Aegean Airlines Passenger Reviews and Aegean Airlines Customer Trip Reports

LHR-LCA-LHR economy. Superb inflight service, three servings of drinks and appetizing hot meals. Punctuality good. Cabin crew courteous, smiling and pro-active.

Cyprus to Athens on Aegean. An excellent flight and a great service. The staff are great and very friendly. Food was also nice. Only downside was check in which had a long queue.

Quick check in, boarding and departure on time. We had a light dinner. I have travelled with Aegean many times and I think that on SKG-STR route they should improve catering and entertainment. Staff very friendly.

Paris/CDG-Athens on A321 aircraft. Wonderful service in economy class although flight was delayed for almost 3 hours due to very bad weather conditions (heavy snow). Cabin crew was one of the best I have met on a flight. Meals in Y/C need some improvement.

ATH-NTE, 11 August 2012. Flight was on time, the meal was served after one hour as we experienced turbulence and flight attendants weren't allowed to serve us. The meal was a sandwich and endless drinks. Crew friendly and smiling. NTE-ATH, 18 August 2012: Flight on time. Boarded fast, it was 100% complete like the last flight. Flight attendants served the meal immediately so people could sleep (the flight was late in the night). The meal was a sandwich again. Arrived on time. Nice experience will travel again this summer.

Last August from Athens to Prague and back. The airplane was an Airbus A320. Clean and comfortable. The staff were very friendly. Flight took off on time and arrived in Prague on time. The meal was poor but the trip was short. The first part of my trip the aircraft was full, from Prague to Athens after 5 days only 60% full. I paid only 125 euros for the ticket!

Athens-Milan MXP. Airbus A320. Flight on time. Very pleasant trip. Cabin staff as always friendly and helpful. Nice meal.

Munich to Thessaloniki and back into Frankfurt as part of a connecting flight to/from Heathrow that was actually booked with Lufthansa. Cabin experience was good, even though there was no space in the overhead lockers both ways and I ended up storing the bag under the seat, which meant reduced legroom. Service on board and catering acceptable but nothing special. Food good but service disorganised and one FA asked the customer to remind another FA to bring him water! Check-in experience was the worst, with a huge queue and people trying to barge in. When I raised this with staff at bag drop-off they didn't seem bothered and said they would rather use capacity for the actual desks. Overall customer service on the ground was not great. In future I am going to avoid this airline as would advise you to never try to book a flight on their website. This is meant to confuse and rip you off. I have been booking flights for my own use and for work and have never encountered such an error with the flight dates before. This is a low quality airline charging high fares.

SKG-ATH-FCO return. A320 and A321. All flights about 70% full. Clean cabin, friendly and nice crew, comfortable seats. Food ok, just a sandwich and free drinks. Smooth flights and arrivals ahead of schedule.

LCA-ATH-MUC. Flight on-time and very pleasant . Cabin crew polite and helpful. Hot breakfast served before we reach Athens and normal meal at the Munich flight. The price a little bit expensive but I would recommend it! As always satisfactory.

I flew SKG-STR-SKG. I enjoyed the flight. The seat was comfortable and there was plenty of legroom. In addition, flight departed on-time. The crew always had a smile, however, the in-flight entertainment was poor.

Athens to Paris, Nov 5th. Waited for 2 passengers for 35 minutes. Caused us to miss the Paris to Chicago connection by seconds. Aegean flight crew alerted halfway through the flight that we probably wouldn't connect in time and again as we left the plane. No help from them, no one was available. Our group of five college educated adults couldn't find any directional signs whatsoever in Paris airport. We could only hear our names being called to board. We reached the gate in time to watch our flight take off. Had to spent the night in Paris. Filthy plane, dirty seats, badly worn carpet.

ATH-PRAGUE-ATH. A320. Efficient and polite cabin crew, smooth service although economy cabin was full. The cold snack (sandwich and tiny chocolate) was rather of poor quality/taste. Cold and hot drinks were offered with a smile. My score would be a 10 if the cold meal was a bit more inspiring!

Aegean is usually my choice when the price is reasonable, very trustworthy. Aircraft are clean and meals tasteful. Almost always on time. Friendly staff, friendly excess baggage policy.

MXP-ATH, Jul 15th. A321 aircraft, new and comfortable and large legroom. We had a hot meal, something that I've seen just on LR flights. Flight on time and efficient crew. ATH-HER, Jul 17th. A320 aircraft. Very short domestic flight, but more stressful than the previous one. The plane was very crowded and the boarding chaotic. As the flight was just 30 mins long, we were served in a rush, remarkable that the crew managed to serve 150 people is a short time. In general, I'd fly them again.

Our family of 4 had two flights: Sep 15 from Rome to Athens, Sep 18 from Athens to Prague. Both flights were satisfactory. Each one left on time. Candies were offered before take off. Snacks consisted of sandwich and yoghurt; this was for the morning flight to Prague. The evening flight from Rome also offered a sandwich and juice. Good coffee was available. The economy seats were comfortable for my Asian size. But the seat seems to be of standard size, whether on an Asian, American or European airline. The A320 cabins were clean. Cabin service was friendly and efficient. Check in at Fiumicino and Venizelos airports were fast and straight forward. The only inconvenience we experienced was at Athens airport. It was a late night arrival, past 11pm, but there was still the hassle of getting off the plane and riding a bus to the terminal. I thought all Aegean jets were not using the tube, seeing several of their planes parked in the tarmac at some distance from the terminal. That wasn't the case with the morning flight to Prague, as the plane was connected to a tube. Overall, value for money is satisfactory. We'd choose Aegean again if an opportunity arises in the future.

