Aegean Airlines Passenger Reviews and Aegean Airlines Customer Trip Reports

CDG to ATH. Great experience. Hot dinner was served, entertainment was available (which is not the case on the competing companies on that route). Flight on time. Staff was very friendly and professional.

I am a Gold member in both Greek airlines (Aegean-Olympic Air) traveling over 100 times a year and I have to admit that Aegean Air is highly recommended especially in Ground services (Lounges - Luggage priority services). They are excellent in the following services: Great Lounges with separate room for smokers. Good luggage priority service in Greece. They must improve the following: Offer free 24h parking just like Olympic Air offer for their Gold members. Improve their unacceptable prices and value for money for local flights. Dramatically improve their in flight food for local flights.

Went from SKG to STR and after a week the other way around. My flights were A3510 and A3511. Excellent aircraft, clean, no malfunctioning seats, inflight maps, 2 captain announcements, one the standard and one extra that we would experience some turbulence over Belgrade. Star-Alliance stylished meals served, hot enough, beverage and coffee, happy to help flight attendants, ultra-fast baggage drop-off and mobile check- in. I didn't even have to print my boarding pass. Highly recommended!

I like to fly with A3, but the last flights (CFU-ATH-MUC) were the opposite. Since we were flying back home to ZRH we wanted to have all boarding cards. But for some reason we only got them until MUC. When I asked the lady at the check in, she said, Sorry I cannot help. You have to organise yourself in MUC. On both flights the flight attendants wanted to be somewhere else, but on the flights. The food this time was inedible, and the service awful. For a glass of water I had to ask 3 times and when she finally brought it she just rolled her eyes. I am not sure if I will fly with them again.

Charter service from Tel Aviv to Heraklion. A320, new and clean, all leather seats. Only drinks served. All female crew seemed completely disinterested. Airshow available, however no position of the aircraft available, only the map of the area. Heard good things about A3 service, however that was not the experience we had.

On 16-JUN my flight from Milan to Athens (connecting to Mykonos) which was suppose to leave at 21.10, left at 02.00. We were given little info other than plane broken and a new one coming from Athens. When the new plane arrived the ground staff and gate were disorganized making the delay even longer. During this extreme delay we were given snacks and water. Once arriving into Athens and missing my flight to JMK a ticket agent helped us and put us on a departure getting us in only a few hours late on Olympic. I emailed Aegean three times to enquire about a refund or another ticket (As we were instructed to do both in MXP and ATH) and it took two emails to get a response. Overall Aegean usually pretty good (I fly once or twice a year) but this interaction made me lose some trust.

Flew from Athens to Santorini in a new A321 aircraft. Economy seats were leather, and soft and comfortable, and the luggage bins were very large (I was able to fit my acoustic guitar in the cabin). The views as the flight took off and landed were incredible, but the flight tickets were slightly expensive for such a short distance. Inflight entertainment was unfortunately absent, as the flight (1hr) was too short for it, and beverages were only served to half the passengers for the same reason. Otherwise, it was a good trip.

TLV-HER and back. It was a charter flight so I expected a bad experience but was pleasantly surprised. We left on time. The A320 was new and clean. The cabin crew were very helpful and nice. Very informative announcements by the captain. Good leg space.

If you experience any problems submitting comments on the above link, please use our general   Feedback Page