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Aer Arann
8.4 out of 10  8.4 out of 10
100 reviews
 

 



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AER ARANN Customer review :  2 June 2014 by James Little    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Bournemouth-Dublin-Bournemouth in May 2014. Plane (ATR72, I think) was pretty noisy and had seen better days, and the seats uncomfortable compared to other planes. But on the plus side, both flights were more or less on time and the cabin crew cheerful and efficient. Bournemouth Airport's a doddle to get in and out of, Dublin less so. But the route's very handy for me, so can overlook the deficiencies of the flight itself.



AER ARANN Customer review :  20 February 2014 by S Glynn    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travel frequently to the UK from Ireland with work, I have taken about 10 Aer Arann flights within the last year and must say that I find their service excellent, as with any of the Airlines servicing the Irish-UK routes I am used to minor delays at times but this is all par for the course and happens to them all. Their new aircraft are a huge improvement on the older ones and their crew are always friendly and courteous, also being a frequent traveller I must add that we are lucky as an island nation that we have 3 great airlines servicing our needs, Long may they all continue.



AER ARANN Customer review :  21 October 2013 by M Ahern    (Ireland)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Use Aer Arran about 4/5 times a season from Cork to Manchester. 3 of my last 5 flights have been disasters. The first problem was when I went to check in with my dad at the desk only to be told that the flight was overbooked! Ended up flying to Birmingham and getting transported up to Manchester by taxi. The other 2 problems were on the return flights. Waiting in departures in Manchester airport only to find out that the flight from Cork was cancelled with no reason given. Their ground staff aren't at all any way helpful in Manchester. Also my brother uses the cork/Birmingham route to visit his daughter and he also had 2 flights cancelled with no reason given. Aer Lingus never should have bought Aer Araan when they were in trouble. Don't think I will use them again.



AER ARANN Customer review :  19 September 2013 by James Burge    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin to Bristol, 3rd June 2013. This was the worst flight I have ever been on and I travel a lot. We had 2 changes of planes, long delays and there wasn't even any water onboard. The toilets were absolutely disgusting and when we were leaving one plane to go to the other the handrail on the stairs collapsed. The flight stewardess was not interested in the passengers. Never again.



AER ARANN Customer review :  8 August 2013 by M Wickham    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Aer Arann/Aer Lingus to Birmingham from Cork recently. Plane was clean and cabin crew very friendly and helpful. Flight departed and arrived on time. Return flight delayed by an hour due to very heavy rain and thundery weather. Same crew as on outward journey and again were excellent.



AER ARANN Customer review :  6 August 2013 by S Andrews    (Ireland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Totally agree with every word of post by Mark Greely (Ireland) 29/08/2012. We travel at least 4 times a year from Cork to Bristol and return and our experience is exactly the same as his. We are late taking off at least one way if not both, sometimes by hours. We are often offered no explanation but sometimes told that it is because a fault has been found in the aircraft and had to be dealt with by the engineers. Makes us wonder how safe these planes are! On our last trip, after taking off 1.5 hours late, there was no hot food or drinks available on board!! If we had any alternative we would never fly again with this airline, unfortunately it is the only service Cork/Bristol.



AER ARANN Customer review :  30 July 2013 by H Brown    (Scotland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Glasgow - Dublin, 10 July, EI3221, returned 11 July, EI3226. Return flight operated by Danish Air Transport on behalf of Aer Arran, ATR 72 in both directions. O/B Flight few minutes late departing but landed on time, return on time. Clean aircraft, ok legroom (I'm 6ft4) for short flight. Range and cost of buy on board was good for length of flight. Crew on outbound flight I'm sure would of rather been anywhere else but on that flight, surly to say the least. One of my travel companions required an extension seat belt, thank goodness that's all he asked for as the look he received. Return flight Danish crew and male Aer Arran crew member complete opposite - jovial, happy and enjoying their jobs. My only confusion was with the arrival policy. On arrival at Dublin if you flinched in the first 10 rows after the seatbelt sign has been switched off you were told to remain seated! On the return flight you were guided by the seatbelt sign regardless of your seat number. If this is a policy this needs to be better communicated to passengers by the crew. All in all would definitely fly with them again and recommend them to anyone.



