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NIKI Passenger Reviews and NIKI Customer Trip Reports



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NIKI Customer review :  19 June 2014 by M Knowlden    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-KEF on an A320. Slightly late getting away from VIE, landed 20 mins late. Online check in good. Boarding well managed. Seat horrific. Exceptionally uncomfortable for a 4 hour 15 minute flight. Parked at a remote gate and took 45 minutes to arrange a bus to collect us, they even managed to bring the next set of passengers returning to VIE to the aircraft before off-loading us. A total mess. Despite the huge delay, we waited for 15 minutes for the luggage. Appreciate that it was the fault of KEF ground handling, but it's the airline's choice which company they use. Lack of comfort and ground handling failure will probably mean that I avoid Niki next time.



NIKI Customer review :  26 May 2014 by Oliver Brock    (Germany)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy flight from VIE to HAM on a NIKI A321 (booked with Air Berlin). Flight was 30 minutes late due to aircraft change, so we saw crew hastily changing. Crew was nice and there was a good sandwich, a free soft drink or coffee for that 1 hour flight. The seat distance was the worst I have seen! Being 189cm I could only find one position to sit and still felt cramped. So if you are over 180 cm (6ft) height, avoid.



NIKI Customer review :  17 February 2014 by K Goll    (Austria)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Barcelona - Vienna, Feb 2014. Clean plane, captain and crew fully alert and friendly / helpful and in a good mood, free papers, free soft drinks and sandwich. Plane on time on departure and arrival. Only negative point: Swissport counter crew at Barcelona that does ground service for many airlines. Partly incompetent, uninterested, laid back and no sense of urgency. Left baggage for almost 20 minutes standing on weighing scale - later admitted they had "forgotten" it. Then affixed a priority sticker. Other problems encountered not responsibility of Air Niki but of Barcelona airport layout and management / airport staff.



NIKI customer review :  22 August 2013 by Jan Senekovia   (Slovenia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

7th July 2013 (GRZ-SSH) and 21th July 2013 (SSH-HRG-GRZ) with Airbus A320 OE-LEX. Everything was fantastic! Cabin was clean and food it very tasty. The chief flight attendant was the same on all two flights and she was really very friendly and other members of the crew were very kind. I flew to Egypt with many different airlines but NIKI was the best, they had the best food, most friendly crew and they have new aircraft's.


NIKI customer review :  1 June 2013 by Kristoffer Michelsen   (Denmark)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CPH-VIE-CPH, 16th May outbound. 2 year old ERJ190, clean and comfortable seats. 3/4 full. Free drinks and sandwich. Chicken or cheese to choose. The little sandwich was okay for this 1h 35mins flight. 19th may inbound. Clean newer A320. Comfortable seats. Same service as the outbound flight. OK sandwich. All in all, I had a very good trip with them.


NIKI customer review :  27 May 2013 by M Wallner   (Austria)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUS-VIE. Very friendly and motivated staff. Best standard service of the German speaking airlines.


NIKI customer review :  23 May 2013 by T Sommer   (Austria)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

VIE - HAM. No leg room at all, crew and food was alright, but wouldn't recommend this airline.


NIKI customer review :  12 March 2013 by J Arnold   (Germany)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

HAM to VIE and return. Booked as an Air Berlin flight it was operated both ways, without any information, by Niki. Absolutely no leg-space in economy class. Horrible. You couldn't even read the airline-magazine. Can't recommend this airline!


NIKI customer review :  4 March 2013 by Sandor Mezo   (Hungary)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VIE-FRA-VIE. Everything went smoothly, only remark is that the chief flight attendant's English was not understandable.


NIKI customer review :  28 May 2012 by C Mayr   (Austria)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VIE-TLV. Flight to Tel Aviv only half full, return 3/4 full, so lot of space to stretch out. Airbus A320 both ways, cabin and lavatories very clean. Both flights on time, FA's very friendly and kind. They served a snack on both ways which wasn't very tasty but offered water and soft drinks multiple times. Not much information from the cockpit. What bothered me most was the bad flight time to and from TLV. I would definitely use NIKI again, as they are a very nice airline, but only if flight time is ok.


