AEGEAN AIRLINES Passenger Reviews and Customer Trip Reports

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AEGEAN AIRLINES review : 20 June 2008 : by J Hamilton

Customer Rating : 4/5

London-Athens, Rhodes-Athens-London Stansted. Overall flights were excellent, service on board good, acceptable food, drinks only soft offered, although when asked for a beer, no problem. Outbound new A321 - return 737 not as roomy as A321, then A320 from Athens to London. All flights on time. The only adverse comment would be about Athens Airport, no gate information available, or anyone to help, so I went through baggage reclaim, and then up to departures, despite a new airport, not seamless.

AEGEAN AIRLINES review : 18 June 2008 : by E Smyth

Customer Rating : 5/5

STN to HER via ATH return. Excellent trip both ways on new A321 for international sector, all flights on time. Much better to have an option other than Olympic for these routes.

AEGEAN AIRLINES review : 17 June 2008 : by J Rosenberg

Customer Rating : 5/5

JTR-ATH - a quick 35 minute flight in an aging 734. Check-in a breeze. Departure was an hour delayed as we had to give our slot to another Aegean flight which had been delayed many hours. Santorini Airport is tiny and gets incredibly cramped if there's more than one flight waiting to board. In-flight Service was a quick cup of soda, but no time for anything more. The best part - an incredibly cheap fare - 30 Euros - bought on the Aegean website a month prior. I'd try them again - a very welcome alternative to the indifference to service and scheduling one finds on Olympic.

AEGEAN AIRLINES review : 22 May 2008 : by R Chamberlain

Customer Rating : 5/5

ATH-STN 20th May 2008. After missing my booked flight on Swiss, I took Aegean Airlines to Stansted as they charged less than half the price of Swiss. New A321 with drop-down monitors on which they showed a movie. Cabin crew charming and kept up a high quality of cabin service. Excellent meal of was served. Service and food of a higher standard than Swiss or BA on that route and a great improvement over what I have heard about Olympic. As the A321 was less than half full it was a very comfortable flight.

Aegean Airlines review by Roland Thut

27 March 2008  Customer Trip Rating :

MXP-ATH-MXP. Flight attendants smiling and in Y-Class you get a hot main meal (pasta) - both ways - which was very good. From mid May, they will start 2 daily flights from STN-ATH with their new A- 321. To Italy they still use the 733 or 734.

Aegean Airlines review by Andreas Larsen

21 January 2008  Customer Trip Rating :

Another good experience on flights operated by Aegean, this time MXP-ATH-SKG and back. Actually it was the first time that I had a connecting flight between Aegean Airlines' flights through ATH and it worked pretty good. Some delays due to airport traffic where handled promptly by the ground personnel and on board there was a first round of beverages - soft drinks, wines, tea or coffee and snacks and then another round with more drinks and warm good food on the MXP-ATH and back parts. And this was economy class, putting the products of bigger European airlines into shame. The personnel is always young and sometimes a bit inexperienced but they are always friendly and answer immediately to any inquiries and cabin crew calls from passengers on board. During Christmas holidays we were even treated to traditional Greek delicacies offered several times on board their flights both on European and domestic sectors. Take away the surly staff at check in on departure from SKG and it could be full score.

Aegean Airlines review by G Savvides

21 January 2008  Customer Trip Rating :

Larnaca - Athens. Quite a pleasant flight. Crew friendly. The aircraft was clean and above all the flight was on time.

Aegean Airlines review by Maria Stylianou

23 November 2007  Customer Trip Rating :

Larnaca-Athens and back in economy class. My elderly mother who is partially sighted travelled alone and needed staff assistance. When I booked her flight online I called the Aegean Customer Service who then recorded it on their system. After checking in the luggage, which was labelled priority so it would come out first the other end, we waited about 15mins max for a member of staff. The member of staff came for my mother who assured me she would be looked after all the way through the journey right until the point where she was to be met by my brother in Athens. On her return I went to collect her from Larnaca Airport and to true their word she had a member of staff with her when I met her. This is the first time my mother has travelled alone since she became partially sighted, therefore, it was a very nervous experience all around. However, the staff were absolutely fantastic both ends. She was very well looked after and had nothing but praise for the them. It certainly has put our mind at rest for any future flights. Well done Aegean Airlines for an excellent service.

Aegean Airlines review by Geoff Wyndham-Jones

3 November 2007  Customer Trip Rating : n/a

LCA-ATH-FCO return. Flights on time or close to time, planes clean and well-maintained; good information from the flight deck, and efficient and professional FA's. Inflight catering was always cold meat cuts, but fresh warm rolls were always offered, with complimentary drinks. Excellent regional airline with professional crews.