AER ARANN Customer review :  21 May 2013 by Gorman Colin    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew for first time Southend-Dublin return and have to say that from check-in to arrival (both ways) it was a most enjoyable experience because of the fast /courteous manner/lack of drama they handle the whole process of travelling. Flight was a turbo prop and took 1hr 45mins each way and now that Aer Arran operate out of T2 Dublin it makes this an easy/cost effective alternative to LGW/LHR for long haul flight connections.



AER ARANN customer review :  31 August 2012 by Kevin Barrance   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Day trip to Dublin from Southend on quite old ATR42-300. Service punctual both ways and in flight attendant also good on both legs. However the noise the plane makes is somewhat deafening especially when seated in row 3, so hopefully they will replace these old planes with something less noisy. Otherwise a good all round experience.


AER ARANN customer review :  29 August 2012 by Mark Greely   (Ireland)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Aer Aran are probably the most inept European airline I have had the frustration to travel with, the flight from Glasgow to Cork is a travellers nightmare, always late, no information, staff that hide in embarrassment and are misinformed. If you have a choice travel with any other airline it will save you time and money in the end.


AER ARANN customer review :  14 July 2012 by C Glazier   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London Southend to Dublin day return. Both flights departed on time and arrived early. Aircraft had been recently refurbished and were in immaculate condition, and also seemed quieter than before. Superb service at London Southend, with no queues for check in or security. Cabin crew on board were of the highest calibre, being friendly and helpful. All in all the whole experience was pleasant and civilised, a far cry to other options.


AER ARANN customer review :  30 May 2012 by S James   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I've been flying between the UK and Waterford (Ireland) a couple of times a month for the last 2.5 years and 9 out of 10 times the flight is late. On my last flight I checked in, asked if the flight was on time (I've learned to do this now!) and was told it was. 2 mins later I looked at the departure board and it was delayed by an hour. 5 mins later again it was delayed by 2 hours! Then it went back to an hour. Even when there aren't major delays you're usually about 20 mins late taking off. I'd fly with a different airline but it's the only one that goes to Waterford. When flights are too expensive I go into Cork and drive to Waterford - that's happening more often these days!


AER ARANN customer review :  24 May 2012 by M Jerman   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SEN-DUB-SEN, on ATR42-300, day return trip. Delay departing SEN by 2.5 hours due to crew not turning up, another crew called out of standby. Delay not handled very well, were already pre-boarded and then sent back to the terminal. Second time pre-boarded 10 minutes before crew even turned up to the a/c. Once on board a/c old but very well maintained. Standard buy onboard service. On the way back delayed in departure but only by 20 minutes, made up time. Service excellent, sole cabin crew very friendly, polite and smiley. Snack/drinks reasonably priced. Would probably fly out of LGW/LHR as flight time on jet plane much shorter and quieter. As only one a/c based in SEN any delay has potential for knock-on effect.


AER ARANN customer review :  22 May 2012 by R D Kivett   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

DUB-BHX. My first flight with this carrier through their Aer Lingus codeshare. The plane looked extremely old on the inside, not well kept and did not leave a good impression. I was glad I only had a 45 min flight. The crew and attendants were fine. We got bounced around a fair amount during the decent to BHX. I don't mind it but I could easily see how it could put some people off who are nervous flyers. Not to mention them having to place people in certain seats to keep the balance correct which is normal for these type planes.


AER ARANN customer review :  5 March 2012 by Robert Scott   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Southend-Waterford-Southend. The outgoing flight was transferred to Luton, due to failure of Southends de- icing equipment. The return flight however, was to Southend with no help offered to retrieve my car from Luton, seemed that was my problem. We had to return a day early to get back to Luton. The aircraft was ok, onboard staff friendly and efficient, but no staff to talk to about our problem at any point. Very poor for customer support.