NIKI customer review :  2 January 2012 by Donna Morgan   (Sweden)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CPH-Vienna return over the Christmas holiday. The plane and cabin was simple but comfortable. Flight attendants were cheerful and polite and information from the cockpit was good. They gave us a complimentary sandwich and drink which many of the major European Airlines do not do anymore. We were able to check one bag for free. All of this for 110 Euros per person.


NIKI customer review :  6 December 2011 by S Bertaux   (France)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I flew back from Wien to Paris. On the way from Paris, I was quite satisfied with the service. Unfortunately, on the return, we ended up with 4.5 hrs delay, and the way Niki treated us was awful. They first announced 30 mins delay but every 30 mins they added another 30 mins. Staff were unable to answer any questions. We were parked into a small waiting room before they finally let us out because delay was too long. They finally asked us to pay for food and drinks and that we would be paid back - which to now has not happened yet. Finally we arrived in Paris 0hr 30 - no more trains, we had to take a taxi. Overall it costs me and my girlfriend an additional 100€ to arrive tired in Paris.


NIKI customer review :  2 December 2011 by S Muransky   (Slovakia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VIE-ZHR-VIE and VIE-CPH-VIE. Onboard experience is great, seats are comfortable and crew are extremely friendly. As catering, they serve home-made bread with ham or cottage cheese. Simple, but extremely tasty. Soft drinks are free of charge, but I noticed they charge for alcohol. Some airport benefits for elite members of top bonus could be handled better.


NIKI customer review :  28 October 2011 by Andreas Himmel   (Austria)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VIE-CDG return. In and outbound flight were on time and the planes clean. The onboard entertainment system worked and showed two TV episodes. Service was nice, a snack and two rounds of drinks.


NIKI customer review :  4 August 2011 by Oldrich Janecek   (Austria)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VIE-ZRH-VIE. No problems with check-in, baggage and no delays. On-board service was okay - there was even a hot snack on the return evening flight. They call themselves 'low-cost', but the service is in my opinion better than many 'traditional flyers'.


NIKI customer review :  20 May 2011 by Samuel Muransky   (Slovakia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VIE-CPH on Embraer for 45 EUR (baggage was free of charge). People tend to call this airline low-cost, but even though it indeed has great prices, it offers great quality of service using modern aircrafts and comfortable seats. Attentive and friendly cabin crew provided great food (it was morning flight, we received bread with ham or cheese - which was handmade and much better than hot breakfasts at other airlines; plus you can pay for extended breakfast) and two drink services (on 90 mins long flight!), soft drinks are free of charge. As always we were offered newspapers and magazines and what surprised me was that we received a pillow (which is everything but standard on European flights, even in business class).


NIKI customer review :  19 May 2011 by Samuel Muransky   (Slovakia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VIE-DUS-VIE. Efficient check-in, very attentive cabin crew, modern aircraft, complimentary sandwiches, soft drinks and free checked baggage. Very nice experience, if you wish to have smooth and comfortable flight, book with Niki - much better than some non-lowcost airlines. All for very low price - even without promotion.


NIKI customer review :  13 April 2011 by H Khan   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Outstanding value for money. One way flight FCO-VIE. Served beverages and snacks equivalent to a full meal. Very courteous crews. On time departure and arrival. It was a family trip with my wife and my daughter, they felt the same way. Newspaper and magazines offered. It was late flight so I did not find one in English.


NIKI customer review :  15 March 2011 by D Hodson   (France)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Nice to Vienna. Return flight cost less than 100 euros including luggage. Was expecting budget airline but pleasantly surprised when drinks and newspapers were offered free of charge. Was even more surprised when a snack was included. Service was courteous and efficient. Embraer E175 was new and airy compared to similar aircraft. Regular updates from the cockpit. All in all a class act and not sure how they make any profit.


