NIKI   Passenger Reviews and Passenger Trip Reports

NIKI customer review :  3 March 2010 by D Peri   (Serbia)

BEG-VIE-BEG on new E190. Very good service on a 55 min route. Free luggage up to 20 kg, new planes, friendly but rather busy crew, choice of sandwiches and 2 rounds of soft drinks free of charge! Legroom was ok , leather seats.Most fully fledged carriers on short haul would be left ashamed by level of service offered by Niki.

NIKI customer review :  21 December 2009 by Samuel Muransky   (Slovakia)

VIE-INN-VIE on A320/319. Both flights on tim, with baggage allowance, friendly staff, good sandwiches (two per flight), non alcoholic drink selection free of charge, comfortable seats and great legroom. Everything I want from airline for as low as 83 EUR.

NIKI customer review :  7 October 2009 by M Flatscher   (Austria)

SZG-HER-SZG. Crew polite and friendly. One little downrating, because the audio system did not work. NIKI is one of the rare airlines who serve one free snack and drink on charter flights and provide newspapers free as well. Additional drinks or food has to be paid for.

NIKI customer review :  30 August 2009 by Stefan Mueller   (Australia)

VIE-FRA, quick online check in. Tidy cabin, very friendly FAs, who were busy but still had time for a short chat with the passengers. Free news papers and magazines. Free soft drinks and coffee, plus a fresh sandwich. Even some gifts for children were handed by FAs. This combined with a fair price is all what a regular passenger needs. Small minuses - hard seats, medium leg room and transfer by bus instead of airlink. Still much better than any other budget airline.

NIKI customer review - by Christoph Meysel

13 January 2009  Customer Trip Rating :

Paris CDG to Vienna. Except for being situated at the worst of the three CDG terminals everything was perfect. Check in fast and uncomplicated. Flight on time. The flight attendants were among the best experienced so far. Inflight service was better than many traditional airlines.

NIKI customer review - by B Fink

21 October 2008  Customer Trip Rating :

First time flying ZRH-VIE-ZRH with Niki Air and experience was mediocre. The flight was 45 minutes delayed but FA's were pleasant and offered free reading materials. Sandwich offered was bland and old. Our luggage was lost but was recovered 8 hours later and delivered to our hotel.

NIKI customer review - by Robert Bluemli

28 March 2008  Customer Trip Rating :

I had a nice comfortable flight ZRH-VIE-ZRH. E-Checkin is a great feature so I could choose the day before flight my seat. Nice flight attendants, very friendly and good food and drinks inflight as well as newspapers. For this price, it's simply excellent!

NIKI customer review - by C Hirschfeld

2 March 2008  Customer Trip Rating :

VIE to PMI on clean A320, comfortable Recaro leather seats and average legroom, nice inflight entertainment and a lot of information. Free newspapers and magazines, sandwich and drinks served for free as well. Internet-Check in is also offered. My favourite LCC in Europe!

NIKI customer review - by H Pilch

12 November 2007  Customer Trip Rating : n/a

MUC-VIE-MUC (45 minutes flight time each leg). Online check-in with seat assignment available (Row 1 offers additional space due to the bulkhead, but the storage of the hand-luggage is not allowed there as well as the overhead bins of the first two rows are occupied by the First-Aid-Kit and catering stuff) After boarding was completed we had to wait for departure for 25 minutes due to bad weather at the destination. However, flight attendants offered orange juice or water meanwhile. Various papers and journals were available for free. Entertainment program consisted of sitcoms, music videos and radio channels. As free basic catering a very fresh sandwich and non-alcoholic drinks were offered. Hot meals (Viennese escalope or austrian type pancake) as well as alcoholic drinks could be purchased. Young crew was in a very good mood. Cockpit announcements were very clear in English and German. Inbound-Flight was operated by Air Berlin. Almost same service standard and very friendly crew again. However, the different operator was not announced on the ticket, boarding pass or gate. Very good.

NIKI customer review - by K Chitoor

26 October 2007  Customer Trip Rating : n/a

VIE-ZRH. Separate terminal for LCC check-in in Vienna (just a walk across the road from the main terminal). Pretty much on time; free sandwiches, newspapers, etc. in spite of being a LCC. I thought the overhead monitors were quite nice with a flight path with subtle differences; not your usual run- of-the-mill LCC.

NIKI customer review - by Olivier Ragu

6 July 2007

Vienna to Paris CDG3. Very nice experience from check-in to arrival. Check-in at CAT Terminal in Vienna (Wien Mitte) early morning, so that we could enjoy for our last day. Ontime departure, and ontime arrival. Nice snack onboard. You can have Schnirtzel for extra 8 euro, and it seemed to be tasty. Tasty Sandwiches for other passengers. 2 drink services for a 1 hour flight: better than any other airline on the route! Well done Niki! We definitely recommend this airline for its great value and service.

NIKI customer review - by Edwin Gocuan

9 May 2006

Vienna to Lisbon via Palma de Mallorca stop. Our Philippine group of 12 on this year's European tour was very impressed with NIKI. This was our 3rd airline of 7 our group shall be using on our trip and so far exceeded our expectations. No hassles at the Vienna check-in counter. Staff was courteous and check-in was fast. The flight was on time and very accommodating flight crew served a free snack pack and drinks unlike most low cost carriers. Complimentary drinks are served for a total of 3 occasions! Crew were charming, attentive and smiling. Good seat pitch in its class in nice leather. The plane was a rather new Airbus. Comedies like "Just for Gags" and cartoon shows on the TV screens throughout the flight, something most LCCs don't have. Definitely, the best LCC I have travelled so far and it truly deserves the title as a 4-star airline because its like travelling on a good traditional full service airline. Its "Double Satisfaction" slogan is not only very catching but is true. Their level of service should be the standards for other LCCs to follow. Their only drawback is their limited network so far. I would recommend them anytime for people travelling to and from Austria. A superb airline for a LCC.