AER ARANN customer review :  2 February 2012 by L Walton   (USA)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Isle of Man to Dublin at 10am. Delayed for hours, then cancelled, given the run around for reasons. New flight was at 8pm, and that was delayed 2 hours. The plane seemed was old. The trays in front of seats were ripped off or scraped up. Attendants not informed or allowed to give reasons for delays. Seems quite obvious that they frequently cancel flights and most likely for flights to be fuller. They don't care about passengers travelling Internationally trying to connect flights or make hotel reservations. No compensation, except 7 pound voucher for food for 8+hour delay at Ronaldsway. I will now only travel via London when I travel from New York to the Isle of Man.


AER ARANN customer review :  8 November 2011 by A Horsey   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

My family fly regularly between the UK and Dublin/Cork. Having had the experience of the airbus A320 aircraft on the MAN-ORK route and this route now being operated by Aer Arann under the Aer Lingus franchise agreement the service leaves a lot to be desired. They regularly fly the route late and then cancel the flight altogether. My wife was booked to fly last Friday 4th Nov MAN-ORK and we received a text to say the flight was running 4 hours late. I managed with the help of a co-operative man from Aer Lingus to change her to the following day flight on Sat at 0900. You simply cannot rely on Aer Arann for on time departures or indeed sometimes departures at all.


AER ARANN customer review :  1 September 2011 by C Mccarthy   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Manchester to Shannon. Boarded 20 mins prior to departure. Plane was new, with lots of empty seats. Air hostesses friendly, and allowed me to move seats to sit near the window. Smooth flight and we landed 5 mins early. Return, the plane was an Aer Arann plane, unlike the Aer Lingus regional plane normally on this service, plane was old and tatty, seats were tearing away. A male cabin crew was fake and rude when faced with problems.


AER ARANN customer review :  30 July 2011 by David Merritt   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London City - IOM and return. Service both ways by Scot Airways in a Dornier 328 and they did well - on time both ways and with a very pleasant attitude. My only complaint was a very last minute charge of 12 for using my debit card which probably cost Aer Arran about 50p, but the flight itself was just fine.


AER ARANN customer review :  25 July 2011 by Helen Flynn   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

What a let down yet again, Birmingham to Waterford flights delayed yet again due to problems in London. We have booked 3 times this year and delays every time. My mother who is 75 has now been told that her 9.45 flight this evening has been delayed yet again until at least 12.15. No matter how much you complain they have your money so they are not bothered.


AER ARANN customer review :  14 July 2011 by D Coyle   (Dublin)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Dublin-Donegal. Great service flights left early as everyone on board, pleasant flight, lovely views, attentive cabin crew, and very swift disembarking on arrival at Carrickfin, wonderful experience.


AER ARANN customer review :  7 June 2011 by Brian Hill   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

IOM-DUB; normal ATR substituted by by Dornier 328, less than half the 30 seat taken. For a 22 minute flight, cannot be faulted.


AER ARANN customer review :  1 June 2011 by Mike Palmer   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London Southend to Waterford and back. Southend easy to use with free parking. One check in desk and security made it as slow as a larger airport. ATR 42 was tatty and dirty outside, and tatty but clean inside. No headrest covers, battered and worn seats and clearly well used. Plane full both ways but adequate room and overhead locker space. On time departures and arrivals in both directions. Outward service was better with a free paper, friendly flight stewardess and better safety briefing and cabin check. On the return, no paper and a lack lustre cabin check for take off and landing by the steward with seats reclined and people using electronic equipment. An ok selection of food and drink given the size of the plane and much better value than some of the other low cost carriers! Though travelling to / from Cork, the flight was value for money (even with a hire car for the journey to/from Cork) and I'd use it again on the basis of cost and convenience.


AER ARANN customer review :  16 May 2011 by J Sonntag   (Israel)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MAN-ORK, delay in taking off because of last minute changes of crew. ATR 72 normal, very quick way out in Cork.