Aegean Airlines review by Louis Esteves

18 September 2007

RHO-ATH Booked my flight on the web, e-ticket available as well as e-check-in but I didn't use this facility as its only for travelling with hand baggage only. Had to change my date of travel which was easy and efficient although not available to do online but you can ring the reservations line and they will do it for you with no problem. This also depends what ticket you purchased as some cheaper tickets are restricted and unchangable. Flight left on-time, crew were cheerful, attentive and professional. Light refreshments and peanuts served on a 45 min flight and landed 15 mins early into ATH. Overall, the best airline in Greece to fly with, which beats Olympic hands down.

Aegean Airlines review by Kurt Müller

20 June 2007

Larnaca-Athens-Sofia and back in Business Class. Full breakfast on both outward flights, and full dinner on both return legs. Particularly impressive, as Sofia-Athens is a one hour flight. LCA-ATH-LCA in 737-200, with 3-3 seating in C-Class, albeit with the middle seat not allocated. Sadly, whilst there is a fold-down table in the middle seats, the armrests on the two outside seats are left in place, so there is no width gained as compared with economy. Athens-Sofia-v.v. in RJ100, with 3-2 seating, so fairly cramped conditions. However, very attentive and keen-to-please FAs on all flights. Transit at Athens ariport a pain, with demands to see your passport even when entering the transit area, then again at security and finally once more at the gate.

Aegean Airlines review by Louis Esteves

24 May 2007

RHO-ATH. Excellent service, flight on time and crew excellent and professional. Much better than Olympic. Will use this airline when possible.

Aegean Airlines review by Andre Grotenhuis

24 May 2007

Dusseldorf to Thessaloniki. Friendly ground staff, quick check-in, flight departed on time. Comfortable seating, friendly crew and excellent food and beverages offered during the flight. In summary, a very pleasant experience and I will certainly use this airline again when flying to Greece.

Aegean Airlines review by Vasileios Eleftheriadis

8 March 2007

The flights I book more often with Aegean are Frankfurt-Thessaloniki, Thessaloniki-Frankfurt. The ground and onboard service is excellent. They offer great value for money that low-cost carriers cannot compete (at least on routes between Germany and Greece). The interior of the B737s show signs of wear, but seat configuration in economy class is comfortable. The cabin crew is polite. The demonstration of the aircraft's safety features in the German language needs an improvement (it is always too rush and not very easily understandable). Highly recommended for flights to Greece.

Aegean Airlines review by Pavel Iosad

1 February 2007

ATH-RHO-ATH, Economy class. Pleasant experience on the ground and in the air. Comfortable seats (had to squeeze in a bit on the first leg, but no problem on the return), efficient and smiling attendants. Had to wait a bit for the luggage in Rhodes, though. Overall a very pleasant experience, and e-ticketing is a very big plus.

Aegean Airlines review by Kim Larsen

26 January 2007

Usually the staff of Aegean Airlines both on the ground and in the air are among the most helpful and understanding people. There have been many times where I have been travelling from Athens coming from abroad with a different ticket and a different airline and with a domestic flight with Aegean out and in again of Athens. In case of late arrivals where I didn´t have the chance to catch my booked flights or even if I missed them they were helpful to accomodate me in a later flight without charging me any fees or for a new ticket. Most of the times I have even been travelling in the cheaper Economy Class tickets. It is worth mentioning my most recent experience with Aegean where I had to cancel one part of a booked through the internet flight from Munich to Greece in the cheapest Economy Class fare available. I called their customer service hotline and they provided me all the information needed and helped me through the whole process. They even advised me to rebook my flight on the internet in order not to pay any fees aplicable through booking on the telephone.

Aegean Airlines review by Bruce See

22 January 2007

I had a return trip with my two daughters using Aegean Airlines from Athens to Chania (Crete). The return trip, scheduled for 13th January was cancelled due to bad weather. The ground staff gave me an option of cancelling my ticket for NO REFUND or booking on the next flight at 10h30 the next day. There was a good chance that my daughters would miss their connections to London and I would miss my onward connections to Paris and Johannesburg. Unfortunately the ground staff just shrugged their shoulders and were less than polite about the entire matter. It is rather distasteful to have to put up with bad mannered air crew as well as the stress of trying to get flights sorted out. All tickets were booked via the Internet, and were not discount or special fare tickets, but despite this there was no flexibility from Aegean in helping us. I subsequently booked new flights on Olympic for the next morning at 07h30 to ensure meeting connections. I will not use Aegean again if I can avoid it, and will not book on-line.