AER LINGUS review : 19 July 2008 : by Jose Sanchez
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Customer Rating : 3/5 |  |
Dublin-Palma return. Outbound flight delayed one and half hours, unusual announcement from Captain
blaming the shortage of aircraft for summer season. Free for all when I boarded, very jaded inflight
menu offered. Crew on both sectors efficient but frosty.
AER LINGUS review : 16 July 2008 : by Ciaran McGinley
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Customer Rating : 5/5 |  |
DUB-MCO-DUB return. Excellent service both ways. Flight attendants friendly and professional. Food
good on both legs with pre ordered kids meals good. Leg room adequate and inflight entertainment
good for adults - perhaps some extra viewings for the children. Arrival and check in procedures at
Orlando International very good. Bag collection at Dublin on return was a bit disorganised. Overall
the Aer Lingus experience was first class and would highly recommend this route for travel to
Orlando.
AER LINGUS review : 5 July 2008 : by G Byrne
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Customer Rating : 5/5 | |
DUB-SNN-BOS-DUB economy. Older A330 on the outward journey with overhead entertainment system.
return leg on newer A330 and individual systems for each seat. Food on both legs very reasonable for
economy. Leg room acceptable. Flight attendants great. Our push chair for our 2yo daughter was
brought to us at the door on arrival in Logan which was a nice touch. One word of caution though: as
we had to do immigration in SNN, we only had our meal 4 hours after leaving DUB. Overall, excellent
service!
AER LINGUS review : 26 June 2008 : by J Fox
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Customer Rating : 5/5 | |
DUB-KRK return. The crew were welcoming and efficient. The flight cost €100rtn including all taxes,
and baggage charges was much less than Ryanair. Will always fly them over Ryanair whenever possible.
The leather seats are much more comfortable. One complaint would be the security lines at Krakow.
AER LINGUS review : 24 June 2008 : by A O'Connor
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Customer Rating : 3/5 | |
DUB-LIN, FCO-DUB. Both flights on time although the return from Rome had run out of any hot/cold
food except pizza slices before they were even a quarter of the way through the cabin. Baggage
offloaded quickly at both ends. I have not warmed to Aer Lingus as a low cost carrier although they
are streets better than Ryanair. They do the job I suppose.
AER LINGUS review : 20 June 2008 : by G Smith
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Customer Rating : 4/5 |  |
SFO-DUB: new A330 with AVOD entertainment system. Flight on-time, FAs friendly, food was good (2
meals served). DUB-LHR - Facilities in Dublin are a joke, but otherwise everything was excellent.
They operate as a low cost carrier for short-haul flights within Europe (charge for snacks, water,
etc). KRK-DUB Facilities in Krakow are worse than those in Dublin. However, service excellent,
plenty of legroom at our bulkhead seats. Boarding was chaotic, but that was the fault of some
inconsiderate passengers. DUB-SFO older A330, but still PTVs for every passenger (no AVOD). Plane a
little dirty, PTV system not 100% reliable. Overall Aer Lingus is good value.
AER LINGUS review : 17 June 2008 : by Barry Byrne
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Customer Rating : 2/5 |  |
From Brussels this week, the evening flight EI 639, already operating at the customer unfriendly
time of 21.20, was an hour and a half late on Tuesday, over an hour late on Wednesday and an hour
and a quarter late on Thursday night. You could say that this is a consistent service standard, but
not one much to be admired. The reason, accumulated delays due to heavy tasking of aircraft. The
consequence, you dont get back to your home until after midnight after a day or two business in
Brussels.
AER LINGUS review : 11 June 2008 : by T Shade
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Customer Rating : 4/5 | |
MCO-DUB-MCO. The Aer Lingus terminal was under remodel and quite a mess. The boarding process was
a bit chaotic with tons of kids and not calling the people in order. We upgraded to Premier seats
and worth every penny! Nice plane, automatic seats, personal video, blankets, pillows, good food
and great flight attendants. Flight back as good. However, for US Citizens, only one Custom's
agent to check all of us back in. The agent told us that Aer Lingus was the only airline that uses
the terminal we came back in so they don't staff it. If you're Irish, a ton of agents to help you.
Orlando airport is simply a mess.
