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AER LINGUS review : 19 July 2008 : by Jose Sanchez

Customer Rating : 3/5

3 Star Rating

Dublin-Palma return. Outbound flight delayed one and half hours, unusual announcement from Captain blaming the shortage of aircraft for summer season. Free for all when I boarded, very jaded inflight menu offered. Crew on both sectors efficient but frosty.


AER LINGUS review : 16 July 2008 : by Ciaran McGinley

Customer Rating : 5/5

5 Star Rating

DUB-MCO-DUB return. Excellent service both ways. Flight attendants friendly and professional. Food good on both legs with pre ordered kids meals good. Leg room adequate and inflight entertainment good for adults - perhaps some extra viewings for the children. Arrival and check in procedures at Orlando International very good. Bag collection at Dublin on return was a bit disorganised. Overall the Aer Lingus experience was first class and would highly recommend this route for travel to Orlando.


AER LINGUS review : 5 July 2008 : by G Byrne

Customer Rating : 5/5

5 Star Rating

DUB-SNN-BOS-DUB economy. Older A330 on the outward journey with overhead entertainment system. return leg on newer A330 and individual systems for each seat. Food on both legs very reasonable for economy. Leg room acceptable. Flight attendants great. Our push chair for our 2yo daughter was brought to us at the door on arrival in Logan which was a nice touch. One word of caution though: as we had to do immigration in SNN, we only had our meal 4 hours after leaving DUB. Overall, excellent service!





AER LINGUS review : 26 June 2008 : by J Fox

Customer Rating : 5/5

5 Star Rating

DUB-KRK return. The crew were welcoming and efficient. The flight cost €100rtn including all taxes, and baggage charges was much less than Ryanair. Will always fly them over Ryanair whenever possible. The leather seats are much more comfortable. One complaint would be the security lines at Krakow.


AER LINGUS review : 24 June 2008 : by A O'Connor

Customer Rating : 3/5

3 Star Rating

DUB-LIN, FCO-DUB. Both flights on time although the return from Rome had run out of any hot/cold food except pizza slices before they were even a quarter of the way through the cabin. Baggage offloaded quickly at both ends. I have not warmed to Aer Lingus as a low cost carrier although they are streets better than Ryanair. They do the job I suppose.


AER LINGUS review : 20 June 2008 : by G Smith

Customer Rating : 4/5

4 Star Rating

SFO-DUB: new A330 with AVOD entertainment system. Flight on-time, FAs friendly, food was good (2 meals served). DUB-LHR - Facilities in Dublin are a joke, but otherwise everything was excellent. They operate as a low cost carrier for short-haul flights within Europe (charge for snacks, water, etc). KRK-DUB Facilities in Krakow are worse than those in Dublin. However, service excellent, plenty of legroom at our bulkhead seats. Boarding was chaotic, but that was the fault of some inconsiderate passengers. DUB-SFO older A330, but still PTVs for every passenger (no AVOD). Plane a little dirty, PTV system not 100% reliable. Overall Aer Lingus is good value.


AER LINGUS review : 17 June 2008 : by Barry Byrne

Customer Rating : 2/5

2 Star Rating

From Brussels this week, the evening flight EI 639, already operating at the customer unfriendly time of 21.20, was an hour and a half late on Tuesday, over an hour late on Wednesday and an hour and a quarter late on Thursday night. You could say that this is a consistent service standard, but not one much to be admired. The reason, accumulated delays due to heavy tasking of aircraft. The consequence, you dont get back to your home until after midnight after a day or two business in Brussels.


AER LINGUS review : 11 June 2008 : by T Shade

Customer Rating : 4/5

4 Star Rating

MCO-DUB-MCO. The Aer Lingus terminal was under remodel and quite a mess. The boarding process was a bit chaotic with tons of kids and not calling the people in order. We upgraded to Premier seats and worth every penny! Nice plane, automatic seats, personal video, blankets, pillows, good food and great flight attendants. Flight back as good. However, for US Citizens, only one Custom's agent to check all of us back in. The agent told us that Aer Lingus was the only airline that uses the terminal we came back in so they don't staff it. If you're Irish, a ton of agents to help you. Orlando airport is simply a mess.


