Aer Lingus Passenger Reviews and Aer Lingus Customer Trip Reports

AER LINGUS customer travel guide

  Aer Lingus 3-Star Airline Ranking

  Aer Lingus Passenger Trip Reviews

  Aer Lingus Lounge Reviews

  Aer Lingus Economy class seat reviews

  Aer Lingus Passenger seat tips

  Aer Lingus Business class seat reviews

  Aer Lingus Aircraft Seat Plans

DUB-CDG Return. A very pleasant trip, good service from cabin crew. Slight delay returning due to circumstances outside Aer Lingus control. Catering is paid for, but not too expensive. Competitive fares make this route worth considering on Aer Lingus.

AMS-DUB October 9th and back again October 12th. Both times just after 1PM. No delay on first flight, half-hour delay on second but reduced to 20 minutes on arrival. Hand luggage was slightly (about 1 inch) too broad but was never measured or weighed, and therefore it wasn't a problem. Both flights about three quarters filled - all single travelers, myself included, got either a window or aisle seat with the middle seat left clear. Friendly staff and clean planes. On short haul flights no television screens with flight information. Available food on plane very limited. Inflight magazine one of the most boring I've read so far. Good value for money, I'd use them again, but not for a flight with a layover since (small) delays seem to be common.

Budapest to Dublin on a packed flight early September. We were greeted at check in by the advice that wife's bag was 3 kg over and, even though we had only one carry on bag well below 7kg, no leeway was allowed. Aer Lingus is the only airline we experienced in 15 international flights that has a 20kg (not 23kg) hold baggage limit. To determine whether or not they are value for money I now routinely add $50 (that's what 3kg cost me) to their fares when I compare them. Food was non-existent so it's not easy to rate it.

Flew with them yesterday, Alicante to Belfast. I travel that route a lot due to work commitments and have rated theirs the best service in the past (compared to rivals Easyjet and Jet2). However, the legroom on the Airbus 319 last night was simply dreadful. Ok, I'm 6'3" but have never had such a problem with them before. My knees were jammed into the seat back in front of me and I couldn't get comfortable. 3 hours of that discomfort and I was ready to scream. I checked the website to see how to complain and I have to do it in writing - no email address is provided. How very convenient (for them, not a complainant) Add to that the fact that my first two drink choices (none too demanding - a can of Fanta and then a can of Diet Coke ) were sold out and I'm less than impressed. It appears that due to their move from Belfast International to Belfast City airport they're dumping the Alicante route shortly - on the basis of last night's experience I won't miss them.

DUB-BOS return JFK-DUB. Service was very good, steward was friendly and attentive, food on the flight from Dublin to Boston two levels higher to rate than on the flight home, (over seasoned crab cakes and greasy), I immediately got a different menu offered.

Connecting flight from DUS to DUB and DUB to DUS, no business class available even when booked for the whole flight to BOS, that means no lounge in DUS. Female Personnel on board from DUB- DUS (not at the terminal) was disinterested to rude, the word please was unknown. The staff were busy on both flights, immediately after take off to prepare coffee and sandwiches for their needs and only one had to perform the sales!

BOS-DUB-BCN return. A333's between BOS and DUB were clean comfortable and had great entertainment systems. The inflight meal was pretty good for airline food and the service was very good. A320's between DUB and BCN were clean and a little less leg room. They charged for everything including water. When boarding in BCN they weighed our carry on luggage (never had carry ons weighed on any airline ever before including the flight to BCN), one was a bit over so we had to check it at an extra 50 euro.

Flight from DUB-LHR to catch a connecting flight on another airline. Aircraft was clean and comfortable, FAs polite and helpful. Flight on time. Only drawback was deplaning at LHR - passengers who were not connecting to another flight exited the aircraft first from the main door onto a jet bridge. Passengers with connecting flights exited last through the rear door, down stairs and met a waiting bus. It seemed backwards to make passengers who might have tight connections wait until last to exit. Also since passengers were trying to exit from both the front and rear of the aircraft single-aisle aircraft, it was difficult and time consuming for everyone to leave their seat, collect their carry on, and make their way to the exits. Perhaps this is a restriction coming from the airport rather than Aer Lingus, but it seems like something that could be improved.

