Aegean Airlines review by Roland Thut

27 March 2008  Customer Trip Rating :

MXP-ATH-MXP. Flight attendants smiling and in Y-Class you get a hot main meal (pasta) - both ways - which was very good. From mid May, they will start 2 daily flights from STN-ATH with their new A- 321. To Italy they still use the 733 or 734.

Aegean Airlines review by Andreas Larsen

21 January 2008  Customer Trip Rating :

Another good experience on flights operated by Aegean, this time MXP-ATH-SKG and back. Actually it was the first time that I had a connecting flight between Aegean Airlines' flights through ATH and it worked pretty good. Some delays due to airport traffic where handled promptly by the ground personnel and on board there was a first round of beverages - soft drinks, wines, tea or coffee and snacks and then another round with more drinks and warm good food on the MXP-ATH and back parts. And this was economy class, putting the products of bigger European airlines into shame. The personnel is always young and sometimes a bit inexperienced but they are always friendly and answer immediately to any inquiries and cabin crew calls from passengers on board. During Christmas holidays we were even treated to traditional Greek delicacies offered several times on board their flights both on European and domestic sectors. Take away the surly staff at check in on departure from SKG and it could be full score.

Aegean Airlines review by G Savvides

21 January 2008  Customer Trip Rating :

Larnaca - Athens. Quite a pleasant flight. Crew friendly. The aircraft was clean and above all the flight was on time.

Aegean Airlines review by Maria Stylianou

23 November 2007  Customer Trip Rating :

Larnaca-Athens and back in economy class. My elderly mother who is partially sighted travelled alone and needed staff assistance. When I booked her flight online I called the Aegean Customer Service who then recorded it on their system. After checking in the luggage, which was labelled priority so it would come out first the other end, we waited about 15mins max for a member of staff. The member of staff came for my mother who assured me she would be looked after all the way through the journey right until the point where she was to be met by my brother in Athens. On her return I went to collect her from Larnaca Airport and to true their word she had a member of staff with her when I met her. This is the first time my mother has travelled alone since she became partially sighted, therefore, it was a very nervous experience all around. However, the staff were absolutely fantastic both ends. She was very well looked after and had nothing but praise for the them. It certainly has put our mind at rest for any future flights. Well done Aegean Airlines for an excellent service.

Aegean Airlines review by Geoff Wyndham-Jones

3 November 2007  Customer Trip Rating : n/a

LCA-ATH-FCO return. Flights on time or close to time, planes clean and well-maintained; good information from the flight deck, and efficient and professional FA's. Inflight catering was always cold meat cuts, but fresh warm rolls were always offered, with complimentary drinks. Excellent regional airline with professional crews.

Aegean Airlines review by Louis Esteves

18 September 2007

RHO-ATH Booked my flight on the web, e-ticket available as well as e-check-in but I didn't use this facility as its only for travelling with hand baggage only. Had to change my date of travel which was easy and efficient although not available to do online but you can ring the reservations line and they will do it for you with no problem. This also depends what ticket you purchased as some cheaper tickets are restricted and unchangable. Flight left on-time, crew were cheerful, attentive and professional. Light refreshments and peanuts served on a 45 min flight and landed 15 mins early into ATH. Overall, the best airline in Greece to fly with, which beats Olympic hands down.

Aegean Airlines review by Kurt Müller

20 June 2007

Larnaca-Athens-Sofia and back in Business Class. Full breakfast on both outward flights, and full dinner on both return legs. Particularly impressive, as Sofia-Athens is a one hour flight. LCA-ATH-LCA in 737-200, with 3-3 seating in C-Class, albeit with the middle seat not allocated. Sadly, whilst there is a fold-down table in the middle seats, the armrests on the two outside seats are left in place, so there is no width gained as compared with economy. Athens-Sofia-v.v. in RJ100, with 3-2 seating, so fairly cramped conditions. However, very attentive and keen-to-please FAs on all flights. Transit at Athens ariport a pain, with demands to see your passport even when entering the transit area, then again at security and finally once more at the gate.

Aegean Airlines review by Louis Esteves

24 May 2007

RHO-ATH. Excellent service, flight on time and crew excellent and professional. Much better than Olympic. Will use this airline when possible.

Aegean Airlines review by Andre Grotenhuis

24 May 2007

Dusseldorf to Thessaloniki. Friendly ground staff, quick check-in, flight departed on time. Comfortable seating, friendly crew and excellent food and beverages offered during the flight. In summary, a very pleasant experience and I will certainly use this airline again when flying to Greece.