AER LINGUS review : 30 May 2008 : by G Basquille

Customer Rating : 4/5

4 Star Rating

DUB-NCE. Got a great deal during a sale and so decided to book extra legroom, well worth it. Flights were on time. Outbound on A321, one of the older short haul aircraft in the fleet, it was very comfortable, clean and spacious. New A320 on the return, again very comfortable. Cabin staff very friendly on both legs, especially on the return leg. Some IFE would have been a welcome addition, even audio.


AER LINGUS review : 21 May 2008 : by Patrick Jordan

Customer Rating : 5/5

5 Star Rating

ORK-BHX-DUB. On line check-in was the usual boon in avoiding queues, and with seat selection available it is very useful. I was travelling with cabin baggage only so didn't have any worries about waiting around carousels. Both flights excellent: cabin crew freindly and helpful. Flight deck kept us informed of progress and weather. The sky cafe is good value - with the current Euro/Sterling rates, it is better to pay in sterling. Good value flights, good service, what more could I ask for.


AER LINGUS review : 21 May 2008 : by G Jardin

Customer Rating : 5/5

5 Star Rating

BFS-LHR. No complaints whatsoever: as a frequent flyer it ticked all my boxes. Easy self-service check-in at airport (a facility not available to the customers of another airline trapped in a long snaking queue in Departures), proper comfortable leather seats, decent leg space, and even a little cooked breakfast in a foil box to buy. Very pleasant travelling experience indeed.


AER LINGUS review : 19 May 2008 : by Andrew Collins

Customer Rating : 3/5

3 Star Rating

MAN-DUB-JFK-DUB-MAN economy. DUB-JFK very smooth, arrived 40 minutes early. A330 plane was clean and comfortable, let down by old-fashioned IFE. Lunch only just ok. Similar experience on return, but dinner much better. Disappointed that breakfast not served before landing. Overall good impression spoilt by my bag being lost (delivered to my home from Hamburg within 24 hours). Price good.


AER LINGUS review : 17 May 2008 : by B O'Sullivan

Customer Rating : 5/5

5 Star Rating

DUB-RIX-DUB. Both flights full, friendly staff. Good selection of drinks and snack available to buy onboard. Luggage arrival was swift.


AER LINGUS review : 5 May 2008 : by B Checkoff

Customer Rating : 4/5

4 Star Rating

JFK-Shannon One way. Flight was on a A330 aircraft with seatback tvs. IFE not on demand, but worked fine. Flight departed on time, FA's friendly and helpful, food decent and edible, and the flight arrived slightly early. I would fly Aer Lingus again, but only if it is cheaper than other carriers.


AER LINGUS review : 30 April 2008 : by Sheila Gallagher

Customer Rating : 4/5

4 Star Rating

DUB-LAX-DUB. Couldn't fault the trip over to LAX as we had our own screens and on demand entertainment. Staff friendly. However on way home we only had the small screens and it was impossible to see them. Otherwise it was fine.


AER LINGUS review : 27 April 2008 : by Noreen Giblin

Customer Rating : 3/5

3 Star Rating

On return flight from LHR on 23rd April flight cancelled but offered seats on earlier flight which was delayed for almost an hour. Only took hand luggage for convenience but on boarding the plane which was quite full, found there was no room to store as others had taken on what in my opinion was far too big to be considered hand luggage. The crew announced that those who had no storage room could have their bags transferred to the hold and then collected from the carousel at Dublin. My sole reason for taking hand luggage in the first place was to avoid this. A place was eventually found further up the aircraft. Aer Lingus should be more specific about size of carry-on bags as people will always try to take advantage to avoid paying extra charges.


AER LINGUS review : 23 April 2008 : by R Green

Customer Rating : 2/5

2 Star Rating

DUB-AMS-DUB I have now decided to book my regular flights to Amsterdam from Waterford via Aer Arran since they tell you exactly what you are going to pay. There are no hidden insurance charges, seat booking fees or any other sharp practices that now seem to have become the norm with Aer Lingus. The recent €5 seats to the US debacle is just another example of how low Aer Lingus has sunk in my estimation and, when possible, I shall not use them again.


AER LINGUS review : 23 April 2008 : by David Gartside

Customer Rating : 4/5

4 Star Rating

MAN-DUB return. A320 economy. On time flights both ways with efficient pay-for catering. Ground arrangements, including fast bag drop worked well. Only complaint is the LCC approach to the website, with extra payments for baggage, advance seat reservations etc.