NIKI customer review :  3 March 2011 by Luiz v Atzingen   (Brazil)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VIE OTP with E190. Very good service onboard. Crew very nice and seemed to be very satisfied with their work - a good atmosphere on board. Coffee, drinks and very good sandwiches served free.


NIKI customer review :  20 January 2011 by G Duarte   (Austria)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VIE-FRA on A320. The service on board Niki (staff, free magazines, newspapers, catering) was excellent and better than the service offered by legacy carriers I am used to in Europe.


NIKI customer review :  30 December 2010 by G Cannarsi   (Italy)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Rome FCO-Vienna return flight. Outstanding quality, a low-cost flight with top level service. Clean and well-kept aircraft, crew nice, as are free beverages and snacks served during the flight. Newspapers and magazines also for free. I used the online check-in options and got to choose my seats with no charge. Terrific value for money.


NIKI customer review :  14 December 2010 by Steffen Frey   (Germany)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FRA - VIE return, A320. Niki offers exceptional value for money. The fare was comparable to most low-cost airlines, but unlike these, Niki fares include all services that are considered to be "frills" nowadays. For example, newspapers, magazines, sandwiches and several rounds of drinks are offered free of charge. Free baggage allowance of 20kgs. The cabins were clean and smiling FAs took care of their passengers.


NIKI customer review :  28 July 2010 by Andreas Himmel   (Austria)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MXP-VIE with new E190 - even full the plane feels spacious. Good Flyniki service (coffee/drinks & sandwich for free). Plane on time, cabin crew was friendly.


NIKI customer review :  27 July 2010 by Daniel Gruber   (Austria)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VIE-MUC-VIE on new Embraer E190, seated in row 2 and row 1. Boarding smooth, although a docking pier would be preferable in VIE. Cabin seats clean and looked new. The legroom was above average and comfortable for the 40 mins flight. Snacks (two very good "Demel" sandwiches) and drinks (soft-drinks, coffee, water) were served. On the way back to VIE, MUC airport was closed due to thunderstorms and the flight was delayed over 1.5hrs. In the meantime cabin crew offered hot Frankfurter sausages. You get free (mainly Austrian) newspapers and magazines after boarding. Flight attendants were friendly and helpful although they have a lot to do during this just 40-minutes short flight.


NIKI customer review :  3 March 2010 by D Peri   (Serbia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BEG-VIE-BEG on new E190. Very good service on a 55 min route. Free luggage up to 20 kg, new planes, friendly but rather busy crew, choice of sandwiches and 2 rounds of soft drinks free of charge! Legroom was ok , leather seats.Most fully fledged carriers on short haul would be left ashamed by level of service offered by Niki.


NIKI customer review :  21 December 2009 by Samuel Muransky   (Slovakia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VIE-INN-VIE on A320/319. Both flights on tim, with baggage allowance, friendly staff, good sandwiches (two per flight), non alcoholic drink selection free of charge, comfortable seats and great legroom. Everything I want from airline for as low as 83 EUR.


NIKI customer review :  7 October 2009 by M Flatscher   (Austria)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SZG-HER-SZG. Crew polite and friendly. One little downrating, because the audio system did not work. NIKI is one of the rare airlines who serve one free snack and drink on charter flights and provide newspapers free as well. Additional drinks or food has to be paid for.


NIKI customer review :  30 August 2009 by Stefan Mueller   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VIE-FRA, quick online check in. Tidy cabin, very friendly FAs, who were busy but still had time for a short chat with the passengers. Free news papers and magazines. Free soft drinks and coffee, plus a fresh sandwich. Even some gifts for children were handed by FAs. This combined with a fair price is all what a regular passenger needs. Small minuses - hard seats, medium leg room and transfer by bus instead of airlink. Still much better than any other budget airline.



 
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