AER ARANN customer review :  11 May 2011 by John Kindred   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Southend-Waterford-Southend. Check in was a breeze, aircraft ATR 42 looked well used, leg room ample for a short flight, staff very friendly. Real bonus on the return was that from the landing I was back home within 10 mins after a short car ride.


AER ARANN customer review :  16 March 2011 by A Ellis   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bristol-Dublin-Sligo route. Excellent service, very helpful and friendly staff and a joy to fly with.


AER ARANN customer review :  2 January 2011 by K Cowley   (Isle of Man)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

We travelled the week before Christmas to Eurodisney on a family long weekend. Unfortunately on the return journey our flight from London City to the Isle of Man was cancelled due to the snow disruption. Aer Arann were wonderful, we were a party of 13 people, including a wheelchair patient and young children. Our hotel, taxis, evening meal and breakfast were all provided free of charge and we eventually departed for home the following afternoon. Wonderful service that needed acknowledging.


AER ARANN customer review :  13 August 2010 : by Mark Evans   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LCY-IOM-LCY in ATR72. Top quality, punctual flights and outstanding value for money, with unexpectedly free refreshments. Friendly staff seemed well motivated too.


AER ARANN customer review :  12 August 2010 : by Brian Attwood   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

We braved air travel for the first time with our autistic son plus older sister. While in Ireland, my wife was left temporarily bedridden by sciatica. A total disaster mitigated by the outstanding level of service provided by Aer Arann. On the way there they could not do enough to ensure the flight went smoothly, providing priority boarding at Luton and assistance. On the way back from Waterford they did the same and came to the aid of my wife with wheelchair assistance. Incredibly kind and solicitous - a template for customer care.


AER ARANN customer review :  17 July 2010 : by L O'Callaghan   (Ireland)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Cork to Bristol return for a weekend and found Aer Arann to be reliable, on time, comfortable, very friendly staff. Wouldn't hesitate to use Aer Arann again.


AER ARANN customer review :  18 June 2010 : by N Shelley   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Have always flown Aer Arann from Birmingham to Waterford and never had problems, service good. Disappointed to learn that Aer Arann has jumped on the bandwagon and charging for checked in luggage for UK and France flights - because customer feedback tells them that they would rather have more allowance than the normal 15kg and be willing to pay for 20kgs. My bag is never over 15kgs but I have to pay an extra 16 now to check in luggage. Who are these customers they have been asking - I am a frequent flyer with them but have not been asked my opinion.


AER ARANN customer review :  19 May 2010 : by Mark Chatterton   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Luton to Galway and service was excellent. Efficient and friendly throughout. Really impressed and would recommend for those who want to travel on a budget but expect a decent service too.


AER ARANN customer review :  20 April 2010 : by A Kelly   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Edinburgh to Cork with 3 young children in tow. Staff at check were professional & friendly. Staff on board great with the kids and offered lots of assistance. Return leg equally excellent experience. Highly recommend the extra cost over Ryanair who don't care.


AER ARANN customer review :  14 February 2010 : by Rosemary O'Neill   (Ireland)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I have recently made two return flights from Waterford to Luton accompanied by my 95 year old Mother. I was impressed with the kindness and efficiency of the Waterford special assistance staff. The electronic chair lift used to put her into the plane was perfect as she is unable to climb steep stairs. On arrival in Luton Airport, on both occasions, the situation was completely reversed. The staff exhibited unprofessional behaviour.


AER ARANN customer review :  14 January 2010 : by A Greene   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-CFN-DUB. I use this route about 6 times a year and its excellent. Its a lifeline for the local community in west Donegal. The online check-in option is brilliant and the domestic gate through Dublin Airport makes the experience all the more special and seamless. On my most recent flight I was unable to meet the departure time as my flight into Dublin was delayed; what I thought was lovely was the phone call I received from Aer Arann to see where I was as they knew I had done online check in. Now that's a professional service. On another trip my flight into Dublin only gave me 20 mins to get from the end of gate D, through the baggage area, through security and onto the flight. I made it and again because I did the online check in option the staff were expecting me and they held the flight for me for 3 mins. Thanks Aer Arann and please go from strength to strength.




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