pay-per service. I didn't get anything, but there seemed to be a decent selection available, and prices weren't too outrageous. Take-off and landing were slightly delayed (about 10 minutes), no big deal. Bags were on the belt pretty quickly at DUB. Basic service, but efficient and good value for the price paid.

AER LINGUS customer review :  28 October 2009 by John Fox   (Ireland)

BFS-LHR return. Both flights full and on time with professional staff - on the return were slightly more friendly however a little slow in getting the SkyCafé service started which meant there was no time for SkyShopping to be brought through the cabin. Assigned Exit seats which is a bonus. Baggage a little slow to arrive in Belfast.