Took Aegean for the short hop from Athens to Mykonos. The day we travelled there was a public sector strike which was no fault of the airline. However, although they updated their website the day before with a list of delayed and cancelled flights, ours did not appear in the list which led me to believe it would run to time. When we checked in they informed me it would run 4 hours late but still allowed us to check in our suitcases. They offered no vouchers or refreshments (which I would have thought for a delay of this length they would have to but maybe strike situations are exempt). We eventually took off 20 minutes later than the new expected departure time. The air crew were so busy talking in loud voices at the front of the cabin we couldn't hear the safety demonstration. It also meant that they did not notice the guy behind us ignoring the instruction to switch off mobile devices as he continued with his. They did however manage to hand out boiled sweets and whizz round with a drinks run, which is as much as you could expect on such a short flight. The tickets were expensive considering we booked them 9 months in advance and it was a 25 minute flight.

Travelled LHR-ATH Business Class then ATH-JMK (Mykonos) all Economy. Flight boarding was fine, seats the usual European system with centre seat left empty and centre of the seat folded down to form a table. Was offered pre take-off drinks i.e. half a plastic glass of orange juice or one inch of sparkling white wine again in a plastic glass. The drink service was equally mean, when ordering a glass of white wine less than half a glass was offered. The meal service was chaotic with only the female cabin manager looking after the 15 B/C passengers. We were booked through to Mykonos with an hours transit time (not enough). We landed and were put on a bus to the terminal, then clearing immigration (bags booked through to final destination), we joined the horrendous queue for security through to the domestic flight. The queue took 40 minutes and we made the connection by the skin of our teeth. Not a very relaxing way to start a vacation. On the return flights JMK-ATH was fine only taking 24 minutes. The flight from Athens was full 16 Business Class Passengers, and again the service and the quality of the food really let Aegean Airlines down. The cabin crew on both International sectors were out of their depth, service was slow and mean in quantity and quality. The return main meal was the worst we've ever had on an aircraft ever.

Athens-Mykonos-Athens. All flights on time, very nice looking Airbus 320; good leather seats, overhead TV screens and nice cabin crew. They even tried to do some service on those 25 mins flights (sweets and drinks), but on both legs they managed to reach first 6 or 7 rows, which is ridiculous in general - nobody expects any service on such a short hop so why bother?

Have flown Aegean several times to Chania via Athens. Returned on Friday 24th August. We had booked a flight from Chania to Athens due to depart at 11.20. We eventually took off at 12.10, no explanation given. We were really worried as our connecting Aegean flight from Athens to Heathrow was leaving at 13.30! We landed in Athens at 13.15 and still did not know whether we would catch our flight as the stewardess said we could ask once we landed, it did not lend itself to a smooth flight experience. However what happened next deserves a gold star: an Aegean representative met us as we came off the plane and escorted us very quickly and smoothly through several checks and security onto our London flight which took off as soon as we were on board at 1335. Amazing! And what is even more amazing is that our luggage was also found and secured onto our flight. Excellent recovery by Aegean.

Return trip to ATH using Aegean for the first time. Would book again. Check in at LHR ok but more efficient in ATH (which is a great airport by the way). Helped that the main carrier in ATH so they have the resource to get people checked in. In flight service good - nice crew on both legs with lots of smiling and team spirit. Food ok but then we all have low expectations. Overall very good experience and would definitely chose over BA on this route.

Belfast-Rhodes-Belfast. Clean Airbus A320. Both flights on time, friendly staff but the 'meal' they served consisted of a dry bread roll with one small thin slice of ham which was dry. You were not allowed any drinks after the first round with your meal unless it was water.

As always excellent service professional attitude for both the ground staff in Brussels as well as the people on board on the BRU-CFU flight on 17 August 2012. I am a frequent flyer with more than 30-35 flights per year. Aegean is the top of my preferences for both my professional trips as well as my vacation. This time, I flew with my dog and staff on the ground have been extremely helpful in making my trip troubles free. The service on board is much better from the competition in the Belgium-Greece route. There is a good meal as well as free drinks throughout the flight. The airbus was clean and nicely decorated with enough leg space. In a few words: Aegean was an excellent choice.

We flew LHR-Athens return. Outbound on a fairly new aircraft was acceptable; about average for economy in terms of seat, meal and entertainment. Return on a much older, smaller plane was ghastly. Seats were tight together like budget airlines and service to match; not a serious national carrier. We were delayed 2 hours on the tarmac at Athens. That was beyond their control but they did nothing to alleviate the discomfort. Children crying, cramped seats, all taken. It is at times like this one sees the true quality. If all goes well as on the way out, it's OK, if not and you are on the older planes, avoid!

I flew ATH to Corfu on full A320. Aegean are a world class airline as far as domestic flights are concerned, but I was very disappointed with service on this flight. Due to Business Class being full, 5 rows of economy didn't get served a refreshment at all on the flight. This is very poor cabin management. The crew were taking their time, fully aware that they'd never get the service done. Even thought it's just a drink, it left a very poor taste in my mouth from a PR perspective, especially when they tried to blame bad weather.

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