AER LINGUS review : 11 April 2008 : by James Fitzpatrick

Customer Rating : 4/5

4 Star Rating

SNN-JFK-SNN Business/Premier Class. It was the old business class cabin on the outward journey and the return. Very Comfortable. Service was great apart from not having one of the meals that was on the menu on the outbound. Aer Lingus are not on a par with what a lot of other carriers offer on long haul flights but still good all the same.


AER LINGUS review : 8 April 2008 : by Dave Houlihan

Customer Rating : 4/5

4 Star Rating

DUB-SFO-DUB Y class. This trip crew professional, friendly, ground crew helpful. DUB-SFO breakfast service, then dinner with bar service in between. drinks and snacks at the galley and then a light tea service with pastry and juice before landing. Landed 30 mins early, and through immigration in 10 minutes with bags on the belt. Same on return.


AER LINGUS review : 6 April 2008 : by Evan Mangan

Customer Rating : 3/5

4 Star Rating

DUB-IAD-DUB return economy. Very ,efficient crew. Brand new A330, individual IFE, good leg room, food satisfactory. Overall, excellent value for money.


AER LINGUS review : 5 April 2008 : by P Reynolds

Customer Rating : 5/5

5 Star Rating

Four Aer Lingus flights to Boston, London, Manchester and Amsterdam. Could not fault the staff on any of these flights. Very friendly and efficient, great service. Most flights on time, bar one, returning from Amsterdam delayed 15 mins.


AER LINGUS review : 2 April 2008 : by D Petersen

Customer Rating : 4/5

4 Star Rating

BFS-AMS-BFS return. Outbound the flight on time and around 75% full. The return flight was the late evening departure from AMS. It was full. The seats were comfortable, staff efficient. I wonder at the decision to remove the evening flight. A good service.


AER LINGUS review : 31 March : by C Huggins

Customer Rating : 4/5

1 Star Rating

I recently paid for the exit row seats. The plane was changed and I was in a regular seat. On asking I was told to read the small print that states "In certain instances seats may be changed for safety or operational reasons" and this is sufficient for them to keep your £20!


 

Aer Lingus review - by P McCracken

28 March 2008  Customer Trip Rating : 4 Star Rating

Flew economy return Dub-Bos-Dub. Both flights on time. Cabin crew on both flights were excellent and food in economy was surprisingly good. The inflight entertainment is quite outdated - no ptv (older aircraft) so bring a good book. Both aircraft well maintained.


Aer Lingus review - by A Mickelson

25 March 2008  Customer Trip Rating : 3 Star Rating

LHR-DUB-LHR. Used to fly on EI on this route a lot. Crew were friendly as ever, and reasonably priced food - but that's the only reason left to use them on this route. The last straw for me is that on my last trip, their online checkin seat selection now blocks out the first five rows - presumably to force people to pay the extra charge (not disclosed until you've booked, of course!) for pre-selecting them (or now, selecting them full stop). The emergency exit rows seem to be blocked out too, presumably for the same reason. Same thing has just happened with the flight i'm due to take tomorrow, so it seems to be the norm now. When the seat selection charges were introduced, no mention of the change in policy was made on the website until you'd paid for the flight (and in fact still is not, as far as I can see) ... this time they've gone one better and not even mentioned it at all! It's also worth noting that despite claiming to show the total price, the website doesn't actually do so until late in the booking process, when the handling fee (6 euros levied*per person) is added. Previously it was possible to separate the cynical website experience from the onboard experience, but now that you get to be crammed together on the plane too, this is not the case anymore. Infinitely preferable to Ryanair in my experience (but that doesn't say much). For routes where there is decent competition (Frankfurt, Berlin, LHR spring to mind) out there, at least check out the alternatives unless you're buying one of the very, very cheapest fares and don't care where you sit or need any "extras" like hold bags.

Aer Lingus review - by A Stanley

21 March 2008  Customer Trip Rating : 5 Star Rating

LHR-DUB Early morning flight. LHR boarding gates as usual cramped and tatty but boarding started early with plenty of clear announcements resulting in a very regimental and civilised boarding. Very warm greeting from senior crew member. Other crew members polite and chatty and helped passengers locating space for hand baggage. Service was very efficient - where they beat BMI with the paybar as they do not fiddle around with computers for sales. We arrived 5 minutes early into DUB after a short 50 minute flight. Off the aircraft swiftly and luggage was delivered within 15 minutes of stepping off. All in all a very good experience.

