AIR MEDITERRANEE review : 20 January 2009: by Camilla Moe

Customer Rating : 0/5

For a return flight from Paris to Mopti, Air Mediterranee proved horrible from start to end. Despite several calls to their customer service center in Paris, no-one could tell us what time the flight left, nor from what Paris airport. In the end the flight left one day before its originally scheduled departure in the afternoon, from Orly instead of CDG, the originally announced airport. The leg-room in the completely full flight was pitiful, and as a woman a little above the average European standard, my legs were constantly hitting the back of the person in front of me. In spite of the trials of the flight to Mopti, the worst part of the flight was still the return. Calling the airline on the day before departure, they could tell us departure time was moved from 0900 to 1200. No information would have been given to us had we not called. However the airline still insisted we would have to be there at 0600 for check-in. Calling a second time on the day of departure, they told us it was sufficient to be there at 1030, because the flight would "probably not leave" before 1400 anyway. Treated like kettle just as we had been in the departure hall of CDG on the day down, we were held in various queues, most in the scorching sun until the crew decided to let us on board a little after 14. Many people having waited since 6 that morning were getting hungry by this stage, and this is when it turned out Air Mediterranee had not provisioned for sufficient food for the journey. For a trip lasting 8 hours including an un-announced fuel stop in Algeria, we were served the following: one tin containing 150 ml of salad, one tin containing 150 ml of apple puree, a stale muffin and a glass of water or juice. No bread, no coffee, no hot meal, no second meal. Despite the pitiful amounts of food, several passengers still had business to do in the toilets. Unfortunately there was no water in the toilets, which soon became a no-go zone so dreadful only thinking about still makes me sick today. Arriving in CDG around mid- night, starving with all shops closed having missed my flight out of Paris and longing for a clean toilet, I swore never to use Air Mediterranee again.

Air Méditerranée- by Camilla Moe

19 January 2009

For a return flight from Paris to Mopti, Air Mediterranee proved horrible from start to end. Despite several calls to their customer service center in Paris, no-one could tell us what time the flight left, nor from what Paris airport. In the end the flight left one day before its originally scheduled departure in the afternoon, from Orly instead of CDG, the originally announced airport. The leg-room in the completely full flight was pitiful, and as a woman a little above the average European standard, my legs were constantly hitting the back of the person in front of me. In spite of the trials of the flight to Mopti, the worst part of the flight was still the return. Calling the airline on the day before departure, they could tell us departure time was moved from 0900 to 1200. No information would have been given to us had we not called. However the airline still insisted we would have to be there at 0600 for check-in. Calling a second time on the day of departure, they told us it was sufficient to be there at 1030, because the flight would "probably not leave" before 1400 anyway. Treated like kettle just as we had been in the departure hall of CDG on the day down, we were held in various queues, most in the scorching sun until the crew decided to let us on board a little after 14. Many people having waited since 6 that morning were getting hungry by this stage, and this is when it turned out Air Mediterranee had not provisioned for sufficient food for the journey. For a trip lasting 8 hours including an un-announced fuel stop in Algeria, we were served the following: one tin containing 150 ml of salad, one tin containing 150 ml of apple puree, a stale muffin and a glass of water or juice. No bread, no coffee, no hot meal, no second meal. Despite the pitiful amounts of food, several passengers still had business to do in the toilets. Unfortunately there was no water in the toilets, which soon became a no-go zone so dreadful only thinking about still makes me sick today. Arriving in CDG around mid- night, starving with all shops closed having missed my flight out of Paris and longing for a clean toilet, I swore never to use Air Mediterranee again.

Air Méditerranée- by François Bovis

3 August 2008

Heraklion-Lyon. Personnel au sol "average", surement "prêté" par un autre prestataire. Pas de souci mais pas de point fort. Personnel de cabine sympathique, assez disponible, plutôt efficace et agréable. Pilotes paraissant expérimentés et commentant les points d'intérêt "à l'ancienne" ce qui est vraiment un plus.

Air Méditerranée- by Christophe Chouleur

26 January 2006

Paris-Luxor. No scheduled flight from Paris on this route so I had to fly Air Méditerranée. The experience was awful from the start. Asked to check in at Paris Orly at 0420 we were informed that due to a late arrival" our plane had landed at CDG and that we will be bussed to CDG. For an 0620 departure, our busses left Orly at 0600. At CDG we had to re check our bags and no time was given for the departure. We had to wait in terminal 3 with little to do and no information. When boarding was called we were informed that "due to technical problems" the toilets were not working (for a 5 hour flight). Onboard the plane was not full so I had an entire row for myself, with enough legroom being close to an emergency exit on this A321. The crew was okay and breakfast was edible. I am not sure that Air Méditerranée will be able to survive with such lousy performance. My return flight was on another charter airline, STAR Airlines, which had a great level of service , new plane and on time performance. My advice - keep away from Air Méditerranée if you know in advance !

IMPORTANT NOTE