Aegean Airlines review by Vasileios Eleftheriadis

8 March 2007

The flights I book more often with Aegean are Frankfurt-Thessaloniki, Thessaloniki-Frankfurt. The ground and onboard service is excellent. They offer great value for money that low-cost carriers cannot compete (at least on routes between Germany and Greece). The interior of the B737s show signs of wear, but seat configuration in economy class is comfortable. The cabin crew is polite. The demonstration of the aircraft's safety features in the German language needs an improvement (it is always too rush and not very easily understandable). Highly recommended for flights to Greece.

Aegean Airlines review by Pavel Iosad

1 February 2007

ATH-RHO-ATH, Economy class. Pleasant experience on the ground and in the air. Comfortable seats (had to squeeze in a bit on the first leg, but no problem on the return), efficient and smiling attendants. Had to wait a bit for the luggage in Rhodes, though. Overall a very pleasant experience, and e-ticketing is a very big plus.

Aegean Airlines review by Kim Larsen

26 January 2007

Usually the staff of Aegean Airlines both on the ground and in the air are among the most helpful and understanding people. There have been many times where I have been travelling from Athens coming from abroad with a different ticket and a different airline and with a domestic flight with Aegean out and in again of Athens. In case of late arrivals where I didn´t have the chance to catch my booked flights or even if I missed them they were helpful to accomodate me in a later flight without charging me any fees or for a new ticket. Most of the times I have even been travelling in the cheaper Economy Class tickets. It is worth mentioning my most recent experience with Aegean where I had to cancel one part of a booked through the internet flight from Munich to Greece in the cheapest Economy Class fare available. I called their customer service hotline and they provided me all the information needed and helped me through the whole process. They even advised me to rebook my flight on the internet in order not to pay any fees aplicable through booking on the telephone.

Aegean Airlines review by Bruce See

22 January 2007

I had a return trip with my two daughters using Aegean Airlines from Athens to Chania (Crete). The return trip, scheduled for 13th January was cancelled due to bad weather. The ground staff gave me an option of cancelling my ticket for NO REFUND or booking on the next flight at 10h30 the next day. There was a good chance that my daughters would miss their connections to London and I would miss my onward connections to Paris and Johannesburg. Unfortunately the ground staff just shrugged their shoulders and were less than polite about the entire matter. It is rather distasteful to have to put up with bad mannered air crew as well as the stress of trying to get flights sorted out. All tickets were booked via the Internet, and were not discount or special fare tickets, but despite this there was no flexibility from Aegean in helping us. I subsequently booked new flights on Olympic for the next morning at 07h30 to ensure meeting connections. I will not use Aegean again if I can avoid it, and will not book on-line.

Aegean Airlines review by V Finikas

1 November 2006

Flown recently for the first time with this airline; route Athens to Frankfurt. I'm a Lufthansa Frequent Traveller, so I'm used to excellent service especially on board. Unfortnately Aegean as a codeshare-partner does not keep up with LH's standards. Aircraft was not clean, leather- seats partially scuffed and catered food had a strange humid taste. The announcements couldn't be heard clearly and the stopover in Thessaloniki is indeed frustrating. I'll think twice next time if I have the options.

Aegean Airlines review by Xuess Wee

10 October 2006

Athens-Santorini, one way, Economy. Short 1 hour+ flight. Small plane; Jet used was AVRD RJ100. Chose to fly with Aegean because it has e- ticketing while Olympic doesn't. Comfortable leather seats which came as a big surprise. Service was extremely friendly with warm smiles on all 2 stewardesses. A drink was served and near the end of the journey, candies was distributed. Very pleasant flight.

Aegean Airlines review by John Kotsopoulos

30 July 2006

A complete contrast to the Olympic Airlines experience. Aegean is a pleasure to fly. Our Athens-Lesbos flight was on time, service was carried out with a smile, and leather seats were comfy. Booking was easy on the user-friendly website. I now always choose Aegean over Olympic, even if the price is occasionally a few euros higher.

Aegean Airlines review by J Le Cossec

24 July 2006

I have travelled 2 times with this airline and I have to say it was good. Never had delayed flights. As far as the catering is concerned, it's not perfect but good, all the more so since the flight Brest / Hérakklion only lasts 3.5 hours. It's a shame the airplanes (Boeing 737-300 and 737-400) are not state-of-the-art. However, Aegean Airlines will receive A320s in 2008.