Aer Lingus review - by B Fallon

9 March 2008  Customer Trip Rating : 2 Star Rating

Additional Charges with Aer Lingus. I've just booked return flights for my family and am annoyed - in addition to a charge per checked bag per flight (€9), there are now two additional charges for selecting your seat(€5 and €3 per journey). There is no prior information on these new charges until you click on the screen to book seats. As we are travelling with young children, it is essential to book adjacent seats. In addition, be careful not to automatically choose travel insurance as it has now been incorporated as a default screen, but it is yet another additional charge per person( €15). Again, no prior information. Considering Aer Lingus markets itself as a good value airline, it's online flight booking facility has been designed to maximise revenue not service, and I believe the approach is quite cynical. In our case the 'fare' originally advertised attracted an additional 80% in fees, charges taxes.

Aer Lingus review - by Ian Henderson

6 March 2008  Customer Trip Rating : 5 Star Rating

BIA-LHR-BIA First time using Aer Lingus out of Belfast. Afternoon flight to LHR half full - return evening flight almost full. On time both directions even though deiced (snow) at BIA. Cabin crew attentive, onboard prices OK, A320s in great condition as new. Prices still very competitive and on line check in works well - although the 2 boarding passes takes getting used to. Overall a winner.

Aer Lingus review - by D Brennan

17 February 2008  Customer Trip Rating : 4 Star Rating

Dublin to Dubai and return. Flight on time, crew and check in staff were polite and helpful, food was good (but they could have put a bit more on the tray). We were on older A330 on the way out, with no individual IFE but entertainment on main cabin screens was acceptable. On the way back, we had the newer 330 which had individual IFE and new style cabin, which did improve the experience. The crew pointed out that drinks were available at Door 2, and there was never a problem being served there, or calling the crew to bring you something either. Its preferable to being stuck sitting down for hours, and on an A330 you are only ever one seat from the aisle so there's no excuse. They did do a drinks run and tea and coffee runs through the cabin also.

Aer Lingus review - by S Warren

17 February 2008  Customer Trip Rating : 5 Star Rating

DUB-MCO-DUB. The check-in process was fast with self-service check-in machines. Both flights on time. I upgraded to the premier seats for 150 euro each way which WAs extremely comfortable. Cabin crew professional and friendly.

Aer Lingus review - by B Stewart

11 February 2008  Customer Trip Rating : 4 Star Rating

LHR-DUB. Flight on time and crew were young, energetic and happy. Sure you pay for everything but who cares when the actual fare is so cheap. A321 was packed and the 55 minute flight duration meant that service was swift. However everyone who wanted to buy anything (drinks, food or duty free) were served with a smile.

Aer Lingus review - by G McCoach

11 February 2008  Customer Trip Rating : 4 Star Rating

GLA-DUB-LAX return. All flights departed on time and arrived early. A330 DUB-LAX was older model with no seat back TVs. A330 LAX-DUB was newer and there was a good choice of IFE in economy. Food and leg room OK for economy. Cabin crew professional and friendly. As I had reserved via Expedia, I wasn't able to use on-line check-in but check-in staff at GLA and LAX were very efficient. Being able to use US Immigration at DUB is a major plus - avoided the enormous lines at LAX. I've used Aer Lingus several times for transatlantic travel and I will use them again. In my experience, they're superior to American and as good as BA or United.


Aer Lingus review - by Aaron Clark

7 February 2008  Customer Trip Rating : 4 Star Rating

New York-Dublin, return. I love the check-in kiosks on both ends, they save time, make it more efficient more painless. Going through US immigration in Dublin is the best; it saves about an hour or so once you're on the ground in the US. Legroom on the A330 was excellent - significantly better than Delta 767's Continental 757. Kosher meal was good, and served ahead of everyone else; a plus. Cabin crew and pilot friendly and attentive. American crews should be taught what service really is from the Aer Lingus crew! IFE was good, individual screens for each seat. Gaelic and English announcements a nice touch. Overall a very good experience, would fly with Aer Lingus again!

Aer Lingus review - by Mark Hurter

30 January 2008  Customer Trip Rating : 4 Star Rating

ZRH-DUB-ZRH. Only downside is the baggage charge but if you pay in advance it is fine. Really like their check-in machines as you can choose your exact seats unlike some elder LX, LH machines that just let you choose between aisle and window. FAs nice, some more some less. Return flight delayed but well announced.

