Aer Arran Passenger Reviews and Aer Arran Customer Trip Reports
AER ARANN customer review : 15 July 2008 : by R Morgan
Customer Rating : 3/5
Dublin to Cardiff return. Had to make the journey at short notice; consequently paid 250 Euro, nice
to have assigned seats and not to have to pay for baggage. Plane over an hour late leaving Dublin
and was on charter from a Spanish airline Swiftair, so Spanish crew. It was an AT 72 less than half
full and quite noisy. There was no trolley service, and only a few announcements makes a change from
the constant barrage on equivalent Ryanair flights. Excellent views over Ireland and Wales as there
was minimal cloud and the plane flew lower than a jet. Pilot did not know where to park the aircraft
presumably his first time! Cardiff is an excellent airport to arrive and depart from so no problems
there. Return journey on time Aer Arran ATR 42 almost full, trolley service this time. Plane seemed
to be quieter.
AER ARANN customer review : 7 July 2008 : by Alan Chard
Customer Rating : 3/5
Waterford - Manchester. Waterford airport approach road a total mess, parking expensive. Flight
satisfactory but airport poor, sometimes charged 10 euros per person airport charge, when I wrote
about this I was told it has to be paid at airport. Airport Manager says it only gets 75% of capital
costs for improvement as grants so has to find the rest - my heart bleeds for them, what business
only has to find only 25% of improvement costs? Facilities poor. Avoid Waterford.
AER ARANN customer review : 7 July 2008 : by J Childs
Customer Rating : 3/5
I made a holiday trip to Waterford from Luton. Flights and crews were satisfactory. However I was
irritated by lack of consistency in applying hand baggage rules. No objection to my cabin case was
made by check-in staff at Luton or Waterford but an unpleasant member of the Waterford airport staff
at security flatly refused to allow my case to go through. I had to return to the desk and check it
in resulting in an excess baggage payment. Beware and be sure to check the bag size allowances which
are smaller than any other airline!! It is also apparent that at Waterford just the odd person is
picked out for 'treatment' I noticed that not everyones hand baggage was subject to the scrutiny
mine was. This sort of problem really should be identified at check-in by Aer Arann or their agents
not at security.
AER ARANN customer review : 27 May 2008 : by Amanda Cowan
Customer Rating : 5/5
DUB-ORK. Return day fare keenly priced, prompt check in and prompt departure and return. Good
inflight service with tea/coffee/water/newspapers and a smile. Flight deck kept us up to date. All
in all an excellent product for the price of 64 E. Would fly again.
AER ARANN customer review : 21 May 2008 : by Patrick Jordan
Customer Rating : 5/5
Dublin - Cork. This flight was operated by Aer Auringy on behalf of Aer Arran and was a similar ATR
aircraft. Flight was on time, flight deck kept us updated on progress. Cabin crew very friendly, and
there was a free coffee/tea/water service: a nice touch on a short flight. On-line check-in is
available up to 72 hours in advance (only for those with cabin baggage) and was a great timesaver.
Overall a very pleasant, professional flight and great value at 29 Euro including taxes and charges.
AER ARANN customer review : 17 May 2008 : by Rob Sawyer
Customer Rating : 4/5
Flew Luton to Galway and back on the same day. On time (early in fact) both ways. Aeroplane out
fine, way back a bit tatty but good enough. Staff friendly. Would definitely use them again.
Aer Arann review by D Gerrard
12 March 2008 Customer Trip Rating :
I fly on the Waterford to Manchester route. Crew courteous and friendly - sometimes the plane is a
bit tatty, but if you book well in advance the fares are cheape.
Aer Arann review by Louis Esteves
23 November 2007 Customer Trip Rating :
DUB-GWY-DUB. Flight was delayed outbound due to congestion at DUB. Free newspapers given out before
take-off. Payable drinks and snacks on the flight and service was good. Crew very attentive and
friendly with a smile. Had to fly to Dublin with Ryanair to get to Galway from Luton as it was much
cheaper than flying direct from Luton to Galway with Aer Arann. It pays to shop around and find
alternative routes, I saved myself £50. Overall, not a cheap airline by any means but a very good
airline in general.