AER LINGUS review : 30 May 2008 : by G Basquille
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Customer Rating : 4/5 | |
DUB-NCE. Got a great deal during a sale and so decided to book extra legroom, well worth it. Flights
were on time. Outbound on A321, one of the older short haul aircraft in the fleet, it was very
comfortable, clean and spacious. New A320 on the return, again very comfortable. Cabin staff very
friendly on both legs, especially on the return leg. Some IFE would have been a welcome addition, even audio.
AER LINGUS review : 21 May 2008 : by Patrick Jordan
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Customer Rating : 5/5 | |
ORK-BHX-DUB. On line check-in was the usual boon in avoiding queues, and with seat selection
available it is very useful. I was travelling with cabin baggage only so didn't have any worries
about waiting around carousels. Both flights excellent: cabin crew freindly and helpful. Flight deck
kept us informed of progress and weather. The sky cafe is good value - with the current
Euro/Sterling rates, it is better to pay in sterling. Good value flights, good service, what more
could I ask for.
AER LINGUS review : 21 May 2008 : by G Jardin
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Customer Rating : 5/5 | |
BFS-LHR. No complaints whatsoever: as a frequent flyer it ticked all my boxes. Easy self-service
check-in at airport (a facility not available to the customers of another airline trapped in a long
snaking queue in Departures), proper comfortable leather seats, decent leg space, and even a little
cooked breakfast in a foil box to buy. Very pleasant travelling experience indeed.
AER LINGUS review : 19 May 2008 : by Andrew Collins
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Customer Rating : 3/5 | |
MAN-DUB-JFK-DUB-MAN economy. DUB-JFK very smooth, arrived 40 minutes early. A330 plane was clean and
comfortable, let down by old-fashioned IFE. Lunch only just ok. Similar experience on return, but
dinner much better. Disappointed that breakfast not served before landing. Overall good impression
spoilt by my bag being lost (delivered to my home from Hamburg within 24 hours). Price good.
AER LINGUS review : 17 May 2008 : by B O'Sullivan
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Customer Rating : 5/5 | |
DUB-RIX-DUB. Both flights full, friendly staff. Good selection of drinks and snack available to buy
onboard. Luggage arrival was swift.
AER LINGUS review : 5 May 2008 : by B Checkoff
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Customer Rating : 4/5 | |
JFK-Shannon One way. Flight was on a A330 aircraft with seatback tvs. IFE not on demand, but worked
fine. Flight departed on time, FA's friendly and helpful, food decent and edible, and the flight
arrived slightly early. I would fly Aer Lingus again, but only if it is cheaper than other carriers.
AER LINGUS review : 30 April 2008 : by Sheila Gallagher
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Customer Rating : 4/5 | |
DUB-LAX-DUB. Couldn't fault the trip over to LAX as we had our own screens and on demand
entertainment. Staff friendly. However on way home we only had the small screens and it was
impossible to see them. Otherwise it was fine.
AER LINGUS review : 27 April 2008 : by Noreen Giblin
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Customer Rating : 3/5 | |
On return flight from LHR on 23rd April flight cancelled but offered seats on earlier flight which
was delayed for almost an hour. Only took hand luggage for convenience but on boarding the plane
which was quite full, found there was no room to store as others had taken on what in my opinion
was far too big to be considered hand luggage. The crew announced that those who had no storage room
could have their bags transferred to the hold and then collected from the carousel at Dublin. My
sole reason for taking hand luggage in the first place was to avoid this. A place was eventually
found further up the aircraft. Aer Lingus should be more specific about size of carry-on bags as
people will always try to take advantage to avoid paying extra charges.
AER LINGUS review : 23 April 2008 : by R Green
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Customer Rating : 2/5 | |
DUB-AMS-DUB I have now decided to book my regular flights to Amsterdam from Waterford via Aer Arran
since they tell you exactly what you are going to pay. There are no hidden insurance charges, seat
booking fees or any other sharp practices that now seem to have become the norm with Aer Lingus. The
recent €5 seats to the US debacle is just another example of how low Aer Lingus has sunk in my
estimation and, when possible, I shall not use them again.
AER LINGUS review : 23 April 2008 : by David Gartside
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Customer Rating : 4/5 | |
MAN-DUB return. A320 economy. On time flights both ways with efficient pay-for catering. Ground
arrangements, including fast bag drop worked well. Only complaint is the LCC approach to the
website, with extra payments for baggage, advance seat reservations etc.