NIKI customer review - by Nick Cohu

26 February 2006

Palma to Mallorca to Lisbon. Excellent service with friendly, relaxed (unlike Lufthansa!) and efficent service on board. Clean and new Airbuses. For the price a true bargain and highly recommended and something that the main carriers should try to emulate. Will fly NIKI again!

NIKI customer review - by Martin Zanetti

6 February 2006

VIE to Palma de Mallorca and return; overall a very good experience, competitive price, fast check-in in Vienna and in comparison to AUSTRIAN or IBERIA on-board service, both flights were on-time, the flight attendants service was professional, the planes were in good condition. The only negative thing worth mentioning was that on the return-flight the previously announced movie (for which I had to buy extra headphones) got cancelled because of the short flight time (which wasn’t noticeable shorter than usual).

NIKI customer review - by Josef Blasini

29 January 2006

Salzburg-Palma Mallorca - Bilbao and vv. For 110 Euros roundtrip I got a wonderful trip. Delicious snack, two full beverage services. It was just like the old days on Lufthansa. Lufthansa now stinks. NIKI is tough on carry on and that is great. 6Kgs per passenger and they weigh it. If its over, it has to be checked and no whining. Makes a big difference on boarding.

NIKI customer review - by Chris Derflinger

27 January 2006

Vienna-Nuremburg-Vienna. It's very nice that they offer full service on this flight, but I think it would be better to just offer drinks on this flight. Since it is only a 40-minute flight, the flight attendants end up throwing the sandwiches at you and get impatient when passengers take their time deciding which of the three sandwiches to pick. I would have been happy with a coffee. Nice flight but felt very rushed.

NIKI customer review - by Matthias Reisinger

24 October 2005

Vienna-Paris CDG return. Brand new A 320, flight attendants with very stylish new uniforms (safari-like). Check in at VIE actually is better than other airlines, because it is situated in an extra terminal and there were no queues. Service onboard was very good - they serve a very typical Austrian snack - Schwarzbrot - very dark and hearty bread with interesting toppings. The check in at CDG was not so well organised.

NIKI customer review - by Andrew Gornall

22 October 2005

Stansted to Vienna 24th August 2005 - return 29th Very impressed. The interior of the aircraft was very clean for a budget airline, plenty of leg room and also free sandwiches (limited choice) and drink. Staff very friendly at check in and on the aircraft. Will definitely fly again.

NIKI customer review - by Tony Wright

7 October 2005

Flew from Stansted to Vienna in July. Excellent check in arrangements. Allocated seating and free sandwiches and hot drinks - knocks spots off other budget carriers.

NIKI customer review - by Leslie Simpson

24 September 2005

Flew to Vienna. Well treated on the flight with a drink and a sandwich included in the price 0 and a top up too included. Airbus 320 used - excellent legroom and comfortable seats all allocated in advance.

NIKI customer review - by William Agius

28 July 2005

Vienna to Zurich. Niki is a somewhat strange company. On the one hand, they brand themselves as a low cost airline, on the other hand, what you experience on board is a lot better then what you get on many of the traditional so called full frill airlines. The flight only takes about 50 minutes, yet every passenger gets a free bottle of still water straight after take off and once service begins, you have a choice of sandwiches to choose from. Soft and hot drinks are also all for free but best of all, for desert every passenger gets a rather huge and incredibly tasty portion of mouse au chocolat. On the down side, the seats are a bit cramped, both in width and leg room. And those uniforms are outrageous!

NIKI customer review - by David Charlesworth

4 June 2005

This is really a full service airline at reasonable prices. Took flight London Stansted - Vienna and return. Both flights full, seat allocation, bottle of water, meal and 2 rounds of drinks. Very Clean aircraft and casual but professional crew. This is probably the model discount airline at the moment. They really do beat easyjet & ryanair by miles. The difference cannot cost that much either, a bottle of water and a cheap basic meal with a coffee is all that is required. More importantly the crew are very friendly and professional - a clear differentiation from ryanair. Great flights at a great price. As they expand I will be travelling with them more, knowing I have a choice.

NIKI customer review - by Richard Mortara

6 May 2005

I generally echo the comments of Niki's STN-VIE service. Punctual, with good service: bottles of water handed out first - don't get that on scheduled carriers in Europe; followed by choice of sandwiches and 2 rounds of soft drinks! On boarding their is a selection of german language newspapers and magazines, plus the FT. One a/c had leather seats, while the one I returned on was a leased in aircraft with fabric covers and was not as comfortable. Crew were OK, although I thought smiles where a little limited. Considering what I paid for this trip, it was a bargain. Shame parts of Vienna airport are looking old and tired.

NIKI customer review - by Andreas Himmel

11 March 2005

I have to agree to the other opinions. VIE -STN. Good Food + dessert, basic drinks (coffee, water), free inflight entertainment (6 audio-channels and around 40 min. of show on the screnes), free newspaper. Flight on time!

NIKI customer review - by James Bedford

7 March 2005

Vienna - London Stansted 4/3/05. Excellent flight. Friendly and professional FA's. Good food and drinks - all included. Landed on time. I'm happy to recommend. I wish all budget carriers were like this.

NIKI customer review - by Bernhard Glanzer

16 July 2004

I flew from Salzburg to Arrecife / Lanzarote (Canary Islands) and back. The crew and the menu where fantastic. On flight to Lanzarote we got a breakfast with cheese,ham,omelette . On the return flight we could choose between chicken and potatoes and noodles with ham. The new airline of Niki Lauda is the best Austrian airline. The same standard as Lauda Air before they got taken over by Austrian Airlines.