Aer Arann review by Ian Aitchison
11 September 2007 Customer Trip Rating :
Luton - Waterford Return. Check in at Luton quick and efficient. Its nice to have flights using the
smaller types of aircraft such as the ATR with a max of 70 people to check in. ATR 72 was fine with
comfortable seats. Cabin was a little bit tatty in places. Arrival at Waterford very easy and quick, a
bonus when using small airports. The return, 4 days later suffered two delays. The first of which
(about one hour) was notified to me by text message the night before. The knock on effect was that the
Luton and Manchester flights were checking in at the same time. This stretched the facilities at
Waterford to maximum. We were then advised that the aircraft already at Waterford had a technical
fault and a spare aircraft would have to be flown in from Dublin. This duely arrived but our departure
was now 5 hours late. Vouchers were given for food and drink as a gesture of goodwill. Return flight
fine and FAs pleasant and helpful, this time giving food and drink free of charge. One week later I
received a letter from the airline explaining the reasons for the delay and extending their apologies.
It also included a travel voucher worth 50 Euros.
Aer Arann review by Patrick Jordan
2 August 2007 Customer Trip Rating :
Waterford - Luton return. Good online fares, timetables. Was pleasantly
surprised at the amount of legroom on board the ATR. Cabin crew very
friendly both segments, and inflight service reasonably priced. If at
all possible avoid seats beside the engines as they are get the most
noise. The only negatives I found were check-in systems very slow and
the appalling attitude of the ground handling staff in Luton. My wife
told them that two of our party would be there in a minute or two, as
they were slightly mobility impaired: her reply was to roll her eves
skyward and tut-tut. I remonstrated with this young lady, and got a
lecture as to how difficult their job was. When I pointed out that had
the check-in not malfunctioned then we would not have been so late
getting to the gate, I received a growl in reply. Overall I consider Aer
Arran to be a quality carrier, but in need of serious examination of
their ground handling contractor.
Aer Arann review by Simon Rickman
13 July 2007 Customer Trip Rating :
Dublin-Cork return. Great rate via their website, but have to say the
ATR was a bit tatty, and did not find it particularly nice to fly in.
Having just rolled off a Flybe Dash 8 Q400, I was not impressed. The
cabin crew on the flight from Dublin to Cork were terrible, really not
interested in her job, whizzed through the in flight announcements so
fast I could barely hear them. Fly with many airlines and not often you
get one of these, but she really struggled to keep up her minimum levels
of interest or service. Flight back to Dublin was a bit better, but we
called to assemble at the departure gate and then left standing for 15
minutes, because the aircraft was not ready. I will give Aer Arran
another go, but hope with the arrival of their new aircraft the service
levels, and condition of the aircraft improve. Not impressed, but will
try again in case this was a one off.
Aer Arann review by S Walsh
14 June 2007 Customer Trip Rating :
My enthusiasm for Aer Arann may have something to do with the
convenience of being able to fly from Waterford. I am very pleased with
the service, I have found booking easy, staff pleasant and the
convenience wonderful. My only gripe would be that the Waterford Luton
fares seem to have got very expensive.
Aer Arann review by N Geoghegan
12 April 2007 Customer Trip Rating : n/a
GWY-DUB-GWY. I frequently travel Aer Arann as their prices are very
competitive. Galway airport is a great little airport, no fuss. For the
short time it takes you really cannot complain. The toilet on the ATR42
is a bit cramped, but for such a short flight you cant complain. Flight
attendants lovely - even with my oversized hand luggage. Coming home
from Dublin, there was a bit of a mixup regarding gates - so a few
people got on the wrong flight but it was corrected at the plane when
they check your tickets.
Aer Arann review by P Robinson
24 March 2007
Dublin to Shannon, normally go down on the Aer Lingus flight but thought
for a change try Aer Arann. Never again, dirty tatty old pop plane with
a crew member who hates her job big time no smile.
Aer Arann review by Clare Laurence
8 March 2007
Waterford-Luton return with Aer Arann several times a year and I think
it's a brilliant service. If you book well in advance the fares are very
reasonable and I like the convenience and size of Waterford airport -
and unlike other posters here I actually think Luton's the handiest
airport for the West End. As for reliability, Aer Arann flew us to
London on the morning of the terrorist alert last year - only 2 hours
late while other airlines cancelled their most of their flights.
Aer Arann review by L Champion
26 February 2007
ORK-DUB with Aer Arann. Staff were very efficient, only a 40 minute
flight in an ATR 72 but crew managed to serve complimentary coffee and
newspaper during the flight. I would highly recommend compared to
Ryanair or Aer Lingus.
Aer Arann review by Rita Griffin
9 January 2007
Travelled Aer Arann from Cardiff to Galway, return, on the inauguration
of the service. So very convenient getting to Galway in 1 hour. Have
been flying with other carriers since 1955, to Dublin, but this
convenience outshines previous journeys. Staff pleasant and courteous -
and a smooth flight.