AER LINGUS review : 11 April 2008 : by James Fitzpatrick
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Customer Rating : 4/5 | |
SNN-JFK-SNN Business/Premier Class. It was the old business class cabin on the outward journey and
the return. Very Comfortable. Service was great apart from not having one of the meals that was on
the menu on the outbound. Aer Lingus are not on a par with what a lot of other carriers offer on
long haul flights but still good all the same.
AER LINGUS review : 8 April 2008 : by Dave Houlihan
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Customer Rating : 4/5 | |
DUB-SFO-DUB Y class. This trip crew professional, friendly, ground crew helpful. DUB-SFO breakfast
service, then dinner with bar service in between. drinks and snacks at the galley and then a light
tea service with pastry and juice before landing. Landed 30 mins early, and through immigration in
10 minutes with bags on the belt. Same on return.
AER LINGUS review : 6 April 2008 : by Evan Mangan
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Customer Rating : 3/5 | |
DUB-IAD-DUB return economy. Very ,efficient crew. Brand new A330, individual IFE, good leg room,
food satisfactory. Overall, excellent value for money.
AER LINGUS review : 5 April 2008 : by P Reynolds
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Customer Rating : 5/5 | |
Four Aer Lingus flights to Boston, London, Manchester and Amsterdam. Could not fault the staff on
any of these flights. Very friendly and efficient, great service. Most flights on time, bar one,
returning from Amsterdam delayed 15 mins.
AER LINGUS review : 2 April 2008 : by D Petersen
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Customer Rating : 4/5 | |
BFS-AMS-BFS return. Outbound the flight on time and around 75% full. The return flight was the late
evening departure from AMS. It was full. The seats were comfortable, staff efficient. I wonder at
the decision to remove the evening flight. A good service.
AER LINGUS review : 31 March : by C Huggins
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Customer Rating : 4/5 |  |
I recently paid for the exit row seats. The plane was changed and I was in a regular seat. On asking
I was told to read the small print that states "In certain instances seats may be changed for safety
or operational reasons" and this is sufficient for them to keep your £20!
Aer Lingus review - by P McCracken
28 March 2008 Customer Trip Rating : 
Flew economy return Dub-Bos-Dub. Both flights on time. Cabin crew on both flights were excellent and
food in economy was surprisingly good. The inflight entertainment is quite outdated - no ptv (older
aircraft) so bring a good book. Both aircraft well maintained.
Aer Lingus review - by A Mickelson
25 March 2008 Customer Trip Rating : 
LHR-DUB-LHR. Used to fly on EI on this route a lot. Crew were friendly as ever, and reasonably
priced food - but that's the only reason left to use them on this route. The last straw for me is
that on my last trip, their online checkin seat selection now blocks out the first five rows -
presumably to force people to pay the extra charge (not disclosed until you've booked, of course!)
for pre-selecting them (or now, selecting them full stop). The emergency exit rows seem to be
blocked out too, presumably for the same reason. Same thing has just happened with the flight i'm
due to take tomorrow, so it seems to be the norm now. When the seat selection charges were
introduced, no mention of the change in policy was made on the website until you'd paid for the
flight (and in fact still is not, as far as I can see) ... this time they've gone one better and not
even mentioned it at all! It's also worth noting that despite claiming to show the total price, the
website doesn't actually do so until late in the booking process, when the handling fee (6 euros
levied*per person) is added. Previously it was possible to separate the cynical website experience
from the onboard experience, but now that you get to be crammed together on the plane too, this is
not the case anymore. Infinitely preferable to Ryanair in my experience (but that doesn't say much).
For routes where there is decent competition (Frankfurt, Berlin, LHR spring to mind) out there, at
least check out the alternatives unless you're buying one of the very, very cheapest fares and don't
care where you sit or need any "extras" like hold bags.
Aer Lingus review - by A Stanley
21 March 2008 Customer Trip Rating : 
LHR-DUB Early morning flight. LHR boarding gates as usual cramped and tatty but boarding started
early with plenty of clear announcements resulting in a very regimental and civilised boarding. Very
warm greeting from senior crew member. Other crew members polite and chatty and helped passengers
locating space for hand baggage. Service was very efficient - where they beat BMI with the paybar
as they do not fiddle around with computers for sales. We arrived 5 minutes early into DUB after a
short 50 minute flight. Off the aircraft swiftly and luggage was delivered within 15 minutes of
stepping off. All in all a very good experience.
