AEGEAN AIRLINES Passenger Reviews and Customer Trip Reports

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AEGEAN AIRLINES customer review :  19 January 2010 by J Depaepe   (Belgium)

BRU-ATH-BRU. Both flights very nice, new aircraft, on time, decent food (hot meal), with entertainment and this on a 2.5 hour flight.

AEGEAN AIRLINES customer review :  14 January 2010 by Dimitrios Zikos   (Germany)

I have travelled many times with Aegean Airlines, from Berlin to Athens, Athens to Larnaca but also in domestic flights in Greece. In general I would say that it is a very good company, as long as everything goes well and you DONT need anything from the customer support. In that case you have to wait for hours (sometimes days) for someone to pick up the phone, quite often to tell you that she/he is not competent to respond to your question and as such your call will be forwarded. Surprisingly 9 out of 10 times nobody will pick up the forwarded call. Another malicious trick they are doing is saying that you should wait for the responsible person to call you. Something that may happen after a week or so, if you get lucky. They also have the bad habit of not informing the passengers for delays or other unexpected event that may jeopardise the trip. I missed a flight once (one of the very few that departed that day) because the advice of the Athens airport information desk (Aegean did not pick up the phone or the line was busy from 9 in the morning till midnight) to to my question if the flight will be delayed-cancelled or not, was to go at the airport four o'clock in the morning and hope that the flight will take place, otherwise ask the Aegean people there. I didn't risk it. As a result I was waiting 4 months to get the taxes from the ticket back. There are also hidden charges, as using the internet to book tickets involves a fee, the same applies though if you book the tickets by phone.

AEGEAN AIRLINES customer review :  9 January 2010 by Charlie Lewis   (USA)

I recently flew from Athens to Milan. One extra bag cost 325 Euro. I could have purchased two tickets providing for two adults with bags for each less expensive. The counter agents were disinterested and responded to each other in Greek which I do not understand. This practice is unreasonable and unacceptable.

AEGEAN AIRLINES customer review :  6 January 2010 by George Vrontos   (Greece)

ATH-IST, on a new A320 (there is a possibility of e-check-in or mobile phone check-in). personally I am not using those services. I prefer the traditional check-in line which was convenient and not crowded. The service was nice, the crew was friendly but when I asked for a newspaper the flight attendant took a note of my seat; but she never brought me the newspaper, (may be they run out of newspapers because they had lot of people in business class). In the returned flight the flight attendant noticed my seat and then she brought the newspaper to me. There was no IFF but on overhead screen you could see the map of the flight and flight information. Food was nice with selection of wine or beer. Both flights on time and about 60% full. On the return flight they had time for duty free trolley.

AEGEAN AIRLINES customer review :  4 December 2009 : by Jieyuan Shen   (China)

Self Check-in is easy for use, but unfortunately not cover most abroad airport (e.g., CDG, France). Manual Check-in is a little slow. Meal is very good even for economy class. The staff attitude and friendliness is impressive. And the flight is very comfortable.

AEGEAN AIRLINES customer review :  25 November 2009 : by Vasilis Mintzolis   (Greece)

ATH-LHR on A321 was great with nice inflight entertainment. Food average and crew professional.

AEGEAN AIRLINES customer review :  21 November 2009 : by Mike Hanlon   (Australia)

ATH-LHR A321 Economy. Excellent service, good drinks, nice meal with salad, main and dessert. Great new aircraft - plenty of legroom for me 186cm - even in middle seat on a full plane. 6 channels sound and 1 overhead movie. Unexpected flight - shunted off a BA flight which was cancelled due to technical fault. Puts BA to shame!

AEGEAN AIRLINES customer review :  22 October 2009 : by B Blacklaws   (Australia)

Better than a 3 star airline. Flew ATH-IST and it was a very good flight. Didnt get charged when I checked in overweight where KLM and BA did. Flight left and arrived on time. Food could have been improved a bit though. New A320 so got an exit row but no one explained to me the safety requirements of having to open the door. Staff average.

AEGEAN AIRLINES customer review :  6 October 2009 : by Steven Bower  (UK)

Stansted-Athens-Stansted. Aircraft comfortable, food acceptable and cabin crew very friendly. Puts Olympic to shame.

AEGEAN AIRLINES customer review :  22 September 2009 : by O Martynenko  (Japan)

Domestic flights ATH-HER-ATH. Boarding was quick and efficient, despite both flights being nearly 100% full. Once in the air, the crew made their best to serve drinks on these 45-minute flights. Overall, a very pleasant experience and would highly recommend them for either business or leisure traveling. A notice of caution: unless you travel on one ticket (same PRN and/or ticket number), Aegean will not check through the luggage beyond the first segment.

AEGEAN AIRLINES customer review :  9 September 2009 : by V Minet  (UK)

I am devastated that Aegean are cancelling their excellent service from Stansted to Athens. I have travelled many times on this service and always found it brilliant, trips comfortable and stress-free. However, by moving to Heathrow they will certainly lose my custom.

AEGEAN AIRLINES customer review :  30 July 2009 : by K Savorys  (UK)

This was a wonderful service for business travel last year and up until May, but now word has spread and the world and is wife are now flying Aegean from/to Stansted/Athens. I travel this route regularly and the food is always the same and the films only change one a month. Overall a good experience especially if you've ever flown Olympic!!

AEGEAN AIRLINES customer review :  20 July 2009 : by G Maniatis  (Greece)

An up-to-date airline, which provides brand new aircraft, and exceptional service. Kind and helpful flight attendants, and many connections within Greece.