Aer Arann review by Hugh De Souza
22 August 2006
Luton to Newquay. Luton was a busy but there were no signs for the fight
or the airline anywhere until the last 1 hour before the flight. Check-
in at LTN (handled by Servisair) was quick and easy and handled by a
polite representative. Aer Arann flights are operated by ATR turboprops,
which are quite servicable if a little noisy. The flight was fine
although the plane was a bit old and grubby but the flight was half
empty despite it being August! The two cabin crew were attentive but one
did not smile -- Ever! (Louise it would help if you made an effort to
your customers to at least be pleasant even if you don't want to be
there) .The other crew and the ground staff were great. All drinks are
bought and not as standard. The flight was smooth and quick. The airline
has huge potential if it could just upgrade its fleet. In addition, the
current fleet are not well maintained in terms of overall cleanliness.
Newquay Airport stung me with a £5 airport tax they termed Airport
Improvement Levy, so beware that this is in additioin to the fare. The
airline did not mention this in their correspondence and only applies
when flying out of the airport. Overall not too bad but it is a shame
that they only fly one flight a day.
Aer Arann review by Alexander Mayhew
12 August 2006
Cork - Dublin on midday flight. Left early once everyone was onboard and
arrived nearly 20mins ahead of schedule. Good value, friendly cabin crew
and a chatty flight deck kept us updated. This route is served by an ATR
craft and journey was not noticably slower than the Ryanair service in
the opposite direction using a B737 the day before. Flying is preferable
to the train or driving (if you live near to the airport). Would
recommend and as a bonus you get offered a free newspaper to read.
Aer Arann review by James Nugent
24 July 2006
Flew Aer Arann to Cardiff recently on business, Early Morning Departure
out of Dublin on-time. Aircraft Cabin Spotless, Good InFlight service
and Good Value. Evening Flight left on-time and arrived 15 mins early.
Staff polite, courteous and very efficient both on board and in Dublin
Aer Arann review by Vincent Rees
17 July 2006
My wife and I recently flew to Jersey with Thomsonfly (flight operated
by Aer Arran) We found the aircraft spotlessly clean and looked tidy,
cabin crew were all polite and helpful. The aircraft was on time on
both sectors of the journey. Will certainly recommend and use again.
Aer Arann review by Philip Embley
21 June 2006
My wife and I flew with Aer Arann Manchester to Nantes return. Both
flights were on time, the planes were very clean and the cabin crew
extremely friendly and helpful. Flight time was less than 2 hours.
Absolutely delighted with the service. We will use this service again -
now that we know of it's existence, as it is not shown on Manchester
Airports list of flights.
Aer Arann review by Brian Murphy
28 April 2006
Recently travelled one-way from Kerry airport to Dublin. The cost of
the flight, inclusive of taxes was 85.99 euros, which was not cheap.
However, with Aer Arann, there is assigned seating unlike Ryanair, and
the cabin crew were very friendly and professional. The ground-staff at
Kerry airport were indifferent however. The main problem with Aer Arann
is that the planes they use are old, noisy and can thus appear a bit
hair-raising at times, while on board and during take-off and landing.
The airline has huge potential if it could just upgrade its fleet. In
addition, the current fleet are not well maintained in terms of overall
cleanliness. On the aforementioned flight the table tops could well do
with a clean for example. The cabin crew came around with some
beverages, but one had to pay for these (if I understood the muffled
announcement), which is a pity. Aer Arann is not Ryanair and I think if
it provided a free service in this regard it would appeal to passengers.
A free (at least I think so!) Irish Independent newspaper was offered
however, which was a nice touch. One final comment, it would be really
nice if the cabin-crew gave all announcements in both English and Irish.
Aer Lingus and Ryanair no longer seem keen to carry the Irish flag in
this regard and it would be lovely to see Aer Arann progress as a real
Irish airline. Hopefully, they can get some funds to upgrade their
fleet as their network of routes is excellent. The inflight magazine is
also worth reading and not dissimilar to Cara, the inflight magazine
from Aer Lingus!
Aer Arann review by Angus Gilmore
9 March 2006
Having read of Aer Arann's commitment to their Isle of Man routes I
decided to risk booking with them in February to go to Manchester in
April (to connect to onward European flights), Found out in the local
press this morning that they have decided the aircraft can be better
used elsewhere and have therefore dropped IOM-MCR route. Some
committment!! Phoned Aer Arann to ask why they had not contacted me to
be told "Oh there's a queue to contact people and we would have
contacted you eventually. We'll give you a full refund." I should think
Aer Arann review by Tom Connelly
18 February 2006
Edinburgh to Cork return. Both flights on time. Very friendly crew. At
just under £90 return excellent value.