We flew from Bournemouth to Dublin. At check in we were told that our bags were too big to go on as hand luggage, in spite of the fact that they are the same bags we have always used. We were charged £24 each. This was happening to everyone. Two passengers, travelling separately both objected as they had travelled from Dublin to Bournemouth only a couple of days earlier with the same bags as hand luggage. It seems if we had made a scene we would not have been charged $8. Also another passenger on the same flight had a case that would fit under his seat and the steward had to remove it and put it at the back of the plane, he was not charged for his bag either. On returning from Dublin to Bournemouth we checked in our bags thinking we had no option other than to pay (there are signs around saying pay up or leave your bags behind) and the check in girl said 'you do not need to check these in they are hand luggage.

Third time on a transatlantic flight with Aer Lingus. This time we travelled from Dublin to New York and back from Chicago to Dublin. Both flights on time. Clean and new aircraft, good food, excellent service and great films onboard!

DUB - LPA Return. All flights on time. Flights comfortable. Cabin crew very friendly and efficient. Aer Lingus is my airline of choice out of Ireland. Shame no IFE on flights to Canaries as flights are 4 hours in duration.

Went to DUB via ORD. Great experience! Helpful Customer Service. We arrived 1.5 hours early to DUB and on- time back to ORD. First Rate Movies and decent food.

Dublin-Malaga, Malaga-Dublin. Onboard A330 which was fantastic! Onboard one of Aer Lingus' largest aircraft for a 2 hour flight! Took off on time, clean cabin, flight attendants and inflight entertainment was fantastic! Would recommend them.

Flew MAN-DUB-BOS-DUB-MAN. Cannot speak too highly of transatlantic sectors. Good time keeping, clean cabin, for today's airlines reasonable food. IFE was adequate for flight duration. Seat was comfortable, enough again for the trip duration. What made Aer Lingus stand out on both transatlantic sectors was the service and efficiency of the cabin crew. My only gripe is the connection in Dublin where all of a sudden from being in a business class environment one has to jostle with other passengers. Perhaps they could look at having a dedicated point such as Swiss do in ZRH. Also the security point staff seemed overwhelmed with the scanner operator having to open bags too. I hasten to suggest that over worked staff can lead to lapses!

Just returned home from Lanzarote to Belfast on Saturday 25th August and was shocked about the level of customer care given. The senior cabin crew member on the flight was only interested in selling and was continually annoying passengers on the PA and being in the cabin selling things. Whilst I appreciate the airline and crew make money from revenue, I have never seen such a cheap and nasty service offered and something I've never seen or expected of Aer Lingus. It was the most uncomfortable flight I've been on as the lights were on bright the entire flight home. Other passengers were complaining but the crew were more interested in selling than making it comfortable for passengers. On a positive note the crew out on Saturday 18th were very good and the crew coming home could learn a thing or two from them! Everything else about the trip was smooth but the journey home just completely spoilt it, hence the low scores.

Booked a flight from DUB to YYC 8 months in advance. While I was on vacation Aer Lingus emailed me 6 times to notify me that our connection from ORD to YYC was cancelled, but they failed to provide any assistance to get us home. I called their customer service line who offered me a similar flight on a different day, but were unable to accommodate our schedule. I asked for a refund for the ORD to YYC portion of the flight, which they agreed to, but the agent was not able to tell me how much that refund would be. I had to rebook ORD to YYC on my own with a different airline. I will never use Aer Lingus again and I don't recommend it to anyone. Very poor customer service.

Our flight was great and the service wonderful. Staff polite and welcoming and the food good. We had first run movies, TV shows, games. We flew from New York to Ireland to Italy and back. Would recommend this airline 100%.

I've flown Aer Lingus twice, a round trip from Helsinki to Dublin and another round trip from Dublin to Bologna. All flights were on time, A320 nice and clean, with leather seats that have head rests. Flight attendants have always been friendly providing excellent service. Check-in at the airport and getting an assigned seat is particularly nice and makes standing in line for boarding unnecessary. Great value for money and I fly with them on every opportunity.

Flown them on several occasions and every time there seems to be some sort of problem. The most recent - I was flying to Dublin (with Iberia and British Airways) from Central America via Madrid and London. My flight from Madrid to London (on BA) was delayed so I went to Iberia and said I had to get another flight from London. They immediately changed my flight and put me on the earliest flight possible so that I could make my flight, free of charge. I arrived in London and made my way as quick as I could to Aer Lingus. I was too late for my bags to go through but there was one more flight. I could change onto that flight for €78. I booked an overpriced €250 round trip from Dublin to London and then missed a flight due to another delayed flight and they wanted to charge me more to take an empty seat on the next flight! The staff member in London was rude with an uncaring attitude. No level of hospitality and kindness. Flight itself was fine - no frills, not much better than Ryanair, not much worse.

