AER ARANN review :  20 May 2009 : by M Murtagh

Dublin-Derry-Dublin on an ATR42 aircraft. Check-in fine and no queues. Bag tagged to LDY and received boarding card with allocated seating. Left Dublin early. One cabin crew, very professional and carried out the BOB service. Flight was full. Landed into Derry ahead of schedule. Return check-in was slow in LDY as people had to get their umbrellas tagged to DUB. 19 passengers for the short hop down to DUB. Aircraft again an ATR42. the cabin crew member did not have good English and the safety announcement was just about audible and comprehensible. She served tea and coffee to everyone, apart from me and people in the second last and last row. Then just vanished for the rest of the flight. Strange.

AER ARANN review :  27 April 2009 : by A Neary

Used several times now on the Luton-Galway run. Never had a bad experience - crew always smile, are friendly, welcoming. Have always run very well to time.

AER ARANN review :  21 March 2009 : by J Watkiss

LCY-IOM. Great friendly service , great smiling crew and good inflight service. Very punctual in new ATR 72. Only possible improvement could be on line check in for those with hold luggage.

AER ARANN review :  15 January 2009 : by Sue Swansborough

Birmingham - Waterford. I have never had any problems on this route. Service with a smile, efficient and fast. Delays have been minimal and both airports are a joy to use compared to others in the UK and Ireland.

AER ARANN review :  24 December 2008 : by Dylan Bingham

DUB-ORK ATR72, good price, pickable seats and on line check in placed them ahead of the train on this trip, as I needed to be in ORK time critical. The friendly staff who gave us free coffee (normally chargeable) , a nice smile and had us away and on the ground 10 minutes ahead of schedule. brought back good memories of NZ/QF turbo prop services. Only had hand luggage but I would not hesitate to use them again.

AER ARANN review :  28 November 2008 : by Jonathan Grimes

Cardiff - Dublin. Checked in online 3 days before so boarding was very quick - was able to choose my seat. Flight left on time and arrived 15 minutes early. 2 x flight attendants - 1 quite pleasant, 1 quite disinterested. Half full flight - refreshments were served very quickly. Nice touch of a free newspaper and allocated seating - much more civilised than Ryanair who used to fly this route. Hope the return flight this evening is just as pleasant.

AER ARANN review :  16 November 2008 : by Susan Byron

Aer Arann commuter flight Dublin - Galway 18.30, 11th Nov 2008. Arrived at check in desk 20 mins before departure, following delay in connecting flight from Malaga, fully expecting it to be closed, but worth trying to avoid 4 hour delay waiting for the next flight. I was met with courtesy by Aer Arann staff and very kindly allowed to board the flight at the last minute. As a frequent traveller, I cannot remember when I was last treated so well.

AER ARANN review :  15 November 2008 : by B O' Sullivan

Cork - Belfast City Airport return. A day return trip with Aer Arann, and the flights could only be described as ok. Both flights were on time, but the crew on both legs were extremely robotic and frosty. Not once did I observe the crew taking time to warmly greet passengers when boarding the aircraft, nor did I see the crew smile once. The staff were also very poorly turned out, and didn't look very professional. The aircraft was comfortable, with ok leg room.

AER ARANN review : 12 November 2008 : by Richard Booth

Customer Rating : 5/5

Excellent friendly and punctual service. Manchester to Waterford return. Managed to get a drink inflight and didn't have to pay for luggage (unlike Ryanair). Also received a seat number (unlike Ryanair). Will use them again.

AER ARANN review : 4 November 2008 : by C Chu

Customer Rating : 5/5

CFN-DUB. Very nice trip - check in effortless at the small airport. Free newspaper a nice touch and arrival into Dublin was as smooth as you could want. Only gripe was the flight attendant went really overboard with the cosmetics - it was distracting! Of course that is no fault of the airline. dire Aer Lingus.

AER ARANN review : 25 September 2008 : by J Fox

Customer Rating : 5/5

Derry-Dublin Return. Flight slightly delayed out of Derry on Friday evening. Staff very efficient, courteous and friendly. De-planing and baggage claim at Dublin effortless. It's the simple things that count - a free newspaper and no baggage fees. Nice to have an Irish airline that looks after its passengers.