Aer Arann review by Fiona Lynex
16 February 2006
I've recently travelled several times from Manchester to the Isle of Man
with Aer Arann and have only positive feedback. The flights have been
on time with friendly and efficient staff and considering that the
flight cost is a third of the BA price - great value for money.
Aer Arann review by Jack Murphy
13 February 2006
Awful. Flights from Isle of Man to Dublin always delayed because of
"late arrival of inbound aircraft". In other words we are late because
we are late. Never a proper excuse and no information in airport
Aer Arann review by Steve Hamer
10 January 2006
If you're into nostalgia, Aer Arann is fine with a noisy, tatty turbo
prop from IoM to Luton. Reminds one of the past when BA used these old
workhorses on t he route, but times have changed and the jet is much
better in every respect. Luton airport is a pain - the car hire is now
a bus-ride away from the terminal, and the walking distance after
booking in is more akin to a large maze as simple routes have been
replaced by long-distance paths designed by fitness freaks. Allow 2hrs
for car return and booking in, while on arrival allow an hour for a
painfully slow baggage reclaim and mystery tour to the car rental pound.
Aer Arann review by Duncan Burt
21 November 2005
I have just flown BHX - ORK with them and found them to be very good
indeed. Both flights were on ATR 72 turbo prop aircraft, and although
not the newest planes, they are very typical of regional turbo prop
aircraft. Yes they are a bit noisy and there is more vibration than on a
jet, but they are certainly better than KLM regional turbo prop planes -
and more room too. Both flights left on time and arrived 15-20 minutes
early. Crew were very good and served inflight refreshments at
reasonable prices. All in all Aer Arann can be recommended based on my
Aer Arann review by P Hartley
28 October 2005
Luton - Waterford with Aer Arann and arrived 45 mins before before
flight to find gate closed. Had to call their call center to find out
who does their ground handling, as there was no signs. When I got to
the desk and told them my problem I got a disinterested 'oh they must
have closed early" as if this was OK. Rebooked for the next morning
flight and flew on the tattiest plane. However the staff were excellent
and tried to make the best of things. The return flight was on an even
tattier plane that was filthy as well as being delayed for 2 hrs. In
all I was very disappointed. I will fly into Dublin and spend 4 hrs
traveling down to Waterford before I'll pay money for Aer Arann again!
Aer Arann review by Andy Thompson
Aer Arann does a job - They fly to minor airports. I am a vaguely
regular user of the Manchester to Kerry (MAN - KIR) service. You cant
fault them for punctuality, they are usually early, (!) and while not
the cheapest you cant grumble at sub £100 return. Seat pitch is
acceptable, but not great. However, the aircraft are apalling. They are
noisy, often tatty, and suffer from vibration significant vibration.
Seats at the back are usually better. Curious policy of serving free
refreshment on domestic (Irish) flights, but charging on the longer
flights UK - Ireland.
Aer Arann review by Judi Keshet-Orr
I have flown Aer Arann from Luton to Galway, the flight was on time, the cabin staff friendly
enough. From north London, Luton is a good route, Stansted or Gatwick are hopeless. Although much
more expensive that Ryanair which I have used many times, I did on this one occasion enjoy my
flight. However reading other reviews I am now a little more cautious about booking with Aer Arann
Aer Arann review by Brian Dromey
Having flown with Aer Arann (not Aer Arann) I believe their service to be
cabin crews are friendly and approachable. The ATR tubo-props are horrible aircraft though,
especially the ex Air Lib ones. No overhead space or noise insulation at all. Plenty of vibration
too. Although I am told they are reliable and affordable to operate. I would fly Aer Arann again,
but not on a flight of over an hour.
Aer Arann review by Michael Moynihan
In January t2004 , I flew with Aer Arann on their Cork - Dublin service,
my flight was supposed to leave at 08.00 , I checked in and waited to be
called. On the airport screens there appeared notice of a delay. In
brief my flight left late at 10.30, Aer Arann staff were not in the
departure area and made no announcements, when I said I had to make a
connection, they did not care. In the end I arrived late in Dublin and
missed my connection. I sent an e-mail to their Customer service, I got
a standard reply about safety of passengers. The problem is that the
ATR's they use are not equipped to handle fog and rain. I was really
annoyed when I saw Aer Lingus and Ryanair planes taking off without any
problems that day from the same airport. My other grumble is that they
are very expensive for such a short trip, indifferent to customers and
not the most reliable at timekeeping. I was not alone that day , having
problems with them, a colleague flying from Farranfore in Kerry to
Dublin was hit with similar delays and had to travel to Dublin by car to
make their connection. They really need to improve their service .