Aegean Airlines review by Paul Dyer

13 May 2006

My partner and I have a house on Crete and, out of season, are frequent fliers with Aegean as there are no direct flights from the UK. We always look forward to this part of the outward and return journey. The leather seats make up for a lot and we have always found the aircraft clean! However, our flight on April 8th (A3-316) was due to depart at 13:20 but did not leave Athens until over one hour later. Page 241 of the Aegean Air in-flight mag claims that all passengers being delayed by more than one hour will be offered a ticket free of charge. We have yet to be told about this - and when we can fly! Perhaps a Customer Services Manager will read this and get in contact with me.

Aegean Airlines review by Mark Kozak

5 May 2006

Athens-Rhodes & Rhodes-Athens in April 2006. Booked on internet in November 2005. Fare only €118 return including tax. Aegean made minor changes in flight times but phoned me in the UK to notify me. Both flights on time. Check in quick & easy. Would recommend. Note: If you fly into Athens on an international scheduled flight, take your boarding card to the Aegean desk in Athens airport & get a €12 tax refund.

Aegean Airlines review by Justinas Berteska

18 April 2006

Alexandropoulis - Athenson. The plane was small,but comfortable,clean. The crew was helpful, excellent English. Flight duration 1hr so no big meal - only non alcohol beverages - cola, mineral water, juice and small package of peanuts. Cheap ticket price only 80euro one way.

Aegean Airlines review by Jorma Tervonen

2 October 2005

Brussels-Heraklion-Brussels, a charter flight. Very good value for money, clean and tidy interiors, food OK and even the wine was offered free of charge! The only negetive vote goes for the staff: a smile would make all the difference in the world.

Aegean Airlines review by Konstantinos Tzoannopoulos

24 August 2005

For the most part, their planes' interiors are in tip-top condition, although I have noticed some tired table mechanisms and scuffed leather upholsteries here and there. I've been flying with them since they started their routes and haven't had a problem with them so far. Flights are usually on time, baggage handling is rather swift and the catering (refreshments, sandwiches, sweets) during the flight is of good quality.

Aegean Airlines review by Elisabeth Goodwin

8 August 2005

We purchased e-tickets for a flight from Athens to Mykonos on the 23rd of June, the departure time scheduled for this flight was 1335 hrs. After a half hour wait, we were informed by a rather rude lady, that the flight had left at 0940 and offered no further explanation. We were told to wait in the lengthy ticketing queue, and after 40 mins we were granted permission for standby tickets, then sent back to the check in queue for yet another 30 min wait for boarding pass issue for a flight leaving at 1930 hrs. None of these encounters went well. It just happened to be the day of an OA workers strike, and conditions at Athens airport were hellish. Every long awaited conversation with counter staff, was peppered by people coming up and talking over our shoulder, and there were some serious altercations between queing passengers. At this point I have to conceed to not checking on the departure time. We had assumed that any airline would advise it's e-ticket passengers of major scheduling changes, which is surely their responsibility. They did, after all, have our purchase and contact details. Aegean seems to be trying to promote its e-ticketing facility, but maybe they are not yet fully set up to deliver a complete level of service. A word from a sympathetic Manager would have gone a long way to ease our frustration with this situation - we did try to speak to a Manager at the time, but to no avail. On the three flights I did with Aegean, I found the planes old, the tray table frames rusty, and navy vinyl seat coverings worn and shabby. To offer a positive, the cabin staff did do well to get a drink out to everyone on the short flight to Mykonos, which we fortunately did get on almost eight hours later.

Aegean Airlines review by Ramón Fretz

1 August 2005

Athens-Santorini-Athens in July 2005 with Aegean. On-time departures and even drink service on somewhat worn-out Boeing 737-300 aircrafts. However, friendly staff and overall satisfactory service on these very short flights. Excellent price-service ratio. By far better than ailing Olympic Airlines.

Aegean Airlines review by A Pezzotti

21 March 2005

Just flew ATH-LIN and some short domestic routes between Athens and the islands (JTR/CHQ). Domestic service is minimal but FAs are really kind and planes are new, clean and on time. International service is much better than the competition with new aircrafts, warm meals and kind service.

Aegean Airlines review by Stephen Davitt

19 September 2004

I flew with Aegean Airlines one-way Dusseldorf to Athens (via SKG) in July 2004 and I must say how impressed I was with the service. Ticket desk staff were very pleasant, crew were smartly dressed in their nice uniforms and very welcoming to all passengers. Inflight service was an excellent standard and food well presented/served by the crew. A short stopover at SKG and we continued onwards to Athens. I would be happy to recommended Aegean Airlines.

Aegean Airlines review by Daniele Manasse

14 June 2004

I recently flew FCO-Mykonos economy class and I must say that service aboard is fast, good and food of good quality. Staff is always willing to hear from you and helpful.