AER ARANN review : 28 August 2008 : by Martin Spillane

Customer Rating : 5/5

Sligo to Manchester - marvellous flight. Sligo is a small airport with few flights and good parking. Flight itself was a dream, aircraft reasonably new and clean, very pleasant cabin crew, good views from air.

AER ARANN review : 27 August 2008 : by S Fuery

Customer Rating : 5/5

DUB-ORK. My first trip with the company. Arrived quite early in Dublin Airport, and they offered to accomodate me on an earlier flight without additional charges. Flight was delayed by 30 minutes due to late departure of the plane from Cork. - staff kept us well informed. The plane was slightly older than I expected but was comfortable, with plenty of legroom. The complimentary newspaper was a nice touch and complimentary tea most welcome. Journey took just a mere 30 minutes. Will be using them again, they offer a much better service for a slightly more expensive price, considerably superior to Ryanair.

AER ARANN review : 14 August 2008 : by Frank Cheevers

Customer Rating : 4/5

Birmingham-Waterford return. On time as usual, in my experience, ATR72 aircraft quite comfortable and well presented with pleasant staff. I know what people mean about Waterford Airport, though, it is on the small side and the facilities are somewhat basic, but it only has a few flights a day and provides a lifeline for those wishing to fly into that part of SE Ireland without having to endure Cork or Dublin. Road access much improved in recent times as the Waterford ring road is nearing completion. I like Aer Arann, let's hope they can stay in business and defy Mr O'Leary's gloomy predictions.

AER ARANN review : 15 July 2008 : by R Morgan

Customer Rating : 3/5

Dublin to Cardiff return. Had to make the journey at short notice; consequently paid 250 Euro, nice to have assigned seats and not to have to pay for baggage. Plane over an hour late leaving Dublin and was on charter from a Spanish airline Swiftair, so Spanish crew. It was an AT 72 less than half full and quite noisy. There was no trolley service, and only a few announcements makes a change from the constant barrage on equivalent Ryanair flights. Excellent views over Ireland and Wales as there was minimal cloud and the plane flew lower than a jet. Pilot did not know where to park the aircraft presumably his first time! Cardiff is an excellent airport to arrive and depart from so no problems there. Return journey on time Aer Arran ATR 42 almost full, trolley service this time. Plane seemed to be quieter.

AER ARANN review : 7 July 2008 : by Alan Chard

Customer Rating : 3/5

Waterford - Manchester. Waterford airport approach road a total mess, parking expensive. Flight satisfactory but airport poor, sometimes charged 10 euros per person airport charge, when I wrote about this I was told it has to be paid at airport. Airport Manager says it only gets 75% of capital costs for improvement as grants so has to find the rest - my heart bleeds for them, what business only has to find only 25% of improvement costs? Facilities poor. Avoid Waterford.

AER ARANN review : 7 July 2008 : by J Childs

Customer Rating : 3/5

I made a holiday trip to Waterford from Luton. Flights and crews were satisfactory. However I was irritated by lack of consistency in applying hand baggage rules. No objection to my cabin case was made by check-in staff at Luton or Waterford but an unpleasant member of the Waterford airport staff at security flatly refused to allow my case to go through. I had to return to the desk and check it in resulting in an excess baggage payment. Beware and be sure to check the bag size allowances which are smaller than any other airline!! It is also apparent that at Waterford just the odd person is picked out for 'treatment' I noticed that not everyones hand baggage was subject to the scrutiny mine was. This sort of problem really should be identified at check-in by Aer Arann or their agents not at security.

AER ARANN review : 27 May 2008 : by Amanda Cowan

Customer Rating : 5/5

DUB-ORK. Return day fare keenly priced, prompt check in and prompt departure and return. Good inflight service with tea/coffee/water/newspapers and a smile. Flight deck kept us up to date. All in all an excellent product for the price of 64 E. Would fly again.

