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Aegean Airlines Passenger Reviews and Aegean Airlines Customer Trip Reports



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Aegean Airlines Customer review :  24 October 2012 by I Vounelakis    (Greece)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ATH-PRAGUE-ATH. A320. Efficient and polite cabin crew, smooth service although economy cabin was full. The cold snack (sandwich and tiny chocolate) was rather of poor quality/taste. Cold and hot drinks were offered with a smile. My score would be a 10 if the cold meal was a bit more inspiring!



Aegean Airlines Customer review :  22 October 2012 by M Arzoglou    (Greece)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Aegean is usually my choice when the price is reasonable, very trustworthy. Aircraft are clean and meals tasteful. Almost always on time. Friendly staff, friendly excess baggage policy.



Aegean Airlines Customer review :  20 October 2012 by Emiliano Morchi    (Italy)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MXP-ATH, Jul 15th. A321 aircraft, new and comfortable and large legroom. We had a hot meal, something that I've seen just on LR flights. Flight on time and efficient crew. ATH-HER, Jul 17th. A320 aircraft. Very short domestic flight, but more stressful than the previous one. The plane was very crowded and the boarding chaotic. As the flight was just 30 mins long, we were served in a rush, remarkable that the crew managed to serve 150 people is a short time. In general, I'd fly them again.



Aegean Airlines Customer review :  3 October 2012 by Renato Navarrete    (Philippines)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our family of 4 had two flights: Sep 15 from Rome to Athens, Sep 18 from Athens to Prague. Both flights were satisfactory. Each one left on time. Candies were offered before take off. Snacks consisted of sandwich and yoghurt; this was for the morning flight to Prague. The evening flight from Rome also offered a sandwich and juice. Good coffee was available. The economy seats were comfortable for my Asian size. But the seat seems to be of standard size, whether on an Asian, American or European airline. The A320 cabins were clean. Cabin service was friendly and efficient. Check in at Fiumicino and Venizelos airports were fast and straight forward. The only inconvenience we experienced was at Athens airport. It was a late night arrival, past 11pm, but there was still the hassle of getting off the plane and riding a bus to the terminal. I thought all Aegean jets were not using the tube, seeing several of their planes parked in the tarmac at some distance from the terminal. That wasn't the case with the morning flight to Prague, as the plane was connected to a tube. Overall, value for money is satisfactory. We'd choose Aegean again if an opportunity arises in the future.



Aegean Airlines Customer review :  27 September 2012 by J Tydeman    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took Aegean for the short hop from Athens to Mykonos. The day we travelled there was a public sector strike which was no fault of the airline. However, although they updated their website the day before with a list of delayed and cancelled flights, ours did not appear in the list which led me to believe it would run to time. When we checked in they informed me it would run 4 hours late but still allowed us to check in our suitcases. They offered no vouchers or refreshments (which I would have thought for a delay of this length they would have to but maybe strike situations are exempt). We eventually took off 20 minutes later than the new expected departure time. The air crew were so busy talking in loud voices at the front of the cabin we couldn't hear the safety demonstration. It also meant that they did not notice the guy behind us ignoring the instruction to switch off mobile devices as he continued with his. They did however manage to hand out boiled sweets and whizz round with a drinks run, which is as much as you could expect on such a short flight. The tickets were expensive considering we booked them 9 months in advance and it was a 25 minute flight.



Aegean Airlines Customer review :  21 September 2012 by D Maguire    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled LHR-ATH Business Class then ATH-JMK (Mykonos) all Economy. Flight boarding was fine, seats the usual European system with centre seat left empty and centre of the seat folded down to form a table. Was offered pre take-off drinks i.e. half a plastic glass of orange juice or one inch of sparkling white wine again in a plastic glass. The drink service was equally mean, when ordering a glass of white wine less than half a glass was offered. The meal service was chaotic with only the female cabin manager looking after the 15 B/C passengers. We were booked through to Mykonos with an hours transit time (not enough). We landed and were put on a bus to the terminal, then clearing immigration (bags booked through to final destination), we joined the horrendous queue for security through to the domestic flight. The queue took 40 minutes and we made the connection by the skin of our teeth. Not a very relaxing way to start a vacation. On the return flights JMK-ATH was fine only taking 24 minutes. The flight from Athens was full 16 Business Class Passengers, and again the service and the quality of the food really let Aegean Airlines down. The cabin crew on both International sectors were out of their depth, service was slow and mean in quantity and quality. The return main meal was the worst we've ever had on an aircraft ever.



Aegean Airlines Customer review :  7 September 2012 by M Studzinski    (Poland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Athens-Mykonos-Athens. All flights on time, very nice looking Airbus 320; good leather seats, overhead TV screens and nice cabin crew. They even tried to do some service on those 25 mins flights (sweets and drinks), but on both legs they managed to reach first 6 or 7 rows, which is ridiculous in general - nobody expects any service on such a short hop so why bother?



Aegean Airlines Customer review :  29 August 2012 by E Kopiel    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have flown Aegean several times to Chania via Athens. Returned on Friday 24th August. We had booked a flight from Chania to Athens due to depart at 11.20. We eventually took off at 12.10, no explanation given. We were really worried as our connecting Aegean flight from Athens to Heathrow was leaving at 13.30! We landed in Athens at 13.15 and still did not know whether we would catch our flight as the stewardess said we could ask once we landed, it did not lend itself to a smooth flight experience. However what happened next deserves a gold star: an Aegean representative met us as we came off the plane and escorted us very quickly and smoothly through several checks and security onto our London flight which took off as soon as we were on board at 1335. Amazing! And what is even more amazing is that our luggage was also found and secured onto our flight. Excellent recovery by Aegean.



Aegean Airlines Customer review :  23 August 2012 by D Anderson    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return trip to ATH using Aegean for the first time. Would book again. Check in at LHR ok but more efficient in ATH (which is a great airport by the way). Helped that the main carrier in ATH so they have the resource to get people checked in. In flight service good - nice crew on both legs with lots of smiling and team spirit. Food ok but then we all have low expectations. Overall very good experience and would definitely chose over BA on this route.



Aegean Airlines Customer review :  23 August 2012 by A Gilmore    (Ireland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Belfast-Rhodes-Belfast. Clean Airbus A320. Both flights on time, friendly staff but the 'meal' they served consisted of a dry bread roll with one small thin slice of ham which was dry. You were not allowed any drinks after the first round with your meal unless it was water.





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