Aer Lingus review - by B Fallon
9 March 2008 Customer Trip Rating : 
Additional Charges with Aer Lingus. I've just booked return flights for my family and am annoyed -
in addition to a charge per checked bag per flight (€9), there are now two additional charges for
selecting your seat(€5 and €3 per journey). There is no prior information on these new charges until
you click on the screen to book seats. As we are travelling with young children, it is essential to
book adjacent seats. In addition, be careful not to automatically choose travel insurance as it has
now been incorporated as a default screen, but it is yet another additional charge per person( €15).
Again, no prior information. Considering Aer Lingus markets itself as a good value airline, it's
online flight booking facility has been designed to maximise revenue not service, and I believe the
approach is quite cynical. In our case the 'fare' originally advertised attracted an additional 80%
in fees, charges taxes.
Aer Lingus review - by Ian Henderson
6 March 2008 Customer Trip Rating :
BIA-LHR-BIA First time using Aer Lingus out of Belfast. Afternoon flight to LHR half full - return
evening flight almost full. On time both directions even though deiced (snow) at BIA. Cabin crew
attentive, onboard prices OK, A320s in great condition as new. Prices still very competitive and on
line check in works well - although the 2 boarding passes takes getting used to. Overall a winner.
Aer Lingus review - by D Brennan
17 February 2008 Customer Trip Rating :
Dublin to Dubai and return. Flight on time, crew and check in staff were polite and helpful, food
was good (but they could have put a bit more on the tray). We were on older A330 on the way out,
with no individual IFE but entertainment on main cabin screens was acceptable. On the way back, we
had the newer 330 which had individual IFE and new style cabin, which did improve the experience.
The crew pointed out that drinks were available at Door 2, and there was never a problem being
served there, or calling the crew to bring you something either. Its preferable to being stuck
sitting down for hours, and on an A330 you are only ever one seat from the aisle so there's no
excuse. They did do a drinks run and tea and coffee runs through the cabin also.
Aer Lingus review - by S Warren
17 February 2008 Customer Trip Rating :
DUB-MCO-DUB. The check-in process was fast with self-service check-in machines. Both flights on
time. I upgraded to the premier seats for 150 euro each way which WAs extremely comfortable. Cabin
crew professional and friendly.
Aer Lingus review - by B Stewart
11 February 2008 Customer Trip Rating :
LHR-DUB. Flight on time and crew were young, energetic and happy. Sure you pay for everything but
who cares when the actual fare is so cheap. A321 was packed and the 55 minute flight duration meant
that service was swift. However everyone who wanted to buy anything (drinks, food or duty free)
were served with a smile.
Aer Lingus review - by G McCoach
11 February 2008 Customer Trip Rating :
GLA-DUB-LAX return. All flights departed on time and arrived early. A330 DUB-LAX was older model
with no seat back TVs. A330 LAX-DUB was newer and there was a good choice of IFE in economy. Food
and leg room OK for economy. Cabin crew professional and friendly. As I had reserved via Expedia, I
wasn't able to use on-line check-in but check-in staff at GLA and LAX were very efficient. Being
able to use US Immigration at DUB is a major plus - avoided the enormous lines at LAX. I've used Aer
Lingus several times for transatlantic travel and I will use them again. In my experience, they're
superior to American and as good as BA or United.
Aer Lingus review - by Aaron Clark
7 February 2008 Customer Trip Rating :
New York-Dublin, return. I love the check-in kiosks on both ends, they save time, make it more
efficient more painless. Going through US immigration in Dublin is the best; it saves about an hour
or so once you're on the ground in the US. Legroom on the A330 was excellent - significantly better
than Delta 767's Continental 757. Kosher meal was good, and served ahead of everyone else; a plus.
Cabin crew and pilot friendly and attentive. American crews should be taught what service really is
from the Aer Lingus crew! IFE was good, individual screens for each seat. Gaelic and English
announcements a nice touch. Overall a very good experience, would fly with Aer Lingus again!