AER ARANN review : 21 May 2008 : by Patrick Jordan

Customer Rating : 5/5

Dublin - Cork. This flight was operated by Aer Auringy on behalf of Aer Arran and was a similar ATR aircraft. Flight was on time, flight deck kept us updated on progress. Cabin crew very friendly, and there was a free coffee/tea/water service: a nice touch on a short flight. On-line check-in is available up to 72 hours in advance (only for those with cabin baggage) and was a great timesaver. Overall a very pleasant, professional flight and great value at 29 Euro including taxes and charges.

AER ARANN review : 17 May 2008 : by Rob Sawyer

Customer Rating : 4/5

Flew Luton to Galway and back on the same day. On time (early in fact) both ways. Aeroplane out fine, way back a bit tatty but good enough. Staff friendly. Would definitely use them again.

Aer Arann review by D Gerrard

12 March 2008  Customer Trip Rating :

I fly on the Waterford to Manchester route. Crew courteous and friendly - sometimes the plane is a bit tatty, but if you book well in advance the fares are cheape.

Aer Arann review by Louis Esteves

23 November 2007  Customer Trip Rating :

DUB-GWY-DUB. Flight was delayed outbound due to congestion at DUB. Free newspapers given out before take-off. Payable drinks and snacks on the flight and service was good. Crew very attentive and friendly with a smile. Had to fly to Dublin with Ryanair to get to Galway from Luton as it was much cheaper than flying direct from Luton to Galway with Aer Arann. It pays to shop around and find alternative routes, I saved myself £50. Overall, not a cheap airline by any means but a very good airline in general.

Aer Arann review by Ian Aitchison

11 September 2007  Customer Trip Rating :

Luton - Waterford Return. Check in at Luton quick and efficient. Its nice to have flights using the smaller types of aircraft such as the ATR with a max of 70 people to check in. ATR 72 was fine with comfortable seats. Cabin was a little bit tatty in places. Arrival at Waterford very easy and quick, a bonus when using small airports. The return, 4 days later suffered two delays. The first of which (about one hour) was notified to me by text message the night before. The knock on effect was that the Luton and Manchester flights were checking in at the same time. This stretched the facilities at Waterford to maximum. We were then advised that the aircraft already at Waterford had a technical fault and a spare aircraft would have to be flown in from Dublin. This duely arrived but our departure was now 5 hours late. Vouchers were given for food and drink as a gesture of goodwill. Return flight fine and FAs pleasant and helpful, this time giving food and drink free of charge. One week later I received a letter from the airline explaining the reasons for the delay and extending their apologies. It also included a travel voucher worth 50 Euros.

Aer Arann review by Patrick Jordan

2 August 2007  Customer Trip Rating :

Waterford - Luton return. Good online fares, timetables. Was pleasantly surprised at the amount of legroom on board the ATR. Cabin crew very friendly both segments, and inflight service reasonably priced. If at all possible avoid seats beside the engines as they are get the most noise. The only negatives I found were check-in systems very slow and the appalling attitude of the ground handling staff in Luton. My wife told them that two of our party would be there in a minute or two, as they were slightly mobility impaired: her reply was to roll her eves skyward and tut-tut. I remonstrated with this young lady, and got a lecture as to how difficult their job was. When I pointed out that had the check-in not malfunctioned then we would not have been so late getting to the gate, I received a growl in reply. Overall I consider Aer Arran to be a quality carrier, but in need of serious examination of their ground handling contractor.

Aer Arann review by Simon Rickman

13 July 2007  Customer Trip Rating :

Dublin-Cork return. Great rate via their website, but have to say the ATR was a bit tatty, and did not find it particularly nice to fly in. Having just rolled off a Flybe Dash 8 Q400, I was not impressed. The cabin crew on the flight from Dublin to Cork were terrible, really not interested in her job, whizzed through the in flight announcements so fast I could barely hear them. Fly with many airlines and not often you get one of these, but she really struggled to keep up her minimum levels of interest or service. Flight back to Dublin was a bit better, but we called to assemble at the departure gate and then left standing for 15 minutes, because the aircraft was not ready. I will give Aer Arran another go, but hope with the arrival of their new aircraft the service levels, and condition of the aircraft improve. Not impressed, but will try again in case this was a one off.

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