Aer Arann review by Peter Cannonier
Luton - Galway. We had an infant and the stewardesses showed a could care less attitude inflight. We had to pay for
either a cup of coffee or some juice. No problem there but at 200 GBP a ticket somethings not right.
The beverage service terminated 45 mins from landing! very unfriendly staff. We had no ground
assistance in Luton which is not a friendly airport if you are an aer arann pax lugging a pram on
return to the baggage claim up and down flights of stairs. Flights were prompt but the inflight
staff need more customer service training. Aer Arann should ditch Luton and fly from STN or LCY The
Galway service is brilliant but LTN is a mission to get to by rail and there are no trolleys at the
station for those pax with baggage who have to lug their bags from one far side of the station
overhead to the shuttle bus.
Aer Arann review by Ian Gallagher
The comment made by Graham is correct. Aer Arann, operated flights from
Glasgow Prestwick to the Isle of Man. This route was the Dublin, Isle of
Man, which continued onto Prestwick. However due to low loads the route
was discontinued, with the flight only operating The DUB - IOM route.
The airline made a return to Prestwick from Donegal this year.
Aer Arann review by James O'Brien
The comment made by Graham Wilkie is false. Aer Arann does not fly from
Prestwick to the Isle of Mann. Aer Arron only operates out of Irish regional Airports like Kerry ,Knock and Waterford to
the UK and Dublin. It does not operate flights from the UK to the IOM. I have
flown twice with Aer Arann and have found them to be quite pleasant.
Aer Arann review by Graham Wilkie
Aer Arann cancelled a flight from Prestwick to Isle of Man ,due to fly out on 6th Feb 2004
We booked this flight for a family of 9 people toattend a wedding, by booking in September we were
able to take advantage of some cheaper air fares.
We were informed on New Years Eve by a another couple who are also attending the Wedding and also
booked with Aer Arann that they had been informed this flight was now cancelled,
We contacted our booking agents who stated they were unaware of Aer Arann cancelling this flight,
however they contacted Aer Arann direct who then confirmed this flight was indeed cancelled, When
were Aer Arann going to inform us!!!
We have had to re-book with a flight with British Airways and at an extra cost due to no cheaper
seats available, and no refund or compensation from Aer Arann for initial bookings paid for in
Is this normal practice for airlines to accept bookings, take payment then not inform customers of
the decision to cancel flights.
Aer Arann review by Mark Duffy
Knock - Dublin with Aer Arann and onward with Ryanair, on
arrival at the airport we were told the flight had been cancelled, when pressed we were told this
was due to operational reasons, unofficially we were told they were combining flights with the Sligo
flight (about a 30 minute drive) due to leave 2 hours later. A small rather tatty minibus came and
took the 11 passengers with a trailer on the back for the luggage. When we explained that my
girlfriend would not make her connecting flight they washed there hands of us and said there was
nothing they can do. Not very good for a regional airline.
Aer Arann review by D J Simpson
Aer Arann Express recently from Dublin to Cork, the plane was delayed by 5 hours and when
pressed there was no official response to the any complaint. We had to wait for the later one to come
in (apparently the previous plane did not appear!) when boarding my later plane there was not even
an apology or a coffee. apparently this has happened before the plane was quite empty. When
a lettter to Aer Arann to complain they did not even reply.
Aer Arann review by Colm Connolly
Flew Aer Arann Express from LTN to WAT. Luton airport is a nightmare to get to though - would be
much better for passengers (and probably for business) if Aer Arann flew from LGW, LCY or LHR!
Check-in at LTN (handled by Servisair) was quick and easy and handled by a polite representative.
Aer Arann flights are operated by ATR turboprops, which are quite servicable if a little noisy. The
interior of the outbound plane was a bit grubby and the seating packed quite close together, while
on the return journey it didn't seem so bad - perhaps due to the differing layout of the cabin. The
sole member of the cabin crew was quite cold outgoing, but the return steward was polite and
attentive. A single soft drink is served as an inflight refreshment. All in all a hit and miss trip - many advantages [destination airport was so quick to get through
(unlike DUB) and the check in both sides was quick, polite and efficient) and some disadvantages
(grubby plane, having to fly out from London Luton etc.] For 99GBP though, it wasn't too bad
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