Tuesday 24th July from Manchester - Waterford. Checked in on time for a departure at 13.15, this actually took off at 16.30 for Cork! If somebody had explained that the plane was being diverted to Cork and we were then being bussed back to Waterford, we would have made alternative arrangements. When we were given our £3 lunch voucher we were told that our flight was in Cork. No mention that our flight was being diverted to Cork as well. When we arrived at Cork there was nobody to guide us to the baggage it was not labelled, we eventually found the bus! At no time were we told what was happening, total lack of communication.

Recently traveled for family vacation from JFK-DUB-NAP. Our original flights to Italy experienced minor delays, but our return trip from Naples, Italy was horrendous. We were delayed multiple times with no explanation. No Aer Lingus employee ever came to the Gate to explain what was going on. We were not offered the opportunity to fly on another airline, and by the time we departed we missed our connection in Dublin and were forced to stay overnight in Dublin causing me to miss a critical business meeting. Additionally, staff in Dublin "accidentally" booked us on flights (through London Heathrow) with another overnight layover. I did not discover this until we were in out hotel room in Dublin, purely by accident because we were not issued tickets, just handed a computer printout and told we were on flights to JFK in the morning. That night after discovering the error, I found a United flight, direct to Newark, NJ and asked to be booked on that instead, which I was "allowed" to do. This was the first time I encountered someone helpful at Aer Lingus. Now rebooked on a direct flight the next morning to Newark, NJ at my request. To compound the experience, the flight from Dublin was delayed 2 hours.

BRS-DUB-BOS. We flew from Bristol to Boston connecting in Dublin. The regional flight was on time with quite poor legroom but we arrived early in Dublin. We changed terminal on one of the buses. The 11am flight from Dublin to Boston doesn't clear immigration in Dublin, but it was no big deal. Non-alcoholic drinks were complimentary, but things you had to pay for were obviously overpriced. The crew were pleasant and the entertainment was fine. Overall the flights were very good.

Travelled to USA - economy class outbound and business class inbound. Service was superb both ways. Staff friendly on both transatlantic flights and on Glasgow - Dublin / Dublin - Glasgow flights. I would have no hesitation in travelling with Aer Lingus again.

We had a terrible experience with how our cancelled flight was handled and the subsequent customer service after the flight on June 22nd out of New York (JFK) to Shannon. After returned to JFK, due to problems with the plane's mechanics, we were on the tarmac for 3.5 hours and then it took another 3 hours before we arrived at a hotel to spend the night. The next day we returned to the airport, and there were only 2 ticket agents to re-ticket almost 400 passengers. We were given vouchers to use on the plane, which we could not use once we got on the plane! We missed our reservation in Shannon and Aer Lingus would not refund this amount. The customer service at the New York Office was just an ineffective as the services we received in the airport.

Flew from DUB-BCN. Never a problem on EI, clean plane, nice crew, reasonable (ish) price for snacks and drinks and T2 in Dublin is a breeze. Why they don't try and sort it out and try to become a 4 star airline is beyond me, if Virgin Australia can do it and they can't touch EI on some levels then what's stopping them?

Flight from Dublin to Heathrow to get connecting flight with Air New Zealand to LAX. Flight delayed followed by chaotic approach in prioritising passengers meant we missed our connection by 5 minutes. This would have been avoidable if cabin crew had adhered to its policy of getting connecting flight passengers off first via rear door. Instead we were the last to leave as front door took priority. Very disappointing.

Flights LHR-DUB return. Check in at LHR got us an earlier flight, aircraft clean and seating very comfortable. Cabin crew on both sectors were very helpful, legroom ok for a short haul flight. First experience with Aer Lingus, and will use them again. Overall very pleased.

BHX-DUB-ORD. Very professional crew, frequent updates from the pilots, arrived 50 mins ahead of schedule, food was very nice for economy class. Cabin crew very attentive and always checking up to make sure everything is okay and offering more free tea and coffee. Cabin was very clean and bright, and quite quiet. IFE had a large range. Pre clearance at Dublin airport was fantastic and meant we were out within 25 mins once we reached Chicago.

We have today flown back from Cork airport on flight EI3701 to Birmingham. There were four of us so I pre-booked seats on Row 3 to ensure that we sat together. Unfortunately the legroom in these seats was much narrower than the rest of the seats. The two male passengers were 6ft 4in and 6ft 2in so you can imagine the uncomfortable journey they had to endure. It would have been preferable not to book seats in advance and take pot luck!

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