Aegean Airlines review by Charles Fairless

14 December 2003

My daughter and I flew from Crete to Athens September 15th. Our luggage wound up in Germany and we were without for two days in Athens. When it did arrive they said we could come to the airport and pick it up, this would have cost us 70 euros for cab fare. We were told to submit a request for compensation which I did September 19th and have yet received no acknowledgement of their receiving it. I am very disappointed with this service.

Aegean Airlines review by D Dinkoglou

27 November 2003

Thessaloniki to Athens and back. Despite the fact that both flights were fully booked, the ground staff as well the flight attendants were friendly and helpful. The flights departed on-time and I received my luggage within 10 minutes after my arrival. I think that Aegean Airlines must be supported from all domestic (Greek) passengers, because of the visible efforts of the company to offer the best service to its customers. I'll fly in December with Aegean to Germany and I've purchased an e-ticket.

Aegean Airlines review by Stergios Kaprinis

20 October 2003

I fly often from Thessaloniki to Athens. For the two 40 min long flight I usually have to pay 200 euro. I think this price is exorbitant for such short flights. This is more than I would pay to go from Oslo to London or from Paris to Lisbon. When will us Greeks fly in Open Skies just like all other Europeans do? I have officially complained about this to Aegean Airlines but I never got an answer, and this is a very unprofessional thing for them to do.

Aegean Airlines review by Chris Seriotis

28 July 2003

Business Class on Aegean Airlines : SKG - ATH, ARJ100.  Aegean's efficient and friendly staff together with wide leather seats made this a comfortable flight. Business Class seats just the same as in Economy Class ones 2-3 with 32 inch of leg room and 18 inch wide. Just after take-off, the Flight Attendant handed out warm tissues. Catering included soft drinks or coffee. Salmon filet leaves with mozzarella cheese, a salad with tomatoes, cucumber and olives, fresh fruit salad . The little Leonida's chocolate was best of them all! Very nice for a 50 minute flight. ATH - SKG, 737-300. Seats on the 737-300s are more cramped than the AvroRJs but considering the length of the flight okay. 3x3 seating with 32 inches of leg room but 17 inches of seat wide. On the 737-400 there is a separate 2-3 cabin with the same seats used on the Avro RJs but with the same leg room. But this was a -300 flight. Three large delicious canapes were served together with the same salad, the same fruits and the same chocolate! On evening flights alcoholic drinks are also served in Business Class. All this for a 50 minute flight and a 237 euro return fare isn't it great?

Aegean Airlines review by George Pappas

28 June 2003

We flew Aegean from Athens to Chania, Crete both in July 2000 and recently in June 2003. We flew on their Avroliner RJ 100 and both ground and air service was excellent. I will always fly Aegean whenever possible.

Aegean Airlines review by Ralph Harrison

16 October 2002

I recently flew Aegean Airlines on the 27th Sept, Newcastle to Corfu, in the rearmost seats on their 737. I was dismayed at the lack of courtesy of the stewardess's on the flight, and when the food ran out before they reached us, I couldn't believe it - no explanation, no apology. The flight home, on 11th Oct, was excellent.

Aegean Airlines review by Stuart Evans

13 May 2002

I had the opportunity to fly from Rome to Athens and back over the 5th of May long weekend. I was impressed by the courteous ground service, by the on time departure and the stylish & classical look of the stewardesses and the fresh food. I wish this new company all the very best for the future because they're really doing their best to bring back the good old "service" that makes the difference !

Aegean Airlines review by Mary Beth Johnson

11 May 2002

I flew to Rhodes and I believe that one kind of beverage or juice is much enough for such a short flight. I felt sorry for the hostesses as they were obliged to serve us continuously during the flight. More than this, I saw the same staff when I returned to Athens the same night. The owners of the company must be sick to put their staff under such pressure. I can have an opinion on this because I have worked as an air hostess before. I admired the staff as they looked fresh and smiling after what they were going through. Apart from this, Aegean is far beyond the competition in Greek airline market.

Aegean Airlines review by Angelos Kastritis

03 January 2002

I recently flew with Aegean Airlines Avro RJ100 from Thessaloniki to Athens.I was very impressed by the staff,the meal in the Business class and the spacious room of the cabin.I also liked the fact that there was no delay in the flight.I would choose Aegean for my next travel.

Aegean Airlines review by Edward McDonagh

We recently flew Aegean Air from Athens to Rhodes and return. We were impressed with the roomy economy seats (2 & 3 on the BAe 146), the clean aircraft and the on-time performance. No need to take Olympic ever again.

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