Aer Lingus review - by Mark Hurter
30 January 2008 Customer Trip Rating :
ZRH-DUB-ZRH. Only downside is the baggage charge but if you pay in advance it is fine. Really like
their check-in machines as you can choose your exact seats unlike some elder LX, LH machines that
just let you choose between aisle and window. FAs nice, some more some less. Return flight delayed
but well announced.
Aer Lingus review - by Greg Giles
29 January 2008 Customer Trip Rating : 
I'm used to cramped seats, but the legroom that Aer Lingus allocates to its A330 passengers is
ridiculous! Dublin to Chicago flight was the most uncomfortable experience, and food some of the
worst I've had on a major airline! The only thing that saved this from being a complete disaster
was the friendly cabin crew.
Aer Lingus review - by Alexander Lynch
17 January 2008 Customer Trip Rating :
Dublin-Helsinki and back. Airbridge used at DUB and HEL on the outbound, but bus transfer/steps used
at both airports on return, which was less than desirable. Aer Lingus is one of the main users of
Boarding Zone A in DUB and the area is in desperate need of refurbishment. Check-in at both ends a
breeze, self-service kiosks and bag drop counters for EI passengers are abundant in both Dublin and
Helsinki (Terminal 2 - Hall 3). Onboard service on both flights excellent, A320s leather seats with
adjustable headrests. Cabin crew superb. Extensive SkyCafe snack menu is quite expensive, but
quality of food is great.
Aer Lingus review - by J Milne
17 January 2008 Customer Trip Rating :
DUB-FCO. Used self-service at DUB where I could choose my seat. Avoided the scrum at the gate.
Crew friendly, efficient and professional. The flight was only about 60% full so I had a row to
myself. The captain made clear announcements. The aircraft was spotless with adequate legroom and
leather seats. Aer Lingus is worth a little extra for the comfort and customer care. The only
thing which lets down Aer Lingus is charging for baggage like Ryanair.
Aer Lingus review - by D Petersen
15 January 2008 Customer Trip Rating :
Belfast-Barcelona return. Check in efficient, pre allocated seats removed the scrum that other
airlines think is a selling point! The aircraft was spotless with ample pitch and acceptable leather
seats. A good selection of "buy onboard" products from catering trolley (including the local paper
on the way back to Belfast). Barcelona is a painless airport to travel through. Overall an excellent
experience.
Aer Lingus review - by S Wilkinson
8 January 2008 Customer Trip Rating : n/a
Chicago - Dublin Economy. My first and probably last transatlantic flight with Aer Lingus. Seats
cramped and uncomfortable. Food was terrible and I speak as someone who will generally eat anything
put in front of them. Service and food worse than American / Delta/ BA.
Aer Lingus review - by G Farrelly
8 January 2008 Customer Trip Rating :
CDG-DUB RETURN: Both flights pleasant once in the air. Prices of the Sky cafe reasonable E5-00 for a
gin and tonic (same as in a bar in Dublin or Paris, probably cheaper). Both aircraft quite clean,
nice seats. Staff good in both directions. Aer Lingus is handeled by Aviance in Paris. I counted 7
members of staff at the gate. A delay of 75 min occured. Not one of the 7 members of staff was
helpful - when asked for information the response was rolled eyes. One announcement was made during
the waiting. Some handling companies make no effort whatsoever to reflect the service values of the
airlines they represent.
Aer Lingus review - by B Nugent
8 January 2008 Customer Trip Rating :
GLA-DUB-JFK - outbound economy, inbound business. Both sectors both ways on time and very good.
Very good value for money for the time of year, just under 800GBP each for the return trip. Very
good service, pity that inbound plane was an old 330 and not the new version with the better AVOD
and business seats.
Aer Lingus review - by C Ryan
5 January 2008 Customer Trip Rating :
Dublin to Orlando. Our flight was delayed for 95 minutes due to the fact that the flight was going
to take 9 hours and 40 minutes and needed a third pilot to fly that length of time, how Aer Lingus
didn't know this in advance is crazy. We had to sit on the plane for that length of time, no
blankets, with all the doors open, it was freezing. Eventually the "missing pilot" appeared and we
took off. The flight itself was mainly uneventful. I do feel that individual inflight entertainment
should be provided for that length of flight. The food as usual was awful - chicken or beef neither
of which was in any way appetizing. Aer Lingus are cheap across the Atlantic, personally I would
prefer to pay a little extra for better food and individual inflight entertainment.
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