Aer Lingus review - by Greg Giles

29 January 2008  Customer Trip Rating : 1 Star Rating

I'm used to cramped seats, but the legroom that Aer Lingus allocates to its A330 passengers is ridiculous! Dublin to Chicago flight was the most uncomfortable experience, and food some of the worst I've had on a major airline! The only thing that saved this from being a complete disaster was the friendly cabin crew.

Aer Lingus review - by Alexander Lynch

17 January 2008  Customer Trip Rating : 4 Star Rating

Dublin-Helsinki and back. Airbridge used at DUB and HEL on the outbound, but bus transfer/steps used at both airports on return, which was less than desirable. Aer Lingus is one of the main users of Boarding Zone A in DUB and the area is in desperate need of refurbishment. Check-in at both ends a breeze, self-service kiosks and bag drop counters for EI passengers are abundant in both Dublin and Helsinki (Terminal 2 - Hall 3). Onboard service on both flights excellent, A320s leather seats with adjustable headrests. Cabin crew superb. Extensive SkyCafe snack menu is quite expensive, but quality of food is great.

Aer Lingus review - by J Milne

17 January 2008  Customer Trip Rating : 4 Star Rating

DUB-FCO. Used self-service at DUB where I could choose my seat. Avoided the scrum at the gate. Crew friendly, efficient and professional. The flight was only about 60% full so I had a row to myself. The captain made clear announcements. The aircraft was spotless with adequate legroom and leather seats. Aer Lingus is worth a little extra for the comfort and customer care. The only thing which lets down Aer Lingus is charging for baggage like Ryanair.

Aer Lingus review - by D Petersen

15 January 2008  Customer Trip Rating : 5 Star Rating

Belfast-Barcelona return. Check in efficient, pre allocated seats removed the scrum that other airlines think is a selling point! The aircraft was spotless with ample pitch and acceptable leather seats. A good selection of "buy onboard" products from catering trolley (including the local paper on the way back to Belfast). Barcelona is a painless airport to travel through. Overall an excellent experience.

Aer Lingus review - by S Wilkinson

8 January 2008  Customer Trip Rating : n/a

Chicago - Dublin Economy. My first and probably last transatlantic flight with Aer Lingus. Seats cramped and uncomfortable. Food was terrible and I speak as someone who will generally eat anything put in front of them. Service and food worse than American / Delta/ BA.

Aer Lingus review - by G Farrelly

8 January 2008  Customer Trip Rating : 2 Star Rating

CDG-DUB RETURN: Both flights pleasant once in the air. Prices of the Sky cafe reasonable E5-00 for a gin and tonic (same as in a bar in Dublin or Paris, probably cheaper). Both aircraft quite clean, nice seats. Staff good in both directions. Aer Lingus is handeled by Aviance in Paris. I counted 7 members of staff at the gate. A delay of 75 min occured. Not one of the 7 members of staff was helpful - when asked for information the response was rolled eyes. One announcement was made during the waiting. Some handling companies make no effort whatsoever to reflect the service values of the airlines they represent.

Aer Lingus review - by B Nugent

8 January 2008  Customer Trip Rating : 4 Star Rating

GLA-DUB-JFK - outbound economy, inbound business. Both sectors both ways on time and very good. Very good value for money for the time of year, just under 800GBP each for the return trip. Very good service, pity that inbound plane was an old 330 and not the new version with the better AVOD and business seats.

Aer Lingus review - by C Ryan

5 January 2008  Customer Trip Rating : 2 Star Rating

Dublin to Orlando. Our flight was delayed for 95 minutes due to the fact that the flight was going to take 9 hours and 40 minutes and needed a third pilot to fly that length of time, how Aer Lingus didn't know this in advance is crazy. We had to sit on the plane for that length of time, no blankets, with all the doors open, it was freezing. Eventually the "missing pilot" appeared and we took off. The flight itself was mainly uneventful. I do feel that individual inflight entertainment should be provided for that length of flight. The food as usual was awful - chicken or beef neither of which was in any way appetizing. Aer Lingus are cheap across the Atlantic, personally I would prefer to pay a little extra for better food and individual inflight entertainment.


 




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